Business Etiquette Notes PDF
Business Etiquette Notes PDF
Business Etiquette Notes PDF
DEPARMTMENT OF BBA
BUSINESS ETIQUETTE AND CORPORATE GROOMING - 150S2B
PART A
Answer any 10 question 10*2=20
1. What is grooming?
It is the set of practices that aim to help professionals to make a positive impression on their
colleagues and those around them.
Corporate grooming etiquette includes aspects such as business etiquette, appearance,
communication skills, behavior and presentation
2. What is Business Ethics?
Business ethics is the moral principles, policies, and values that govern the way companies
and individuals engage in business activity.
3. What is Inter cultural Communication?
Inter cultural communication refers to communication between people from two different
cultures.
It is also symbolic, interpretive, transactional, contextual process.
4. What is telephone Etiquettes?
Phone etiquette is the way to represent yourself and business to clientss and coworkers
through Telephone communication. This includes the way you greet a clients, your body
language, tone of voice, word choice and how you close a call
5. Describe internet usage in Work Place?
The main business uses of the internet are:
Searching for information and data
Sending and receiving information, notes, memos, documents and messages
As a marketing tool, to promote an organisation or to facilitate e-commerce
As a recruitment tool
For web-based training.
6. What is Personal Spacing?
personal space is also called as interpersonal space. The distance maintain between
yourself and others.
7. How to prevent Seductive Harassment?
Seductive Harassment is a form of discrimination. It includes a range of behaviours.
o Trust your own instincts about possible danger
o Discuss it with a close friend or confidant
o Immediately inform the alleged harasser that the behaviour is unwelcome
o Reinforce your statements with a firm tone and professional body language
8. What is workplace Courtesy?
Treat all with courtesy and respect (co-workers, supervisor, office guests, etc.) Respect the
privacy. Develop a reputation for honesty and integrity.
9. What is conflict resolution strategy?
Kenneth Thomas and Ralph Kilmann developed five conflict resolution strategies that people
use to handle conflict, including avoiding, defeating, compromising, accommodating, and
collaborating. This is based on the assumption that people choose how cooperative and how
assertive to be in a conflict.
PART B
Answer any 5 question 5*5=25
1. Discuss the importance of Business Etiquettes?
4. Define Multi Cultural Etiquettes? How cultural difference effect business etiquettes?
Multicultural etiquette require that make an effort to understand the cultural vocabulary of
gestures and body language to show respect and make good impression
Keep an Open Mind
With the right attitude, anyone can build successful intercultural relationships in new markets.
International business etiquette varies from one place to another, but when meeting with international
clients, you must showcase cultural awareness and respect local customs.
Respect Value Systems
Normal behaviors and reactions might seem confusion to an outsider. But must understand
that these reactions and behaviors are deeply rooted in a set of values, world views, and beliefs.
Learn Basic Greetings
Practicing common courtesy and business etiquette by being clued up on appropriate business
greetings in different parts of the world goes a long way. A handshake might be the most standard
greeting gesture in America, but it’s not a universal practice. For instance, in France, they use a much
briefer version of the firm handshake used in the United States. Thai people don’t shake hands. They
use a “wai” here. And in Japan, they greet each other with a bow.
Honor the Rule of Personal Space when Doing International Business
Acceptable business etiquette norms surrounding physical distance differ from one culture to
another. In England, for example, it’s expected to keep a distance that allows two people to extend
their hands slightly and shake hands. This distance increases considerably if you conduct business in
Japan since it takes into account the distance required to bow. Professionals in Japan bow deeper
depending on the level of respect that should be shown, and it’s critical to understand this subtle
element of international business etiquette.
Get Clear on Gender Etiquette
There are varying acceptable interactions between men and women, and this also applies to
business etiquette in multicultural settings. A simple smile and nod will suffice here. In India, for
example, it’s taboo for men and women to go beyond a simple handshake.
Watch Your Body Language in Business Meetings
Our bodies speak just as much (if not more) than our mouths, so it’s critical to watch your
body language when doing international business. Even the slightest hand movements in business
meetings can have detrimental outcomes in certain cultures. Making a circle with your thumb and
index finger might signal “okay” in the United States. But when conducting business in countries like
Brazil, this gesture is considered rude.
There are four main characteristics of ethics as Descriptive Ethics, Normative ethics, Meta-ethics
and Applied ethics.
Descriptive Ethics : It deals with what people actually believes to be right or wrong. It evaluates
human actions on the basis of law and customs. Descriptive Ethics may also be called as
comparative ethics, because it compares the ethics of past and present. It also has some inputs
from other disciplines such as Anthropology, Psychology, Sociology and History to explain the
moral rightness and wrongness.
Normative Ethics : It deals with norms that how one should act and behave in society. It also
called as prescriptive Ethics. Normative Ethics also anticipates rational justification and teaches a
lesson to a person who really disturbs the social and moral order.
Meta-Ethics : It doesn’t propound any moral principles or goal for action. It has been primarily
interested in classification and philosophical understanding rather than in normative ethics. The
key theory in meta- ethics is naturalism, non-naturalism and prescriptivism.
Applied Ethics: It is concerned with the analysis of particular moral issues in private and public
life. It deals with the more concrete subjects like, the family, profession, state and politics etc. in
real life situations and ethical principles which be applied in it for securing a good life.
6. What are the principles of Exceptional Behavior?
To build on the above, here are 5 starter principles for building viable behavior change
businesses:
1. Measure how much new behavior to take on, “blow them away”
2. Focus novelty on the highest value-add components only, don’t add superfluous
newness
3. Use precedents advantage, rather than evidence of sameness using comparisons helps set
familiar context which reduces friction in both creating awareness and activating clientss
4. Avoid both false negatives and false positives
5. Don’t ignore behavior change required of the provider of the service
PART B
Answer any 3 question 10*3=30
1. Explain the guidelines for the Online Etiquettes?
Online etiquettes are also called as Netiquettes
Respect: As a rule, one should show others basic respect and kindness by not say anything
online that they would not also say offline. Show respect by being aware of others' time when
communicating online; tailor messaging accordingly.
Accuracy: Rumours spread very quickly in the online world. Endeavouring to be part of the
solution and not part of the problem is a step in the right direction. Verify anything before
posting or reposting. If one has mistakenly spread misinformation, own up to it and then
move on.
Appropriate language use: Language that is appropriate in one setting might be
inappropriate in another. One of the trickier things to get right online is tone. Hence, emojis
are a handy tool for getting across what words may not. Using emojis, though, may mark the
communication as more informal than intended.
Email netiquette: Emails are more formal than texts. Emails should have complete, well-
written sentences, with emojis making an appearance only when necessary. However, emails
can sign off informally with thanks
Write concisely: Omit unneeded language. People do not appreciate you wasting their time
with rants or roundabout explanations
Religious Taboo
Religious taboos originate from the teachings of a particular religion. Religious taboos stem from
the doctrine which means belief systems taught and passed down to followers of a church, group, or
political party. The following is a list of some religious taboos around the world.
Social Taboo
A social taboo refers to a prohibition related to social norms and expectations.. Social taboos originate
from the values and belief systems of a society. What they consider important in life dictates what
they prohibit.