Caarhea General Dealers

Room No. 7, Mezzanine Floor, Findeco House

Cairo Road, Lusaka - Zambia

COMPANY PROFILE
COMPANY DETAILS

Company Name :
Company Registration No. : 320220052269
TPIN : 2526935094
Insurance : General Insurance

BANKING DETAILS
Company Bankers : NATSAVE
Bank Account Number : 3161570030901

CONTACT:
Salifyanji Namwinga – Director

E-MAIL:
[email protected]

MOBILE:
+260 964 593 633

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WHO WE ARE
Proudly Zambian, CAARHEA is a service-oriented company established 2021 with
a vision to create a first class integrated services structure and other business
solutions. While various services are offered our core business is the commercial
brokerage that puts the best management know-how, state-of-the-art technology
and efficient logistic follow-up to work for you and your company needs.

In order to provide the kind of service that not only will ensure the retention of our
customers but also attract others, we have established partnerships with some of
the most reputable companies in the service industry in Zambia.

CAARHEA has a dedicated team of experts working around the clock to make sure
that our customers get the best contacts, information, business management and
marketing talent, which they need to become more profitable, better informed and
competitive for all their business cycle.

MISSION STATEMENT
Committed to provide a stress-free business experience with superior services that
caters for our customers‟ individual and/or corporate needs … always conveying
the “Constant and Never-Ending Improvement” spirit mixed with passion for
excellence and exceeds client expectations.

Our Motto: “Maximize your network”

VISION
To be the Regional leader in the service industry by defining excellence and building
unmatched customer loyalty while offering complete solutions to clients‟ needs.

OBJECTIVE
Our objectives are:

➢ Adopt a specific and clear investment policy in various scopes with high
growth rates and limited risks.

➢ Acquire investments with good internal return rates that suit the expectations
of the company by establish companies with clear, applicable and separable
working plans.

➢ Provide path to continuous development in the scope of its activities by

studies and research.

➢ Fulfill our Corporate Social Responsibility (CSR) by being an economic,

intellectual and social asset our country and community where we do
business.

➢ Implementation of large scale regional and international projects in all fields.

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CORE VALUES
Integrity: Honour all commitments to our customers, employees and shareholders
while conducting business with unwavering high standards of honesty, trust,
professionalism and ethical behaviour.

Quality: Put the interests of our customers first and be dedicated to providing an
individualized business experience that assures customer satisfaction and earns
their unwavering loyalty.

Teamwork: Work as one cohesive team from the smallest unit to the Board of
directors while developing and retaining leaders who continually raise the bar,
provide direction, remove barriers and empower people to successfully achieve
goals. We are dedicated to maintain a caring and supportive work environment that
fosters a sharing of ideas, skills and resources.

Growth and Profitability: Dedicated to continuous innovation and pursuit of new

ideas and opportunities to accelerate profitable growth. We deliver value in all we
do to assure consistently high returns to our shareholders, recognize and reward
excellent performance, which drives superior results.

WHAT WE DO
Today, more than ever, the increasingly competitive economic environment requires
compliance to high standards of performance, professionalism and efficiency. This
is inherent to the successful functioning of every company in important areas such
as:

➢ Fast, reliable information sharing, transmission and management;

➢ Access to rich and updated information databases;

Nowadays, Time factor has become exceedingly important.

Acting fast upon business opportunities that appear and
disappear quickly in the global environment can very well
bring the competitive edge your company needs.

We believe that we can help you reach the time efficiency

edge by:

i) Reducing excessive red-tape due to often heavy

bureaucracy;

ii) Customizing information systems to suit management of your business

(Management Information System)

WHAT WE OFFER

CAARHEA offers an expertise in Services and Supply. We are able to ensure best
value transactions and intermediation because we base our decisions on a constantly
updated database of contacts and suppliers in fulfilling our customer orders.
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 1. Services
i) Mining and Quarrying
ii) Agriculture
iii) Auto mechanics
iv) Transport
v) Construction
vi) Manufacturing
vii) ICT Repairs
viii) Civil Works
ix) Road Maintenance
x) Food Processing

2. Supply
i) Mining Equipment
ii) Agriculture Equipment
iii) Auto Spare
iv) Electricals
v) Protective Cloths
vi) Hardware
vii) Computers
viii) Stationery
ix) House Hold Goods
x) Food Supply

Our purpose is to broaden the notion of professional service to encompass in depth

analysis and consultancy in strategy formulation and development of Human
Resources (HR). In addition, we assist companies and institutions improve their
overall performance and profitability as well as reach optimal efficiency of its
operations.

The professionalism and quality of our services speak for itself - WE DO MORE
THAN JUST DELIVER!!!!

We strive to become your lifelong advising partner accompanying you through your
business cycle streamlining your everyday operations, performance and needs
assessment for optimal efficiency. We advise and mentor your personnel to achieve
continuous improvement in your company.

CORE BUSINESS

Commercial Brokerage

CAARHEA commercial division aims to be a trustful, long-life partner to business

entities interested in providing fast, high quality and personalized services to their
customer base.

Accurate and reliable information on buyer needs, market situation and suppliers,
allows the provision of value-added brokerage services that:

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 ➢ Strengthen the capacity of procurement, sales and marketing services
➢ Provide a list of selected suppliers and logistics services available in various
trade areas.

➢ Offer advice and consulting services in refining marketing strategies and

planning.

Our services allow business entities to establish and maintain flexible and effective
communication with its clientele. Continuous feedback from customers and
markets represents a definite asset of organizations, regardless of its sector activity
and a success factor one cannot simply afford to miss out on.

Assessment and interpretation of

market needs and opportunities
will lead to recommendation and
implementation of customized
solutions.

Services will cover the whole

customer relation chain and allow
for the development of a Call
Center.

Our brokerage development services allow:

➢ Conquering and developing clientele by acquisition of relevant information

databases, prospect customer appointments, customer scheduling
arrangements, customer surveys and marketing studies

➢ Acquisition of information on best market value offers available, qualification

of reliable suppliers, identification of optimal sites and ideal locations for
customer’s inspection

➢ Marketing through updated methods, e.g., batch-selling and auctions, in

order to expedite movement of products and services

➢ Use of state-of-the-art information management systems and technology,

enabling business entities to reach integrated connectivity (telephone, mail,
Internet, e-mail, etc.) with customers, prospects, suppliers and emerging
markets

➢ Gaining information on multiple supply offers of products and services,

needed to buy or sell, so as to position entities‟ competitiveness in terms of
pricing, credit facility and order-delivery times, prevailing in relevant markets

➢ Engagement in transactions with high degree of transparency while providing

constant information flow about the market and cutting cost of intermediation
between suppliers and sellers of goods and services.

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PRODUCT LINES

I. Management Consultancy
Under this product line, the mission is to contribute to the growth and success
of our clients by helping them unleash their hidden potential and become an
empowered and creative workforce.

The Business Philosophy is to develop and nurture long-term win-win

relationships based on mutual respect and trust.

Areas of expertise include and not limited to:

➢ Performance Management
➢ Total Quality Management
➢ Sales and Marketing
➢ Human Resources Management
➢ Organizational Development
➢ Personal Development
➢ Strategic Planning
➢ Change Management
➢ Business Development Services
➢ Event Management

Client Groups include and not limited to:

➢ Government
➢ Private Sector
➢ Banks and Financial Institutions
➢ Retail and Wholesale
➢ Social Organizations
➢ Real Estate and Construction
➢ Logistics and Distribution

II. Centre for Business Solutions (CBS)

CBS is a product of CAARHEA Limited which is a one-stop-shop that will offer
the following services:

➢ The Business Incubator

➢ The Training Centre

i. Business Incubator
Business Incubator is a facility that is dedicated to helping businesses get
started/expand in Zambia by offering the most affordable rates for both
workstations and office space. It is designed to nurture and support businesses
become established and profitable, while creating jobs and wealth in playing a
major role in socio-economy of a country.

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ii. Training Centre
The Training Center is acomponent integrated with the clear mandate to
produce and offer an extremely wide range of skills while helping to smoothly
facilitate the knowledge transfer on business subjects to the community in
Zambia, especially in light of Vision 2030.

An excellent basic infrastructure is in place and the aim of the training center
is to become a national and regional center of excellence in skills training of
International Standards.

Service Quality Promise

We are committed to keeping our Quality Service Promise program through:

➢ Acting with absolute speed and efficiency

➢ Personalizing services to meet customer needs at any and all levels.
➢ Responding to feedback with affirmative action.

CAARHEA has as its mandate priority to integrity at all times and therefore deals
with serous and genuine buyers and sellers working worldwide for the expansion
its clients‟ businesses.

Logistics
CAARHEA aims to become a major player in the logistic sector through its
experienced and committed staff.

OTHER BUSINESSES AREAS

CAARHEA has three main categories through which all products and services are
offered.

i. Consultancy
We do consultancy in construction, electrical works, civil and technical work,
site construction and site survey, site health, safety & security.

ii. Supply
We are specialized in suppliers of consumables in Civil, Electrical and
Mechanical Engineering. We also specialize in Motor Winding, Labor Hire
(General & Specialized) and Mining Equipment.

iii. Mining And Quarrying

Our services include face profiling, vibration analysis, mark-out, drilling, load
and fire, blast analysis and technical support, drilling, blasting and technical
support for quarry customers.

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AGRICULTURE
Relationships
Agriculture is a people business. The company strives to connect small farmers in
the industry to share knowledge, resources and grow together. Therefore, we
encourage partnership, volunteerism, and mentorship among the stakeholders
along the value chain of our products.

The company focuses on to serve individuals in the general community. The effort
is through the creation of a reliable market with high-quality farm products that
create satisfaction to both the consumers and small-scale farmers. Training &
Development Agriculture is constantly evolving, and we want to meet the challenges
of a changing world by promoting Continual education and training to build on our
talents and develop new skills on the best use of available resources among the
members of company’s value chain.

AUTO MECHANICS
Our vision is to maintain our leading position in the industry and to continue to be
the leaders in the latest automotive collision repair
technologies and equipment.

At CAARHEA, our key objective is to provide

and deliver an exceptional job for an excellent
price.

We value the fact that we are able to give our

customers a seamless collision repair experience
that matches our high-value clients and vehicles.

TRANSPORT
CAARHEA is a modern transport company focused on our customers’
wishes and needs for large capacity and flexibility, as well as the secure
storage, handling and transport of goods.

CAARHEA provides the best transport coverage via our own system and through
our partners, agents and own networks.

CONSTRUCTION

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MANUFACTURING
The long manufacturing lines are fully mechanized and automated to ensure one-
stop manufacturing, from the conversion of raw material through to
finished products. Through our manufacturing lines we can meet all
your needs for quality, standards certification and delivery.

Additionally, our lines are directly linked to processing lines

where the finished brass bars are processed into specific
shapes based on our customers’ requirements. The
automation of our processing lines has been optimized to
achieve high-precision, high-speed cutting and machining.

ICT REPAIRS
Here is the wide array of services we offer. Our services are designed
to meet the expectations of clients every way. We craft scalable,
flexible, affordable as well as optimized business solutions.
Deploying the latest techniques and powerful tools coupled
with digital trends and a pinch of innovation is what we do,
to make your venture a huge success.

CIVIL WORKS
The schedule of major work carried out will indicate the nature, diversity and
varying size of projects undertaken and the clients for whom we
work. Civil Engineering all types of concrete structures such
as water purification plants, reservoirs, silos, bridges,
machine bases and the like. Commercial building Factories,
Warehouses, Parking Garages, offices, Hotels and other
commercial or industrial structures.

ROAD MAINTENANCE
Our site management teams are dynamic, skilled and
have very good experience in all facets of civil
engineering construction. We take pride in delivering
successful projects on time, within budget and to the
highest quality standards.

FOOD PROCESSING
CAARHEA is a driving force of True Foods, and we are
proud of the many successful products that we have
developed and continue to produce for a broad range of
customers across retail and foodservice. With a healthy
appetite for growth, we continue to invest in new
capabilities and capacity to bring innovative new products
to market for our customers and consumers.

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MINING EQUIPMENT
CAARHEA Mining Services focuses on providing
bespoke yellow metal equipment rental solutions by
working with industry and specialist companies to
consolidate and provide a single supplier focal point.

AGRICULTURE EQUIPMENT
Introduction of modern implements of that time such as
Ridger, Plate Planter, Tractor Mounted Boom Sprayer
and Soil scrapper, Reversible Dick Ploughs, Disc
Harrows, Wheat Thrasher, Precision land leveling
making long field strips suitable for furrow irrigation
system and mechanized farming.

AUTO SPARE
Trading all kinds of Diesel Auto Spare Parts for
Japanese & Korean Heavy Vehicles, Machinery, and
Diesel Generators

ELECTRICALS
CAARHEA provides a total electrical
installation to meet specific client’s
needs. The range of services presently
offered may be broadly classified as
follows:

➢ Repairs on existing Power Factor

Boards
➢ Building of new Power Factors
➢ Boards for Domestic, Commercial and Industrial Premise
➢ Wiring of Domestic, Commercial and Industrial Premise
➢ New installation, low Voltage and Medium Voltage
➢ Termination and joining of Medium Voltage
➢ Installation of Mini Subs
➢ Analysis of Power
➢ Factory Maintenance
➢ Earthling
➢ Pre-Commissioning and Commissioning of plants
➢ Installation of Lighting
➢ Electrician on Call 24/7

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PROTECTIVE CLOTHS
We supply various types of protective cloths: -

Head Protection Foot Wear Gloves

COMPUTER HARDWARE SALES &

SUPPORT SERVICES
CAARHEA offers servers, computers, computer
accessories and services by sourcing from local
market and from international market as well. Our
team of experts is ready to serve you when you are
worried due to lack of confidence in “commitment of
service”.

STATIONERY
To become the preferred office products
supplier, consistently meeting the
highest expectations of discerning and
demanding customers. CAARHEA aims
to provide our customers with the best
combination of value, products and
service through: -

▪ Competitive pricing
▪ Efficient sourcing
▪ Widest product range
▪ Personalized, friendly and efficient service
▪ Effective and knowledgeable staff complement
▪ Service delivery with a sense of urgency – best in time delivery

HOUSE HOLD GOODS

Besides keeping homes and establishments squeaky-
clean, CAARHEA also provide luxury-cleaning services
that will help make your place extravagant and brand
new through high-end specialty services. Luxury
cleaning services include sofa and carpet shampooing,
steam cleaning, general and deep cleaning, after party

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cleaning, all types of floor polishing, etc. This is more than just the regular
cleaning services of mopping and dusting.

FOOD SUPPLY
What we do at CAARHEA we have one purpose, to make you
more successful. We produce high quality delicious food
and cater for many occasions and events - from weddings,
businesses to Schools. We always aim to deliver
outstanding service and the high standards our
customers have come to expect from us.
We perfected ourselves in creating an
artistic, elegant, memorable yet practical spread of dishes
to be relished by both the eye and the palate. A
gastronomical experience. We settle only for the best.
With great values, all our menus are of our pride.

By 2030 we aim to:

▪ Deliver a consistently great service where customer needs are met at the
highest standard
▪ Be the local market leader for catering to weddings, corporate events and
medium sized organizations across Mpongwe
▪ Have a great team of people, making CAARHEA a great place to work

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CLIENTELE BASE
In the recent past we have successfully carried out business with both small,
medium enterprises and multi – national corporations. The local government
authorities and public institutions such as schools, hospital etc. have also formed
up to our growing clientele base.

Below is a list of a few our clients.

i) Mpongwe Mission Hospital

ii) Give the Children of Mpongwe a Future (GCMF)
iii) Hossana Day and Boarding School
iv) D & D Academy
v) Bee Keeping Enterprises
vi) District Agriculture and Cooperative - Mpongwe
vii) Mutati Enterprises
viii) Farmers Training Centre (FTC)
ix) Mpongwe Boarding School

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