SOW Information Technology Assistant
SOW Information Technology Assistant
SOW Information Technology Assistant
Statement of Work
Peace Corps is an autonomous, international agency of the United States Government with operations in more than
60 countries. The mission of Peace Corps is to promote international peace, friendship, and sustainable development
by providing trained men and women, Peace Corps Volunteers (PCVs), to serve in countries that have requested
assistance. Peace Corps started operating in Cameroon by the invitation of the Government of Cameroon in 1962.
Peace Corps/Cameroon has a memoranda of understanding with the Ministries of Health, Education and Agriculture
that outlines broad areas of agreement of cooperation regarding the work of PCVs in the country. Volunteers are
assigned to government and non-government agencies and organizations, community-based organizations, health
institutions, and schools who partner to enable Volunteers to provide capacity building in education and community
health while building cultural understanding between Americans and Cameroonians.
Introductory Statement: The Information Technology Assistant (ITA) reports directly to the Information Technology
Manager (ITM) or Information Technology Specialist (ITS) with technical guidance provided by the International
Technical Support group at the Peace Corps Headquarters in Washington, DC. The ITA is the primary contact for first-
tier technical support, staff training, online content management, and policy compliance at post. Daily tasks will be
managed by the IT Specialist. The ITA will be required to travel and assist with IT related issues in an event that the
ITS not able to travel to remote offices. The ITA will carry out the duties of the ITS when the ITS is absent or if the ITS
position is vacant.
Application opens: December 12, 2023 Application closes: January 01, 2024
Supervisory role: No
Information Management
• Ensures that post data is organized in an efficient manner, easily accessed and stored in a safe and secure
environment. Maintains and administers data storage databases and applications. Ensures privileged data is
only available to authorized staff and reports attempted access to prohibited data to the appropriate
authorities.
• Maintains an up-to-date and accurate inventory of Post IT assets.
• Maintains Post personnel and PCV databases.
• Responsible for updating all staff information changes on local server and workstations as necessary.
• Maintains, updates, troubleshoots users directory list in Secure File Transfer Protocol (SFTP).
User Training
• Conducts formal and informal IT training to staff with varying degrees of technical proficiency. Training will be
conducted on software applications mainly based on Windows Platform, appropriate use of IT in the
workplace, Microsoft Office programs, and other Peace Corps applications.
• Provide IT user orientation for new staff.
• Develop and maintain a comprehensive library of training materials.
• Provide training to Peace Corps Trainees during Pre-Service Training.
IT Administrative Tasks
• Responsible for complying with all administrative tasks related to Information Technology as assigned by the
ITS.
• Maintain and organize IT relevant documentation (Forms and Incident reports).
• Work with ITS in submission of Track-it tickets for unresolved IT issues at Post.
• Maintain and manage Office shared files in accordance to Post Record Management.
• Assist Volunteer Liaison Assistant with uploading Volunteer photos and data into Peace Corps application.
Other
• Performs other duties or assignments, when deemed necessary by the Country Director and/or Supervisor,
for the successful implementation of Peace Corps program(s) and/or operations in Cameroon.
• Immediately communicates Volunteer safety and security concerns and issues to the Safety and Security
Manager (SSM) and CD. Knowledgeable and supportive of Peace Corps safety and security policies and
procedures, including the timely reporting of suspicious incidents, persons or articles.
• Occasional Money Handles/Holder: May be designated as an occasional money handler/holder (OMH) if
assigned by the Director of Management and Operations. As an OMH, may be requested to courier cash
and/or purchase orders to various vendors who furnish supplies and/or services to Pre-Service Training/In-
Service Training site(s), or other locations as directed by the Overseas Contracting Officer (OCO). May also
be requested to courier cash to Peace Corps Trainees or Volunteers. The Contractor will not be functioning
as a procurement or disbursing official but will only be acting as an intermediary between the Contracting or
Disbursing Officer and the recipient. In the case of dealing with vendors, the Contractor will not exercise
any procurement discretion concerning the supplies or services to be purchases or the cost limits of these
purchases; these will be determined by the OCO.
• Given that as a result of the COVID-19 pandemic there will be a lengthy period where there are likely to be
limited or no Peace Corps Trainees and/or Volunteers (jointly referred to as "Volunteers") at Peace
Corps/Cameroon the PSC may be temporarily assigned during the COVID-19 pandemic, as determined by
the Peace Corps Director, to carry out additional duties and responsibilities in the furtherance of the goals of
the Peace Corps in order to enhance the ability of Peace Corps Volunteers to perform functions under the
Peace Corps Act, including facilitating a safe environment in order for the successful return of Volunteers.
• This temporary assignment may require the PSC to provide services and/or support beyond what is listed in
their current Statement of Work (SOW). The services and/or support may take many forms, examples of
which may include but are not limited to, training, providing administrative, technical, medical, and/or
operational assistance, building on host country programs, etc. This temporary assignment also may require
the PSC to provide these services and/or support to individuals/organizations other than those listed in their
current SOW such as host country government, partner organization(s), community member(s), staff, and/or
contractors.
• Required Continuing Education Credit Hours for ITAs - 20 continuing education (CE) hours are required for
ITAs to maintain their professional competence and provide quality professional services annually. The ITA
must:
• Complete the required IT training courses as identified by OCIO.
• Provide proof of completion (certificate) to their supervisor in order to claim CE credit upon completion of
each learning activity.
• Maintain training records and proof of CEs completed.
• Must comply with the basic on-the-job rules listed in Peace Corps Manual Section 647.
Peace Corps Cameroon does not accept documents saved on any cloud format including Google. The file size should
not exceed 8MB.
Submit your application to the following email address: [email protected] and include Information Technology
Assistant in the subject line.
No telephone calls or personal visits please. Only the documents listed in the application instructions should be
submitted including your telephone number by January 1, 2024. Only candidates selected for an interview will be
contacted.