Tinywow 2022 Starbucks Global Environmental Social Impact Report (2023) Compressed 48023916 2
Tinywow 2022 Starbucks Global Environmental Social Impact Report (2023) Compressed 48023916 2
Tinywow 2022 Starbucks Global Environmental Social Impact Report (2023) Compressed 48023916 2
FY22
100% on the Disability Equality Index by Disability:IN
100% on the Human Rights Campaign Equality Index
World’s Most Ethical Companies by Ethisphere
Fortune’s World’s Most Admired Companies
Grade A in Arjuna Capital’s Racial and Gender Pay Scorecard
100 Most JUST Companies by JUST Capital, ranked 1st in the
Restaurant and Leisure industry
Investor Relations Magazine’s Award for Best ESG
Engagement Program
Barron’s 100 Most Sustainable Companies
“Gold” rating by Newsweek as America’s Most Trusted
Brands, #1 in coffee shop category
F Y 2 3 T O D AT E
Diversity First’s 2023 Top 50 Companies for Diversity
Newsweek’s 2023 America’s Greatest Workplaces for Diversity
Fortune’s 2023 World’s Most Admired Companies
World’s Most Ethical Companies by Ethisphere
100% on the Human Rights Campaign Equality Index
100 Most JUST Companies by JUST Capital, #1 in the
Restaurant & Leisure industry
Diversity First’s 2023 Top 50 Companies for Diversity
LEADERSHIP
and
GOVERNANCE
BOARD
Our board is responsible for ensuring ESG risks and opportunities are
integrated into Starbucks long-term strategy.
Data Privacy
Starbucks has a global responsibility to ensure all personal data collected from customers or partners are
managed securely. Our Privacy Policy describes how Starbucks collects, uses and shares data, and outlines
the rights and choices partners and customers have with respect to their information. We leverage
Privacy Impact Assessments to ensure all data use is assessed by a cross-divisional team and that the data
collected is used appropriately. We also deploy global training programs to ensure that partners are trained
on the appropriate use of any data collected.
actions; the conversion of certain market restrictions; the resurgence of COVID-19 and Analysis of Financial Condition and
Scope Information Integrity
operations to fully licensed models; our infections and the circulation of novel Results of Operations” sections of the
Our Global Environmental and Social Starbucks management is responsible plans for streamlining our operations, variants of COVID-19; fluctuations in company’s most recently filed periodic
Impact report for FY22 focuses on the for the preparation and integrity of the including store openings, closures and U.S. and international economies and reports on Form 10-K and Form 10-Q and
goals in our two key social impact areas: information reported for fiscal 2022. changes in store formats and models; the currencies; our ability to preserve, grow subsequent filings.
People and Planet. We’ve also included Through a system of internal controls, success of our licensing relationship with and leverage our brands; the ability of
links to information and resources including a comprehensive verification A forward-looking statement is neither
Nestlé, of our consumer packaged goods our business partners and third-party
publicly available at stories.starbucks.com process involving internal subject matter a prediction nor a guarantee of future
and foodservice business and its effects providers to fulfill their responsibilities
and starbucks.com regarding financial, experts, we believe this information events or circumstances, and those future
on our Channel Development segment and commitments; potential negative
corporate governance work, workplace accurately represents our global events or circumstances may not occur.
results; tax rates; business opportunities, effects of incidents involving food or
and diversity policies and performance, responsibility activities and performance You should not place undue reliance on
expansions and new initiatives, including beverage-borne illnesses, tampering,
because these commitments are directly results for the fiscal year. External the forward-looking statements, which
Starbucks Odyssey; strategic acquisitions; adulteration, contamination or
tied to our business. The geographic verification over specified metrics is speak only as of the date of this report.
our dividends programs; commodity costs mislabeling; potential negative effects
scope of all data points in the report are provided by Moss Adams LLP and Burns & We are under no obligation to update
and our mitigation strategies; our liquidity, of material breaches of our information
tracked against U.S. company operations or alter any forward-looking statements,
McDonnell Engineering Inc. cash flow from operations, investments, technology systems to the extent we
unless otherwise noted. Starbucks is whether as a result of new information,
borrowing capacity and use of proceeds; experience a material breach; material
committed to United Nations Sustainable future events or otherwise.
Forward-Looking continuing compliance with our failures of our information technology
Development Goals and uses these covenants under our credit facilities and systems; costs associated with, and the
goals as a lens for our social impact Statements Stay Up-to-Date
commercial paper program; repatriation successful execution of, the Company’s
programs and collaborations with others. Our reporting on global responsibility of cash to the U.S.; the likelihood of the initiatives and plans; new initiatives and Visit stories.starbucks.com for the latest
Based on our stakeholder engagement for fiscal 2022 includes “forward- issuance of additional debt and the plans or revisions to existing initiatives or company information.
efforts, we also believe these areas are looking” statements within the meaning applicable interest rate; the continuing plans; our ability to obtain financing on
important to our customers, our partners, of applicable securities laws and impact of the COVID-19 pandemic on acceptable terms; the acceptance of the
nongovernmental organizations (NGOs) regulations. Generally, these statements our financial results and future availability Company’s products by our customers,
and investors. can be identified by the use of words of governmental subsidies for COVID-19 evolving consumer preferences and
such as “aim,” “anticipate,” “believe,” or other public health events; our ceo tastes and changes in consumer spending
Reporting Year “continue,” “could,” “estimate,” “expect,” transition; our share repurchase program; behavior; partner investments, changes
“feel,” “forecast,” “intend,” “may,” “outlook,” our use of cash and cash requirements; in the availability and cost of labor
Starbucks fiscal year 2022 or “FY22” is
“plan,” “potential,” “predict,” “project,” the expected effects of new accounting including any union organizing efforts
October 4, 2021 through October 2, 2022,
“seek,” “should,” “will,” “would,” and pronouncements and the estimated and our responses to such efforts; failure
unless otherwise noted. similar expressions intended to identify impact of changes in U.S. tax law, to attract or retain key executive or
forward-looking statements, although not including on tax rates, investments employee talent or successfully transition
Currency all forward-looking statements contain funded by these changes and potential executives; significant increased logistics
these identifying words. These statements outcomes; and effects of legal costs; inflationary pressures; the impact of
All references to currency are in
may include statements relating to proceedings. Such statements are based competition; inherent risks of operating
U.S. dollars, unless otherwise noted.
trends in or expectations relating to the on currently available operating, financial a global business including any potential
effects of our existing and any future and competitive information and are negative effects stemming from the
Previous Reports initiatives, strategies, investments and subject to various risks and uncertainties. Russian invasion of Ukraine; the prices
Starbucks has produced an annual global plans, including our Reinvention plan, Actual future results and trends may and availability of coffee, dairy and
social impact report since 2001. Previous as well as trends in or expectations differ materially depending on a variety other raw materials; the effect of legal
annual reports regarding our financial results and of factors, including, but not limited to: proceedings; and the effects of changes
are available on our website. long-term growth model and drivers; the continuing impact of COVID-19 on in tax laws and related guidance and
We also respond to key industry our operations in the U.S. and China; our our business; regulatory measures or regulations that may be implemented,
questionnaires such as the Dow Jones environmental, social and governance voluntary actions that may be put in place including the Inflation Reduction Act
Sustainability Index and the CDP efforts; our partners; economic and to limit the spread of COVID-19, including of 2022 and other risks detailed in our
Climate Change, Water and Forests consumer trends, including the impact of restrictions on business operations or filings with the Securities and Exchange
Questionnaires. inflationary pressures; impact of foreign social distancing requirements, and Commission, including in the “Risk
currency translation; strategic pricing the duration and efficacy of such Factors” and “Management’s Discussion
report appendix
SUPPORTING
DOCUMENTS &
DATA TABLES
57 Goals Summary Scorecard 64 Our Planet: Data 68 SASB Reporting 72 Human Rights
goals
SUPPORTING DOCUMENTS
& DATA TA B L E S
summary
The following is a snapshot of our goals and progress for FY22.
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scorecard
I NV E S T I N G I N O U R PAR T N E R S
Starbucks College Achievement Plan (SCAP) Nearly 2,150 partners graduated from college using Starbucks College Achievement Plan (SCAP), with more than
Graduate 25,000 Starbucks partners from Arizona State 23,000 partners participating in the program.
University (ASU) by the end of 2025.
Diverse Representation — Retail POC representation across retail roles: regional vice president (31%), regional director (32%), district manager (33%),
At least 40% POC representation and 55% women in all retail store manager (39%), shift supervisor (47%), and barista (53%).
roles by 2025.
Women representation across retail roles: regional vice president (63%), regional director (50%), district manager
(61%), store manager (68%), shift supervisor (71%), and barista (73%).
Diverse Representation — Manufacturing POC representation across manufacturing roles: director (29%), manager (30%), and individual contributor (43%).
At least 40% POC representation and 30% women in all
Women representation across manufacturing roles: director (14%), manager (29%), and individual contributor (33%).
manufacturing roles (director, manager, individual contributor)
by 2025.
Diverse Representation — Corporate POC representation across corporate roles: senior vice president+ (27%), vice president (30%), director (27%),
At least 30% POC representation and 50% women for all manager (31%), and individual contributor (38%).
corporate roles by 2025.
Women representation across corporate roles: senior vice president+ (57%), vice president (55%), director (59%),
manager (55%), and individual contributor (55%).
Global Equity in Pay Starbucks has achieved and maintained 100% pay equity for women and men and people of all races performing
100% gender and racial pay equity in U.S.; 100% gender equity similar work in the U.S. and maintained gender equity in pay in our company-operated business in Canada.
in pay globally for company-operated markets.
Refugee Support More than 1,100 refugees hired in the U.S., Canada and EMEA. Donations from Starbucks enabled The Starbucks
Hire 10,000 refugees globally by 2022. Foundation to donate more than $1.3 million to support nonprofits serving refugee communities.1
Veterans and Military Family Support Hired an additional 4,580 Veterans and military spouses.
Hire 5,000 Veterans and military spouses annually in the U.S.
To Be Welcoming More than 21,000 people enrolled in the course with more than 12,000 completions.
100,000 total enrollees in To Be Welcoming to cultivate
inclusion, diversity and equity awareness.
1
While we did not meet our 2022 goal of hiring 10,000 refugees globally, we
remain committed to the refugee community and staying transparent with
partners, customers and stakeholders on our progress.
BUI LD I N G A MO RE EQUITABLE , S USTAI NABLE AN D RESI LI E NT FU T URE FO R CO FFE E , OUR COMM UN ITI ES AN D OUR PLAN ET
Our Stores
GOAL FY22 RESULT
Community Stores In the U.S., 7 Community Stores opened in FY22, bringing our total U.S. Community Stores to 28. In Asia,
Open 100 U.S. Community Stores by 2025; open or dedicate 8 Community Stores opened in FY22, bringing our total international Community Stores to 19 stores.
1,000 Starbucks Community Stores globally by 2030.
Military Family Stores Opened 33 Military Family Stores, bringing our total Military Family Stores to 111 stores.
Open 132 stores by 2022.
Origin Grants for Women and Families Achieved our goal of empowering 250,000 women and girls in coffee, tea and cocoa-growing communities, three
Empower 1M women and girls in coffee, tea and cocoa- years ahead of schedule. Announced new goal to positively impact one million women and girls in coffee, tea and
growing communities by 2030. cocoa-growing communities by 2030.
Neighborhood Grants Awarded $4.5 million in Neighborhood Grants bringing our total invested in hyper-local nonprofits to more than
Reach 25,000 hyperlocal nonprofits by 2030. $10 million, thanks to more than 45,000 nominations from partners since program launch.
Youth Equity Grants 251,715 youth impacted and $1.2 million provided in grants.
Commit $5M in grants to support BIPOC Youth.
Global Community Impact Grants Awarded over $3.2 million to nearly 90 nonprofits across 42 markets.
Reach 25,000 hyperlocal nonprofits by 2030 and commitment
to invest $30 million by 2030.
FoodShare and Hunger Relief • Nearly 13 million pounds of food in the U.S. has been diverted from waste streams and donated to hunger-relief
Reinvest $100 million by 2030 and enable food security organizations — which is the equivalent of nearly 11 million meals.
in 100 global markets by 2030.
• More than 1 million pounds of food in Canada has been diverted from waste streams and donated to hunger-
relief organizations.
• More than $10 million re-invested into hunger relief efforts in communities.
• Programs to support hunger relief are operating in 9 international markets in addition to U.S. and Canada
Community Resilience Fund $21 million invested in 12 cities through the Community Resilience Fund.
Invest $100 million in 12 cities by 2025.
BUI LD I N G A MO RE EQUITABLE , S USTAI NABLE AN D RESI LI E NT FU T URE FO R CO FFE E , OUR COMM UN ITI ES AN D OUR PLAN ET
Our Planet
GOAL FY22 RESULT
Climate 2030 Goals 12.4% increase compared to FY19. An increase at this stage in our journey towards significant reductions in our GHG
50% absolute reduction in scope 1, 2 and 3 greenhouse (GHG) emissions is expected. We are focused on identifying and testing innovative solutions that we can scale across our
emissions representing all of Starbucks direct operations and global operations and engaging with our value chain while improving our measurement systems.
value chain.
In March 2021, Starbucks GHG reduction goal was validated as science-based by the SBTi, which confirmed our
target is aligned with a 1.5 degree Celsius pathway.
Water 2030 Goals 14.8% increase compared to FY19. Water withdrawals increased in FY22 due to increased purchasing of key
50% of water withdrawals will be conserved or replenished commodities, including packaging, non-dairy milk products, food, and tea.
across Starbucks direct operations, stores, packaging and
In August 2021, we announced an expanded water target increasing the projected water conserved or replenished
agricultural supply chain, prioritizing action in high-risk water
and catalyzing holistic watershed health improvements in high risk basins. In FY22, Starbucks began a water
basins while supporting watershed health, ecosystem
replenishment program, funding eight projects in eight global priority watersheds. The eight projects will continue
resilience and water equity.
to be implemented throughout FY23. Starbucks will report on the volumetric water benefit associated with these
programs in our FY23 GESI report.
Waste 2030 Goals 4.7% increase in operational waste sent to landfill compared to FY19. In FY22, 28% of operational waste was
50% reduction in waste sent to landfill from stores (including diverted from landfill, a 2-percentage point increase over FY19.2
packaging that leaves stores) and direct operations, driven by
Additionally, 49% of Starbucks packaging, by weight, was reusable, recyclable, or compostable in FY22.
a broader shift toward a circular economy.
Renewable Energy In FY22, Starbucks in the U.S. and Canada maintained 100% renewable energy for company-operated retail
100% renewable energy for global operations by 2020. operations. Starbucks U.K. company-operated market has achieved the same since FY18. Renewable energy
powered 72% of company-operated facilities globally.
Greener Stores 3,596 Starbucks stores were certified Greener Stores in FY22, including 88 internationally.
Build and operate 10,000 Greener Stores globally by 2025.
2
Operational waste sent to landfill excludes packaging that leaves stores and is
disposed of by customers.
BUI LD I N G A MO RE EQUITABLE , S USTAI NABLE AN D RESI LI E NT FU T URE FO R CO FFE E , OUR COMM UN ITI ES AN D OUR PLAN ET
Double the use of reusable cups from 2016- 2022. After the reintroduction of personal reusable cups in our stores in July 2021 due to the COVID-19 pandemic, 1.2% of
beverages sold were in reusable cups in FY22, either a customer’s personal cup, “for here” ware, or a “borrow a cup”
in company-operated stores globally. We remain committed to reducing single-use plastics and packaging waste
and staying transparent with partners, customers and stakeholders on our progress.
20% recycled content in our hot cups by 2022. Completed innovation in order to roll out cups with 30% post consumer recycled fiber in FY23.3
100% compostable and recyclable hot cups developed Starbucks is continuing our work to develop compostable and recyclable hot cups in collaboration with Closed Loop
by 2022. Partners and the NextGen Consortium. In FY22, we added the following cities to our list of cities that accept cups in
their municipal recycling program: Columbus, Cleveland, Dayton, Memphis, Houston and Buffalo.4
Take action to help eliminate problematic or unnecessary Building on Starbucks elimination of traditional plastic straws across retail stores globally in FY21, Starbucks
plastic packaging by 2025. completed the roll-out of straws made from polyhydroxyalkanoate (PHA), a non-fossil fuel derived plastic that is
home compostable, in the U.S. in FY22. In Canada, Starbucks rolled out wood cutlery and paper straws in FY22 and
continued research and development to bring new products to market in FY23-25.
Take action to move from single-use towards The company piloted reusable or returnable cup programs through 20 tests across North America, EMEA and China
reuse models where relevant by 2025. Asia-Pacific. These tests focus on multiple reusable cup programs or operating models including Starbucks Borrow
A Cup program, 100% reusable operating models, financial incentives and promotions, new customer experience
upgrades and an emphasis on personal cups and for-here ware.
Take action for 100% of plastic packaging to be reusable, 24.7% of plastic packaging was reusable, recyclable or compostable.
recyclable or compostable by 2025.
Use 5-10% recycled content across all plastic packaging 6.3% recycled content used across all plastic packaging.
by 2025.
20% reduction of virgin plastic packaging by 5.6% decrease in virgin plastic packaging compared to FY19
2025 (compared to FY19).
3
FY23: Launched a more sustainable hot cup that uses 30% post consumer recycled fiber and less plastic in the liner in Q1 of FY23.
4
Due to infrastructure challenges, Starbucks is retiring this goal. We will continue to work to advance recycling access for our cups
through our NGO partners and the NextGen Consortium.
BUI LD I N G A MO RE EQUITABLE , S USTAI NABLE AN D RESI LI E NT FU T URE FO R CO FFE E , OUR COMM UN ITI ES AN D OUR PLAN ET
C.A.F.E. Practices 98.2% of coffee ethically sourced and verified through C.A.F.E. Practices.7
Committed to source and verify 100% of Starbucks coffee
ethically through C.A.F.E. Practices.
Committed to 100% responsibly sourced tea. 99.7% of tea sourced by the global tea sourcing team was verified as responsibly sourced.
Committed to responsibly sourced cocoa. The company’s global cocoa sourcing team directly purchased 12 million kilograms of Rainforest Alliance certified
and segregated cocoa beans from Côte d’Ivoire (Ivory Coast).
Conserve water usage in green coffee processing by 50%. To date, contracted more than 1,300 eco-wet mills that separate the fruit of the coffee cherry from the coffee bean.
Sustainable Future of Coffee Continue working to refine the methodology we use to calculate the carbon and water footprint of green coffee.
Achieve Carbon-Neutral Green Coffee by 2030.
Climate-Tolerant Coffee Trees More than 9.5 million climate-tolerant coffee trees distributed globally through Starbucks 100 million tree
Provide 100 million trees to farmers by 2025. commitment.
Global Farmer Fund $80.8 million in loans deployed to date from Starbucks Group. FY21 results represent loans deployed from
Supply $100 million in farmer loans by the end of 2025. Starbucks Coffee Trading Company only.8
Supplier Diversity and Inclusion Nearly $900 million spent with Tier 1 diverse suppliers.
$1.5 billion in Tier 1 diverse supplier spend by 2030.
Diverse Media Spend 18% of paid media budget invested in minority-owned and targeted media companies.
Allocate 15% of paid media investment to minority-owned
and targeted media companies.
7
In FY21: Committed to 100% ethically sourced coffee in partnership with
Conservation International.
8
Methodology Update: For FY22, reporting loans deployed from Starbucks Group
(inclusive of SCTC). Expanded reporting scope from SCTC only (FY21) to reflect
the investments Starbucks has made to improve the working lives of farmers.
BUI LD I N G A MO RE EQUITABLE , S USTAI NABLE AN D RESI LI E NT FU T URE FO R CO FFE E , OUR COMM UN ITI ES AN D OUR PLAN ET
Animal Welfare
GOAL FY22 RESULT
Cage-Free Eggs In our North American company-operated stores, 100% of eggs are cage-free, inclusive of branded products
100% cage-free eggs and egg products in supplied to our licensee business partners in North America. In our EMEA and U.K. company-operated markets,
company-operated stores globally. 99.9% of eggs are cage-free.
Antibiotics 100% of poultry raised without routine use of medically important antibiotics.
Serve only poultry raised without the routine use of medically
important antibiotics in all company-operated U.S. stores
by 2020.
Broiler Chickens We are actively reviewing our broiler chicken commitment to identify the best path forward for implementation
We are committed to improve conditions for broiler chickens within our supply chain. Over the next year, we will be setting baseline targets for implementation, which will be
and are working with our suppliers, licensees, and others in included in the FY23 GESI report.
the industry to help ensure that by 2024 the chicken we buy
for our U.S. stores is produced in alignment with Global Animal
Partnership (GAP) standards as assessed by a third-party auditor.
our planet:
SUPPORTING DOCUMENTS
& DATA TA B L E S
data
Annual update of Planet Positive progress:1,2,3 The following metrics represent
detailed reporting of Starbucks environmental performance in FY19, the
baseline year for our 2030 environmental targets, FY21, and FY22. We
made significant updates to our inventory methodologies this year and
recalculated FY19 and FY21 results, which will differ from the FY19 and FY21
data previously reported. We did not update our FY20 calculations because
reduced business activity in FY20 from COVID-19 make this year difficult to
use for comparisons.4 In FY22, we were not expecting significant reductions
in our environmental impacts and progress towards our 2030 targets as we
are focused on identifying and testing innovative solutions that we can scale
across our global operations. We are committed to enhancing measurement
systems and coordination across Starbucks and our value chain, including
with our licensee partners.
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The scope of this data is global unless otherwise noted. Direct operations refers to an operational control boundary, inclusive of company-
1
operated stores, corporate offices and manufacturing and distribution facilities. This includes global wholly-owned and partially-owned
subsidiaries over which Starbucks has management and operational control. Direct operations excludes licensed stores.
2
We have updated the methodologies used to develop our environmental inventories. These updates including improved data quality and
availability, changes to emissions and water factors, and other methodological changes.
3
Where possible, reported data aligns with our fiscal year. In some cases, for example utility bills, the data aligns to the nearest month rather
than the exact fiscal year end and start dates.
4
FY20 environmental performance metrics are available in Starbucks FY20 Global Environmental and Social Impact Report Supplement.
sasb
SUPPORTING DOCUMENTS
& DATA TA B L E S
reporting
Sustainability Accounting Standards Board Reporting
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TOPIC & ACCOUNTING METRIC SASB CODE F Y22 S TARBUCKS RESP ONSE
Energy Management
(1) Total energy consumed, (2) percentage grid electricity, (3) percentage renewable FB-RN-130a.1 See FY22 Global Environmental & Social Impact Report narrative, p. 34.
See Our Planet: Data, p. 64.
Additional information is available in our CDP Climate Change response.
Water Management
(1) Total water withdrawn, (2) total water consumed, percentage of each in regions FB-RN-140a.1 See FY22 Global Environmental & Social Impact Report narrative, p. 37.
with High or Extremely High Baseline Water Stress
See Our Planet: Data, p. 64.
Additional information is available in our CDP Water Stewardship response.
Total volume of water consumption is not monitored as we do not typically
have discharge meters in our stores and do not track how much water goes into
beverages. Therefore, we are disclosing on water withdrawn from regions with
high or extremely high baseline water stress.
(1) Total weight of packaging, (2) percentage made from recycled and/or renewable FB-RN-150a.2 See Our Planet: Data, p. 64.
materials, and (3) percentage that is recyclable, reusable, and/or compostable Additional information about our packaging is available via our reporting to
WWF ReSource and the Ellen MacArthur Foundation Global commitment.
Food Safety
(1) Percentage of restaurants inspected by a food safety oversight body, FB-RN-250a.1 Starbucks is always committed to the health and safety of our customers
(2) percentage receiving critical violations and partners. We regularly audit and review product quality and food safety
practices. We validate our policies and procedures to ensure they are effective
(1) Number of recalls issued and (2) total amount of food product recalled FB-RN-250a.2
and up to date. We actively communicate with our partners and customers
Number of confirmed foodborne illness outbreaks, percentage resulting in U.S. FB-RN-250a.3 through starbucks.com and other communication channels on product-related
Centers for Disease Control and Prevention (CDC) investigation nutritional and safety information.
TOPIC & ACCOUNTING METRIC SASB CODE F Y22 S TARBUCKS RESP ONSE
Nutritional Content
(1) Percentage of meal options consistent with national dietary guidelines and FB-RN-260a.1 Starbucks provides transparent information to ingredients, calories and other
(2) revenue from these options nutritional information. Additional information is available on starbucks.com.
(1) Percentage of children’s meal options consistent with national dietary FB-RN-260a.2 Starbucks reviews our marketing and advertising for compliance with all
guidelines for children and (2) revenue from these options applicable laws, including the Federal Trade Commission’s truth-in advertising
standards. We also design our digital content to be compliant with the
(1) Number of advertising impressions made on children and (2) percentage FB-RN-260a.3 Children’s Online Privacy Protection Act (COPPA). Additional information is
promoting products that meet national dietary guidelines for children available in Starbucks Global Human Rights Statement.
Labor Practices
(1) Voluntary and (2) involuntary turnover rate for restaurant employees FB-RN-310a.1 Starbucks is committed to being an employer of choice and maintaining the
strength of our workforce. In FY22, the total partner turnover in North America
(1) Average hourly wage, by region and (2) percentage of restaurant employees FB-RN-310a.2 (U.S. and Canada) was nearly 65%, significantly lower than industry turnover rates.
earning minimum wage, by region Starbucks makes available online our Commitment to Partners and our workforce
data for the U.S. business. There is additional information available on Human
Capital Management in our Form 10-K Filing, p. 2.
As of FY22, 100% of U.S. partners earn above minimum wage. As of FY22, Starbucks
hourly partners earn nearly $17/hour in the U.S. Additional information about
Starbucks labor practices is available at Starbucks Commitment to Partners.
TOPIC & ACCOUNTING METRIC SASB CODE F Y22 S TARBUCKS RESP ONSE
Activity Metrics
Number of (1) company-operated and (2) franchise locations FB-RN-000.A As of October 2, 2022, Starbucks operated 18,253 Company-Operated and
17,458 Licensed locations. Additional information is available in the Starbucks
Number of employees at (1) company-operated and (2) franchise locations FB-RN-000.B Fiscal 2022 Annual Report, p. 6 and p. 8.
As of October 2, 2022, Starbucks employed approximately 402,000 people
worldwide. Additional information is available in the Starbucks Fiscal 2022
Annual Report, p. 4
human
SUPPORTING DOCUMENTS
& DATA TA B L E S
rights
Coffee and Farmer Equity (C.A.F.E.) Practices is our ethical sourcing
verification program with a comprehensive list of zero tolerance indicators
that measures farms against economic, social and environmental criteria,
designed to promote transparent, profitable and sustainable coffee growing
practices while protecting the well-being of coffee farmers and workers,
their families and their communities.
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Coffee
ZERO TOLER ANCE INDICATOR # OF NONCOMFORMITIES % OF TOTAL NONCONFORMITIES
Starbucks ethical sourcing program is dedicated to
Nonconformities related to wage practices 89 34% monitoring 100% of our C.A.F.E. Practices-approved
coffee supply chains, which today represents
Nonconformities related to traceability requirements 68 26% more than 400,000 farmers around the world.1 A
Nonconformities related to child labor 54 21% nonconformity as reported in this table is a breach
of any one of Starbucks zero tolerance indicators.
Nonconformities related to labor intermediaries 13 5%
Multiple nonconformities could be identified in
Nonconformities related to transparency requirements 1 0% a single location. In FY22, we verified or audited
644 coffee supply chains and identified 268 zero
Nonconformities related to banned pesticides 3
23 9%
tolerance nonconformities in 83 supply chains.2 For
Nonconformities related to forced labor, abuse, or unethical each zero tolerance non-conformity brought to our
13 5%
recruitment practices attention through C.A.F.E. Practices, we swiftly address
Nonconformities related to deforestation 7 3% them by working closely with our suppliers and
our on-the-ground, third-party partners to pursue
268 100%
corrective actions, including, where appropriate,
% of nonconformities remediated or closed in FY22 84% providing remedy for the impacted individuals. At the
time of producing this report, 84% of zero tolerances
identified through audits that occurred during FY22
Manufactured Goods have been remediated. Due to the seasonal nature
of coffee production, some zero tolerance indicators
ZERO TOLER ANCE INDICATOR # OF NONCOMFORMITIES % OF TOTAL NONCONFORMITIES may only be closed during the harvest period when
the majority of temporary workers are present and
Nonconformities related to wage practices 21 60%
therefore fully closing these indicators may require
Nonconformities related to transparency requirements 6 17% waiting until the next coffee harvest. In the event
a zero tolerance indicator cannot be resolved in a
Access denial into facilities for audits and inspections 1 3%
timely and comprehensive manner, a supply chain
Health and safety, including direct and immediate endangerment 0 0% will be considered Non Compliant and not eligible for
Environmental impact 0 0% C.A.F.E. Practices approval until resolution is possible.
For more information on our responsible sourcing
Forced labor 6 17%
practices for Manufactured Goods and Services, see
Child labor 1 3% page 43.
Abuse and harassment 0 0%
A “coffee supply chain” is a network of farms, mills, and
1
35 100% warehouses. We work with more than 1,100 coffee supply chains,
which are made up of more than 400,000 individual farms.
% of nonconformities remediated or closed in FY22 67% 2
All coffee supply chains are verified or audited at regular
intervals by approved verification organizations and with
oversight provided by SCS Global Services that includes
additional audits. While exceptions exist, as a general rule, we
audit all supply chains with large-scale farms every year and
supply chains with small and medium farms every two years.
3
Includes pesticides classified as Type 1a or 1b by the World
Health Organization.
occupational
SUPPORTING DOCUMENTS
& DATA TA B L E S
health
Starbucks is committed to the safety of our partners, customers and
physical assets. The Global Safety and Security Policy provides the
structure for maintaining a safe and secure working environment.
standard MMXXII
Written reports from enforcement agencies (e.g., Ministry of Labour, OSHA) that document
Violations/
a case of non-compliance to the written Codes. In the U.S., severity of Violation is tiered:
Citations
General, Repeated, or Willful. Each tier has associated financial penalties.
Requirements
The below outlines expectations of partners for the purpose of maintaining an OH&S compliant program:
• Partners must complete occupational safety training comprised of new hire orientation, on-going
reiterative content, and other occupational safety training as determined by the Starbucks Global
Safety and Compliance team.
• Partners must utilize the occupational health and safety guidelines described in the Safety and
Security Manual.
• Non-Support Center partners are responsible for completing occupational safety self-assessments
as described in Operational Resources, as applicable.
• When hazards are identified, non-Support Center partners are required to report them using a self-
assessment, as referenced above.
• Non-Support Center partners have a duty to ensure that all Operational Resource documents are
archived per the Starbucks Record Retention Schedule.
• Partners must report incidents of workplace injury or illness to Starbucks third party administrator in
the U.S. and Canada, and/or harassment to the Ethics & Compliance team.
• Partners must follow the guidance of Store Evacuation/Shelter-in-Place Procedures available to
retail partners and Emergency Actions Plans available on the Partner Hub to Support Center partners,
and as described in the Safety and Security Manual.
• Managers are responsible for ensuring partners are aware of and following the above requirements.
• Failure to comply with this Standard and related governance tools may result in disciplinary action,
up to and including termination of employment. Decisions regarding corrective action, or immediate
termination, rests within the sole discretion of Starbucks management.
• The OH&S program must strive for continuous improvement to ensure the safest working
environment for all partners, and program feedback should be addressed to the Global Safety &
Compliance team by email.
external
SUPPORTING DOCUMENTS
& DATA TA B L E S
auditor
MMXXII
assurance
letters
• 98.2% ethically sourced coffee purchases as contained in the Ethical Sourcing Performance
(C.A.F.E Practices) section on page 39 of the Report;
• 99.7% ethically sourced tea purchases as contained in the Responsible Sourcing for Tea section on
page 42 of the Report;
• 12 million kilograms of segregated cocoa beans purchased from Cargill as contained in the
Responsible Sourcing for Cocoa section on page 42 of the Report;
• Investment in farmer loans since FY18 of $65.8 million as contained in the Global Farmer Fund
section on page 41 of the Report.
Our examination was conducted in accordance with attestation standards established by the American
Institute of Certified Public Accountants. Those standards require that we plan and perform the
examination to obtain reasonable assurance about whether the Data is in accordance with the Criteria, in
all material respects. An examination involves performing procedures to obtain evidence about the Data.
Those procedures are described in more detail in the paragraph below. The nature, timing, and extent of
the procedures selected depend on our judgment, including an assessment of the risks of material
misstatement of the Data, whether due to fraud or error. We believe that the evidence we obtained is
sufficient and appropriate to provide a reasonable basis for our opinion.
Our evidence-gathering procedures included, among other activities, the following:
• Testing the effectiveness of the internal reporting system used to collect and compile information on
the Data which is included in the Report;
• Performing specific procedures, on a sample basis, to validate the Data, through communications with
Starbucks Coffee Trading Company buying operations in Lausanne, Switzerland, and Corporate
headquarters in Seattle, Washington;
• Interviewing partners (employees) responsible for data collection and reporting;
• Reviewing relevant documentation, including corporate policies, management and reporting
structures;
• Performing tests, on a sample basis, of documentation and systems used to collect, analyze and
compile the Data that is included in the Report, and
• Confirming certain of the Data to third-party confirmations and reports.
We are required to be independent of Starbucks Coffee Company and to meet our other ethical
responsibilities, in accordance with relevant ethical requirements relating to our examination engagement.
In our opinion, the Data for the fiscal year ended October 2, 2022, is presented in accordance with the
Criteria, in all material respects.
Seattle, Washington
April 17, 2023
Memorandum
Subject: Verification Report for FY2022 Greenhouse Gas Inventory, Water Withdrawals
Inventory, and Operational Waste Inventory
Burns & McDonnell Engineering Company, Inc. (Burns & McDonnell) was retained by
Starbucks Corporation (Starbucks) to verify and provide a third-party assessment of the 2022
Greenhouse Gas (GHG) Emissions Inventory, Water Withdrawals Inventory, and Operational
Waste Inventory for Fiscal Year (FY) 2022. The purpose of assessment was to verify that the
FY2022 GHG Emissions Inventory, Water Withdrawals Inventory, and Operational Waste
Inventory represents a reasonable and accurate account of Starbuck’s GHG emissions, water
withdrawals and operational waste.
Inventory Summary
Verified values for Starbucks’ FY 2022 GHG, Water Withdrawals, and Operational Waste
Inventories are shown below in Table 1.
Metric Total
Total GHG Emissions (Scope 1 + Scope 2 Market-based + 15,513,436 metric tonnes
Scope 3) CO2e
Total Water Withdrawal (from direct operations, licensed 4,888,900 megaliters
stores, and agricultural and packaging commodities purchased
by Starbucks)
Total Weight of Non-Hazardous Operational Waste 1,235,899 metric tonnes
April 5, 2023
Page 2
It should be noted that this inventory is based on the Fourth Assessment Report (AR4) Global
Warming Potential Values developed by the Intergovernmental Panel on Climate Change (IPCC)
Fourth Assessment Report.
The GHG inventory assurance review was conducted in accordance with the ISO 14064-3
Standard and World Resources Institute GHG Protocol based on evidence of the reliability of the
procedures undertaken to develop the GHG Emissions Footprint. To the best of our knowledge,
Burns & McDonnell has found with moderate assurance that Starbucks has satisfactorily
compiled a reasonable and fair account of their GHG emissions for FY 2022. The verified values
for Scope 1, 2 and 3 are shown below in Table 1.
April 5, 2023
Page 3
Statement of Independence
This verification and third-party assessment was performed with no conflicts of interest in
relation to providing the assurance of the FY2022 Greenhouse Gas Inventory, Water
Withdrawals Inventory, and Operational Waste Inventory for Starbucks.
GLOBAL
STA R B U C K S 2 0 2 2
ENVIRONMENTAL
& SOCIAL IMPACT
report