Customer Name: CLINICA FAMILIAR

CENTROAMERICANA
Account Number: 900053904409
Invoice Number: 054678344685
Invoice Date: 03/08/2024

Account Summary
Previous Balance Credits/Payments Balance Forward Current Charges Amount Due Due Date
$117.37 $117.37 CR $0.00 $61.67 $61.67 03/25/2024
See remaining pages for invoice details.

Customer Communications

How to Contact Us
Customer Service: 972-791-2830 or Power Outage Notification:
1-888-399-5501 (7AM - 7PM M-F) Oncor Electric Delivery - 1-888-313-4747

REP Certificate: #10004

The TXU Energy AidSM program helps families in Account Number: Amount Due Due Date
critical situations with bill payment assistance. 900053904409
For Donations Only $61.67 03/25/2024
One-time gift to $
TXU Energy AidSM program
Recurring monthly donation Thanks for using AutoPay. Your debit/credit card account
to TXU Energy AidSM program
$ will be charged 5 days before the due date on this bill for the
amount due.

CLINICA FAMILIAR CENTROAMERICANA TXU ENERGY

1725 CRESTRIDGE DR PO BOX 650638
GARLAND TX 75042-8418 DALLAS, TX 75265-0638

21900053904409000000616700000000007
 Customer Name: CLINICA FAMILIAR Page 2 of 3
CENTROAMERICANA
Account Number: 900053904409
Invoice Number: 054678344685
Invoice Date: 03/08/2024

Important Information
Your satisfaction is our top priority. Do you have feedback? Email us at [email protected] or write us at TXU Energy Executive Feedback, PO Box
650764, Dallas, TX 75265-0764. Your variable price hasn’t changed with this bill. The amount billed may include price changes allowed by law or
regulatory actions. See an unauthorized charge on your bill? Call us toll-free at 1-888-399-5501 (7AM - 7PM M-F), and we’ll work to resolve any issues. If
you’re not satisfied with the resolution, you may file a complaint with the Public Utility Commission of Texas PO Box 13326, Austin, TX 78711-3326; (512) 936-7120
or toll-free in Texas (888) 782-8477. Hearing and speech-impaired individuals with text telephones (TTY) may contact the Public Utility Commission of Texas at
(800) 735-2988.

Account Summary Detail

Previous Balance $ 117.37
Credits/Payments
Incoming Credit Card 02/19/2024 $ 117.37 CR
Subtotal $ 117.37 CR

Balance Forward $ 0.00

Debits/Charges $ 0.00
 Customer Name: CLINICA FAMILIAR Page 3 of 3
CENTROAMERICANA
Account Number: 900053904409
Invoice Number: 054678344685
Invoice Date: 03/08/2024

ESI ID Detail:
2,100
Service Address: 1110 N HIGHWAY 175 STE 6

kWh
1,800
SEAGOVILLE, TX 75159-2361
1,500

ESI ID 10443720005270096 1,200

Product: Business FlexSM 900

600

300

0
MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR
2023 2024

The average price you paid for electric service this month was 36.5 cents per kWh excluding taxes and non-recurring charges or credits.

Read Previous Previous Current Current Usage Actual Billed

Meter ID Days Multiplier
Type Read Date Meter Read Read Date Meter Read (kWh) kW/kVA kW/kVA
103244206LG 30 Actual 02/06/2024 69,933 03/06/2024 70,086 1.00 153 0 0
TOTAL 153 0 0

Electric Service Commercial Electric Service Distribution

SM
TXU Energy Business Flex Service Period: 02/06/2024 to 03/06/2024
Base Charge $ 14.95 TDU Delivery Charges $ 12.73
Energy Charge $ 28.15
Gross Receipts Reimb $ 0.26
Gross Receipts Reimb $ 0.88
Subtotal $ 12.99
Sales Tax $ 3.63 Sales Tax $ 1.07

Commercial Charges $ 47.61 Distribution Charges $ 14.06

for Period for Period
Current Charges $ 61.67
Certificate Of Completion
Envelope Id: 1B4A7DB934604B888BA1D973828B6B5A Status: Completed
Subject: Complete con DocuSign: TX - Fixed Price Matrix Contract - Clinica Familiar Seagoville.pdf
Source Envelope:
Document Pages: 7 Signatures: 1 Envelope Originator:
Certificate Pages: 4 Initials: 0 Energy Supply Quotes
AutoNav: Enabled 2000 NW 87th Ave
EnvelopeId Stamping: Enabled STE 203
Time Zone: (UTC-08:00) Pacific Time (US & Canada) Doral, FL 33172
[email protected]
IP Address: 77.111.246.31

Record Tracking
Status: Original Holder: Energy Supply Quotes Location: DocuSign
3/21/2024 11:26:48 AM [email protected]

Signer Events Signature Timestamp

Roberto Barrios Sent: 3/21/2024 11:27:48 AM
[email protected] Viewed: 3/21/2024 11:33:25 AM
Security Level: Email, Account Authentication Signed: 3/21/2024 11:35:34 AM
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 173.172.157.189

Electronic Record and Signature Disclosure:

Accepted: 3/21/2024 11:33:25 AM
ID: 8c0ff1cb-f24a-4716-bfeb-d8ba60356706

In Person Signer Events Signature Timestamp

Editor Delivery Events Status Timestamp

Agent Delivery Events Status Timestamp

Intermediary Delivery Events Status Timestamp

Certified Delivery Events Status Timestamp

Carbon Copy Events Status Timestamp

Witness Events Signature Timestamp

Notary Events Signature Timestamp

Envelope Summary Events Status Timestamps

Envelope Sent Hashed/Encrypted 3/21/2024 11:27:48 AM
Certified Delivered Security Checked 3/21/2024 11:33:25 AM
Signing Complete Security Checked 3/21/2024 11:35:34 AM
Completed Security Checked 3/21/2024 11:35:34 AM

Payment Events Status Timestamps

Electronic Record and Signature Disclosure
Electronic Record and Signature Disclosure created on: 2/28/2023 7:14:27 AM
Parties agreed to: Roberto Barrios

ELECTRONIC RECORD AND SIGNATURE DISCLOSURE

From time to time, Energy Supply (we, us or Company) may be required by law to provide to
you certain written notices or disclosures. Described below are the terms and conditions for
providing to you such notices and disclosures electronically through the DocuSign system.
Please read the information below carefully and thoroughly, and if you can access this
information electronically to your satisfaction and agree to this Electronic Record and Signature
Disclosure (ERSD), please confirm your agreement by selecting the check-box next to ‘I agree to
use electronic records and signatures’ before clicking ‘CONTINUE’ within the DocuSign
system.

Getting paper copies

At any time, you may request from us a paper copy of any record provided or made available
electronically to you by us. You will have the ability to download and print documents we send
to you through the DocuSign system during and immediately after the signing session and, if you
elect to create a DocuSign account, you may access the documents for a limited period of time
(usually 30 days) after such documents are first sent to you. After such time, if you wish for us to
send you paper copies of any such documents from our office to you, you will be charged a
$0.00 per-page fee. You may request delivery of such paper copies from us by following the
procedure described below.

Withdrawing your consent

If you decide to receive notices and disclosures from us electronically, you may at any time
change your mind and tell us that thereafter you want to receive required notices and disclosures
only in paper format. How you must inform us of your decision to receive future notices and
disclosure in paper format and withdraw your consent to receive notices and disclosures
electronically is described below.

Consequences of changing your mind

If you elect to receive required notices and disclosures only in paper format, it will slow the
speed at which we can complete certain steps in transactions with you and delivering services to
you because we will need first to send the required notices or disclosures to you in paper format,
and then wait until we receive back from you your acknowledgment of your receipt of such
paper notices or disclosures. Further, you will no longer be able to use the DocuSign system to
receive required notices and consents electronically from us or to sign electronically documents
from us.

All notices and disclosures will be sent to you electronically

Unless you tell us otherwise in accordance with the procedures described herein, we will provide
electronically to you through the DocuSign system all required notices, disclosures,
authorizations, acknowledgements, and other documents that are required to be provided or made
available to you during the course of our relationship with you. To reduce the chance of you
inadvertently not receiving any notice or disclosure, we prefer to provide all of the required
notices and disclosures to you by the same method and to the same address that you have given
us. Thus, you can receive all the disclosures and notices electronically or in paper format through
the paper mail delivery system. If you do not agree with this process, please let us know as
described below. Please also see the paragraph immediately above that describes the
consequences of your electing not to receive delivery of the notices and disclosures
electronically from us.

How to contact Energy Supply:

You may contact us to let us know of your changes as to how we may contact you electronically,
to request paper copies of certain information from us, and to withdraw your prior consent to
receive notices and disclosures electronically as follows:
To contact us by email send messages to: [email protected]

To advise Energy Supply of your new email address

To let us know of a change in your email address where we should send notices and disclosures
electronically to you, you must send an email message to us
at [email protected] and in the body of such request you must state: your
previous email address, your new email address. We do not require any other information from
you to change your email address.

If you created a DocuSign account, you may update it with your new email address through your
account preferences.

To request paper copies from Energy Supply

To request delivery from us of paper copies of the notices and disclosures previously provided
by us to you electronically, you must send us an email to [email protected] and
in the body of such request you must state your email address, full name, mailing address, and
telephone number. We will bill you for any fees at that time, if any.

To withdraw your consent with Energy Supply

To inform us that you no longer wish to receive future notices and disclosures in electronic
format you may:
i. decline to sign a document from within your signing session, and on the subsequent page,
select the check-box indicating you wish to withdraw your consent, or you may;

ii. send us an email to [email protected] and in the body of such request you
must state your email, full name, mailing address, and telephone number. We do not need any
other information from you to withdraw consent.. The consequences of your withdrawing
consent for online documents will be that transactions may take a longer time to process..

Required hardware and software

The minimum system requirements for using the DocuSign system may change over time. The
current system requirements are found here: https://support.docusign.com/guides/signer-guide-
signing-system-requirements.

Acknowledging your access and consent to receive and sign documents electronically

To confirm to us that you can access this information electronically, which will be similar to
other electronic notices and disclosures that we will provide to you, please confirm that you have
read this ERSD, and (i) that you are able to print on paper or electronically save this ERSD for
your future reference and access; or (ii) that you are able to email this ERSD to an email address
where you will be able to print on paper or save it for your future reference and access. Further,
if you consent to receiving notices and disclosures exclusively in electronic format as described
herein, then select the check-box next to ‘I agree to use electronic records and signatures’ before
clicking ‘CONTINUE’ within the DocuSign system.

By selecting the check-box next to ‘I agree to use electronic records and signatures’, you confirm
that:

 You can access and read this Electronic Record and Signature Disclosure; and
 You can print on paper this Electronic Record and Signature Disclosure, or save or send
this Electronic Record and Disclosure to a location where you can print it, for future
reference and access; and
 Until or unless you notify Energy Supply as described above, you consent to receive
exclusively through electronic means all notices, disclosures, authorizations,
acknowledgements, and other documents that are required to be provided or made
available to you by Energy Supply during the course of your relationship with Energy
Supply.
DocuSign Envelope ID: 1B4A7DB9-3460-4B88-8BA1-D973828B6B5A

[Internal Use Only - Agreement # ]

TEXAS ELECTRIC ENERGY AGREEMENT

COMMERCIAL SERVICE - FIXED PRICE – UNDER 50kW CUSTOMERS
CUSTOMER INFORMATION
Business Name (legal contracting entity): Clinica Familiar Centroamericana
DBA / Assumed Name:
Customer Contact Name & Title: Roberto Barrios - Business Manager
Telephone: 2144846568
E-mail: [email protected]
Identification: (one of the following MUST be provided)
852018697
Federal Tax ID No. (EIN)__________________ DUNS No.__________________ TX ID or DL No.__________________

Physical Business Address: 1110 N Highway 175 STE 6, Seagoville, TX 75159

(cannot be a P.O. Box)
Billing/Mailing Address: 1725 Crestridge Dr. Garland TX 75042

CONTRACT INFORMATION
Product FIXED

Contract Price ($/kwh) $0.1053

Contract Term Start Date End Date
Month/day/year 05/01/2024 05/last day/2028
Service Type (mark one) _____Move-In - OR - ___x__Switch *If Customer is renewing service with ENGIE, no service
or enrollment type selection is required
Move-In – new service at the service location or meter changing ownership

Switch – switching service to a new supplier

Enrollment Type

If Move-In: select one (1) of the following: If Switch: select one (1) of the following:
_____ first available utility transfer date __x___ standard switch – meter read schedule
_____ self -selected date: ___ /____ /____ _____ self -selected date: ___ /____ /____
_____ priority move-in (expedited move-in for additional charge)

If NO selection is made, service will begin on the first available utility transfer date or the utility’s scheduled meter read date (as
applicable) on or following the Start Date. There may be an additional fee (as set by the utility) associated with self-selected and priority
enrollments. ENGIE is not responsible for or liable for any loss, cost, charge, damage, or fee incurred by or assessed to Customer or any
person for a delay in enrollment. Customer understands that third parties (utility, ERCOT, etc.) are, in part, responsible for enrollment
timeliness.

ACKNOWLEDGMENT AND CONSENT

I acknowledge there may be a penalty for early cancellation equal to: (Contract Price – Current Market Price) multiplied by amount of
electricity remaining to be delivered under the agreement according to ENGIE’s consumption forecast outlined in the terms of service.

By signing below: I am authorizing ENGIE to become my retail electric supplier and to perform necessary tasks to establish my
electric service account with ENGIE. I understand that only one REP may serve as electric supplier for a service location. I have read
and understand the terms of service I will be receiving. I am at least 18 years of age. I have reviewed facilities/accounts below for
accuracy and verify each is owned by me or under my control and I have the authority to enter into this Agreement.

THIS AGREEMENT IS NOT EFFECTIVE UNTIL EXECUTED BY BOTH PARTIES.

Customer Signature: ENGIE Signature:

Print Name: Print Name:

Roberto Barrios
Print Title: Business Manager Print Title:

Date: 21/03/2024 Date:

January 2024
Page 1 of 7
DocuSign Envelope ID: 1B4A7DB9-3460-4B88-8BA1-D973828B6B5A

ENGIE RESOURCES PAYMENT INFORMATION

1360 Post Oak Blvd, Suite 400 Mailing Address: Overnight Mailing Address:
Houston, Texas 77056 Engie Resources LLC Engie Resources LLC
1-866-MYENGIE PO Box 841680 Bank of America Lockbox Services - Lockbox 841680
[email protected] Dallas, Texas 75284-1680 1950 N Stemmons Freeway - Suite 5010
Electronic Payments: Dallas, Texas 75207
Merrill Lynch Dallas Self-service billing online:
ACH Routing: 111000012 MyEngiePortal
Wire ABA: 026009593 https://accounts.engieresources.com
Account No.: 4451335207
___Check here if account(s) are tax exempt. If Customer account(s) are tax exempt, please provide valid tax exemption certificate(s) when
submitting the executed contract to ENGIE. No tax exemption will be applied until ENGIE receives valid tax exemption certificate(s).

FACILITIES/ACCOUNTS
NO. FACILITY NAME/ SERVICE ADDRESS CITY, STATE, ZIP UTILITY DELIVERY POINT ACCOUNT NUMBER
1 1110 N Highway 175 STE 6, Seagoville, TX 75159 ONCOR 10443720005270096

2
3
4
5

SECTION 1. TERMS OF SERVICE

1.1 Purchase and Sale. ENGIE shall sell and deliver and Customer shall purchase and receive Firm Full Requirements Service.
Customer’s consumption is not subject to a maximum or minimum usage limit, however Customer may not discontinue electric service
prior to the End Date unless due to a sale or closure as set forth in Section 2.5. The electric energy service provided by ENGIE is
subject to the acceptance by and eligibility requirements of Customer’s local transmission and distribution utility and acceptance and
approval by ENGIE based on factors including market fluctuations and Customer’s facility(ies) historical usage.
1.2 Term. Service shall commence on the first available Utility Transfer Date on or following the Start Date as specified in in the table
above. Service shall remain through the first available Utility Transfer Date following the End Date. Customer’s options for service
beyond the End Date are: i) executing a new agreement with ENGIE, ii) transferring to another supplier, or iii) providing a written
request to ENGIE to transfer service to the default service provider. If Customer does not exercise an option prior to the End Date,
ENGIE may continue providing post-term service on a month-to-month basis. The price for post-term service shall be a monthly
variable rate set by ENGIE plus a post-term charge and any applicable non-utility related charges, ISO charges or administrative fees.
Taxes and Utility Related Charges are separately listed in an invoice. The post-term price may include a broker fee. Customer may
terminate post-term service at any time without liability. The Utility Transfer Date is the date which the utility permits ENGIE to
commence or discontinue Customer’s service. ENGIE is not responsible or liable for any loss, cost, charge, or fee incurred by or
assessed to Customer for a delay in enrollment. Customer understands third parties are, in part, responsible for enrollment timeliness.
Customer may request ENGIE offer a “blend and extend” agreement for Customer to benefit from lower rates in exchange for a Term
extension.
1.3 Billing and Payment. For each Billing Cycle, ENGIE will deliver to Customer an invoice of charges due for the preceding Billing Cycle.
ENGIE may use estimated data subject to reconciliation upon receipt of final data. Payment shall be by check or electronic funds
transfer (EFT) within 20 days after the date of invoice. For ETF, Customer shall provide account information and authorize ENGIE to
collect payment by automatic draft from Customer’s bank account. Overdue payments will accrue interest at the interest rate of 1 ½%
per month from the due date to the date of payment. ENGIE may report payment history to credit agencies. If an invoice is disputed in
good faith, the entire invoice shall be paid when due. Any disputed amounts that are ultimately determined to be owed to Customer
shall be repaid by ENGIE. An invoice dispute is waived unless raised within 24 months after the invoice is rendered or an adjustment is
made. This time limitation shall not apply to revised or adjusted billing if such revision or adjustment is a result outside of the control of
ENGIE including but not limited to revised or corrected usage from a utility or other utility related charges. ENGIE may sell its
receivables to the utility pursuant to its purchase of receivables (“POR”) program; the terms and conditions of the POR program shall
control. When available, ENGIE will use utility consolidated billing (a single bill containing ENGIE and Utility Related Charges).
1.4 Contract Price. Customer shall pay the Contract Price per kWh of electric energy consumed in a Billing Cycle. This price may include a
broker fee and includes non-utility charges including energy, ancillary services, congestion, losses, unaccounted for energy, QSE fees,
and other ERCOT charges or administrative fees incurred in connection with delivery of energy.
1.5 Hub to Load Zone Congestion Included. The Contract Price for this product includes the congestion cost for the delivery of electricity
from the ERCOT Hub to the Competitive Load Zone in which Customer’s facility(ies) are located. The Contract Price does not include
costs associated with ERCOT’s Contingency Reserve Service (ECRS) as implemented by NPRR No. 863 on February 13, 2019.
When effective, such costs will be charged to Customer by ENGIE in a commercially reasonable method.
1.6 Costs Not Included in Contract Price – Pass Through Charges. The Contract Price does not include the following costs which will be
passed through and billed to Customer in a commercially reasonable method:
i. Charges associated with ERCOT’s Contingency Reserve Service (ECRS) as implemented by NPRR No. 863;
ii. Default Securitization Charges (charges authorized by the Public Utility Commission of Texas in Docket 52321);
iii. Uplift Securitization Charges (charges authorized by the Public Utility Commission of Texas in Docket 52322);
iv. Firm Fuel Supply Service Charges and hourly standby fee and capacity charges; and
v. Charges and costs, including load ratio share uplift charges, associated with ERCOT’s administration of the ERCOT Emergency
Pricing Program (PUCT Rule Section 25.509 and Project No. 54585).

January 2024
Page 2 of 7
DocuSign Envelope ID: 1B4A7DB9-3460-4B88-8BA1-D973828B6B5A

1.7 Taxes and Utility Related Charges. Customer shall pay Taxes and Utility Related Charges. Taxes and Utility Related Charges are not
included in the Contract Price and are separately listed on the Customer invoice. Customer acknowledges that ENGIE does not control
the Taxes and Utility Related Charges associated with Customer’s usage.
1.8 Conditions to Transact. Service may be conditioned upon a credit screen by ENGIE; a review of Customer’s recent invoices;
verification of a satisfactory credit score; or the requirement that Customer provide credit support such as cash deposit, letter of credit
or alternate means of bill payment. Customer consents to the recording of a transaction validation telephone call.
1.9 Addition or Deletion of Facilities. Customer may request to add facilities at the Contract Price, or to delete facilities without penalty, up
to the point at which consumption volumes, net of all additions or deletions, is not more than 20% above or below Customer’s monthly
anticipated consumption by zone (the “Add/Delete Band”). Facility addition(s) in excess of the Add/Delete Band may be, at ENGIE’s
discretion, added at the Contract Price. If not, Customer and ENGIE may agree to a price for the additional volumes. Facility
deletion(s) in excess of the Add/Delete Band may be, at ENGIE’s discretion, deleted without penalty. If ENGIE does not delete such
facility(ies) without penalty, Customer shall pay ENGIE an early Termination Payment within 20 days of notice. The timing of
completion for any addition/deletion shall be determined by enrollment/drop rules for the applicable market.

SECTION 2. GENERAL TERMS AND CONDITIONS

2.1 Notices. Notices, correspondence, and address changes (to the contact specified in Section 4) shall be in writing and delivered by
post or email and deemed received on the date transmitted or delivered (after business hours received on next Business Day) and
notice by overnight mail or courier deemed received 2 Business Days after it was sent.
2.2 Taxes and Title. Taxes shall mean any and all taxes and fees imposed on the purchase and sale of electric energy by a governmental
authority. Customer will be responsible for, pay, and indemnify ENGIE for all Taxes hereunder, whether imposed on Customer or
ENGIE. ENGIE may collect such Taxes from Customer by increasing ENGIE charges for the amount of such Taxes. Title, liability and
risk of loss shall pass from ENGIE to Customer at the delivery point. Customer must provide any applicable valid and current Tax
exemption certificates, and until provided, no exemption will apply. ENGIE will not refund or credit previously paid Taxes, but will
assign to Customer applicable refund claims.
2.3 Credit. If: (i) ENGIE has reasonable grounds to believe Customer’s creditworthiness or performance under this Agreement has or may
become unsatisfactory, or (ii) during the Term, Customer’s anticipated energy usage or actual energy usage exceeds 2000 MWHs
within a 12-month period (which may be calculated monthly or based on annual anticipated usage), ENGIE may provide Customer with
written notice requiring a deposit in an amount determined by ENGIE in a commercially reasonable manner. Upon receipt of notice,
Customer shall have three (3) Business Days to remit the deposit to ENGIE. In the event Customer fails to timely remit the required
deposit, ENGIE may terminate this Agreement and Customer shall pay an Early Termination Fee calculated as set forth in this
Agreement. Customer will remain responsible for the billing and payment obligations until service is cancelled, disconnected, switched
to another provider, transferred to default service, or otherwise discontinued.
2.4 Force Majeure. “Force Majeure” means an event beyond the control of a Party. If either Party is rendered unable by Force Majeure to
fulfill obligations, such Party shall give notice and details to the other Party. During a Force Majeure, the obligations of the Parties
(other than payments) will be suspended. The Party claiming Force Majeure will make reasonable attempts to remedy the effects and
continue performance. This provision shall not be interpreted to require ENGIE to deliver, or Customer to receive, electric energy at
other than the delivery point(s). Force Majeure shall not include (a) Customer’s decision to shut down, sell or relocate its facilities or (b)
economic loss due to Customer’s loss of markets or suppliers.
2.5 Default, Early Termination and Cancellation. If Customer cancels or terminates this Agreement, terminates or discontinues service,
switches service to another supplier, or transfers service to the default service provider Agreement after the Effective Date or during
the Transaction Term, Customer will be charged an Early Termination Fee equal to the Contract Price less the Current Market Price
multiplied by the amount of electric energy supply Customer failed to consume calculated based on historical usage. The Current
Market Price is the wholesale price of energy as determined by ENGIE in a commercially reasonable manner. ENGIE may terminate
this Agreement: (a) if Customer’s utility/distribution company removes Customer from the consolidated billing program and requires
that ENGIE bill Customer separately for energy supply; or (b) Customer fails to make any payment or deposit when due; or (c)
Customer has filed a petition or otherwise commences a proceeding under a bankruptcy law. If ENGIE terminates this Agreement for
one of the reasons set forth, Customer will be charged an Early Termination Fee and remain obligated to pay for all electricity received
and any interest, fees and penalties incurred by ENGIE. The Early Termination Fee shall be due within 15 Business Days of written
notice to Customer. No Early Termination Fee will be due if Customer discontinues service at a facility prior to the End Date due to the
sale or closure of the facility address, provided that Customer provides thirty (30) days advance written notice to ENGIE, a forwarding
address, and other evidence required by ENGIE verifying that Customer has sold or no longer occupies the facility. Customer will
remain responsible for the billing and payment obligations until ENGIE service is terminated, switched to another provider, transferred
to the default service provider, or otherwise discontinued.
2.6 Limitation of Liability. For breach of any provision, the liability of the defaulting party is limited as set forth and all other damages or
remedies are waived. If no remedy is set forth, the liability of the defaulting party is limited to direct actual damages and all other
damages are waived. In on event shall either party be liable for or entitled to consequential, punitive, or indirect damages.
2.7 Indemnification. Except as limited by 2.6, each Party shall indemnify, defend and hold the other harmless from claims, demands and
causes of action asserted by any person arising from or out of any event, circumstance, act or incident first occurring or existing during
the period when control and title to electric energy is vested in such Party as provided herein.
2.8 Representations and Warranties. Each Party represents and warrants that: (a) it is duly organized, validly existing, in good standing
under the laws of the jurisdiction of its formation and qualified to conduct its business; (b) it has regulatory authorizations, permits and
licenses necessary to legally perform all obligations; (c) the execution, delivery and performance of this Agreement are within its
powers; (d) this Agreement constitutes a legally valid and binding obligation enforceable in accordance with its terms; (e) it is not
Bankrupt and there are no reorganization, receivership or other proceedings pending or threatened against it; and (f) it has read this
Agreement and fully understands all rights and obligations. Customer further represents that no facility listed the facility table is a
residence. ENGIE makes NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.

January 2024
Page 3 of 7
DocuSign Envelope ID: 1B4A7DB9-3460-4B88-8BA1-D973828B6B5A

2.9 Assignment. Neither Party will assign this Agreement without written consent of the other Party, however, the transfer by ENGIE of
account receivables shall not require Customer consent. Consent shall not be unreasonably withheld.
2.10 Change in Law. If there is a change in law, administrative regulation, tariff, or any fees or costs imposed by the applicable ISO or by a
Governmental Authority, or a change in ERCOT Operations, market structure, congestion zone design, or protocols, or a change in
application or interpretation thereof, and such change causes ENGIE to incur any costs relating to the provision of services herein,
such costs shall be passed through to Customer.
2.11 Governing Law. This Agreement and all matters arising out of or relating to it shall be governed and construed in accordance with the
laws of the State of Texas, without regard to any conflicts-of-law principle that directs the application of another jurisdiction’s laws.
Each Party consents to venue and personal jurisdiction in Federal or State court within Houston, Harris County, Texas in any action or
suit commenced in such court, and each Party hereby waives any objection that it may have based upon lack of personal jurisdiction,
improper venue or forum non conveniens. Each Party waives any right to trial by jury in any action relating to this Agreement.
2.12 Misc. No modification to this Agreement will be enforceable unless in writing and executed by both Parties. If any provision of this
Agreement is unenforceable, the other provisions shall remain enforceable. Indemnity obligations will survive termination. In any action
to collect amounts due, prevailing Party shall be entitled to recover costs, expenses, and reasonable attorneys’ fees.
2.13 Regulation Waiver. To the extent permitted by law, Customer hereby waives the Customer Protection Rules as specified in the Public
Utility Commission of Texas Substantive Rules Section 25.471 et seq.
2.14 Applicability of Prompt Payment Act: This Agreement is subject to the terms of the Prompt Payment Act for those entities that are a
“governmental entity” under the Texas Government Code, Chapter 2251 PPA.
2.15 Small Commercial Customers Right to Rescind. Small commercial customers may cancel this Agreement within 3 business days after
receipt without fee or penalty by contacting ENGIE Customer Care. If this is Agreement is cancelled after this period, Customer will be
charged an early termination fee. Customer may terminate service without penalty is moves to another premise by providing 30 days’
notice and evidence of the move.
2.16 Non-Discrimination. ENGIE will not deny service or require a prepayment or deposit for service based on race, creed, color, national
origin, ancestry, sex, marital status, lawful source of income, level of income, disability, familial status, location in an economically
distressed geographic area, or qualification for low income or energy efficiency services.
2.17 Disconnection. ENGIE has the right to order disconnection of service due to non-payment. If disconnection is ordered, there is a
Disconnect Recovery Charge of $25.00, which is in addition to charges assessed by the TDSP.

SECTION 3. DEFINITIONS
Billing Cycle means, for each account, the period between meter read dates rendered either by ENGIE or the applicable utility.
Business Day means any day except a Saturday, Sunday, or a Federal Bank holiday, 8:00 a.m.-5:00 p.m. for the relevant Party’s principal
place of business. The relevant Party shall be the Party to whom the notice or payment is being sent/received by.
Firm Full Requirements Service means that either Party shall only be relieved of its obligations hereunder without liability to the extent that,
and for the period during which performance is prevented by Force Majeure or any type of curtailment as ordered by ERCOT.
Utility Related Charges means charges by a utility from transmission and distribution (including network transmission); stranded costs or
transition costs; system reliability, rate recovery, under-collections, amortization, and market purchases or energy load repurchases.

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THESE RIGHTS APPLY TO SMALL COMMERCIAL CUSTOMERS SERVED BY ENGIE. SMALL COMMERCIAL CUSTOMER MEANS A NON-
RESIDENTIAL CUSTOMER THAT HAS A PEAK DEMAND OF LESS THAN 50 KW DURING ANY 12 MONTH PERIOD.

YOUR RIGHTS AS A CUSTOMER

This document summarizes Your Rights as a Customer (“YRAC”). The YRAC is based on customer protection rules
adopted by the Public Utility Commission of Texas (“PUCT”) that apply to all retail electric providers (“REPs”) and the
provider of last resort (POLR).

You may view these rules at http://www.puc.state.tx.us/agency/rulesnlaws/subrules/electric/Electric.aspx. ENGIE

Resources LLC’s contact information, as well as contact information for your transmission and distribution utility (“TDU”),
is located at the end of this document.

Unauthorized Change of REP “Slamming”: A retail electric provider (“REP”) must obtain your verifiable authorization
before switching your electric service. If you believe your electric service has been switched without your authorization,
you should request the REP to provide you with a copy of your authorization and verification. The REP must submit this to
you within five (5) business days. In the event you did not authorize a switch, the affected REPs, applicable TDU and
registration agent will work together to return you to your chosen REP in accordance with the market process approved by
the PUCT. You may also file a complaint with the PUCT.

Unauthorized Charges “Cramming”: Before any charges for a new product or service are included on your electric bill
or deducted from your prepaid account balance, your REP must inform you of the product or service, all associated
charges, and how these charges will appear on your electric bill or be charged to your prepaid account balance, as well as
obtain your consent to accept the product or service. If you believe your electric bill includes unauthorized charges or your
prepaid account balance reflects unauthorized charges, which is called “cramming,” you may contact your REP to dispute
these charges. If you are not satisfied with your REP’s review of the unauthorized charges, you may file a complaint with
the PUCT. Your REP will not seek to disconnect your electric service for non-payment of an unauthorized charge or file
an unfavorable credit report against you for disputed unpaid charges that are alleged to be unauthorized unless the
dispute is ultimately resolved against you. If the charges are determined to be unauthorized, your REP will cease
charging you for the unauthorized service or product, remove the unauthorized charge from your bill, and refund or credit
all money you paid for any unauthorized charge within 45 days. If charges are not refunded or credited within three billing
cycles, interest shall be paid to you at an annual rate established by the PUCT on the amount of any unauthorized
charge until it is refunded or credited. You may request all billing records from your REP related to any unauthorized
charge within 15 days after the date the unauthorized charge is removed from your bill. Your REP will not re-bill you for
any charges determined to be unauthorized. You may request all billing records under the REP's control related to any
unauthorized charges within 15 business days after the date the unauthorized charge is removed from your bill. Your
REP will not re-bill you for any charges determined to be unauthorized. You may contact your REP at the toll-free
number below or by mail at the address below to resolve any billing dispute and for your REP to answer any questions
about unauthorized charges.

Deferred Payment Plans and Other Payment Arrangements: If you cannot pay your bill, call your REP immediately.
Your REP may offer a short- term payment arrangement that allows you to pay after your due date, but before your next
bill is due. A deferred payment plan allows a customer to pay an outstanding bill in installments beyond the due date of
the next bill. For details on these programs, see your TOS or contact your REP.

Disconnection of Service With Notice: If you do not pay your electric bill by the due date, your REP may request that
the TDU disconnect your electric service, after the expiration of a required 10-day notice period. The 10-day notice
period begins once your REP issues you a written Disconnection Notice. This notice cannot be issued before the first day
after the bill due date and must be mailed to you separately or electronically, if the customer has agreed to receive notices
from the REP by email. The disconnection date may not fall on a holiday or weekend unless the REP's personnel are
available to take payments and service can be reconnected. In addition to failure to pay, your REP may, after proper
notice, authorize the disconnection of your service if you:
1. Fail to pay any outstanding for electric service owed or fail to make deferred payment arrangements by the date of
disconnection stated on a disconnection notice.
2. Fail to comply with the terms of a deferred payment agreement
3. Violate the terms and conditions on using service in a manner that interferes with the service of others or the operation
of nonstandard equipment, if a reasonable attempt has been made to notify the customer and the customer is provided
with a reasonable opportunity to remedy the situation
4. Fail to pay a deposit as required by 16 TAC 25.478 3 relating to credit requirements and deposits); or
5. Fail to comply with the conditions of a written guaranty (which allows for disconnection of the guarantor's service) as

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guarantor of payment for another service account.

Disconnection of Service Without Notice: Any REP or TDU may, at any time, authorize disconnection of a customer’s
electric service without prior notice for any of the following reasons:
1. Where a known dangerous condition exists;
2. Where service is connected without authority by a person who has not made application for service;
3. Where service is reconnected without authority after disconnection for nonpayment;
4. Where there has been tampering with transmission and delivery equipment; or
5. Where there is evidence of theft of service.

Restoration of Service: If your service has been disconnected by the REP for non-payment, the REP will, upon
satisfactory correction of the reasons for the disconnection, notify your TDU to reconnect your service as quickly as
possible. The REP will continue to serve you under the Terms of Service in effect prior to issuance of the Disconnection
Notice. If your service was disconnected due to a dangerous situation, your service will be reconnected once you notify
your REP that you have corrected and satisfactorily resolved the dangerous situation within a fiscally reasonable period.

Language Availability: You may request to receive information from your REP in Spanish, or any language in which you
were solicited. This includes the Terms of Service, Electricity Facts Label, Your Rights as a Customer, bills and bill notices,
termination and disconnection notices, information on new electric services, discount programs, promotions, and access
to customer assistance. Your REP also provides access to Spanish-speaking customer service representatives.

Financial and Energy Assistance: REPs must offer bill payment assistance to residential customers who express an
inability to pay or need assistance with the bill payment. REPs must also offer level or average payment plans. Contact
your REP for more information.

Critical Care or Chronic Condition Residential Customer: Each residential customer has the right to apply for Critical
Care or Chronic Condition Residential designation. To be considered for such designation, the PUC-approved form must
be submitted by facsimile or other electronic means to the TDSP by a physician. The TDSP will notify you of the final status
of your designation as a Critical Care or Chronic Condition Residential Customer and will notify you when such designation
will expire and whether you will receive a renewal notice. Upon your request, your REP will provide you with the
application form for Critical Care or Chronic Condition Residential Customer designation.

Do Not Call List: For a fee not to exceed five dollars ($5.00) per term, commercial customers may add their name,
address and telephone number to a state-sponsored “Electric No-Call List,” which is intended to limit the number of
telemarketing calls received relating to your choice of REP. You can register via United States Postal Service, Internet or
telephonically as follows: www.texasnocall.com, call toll-free 1-866-TXNOCAL(L) (1-866- 896-6225), or write Texas No
Call, P.O. Box 313, E. Walpole, MA 02032. If registered online or by phone, the fee must be paid by credit card, but if
registered by mail, the fee may be paid by credit card, check or money order. Once registered, you can expect to stop
receiving telemarketing from an REP as follows: If registered between January 1 and March 31, then by June 1; if
registered between April 1 and June 30, then by September 1; if registered between July 1 and September 30, then by
December 1; if registered between October 1 and December 31, then by March 1. However, registration expires on the
fifth anniversary of the date the phone number is first published on the “Electric No-Call List.” Even if registered, you
may still receive calls from telemarketers other than REP’s.

Privacy Rights: REPs may not disclose or sell any confidential customer information, including: your name, address,
account number, type or classification of service, historical electricity usage, expected patterns of use, types of facilities
used in providing service, individual contract terms and conditions, price, current charges or billing records. This prohibition
does not apply to the release of your information under certain circumstances as required by law, including release to the
PUCT, an agent of your REP, credit reporting agencies, law enforcement agencies or TDU. Your information will be
shared with other retail REPs or aggregators only with your consent.

Meter Testing and Reading: You may request from your REP one (1) meter test every four (4) years at no cost to you. If
you request more than one (1) test every four (4) years, and the meter is functioning properly, then you may be charged
for the additional meter test(s) at the rate approved for or by your TDU. Your REP is able to make this request to your
TDU on your behalf by a standard electronic market transaction. The TDU or REP will advise you of the test results,
including the test date, testing person and, if applicable, the removal date of the meter. If you prefer to read your own
meter, please contact your TDU for instructions on how to read your meter.

Reporting Outages: In the event of an outage in your area please call your Transmission Distribution Utility (“TDU”):
• Oncor Electric Delivery (888) 313-4747
• CenterPoint (800) 332-7143 or (713) 207-2222
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• Nueces Electric Cooperative: (800)-632-9288 or (361) 387-2581

• AEP (WTU & CP&L) (866) 223-8508
• TNMP (Texas New Mexico Power) (888) 866-7456

Disputes With Your Provider/Complaint Resolution: You have the right to file a formal or informal complaint about
your REP with the Public Utility Commission of Texas. However, we encourage you to first contact your REP if you have
comments, questions or complaints. Upon receipt of a complaint, your REP must investigate and notify you of the results
within twenty-one (21) days. If you are dissatisfied with the results of the investigation, you may request a supervisory
review, if available. Your REP must advise you of the results of the supervisory review within ten (10) business days of
your request. If you are dissatisfied with the results of the investigation or supervisory review, you may file a complaint
with the PUCT and the Office of the Attorney General, Consumer Protection Division. For a complaint involving a disputed
bill, your REP may not initiate collection activities or termination/disconnection activities or report the delinquency to a
credit reporting agency with respect to the disputed portion of the bill. However, after appropriate notice, your REP may
send a termination/disconnection notice for non-payment of any undisputed portion of the bill.

If you are not satisfied with the results of a REPS’s investigation or supervisory review, you may contact the Public Utility
Commission of Texas, Customer Protection Division, PO Box 13326, Austin, Texas 78711-3326; (512) 936-7120 or (888)
782-8477, Fax (512) 936-7003, Email address: [email protected], Website: www.puc.state.tx.us, TTY (512) 936-
7136; Relay Texas: 800-735-2989.

ENGIE Resources LLC is not liable for any service interruptions or outages and any questions relating to your electrical
distribution lines or meters should be directed to your TDU.

CONTACT INFORMATION:
ENGIE Resources LLC PUCT License #: 10053
1360 Post Oak Blvd Suite 400, Houston, TX 77056
Customer Care Contact Phone 1-866-MYENGIE
Customer Care Contact Email - [email protected]
Hours of Operation: Monday-Friday 7:00 am - 7:00 pm CT

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