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    Vinodkumar M

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    vinod76meti76

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    © All Rights Reserved
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    Vinodkumar M

    Uploaded by

    vinod76meti76
    7 views2 pages

    Copyright

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    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    7 views2 pages

    Vinodkumar M

    Uploaded by

    vinod76meti76

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Vinodkumar M

    Mobile: 7676760599
    E-mail: [email protected]

    Career Objectives:

    I am a dedicated professional with a proven track record for exceeding targets and maintaining high
    standards. I bring constant improvement, combined with stability, through my meticulous attention-to
    detail, innovative mindset and selfless dedication to the team.
    I am seeking a challenging opportunity as a Senior Process Consultant where I can realize my passion for
    process management, data management, reporting and process improvement.

    WORK EXPERIENCE

    Sagility (HGS), Bangalore, Karnataka


    POSITION: Senior Process Consultant (June 2018 – 22nd July 2023 ) – 5 years

    Profile Summary:

     Joined as a Project builder/auditor in the Process of Product Implementation in Sagility


    (HGS) which in an US Health insurance process (HUMANA).
     An Offering 5 Year of experience in US Healthcare Operations Segments .Scope of
    excellence entails:
    o Customer Service/Non-Voice Process
    o Project Management
    o Benefit Configuration
    o Associated with Sagility (HGS), Bangalore as an Associate.
     Working in the Documaker studio for the forms with has been provided by Complaint
    Analysist and Compare the benefit details and plan details and then code the benefit coding
    and providing the Insurance cert for the client matching with the benefit as there Spreadsheet
    and uploading thecerts into the Web.
     Work as per client requirement and attending the meeting through calls/emails, Skype.
     Following up the projects & closing within TAT.
     Maintaining good product knowledge & Accuracy along with good productivity.
     Attending weekly, monthly team huddles and production presentation and process updates.

    Professional Synopsis:
     Facilitate team huddle on daily basis to discuss process updates.
     Document standardization to improvise the process (SOP).
     Performed transfer payments to customers.
     Provided weekly team building to motivate peers towards team mindsets resulting in
    praise by management and associates.
     Proven ability to learn new software quickly.
    Key Responsibilities:
     Team lead backup, Providing trainings for the team members on need and monitoring
    team members' participation to ensure the training provided is being put into use,
     Managing the flow of day-to-day operations.
     Tracking the team member production hours weekly basis.
     Quality checking.
     Implementing various employee engagement activities, in order to keep
    associates committed and satisfied.
     Finding process errors and providing RCA to the Management.

    Education Qualification:
     Bachelor of Commerce: Veerashaiva College, Ballari (2017)
     Pre University: Govt Ex Municipal PU College, Ballari (2014)
     SSLC : Govt high School Hagari Farm, Ballari (2010)

    Skills:
     Application Tools: MS Office Suits, TallyERP9, AWS & DevOps.
     Database: Documaker studio, Howie, CITRIX.
     Strong analytical skill, ability to identify the problems, research the issues and
    provide solutions.

    Awards and Recognition:


     Received 3 Top Gun awards, 1 Spot award, 3 Stardom awards and 1 Work
    alcoholic award for the best performance and 100% quality maintainer.
     Received client and manager appreciation for outstanding performance and getting
    the goodquality.
     Completed all the assigned projects within the TAT without missing.

    Personal Details:
    Date of Birth: 03-July-1994
    Father's Name: L/o . Doddabasavana Gowda M
    Marital Status: Unmarried
    Languages Known: English, Kannada, Hindi, Telugu.
    Address: #291/1,12th cross, 5th Main, Wilson garden , Bangalore-560027

    I hereby declare that the above written particulars and details are true to the best of my knowledge and
    belief.

    Thanks & Regards


    Place: Bangalore Vinodkumar M

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