Redarc Tow-Pro Elite v3 Na
Redarc Tow-Pro Elite v3 Na
Redarc Tow-Pro Elite v3 Na
ith
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Elite
The Tow-Pro® Elite is an electric trailer brake controller designed to suit most common
trailer braking applications whilst requiring minimal dash space and being simple to
install and operate.
The Tow-Pro® Elite offers selectable Proportional or User Controlled trailer braking
modes allowing the user to choose the braking style depending on the road or terrain
conditions, vehicle type, or driver preference.
The Tow-Pro® Elite features Active Calibration which constantly monitors the direction
of travel and will even calibrate with no trailer attached whilst maintaining the ability to
mount in any orientation.
The unit is able to operate electric trailer brakes from either 12V or 24V vehicle
systems without the need for manual selection or extra components/ wiring.
The unit is able to operate Electric / Hydraulic trailer brakes from 12V vehicle systems.
WARNINGS & SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS - THIS MANUAL CONTAINS IMPORTANT SAFETY
INSTRUCTIONS FOR THE TOW-PRO® ELITE BRAKE CONTROLLER.
DO NOT OPERATE THE CONTROLLER UNLESS YOU HAVE READ AND UNDERSTOOD
THIS MANUAL AND THE CONTROLLER IS INSTALLED AS PER THESE INSTALLATION
INSTRUCTIONS.
ENSURE THAT YOUR TRAILER BRAKES ARE INSTALLED AND ARE OPERATING CORRECTLY:
IMPROPERLY INSTALLED AND/OR FAULTY TRAILER BRAKES CAN CAUSE ERRATIC
VEHICLE OR TRAILER BEHAVIOUR WITH THE POTENTIAL TO CAUSE A ROAD ACCIDENT.
FOR THIS REASON, IT IS OF UTMOST IMPORTANCE THAT YOUR TRAILER BRAKING
SYSTEM BE INSTALLED/MAINTAINED BY A QUALIFIED INSTALLER.
ALWAYS CHECK BRAKES AT LOW SPEED EACH TIME A TRAILER IS ATTACHED TO YOUR
VEHICLE.
1. Ensure that the Tow-Pro® Elite is mounted securely in a fixed location. Failure to mount securely
will result in inaccurate braking force measurements and incorrect braking of the trailer.
2. Ensure that the Tow-Pro® Elite is installed inside the vehicle cabin and away from any
environmental conditions that may cause damage, including engine heat, submersion in water,
salt spray and humidity. Exposure to these conditions may cause damage to the unit’s circuitry
and may cause erratic trailer braking.
3. A Fuse or Circuit Breaker of appropriate rating must be installed to protect the vehicle system.
Please refer to the installation instructions starting on Page 7 for specific instructions on where
to install the Fuse or Circuit Breaker and for appropriate Fuse or Circuit Breaker rating. The Fuse
or Circuit Breaker must be installed as close as possible to the battery.
EBRH-ACCV3-NA Instruction Manual – Version 1 1
WARNINGS & SAFETY INSTRUCTIONS
4. Ensure the remote head push-button activates correctly when installed into surfaces with a
thickness greater than 9/64” (3.6mm). Failure to activate correctly would result in not being able
to activate the override function or change modes.
5. Ensure that the wire(s) and all connections used to install the Tow-Pro® Elite are suitably rated to
supply the required current to simultaneously operate the trailer electric brakes and stop lamps.
Incorrect wiring can result in reduced (or total loss of) trailer braking and/or damage to property
or persons.
6. The Tow-Pro® Elite is suitable for trailers with electric brakes up to three axles. Note that Federal
and State laws apply to trailer weights and brake controller requirements. Please consult your
local authority to ensure you comply with the legal requirements.
7. Do not drive with the Tow-Pro® Elite while a fault code is active. Fault codes of the Tow-Pro®
Elite may indicate conditions that make it unsafe or illegal to drive, including unreliable trailer
brakes or failure of brake lights.
8. During the calibration step of the Tow-Pro® Elite, braking of the trailer may be inconsistent.
REDARC recommends calibrating the Tow-Pro® Elite without a trailer attached. A normal drive of
a few miles will do for this purpose. If calibrating with a trailer attached, then the recommended
dial setting for the Tow-Pro® Elite is 4 or less.
1. Ensure that a correct grounding point is used. Vehicles often have ungrounded metal
reinforcements under the dash and these points are not suitable grounds. Bad grounding of the
unit will result in poor or no operation.
2. The Tow-Pro® Elite does not act as a trailer lights voltage converter. If the trailer brake lights
operate on a different voltage, damage to the vehicle; trailer and/or Tow-Pro® Elite and
associated wiring may result. This may also result in reduced (or total loss of) trailer braking.
3. When installing the Tow-Pro® Elite Remote Control to a thin panel, washers are recommended
to reinforce the structure of the panel.
4. Do NOT exceed Tow Vehicle and Trailer weights and specifications. Failure to abide by the towing
regulations, including maximum loads, may result in a fine, or in case of an accident, refusal of
the insurance claim, and the possibility of further legal action.
If the tow vehicle or trailer’s maximum load is exceeded, police and transport authorities have
the power to order the combination off the road until the issue is corrected. This may necessitate
leaving the trailer on the side of the road while a vehicle with suitable towing capacity is sourced
or the trailer load is reduced. Please contact your local authorities for further information.
5. If no trailer is connected, Active Calibration may occur as normal without any indication from the
LED. The LED will already be Blue when the trailer is connected. Essentially, whether a trailer is
connected or not, just drive normally and Active Calibration will ensure the Tow-Pro® Elite learns
the correct direction of travel.
2
CONTENTS
1 SPECIFICATIONS
Kit Contents
1 4 6
3
1. Remote Head Assembly
2. Main Unit
3. Remote Head Nut 2 8
4. Remote Head Knob
5. Remote Head Bezel
6. Remote Head Cable 3’3” (1m) 5 7
7. Main Unit Wires & Connector 1’7” (0.5m)
8. Tow-Pro universal switch insert panel
Brake Input
Output Power
(BLUE) (BLACK)
Brake Ground/ 3.94” (100.0mm)
Lights Earth
(RED) (WHITE) 4.09” (104.0mm)
(28.8mm)
1.13”
0.45” (11.5mm)
0.79” (20.0mm)
0.77” 0.58” 1.25” 0.79” 0.79” (20.0mm)
(19.6mm) (14.7mm) (31.7mm) (20mm)
(Recommended)
4
2 INSTALLATION
Ensure that the Tow-Pro® Elite is mounted securely in a fixed location. Failure
to mount securely will result in inaccurate braking force measurements and
incorrect braking of the trailer.
Ensure that the Tow-Pro® Elite is installed inside the vehicle cabin and away
from any environmental conditions that may cause damage, including engine
heat, submersion in water, salt spray and humidity. Exposure to these conditions
may cause damage to the unit’s circuitry and may cause erratic trailer braking.
Ensure that the wire(s) and all connections used to install the Tow-Pro® Elite
are suitably rated to supply the required current to simultaneously operate the
trailer electric brakes and stop lamps. Incorrect wiring can result in reduced (or
total loss of) trailer braking and/or damage to property or persons.
The Tow-Pro® Elite does not act as a trailer lights voltage converter. If the trailer
brake lights operate on a different voltage, damage to the vehicle; trailer and/
or Tow-Pro® Elite and associated wiring may result. This may also result in
reduced (or total loss of) trailer braking.
6
2 INSTALLATION
* Start Battery voltage output means, directly from the Start Battery and within 0.4V of Supply (Black
wire) voltage. 7
2 INSTALLATION
25A Fuse or
30A Circuit Breaker
(CBK30-EB)
12AWG (3.0mm²) 12AWG (3.0mm²) To 12V Electric
Blue
12V Vehicle Black Trailer Brakes
Start Battery To 12V Vehicle
- 14AWG (1.25mm²)
Red
Brake Light trigger
12V
White
Dash mount
Ground controls for
Tow-pro.
The Input Power (Black) wire must be connected directly to the positive terminal
of the start battery via a Fuse (25A) or Circuit Breaker (30A) and not through
an Ignition source.
24V
INPUT
25A Fuse or
30A Circuit Breaker
(CBK30-EB)
12AWG (3.0mm²) 12AWG (3.0mm²) To 12V Electric
Blue
Black Trailer Brakes
- To 24V Vehicle
Red 14AWG (1.25mm²)
Brake Light trigger
24V Vehicle 14AWG (1.25mm²)
(refer to Section 2.2.1)
8
2 INSTALLATION
Tow-Pro
Brake Signal
To Vehicle Brake
Red
Light Trigger
White
To Chassis Ground Bolt
Dash mount
controls for
Tow-pro.
10
2 INSTALLATION
11
2 INSTALLATION
25/64"
(10mm)
(drill pilot
hole first)
3 4
5 6
Level marker
Ensure the remote head push-button activates correctly when installed into
surfaces with a thickness greater than 1/8” (3.2mm). Failure to activate
correctly would result in not being able to activate the override function or
change modes.
12
2 INSTALLATION
Active Calibration constantly monitors the vehicle’s direction of travel and allows
the Tow-Pro® Elite to ‘learn’ and continuously confirm its mounting orientation. This
process occurs whilst the vehicle is moving and the brake is applied and will occur
with or without a trailer connected.
When the Tow-Pro® Elite is first installed it will begin learning its mounting orientation
through Active Calibration as soon as you start driving, at this point Proportional
Mode is selected but not yet fully operational.
Until the Tow-Pro® Elite has determined its mounting orientation the unit will function
as if in User-Controlled mode, this is indicated by the LED glowing green with blue
flashes. As the Tow-Pro® Elite becomes more confident of its direction of travel the
length of the Blue flash will increase, to the point that the LED is solid Blue which
indicates it is now operating completely in Proportional mode.
Under normal driving conditions the Tow-Pro® Elite will learn its mounting orientation
within 20 brake applications. Note that the braking must be perceptible (applying
the brake while stopped will not assist calibration).
If power is disconnected (for example, if the vehicle battery is changed) calibration
memory will be lost and the unit will recalibrate itself using active calibration. This
is similar to a radio losing its clock or preset station memory.
13
3 OPERATION
1
2
user comfort by adjusting the control knob on the
0
8
4
remote head.
6
14
3 OPERATION
2
8
set the brakes from a lighter to a heavier trailer brake
application. Simply put, the harder the vehicle brakes 0
are applied, the harder the trailer will brake. This
0
1
mode is designed for highway travelling or everyday
use and requires minimal input from the user whilst
travelling.
3.3.2 User Controlled Mode (Green LED)
If the status indication LED on the control knob is glowing
GREEN, the Tow-Pro® Elite is in User Controlled Mode. 4
6
In User Controlled Mode, the Tow-Pro® Elite will apply
the trailer brakes to the level set by the user on the gain
control knob. The control knob setting, 0 to 10, will set
2
8
0
1
2
0
4
3 4
x2
If you’re unable to change modes, check that the remote head is not installed
into a surface which is too thick and that the button is able to be depressed
fully. Refer to Section 2.5 for details. Ensure you reset the dial to a suitable
braking level after changing modes.
3.4 Park Brake Feature
If the Tow-Pro® Elite detects that the vehicle brakes are applied for longer than 3
seconds whilst the vehicle is stationary, it will apply the trailer brakes in an intelligent
manner to reduce the required braking effort whilst decreasing the risk of rolling
forward or backward whilst stopped. If the controller determines the trailer brakes
are not required to keep the vehicle stationary, the output will be decreased to Zero.
16
3 OPERATION
1 Blue 1 Green
LED LED
Colour Colour
Rotate knob to adjust brake level Rotate knob to adjust brake level
2 Brake 2 Brake
Applied Applied
Red Red
LED LED
Colour Colour
17
3 OPERATION
3.7 Troubleshooting
The Tow-Pro® Elite features sophisticated diagnostics to warn the operator of faults
in the vehicle and trailer brake wiring. Wiring faults are indicated by a series of
colour coded flash patterns on the Tow-Pro® Elite LED.
Most faults turn out to be something simple such as a poor connection from a dirty
trailer socket, however a fault indication should not be ignored! It is a warning; if left
unattended such wiring faults can become worse and may lead to deterioration or
loss of trailer braking.
Please refer to the table on Pages 19 & 20 for the list of flash patterns, showing the
cause & recommended course of action for each of the conditions which may be
detected.
Even intermittent faults are detected and may be indicated until cleared.
Fault codes can be cleared by unplugging the trailer for 1 minute then
reconnecting. 18
3 OPERATION
19
3 OPERATION
20
4 PERIODIC MAINTENANCE/CHECKS
Ensure that your trailer brakes are installed and are operating correctly:
Improperly installed and/or faulty trailer brakes can cause erratic vehicle or trailer
behaviour with the potential to cause a road accident. For this reason, it is of utmost
importance that your trailer braking system be installed/maintained by a qualified
installer.
Always check brakes at low speed each time a trailer is attached to your vehicle.
Immediately After Installation (To be done by a qualified Auto-Electrician)
Test the installation/vehicle wiring. Testing your vehicle wiring is best done by
connecting a test light (Max 21W filament globe) to the brake output, pushing the
manual override and having someone check that the test lamp lights up.
Before each trip
It is important to ensure that your system is operating correctly before you set out.
The following should be checked, along with standard mechanical maintenance,
each time you attach your trailer:
• Correct brake light operation on both your vehicle and trailer
• Correct operation and setting of the electric brake controller
• Correct operation of your trailer brakes
• Check that your breakaway system is operating correctly and that the breaka-
way battery is healthy (if applicable)
• Ensure that the tow hitch, and safety chains and weight distribution systems are
setup correctly
Periodically
It is important to have a qualified technician check the function of your trailer
system on a periodic basis to ensure that everything is operating correctly. REDARC
recommend that you visit a qualified technician before the beginning of each holiday
season to ensure that any towing aids or systems are working correctly.
Other considerations
Please consider the below items whilst towing a trailer:
• Ensure that your vehicle is capable of towing the trailer
• Ensure that you adjust your driving style to allow more time to change lanes and
brake
• Always remember that your electric brake controller is designed to supplement
your vehicle brakes; do NOT use the Tow-Pro® Elite manual override in place
of your vehicle foot brake
• REDARC recommend professional towing training before attempting to tow a
trailer.
21
5 FREQUENTLY ASKED QUESTIONS
The LED is flashing Blue/Green, what does this mean?
A Blue/Green flash sequence indicates that the unit is in the process of calibration, as the
unit becomes more confident in it’s calibration the Blue will appear for longer. Keep driving
and eventually this will turn to a solid Blue.
How do I change from Proportional to User Controlled mode?
Please see Section 3.3.3 of this manual.
Will it work with electric over hydraulic trailer brakes?
Yes, please see Section 2.2.3 of this manual.
Can it be mounted in any orientation? How do I set the levelling of the main unit?
Yes, the unit can be installed inside the vehicle at any angle, provided it is firmly secured
and in a location which allows access to the intended remote head location. Please see
Sections 2.1, 2.3 and 2.5 of this manual for more information.
My trailer is 3.5 tonnes fully loaded; Is the Tow-Pro® Elite strong enough to stop that
much weight safely?
The controller is capable of supplying 3-axle setups at 12V or 24V inputs up to the
maximum rated braking ability of the brakes. You must also ensure that your trailer brakes
are adequate for the trailer load.
Can the remote head cable be extended?
No, the remote head cable is not a standard cable and REDARC recommend not to cut and
extend the supplied cable. REDARC have a range of non-standard cable lengths available
on our website.
Can the braking level of the manual over-ride be adjusted?
Yes, the manual override can be adjusted whilst it is being applied by turning the gain control
knob. For more information on manual override please see Section 3.2 of this manual.
Will my trailer brakes work while I am reversing?
The Tow-Pro® Elite is designed to apply the trailer brakes whether the vehicle is travelling
forward or in reverse. The effectiveness of the brake application in reverse will depend on
the mechanical design of your particular electric brake system.
I have a 2 axle trailer, is the Tow-Pro® Elite suitable for my trailer?
Yes, the Tow-Pro® Elite is designed to operate up to 3-axle trailers.
I lost the knob/nut/bezel, where can I get one?
The knob, nut or bezel can be purchased as spare parts from REDARC authorised resellers.
Can I connect the Tow-Pro through my cigarette lighter socket?
No, as most ‘power sockets’ are rated around 10A which is insufficient to power trailer
brakes and stop lamps circuits. In addition, these outlets may not be powered continuously.
22
6 WIRING GAUGE GUIDE
The Serial Number Label contains the Part Number (circled in BLUE) and the Serial
Number (circled in RED).
The first 4 digits of the serial number indicate the YEAR and MONTH of manufacture,
in the form YYMM.
23
8 FCC DECLARATION
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may
cause undesired operation
Note: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
24
9 NOTES
25
10 TWO YEAR PRODUCT WARRANTY - NORTH AMERICA
Over the last four decades our company has established a reputation as the power conversion specialist.
A 100% Australian-owned company, we have met the needs of customers in transport and other industries through exciting, innovative thinking. We believe in total
customer satisfaction and practice this by offering our customers:
• Technical advice free of jargon and free of charge
• Prompt turnaround of orders
• Friendly, personalized, professional service and product support
In the unlikely event that a technical issue arises with a REDARC product, customers are encouraged to initially contact the REDARC Technical Support Team at the
phone number and e-mail listed in clause 24 for prompt and efficient diagnosis and product support.
REDARC Corporation Pty Ltd (“REDARC”) offers a warranty in respect of its Products purchased from an authorized distributor or reseller of REDARC by a person who is
the original retail purchaser (“Purchaser”), on the terms and conditions, and for the duration, outlined below in this document (“Warranty”).
1. In this Warranty, the term “Products” means: 12. If the Product is found to be working satisfactorily on return to REDARC or upon
1.1 all new products manufactured or supplied by REDARC (excluding its solar products investigation by REDARC, the Purchaser must pay REDARC’s reasonable costs of
which are covered by REDARC’s Solar Product Warranty); and testing and investigating the Product in addition to shipping and transportation
1.2 any component of or accessory for any product in clause 1.1 manufactured or charges. Where REDARC is in possession of the Product, the Product will be returned
supplied by REDARC. to the Purchaser on receipt of the amount charged.
Offer and duration of product warranties 13. Any replaced Products or components of Products shall become the property of
2. REDARC warrants that its Products will be free, under normal application, Installation, 14. REDARC may, in exercise of its sole discretion, deliver another type of Product or
use and service conditions, from defects in materials and workmanship affecting component of a Product (different in size, color, shape, weight, brand and/or other
normal use, for 2 years from the date of purchase (“Warranty Period”). specifications) in fulfilling its obligations under this Warranty, in the event that REDARC
3. The replacement of any component or part of your unit under warranty will not extend has discontinued manufacturing or supplying the relevant Product or component, so
the period of warranty. long as the replacement Product or component performs at substantially the same
4. Where a Product malfunctions or becomes inoperative during the Warranty Period, level and carries out substantially the same function as the Product or component
due to a defect in materials or workmanship, as determined by REDARC, REDARC will, being replaced.
in exercise of its sole discretion, either repair or replace the defective Product. Other conditions of Warranty
If REDARC determines that the defective Product cannot be repaired or replaced, then 15. If the Purchaser acquired a Product for the purpose of resupply, then this Warranty
REDARC will provide a refund to the Purchaser for the purchase price paid for the shall not apply to that Product. In particular, the sale of a Product via an online auction,
defective Product. REDARC will cover any shipping cost for replacement. online store or other internet website by a party that is not an authorized distributor or
5. For purposes of clarity, “repair or replace the defective Product” does not include any reseller of the Product will be deemed to be a resupply and will render this Warranty
removal or reinstallation costs or expenses, including, without limitation, any labor void.
costs or expenses, shipping costs to return non-conforming Products or any damages 16. A Purchaser shall only be entitled to the benefit of this Warranty after all amounts
that may occur during the return of Product to REDARC. owing in respect of the Product have been paid.
6. The remedies set forth herein constitute the exclusive and maximum liability of 17. To the maximum extent permitted by law, REDARC does not warrant that the operation
REDARC, to the extent permitted by applicable law, with respect to the manufacture, of the Products will be uninterrupted or error-free.
sale, delivery, installation, operation or use of the Products, whether arising out of 18. To the maximum extent permitted by law, REDARC’s determination of the existence of
contract, negligence, tort or under any warranty or other legal theory. any defect and the cause of any defect will be conclusive.
Exclusions and limitations 19. The agents, officers and employees of any distributor or reseller of the Products and
7. This Warranty will not apply to, or include any defect, damage, fault, failure or of REDARC are not authorized to vary or extend the terms of this Warranty.
malfunction of a Product, which REDARC determines, in exercise of its sole discretion, 20. REDARC shall not be responsible or liable to the Customer or any third party in
to be due to: connection with any non-performance or delay in performance of any terms and
7.1 normal wear and tear or exposure to weather conditions over time; conditions of this Warranty, due to acts of God, war, riots, strikes, warlike conditions,
7.2 accident, misuse, abuse, negligence, vandalism, alteration or modification; plague or other epidemic, fire, flood, blizzard, hurricane, changes of public policies,
7.3 used or second-hand products; terrorism and other events which are beyond the control of REDARC. In such
7.4 non-observance of any of the instructions supplied by REDARC, including instructions circumstances, REDARC may suspend performance of this Warranty without liability
concerning installation, configuring, connecting, commissioning, use or application of for the period of the delay reasonably attributable to such causes.
the Product, including without limitation choice of location; 21. Except for the foregoing Warranty, there are no other representations,
7.5 failure to ensure proper maintenance of the Product strictly in accordance with conditions or warranties express or implied with respect to the Products,
REDARC’s instructions or failure to ensure proper maintenance of any associated including representations, conditions or warranties of merchantability, fitness
equipment or machinery; for a particular purpose or non-infringement which conditions, representations
7.6 repairs to the Product that are not strictly in accordance with REDARC’s instructions; and warranties are expressly disclaimed, to the extent permitted by applicable
7.7 installation, repairs or maintenance of the Product by, or under the supervision of, law.
a person who is not a qualified auto electrician or technician, or if non- genuine or 22. REDARC reserves the right to use new, reconditioned, refurbished, repaired or
non-approved parts have been fitted; remanufactured products or parts in the repair or replacement of any Product covered
7.8 faulty power supply, power failure, electrical spikes or surges, lightning, flood, storm, by this Warranty.
hail, extreme heat, fire or other occurrence outside the control of REDARC; 23. If a clause or part of a clause in this Warranty can be read in a way that makes it
or illegal, unenforceable or invalid, but can also be read in a way that makes it legal,
7.9 use other than for any reasonable purpose for which the Product was manufactured. enforceable and valid, it must be read in the latter way. If any clause or part of a
clause in this Warranty is illegal, unenforceable or invalid, that clause or part is to be
7.10 use or installation in violation of the instructions or restrictions prescribed by any treated as removed from this Warranty, but the rest of this Warranty is not affected.
applicable standard or code, including those contained in the latest National Electrical
Code, Standards for Safety of Underwriters Laboratory, Inc. (UL) the American National REDARC’s contact details
Standards Institute (ANSI), or the Canada Standards Association (CSA). 24. REDARC’s contact details for the sending of Warranty claims under this Warranty
8. REDARC shall not be liable for: are:
8.1 any loss of profit, direct, indirect, special, penalty, incidental, secondary, REDARC Corporation Pty Ltd
contingent or consequential damages or expenses of any kind resulting from c/o SHALLCO, INC.
a breach of this warranty; including without limitation damages resulting from 308 Component Dr.
loss of use, profits, business or goodwill, even if REDARC was advised of or Smithfield, NC 27577
was otherwise aware of the possibility of such damages. Email: [email protected]
8.2 service, labor, installation or delivery charges incurred in removing or replacing Telephone: +1 (704) 247-5150 if you are calling from the USA
a Product. +52 (558) 526-2898 if you are calling from Mexico
9. Warranty claims in respect of a Product must be made in writing to REDARC and +1 (604) 260-5512 if you are calling from Canada
received at the postal address or email address specified in clause 24 within the
Warranty Period. (calls are answered between 8am and 5.30pm Australian Central Standard Time
Such claims must include the following: (ACST))
9.1 details of the alleged defect or fault and the circumstances surrounding the defect or
fault; 25. REDARC reserves the right to modify this Warranty from time to time and any
9.2 evidence of the claim, including photographs of the Product (where the subject of the modifications shall be effective for all orders placed on or after the effective date of
claim is capable of being photographed); such revised warranty.
9.3 the serial number of the Product, specified on the label affixed to the Product; and Some states, provinces or territories do not allow exclusion or limitation of certain
9.4 proof of purchase documentation for the Product from an authorized distributor. types of damages, or permit limitations on the length of implied warranties, so certain
10. The return of any Products without the prior written instructions of REDARC will not be of these warranty limitations may not apply to the Purchaser. This Warranty gives
accepted by REDARC. the Purchaser specific legal rights. The Purchaser may also have other rights which
11. Without limiting any other clause in this Warranty, REDARC has the right to reject any vary from state to state, province to province or territory to territory. If any term of
Warranty claim made by a Purchaser pursuant to this Warranty where: this Warranty is held to be illegal or unenforceable, the legality and enforceability of
11.1 the Purchaser does not notify REDARC in writing of a Warranty claim within the the remaining terms shall not be effected or impaired.This Warranty allocates risk of
Warranty Period; Product failure between the Purchaser and REDARC, and REDARC’s Product pricing
11.2 the Purchaser does not notify REDARC in writing of a Warranty claim within 1 month reflects this allocation of risk and the limitations of liability contained in this Warranty.
of becoming aware of the relevant circumstances giving rise to the claim, so that any
further problems with the Product are minimized; UNDER NO CIRCUMSTANCES SHALL REDARC’S AGGREGATE LIABILITY ARISING
11.3 the serial number of the Product has been altered, removed or made illegible without OUT OF OR IN CONNECTION WITH A DEFECTIVE PRODUCT, IN CONTRACT, TORT OR
the written authority of REDARC; OTHERWISE, EXCEED THE PURCHASE PRICE OF THE PRODUCT TO WHICH SUCH
11.4 the Purchaser is unable to provide proof of purchase documentation in accordance LIABILITY RELATES.
with clause 7.4 or evidence that the Product was properly installed and removed (if
relevant), and that proper maintenance has been performed on the Product, by, or
under the supervision of, a qualified auto electrician or technician, in accordance with
the instructions of REDARC.
26
Free technical assistance!
For product and technical support contact your regional distributor, call our head office between
8:00am to 5:30pm Australian Central Standard Time, Monday to Friday or send an email to
[email protected]
North America
[email protected]
www.redarcelectronics.com
United States
+1 (704) 247-5150
Canada
+1 (604) 260-5512 US Patent Number US 9,446,747
Mexico US Trademark 5,353,114
+52 (558) 526-2898 Canadian Trademark TMA991,361
redarcelectronics.com
INST72 - REV1