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MBAC2003 2022jan

The document discusses a human resources management exam for an MBA program. It covers topics like human resources management, manpower planning, HRD, employee morale, collective bargaining, trade unions, workers participation in management and quality of work life. It also discusses organization and functions of HR departments, HRM issues in outsourcing, training methods, compensation issues, conflict causes and resolution, disciplinary processes and performance appraisal. The case study part discusses management development programs at Reliance Communications and issues with evaluating these programs.

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abiram00038
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22 views

MBAC2003 2022jan

The document discusses a human resources management exam for an MBA program. It covers topics like human resources management, manpower planning, HRD, employee morale, collective bargaining, trade unions, workers participation in management and quality of work life. It also discusses organization and functions of HR departments, HRM issues in outsourcing, training methods, compensation issues, conflict causes and resolution, disciplinary processes and performance appraisal. The case study part discusses management development programs at Reliance Communications and issues with evaluating these programs.

Uploaded by

abiram00038
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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MBAC 2003

M.B.A. DEGREE EXAMINATION,


JANUARY 2022

Second Semester

General (Common Paper)

HUMAN RESOURCES MANAGEMENT

Time : Three hours Maximum : 100 marks

PART A — (5 × 6 = 30 marks)
Answer any FIVE of the following questions.

1. Define Human Resources Management.

2. What is Manpower Planning?

3. Define HRD.

4. Explain employees morale.

5. What is collective bargaining?

6. What are trade unions?

7. Explain the concepts of workers participation in


management.

8. Explain Quality of Work Life.


PART B — (5 × 10 = 50 marks)
Answer any FIVE of the following questions.

9. Explain the organisation and functions of the HR


and Personnel Department.

10. Discuss the HRM issues in the context of


outsourcing as a strategy.

11. Elaborate the different types of training and


development methods.

12. Explain the principal compensation issues and


management.

13. Discuss the causes of conflict and methods to


resolve conflict.

14. Evaluate the disciplinary process in an


organisation.

15. Describe the methods of performance appraisal.

16. Analyse the reasons for stress and suggest ways to


manage stress.

PART C — (1 × 20 = 20 marks)
Case Study (Compulsory questions)

17. The Reliance Communications was established in


2005. It had its plants in six areas in the country.
The company provided both in-company and
out-companies executive development

2 MBAC 2003
programmes. In Company programmes included
orientation programmes for apprentice Assistant
Executive Engineers. It had a staff college at
Bangalore. Programmes were conducted at staff
college for all types of personnel. In-company
programmes included quality management,
participative management, time management, etc.

The best faculty was drawn from Indian Institute


of Management, Universities, Professional Bodies
etc. Apart from the four permanent and internal
faculty. At present all the four permanent faculty
positions are vacant.

Evaluation of management development


programmes is done as a ritual rather than to
make it a part of development process. Evaluation
of in-company programme is done at staff college
with the objectives of knowing the participants
learning and to know how far the participants
have found the programme useful. The staff
college sends no formal feedback to the functional
heads of the departments and also to the corporate
personnel and administrative department. It
appears to be no formal system that provides the
feedback from the participants and out company
programmes to their respective functional heads.
3 MBAC 2003
There exists no evaluation model with
pre-training and post-training evaluation and no
efforts are made to develop evaluation techniques.

Questions :

(a) Find out the reasons for the unsatisfactory


conditions of evaluation of management
development programmes?

(b) How do you improve the conditions of


evaluation of management development
programme?

————————

4 MBAC 2003

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