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    Dynamic Currency Conversion en

    Uploaded by

    Lim Siew Ling

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Dynamic Currency Conversion en

    Uploaded by

    Lim Siew Ling
    9 views20 pages

    Original Title

    dynamic-currency-conversion-en

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    © © All Rights Reserved

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    9 views20 pages

    Dynamic Currency Conversion en

    Uploaded by

    Lim Siew Ling

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 20

    DYNAMIC CURRENCY

    CONVERSION (DCC)
    TRAINING
    Agenda
    Training Presentation

    01
    What is Dynamic Currency Conversion (DCC)?

    02
    How does DCC work?

    03
    DCC Advantages & Best Rate Guarantee

    04
    How to be successful with DCC

    Dynamic Currency Conversion (DCC) Training | © Worldline


    2 | 2021
    01
    What is Dynamic
    Currency Conversion
    DCC?
    What is Dynamic Currency Conversion (DCC)?
    Definition

    Dynamic Currency Conversion (DCC) is a service


    on your payment terminal, which allows your
    international customers to pay for their purchases in
    their own currency.

    By pushing the button, your customers can easily choose


    the transaction currency.

    € $ ¥ £

    Dynamic Currency Conversion (DCC) Training | © Worldline


    4 | 2021
    Dynamic Currency Conversion
    Look & Feel

    Dynamic Currency Conversion (DCC) Training | © Worldline


    5 | 2021
    Which cards offer DCC?

    Dynamic Currency Conversion (DCC) Training | © Worldline


    6 | 2021
    DCC
    List of accepted currencies

    AED United Arab Emirates Dirham EGP Egyptian Pound MXN Mexican Peso RUB Russian Rouble
    ARS Argentine Peso EUR Euro MYR Malaysian Ringgit SAR Saudi Riyal
    AUD Australian Dollar GBP Pound Sterling NOK Norwegian Krone SEK Swedish Krone
    AZN Azerbaijani Manat HKD Hong Kong Dollar NGN Nigerian Naira SGD Singapore Dollar
    BGN Bulgarian Lev HRK Croatian Kuna NZD New Zealand Dollar THB Thailand Baht
    BHD Bahrain Dinar HUF Hungarian Forint OMR Rial Omani TND Tunisian Dinar
    BRL Brazilian Real IDR Indonesian Rupiah PHP Philippine Peso TRY Turkish Lira
    CAD Canadian Dollar ILS Israeli New Shekel PKR Pakistan Rupee TWD New Taiwan Dollar
    CHF Swiss Franc INR Indian Rupee PLN Polish Zloty UAH Ukrainian Hryvnia
    CNY Chinese Yuan JPY Japanese Yen QAR Qatari Riyal USD US Dollar
    CZK Czech Koruna KRW South Korean Won RON Romanian New Leu VND Vietnamese Dong
    COP Columbian Peso KWD Kuwaiti Dinar RSD Serbian Dinar ZAR South African Rand
    DKK Danish Krone MAD Moroccan Dirham

    Dynamic Currency Conversion (DCC) Training | © Worldline


    7 | 2021
    02
    How does
    DCC work?
    How does DCC work?

    The terminal identifies the card type and card


    currency and automatically suggests making the
    payment with DCC.

    The terminal display shows:


    • Amount in local currency
    • Amount in cardholder’s currency
    • Exchange rate including mark-up
    • Mark-up % (conversion fee)

    Dynamic Currency Conversion (DCC) Training | © Worldline


    9 | 2021
    DCC Receipt
    Purchase
    VISA

    xxxxxxxx1234 5
    Expiry date 12.25

    Tm-Id: 12345678
    Act-Id: 5
    AID: A0000001010
    Trx. Ref. No: 123456
    Trx. Seq. No: 9876543
    Price in local currency EFT EUR: 163.19 Aut. Code: 123456
    EPF: F45GF578G894R8B467E
    Amount in the card currency Total Transaction Currency
    of your customer USD 198.92 EFT EUR: 163.19

    Total Transaction Currency


    Total amount in local currency Local currency EUR 163.19 USD 198.92

    Local currency EUR 163.19


    Exchange rate Exchange Rate USD 1.00: 0.820381 Exchange Rate USD 1.00: 0.820381

    3% markup included on the exchange rate


    Mark up in % 3% markup included on the exchange rate I accept that I have been offered a choice
    of currencies for payment and that this
    choice is final. I accept the conversion rate and the
    final amount in transaction currency.
    I accept that I have been offered a choice
    Declaration of consent of currencies for payment and that this Exchange rate provided by SIX
    choice is final. I accept the conversion rate and the
    final amount in transaction currency.

    Signature

    Dynamic Currency Conversion (DCC) Training | © Worldline


    10 | 2021
    Refunds and cancellations

    Refunds and Cancellations are always


    possible!

    Refunds:
    • Initiate “Refund” as usual, in the local currency
    • Then choose the same currency as the original
    transaction

    Cancellations:
    • Initiate “Cancellation” as usual
    • Initiate a new transaction

    Dynamic Currency Conversion (DCC) Training | © Worldline


    11 | 2021
    03
    DCC Advantages &
    Best Rate Guarantee
    DCC advantages
    What is better for your customers

    Dynamic Currency Conversion Local currency


    (DCC) by Worldline

    Best Rate Guarantee No Best Rate Guarantee


    We guarantee that the conversion rate is the best We only can offer the best rate guarantee when your
    on the day of purchase. customer chooses DCC.

    Expenses visible Expenses not visible


    Corporate travelers will see the expense - Your customer will need to wait for the credit card
    information available immediately. statement at the end of the month to know how much
    to expense.

    Transparency No transparency & additional costs


    Immediate display of the amount in the card Travelers pay a different amount than locals due to the
    currency on the terminal. resulting conversion in any case (whether with DCC or
    without). In contrast to the bank, however, these
    No additional costs additional costs can be communicated transparently
    Mark-up and exchange rate are included and thus enable every customer to make a choice.

    Dynamic Currency Conversion (DCC) Training | © Worldline


    13 | 2021
    DCC advantages
    What is better for your shop

    Dynamic Currency Conversion Local currency


    (DCC) by Worldline

    Higher customer satisfaction Your prices are an estimate


    Your customers know immediately how much Customers do not know what they paid until they get
    they pay. their credit card statement.

    Fewer complaints Pro-travellers


    In case of guarantee claims, we take over the Travelers with travel-credit cards will prefer to pay in
    communication. the local currency due to special agreements.

    Daily updated conversion rates Unknown conversion rate


    The terminal automatically updates the rate to The date, time and rate of the conversion rate is
    offer the most attractive rate. unknown at the point of sales.

    Dynamic Currency Conversion (DCC) Training | © Worldline


    14 | 2021
    Best Rate Guarantee
    The best option for your customers

    01 Customer checks exchange rate 03 Customer contacts us


    Following the purchase, your customer Your customer will find all details including
    checks whether the payment was made on the refund form at worldline.com/merchant-
    the same day and compares the exchange services/best-rate.
    rate from us with that of his card issuer.

    02 Customer fills out the form 04 Customer gets difference


    Your customer fills out the online form We refund the difference to your customer.
    and attaches the following documents:
    • Transaction receipt
    • Copy of the credit card bill or the You, as a merchant, are not
    account statement involved at any time into the
    claims solving!

    Dynamic Currency Conversion (DCC) Training | © Worldline


    15 | 2021
    04
    How to be successful
    with DCC
    Successful with the right questions

    Ask your customers proactively if they like to pay with DCC.


    Ask simple questions that they can answer ‘yes’ or ‘no’.

    “Would you like to “Would you like to


    pay in dollars?” pay in your own
    currency?”

    “Is it ok for you to pay


    in dollars?” “Would you like to pay
    using your card currency
    with best rate guaranteed
    exchange rate?”

    Dynamic Currency Conversion (DCC) Training | © Worldline


    17 | 2021
    Something else to help you
    To ensure that DCC works without any extra effort, we have created some advertising material.
    Your customers can see the advantages of DCC at a glance. It’s worth putting them out!

    Pocketcard Sticker

    Counter display and much more

    You can order the advertising material free of charge here:

    worldline.com/merchant-services/dcc-webshop

    Dynamic Currency Conversion (DCC) Training | © Worldline


    18 | 2021
    DCC, 3 important things to know

    Actively inform your customers about DCC.

    Your customers must always be free to


    choose whether to use DCC or not.*

    No additional costs.
    Mark up and exchange rate are included.

    *Card Schemes (Visa/Mastercard) reserve the right to withdraw a merchant's authorization to offer
    DCC on transactions.

    Dynamic Currency Conversion (DCC) Training | © Worldline


    19 | 2021
    Thank you
    for your attention!

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