Hyderabad, INDIA To develop a rewarding career in the field of Infrastructure Mobile no: +918801445950 industry laying emphasis on advanced Software Engineering [email protected] techniques and designs involved in all phases of Engineering work with my full efficiency and integrity in long term association www.linkedin.com/in/mohammed-niyamath- with a reputed organization. Extremely confident, assertive and 19600b13b organized individual who can confident, assertive and organized individual who can prioritize workloads and has 7+ years of experience in Hyderabad, India. Core Competencies Languages Known DBMS, MYSQL English Installation and troubleshooting of complex Hardware and Hindi Software. Telugu Back up files and restoring. Urdu Installation and Configuration of Windows Operating Systems (XP/VISTA/7). Other Information: MS OFFICE (Word, Excel & PowerPoint), Microsoft Projects. Date of birth: Oct,1990 Passport no: Educational Credential Nationality: Indian Bachelor of Engineering in Computer Science Engineering (B. Summary and Area of Expertise: Tech) from JNTUH University on 2013, Hyderabad, India. 7.5 years of experience in Providing Technical Support and AWS, B2B Business Scope. Support on instances, roles, console and Keys in AWS. Profile EC-2 instances, general instance, scalability, auto scaling. Experience in AWS Analyze, evaluate, follow up and document Experience in supporting on instances, roles, console and feedback from customers and take necessary Keys in AWS. Corrective and Preventive Actions (CAPA) EC-2 instances, general instance, scalability, auto scaling. including training to internal team or process Volumes like EBS and instance volumes. improvement suggestions to SD team or other Be a navigator and guide users till issue resolution in application teams. situations where remote access is not possible. Access provisioning for end users with help of multiple Ensuring tickets are received, verified, tools such as Active Directory, O365 evaluated, logged, prioritized, troubleshoot, Attending meeting with clients and dealing issues in AWS. resolve/escalate Experience in Technical Support Engineer Generate daily, weekly, monthly productivity Provide primary technical assistance for end users reports and publish them and provide from a B2B business scope. feedback wherever required. Additional responsibilities include handling shifts, Experience on working on VPN tools (Cisco, continuous efforts towards innovation, ideation, Zscaler) automation, process improvements etc. to reduce the Be a navigator and guide users till issue efforts and to improve efficiency. resolution in situations where remote access is Additional responsibilities include handling shifts, not possible. continuous efforts towards innovation, ideation, Expertise on Active Directory automation, process improvements etc. to reduce AD accounts Creation/Delete/Updating of the efforts and to improve efficiency User account/service account/generic. Read gathered information about business operationsand sales, performing analysis Performed regular maintenance on the servers to ensure issues were resolved quickly. Experience:
Desktop Engineer June 2019 to date
Dr Reddy’s laboratory, Hyderabad, India. Major Responsibilities Managing & coordinating supervisors and Subcontractors. Provide primary technical assistance for end users from a B2B business scope Currently supporting as AWS engineer also. Supporting on instances, roles, console and Keys in AWS Be a navigator and guide users till issue resolution in situations where remote access is not possible Access provisioning for end users with help of multiple tools such as Active Directory, O365 Ensuring tickets are received, verified, evaluated, logged, prioritized, troubleshoot, resolve/escalate Co-Ordinate with Technical & Application teams to ensure the resolution of tickets and capture the potential steps to be performed at first level. Analyze, evaluate, follow up and document feedback from customers and take necessary Corrective and Preventive Actions (CAPA) including training to internal team or process improvement suggestions to SD team or other application Generate daily, weekly, monthly productivity reports and publish them and provide feedback wherever required. Handover of shift left activities to next shift supervisor to ensure smooth functioning of daily deliverables Additional responsibilities include handling shifts, continuous efforts towards innovation, ideation, automation, process improvements etc. to reduce the efforts and to improve efficiency Ensure resource availability and allocation ADMIN SUPPORT ENGINEER - 09/2016 to 5/2019 Mehraj Engineering Works. Hyderabad, India. Major Responsibilities Supervising & monitoring the site as per approved shop drawing & approved method of installation. Co-Ordinate with user and explain the business details. Providing Customers with quotations, RFQ, RFI and take orders as per the deal. Preparation of shop drawings while Taking orders and make sure to deliver all on time. Preparing the BOQ as per the Given Quotations and Preparing invoice for the Purchase order Received. Evaluate and assure material requisitions, work plans, and full utilization of schedules Good knowledge in Submitting data sheet and Attending client meetings. Responsible for all activities in customers buying and selling. Desk Support Engineer- 12/2014 to 10/2016 24/7.inc. Hyderabad, India. Major Responsibilities Support on instances, roles, console and Keys in AWS. EC-2 instances, general instance, scalability, auto scaling. Handling calls and resolving customers issue on call Preparing bills to clients for payment & Responsible for payment/collections. Providing Support to US/CANADA customers to resolve their issue. Had a good experience with AT&TS(U-verse) and got a very good rating based upon my work. Technically supported the customers on Internet, TV and Phone services. Internet not working/routers issue/slowness. Develop and motivate the team, trained the new hired associates and ensure that they quickly settle down in production area adapting existing space. Creation/Deletion/Updating of User account/service account/generic accounts in AD. Declaration I hereby declare that the information furnished above is true to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned.