12 Series

Ice and Water Dispensers

Order parts online
www.follettice.com
Installation, Operation and Service Manual

12CI400A-LI 12CI400A-SI countertop, ice-only

countertop, ice-only dispenser with SensorSAFE™
dispenser infrared dispensing

12CI400A-L 12CI400A-S 12HI400A-S

countertop dispenser countertop dispenser with wall mount dispenser
SensorSAFE infrared dispensing (available with or without
(shown with legs accessory) drain pan)

Following installation, please forward this manual

to the appropriate operations person.

801 Church Lane • Easton, PA 18040, USA

Toll free (877) 612-5086 • +1 (610) 252-7301
1 www.follettice.com 12CI400A • 208595R21
12HI400A
Contents
Welcome to Follett. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing countertop dispensers without legs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing countertop dispensers with legs accessory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installing wall mount dispensers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing wall mount dispensers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
User information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
How the dispenser works. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Cleaning/descaling and sanitizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Weekly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Monthly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Semi-Annually (more often if conditions dictate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Important preliminary information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
The icemaking process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Wiring diagram – models with lever dispensing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Wiring diagram – models with SensorSAFE infrared dispensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ice machine operational and diagnostic sequences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Normal operation – Stage 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Refrigeration pressure data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Refrigeration system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Dispenser troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Troubleshooting the dispenser – models with lever dispensing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Troubleshooting the dispenser – models with SensorSAFE infrared dispensing . . . . . . . . . . . . . . . . . . . . . . . . 26
Ice machine troubleshooting chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Ice machine troubleshooting chart. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Disassembly and replacement instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Panel removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Thermostat and ice transport tube replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Replacement parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Dispenser exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Wheelmotor and drive system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dispense chute and splash panel (models with lever dispensing) —
Serial Number D61292 and above . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Dispense chute and splash panel (models with SensorSAFE infrared dispensing) —
Serial Number D61292 and above . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Dispense chute and splash panel (models with lever dispensing) —
Serial Numbers below D61292. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Dispense chute and splash panel (models with SensorSAFE infrared dispensing —
Serial Numbers below D61292. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ice machine components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Ice machine cleaner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Ice machine components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Electrical components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Evaporator replacement parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Water treatment accessories for Symphony ice and water dispensers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

2 12CI400A • 12HI400A
Welcome to Follett
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and
outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask
that you take a moment to review the installation portion of this manual before beginning to install the unit.
Our installation instructions are designed to help you achieve a trouble-free installation. Should you have any
questions or require technical help at any point, please call our technical service group at (877) 612-5086 or
(610) 252-7301.

Note: To expedite assistance, all correspondence or communication MUST include the model number, serial
number and complete and detailed explanation of the problem.

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage. If
damage is found, notify the shipper immediately and contact Follett Corporation so that we can help in the filing
of a claim, if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide
information about the type and capacity of Follett ice dispensing equipment. Following is an explanation of the
different model numbers.

12CI400A-LI
I = ice-only; no water

Dispense actuation, L = lever, S = SensorSAFE

Condenser type, A = air-cooled

Ice machine capacity in lbs per day

Ice machine location, I = integral

Dispenser configuration, C = countertop, H = wall mount

Approximate storage capacity in lbs

CAUTION!

§§ Do not tilt any unit further than 30° off vertical during uncrating or installation.
§§ Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all
times. If access to this area is required, power to unit must be disconnected first.
§§ Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard
capacity #00130299, high capacity #00978957, carbonless high capacity #01050442).
§§ Prior to operation clean and sanitize the dispenser in accordance with instructions found in this manual.
§§ Ice is slippery. Be sure counters and floors around dispenser are clean, dry and free of ice.
§§ Do not block right side air intake or top air exhaust.

12CI400A • 12HI400A 3
Specifications
22.625"
(575 mm)

air exhaust

32"
(826 mm)

3/4" FPT drain

3/8" FPT
air water inlet
intake

16" 4" (102 mm) 18"

(407 mm) (458 mm) power cord
23.5"
(597 mm)
Front View Side View Rear View

Electrical
§§ 115 V, 60 Hz, 1 phase, 13.0A
§§ Connect to a dedicated 20A circuit, fuse or breaker.

Ambient
Air temp 100 F/38 C Max. 50 F/10 C Min. (Best performance below 27 C/80 F)
Water temp 90 F/32 C Max. 40 F/4 C Min. (Best performance below 21 C/70 F)
Water pressure 70 P.S.I./5Bar Max. 10 P.S.I./0.7 Bar Min.

Plumbing
12CI400A 12HI400A
Dispenser drain 3/4" FPT 3/4" FPT
Water inlet 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 10 ft. (3m) of dispenser. Drain to be hard-piped and insulated. Maintain
at least 1/4" per foot (20mm per 1m) run of slope.

Ventilation clearances
§§ 6" (153mm) on right side of dispenser, 6" (153mm) at top for ventilation and 12" (305mm) at top recommended
for service.
Note: Do not block right side air intake or top air exhaust.

Dry weight
§§ 175 lbs. (79.4kg)

4 12CI400A • 12HI400A
Installation
Before you begin
§§ All dispensers must be installed level in both directions to ensure proper operation.
§§ Service and ventilation clearances: 6" (153 mm) on right side of dispenser, 6" (153 mm) at top for ventilation
and 12" (305 mm) at top recommended for service.
§§ Countertop units installed without legs provide the option of taking utilities out bottom or back of dispenser
(on wall mount units and countertop units with legs, utilities exit from back). See counter cutout drawings for
bottom exiting utilities on units with and without drain pans. For installations where utilities exit through back of
dispenser, refer to back view drawings.
§§ Wall mount models without drain pan are designed for use above sinks.
§§ Counter depth must allow front of sink to be a minimum of 23.5 (597 mm) from wall.

Installing countertop dispensers without legs

1. Position dispenser in desired
location, mark dispenser outline
on counter and remove dispenser.
2. Regardless of whether utilities will Fig. 1 – Counter information
exist through back or bottom of
16"
dispenser, drill four (4) 7/16" holes (407mm)
in counter to anchor dispenser to 14.4" 0.8"
counter (Fig. 1). (366mm) (21mm)
3. For utilities exiting through 12" 1.5"
0.437" (12 mm) (305mm) (39mm)
bottom only: 2" (51mm)
diameter 1" (26mm)
(a) Make cut out as shown in
Fig. 1.
cutout for
(b) Move plug from drain T to connections
12"
back of unit (Fig. 2). through bottom (305mm)
4. For all units: Apply a thick 15.9"
(404mm)
bead approximately 1/4" (6 mm)
diameter of NSF listed silicone 18"
sealant (Dow Corning RTV-732* (458mm)
or equivalent) 1/4" (6 mm) inside
marked outline of dispenser.
5. Carefully lower dispenser on
counter in proper position and
secure to counter with four (4)
3/8"-16NC bolts.
6. Smooth excess sealant around 4"
outside of dispenser. (102mm)

* Dow Corning is a register trademark of Dow Corning Corporation in the United States and other countries

12CI400A • 12HI400A 5
Fig. 2 – Bottom exiting utilities Fig. 3 – Rear exiting utilities
(countertop units) (countertop units)
Move pipe plug
to back of unit

3/4" FPT drain

16" (407 mm)

11.7" (298 mm)

3/8" OD push-in Remove poly tubing and

water inlet fitting for water inlet 8.1"
(206 mm)

.9" (23 mm)

1.5" 3/8" FPT water inlet

(39 mm) 3/4" FPT drain

Installing countertop dispensers with legs power cord

accessory
Fig. 4 – bottom panel assembly

Do NOT tilt unit farther than 30˚ off

! vertical plane.
Countertop dispensers that sit on
legs (not bolted to counter) can be
inadvertently moved. Care should be
taken when operating and cleaning to
avoid accidents.

1. Carefully tip dispenser back to expose

underside and block up in place.
2. Screw legs (shipped taped to drain pan of
dispenser) into dispenser bottom, taking
care to seat legs securely against underside
of dispenser. bottom
3. Attach bottom panel and hardware to bottom panel
of dispenser with supplied screws (Fig. 4).
4. Position unit in desired location and adjust screw
bullets on legs to level in both directions. leg
5. Make final connections.

6 12CI400A • 12HI400A
Installing wall mount dispensers
Notes:
§§ No drain pan is provided since the dispenser is intended to be installed above a sink. (Contact Follett if a drain
pan is desired.)
§§ SensorSAFE infrared dispensing is standard. (Contact Follett if lever actuation is desired. A deeper cabinet will
be needed.)
1. Recommended minimum counter depth and mounting height shown on Fig. 7 ensures that ice will drop
into sink.
2. See Fig. 6 for model dimensions. The dimensions include the 0.5" (13 mm) mounting bracket supplied
with the unit.
3. Cut utility hole in wall as shown (Fig. 10).
4. Mount support bracket to wall using fasteners of sufficient strength (fasteners not included, see Fig. 6).
5. Rough in water and drain lines (Fig. 10).
6. Lift dispenser onto support bracket, positioning unit so that hook on back of dispenser is captured by
support bracket angle (Fig. 7).
7. Install two (2) supplied 3/8"-16NC screws through bottom of support bracket into bottom of dispenser
(Fig. 5). Slotted holes in support bracket allow you to adjust and level the dispenser. Ensure that the top
of dispenser is level or tilted slightly back toward the wall.
8. Make final connections.
9. Attach bottom panel and hardware to bottom of dispenser (Fig. 8).

Fig. 5 – Wall mount bracket and fastener requirements

!
WALL PREPARATION: Wall and fasteners must be of sufficient strength to carry weight of unit
(185 lbs (83.9 kg)). Hardware for this is not included.

wall mounting bracket

screw

support bracket

12CI400A • 12HI400A 7
Installing wall mount dispensers

Fig. 6 – Wall mounting dimensions

outline of
dispenser

!
13" Caution: Do NOT rest dispenser weight on
(331mm) bottom of support bracket.
6.5" 8"
(166mm) (204mm)

.437

14"
(356mm)

7"
(178mm)

3"
1.4" (36mm) (77mm)

10"
(254 mm) 3"
(77mm)
16" Fig. 7 – Wall mount side view
(407mm)

bottom of dispenser 22.625"

(57.5 cm)

32"
(82.6 cm)

SUPPORT
BRACKET

18.5" (47.0 cm)

18" (45.7 cm)
19.375" (49.3 cm) max
minimum distance to 23.5" (59.5 cm)
sink front

8 12CI400A • 12HI400A
Fig. 8 – Wall mount unit bottom panel assembly Fig. 9 – Wall mount bottom view

nut

support bracket
bottom panel 3/4" FPT drain
3/8" OD push-in
screw water inlet

Fig. 10 – Front view of wall mount bracket, utility location

3/8" copper water and

3/4" copper
water tube support bracket drain tubing
drain tube

outline of dispenser

wall
1.25" (32 mm) MAX
0.88" (23 mm) MIN
3" (77 mm)

3" 3.5"
(77 mm) (89 mm)
bottom of 3"
10" 3" dispenser (77 mm)
(254 mm) (77 mm) MIN.
16"
(407 mm)
utility cutout locate tubing
in wall within dimension shown

Side view of utilities exiting wall

12CI400A • 12HI400A 9
User information
How the dispenser works
Follett’s 12 series automatic-load ice and water dispensers are equipped with Follett’s 400 lb (181kg)/day ice
machine. In the continuous icemaking process, water freezes to the inside wall of the evaporator. A rotating
stainless steel auger carries the ice to the top of the evaporator where it is compressed and extruded through
an outlet port. The ice is then pushed through a tube to the storage hopper. When the hopper is full, a bin
thermostat opens and shuts the ice machine off. When the dispense mechanism is activated, a dispense motor
is turned on, causing the wheel to turn. This moves ice to the dispense chute where it drops by gravity into the
container held below the chute.

How SensorSAFE infrared dispensing works

Follett’s SensorSAFE infrared dispensing maximizes sanitation and minimizes the possibility of cross-
contamination by eliminating physical contact between the cup or container and dispenser. Sensors in the
panel use reflected infrared light to detect the presence of the container and send a signal to a control board
which then activates the appropriate components for ice or water dispensing.
The SensorSAFE infrared dispensing package includes a cleaning switch under the left side of the front cover
which temporarily shuts off dispensing to allow cleaning of the panel and lenses. If the switch is not turned
back on after cleaning, the dispenser automatically resets after two minutes for normal operation.
SensorSAFE infrared dispensing also includes a time limit safety feature which automatically stops ice
dispensing after one minute of continuous dispensing. Dispensing can be resumed by moving the container
away from the dispenser and returning it to the activation zone.

10 12CI400A • 12HI400A
Cleaning/descaling and sanitizing
Periodic cleaning/descaling and sanitizing of Follett’s ice and water dispenser and ice machine system
is required to ensure peak performance and delivery of clean, sanitary ice. The recommended cleaning
procedures that follow should be performed at least as frequently as recommended and more often if
environmental conditions dictate.
Cleaning of the condenser can usually be performed by facility personnel. Cleaning/descaling and sanitizing of
the ice machine system should be performed by your facility’s trained maintenance staff or a Follett authorized
service agent. Regardless of who performs the cleaning, it is the operator’s responsibility to see that this
cleaning is performed according to the schedule below. Service problems resulting from lack of preventive
maintenance will not be covered under the Follett warranty.

Recommended cleaning/descaling and sanitizing intervals*

Symphony Frequency
Drain Line weekly
Drain Pan/Drip Pan weekly
Exterior as needed
Condenser monthly (air-cooled only)
Dispenser and Components semi-annually
Ice Machine semi-annually
Transport Tube semi-annually
Ice Storage Area/Bin semi-annually
* Ice machine and dispenser must be cleaned and sanitized prior to start-up.

Weekly
CAUTION!
§§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Dispenser drain pan and drain line

1. Pour 1 gal. (3.8 L) of hot tap water into drain pan to flush drains.
Splash panel front, SensorSAFE infrared dispensing
1. Deactivate dispensing by pressing and releasing clean switch located on left side of unit under top front
cover.
2. Clean lens and splash panel front using a soft cloth and mild, non-abrasive, non-chlorine based
cleaner.
3. Reactivate dispensing by pressing and releasing clean switch again.

Monthly
CAUTION!
§§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Condenser (air-cooled ice machine only)

1. Use a vacuum cleaner or stiff brush to carefully clean condenser coils of lint and debris to ensure
optimal performance.

12CI400A • 12HI400A 11
Semi-Annually (more often if conditions dictate)
§§ A cleaning/descaling and sanitizing procedure should always include both the ice machine and dispenser; ice
machine should be cleaned and sanitized first, followed by the dispenser.
§§ Icemaking system can be cleaned/descaled in place.
To ensure that your ice machine and dispenser are cleaned/descaled and sanitized properly, proceed as
follows:
1. Clean/descale the ice machine
2. Sanitize the ice machine
3. Clean/descale the dispenser
4. Sanitize the dispenser

CAUTION!
§§ Wear rubber gloves and safety goggles (or face shield) when handling cleaner or sanitizer mixtures.
§§ Use only Follett approved cleaners.
§§ It is a violation of Federal law to use Solution A or Solution B in a manner inconsistent with their labeling.
§§ Do not use solvents, abrasive cleaners, metal scrapers or sharp objects to clean any part of the dispenser.

Solution A: Following manufacturer’s instructions, mix cleaning solution of 1 gal. (3.8L) 120 F (49 C) water
and 7 oz. (198 g) (one 7 oz. packet) of Follett SafeCLEAN™ ice machine cleaner/descaler
(P/N 00132001).
Solution B: Following manufacturer’s instructions, mix a sanitizing solution of 1 gal. (3.8 L) 120 F (49 C)
water and 1.6 oz. (48 ml) Nu-Calgon IMS-II Sanitizer (P/N 00979674).
Clean/descale ice machine
1. If ice machine was running recently, ensure that the evaporator is completely free of ice before
proceeding.
2. Disconnect power to ice machine.
3. Remove any ice machine panels required to gain access to water reservoir and electrical control box.
4. Turn compressor switch on electrical box of ice machine to OFF position.
5. Remove water reservoir cover and close water supply valve (or block up reservoir float).
6. Drain water from reservoir by releasing evaporator drain tube from float reservoir bracket, removing
plug from drain tube and releasing (unclamping) pinch clamp (if equipped).
7. Plug drain hose, replace drain line in reservoir bracket and pour part of Solution A into reservoir, filling
it almost to overflowing.
8. Remove stainless steel ice compression nozzle and drain lines and submerge in a cup of Solution A
while cleaning/descaling rest of system. (Flake ice machines have no ice compression nozzle and
drain lines.)
CAUTION: To avoid potential pitting, do not soak parts in Solution A for more than 45 minutes.
9. Restore power to ice machine (gearmotor will run; compressor and fan will not).
10. Inspect evaporator drain pan and drain line and remove any accumulated scale build up.
11. After 15 minutes, turn power OFF; drain solution from reservoir and evaporator.
12. Fill reservoir almost to overflowing with clean water to rinse. Drain. Repeat two more times.
13. Rinse ice compression nozzle and drain lines in clean water.
Sanitize ice machine
14. Submerge ice compression nozzle and drain lines in a cup of Solution B while following steps 15-21.
15. Connect ice transport tube directly onto evaporator outlet port without ice compression nozzle.
16. Fill reservoir almost to overflowing with Solution B.
17. Restore power to ice machine (gearmotor will run; compressor and fan will not).
18. After 10 minutes, turn compressor switch to ON position.
19. As unit starts to make ice, continue to pour Solution B into reservoir, maintaining level just below
reservoir overflow.

12 12CI400A • 12HI400A
 20. Continue to make ice with Solution B for 20 minutes.
21. Turn power to ice machine OFF.
22. Disconnect ice transport tube from evaporator outlet port. Rinse ice compression nozzle and drain
lines in clean water and reinstall on evaporator outlet. Reconnect ice transport tube to ice compression
nozzle.
23. Drain any remaining Solution B from evaporator.
24. Fill reservoir almost to overflowing with 120 F (49 C) clean water to rinse. Drain. Repeat two more
times. Re-clamp pinch clamp, replace drain plug, and re-secure drain tube ensuring that end of drain
tube is above water level in reservoir.
25. Open water supply valve (or unblock float) and replace reservoir cover; restore power to ice machine
and ensure compressor switch is in ON position. Make ice for at least 15 minutes to flush any remaining
Solution B from system (RIDE® ice machines with long ice transport hoses may take longer to flush
out). Discard this ice and all ice made during sanitizing.
Clean/descale dispenser
26. Remove and discard all ice from storage hopper.
27. Ensure power is disconnected. Remove ice storage hopper cover.
28. Remove center thumbscrew, locking plate, two wingnuts and backing plate from front of storage hopper
(see Page 29).
29. Remove threaded rod, agitator, baffle, and wheel in this sequence (see Page 29).
30. Remove and disassemble (if applicable) dispense chutes.
31. Thoroughly wipe hopper lid, dispense wheel, baffle, inside of storage area and dispense chutes with
cloth soaked in Solution A.
Note: To avoid possible damage to dispense motor assembly, use only a damp cloth to clean storage hopper.
Do not allow water to run through the center hole in the bottom of hopper.
32. Remove grille and wash with Solution A. Rinse thoroughly with clean water.
33. Rinse all above items with damp cloth wrung out in clear water.
Sanitize dispenser
34. Wipe all above items with damp cloth wrung out in Solution B to sanitize. Do not rinse.
35. Reinstall all parts and replace any panels removed prior to cleaning.
36. Pour 1 gal. (3.8 L) of hot tap water into drain pan to flush drains.
37. Turn ice machine ON and begin to make ice (ice machine should start immediately with power and bin
signal supplied).
38. After approximately 30 minutes, test dispenser for proper dispensing.

12CI400A • 12HI400A 13
Service
Important preliminary information
Follett’s ice machine consists of four distinct functional systems.
§§ Refrigeration system
§§ Water system
§§ Harvesting system
§§ Electrical control system
These four systems work together to accomplish the production and harvesting of ice. A problem in any one of
these system areas will result in improper operation of the entire ice production cycle. When troubleshooting the
ice machine, it is important to analyze the entire system operation to determine which system is not functioning
properly, then pinpoint the component within that system that is malfunctioning. Determine what corrective
action must be taken before making any adjustments or replacing any components.
Note: When performing electrical service, always use a meter to determine whether or not components being
serviced are energized.

The icemaking process

The Follett ice machine uses a stainless steel jacketed evaporator and operates on a continuous freezing cycle.
Water is supplied to the evaporator from the water reservoir where the water level is controlled by a float valve.
This valve also shuts off the water supply when the ice machine is not running.
When the ice machine is running, a layer of ice forms on the interior surface of the evaporator. This ice is
continuously removed by a slowly rotating (12 RPM) auger. The auger carries the ice upward into the cavity
formed by the top bearing housing and the compression loop, where it is compressed to remove excess water.
When the ice reaches the desired hardness it rotates within the cavity and is forced through a discharge port
and compression nozzle and into the ice transport tube. The discharge tube and compression nozzle are
slightly restricted to further compress the ice and produce the desired high quality. As the formation of ice
continues, ice in the transport tube is pushed through the tube to the storage compartment in the ice dispenser
or ice storage bin.
A solid state control board located in the electrical box of the ice machine controls the normal operation of
the ice machine and monitors gearmotor torque on an ongoing basis. This control board will shut down the
ice machine should an over-torque condition occur. It is very important that you familiarize yourself with the
operational sequences detailed in this manual before attempting to service the ice machine.
Access to electrical box and control board
The 12 series electrical box has been designed to slide out for easy access to the control board and more
convenient troubleshooting.
1. Remove top and front panels of dispenser (for panel removal instructions see page 31).
2. Remove electrical box cover.
electrical box
3. Pull electrical box toward front of unit.

electrical box
cover

14 12CI400A • 12HI400A
 How the unit works — models with lever dispensing
The dispense wheel motor is energized through the power, dispense and cover interlock switches. The bin signal circuit is completed through the normally
closed contacts of the bin thermostat and the bin signal switch. When ice builds up around the bin thermostat, the contacts opens, cutting the bin signal
circuit.
12 Series with Lever
GRN IN
GRN TO ELEC. BOX WATER SENSOR
MAIN FRAME POWER SWITCH
115 VAC x

12CI400A • 12HI400A
60 HZ x TERMINAL BLOCK

GREEN #27
POWER
GREEN GREEN #12
BLACK EARTH RESET
5 1 BLACK #10
BLACK #13 L1
WHITE L1 I.D.
6 2 LABEL WATER
WHITE #11 SENSOR
7 3 L2
DR
L2
WHITE #26 8 4 C
L2 20M
BLACK #24
L2 60M
BLACK #25 2ND
L2 SOFTWARE
I.D. WTR
4 1 COMP. B-T
RED #46
HIGH PRESSURE FAN B-E

RED
#21
SAFETY SWITCH DRIVE
WHEEL

BLACK
#41
BLACK
#33
COMP.
SWITCH

MOTOR
COMM.

VAC
LINE
VAC
24

BLACK
#28
BLACK #31
COMPRESSOR
M OVER-LOAD
4 1
(INTERNAL)

BLACK #29
WHITE #17

BLACK #14
WHITE #15

WHITE #16
BLACK #20

WHITE #34 WHITE BLACK COMPONENTS

S
RED #20
RED #20

FAN
Wiring diagram – models with lever dispensing

#32 #30 4 1 C MOUNTED ON

MAIN FRAME
WATER BLACK #18 BLACK #19
COMPONENTS SOLENOID
MOUNTED ON COMPONENTS MOUNTED
MAIN FRAME ON SPLASH PANEL BLACK #22
BIN LEVEL THERMOSTAT COMPRESSOR SWITCH
BLUE SWITCH (OPEN COMP. ON,
#42
WHITE

BLACK

NOTE CLOSED COMP. OFF)

START
1. COMPRESSOR START RELAY IS GRAVITY SENSITIVE. 1 M 2
SEE LABLE FOR PROPER ORIENTATION S START GEAR MOTOR
2. HIGH PRESSURE SAFETY SWITCH: UP
RELAY
OPEN: 425psi CLOSES: 297psi (AUTORESET) 4 2 START
BLACK
CAPACITOR

3 YELLOW RUN

RUN
T.O.L.
COMP. START

R
#42

S L
ORANGE #23
BLACK

COMPRESSOR

COMP. START RELAY

801 Church Lane
Easton, PA 18040 USA
For service call:
Toll free (877) 612-5086 or
+1 (610) 252-7301
On the web: www.follettice.com 208581R04

15
16
How the unit works — models with SensorSAFE infrared dispensing
Models with SensorSAFE infrared dispensing provide “touchless” ice and water dispensing. When a container is placed within the actuation zone below the ice or water
chute, an invisible, randomly-generated infrared signal is emitted, reflected off the container and detected by the sensor. The sensor then sends a signal to the control board
to activate the appropriate components to dispense ice or water. LEDs on the board indicate when the board is receiving a signal from the sensors. A safety, shut-off feature
automatically shuts off dispensing after one minute of continuous activation. Dispensing can be restarted by moving the container away and then returning it to the actuation
zone. Dispensing can be temporarily suspended by depressing and releasing the clean switch, located under the left side of the top front cover. Depressing and releasing the
button a second time will return the dispenser to normal operating state. If the clean switch is not depressed a second time, the dispenser will automatically resume normal
dispense operation (CLN LED goes out) after two minutes. An LED on the control board will light to indicate that the dispensing has been suspended by activation of the clean
switch.
12 The bin signal
Series with is completed through the normally closed contacts of the bin thermostat and the bin signal switch. When ice builds up around the bin thermostat,
circuitSensorSAFE
the contacts open, cutting the bin signal. 801 Church Lane
Easton, PA 18040 USA
For service call:
Toll free (877) 612-5086 or
GRN IN
GRN TO ELEC. BOX WATER SENSOR +1 (610) 252-7301
115 VAC MAIN FRAME POWER SWITCH On the web: www.follettice.com
60 HZ x x
TERMINAL BLOCK
GREEN #45
GREEN #27
POWER
GREEN GREEN #12
BLACK BLACK #10 EARTH RESET
5 1 L1
BLACK #13
WHITE L1 I.D.
6 2 LABEL WATER
WHITE #11 SENSOR
7 3 L2
WHITE #26 DR
L2
8 4 C
L2 20M
WHITE #44
L2 60M
BLACK #43 2ND
L2 SOFTWARE
I.D. WTR
COMP. B-T
RED #46
FAN B-E
L1 HIGH PRESSURE

RED
#21
SAFETY SWITCH DRIVE
GND
ICE
COMP.
SWITCH

COMM.

VAC
LINE
VAC

PWR
24

COMPRESSOR
WTR OVER-LOAD

NEUTRAL
(INTERNAL)

WHITE #17

BLACK #14
WHITE #15

WHITE #16
BLACK #20
CLN COMPONENTS
RED #20
RED #20

WTR SOL WM MOUNTED ON FAN

C
MAIN FRAME
BLACK #18 BLACK #19

#40
#40

YELLOW
YELLOW
BIN SIGNAL SWITCH
COMPRESSOR SWITCH
1 4 BLACK #22

BLACK #24

BLACK #25
(OPEN COMP. ON,
CLEAN SWITCH CLOSED COMP. OFF)

#42
BLACK

START
1 M 2 BIN LEVEL THERMOSTAT
S
Wiring diagram – models with SensorSAFE infrared dispensing

UP BLUE

#36
WHITE

BLACK
WATER ICE START GEAR MOTOR
S SENSOR SENSOR RELAY
CAPACITOR

RUN
4 2 START
COMP. START

BLACK

BLACK #35
R
#42

S L

ORANGE #23
BLACK

3 RUN
COMPONENTS T.O.L.

#37
YELLOW

WHITE
MOUNTED ON COMPRESSOR
WATER
SPLASH PANEL MOUNTED ON MAIN FRAME
SOLENOID
COMP. START RELAY
BLACK #33 NOTE
1. COMPRESSOR START RELAY IS GRAVITY SENSITIVE.
1 4
BLACK #41 SEE LABEL FOR PROPER ORIENTATION
2. HIGH PRESSURE SAFETY SWITCH:
OPEN: 425psi CLOSES: 297psi (AUTORESET)

WHITE #34
M
COMPONENTS
WHEELMOTOR MOUNTED ON
MAIN FRAME

12CI400A • 12HI400A
208580R05
Ice machine operational and diagnostic sequences
The wiring diagrams that follow illustrate the circuitry of Follett ice machines used with 12 series ice dispensers.
Both normal operation (stages 1 - 6) and non-normal diagnostic sequences showing torque-out (stages 7 - 10)
for use in troubleshooting are shown.
Circuitry notes
§§ Compressor switch should read open in ON position.
§§ Compressor start relay is position sensitive. See label on start relay for proper orientation.
§§ Bin signal is 115 V, 60 Hz.
§§ Flashing water LED at any time indicates that water signal to board has been lost for more than one second.
§§ Ten-second delay: There is a 10 second delay in reaction to loss of water (WTR) or bin (B-E) signals. If signals
are not lost for more than 10 seconds, no reaction will occur.

Normal operation – Stage 1

Power is supplied to L1 of the control board. The ice level control in the dispenser is closed and calling for ice,
supplying signal voltage to the control board. The control board will now go through the start-up sequence.
Less than 30 seconds will elapse as the water sensor located in the float reservoir checks for water in the
reservoir. The bin empty LED (B-E) and power LED (PWR) will be on.

INPUT
POWER
WATER
GRD SENSOR PWR
G
RESET
GRD
B
L1 DR
WHITE L1 C
W
L2
20M
L2 CONTROL
FAN
L2 BOARD 60M
BLACK BLACK WHITE
M L2 2ND
L2
WTR
COMMON
LINE VAC

COMPRESSOR RED B-T

COMPRESSOR
BLACK BLACK
24V

FAN B-E
R M 1 RED
DRIVE
C ORANGE
T.O.L. S S L BLACK
BLACK

RED BLACK BLACK

WHITE

BLACK
WHITE

RED
HIGH PRESSURE
SAFETY SWITCH COMPRESSOR
SWITCH

START GEAR MOTOR

WHITE
BLUE

RELAY
4 2 START
BLACK
WHITE 3
RED
YELLOW RUN T.O.L. BIN SIGNAL
FROM DISPENSER
BIN T-STAT
JUNCTION BOX
(MCD400A/WVS series –
blk wire is on 24V)

12CI400A • 12HI400A 17
Normal operation – Stage 2
The water sensor verifies water in the float reservoir. The water OK LED (WTR) comes on. At the same time,
the gearmotor, compressor and condenser fan motor come on, lighting the drive LED (DR) and compressor
LED (C). The high initial current draw of the compressor run winding closes the contacts of the current relay
energizing the start winding through the run capacitor. The gearmotor is also started through a current style
relay (or start capacitor) that is pulled in by the initial high current draw of the run winding. The PWR, B-E and
WTR LED remain on.
INPUT
POWER
WATER
GRD SENSOR PWR
G
RESET
GRD
B
L1 DR
WHITE L1 C
W
L2
20M
L2 CONTROL
FAN
L2 BOARD 60M
BLACK BLACK WHITE
M L2 2ND
L2
WTR

COMMON
LINE VAC
COMPRESSOR RED B-T
COMPRESSOR
BLACK BLACK

24V
FAN B-E
R M 1 RED
DRIVE
C ORANGE
T.O.L. S S L BLACK

RED BLACK BLACK

BLACK

BLACK
WHITE
RED
HIGH PRESSURE
WHITE

SAFETY SWITCH COMPRESSOR

SWITCH
WHITE
START GEAR MOTOR
RELAY

BLUE
4 2 START
BLACK
RED
WHITE 3 RUN
YELLOW T.O.L. BIN SIGNAL
FROM DISPENSER
BIN T-STAT
JUNCTION BOX
(MCD400A/WVS series –
blk wire is on 24V)

Normal operation – Stage 3

After the initial high current draw drops off, the gearmotor start relay contacts open, dropping out the start
winding (or start capacitor). As the compressor comes up to normal running speed, the compressor start relay
contacts also open, dropping out the start winding of the compressor. The ice machine is now in a normal
icemaking mode. The ice machine will begin to produce ice and continue to produce ice until the bin level
control in the ice dispenser is satisfied. The PWR, B-E, DR, C and WTR LEDs are all on.
INPUT
POWER
WATER
GRD SENSOR PWR
G
RESET
GRD
B
L1 DR
WHITE L1 C
W
L2
20M
L2 CONTROL
FAN
L2 BOARD 60M
BLACK BLACK WHITE
M L2 2ND
L2
WTR
COMMON
LINE VAC

COMPRESSOR RED B-T

COMPRESSOR
BLACK BLACK
24V

FAN B-E
R M 1 RED
DRIVE
C ORANGE
T.O.L. S S L BLACK

RED BLACK
BLACK

BLACK
BLACK
WHITE

RED
HIGH PRESSURE
WHITE

SAFETY SWITCH COMPRESSOR

SWITCH
WHITE
START GEAR MOTOR
RELAY
BLUE

4 2 START
BLACK
RED
WHITE 3 YELLOW RUN T.O.L. BIN SIGNAL
FROM DISPENSER BIN T-STAT
JUNCTION BOX
(MCD400A/WVS series –
blk wire is on 24V)

18 12CI400A • 12HI400A
 Normal operation – Stage 4
Once the ice level control opens, the B-E LED goes out. After a 10 second delay the compressor LED (C),
compressor and fan motor go off. (Should the ice level control not remain open for 10 seconds, the ice
machine will continue to run.) The gearmotor continues to run and the DR LED remains lighted for 60 seconds.
The purpose of this function is to drive the remaining ice out of the evaporator and to boil off any refrigerant
remaining in the evaporator. The bin timer LED (BT) comes on, starting the twenty minute off cycle time delay.

INPUT
POWER
WATER
GRD SENSOR PWR
G
RESET
GRD
B
L1 DR
WHITE L1 C
W
L2
20M
L2 CONTROL
FAN
L2 BOARD 60M
BLACK BLACK WHITE
M L2 2ND
L2
WTR

COMMON
LINE VAC
COMPRESSOR RED B-T
COMPRESSOR
BLACK BLACK

24V
FAN B-E
R M 1 RED
DRIVE
C ORANGE
T.O.L. S S L BLACK

RED

BLACK
BLACK BLACK

BLACK
WHITE
RED
HIGH PRESSURE
WHITE

SAFETY SWITCH COMPRESSOR

SWITCH
WHITE
START GEAR MOTOR
RELAY

BLUE
4 2 BLACK START
RED
WHITE 3 RUN
YELLOW T.O.L. BIN SIGNAL
FROM DISPENSER
BIN T-STAT
JUNCTION BOX
(MCD400A/WVS series –
blk wire is on 24V)

Normal operation – Stage 5

The drive motor now shuts down and the DR LED is off. The B-T LED remains on for 20 minutes. The ice
machine will not start while the B-T LED is on. To restart the ice machine for troubleshooting purposes,
depress the reset button to clear the control board.
INPUT
POWER
WATER
GRD SENSOR PWR
G
RESET
GRD
B
L1 DR
WHITE L1 C
W
L2
20M
L2 CONTROL
FAN
L2 BOARD 60M
BLACK BLACK WHITE
M L2 2ND
L2
WTR
COMMON
LINE VAC

COMPRESSOR RED B-T

COMPRESSOR
BLACK BLACK
24V

FAN B-E
R M 1 RED
DRIVE
C ORANGE
T.O.L. S S L BLACK
BLACK

RED BLACK BLACK

WHITE

BLACK
WHITE

RED
HIGH PRESSURE
SAFETY SWITCH COMPRESSOR
SWITCH

START GEAR MOTOR WHITE

RELAY
BLUE

4 2 START
BLACK
WHITE RED
3 YELLOW RUN T.O.L. BIN SIGNAL
FROM DISPENSER
BIN T-STAT
JUNCTION BOX
(MCD400A/WVS series –
blk wire is on 24V)

12CI400A • 12HI400A 19
 Normal operation – Stage 6
When the dwell time of 20 minutes has expired, the B-T LED goes off. The ice machine goes through the
normal start-up sequence when the bin level control signals the control board for ice. The WTR LED will remain
on as long as the water sensor in the float reservoir senses water.

INPUT
POWER
WATER
GRD SENSOR PWR
G
RESET
GRD
B
L1 DR
WHITE L1 C
W
L2
20M
L2 CONTROL
FAN
L2 BOARD 60M
BLACK BLACK WHITE
M L2 2ND
L2
WTR

COMMON
LINE VAC
COMPRESSOR RED B-T
COMPRESSOR
BLACK BLACK

24V
FAN B-E
R M 1 RED
DRIVE
C ORANGE
T.O.L. S S L BLACK

BLACK
RED BLACK BLACK
WHITE

BLACK
WHITE
RED
HIGH PRESSURE
SAFETY SWITCH COMPRESSOR
SWITCH
START GEAR MOTOR WHITE
RELAY

BLUE
4 2 START
BLACK
WHITE RED
3 YELLOW RUN T.O.L. BIN SIGNAL
FROM DISPENSER BIN T-STAT
JUNCTION BOX
(MCD400A/WVS series –
blk wire is on 24V)

Diagnostic sequence – Stage 7

The 20 minute error LED (20M) is on, indicating that the control board has sensed an over-torque condition
(above 3A on the gearmotor). The 20M LED remains on for 20 minutes after an over-torque condition has
occurred. The ice machine remains off as long as the 20M LED is on. When the 20M LED goes off, the control
board will try to go through a normal start-up sequence. The WTR LED remains on as long as the water
sensor in the float reservoir senses water.

INPUT
POWER
WATER
GRD SENSOR PWR
G
RESET
GRD
B
L1 DR
WHITE L1 C
W
L2
20M
L2 CONTROL
FAN
L2 BOARD 60M
BLACK BLACK WHITE
M L2 2ND
L2
WTR
COMMON
LINE VAC

COMPRESSOR RED B-T

COMPRESSOR
BLACK BLACK
24V

FAN B-E
R M 1 RED
DRIVE
C ORANGE
T.O.L. S S L BLACK
BLACK

RED BLACK BLACK

WHITE

BLACK
WHITE

RED
HIGH PRESSURE
SAFETY SWITCH COMPRESSOR
SWITCH
START GEAR MOTOR WHITE
RELAY
BLUE

4 2 START
BLACK
WHITE 3 RED
YELLOW RUN T.O.L.
BIN SIGNAL
FROM DISPENSER BIN T-STAT
JUNCTION BOX
(MCD400A/WVS series –
blk wire is on 24V)

20 12CI400A • 12HI400A
 Diagnostic sequence – Stage 8
If the restart is successful the 20M LED goes off, the 60 minute timer LED (60M) comes on. The 60M
LED remains on for 60 minutes from restart. A lighted 60M LED indicates that the ice machine has experienced
an over-torque condition. If the ice machine runs without problems for 60 minutes and no additional torque
errors occur, the 60M LED goes off and the ice machine continues normal operation.

INPUT
POWER
WATER
GRD SENSOR PWR
G
RESET
GRD
B
L1 DR
WHITE L1 C
W
L2
20M
L2 CONTROL
FAN
L2 BOARD 60M
BLACK BLACK WHITE
M L2 2ND
L2
WTR

COMMON
LINE VAC
COMPRESSOR RED B-T
COMPRESSOR
BLACK BLACK

24V
FAN B-E
R M 1 RED
DRIVE
C ORANGE
T.O.L. S S L BLACK

BLACK
RED BLACK BLACK

BLACK
WHITE
RED
HIGH PRESSURE
WHITE

SAFETY SWITCH COMPRESSOR

SWITCH
WHITE
START GEAR MOTOR
RELAY

BLUE
4 2 BLACK START

WHITE RED
3 YELLOW RUN T.O.L. BIN SIGNAL
FROM DISPENSER BIN T-STAT
JUNCTION BOX
(MCD400A/WVS series –
blk wire is on 24V)

Diagnostic sequence – Stage 9

The second error (2ND) LED comes on if an over-torque condition occurs while the 60M LED is still lighted.
The 2ND LED indicates that two consecutive over-torque situations have occurred. The ice machine will be
shut down at this time and will not restart unless the manual reset button is depressed.

INPUT
POWER
WATER
GRD SENSOR PWR
G
RESET
GRD
B
L1 DR
WHITE L1 C
W
L2
20M
L2 CONTROL
FAN
L2 BOARD 60M
BLACK BLACK WHITE
M L2 2ND
L2
WTR
COMMON
LINE VAC

COMPRESSOR RED B-T

COMPRESSOR
BLACK BLACK
24V

FAN B-E
R M 1 RED
DRIVE
C ORANGE
T.O.L. S S L BLACK
BLACK

RED BLACK BLACK

WHITE

BLACK
WHITE

RED
HIGH PRESSURE
SAFETY SWITCH COMPRESSOR
SWITCH
START GEAR MOTOR WHITE
RELAY
BLUE

4 2 START
BLACK
WHITE 3 RED
YELLOW RUN T.O.L. BIN SIGNAL
FROM DISPENSER BIN T-STAT
JUNCTION BOX
(MCD400A/WVS series –
blk wire is on 24V)

12CI400A • 12HI400A 21
 Diagnostic sequence – Stage 10
If the water level in the float reservoir drops to an unacceptable level, the WTR LED goes out, shutting the
ice machine off. Also, the BT LED comes on, preventing the ice machine from restarting for twenty minutes. If
water is restored, the WTR LED comes back on and flashes to alert the technician that water to ice machine
has been lost. The ice machine restarts at the end of the 20 minute time delay. The flashing WTR LED can be
cleared by pressing the reset button.

INPUT
POWER
WATER
GRD SENSOR PWR
G
RESET
GRD
B
L1 DR
WHITE L1 C
W
L2
20M
L2 CONTROL
FAN
L2 BOARD 60M
BLACK BLACK WHITE
M L2 2ND
L2
WTR

COMMON
LINE VAC
COMPRESSOR RED B-T
COMPRESSOR
BLACK BLACK

24V
FAN B-E
R M 1 RED
DRIVE
C ORANGE
T.O.L. S S L BLACK

BLACK
RED BLACK BLACK
WHITE

BLACK
WHITE
RED
HIGH PRESSURE
SAFETY SWITCH COMPRESSOR
SWITCH

START GEAR MOTOR WHITE

RELAY

BLUE
4 2 START
BLACK
WHITE 3
RED
YELLOW RUN T.O.L. BIN SIGNAL
FROM DISPENSER BIN T-STAT
JUNCTION BOX
(MCD400A/WVS series –
blk wire is on 24V)

Refrigeration cycle

high pressure
condenser switch

low side
service port
filter dryer

high side
service port

evaporator compressor

high high low low

pressure pressure pressure pressure
vapor liquid liquid vapor

thermostatic
expansion valve

22 12CI400A • 12HI400A
Refrigeration pressure data

Air-cooled icemaker capacity/24 hrs.

Ambient Air Temperature ˚F/˚C
F 60 70 80 90 100
C 16 21 27 32 38
50 468 417 366 317 268 lbs.

Inlet Water Temperature ˚F/˚C

10 212 189 166 144 122 kg.
60 450 402 354 298 243 lbs.
16 204 182 161 135 110 kg.
70 432 387 342 280 217 lbs.
21 196 176 155 127 98 kg.
80 410 369 328 271 214 lbs.
27 186 175 149 123 97 kg.
90 387 351 314 262 210 lbs.
32 176 159 142 119 95 kg.

Air-cooled Icemaker
Refrigeration Pressure
Discharge Pressure/Suction Pressure

Ambient air temperature ˚F/˚C

Icemaker inlet water temperature ˚F/˚C

˚F/˚C 60/16 80/27 100/38

50/10 174/23 245/31 237/37 psi

70/21 174/23 244/30 326/38 psi

90/32 190/25 265/32 347/40 psi

Table 2 – Compressor data

Compressor current draw
Air-cooled
Ambient air temp. 60 F/15.6 C 70 F/21.1 C 80 F/26.7 C 90 F/32.2 C 100 F/37.8 C
6.3A 6.5A 6.7A 6.9A 7.1A
Locked rotor amps 58.8

Table 3 – Gearmotor data

Gearmotor current 2.25A (nominal)

Locked rotor amps 14A

12CI400A • 12HI400A 23
Refrigeration system
Important: All service on refrigeration system must be performed in accordance with all federal, state and
local laws that pertain to the use of refrigerants. It is the responsibility of the technician to ensure that these
requirements are met.

R400 ice machine charge specifications

Model Charge Refrigerant type
12CI400A, 12HI400A (air-cooled) 19 oz R404A

Recharging of unit at other than factory specifications will void ice machine
! warranty.

Refrigerant replacement requirements

1. Non-contaminated refrigerant removed from any Follett refrigeration system can be recycled and
returned to the same system after completing repairs. Recycled refrigerant must be stored in a clean,
approved storage container. If additional refrigerant is required, virgin or reclaimed refrigerant that
meets ARI standard 700-88 must be used.
2. In the event of system contamination (for example, a compressor burn out, refrigerant leak, presence
of non-condensibles or moisture), the system must be repaired, evacuated and recharged using virgin
or reclaimed refrigerant that meets ARI standard 700-88.
3. Follett Corporation does not approve of recovered refrigerants. Improper refrigeration servicing
procedures will void the factory warranty.
Evacuation
Evacuate the system to a level of 500 microns. When the 500 micron level is reached, close valves and both
manifold and shut down the vacuum pump. Allow the system to sit for approximately 20 minutes. During this
period the system pressure should not rise. If the system pressure rises and stabilizes there is moisture in the
system and further evacuation is needed. If the pressure continues to rise check the system for leaks.
Ambients Minimum Maximum
Air temperature1 50 F/10 C 100 F/37.8 C
Water temperature2 40 F/4.4 C 90 F/32.2 C

1
Ambient air temperature is measured at the air-cooled condenser coil inlet.
2
Ambient water temperature is measured in the ice machine float reservoir.

24 12CI400A • 12HI400A
Ice capacity test

Ice machine production capacity can only be determined by weighing ice produced in a specific time period.
1. Remove top panel and hopper lid of unit.
2. Weigh and record weight of container used to catch ice.
3. Run ice machine for at least 15 minutes.
4. Catch ice for 15 or 20 minutes.
5. Weigh harvested ice and record total weight.
6. Subtract weight of container from total weight.
7. Convert fractions of pounds to decimal equivalents (Ex. 6 lbs 8 oz = 6.5 lbs).
8. Calculate production using following formula:
1440 min. x wt. of ice produced
= Production capacity/24 hr. period
Total test time in minutes
9. Calculated amount per 24 hours should be checked against rated capacity for same ambient and
water temperatures in Ice Production Table (see page 23).

Dispenser troubleshooting
Disconnect power to unit before putting hands or arms in storage area or attempting any
! repair or service to equipment.

Before calling for service

1. Check that no ice is in the dispenser bin area.
2. Check that congealed ice is not causing a jam
3. Check that all switches and circuit breakers are on
4. Check that all drains are clear.

Lever model troubleshooting guide

Problem Indicators Corrective Action
Does not dispense ice. 1. Power switch off or faulty. 1. Check switch – turn on or replace
2. Faulty dispense switch. if faulty.
3. Wheel motor malfunction. 2. Replace switch.
3. Check motor and capacitor and
replace
Dispense wheel rotates Dispense switch contacts are burned Replace dispense switch.
continuously. out.
Ice machine runs continuously. Faulty or incorrectly positioned bin Check for proper positioning. If stat
stat. does not open when ice is placed on
capillary tube, replace stat.
Does not dispense water. 1. Faulty water solenoid valve. 1. Replace water solenoid valve.
2. Faulty dispense switch. 2. Replace dispense switch.
3. Power switch off or faulty. 3. Check switch - turn on or replace if
faulty.

12CI400A • 12HI400A 25
SensorSAFE model troubleshooting guide
SensorSAFE Board LED
Status
ICE/
Problem Action PWR CLN WTR Corrective Action
Does not Check OFF OFF OFF Check circuit breakers and power switch.
dispense ice LEDs on the Restore power or replace defective switch.
and/or water. SensorSAFE ON ON OFF Press clean switch on lower left side of electrical
control board. enclosure to return board to normal operation.
Place cup ON OFF OFF Troubleshoot appropriate lens/sensor
under drop and replace if required (see lens/sensor
zone (in front troubleshooting).
of lens) ON OFF ON Verify power on appropriate output terminal
(WTR or WM) on control board and replace
board if required. If board tests okay,
troubleshoot appropriate dispenser component.
Dispenses ice Check LEDs ON OFF ON Troubleshoot appropriate lens/sensor
and/or water on control and replace if required (see lens/sensor
continuously. board. troubleshooting).
ON OFF OFF If there is power on any output terminal 9WTR
or WM) on control board, replace board.
Board guide
LEDs, when illuminated, indicate the following: PWR (board power), CLN (cleaning, no dispensing cycle), ICE
(ice dispensing activated), WTR (water dispensing activated).
Terminals: LI (incoming power, hot), L2 (neutral terminals), WTR (power terminal for water solenoid), WM (power
terminal for wheelmotor), CLN (terminals for clean cycle switch).
Note: SOL terminal not used in 12 series dispensers.

Lens/sensor troubleshooting
1. Turn dispenser power switch off and remove slash panel.
2. Disconnect wires from WTR and WM terminals on board.
3. Gently remove sensor/mounting block from splash panel.
4. Inspect lens and sensor, clean if necessary.
5. Restore dispenser power and test sensor by passing hand in front of sensor.
6. If LED on board turns on, sensor is operational. Re-assemble dispenser.
7. If LED does not come on switch sensor leads on board and retest.
8. If opposite Led comes on – replace defective board.
9. If opposite Led does not come on – replace defective sensor.

26 12CI400A • 12HI400A
Ice machine troubleshooting
Flashing water LED at any time indicates that water signal to board had been lost for more than one second.
Ten-second delay: There is a 10 second delay in reaction to loss of water (WTR) or bin (B-E) signals. If signals
are not lost for more than 10 seconds, no reaction will occur.
Problem Indicators Corrective Action
Ice machine will not 1. No power to unit. 1. Check that unit is plugged in, circuit breakers are on.
run.
2. Open bin level control. 2. Adjust or replace ice level control.
System status: 3. Water OK LED (WTR) not on. 3. Check reservoir for water, restore water to unit.
compressor,
gearmotor, and fan 4. 20M or 2ND LED is on indicating that first or 4. See #6 below.
motor inoperative. second torque error has occurred.
5. Repair or replace gearmotor.
5. Gear motor locked up (immediate torque error
6. Replace gearmotor start relay.
indicated by LEDs when board is reset).
6. Open coil on gearmotor start relay causing an
immediate torque error.
Compressor will not 1. Condenser coil plugged causing open overload or 1. Clean condenser coil and replace overload if
run. high pressure cut-out. necessary.
System status: 2. Defective starting capacitor. 2. Replace start capacitor.
gearmotor and fan 3. Defective starting relay. 3. Replace relay.
motor run.
4. Open motor winding. 4. Ohm out windings and replace compressor if
necessary.
5. No power output from compressor output terminal
on control board. 5. Check terminal connection and replace control board
if necessary.
Unit cycles 1. Float reservoir running dry, sensing probe 1. Check water supply to float and float operation. PC
intermittently. signalling for system to shut down. board will have flashing WTR LED.
System status:
compressor, gearmotor,
and fan motor cycle.
Low ice production. 1. Dirty air filter or condenser coil. 1. Clean or replace filter, clean condenser.
Poor quality ice. 2. Restricted air flow to condenser coil. 2. Remove obstruction.
3. Mineral coated evaporator. 3. Clean evaporator.
4. Improper exhaust air provisions. 4. Provide proper exhaust air provisions per Follett
installation manual.
5. Faulty expansion valve.
5. Replace expansion valve.
6. Low refrigerant charge.
6. Check for leaks; repair, evacuate, and weigh in correct
7. Superheat incorrect.
charge.
8. Inefficient compressor.
7. Check that TXV sensing bulb is securely clamped in
place and not damaged; check that insulated bulb
cover is in place.
8. Replace compressor.
Water leaks 1. O ring seal broken. 1. Replace O ring.
from bottom of
evaporator.
Ice machine runs for 1. Kink in ice transport tube. 1. Eliminate kink and check that tube routing complies
short period of time with Follett ice machine installation manual.
2. Bin level control remains in closed position.
and shuts down on
2. Adjust or replace control.
torque error. 3. Ice transport tube ruptured internally.
3. Replace complete length of ice transport tube.
System status: 20M or 4. Worn evaporator bearings.
2nd LED is lit. 4. Inspect bearings for roughness or binding and replace
5. Faulty gearmotor start relay. Ice machine torques
if necessary.
out within 5 seconds of start-up.
5. Replace gearmotor start relay.
6. Torque out occurs when storage bin fills to capacity.
6. Ensure that ice contacts bin thermostat before
backing ice up in transport tube. Refer to dispenser
manual for proper thermostat and ice tube mounting.
Evaporator is iced up 1. Gearmotor running but no output rotation. 1. Check for broken gearmotor output shaft or damaged
on the outside. No ice gearbox.
2. Float reservoir empty.
production.
2. Check for defective water sensor (water OK (WTR)
3. Air bubble in water supply line. Water
System status: LED remains on even when float empty or probe
in reservoir but not in evaporator.
compressor, gearmotor removed from water).
and fan motor running. 3. Purge air from line.

12CI400A • 12HI400A 27
Problem Indicators Corrective Action
Compressor cycles 1. Compressor start relay in wrong position. 1. Position relay with arrow or word “top”.
intermittently.
2. High pressure cutout open due to high head 2. Check discharge pressure and adjust water regulator
System status: pressure. valve.
gearmotor and fan 3. Clogged or dirty air filter or condenser coil. 3. Clean or replace filter, clean condenser coil.
motor run.
4. Improper ventilation. 4. Provide inlet and exhaust air provisions per Follett ice
machine installation manual.
5. Defective compressor.
5. Replace compressor.
Unit runs but not 1. Clogged or dirty air filter or condenser coil. 1. Clean or replace filter, clean condenser coil.
making ice.
2. Compressor not pumping. 2. Replace compressor.
System status: 3. Low refrigerant charge. 3. Check for leaks; repair, evacuate, and weigh in correct
compressor, gearmotor charge.
& fan motor running.
Compressor and fan 1. Compressor switch in OFF position. 1. Turn compressor switch on.
motor will not run.
2. No output on compressor and fan motor terminals 2. Replace control board.
Gearmotor runs. on control board.
3. Replace fan motor.
3. Failed fan motor causes high pressure cut-out to
open.
Intermittent noises from 1. Mineral build-up on evaporator surface. 1. Clean evaporator with liquid ice machine cleaner.
evaporator.

28 12CI400A • 12HI400A
Disassembly and replacement instructions
Dispense chute removal threaded rod

1. Remove top cover (see page 31).

2. Remove stainless front cover (see page 31). agitator

3. Slide plastic dispense chute cover up and out to remove.

4. Remove four (4) push fasteners holding dispense tube in place and
remove tube.
Dispense wheel and drive bar removal
1. Remove all ice from storage area of dispenser.
baffle
2. Remove center thumbscrew, locking plate, two wingnuts and
backing plate from front of storage hopper (see drawing at right).
3. Remove threaded rod, agitator, baffle, and wheel in this sequence.
Wheelmotor removal
1. Remove dispense wheel and drive bar (see above).
2. Remove four (4) hopper/support plate mounting screws dispense wheel
and washers (Fig. 11.1).
3. Move hopper assembly 1/2" (13 mm) to left.
4. Remove four (4) dispenser motor bracket mounting screws and
washers (Fig. 11.2).
5. Short shaft motors only: loosen only two (2) lower screws on drive
coupling and remove from motor shaft (Fig. 11.3).
6. Remove four (4) screws holding motor to mounting bracket.

backing plate
Fig. 11 wingnut

MOVE HOPPER ASSEMBLY 1/2"

(13 mm) TO LEFT 1 – mounting
screw &
washer

drive coupling
assembly hopper/
support
plate
assembly

shield

mounting
bracket
2 – dispense motor mounting screws
1
dispense motor (long shaft, current) dispense motor (short shaft)

12CI400A • 12HI400A 29
 Evaporator disassembly
Note: The upper bearing, lower bearing and auger assemblies must be replaced as assemblies. The bottom
and top bearing assemblies cannot be field assembled to factory specifications.
1. Disconnect power to ice machine.
2. Shut off water to ice machine.
3. Drain evaporator and float tank.
4. Disconnect plastic tubing from evaporator water inlet, drain pan stub,
compression nozzle tubing and reservoir overflow tubing from secured clip.
5. Disconnect ice transport tube from compression nozzle.
6. Remove nut and upper vee band coupling from top of evaporator
7. Lift top bearing assembly straight up with a slight rotating motion and remove.
8. Remove ice compression loop located at top of auger.
9. Lift auger straight up and out of evaporator.
10. Remove nut and lower vee band coupling from bottom of evaporator.
11. Lift evaporator to clear bottom bearing assembly.
12. Loosen hex head bolt in side of mounting base with 5/16 wrench and lift lower
bearing assembly.
13. Remove condensate shield.
14. Remove 4 Allen head machine screws holding mounting base to gearbox.
15. If replacing evaporator, remove compression nozzle from evaporator port.
Evaporator reassembly
1. Clean gearmotor boss, output shaft and shaft well.
2. Install drain pan and evaporator mounting base.
3. Fill gear motor shaft well with food grade grease.
4. Install condensate shield and seat against gear motor boss.
5. Install bearing O ring in groove in evaporator mounting base.
6. Lower bottom bearing assembly into evaporator mounting base.
7. While maintaining a slight downward pressure on bottom bearing Apply grease
in well
assembly, tighten hex head bolt with a 5/16 wrench.
8. Position evaporator over lower bearing assembly and align grooves
with pins in bearing assembly.
9. Install vee band clamp and nut to 70 in/lb.
10. Place auger in center of evaporator and rotate to mate with drive
pin.
11. Install ice compression loop, orienting loop.
12. Install upper bearing and seal assembly, rotating bearing to slip pin
into auger slot.
13. Install upper vee band clamp and nut to 70 in/lb.
14. If evaporator was replaced, reinstall compression nozzle on new.
Gearmotor replacement
1. Disassemble evaporator as described above.
2. Disconnect the wire connectors.
3. Remove 4 screws holding gear motor mounting plate to base of ice machine and lift gearbox and
motor clear of ice machine.
4. Remove machine screws holding mounting plate to motor.
5. Install new motor in reverse order.

30 12CI400A • 12HI400A
Panel removal
top cover

Top cover: Lift cover up and off Velcro strips. Front cover: Pull bottom of cover, then lift cover up and
forward to unhook from keyhole slots.

back panel

screw

LH side RH side panel

panel
screw
splash panel louver
panel

hopper support lip

screw

Splash panel: Remove 4 screws. Pull out bottom Side panels: Remove screw located on lower rear side.
of panel to allow top to slide out from under Pull side panel toward front of unit and out of
hopper support lip. back panel. Note: Before removing right hand side,
remove side louver panel by lifting up and pulling
Fan removal forward on panel.

mounting
screws

drain tube
bracket

(a) Remove 4 fan mounting screws (b) Rotate fan mounting bracket (c) As fan assembly is being pulled
and 3 drain tubes from bracket. toward back of unit and pull toward front, rotate assembly
fan assembly toward front of clockwise as shown above.
unit.

12CI400A • 12HI400A 31
Thermostat and ice transport tube replacement

ice tube
retainer

.25

ice tube
gasket

Ice transport tube: tube

may extend a maximum
of 1/4" (6 mm) into ice bin
capillary 3" (76 mm)
tube
bracket 2" (51 mm)

.50 TYP

Thermostat: hand bend cap tube

end as shown

Top view

Ice transport tube replacement

1. Push tube onto evaporator port.
2. Position clamp behind lip on evaporator port and tighten clamp.

32 12CI400A • 12HI400A
Replacement parts
Dispenser exterior
8
9

1 5
10

3
4

16
7

14

11 12

13

Reference # Description Part #

1 Cover, front (serial numbers below D61292) 502818
1 Cover, front (serial numbers D61292 and above) 00981068
2 Louver, intake, plastic 00967117
Not shown Grille, drain pan 01051614
3 Drain pan, plastic 00967059
4 Drain pan assembly (includes base, pan and grille) 502410
5 Panel, rear 502394
6 Leg kit, 4" (102 mm), adjustable – set of 4 502399
Not shown Fitting, water inlet, brass 502415
Not shown Fitting, water inlet, plastic 502924
7 Fitting, water inlet, brass 3/8" FPT 00137315
8 Lid, top panel, plastic (serial numbers below D61292) 502884
8 Lid, top panel, plastic (serial numbers D61292 and above) 00967091
9 Panel, right side 502396
10 Panel, left side 502395
11 Drain tube assembly, wall mount w/drain pan 502422
12 Drain tube assembly, countertop 502391
13 Elbow, water, 3/8" (10 mm) 502925
Not shown Drain tube assembly, wall mount w/o drain pan 502514
Not shown Bracket, wall 16" (406 mm) 502873
14 Cord and plug, power 502776

12CI400A • 12HI400A 33
 16
Wheelmotor and drive system

17

12 7
8

storage hopper
interlock switch 5

10 9
6 18
9
2 11
5
3 4
15
13

14

Top view 1

Reference # Description Part #

1 Motor, wheel, long shaft (includes 502537) 502580
2 Drive shaft extension 502384
3 Coupling (includes key) (short shaft motor only) 502385
4 Key, 1/8" sq x 1-1/4 lg 501273
5 Baffle, ice (securing hardware, part# 00167973, included) 502414
6 Wheel with Agion, agitator 502387
7 Rod, threaded (includes knurled nut) 502390
8 Agitator, rotating 502386
See page 32 Bracket, capillary tube 502406
See page 32 Retainer, ice tube (2" high) 502404
See page 32 Retainer, ice tube (2.25" high) 00152017
See page 32 Retainer, ice tube 00977314
See page 32 Gasket, ice tube 502405
See page 32 Gasket, ice tube 00977322
9 Assembly, hopper with Agion (includes drain fitting) 502413
10 Float valve and reservoir 500504
Not shown Bar, spacer 502389
Not shown Fitting, hopper drain (includes nut), 5/8" barb fitting 502381
11 Fitting, hopper drain, 3/4 MPT, 3/4" barb fitting 207095
12 Switch, interlock 502416
13 Support plate, motor 502423
14 Cover, electrical box 502408
15 Shield, gearmotor 502537
16 Screws, 10-32 x 1/2 (6 needed) 201022
17 Hopper lid with hopper lid safety switch actuation 00135962
Not shown Hopper lid, dispenser top cover, safety switch actuation (Before SN# B72959) 207809
18 Hardware, baffle securing 00167973
34 12CI400A • 12HI400A
Dispense chute and splash panel (models with lever dispensing) —
Serial Number D61292 and above

7 6
6

5 7
11 (located behind
water reservoir)

1 4
3

9
3
2

9 5
10

8
1

Reference # Description Part #

1 Chute, ice or water (with Agion® antimicrobial product protection1) 00967760
2 Support, water tube 00960682
3 Lever 00976845
4 Boot, dispense switch button 502418
5 Screw, panel 00982421
6 Switch, dispense 00981217
7 Bracket, lever support 00958793
8 Tube, water solenoid 502420
9 Fitting, bulkhead (with nut) 00976787
Not shown Splash panel (ice only) 00977850
10 Splash panel 00969980
11 Solenoid, assembly (includes fittings, screws) 00981209
1
Disclaimer: Antimicrobial protection is limited to the treated components and does not treat water or ice.
Agion is a registered trademark of Agion Technologies, Inc, Wakefield, MA, USA.

12CI400A • 12HI400A 35
Dispense chute and splash panel (models with SensorSAFE infrared dispensing) —
Serial Number D61292 and above

2
1

5 4
8

7
8
1 6

Reference # Description Part #

1 Chute, ice or water (with Agion) 00967760
2 Sensor (includes lens and Ty-rap*) 00122978
3 Support, water tube 00960682
4 Screw, panel 00982421
5 Fitting, bulkhead (with nut) 00976787
6 Tube, water solenoid 502420
Not shown Splash panel, without drain pan (includes 2 Ty-raps and 2 lenses) 00981357
7 Splash panel, (includes 2 Ty-raps and 2 lenses) 00981332
8 Lens, sensor (each) 502690
Not shown Splash panel, ice only (includes 1 Ty-raps and 1 lens) 00981340
9 Solenoid, assembly (includes fittings, screws) 00981209
* Ty-rap is a registered trademark of Thomas & Betts International, Inc.

36 12CI400A • 12HI400A
Dispense chute and splash panel (models with lever dispensing) —
Serial Numbers below D61292

12
10

15

13

4
11
5

5
14
4

water solenoid assembly 8

1

7
9 6
1

2
3

2
16

16

Reference # Description Part #

1 Chute, ice, with bracket and fasteners (with Agion) 00981225
1 Chute assembly (clear), ice 502513
2 Chute, water, with bracket and fasteners (with Agion) 00981233
2 Chute (clear), water 502249
3 Lever 502417
4 Thumbscrew 501100
5 Switch, dispense 502409
6 Boot, dispense switch button (mounts over the dispense button) 502418
7 Fastener, dispense chute assembly 502057
8 Screws, dispense lever 501250
9 O ring 502427
10 Fitting, 1/4" tube 502561
11 Fitting, 3/8" tube 502562
12 Support bracket, solenoid 502419
13 Valve, solenoid water 502243
14 Tube, water solenoid 502420
15 Solenoid, assembly (includes solenoid, fittings, tube & mounting bracket) 502421
16 Cover, dispense assembly 502819
17 Splash panel 00172767

12CI400A • 12HI400A 37
Dispense chute and splash panel (models with SensorSAFE infrared dispensing — Serial
Numbers below D61292

8
1

10

1 3
2

2 9
5

Reference # Description Part #

1 Chute, ice, with bracket and fasteners (with Agion) 00981225
1 Chute assembly (clear), ice 502513
2 Chute, water, with bracket and fasteners (with Agion) 00981233
2 Chute (clear), water 502249
3 Sensor (includes 502690 and 203611) 00122978
4 Thumbscrew 501100
5 Cover, dispense chute 502819
6 Solenoid assembly (includes solenoid, fittings, tube & mounting bracket, see 502421
page 37 for exploded view)
7 Lens, sensor (each) 502690
8 Ty-rap, sensor mounting 203611
9 Splash panel (with drain pan – includes (2) 203611 and (2) 502690) 502675
10 Fastener, dispense chute assembly 502057
Not shown Splash panel (without drain pan – includes (2) 503611 and (2) 502690) 502676
Not shown Splash panel (ice-only – includes (1) 503611 and (1) 502690) 00923581

38 12CI400A • 12HI400A
Ice machine components

20
21 5 3
6
4

19
28
8
17 26

7
27
10

29
2
24 29

Right side view

23 Rear view
HAZARDOUS MOVING

OPERATE UNIT WITH

PANELS REMOVED
CAUTION

.
PARTS DO NOT

12 29
14 22

13
28
18

11
16
15 27
25
9

OPERATE UNIT WITH

PANELS REMOVED.

Top view (lower section) Left side view

12CI400A • 12HI400A 39
Ice machine components

Reference # Description Part #

1 Drier 502724
2 Coil, condenser 501187
3 Water sensor 502116
4 Float valve & reservoir 500504
Not shown Elbow, 1/4", push-in 00121699
Not shown Adapter, female thread to 1/4" push-in 00998716
Not shown Fitting, plastic, float valve (includes sleeve & stem) 502078
5 Compression nozzle, single drain 502221
6 Evaporator (see page 40 for detailed drawing) —
Not shown Shroud, condenser coil 501820
7 Drain pan, evaporator 502727
8 Valve, expansion, thermal 502726
Not shown Valve, shut-off, water, brass 502222
9 Valve, shut-off, water, plastic 502921
10 Gearbox & motor, 115 V, 60 Hz (includes 307192) 00142034
Not shown Strainer, water, threaded connections 500376
11 Strainer, water, push-in connections 502920
12 Fan blade 500474
13 Motor, fan, 115 V, 60 Hz 500672
14 Bracket, fan motor 501188
15 Overload, compressor, 115 V, 60 Hz 502782
16 Compressor, 115 V, 60 Hz 502731
17 Water line with Agion, evaporator 00141432
18 Tubing, polypropylene, reservoir supply (sold by the foot) 502079
19 Bracket, float valve 502383
20 Tube, ice transport 00168112
21 Insulation, ice tube, 12" (305 mm) required 501176
22 Bracket, gearmotor mounting 307192
23 Cord and plug, power 502776
24 Hi-pressure cut-out 502732
25 Clip, water shut-off valve 502922
Not shown Elbow, water, 3/8" 502925
26 Tee, water, 1/4" 502923
Not shown Gasket, ice hose 00977322
27 Pinch clamp 00988238
28 Drain tube with Agion, reservoir overflow 00980151
29 Drain tube with Agion, hopper/evaporator drain pan 00980144
Not shown Tubing, plastic, 5/8 ID, bin drain tube before SN# B72959 (sold by the foot) 500623
Not shown Adapter, 3/4" x 5/8" (Before SN# B72959) 00114199
Ice machine cleaner/descaler and sanitizer
Part# Description
00132001 SafeCLEAN environmentally friendly ice machine cleaner, carton of 24 x 7 oz packets
00979674 Nu-Calgon IMS-II Sanitizer, 16 oz. bottle

40 12CI400A • 12HI400A
Electrical components

2
10
1

7 6

4
9

4
8

Side view Top view

Reference # Description Part #

1 Capacitor, start, compressor, 115 V, 60 Hz 502780
2 Relay, start, compressor, 115 V, 60 Hz 501588
3 Board, control circuit, 115 V, 60 Hz 502331
4 Water sensor 502116
5 Switch, on/off, compressor 502392
6 Switch, rocker, power 502209
7 Switch, rocker, bin signal 502209
8 Switch, cleaning, SensorSAFE models 502409
9 Control board, SensorSAFE models 502242
10 Bin thermostat 500514

12CI400A • 12HI400A 41
Evaporator replacement parts

Reference # Description Part # 2

1 Coupling, vee band, includes 502735

nut
1
2 Bearing assembly, top 502736 15
17
3 Loop, ice compression, 502110
3
beveled 18
4 Auger 502737
5 Evaporator (includes 502725 4
insulation jacket, 502740)
6 O ring, bearing housing 500496
7 Bearing assembly, bottom 502738 5
(includes O rings and
condensate shield)
8 O ring, mounting base 501063
9 Shield, condensate 500744
20
10 Screw, Allen 1/4 20 x 1/2 (set 501080
of 4) 19
11 Mounting base, evap. 502733
1
(includes 501063)
12 Bolt, mounting base 502227 7

13 Gearbox & motor (includes 00142034 6

307192)
8
Not shown Mounting base, gearbox 502729
10
15 Compression nozzle, with 502221
11
single drain
12
16 Drain pan, evaporator 502727
17 Clamp, compression nozzle 502226 16
and screw
18 Tubing, compression nozzle 500680
drain(s) (sold by foot) 9
22
Not shown Grease, Mobil FM 222, 14 oz 501111
19 Bracket, drain hose 502739
20 Insulation jacket, evaporator 502740 21
21 Relay, gearmotor 00142042
22 Cover, metal 502744
22 Cover, black plastic 01012228
13

42 12CI400A • 12HI400A
Water treatment accessories for Symphony ice and water dispensers
Reference # Description Part #
Standard capacity filter system
Not shown Follett QC4-FL4S water filter system (includes FL4S primary cartridge and head, coarse 00130229
pre-filter and head, pressure gauge, flushing valve; assembled and installed on mounting
bracket), one per ice machine
Not shown Follett FL4S primary replacement cartridge 00130245
Not shown Water filter cartridge – primary, carton of 6 00954297
Not shown Everpure coarse pre-filter cartridge 00130211
Not shown Water pre-filter cartridge – pre-filter, carton of 12 00954305
High capacity filter system
Not shown High capacity water filter system (one per ice machine) 00978957
Not shown High capacity water filter cartridge – primary, single 00978965
Not shown High capacity water filter cartridge – primary, carton of 6 00978973
Not shown Water pre-filter cartridge – pre-filter, single 00130211
Not shown Water pre-filter cartridge – pre-filter, carton of 12 00954305
Carbonless high capacity filter system
Not shown Carbonless high capacity water filter system (one per ice machine) – Horizon and Maestro
01050442
series ice machines
Not shown Carbonless high capacity water filter cartridge – primary, single 01050426
Not shown Carbonless high capacity water filter cartridge – primary, carton of 6 01050434
Not shown Water pre-filter cartridge – pre-filter, single 00130211
Not shown Water pre-filter cartridge – pre-filter, carton of 12 00954305
Other filtration
Not shown Claris hardness removal filtration system 00986059
Not shown Replacement filter for Claris system 00985127
Not shown Reverse osmosis system, 200 gallons per day 00986034
Not shown Replacement reverse osmosis cartridge 00985085
Not shown Replacement reverse osmosis pre-filter 00985077
Not shown Cleaning plug for reverse osmosis system 00985119
Not shown Cleaning cartridge for reverse osmosis system 00985101
Water pressure
Not shown Water pressure regulator (25 psi) 501781

12CI400A • 12HI400A 43
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