NAME:- GULFAM HOSSAIN

COURSE:- BCA
SEMESTER:- 4TH
ROLL.NO:- 23401221025
Subject: GE1B-19 : Professional Communication
CA2 - Assignment
1. What do you understand by the term ‘soft skills’? How is it different from other
skills and abilities?
Soft skills are non-technical skills that describe how you work and interact with others.
Unlike hard skills, they're not necessarily something you'll learn in a course, like data
analytics or programming. Instead, they reflect your communication style, work ethic, and
work style.
These skills are indispensable to employers because they make you an engaged,
communicative employee and a helpful team member. Knowing your soft skills can also
help managers understand the big picture of how you work and interact with others.
“Employers want to see how well [potential employees] work with people and can think
beyond their learning,” Joanne Rosen, Chief Operations Officer at Write Choice Resumes,
explains.
Soft skills are also integral to your success at a company. According to a Leadership IQ
study, 89% of new hire failures were a result of poor soft skills, not a lack of technical
failures. New hires were more likely to fail because they lacked soft skills like coachability,
emotional intelligence, and motivation. Only 11% of new hire failures were a result of
technical incompetence.

2. Briefly discuss the three types of personality traits. What is your current personality
trait you think? Do you require any improvement?
INTROVERTS• Introversion is “the state of or tendency toward being wholly or
predominantly concerned with and interested in one’s own mental life”. • Introverts tend to
be more reserved and less assertive in social situations. They often take pleasure in solitary
activities such as reading, writing, drawing, and using computers. • They prefer to
concentrate on a single activity at a time and like to observe situations before they
participate. They are more analytical before speaking.
EXTROVERTS • Extroversion is “the act, state, or habit of being predominantly concerned
with and obtaining gratification from what is outside the self”. Extroverts tend to enjoy
human interactions and to be enthusiastic, talkative, assertive & take pleasure in activities
that involve large social gatherings, such as parties, community activities, public
demonstrations, and business or political groups. Politics, teaching, sales, managing, and
brokering are fields that favour extraversion. • Enjoy people, activities, cannot live coiled
within himself, Identifies his own interest with those of others. • More scientific than
philosophical.
AMBIVERT • Ambiversion is a term used to describe people who fall directly in the middle
and exhibit tendencies of both groups. An ambivert is normally comfortable with groups and
enjoys social interaction, but also relishes time alone and away from the crowd.

3. Discuss the various strategies that you can adopt to enhance your self-esteem and
self-confidence.
1. Identify and Challenge Your Negative Beliefs
The first step is to identify, and then challenge, your negative beliefs about yourself.
Notice your thoughts about yourself. For example, you might find yourself thinking ‘I’m not clever
enough to do that’ or ‘I have no friends’. When you do, look for evidence that contradicts those
statements. Write down both statement and evidence, and keep looking back at it to remind
yourself that your negative beliefs about yourself are not true.
2. Identify the Positive About Yourself
It is also a good idea to write down positive things about yourself, such as being good at a sport,
or nice things that people have said about you. When you start to feel low, look back at these
things, and remind yourself that there is plenty of good about you.
In general, positive internal dialogue is a big part of improving your self-esteem.
If you catch yourself saying things like ‘I’m not good enough’ or ‘I’m a failure’, you can start to turn
things around by saying ‘I can beat this’ and ‘I can become more confident by viewing myself in a
more positive way’.
To begin with you will catch yourself falling back into old negative habits, but with regular effort you
can start to feel more positive and build your self-esteem as well.
3. Build Positive Relationships—and Avoid Negative Ones
You will probably find that there are certain people—and certain relationships—that make you feel
better than others.
If there are people who make you feel bad about yourself, try to avoid them.
Build relationships with people who make you feel good about yourself and avoid the relationships
that drag you down.
4. Give Yourself a Break
You don’t have to be perfect every hour of every day. You don’t even have to feel good about
yourself all the time.
Self-esteem varies from situation to situation, from day to day and hour to hour. Some people feel
relaxed and positive with friends and colleagues, but uneasy and shy with strangers. Others may
feel totally in command of themselves at work but struggle socially (or vice versa).
Give yourself a break. We all have times when we feel a bit down or find it harder to maintain our
self-belief.
The key is not to be too hard on yourself. Be kind to yourself, and not too critical.
Avoid criticising yourself to others, because this can reinforce your negative views—and also give
other people a (possibly false) negative opinion of you.
You can help to boost your self-esteem by giving yourself a treat whenever you succeed in doing
something hard, or just for managing a particularly bad day.
5. Become More Assertive and Learn to Say No
People with low self-esteem often find it hard to stand up for themselves or say no to others.
This means that they may become over-burdened at home or at work, because they do not like to
refuse anyone anything. However, this can increase stress, and make it even harder to manage.
Developing your assertiveness can therefore help to improve your self-esteem. Sometimes acting
as if you believed in yourself can actually help to increase self-belief!
Our pages on Assertiveness provide more information about this, including how to improve your
assertiveness.
6. Improve Your Physical Health
It is much easier to feel good about ourselves when we are fit and healthy.
However, people with low self-esteem often neglect themselves, because they do not feel that
they ‘deserve’ to be looked after.
Try taking more exercise, eating well, and getting enough sleep. It is also a good idea to make
time to relax and to do something that you want to do, rather than something that someone else
expects you to do. You may find that simple changes like this can make a huge difference to your
overall outlook.
7. Take On Challenges
People with low self-esteem often avoid challenging and difficult situations.
One way to improve your self-esteem can actually be to take on a challenge. This doesn’t mean
that you need to do everything yourself—part of the challenge might be to seek help when you
need it—but be prepared to try something that you know will be difficult to achieve.