Service Report

EarlyWatch ® Alert

Confidential

SAP System ID POP

Product SAP NetWeaver 7.5

Status PRODUCTIVE
DB System SAP ASE 16.0.03.05

Processed on SAP Solution Manager SMP

Release SOLUTION MANAGER 7.2

Service Tool 720 SP15

Analysis from 05.08.2019 Session No. 0010000000164

Until 11.08.2019 Installation No. 0020855432

This report contains confidential customer data and may be viewed only by SAP DBS employees, authorized SAP partners,
and customer employees. Do not distribute it to other parties.
EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019

1 Service Summary
-
Some essential service data for the EarlyWatch Alert session is missing.
Therefore, no rating is assigned.

Note: If you send SAP EarlyWatch Alert data to SAP, this report can also be viewed in the SAP ONE Support Launchpad
in an interactive SAP Fiori application SAP Note 2520319 . Here is the link to the latest reports for this system: SAP
EarlyWatch Alert Workspace
Specific links to analytical detail pages in SAP EarlyWatch Alert Workspace are included in the respective sections or in
this report.
Check Overview
-
Topic Rating Topic Subtopic Rating Subtopic
SAP System Configuration - -
Hardware Capacity - -
Security - -
- - System Recommendations (JAVA)
- - Invoker Servlet
Software Change Management - -
Java System Data - -
- - Availability of Java Performance Data
Note: All recommendations in this report are based on our general experience. Test them before using them in your
production system. Note that EarlyWatch Alert is an automatic service.

Note: If you have any questions about the accuracy of the checks in this report or the correct configuration of the SAP
Solution Manager EarlyWatch Alert service, create a customer message under component SV-SMG-SER-EWA.

Note: If you require assistance to resolve concerns about the performance of the system, or if you require a technical
analysis of other aspects of your system as highlighted in this report, please contact your customer representative (for
example, TQM or ESA). To contact the SAP Enterprise Support advisory team or Customer Interaction Center, please refer
to the local contact number specified in SAP Note 560499 . For details of how to set the appropriate priority level, see SAP
Note 67739 .

Confidential Service Summary 2/13

EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019

2 Landscape
-
2.1 Products and Components in current Landscape
-
Product
-
System SAP Product Product Version
POP~JAVA SAP NetWeaver 7.5

Main Instances (ABAP or JAVA based)

-
Related System Main Instance
POP~JAVA Adapter Engine (Java EE)
POP~JAVA Advanced Adapter Engine Extended
POP~JAVA Application Server Java
POP~JAVA Business Process Management
POP~JAVA Composition Platform

Databases
-
Related System Database System Database Version DB ID
POP~JAVA SAP ASE 16.0.03.05 POP

-
2.2 Servers in current Landscape
-
SAP Application Servers
-
System Host Instance Name Logical Host ABAP JAVA
POP~JAVA behpo011 behpo011_POP_00 behpo011 -

DB Servers
-
Related System Host Logical Host (SAPDBHOST)
POP~JAVA behpo011 behpo011

Components
-
Related System Component Host Instance Name Logical Host
POP~JAVA Java SCS behpo011 behpo011_POP_01 behpo011

-
2.3 Hardware Configuration
-
Host Overview
-
Host Hardware Model CPU Type CPU MHz Virtualizati Operating CPUs Memory in
Manufactu on System MB
rer
behpo011 Microsoft Virtual Xeon 2400 HYPER-V Windows Server 8 24574
Corporation Machine E5-2630 v3 2012 R2

Confidential Landscape 3/13

EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019

3 Service Data Quality and Service Readiness

-
Important service data is missing for this report.
Because important checks could not be executed, the report is not rated ( gray rating
).
The system POP is not fully prepared for delivery of future remote services .

Rating Check Performed

Service Data Quality
Service Preparation of POP

-
3.1 Service Data Quality
-
For this service, data of high importance is missing.
The service data is collected by the Service Data Control Center (SDCCN) or read from the Solution Manager's BW or
Configuration and Change Database (CCDB).
This section comprehensively shows issues with the data quality and provides hints on how to resolve them.
Explanation for 'Priority' Column In Tables Below
-
Prio. Explanation: Impact of Missing or Erroneous Data
Data for an important chapter are missing. Some issues may not be detected. Report cannot be rated green.
Some important check could not be processed. The report can be rated green nevertheless.

-
3.1.1 Quality of Service Data in Solution Manager Diagnostics - BW
-
Prio. Report Area affected Details and Related Infocube SAP Note
Performance of Application Server Java behpo011_POP_00 No performance data is returned 1332428
from BW
Java System Data for POP
'
Performance of Java System POP No performance data is returned 1332428
from BW InfoCube.Infocube:
Java System Data for POP
'

-
3.1.2 Quality of Service Data in Configuration And Change Database
-
Prio. Report Area affected Details and Related CCDB Store SAP Note
Security of Java System POP The data in the store is outdated.CCDB 1777751
Store: servlet_jsp used in section '
Security
'

-
3.2 Service Preparation of POP
-
Rating Check Performed
Hardware Utilization Data
In preparation for SAP services, ensure that connections, collectors, and service tools are up to date. These functionalities
Confidential Service Data Quality and Service 4/13
Readiness
EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019
are explained in SAP Notes 91488 and 1172939 .

Confidential Service Data Quality and Service 5/13

Readiness
EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019

4 Software Configuration for POP

-
We have listed recommendations concerning the current software configuration on
your system.

Your system's software versions are checked. If known issues with the software versions installed are identified, they are
highlighted.
-
4.1 SAP Application Release - Maintenance Phases
-
SAP Product Version End of Mainstream Maintenance Status
SAP NETWEAVER 7.5 31.12.2024
In October 2014, SAP announced a maintenance extension for SAP Business Suite 7 core application releases to 2025. If
you are running a relevant release, see SAP Note 1648480 for more details and applicable restrictions.
-
4.2 Support Package Maintenance - JAVA
-
The following table shows an overview of currently installed Java stack software components.
Support packages
-
Component Version SP Latest Available SP
AJAX-RUNTIME 7.50 13 -
BI-BASE-E 7.50 14 -
BI-BASE-B 7.50 14 -
BI-BASE-S 7.50 14 -
BI_UDI 7.50 13 -
BI-WDEXT 7.50 13 -
BI-WDALV 7.50 13 -
CAF-MF 7.50 13 -
CAF-UI 7.50 13 -
COLLAB-ADP 7.50 13 -
COMP_BUILDT 7.50 13 -
CU-BASE-JAVA 7.50 13 -
CU-BASE-WD 7.50 13 -
CU-WD4VC-ADPT 7.50 13 -
DATA-MAPPING 7.50 13 -
SAP_BUILDT 7.50 13 -
DI_CLIENTS 7.50 13 -
ECM-ADMIN 7.50 13 -
ECM-APPS 7.50 13 -
ECM-CORE 7.50 13 -
ECM-JEE-COMP 7.50 13 -
ECM-STORE 7.50 13 -
ENGINEAPI 7.50 13 -
EP-ADMIN 7.50 13 -
EP_BUILDT 7.50 13 -
EP-CONNECTIVITY 7.50 13 -
EP-RUNTIME 7.50 13 -

Confidential Software Configuration for POP 6/13

EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019
Component Version SP Latest Available SP
ESREG-BASIC 7.50 13 -
ESREG-SERVICES 7.50 13 -
UDDI 7.50 13 -
ESCONF_BUILDT 7.50 13 -
ESP_FRAMEWORK 7.50 13 -
WSRM 7.50 13 -
ESI-UI 7.50 13 -
ESMP_BUILDT 7.50 13 -
EP-FLP 7.50 13 -
FRAMEWORK-EXT 7.50 13 -
J2EE-APPS 7.50 13 -
BASETABLES 7.50 13 -
CORE-TOOLS 7.50 13 -
ENGFACADE 7.50 13 -
J2EE-FRMW 7.50 13 -
LM-CORE 7.50 13 -
SERVERCORE 7.50 13 -
FRAMEWORK 7.50 13 -
JSPM 7.50 13 -
LM-TOOLS 7.50 13 -
LMCFG 7.50 13 -
LMCTC 7.50 13 -
LM-CTS 7.50 13 -
LM-CTS-UI 7.50 13 -
LM-MODEL-BASE 7.50 13 -
LM-MODEL-NW 7.50 13 -
LMNWABASICAPPS 7.50 13 -
LMNWABASICMBEAN 7.50 13 -
LMNWACDP 7.50 13 -
LMNWATOOLS 7.50 13 -
LMNWAUIFRMRK 7.50 13 -
LM-SLD 7.50 13 -
LMNWABASICCOMP 7.50 13 -
MESSAGING 7.50 13 -
MMR_SERVER 7.50 13 -
MOIN_BUILDT 7.50 13 -
NWTEC 7.50 13 -
EP-BASIS 7.50 13 -
EP-BASIS-API 7.50 13 -
CAF 7.50 13 -
ODATA-CXF-EXT 7.50 13 -
SUPPORTTOOLS 7.50 13 -
KM-KW_JIKS 7.50 13 -
UISAPUI5_JAVA 7.50 14 -
SEA-CORE 7.50 13 -
SEA-FACADE 7.50 13 -
SEA-UI 7.50 13 -
SECURITY-EXT 7.50 13 -
SERVICE-COMP 7.50 13 -
SOAMONBASIC 7.50 13 -
SWLIFECYCL 7.50 13 -
SR-UI 7.50 13 -
UKMS_JAVA 7.50 13 -
UMEADMIN 7.50 13 -

Confidential Software Configuration for POP 7/13

EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019
Component Version SP Latest Available SP
UWLJWF 7.50 13 -
VCCORERT 7.50 13 -
VCFREESTYLEKIT 7.50 13 -
VCBASE 7.50 13 -
VCKITBI 7.50 13 -
VCFRAMEWORK 7.50 13 -
VTP_BUILDT 7.50 13 -
WD-ADOBE 7.50 13 -
WD-APPS 7.50 13 -
WDEXTENSIONS 7.50 13 -
WD-FLEX 7.50 13 -
WD-RUNTIME 7.50 13 -
WD-RUNTIME-EXT 7.50 13 -
SAP-XI3RDPARTY 7.50 0 -
CFG_ZA 7.50 13 -
CFG_ZA_CE 7.50 13 -

JDK Version
-
Hostname Instance VM Vendor VM Version
behpo011 behpo011_POP_00 SAP AG 8.1.053 10.0.2+000

-
4.3 Database - Maintenance Phases
-
Database Version End of Standard Vendor Support* Status
SAP ASE SERVER 16.0 31.12.2025
* Maintenance phases and duration for the DB version are defined by the vendor. Naming of the phases and required
additional support contracts differ depending on the vendor. Support can be restricted to specific patch levels by the vendor
or by SAP. Check in the referenced SAP Note(s) whether your SAP system requires a specific patch release to guarantee
support for your database version.
-
4.4 Operating System(s) - Maintenance Phases
-
Host Operating System End of Standard Vendor End of Extended Vendor Status SAP Note
Support* Support*
behpo011 Windows Server 2012 R2 09.01.2018 10.10.2023 1177282
* Maintenance phases and duration for the OS version are defined by the vendor. Naming of the phases and required
additional support contracts differ depending on the vendor. Support can be restricted to specific patch levels by the vendor
or by SAP. Check in the referenced SAP Note(s) whether your SAP system requires a specific patch release to guarantee
support for your operating system version.

Confidential Software Configuration for POP 8/13

EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019

5 Hardware Capacity
-
We have checked your system for potential CPU or memory bottlenecks and found
that the hardware is sufficient for the current workload.

Note: Hardware capacity evaluation is based on hosts for which data is at least partially available.
-
5.1 Overview System POP
-
General This analysis focuses on the workload during the peak working hours (9-11, 13) and is based on the hourly
averages collected by SAPOSCOL. For information about the definition of peak working hours, see SAP Note 1251291 .
CPU If the average CPU load exceeds 75% , temporary CPU bottlenecks are likely to occur. An average CPU load of more
than 90% is a strong indicator of a CPU bottleneck.
Memory If your hardware cannot handle the maximum memory consumption, this causes a memory bottleneck in your
SAP system that can impair performance. The paging rating depends on the ratio of paging activity to physical memory. A
ratio exceeding 25% indicates high memory usage (if Java has been detected 0% ) and values above 50% (Java 10% )
demonstrate a main memory bottleneck.
Server Max. CPU load [%] Date Rating RAM [MB] Max. Paging [% of Date Rating Analysis Analysis
RAM] Start End
behpo011 0 - 24.574 0 - 06.08.2019 11.08.2019
Note: For virtualization or IaaS scenarios (for example, IBM PowerVM, VMware, Amazon AWS, ...) it is possible that the
CPU rating for some hosts is YELLOW or RED, even though the utilization value is quite low. In this case, the relevant host
could not use maximum usable capacity due to a resource shortage within the virtualized infrastructure (for example, IBM
PowerVM: Shared Pool CPU utilization).

Confidential Hardware Capacity 9/13

EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019

6 Security
-
No critical security issues were found in your system.

Rating Check
System Recommendations (JAVA)
Invoker Servlet

-
6.1 Invoker Servlet
-
The invoker servlet is intended to be used for rapid prototyping only and allows HTTP clients to invoke servlets that have
not been declared in the application's /WEB-INF/web.xml file.
A specially crafted URL using the invoker servlet feature can allow unauthenticated access to arbitrary servlets. In addition,
no authentication is needed to invoke these servlets.
SAP Note 1445998 provides further information.
Parameter EnableInvokerServletGlobally
-
Rating Current Value Recommended Value
false false

Confidential Security 10/13

EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019

7 Software Change and Transport

Management of POP
-
Software change management issues were found in your system. See the information
in the following sections.

-
7.1 SAP Netweaver Application Server JAVA of POP
-
Rating Check Performed
Number of Changes
Enhanced Change and Transport System (CTS+)

-
7.1.1 Number of Changes
-
Performing changes is an important cost driver for the IT department. It is only acceptable to make a large number of
software and configuration changes in exceptional situations, such as during go-live for an implementation project.
Problems have been detected regarding the daily collection of data into the configuration and change database (CCDB).
This may lead to inaccurate or incomplete results of the service sessions.
Check the CCDB extractors using the extractor framework administration: 'Root Cause Analysis' work center -> Common
Tasks -> 'Extractor FWK Administration'. On the 'Managed System' tab page, select the managed system and filter by the
extractor name "CONFIGURATION*" to check the status of the CCDB extractors.
Check the status of the single stores using the application log of the Solution Manager: Transaction SLG1, object = 'CCDB',
subobject = '<SID>*', and date from = '<yesterday>'. Here you will find detailed error information about the config stores.
-
7.1.2 Enhanced Change and Transport System (CTS+)
-
The enhanced Change and Transport System (CTS+) enables you to transport Java objects and SAP-related non-ABAP
applications in your system landscape along with ABAP objects. The tracking and logging features of the ABAP Change
and Transport System are also available for non-ABAP applications in a central user interface. This provides maximum
transparency for all changes in the complete landscape, including ABAP and non-ABAP systems. CTS+ is SAP's
recommended tool for distributing changes across the transport landscape.
We could not determine whether CTS+ is used. Either it is not used or information about its usage is not available in SAP
Solution Manager.
If CTS+ is not configured, you should set it up as described in the online help http://help.sap.com/nwcts --> Application
Help.
If CTS+ is configured but this information is not available in SAP Solution Manager, repeat the managed system
configuration for this system in transaction SOLMAN_SETUP of your SAP Solution Manager. In step "Enter System
Parameters", section "CTS+ Reporting", select CTS+ as active and enter the communication system. Also run the
managed system configuration for the CTS+ communication system.

Confidential Software Change and Transport 11/13

Management of POP
EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019

8 Database Admin
-
No major performance problems have been found in your database system.

-
8.1 Wait Events Java
-
Adaptive Server task management includes four states for a process: running, runnable, sleeping, and blocked. When a
process is not running, that is, executing on the CPU, it is:
• Waiting on the CPU (the “runnable” state)
• Sleeping because of disk or network I/O
• Blocked on a resource, for example, a lock, semaphore, or spinlock
A wait event occurs when a server process suspends itself, sleeps, and waits for another event to wake it. Adaptive Server
includes unique wait event IDs for each of these wait events.
This chapter shows a selection of the more common wait events. Details about each wait event can be found in SyBooks
Online:
http://infocenter.sybase.com/help/index.jsp?topic=/com.sybase.infocenter.dc00848.1502/html/monitor_tables/CHDEHBAG.
htm
Description WaitEventID Number of Total Wait Time per Wait Threshold Value Rating
Waits Time(s) (ms) (ms)
waiting for regular 29 14409 28 2,00 20 ms
buffer read to
complete
waiting for write of the 54 4175 4 1,00 10 ms
last log page to
complete
The table above shows the delta of the wait events for a time frame starting 2019-08-05 to 2019-08-12. The wait time per
request in milliseconds is calculated and shown in the "Time per Wait (ms)" column.
The analysis of the wait statistics did not reveal any problems. The wait times are shown for information only.

Confidential Database Admin 12/13

EarlyWatch Alert 20855432 - POP 05.08.2019 - 11.08.2019

9 Java System Data for POP

-
We have detected some problems that may affect your system performance, stability,
or administration. Take corrective action as soon as possible.

Rating Check
Availability of Java Performance Data

-
9.1 Java VM Heap Size
-
The maximum heap size of the server nodes are listed in the following table. The maximum heap size of the dispatchers
are also listed for NetWeaver version 6.4 and 7.0.
Host Instance Node Maximum Heap Size (M)
behpo011 behpo011_POP_00 server0 4096

-
9.2 Availability of Java Performance Data
-
Some of the Java performance data is not retrieved correctly.
At least one of the following parts of the performance data is not retrieved correctly.
- Java VM memory performance
- Active application threads
Missing performance data may affect monitoring and administration for your system.
Recommendation:

Check whether the above performance data is displayed correctly for your system.

For more troubleshooting information regarding missing Java performance data, refer to SAP Note 1332428 .

You can see sample SAP EarlyWatch Alert reports on SAP Support Portal at SAP EarlyWatch Alert -> Sample Reports.

For general information about SAP EarlyWatch Alert, see SAP Note 1257308 .

About System And Solution Manager

-
Solution Manager System SMP
Solution Manager Version SOLUTION MANAGER 7.2
Service Tool 720 SP15

Confidential Java System Data for POP 13/13