Category* Subcategory* Subcategory2

IT Services

Email Service Account

Email Services
Email Distrpution Group

Email Calendar Services

Email User Account

Other Email Services

SharePoint

Data and File Management Services

Share Folder

FileCloud

Software Services
 Software Services

IT Device or Non-Staff

Peripheral Accessories

IT Devices Services

Peripheral Devices

Conferencing kit Setup

Other IT Device
SAP
Application Services PIMS
OLE5

Active Directory
 Active Directory

Backup

Server / VM

Storage
Infrastructure Services

Certificate

Database

FileCloud

LAN

Wireless

Network Services

Network Access Control

 IP Telephone

QIC
Contractor
Delivery Partner
IT Clearance
 Subcategory3 Subcategory4

Service Account Creation

Service Account Deactivation

Sender Permission
Create New Distrbution Group
Add/Remove member
Send Permission

Calendar delegation
Calendar permission
Calendar sharing
Create Account non staff Delivery Partner

Contractor
Reset Password
Update Account Information
Update Email Signature

New Site
Access Permission
Modify site
New Folder

Access Permission
Access Permission
Revoke access permission
Adobe Pro
Photoshop
MS Visio
 MS Project
Think-Cell
Adobe Creative Suite App
InDesign
Lumion Pro
Efficient elements
Google Earth Pro
Estate Master
Other Standard Software
Contractor
Delivery Partner MACE
PARSONS
JACOBS

Mouse & Keyboard

Headset
Docking Station
HDMI
Type-C
Cables
USB
Other
Monitor
Camera
Laptop Bag
Laptop charger
Heavy Duty accessiores Docking Station
Laptop Bag
Laptop charger
Other Accessories
Additional Screen
Normal Laptop
MacBook
Laptop/Desktop
iMac
Heavy Duty
iPad

Create User
User Managemnt Modify User
Disable User
Create
Group Policy Managemnt Modify
 Group Policy Managemnt
Delete
Modify Job
Disable Job
Server Snapshot
Server Full Backup (One time)
Create
Decommission
Modify
Add
Reclaim
Extend
Issue a new certificate
Update
New Privileges
Access Privileges
Modify current Privileges
Refresh Databsae
Decommission
Changes
Tune
Configure
Create New DataBase
Increase
Provission Decrease
Backup
Restore
Add Access
Revoke Access
Configuration Changes
Install Network Points
Routing Changes
Static/Fix IP Address
Add
External Users Wifi Access Remove
Add
Remove
Access Points Change
Add
Remove
MAC Address Block
Create
Update
SSID Remove
5G Routers
AAA
Network Access Control Privileges
Routers & Switches Access Read
Read & Write
Request new IP Phone
Relocate IP Telephone
International call
Allow Call
Local call

MACE
PARSONS
JACOBS
Subcategory5 Subcategory6

MACE
PARSONS
JACOBS
 Laptop
Mouse & Keyboard
Headset
Screen
Service Catalog Item Name Email Services Account
Description create and deactivaite email service account
Long Description (Optional)
Visibility All
Priority Low
Service Owner Cloud Operations

S. No Question
1 Requested For
2 Request Type
3 Service Account Owner
4 Department Name
5 Purpose
6 Group Owner
7 Email Service Account Address
8 Owner
9 Email Account
10 Group Members
11 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Cloud Operation Manager

Assignment
S. No Assignment group
1 Cloud Operations
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group

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 ‫خدمات البريد االلكتروني‬
‫توفير خدمات البريد االلكتروني‬

‫السؤال‬ Field Type

‫مطلوب ل‬ Reference
List
Email
Single Line Text
Single Line Text
‫مالك المجموعة‬ Email
Email
Reference
Email
‫اعضاء المجموعة‬ Reference
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency

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 Data Input
Mandatory (Yes/No) Order
Yes 1
Yes 2
Yes 3
No 4
No 5
Yes 7
Yes 3
Yes
No 19
Yes 21
No

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a Input
Choices
Auto filled by Requested by
Service Account Creation; Service Account Deactiviation ; Sender Permission

from user table

from user table (create a table where requestor can choose more than one user)

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 Conditional Logic (Dependency)

Show if request type = Service Account Creation

Show if request type = Service Account Creation
Show if request type = Service Account Creation
Show if request type = Service Account Creation
Show if request type = Service Account Deactiviation
Show if service = create new email
Show if service = Send Permission
Show if request type = Email Distribution Group & service = Add, Remove

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 Note

To get the Service Account owner's name from AD

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 The category and catalog items mentioned below are sample example, you can
Category Subcategory

Email & Communication

Infrastructure

IT Services
User Administration

Network

HR

Demand

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mentioned below are sample example, you can add the category and service caatlog items related to here.
Subcategory 2 Catalog Item ‫التصنيف‬
Email Services
Conferencing Services
SharePoint
Share Folder
IP Telephone
Software
Hardware
Active Directory
Backup
Server / VM
Storage
Certificate
Database
Offboarding
‫خدمات تكنولوجيا‬
Onboarding - External Users ‫المعلومات‬
Password Reset/Account Access
Update User Information
Configuration Changes
Install Network Points
LAN
Routing Changes
Static/Fix IP Address
External Users Wifi Access
Access Points
Wireless MAC Address
SSID
5G Routers
AAA
Network Access Control Network Access Control Privileges
Routers & Switches Access

‫الموارد البشرية‬

‫الطلبات‬

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ed to here.
‫التصنيف الفرعي‬ )‫اسم الكاتالوج (الخدمة‬

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 Request Status
S. No. Status Arabic Status only for end user
1 Open ‫مفتوح‬
2 In Progress ‫تحت اإلجراء‬
3 Pending ‫قيد االنتظار‬
4 Completed ‫مكتمل‬
5 Closed ‫مغلق‬
6 Canceled ‫ملغي‬

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How satisfied are you with the service? Very Satisfied Satisfied Neutral Unsatisfied
‫ما مدى رضاك عن الخدمة؟‬ ‫راض جدا‬ ‫راض‬ ‫حيادي‬ ‫غير راض‬

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Completely Unsatisfied
‫غير راض تماما‬

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Priority
Critical
High

Medium
Low

Response Time
SLA Type
Resplution Time

SLA Schedule Name

Working Hours

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 SLA Notification
Notification will trigger
At 50% of SLA time elapsed
At 75% of SLA time elapsed
IP)

Priority
Critical High Medium
1 Hr 4 Hrs 6 Hrs
4 Hrs 1 day 3 days

e Name Time
Hours 8:00AM - 5:00PM

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 SLA Notification
Notification Recipients
Assignee
Assignee and Assignee Manager

ty
Low
1 day
5 days

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Service Catalog Item Name IP Telephone
Description Request IP Telephone services
Long Description (Optional)
Visibility All
Priority Low
Service Owner Network Operation

S. No Question
1 Requested For
2 Request Type
3 Service
4 Access Type
5 Extension Number
6 Department
7 User Role
8 Job Tilte
9 Description

Approval Workflow
S. No Approval Level
1 Line Manager

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
List
List
Single Line Text
Reference
Single Line Text
Single Line Text
Multi Line Text

pproval Workflow
Group Members (Email ID) Dependency
No approval if VIP user

Dependency
Approval Workflow

orkflow
Dependency
ata Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes Extension
2 Configuration;Relocate IP Telephone; Allow call
Yes 3 Add;Remove
Yes 4 International Call;Local Call
Yes 5
Yes 6 from department table
Yes 7
Yes 8
Yes 9
 Conditional Logic (Dependency)

phone; Allow call

show if Reqyest Type = Extension Configuration
show if Reqyest Type = Allow Call
showing if service = Remove or showing if request type = Allow Call
Service Catalog Item Name Configuration Changes
Description
Long Description (Optional)
Visibility IT
Priority Low
Service Owner

S. No Question
1 Requested For
2 Description

Approval Workflow
S. No Approval Level
1 Line Manager

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 3
Conditional Logic (Dependency)
Service Catalog Item Name Network Points Installtion
Description Request Add/Relocate/Remove network points
Long Description (Optional)
Visibility All
Priority Low
Service Owner Network Operation

S. No Question
1 Requested For
2 Request type
2 Point Quantity

3 Location

4 Description

Approval Workflow
S. No Approval Level
1 Line Manager

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Numeric Scale

List

Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes Add, Relocate, Remove
Yes 2

MU04;IN01;WH14;QUP - Upper Plateau;QEC -

Qiddiya Experience Centre;VPN – Remote
Yes 3 User;QDC – Qiddiya Development Centre
(Lower Plateau);Nawaf Square –
AlMalqa;Black Garden

Yes 4
Conditional Logic (Dependency)
Service Catalog Item Name Routing Changes
Description Request for routing changes
Long Description (Optional)
Visibility IT
Priority Low
Service Owner

S. No Question
1 Requested For
2 Policy
3 Firewall Hostname
4 Description

Approval Workflow
S. No Approval Level
1 Line Manager

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Single Line Text
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Add;Remove
Yes 3
Yes 4
Conditional Logic (Dependency)
Service Catalog Item Name Static/Fix IP Address
Description For IP services
Long Description (Optional)
Visibility IT
Priority Low
Service Owner

S. No Question
1 Requested For
2 IP Address
4 Additional IP Address
5 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Network Operation

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
IP Address
IP Address
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2
No 4
Yes 5
Conditional Logic (Dependency)
Service Catalog Item Name Routers & Switches Access
Description
Long Description (Optional)
Visibility IT
Priority Low
Service Owner Network Operation

S. No Question
1 Requested For
3 Access Type
5 End Date
7 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Network Operation

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Date
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 3 Read;Read & Write
Yes 5
Yes 7
Conditional Logic (Dependency)
Service Catalog Item Name Network Access Control Privileges
Description
Long Description (Optional)
Visibility IT
Priority Low
Service Owner Network Operation

S. No Question
1 Requested For
2 Access Privileges
3 End Date
4 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Network Operation

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Date
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Read;Read & Write
Yes 3
Yes 4
 Conditional Logic (Dependency)

showing if request type = Read & Write

Service Catalog Item Name AAA
Description Authentication,authorization and accounting
Long Description (Optional)
Visibility IT
Priority Low
Service Owner Network Operation

S. No Question
1 Requested For
2 Access Privileges
3 User Name
5 Description
6
7
8
9

Approval Workflow
S. No Approval Level
1 Line Manager
2 Network Operation

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ List
List
Single Line Text
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Read;Read & Write
Yes 3
Yes 5
6
7
8
9
Conditional Logic (Dependency)
Service Catalog Item Name 5G Routers
Description Request for 5G Routers
Long Description (Optional)
Visibility IT
Priority Low
Service Owner Network Operation

S. No Question
1 Requested For
2 Request Type

3 Location

4 Department
5 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Network Operation

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List

List

Reference
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Add;Remove

MU04;IN01;WH14;QUP - Upper Plateau;QEC -

Qiddiya Experience Centre;VPN – Remote
Yes 3 User;QDC – Qiddiya Development Centre
(Lower Plateau);Nawaf Square –
AlMalqa;Black Garden

Yes from department table

Yes 4
Conditional Logic (Dependency)
Service Catalog Item Name SSID
Description Request SSID servcies
Long Description (Optional)
Visibility IT
Priority Low
Service Owner Network Operation

S. No Question
1 Requested For
2 Request Type

3 Location

4 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Network Operation

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List

List

Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Create, Remove, Update

MU04;IN01;WH14;QUP - Upper Plateau;QEC -

Qiddiya Experience Centre;VPN – Remote
Yes 3 User;QDC – Qiddiya Development Centre
(Lower Plateau);Nawaf Square –
AlMalqa;Black Garden

Yes 4
Conditional Logic (Dependency)
Service Catalog Item Name MAC Address
Description Mrequest for MAC services
Long Description (Optional)
Visibility IT
Priority Low
Service Owner Network Operation

S. No Question
1 Requested For
2 Request Type

3 Location

4 IP
5 Device
6 User Name
7 MAC Address
8 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Network Operation

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List

List

IP Address
Single Line Text
Single Line Text
Single Line Text
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Add;Remove;Block

MU04;IN01;WH14;QUP - Upper Plateau;QEC -

Qiddiya Experience Centre;VPN – Remote
Yes 3 User;QDC – Qiddiya Development Centre
(Lower Plateau);Nawaf Square –
AlMalqa;Black Garden

Yes 4
Yes 5
Yes 6
Yes 7
Yes 8
Conditional Logic (Dependency)
Service Catalog Item Name Access Points
Description Request AP services
Long Description (Optional)
Visibility IT
Priority Low
Service Owner Network Operation

S. No Question
1 Requested For
2 Request Type

3 Location

4 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Network Operation

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List

List

Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Add;Remove;Change

MU04;IN01;WH14;QUP - Upper Plateau;QEC -

Qiddiya Experience Centre;VPN – Remote
Yes 3 User;QDC – Qiddiya Development Centre
(Lower Plateau);Nawaf Square –
AlMalqa;Black Garden

Yes 4
Conditional Logic (Dependency)
Service Catalog Item Name External Users WiFi Access
Description Allow WiFi access for external users
Long Description (Optional)
Visibility All
Priority Low
Service Owner Network Operation

S. No Question
1 Requested For
2 Request Type
3 Visitor Name

4 Location

5 IP Address
7 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Network Operation

Assignment
S. No Assignment group
1 Network Operation
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Single Line Text

List

IP Address
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Add;Remove
Yes 3

MU04;IN01;WH14;QUP - Upper Plateau;QEC -

Qiddiya Experience Centre;VPN – Remote
Yes 4 User;QDC – Qiddiya Development Centre
(Lower Plateau);Nawaf Square –
AlMalqa;Black Garden

Yes 5
Yes 7
Conditional Logic (Dependency)
Service Catalog Item Name Conferencing Services
Description Conference System Services
Long Description (Optional)
Visibility All
Priority
Service Owner

S. No Question
1 Requested For
2 Request Type
4 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 IT Assets Manager

Assignment
S. No Assignment group
1 Helpdesk
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
Provide asset ITAssets group
Installtion Collaboration group

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 Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
Multiple Choice
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency

Provide asset

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Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes Screen;
2 Speaker/Mic ; Camera ;Meeting Recording; Other
Yes 3

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 Conditional Logic (Dependency)

Recording; Other

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Service Catalog Item Name SharePoint
Description SharePoint Service
Long Description (Optional)
Visibility All
Priority Low
Service Owner Cloud Operations

S. No Question
1 Requested For
2 Request Type
3 Access Privilege
4 Folder Name/Path
5 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Cloud Manager

Assignment
S. No Assignment group
1 Cloud Operations
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group

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 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
List
Single Line Text
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency

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Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 New Site; Access Permission; Modify site
Yes 3 Create;Modify;Revoke
Yes 4
5

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 Conditional Logic (Dependency)

show if request type = Access Permission

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Service Catalog Item Name FileCloud
Description Request for FileCloud service
Long Description (Optional)
Visibility All
Priority Low
Service Owner Cloud Operations

S. No Question
1 Requested For
2 Request Type
4 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Cloud Operations

Assignment
S. No Assignment group
1 Cloud Operations
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Access, Revoke
Yes 3
Conditional Logic (Dependency)
Service Catalog Item Name Share Folder
Description Share Folder Services
Long Description (Optional)
Visibility All
Priority Low
Service Owner Cloud Operations

S. No Question
1 Requested For
2 Request Type
3 Access Privilege
4 Description
5 Please Attach Folder Path Screenshot

Approval Workflow
S. No Approval Level
1 Line Manager
2 Cloud Operations

Assignment
S. No Assignment group
1 Cloud Operations
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group

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 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
List
Multi Line Text
Attachment

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency

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Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 New Folder; Access Permission
Yes 3 Create;Modify;Revoke
Yes 3
Yes 4

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 Conditional Logic (Dependency)

show if request type = Access Permission

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Service Catalog Item Name Hardware
Description Request Accessories
Long Description (Optional)
Visibility All
Priority Low
Service Owner

S. No Question
1 Requested For
2 Request Type
3 Peripherals
4 Cable Type
5 Heavy Duty Accessiores
6 Additional Accessiores
7 Laptop/Desktop

9 Location

10 Description
11 Justification

Approval Workflow
S. No Approval Level
1 Line Manager
2 Assets Manager

Assignment
S. No Assignment group
1 Helpdesk
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
Check Elgibility Assets Management Group
Deliver Asset Helpdesk

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 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Multiple Choice
List
Multiple Choice
Multiple Choice
List

List

Multi Line Text

Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency

Check Elgibility

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 Data Input
Mandatory (Yes/No) Order
Yes 1
Yes 2
Yes 3
Yes 4
Yes 5
Yes 6
Yes 7

Yes 9

Yes 10
Yes 11

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 Choices
Auto filled by Requested by
Peripherals;Heavy Duty Accessories;Additional Accessiores
Mouse & Keyboard;Headset;Docking Station;Cables
HDMI; USB Type-C; USB; Other
Docking Station;Laptop Bag;Laptop charger
Additional Screen;Laptop/Desktop;iPad
Normal Laptop;MacBook;iMac;Heavy Duty
MU04;IN01;WH14;QUP - Upper Plateau;QEC - Qiddiya Experience Centre;VPN – Remote
User;QDC – Qiddiya Development Centre (Lower Plateau);Nawaf Square – AlMalqa;Black
Garden

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 Conditional Logic (Dependency)

Show if Request type = Peripherals

Show if Peripherals = Cables
Show if Request type = Heavy Duty Accessiores
Show if Request type = Additional Accessiores
show if Additional Accessiores = Laptop/Desktop

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Service Catalog Item Name OLE 5
Description Request Access to OLE 5
Long Description (Optional)
Visibility All
Priority Medium (Special case)
Service Owner

S. No Question
1 Requested For
2 Request Type
3 User Name
5 Mobile
6 Description
7
8
9

Approval Workflow
S. No Approval Level
1 Line Manager

Assignment
S. No Assignment group
1 Helpdesk
2
3
 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Single Line Text
Single Line Text
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow
Data Input
Mandatory (Yes/No) Order
Yes 1
Yes 2
Yes 3
Yes
Yes 5
 Choices
Auto filled by Requested by
Grant Access, Revoke Access
 Conditional Logic (Dependency)

show if request type = Revoke Access

show if request type = Grant Access
Service Catalog Item Name Software
Description Provide Software
Long Description (Optional)
Visibility All
Priority Low
Service Owner

S. No Question
1 Requested For

2 Software Type

5 Access Type
6 Description
8
9
10

Approval Workflow
S. No Approval Level
1 Line Manager

2
Assets Manager

Assignment
S. No Assignment group
1 Helpdesk
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group
Check Elgibility/Avaibility Assets Management Group
Install Helpdesk

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 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference

List

List
Multi Line Text

al Workflow
Group Members (Email ID) Dependency
for Install and revoke
1
for install and
revoke

Dependency
Approval Workflow

orkflow
Dependency

Check Elgibility

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 Data Input
Mandatory (Yes/No) Order
Yes 1

Yes 2

Yes 4
Yes 5

l and revoke

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 Choices
Auto filled by Requested by
Adobe Pro;Photoshop;MS Visio;MS Project;Think-Cell;Adobe
Creative Suite App;InDesign;Lumion Pro;Efficient elements;Google
Earth Pro;Estate Master;Other Software
Install; Revoke Access; Delete Software

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 Conditional Logic (Dependency)

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Service Catalog Item Name Password Reset/Account Access
Description Request Template for Password Reset/Account Access
Long Description (Optional)
Visibility all
Priority Low
Service Owner

S. No Question
1 Requested For
2 Description
3
4
5
6
7

Approval Workflow
S. No Approval Level

Assignment
S. No Assignment group
1 Helpdesk
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group

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 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency

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Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2
3
4
5
6
7

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 Conditional Logic (Dependency)

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Service Catalog Item Name
Description
Long Description (Optional)
Visibility
Priority
Service Owner

S. No
1
2
3

Approval Workfl
S. No
1
2

Assignment
S. No
1
2
3

Fulfillment Tasks Workflow

Tasks Title
Disable Email and AD Account
IT Assets Clearance
Revoke PMIS Application Access - License
Revoke SAP
Revoke Software License
Offboarding
Request Template for Offboarding

All
Low

Question
Requested For
User Type
Description

Approval Workflow
Approval Level

Assignment
Assignment group

Fulfillment Tasks Workflow

Assignment group
Cloud Operation
Helpdesk
AMS PMIS & Engineering
AMS SAP
Helpdesk
 ‫اسم الخدمة‬

Data Input
‫السؤال‬
‫مطلوب ل‬

Approval Workflow
Group Members (Email ID)

Dependency

Dependency
 Data Input
Field Type
Reference
List
Multi Line Text

Dependency
Data Input
Mandatory (Yes/No)
Yes
Yes
Yes
Order
1
2
3
 Choices
Auto filled by Requested by
Qiddiya; Delivery Partner
Conditional Logic (Dependency)
Service Catalog Item Name Onboarding - External Users
Description Request Template for Delivery Partner - Onboarding
Long Description (Optional)
Visibility
Priority Low
Service Owner

S. No Question
1 Requested For
2 User Type
3 First Name
4 Last Name
5 Employee Name (Arabic)
6 Line Manager
7 Contractor Name
8 Contractor Name
8 Department
9 Position
11 Contractor Start Date
12 Contractor End Date
13 Mobile Number
14 Is a laptop required?
15 Description

Approval Workflow
S. No Approval Level
1 Line Manager
Department Manager
2 Cloud Operations

Assignment
S. No Assignment group
1 Cloud Operations
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group

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 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Single Line Text
Single Line Text
Single Line Text
Reference
List
Single Line Text
Reference
Single Line Text
Date
Date
Single Line Text
Yes/No
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

1
2

Dependency
Approval Workflow

orkflow
Dependency

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Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Delivery Partner;Contractor
Yes 3
Yes 4
Yes 5
Yes 6 from user table
Yes 7 JACOBS;JASARA; MACE; PARSONS
Yes 8
Yes 8 from department table
Yes 9
Yes 11
Yes 12
Yes 13
Yes 14
Yes 15

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 Conditional Logic (Dependency)

Showing if user type =Delivery Partner

Showing if user type =Contractor

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Service Catalog Item Name Update User Information
Description Modify user information
Long Description (Optional)
Visibility All
Priority Low
Service Owner

S. No Question
1 Requested For
2 Request Type
4 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Cloud Operations

Assignment
S. No Assignment group
1 Cloud Operations
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group

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 ‫تحديث بيانات المستخدم‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ List
Multiple Choice
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency

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Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2Update Mobile Number;Update Email Signature;Other
Yes 3

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 Conditional Logic (Dependency)

Signature;Other

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Service Catalog Item Name Active Directory
Description Active Directory Services
Long Description (Optional)
Visibility IT
Priority Low
Service Owner

S. No Question
1 Requested For
2 Request Type
3 Management Type
4 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Cloud Operations

Assignment
S. No Assignment group
1 Cloud Operations
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group

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 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
List
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency

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Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 User Management;Group Policy Management
Yes 3 Create;Modify;Remove
Yes 4

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 Conditional Logic (Dependency)

anagement

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Service Catalog Item Name Backup
Description Request for backup
Long Description (Optional)
Visibility IT
Priority Low
Service Owner

S. No Question
1 Requested For
2 Request Type
4 Description
6
7
8
9
10

Approval Workflow
S. No Approval Level
1 Line Manager
Department Head
2 Cloud Operations

Assignment
S. No Assignment group
1 Cloud Operations
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group

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 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

1
2

Dependency
Approval Workflow

orkflow
Dependency

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Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes Modify 2Job;Disable Job;Server Snapshot;Server Full Backup (One time)
3

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 Conditional Logic (Dependency)

Full Backup (One time)

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Service Catalog Item Name Server / VM
Description Request Create;Decommission, or Modify for Server / VM
Long Description (Optional)
Visibility IT
Priority Low
Service Owner

S. No Question
1 Requested For
2 Request Type
3 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Cloud Operations

Assignment
S. No Assignment group
1 Cloud Operations
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group

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 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency

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Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Create;Decommission;Modify
3

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 Conditional Logic (Dependency)

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Service Catalog Item Name Storage
Description Request storge services
Long Description (Optional)
Visibility IT
Priority Low
Service Owner Cloud Operations

S. No Question
1 Requested For
2 Request Type
3 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Cloud Operations

Assignment
S. No Assignment group
1 Cloud Operations
2
3

Fulfillment Tasks Workflow

Tasks Title Assignment group

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 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ List
List
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

orkflow
Dependency

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Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Add;Reclaim;Extend
Yes 3

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 Conditional Logic (Dependency)

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Service Catalog Item Name Certificate
Description Request for certificate services
Long Description (Optional)
Visibility IT
Priority Low
Service Owner Cloud Operations

S. No Question
1 Requested For
2 Request Type
3 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Cloud Operations

Assignment
S. No Assignment group
1 Cloud Operations
2
3

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 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow

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Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Yes 2 Issue a new certificate;Update Certificae
Yes 3

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 Conditional Logic (Dependency)

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Service Catalog Item Name Database
Description Request for DB services
Long Description (Optional)
Visibility IT
Priority Low
Service Owner Database

S. No Question
1 Requested For
2 Request Type
3 Access Privileges

4 Change Type

5 Provisoning Type

6 Description

Approval Workflow
S. No Approval Level
1 Line Manager
2 Database

Assignment
S. No Assignment group
1 Database
2
3
 ‫اسم الخدمة‬

Data Input
‫السؤال‬ Field Type
‫مطلوب ل‬ Reference
List
List

List

List

Multi Line Text

al Workflow
Group Members (Email ID) Dependency

Dependency
Approval Workflow
Data Input
Mandatory (Yes/No) Order Choices
Yes 1 Auto filled by Requested by
Access Privileges;Database
Yes 2
Changes;Provisioning
Yes 3 New Privileges,Modify current Privileges

Refresh Database;Decommission
Yes 4
Database;Tune Database;Configure Database

Create New
Yes 5 DataBase,Clone,Increase,Decrease,Backup,Re
store
Yes 6
 Conditional Logic (Dependency)

Show If Request Type=Access Privileges

Show if Request Type= Database Changes

Show if Request Type = Provisioning