TERMS OF BUSINESS

RENT COLLECTION & COMPLIANCE SERVICE

www.southernbrook.co.uk
This Agreement is made between the Landlord of the Property (as named at the end of this Agreement) and Southernbrook
Lettings Limited who agree to act as sole agent for the Landlord for letting the property and are hereinafter referred to as "the
Agent". The purpose of this document is to set out clearly and concisely the extent of the letting and management service
offered and the scale of fees charged.
The terms of the Agreement set out in this document will constitute a binding legal contract. If you are unsure of your
obligations under this Agreement, then you are advised to take independent legal advice before signing. This Agreement is
set out to comply with the requirements of the Provision of Services Regulations 2009 SI 2999.

RENT COLLECTION & COMPLIANCE SERVICE Southernbrook Lettings Ltd provides a property management service to owners
wishing to let out their property. The standard fee for the rent collection service is taken as a percentage of the gross rents
due for the period of the tenancy.

The Rent Collection & Compliance Service includes:

1. Advising as to the likely rental income.
2. Advertising and generally marketing the Property.
3. Interviewing prospective tenants and conducting viewings. Upon application to rent the property the Agent will, if
requested by the Landlord take up full references. This may be carried out by the agent or through a third-party
referencing company. Where necessary, additional security would be requested by means of a guarantor.
4. Providing a suitable tenancy agreement for the Property
5. Taking a deposit from the Tenant, dealing with this deposit under the requirements of the agents chosen deposit
protection scheme until the end of the tenancy when the Property and contents have been checked.
6. Collecting the Rent as per the terms of the Tenancy and paying over to the Landlord (normally within 5 working
days of receipt) less any fees or expenses due or incurred for the period. Payments will be made by direct bank
transfer and a detailed rent statement will be emailed or posted to the Landlord.
7. Making payments on behalf of the Landlord from rents received for costs incurred during the tenancy.

All items and other expenses will be charged according to the scale of fees at the end of this agreement.

1. GENERAL AUTHORITY:
The Landlord confirms that he/she is the sole or joint owner of the Property and has the right to rent out the Property under
the terms of the mortgage or head lease. The Landlord agrees to provide the Agent with proof of ownership prior to the
tenancy commencing. Where necessary, the Landlord confirms that permission to let has been granted by the mortgagee and
will provide documentation confirming this to the Agent. The Landlord also agrees to provide the Agent with a form of
identification. The Landlord authorises the Agent to carry out the various usual duties of property management including
those listed in items 1-7 of the Rent Collection Service. The Landlord also agrees that the Agent may take and hold deposits
and comply with the requirements of any tenancy deposit scheme that may apply to that deposit. It is declared that the
Agent may earn and retain commissions from third party companies in the pursuit of letting/managing the Property. The
Agent declares that fees may be charged to either Landlord for ancillary services (e.g key cutting) and that such fees will
include a profit element to cover the Agents business and administrative costs.

1.1. REFERENCING:
Upon request from the Landlord, the Agent will carry out referencing checks on any prospective tenants. This may be carried
out by the Agent themselves or through a third party referencing supplier. The Agent will make reasonable endeavours to
select good tenants with appropriate references who are capable of meeting the monthly rental payments. However, the
Agent will not be responsible where fraudulent or incorrect information has been provided by applicants and the Agent had
no reason to believe the information to be fraudulent or incorrect. Where a third party referencing supplier report shows the
applicants to be suitable tenants and the Agent has reviewed the report with the Landlord and has no reason to believe that
the information is incorrect or has been fraudulently supplied the Agent will not be responsible for any default by the Tenant.

1.2. RENEWALS:
The Agent will contact both parties prior to the end of the fixed term to discuss any ongoing Tenancy Agreement and review
of Rent. With the consent of the Landlord, if the tenancy is renewed to the same tenant (or any person associated with the
Tenant), a Tenancy Renewal Fee shall be payable by the Landlord on the renewal date as per the scale of fees. The Agent shall
prepare the tenancy agreement for the new tenancy and the terms of this Agreement shall continue until the Tenant leaves,
or this Agreement is terminated.
2. LIABILITY FOR TENANT DEFAULT:
Although the aim is to take every care in managing the Property, the Agent cannot accept responsibility for non-payment of
rent, damage or other default by tenants, or any associated legal costs incurred in their collection where the Agent has acted
correctly in terms of this Agreement, or on the Landlord’s instructions. An insurance policy is recommended for this
eventuality.

3. AGENT REMUNERATION:

3.1 The Landlord agrees to pay the monthly rent collection fee at the agreed percentage. This fee applies once a tenant
is introduced to the Property by the Agent and the Tenant enters into a Tenancy Agreement
3.2 The Landlord agrees to pay the Agent for any reasonable costs, expenses or liabilities incurred or imposed on the Agent
provided that they were incurred on behalf of the Landlord in pursuit of the Agent's normal duties within the scope of
authority given by this agency agreement. To assist the Agent in carrying out his duties effectively, the Landlord agrees to
respond promptly with instructions where necessary to any correspondence or requests from the Agent.

3.3 . Where the agreement is cancelled under the Consumer Contracts (Information, Cancellation and Additional Charges)
Regulations 2013 (or previous consumer contract legislation) the Landlord agrees to repay any reasonable costs incurred by
the Agent in carrying out his duties before the cancellation of the contract (see clause 15.3).

3.4 The Landlord agrees to indemnify the Agent for any loss, damage, penalty or fine (whether civil or criminal) or associated
costs suffered as a result of the Agent providing services to the Landlord, except where this is attributable to the negligence of
the Agent

3.5 The Landlord agrees that any work carried out by the Agent for the Landlord beyond that set out in this Agreement, which
is within the Agents general authority will be charged at an agreed hourly rate.

4. MAINTENANCE:
4.1 The Landlord agrees to provide the Property in good and lettable condition and that the Property conforms to all current
Regulations relating to the Letting of the Property. The Landlord agrees to make the Agent aware of any ongoing maintenance
problems prior to instructing the Property to let.

4.2 Should the Landlord require the Agent to carry out any maintenance works on their behalf, the Agent will instruct their
preferred contractor, which is normally Houserack Ltd, unless otherwise agreed with the Landlord, and by signing these Terms
of Business the Landlord gives consent for their contact details to be passed to Houserack Ltd or any other agreed contractor,
to be used only in correspondence for maintenance works, a shareholder of Southernbrook Lettings Ltd is also a shareholder
within Houserack Ltd. Under the rent collection service an maintenance arrangement fee will be payable.

4.3 By law, it is necessary to carry out an annual gas safety inspection on any gas appliances and flues to ensure they are
maintained in a safe condition. The Agent will carry this out on the Landlord's behalf and expense and administer the
necessary records. The reasonable costs involved will be debited to the Landlord’s account.

4.3 Where the Agent is required to co-ordinate repair and maintenance work on behalf of the Landlord, the Agent will not be
responsible for any negligence, damage, or breach of contract by any contractor employed in this way.

5. OVERSEAS RESIDENTS:
When letting property and collecting rents for non-UK resident landlords (NRL) i.e. landlords living overseas, the Agent is
obliged by the Income Tax Act 2007 and the Taxation of Income from Land (Non-Residents) Regulations 1995 to deduct tax (at
the basic tax rate) to cover any tax liability, unless the Landlord has been authorised in writing by HM Revenue and Customs
(HMRC) to receive rent gross. In this situation, the Agent also requests that the Landlord appoints an accountant or reserves
to the Agent the right to employ a suitably qualified accountant in order to manage correspondence with the Inland Revenue.
A standard annual charge will be made for this work and the Agent may charge reasonable administration expenses for
further work requested by the Landlord, the Landlord's accountant or the HMRC in connection with such tax liabilities.

6. COUNCIL TAX:
Payment of Council tax will normally be the responsibility of the Tenants in the Property unless otherwise agreed. However,
landlords should be aware that where a property is empty, let as holiday accommodation, or let as a house in multiple
occupation (HMO) responsibility for payment of council tax then rests with the owner of the Property.
7. SERVICES:
The Landlord will be responsible under the rent collection service to inform the utility companies (electricity, gas and water) of
the meter readings and change of occupation. In many cases, the service companies (e.g. BT) require that the new occupiers
formally request and authorise the service and it is not possible for the Landlord/Agent to do this on the Tenant’s behalf.
Regarding mail, Landlords should take care to inform all parties (e.g. Banks, clubs, societies etc.) of their new address; it is not
always possible to rely on tenants to forward mail.

8. INVENTORY:
The deposit protection schemes established under the terms of the Housing Act 2004 advise that all landlords need to be
protected by good inventory and condition reports from the outset. Upon request by the Landlord, the Agent will arrange for
an inventory to be carried out and a charge will be made for this depending on the size of the Property as per the scale of fees.
The inventory service will include all removable items in the Property (except those of negligible value) plus carpets,
paintwork, wall coverings, curtains, mirrors, sanitary ware and other articles that, in the opinion of the Agent, need regular
checking. Landlords should not leave any articles of exceptional value in the Property without prior arrangement with the
Agent. The inventory service will include a full schedule of condition (condition, colour & decoration of ceilings, walls, doors &
door fittings etc.), with accompanying photographs, and a full report will be kept on file by the Agent for the term of the
tenancy. Should the landlord not want the agent to organise an inventory then they must make this clear and it will not be
charged although this isn’t recommended.

9. TENANCY AGREEMENT:
The Rent Collection Service includes the preparation of a tenancy agreement in the Agent's standard form(s). Should the
Landlord, advisors or mortgagees require amendment of the contract or require the Agent enter into further work or
correspondence, a fee for this extra work may be requested (or you may have the tenancy agreement amended by your own
adviser at your own expense). It is agreed that the Agent may sign the tenancy/let agreement(s) on behalf of the Landlord.

10. NOTICES:
The Agent will, upon request of the Landlord, serve the usual legal notices on the Tenant(s) in order to terminate the tenancy,
increase the Rent, or for any other purpose that supports the good management of the Property, or the timely return of the
Deposit at the end of the Tenancy. Fees will be charged for this service as per the scale of fees.

11. HOLDING DEPOSIT:

A holding deposit is usually taken from a tenant applying to rent a property. The purpose of this deposit is to verify the
Tenant's serious intent to proceed, this deposit is the equivalent to one week’s rent. This deposit does not protect the
Landlord against loss of rent due to the Tenant deciding to withdraw, or references proving unsuitable. Upon the
commencement of the Tenancy Agreement, this deposit will be credited to the Tenant’s account towards the first month’s
rent. Should the tenant fail referencing due to misleading information provided against their application, or withdraw their
application to rent the Property, the Agent reserves the right to retain any costs incurred.

12. TENANCY DEPOSITS:

12.1 Deposits A tenancy deposit will be payable by the Tenant prior to or upon signing the tenancy agreement in addition to
any rent due. The purpose of the tenancy deposit is to protect the Landlord against loss of rent or damage to the Property
during the tenancy itself. The Deposit will be kept in a separate and secure client account ready for refunding (less any
charges due) at the end of the tenancy, or forwarded to one of the Government-regulated deposit schemes listed below.

12.2 Statutory Tenancy Deposit Protection. Where the tenancy is an assured shorthold tenancy, the Landlord or Agent is
legally required to ensure that any tenancy deposit taken under the tenancy is protected within one of three statutory
tenancy deposit schemes within 30 days of receipt. The schemes are:
(1) The Deposit Protection Service (DPS)
(2) My Deposits
(3) Tenancy Deposit Scheme (TDS)
12.3 Tenancy Deposit Information. Where statutory tenancy deposit protection applies to a tenancy deposit, and the
deposit is received by the Agent, the Agent will within 30 days of receipt of the deposit, provide to the Tenant and any other
Relevant Person, the Prescribed Information required under The Housing Act 2004. By signing this agreement, the landlord
gives the agent authorization to sign deposit information on their behalf.

More information on the requirements of the deposit protection schemes are available on the following website(s) and
landlords are strongly urged to familiarize themselves with their legal responsibilities:

https://www.gov.uk/tenancy-deposit-protection
13. TENANCY CHECK OUT:

13.1 Following the departure of tenants, and upon request by the Landlord, and as per scale of fees, a final inspection (Check
Out) of the Property will be carried out. Testing of all the electrical appliances, heating system and plumbing is not feasible
during this inspection; a qualified contractor should be appointed for this purpose should it be required by the Landlord. The
Agent, or appointed Inventory Company, will endeavour to report any apparent deficiencies or dilapidations to the Landlord
(and, if appropriate, to the relevant tenancy deposit scheme administrator) together with any recommended deductions or
replacement values if requested by the Landlord

14. TENANCY DEPOSIT DISPUTES:

14.1 Upon request of the Landlord, and as per scale of fees, the Agent will attempt, by negotiation, to resolve any deposit
disputes between the Landlord and the Tenant. Where the Deposit is subject to statutory tenancy deposit protection, and a
dispute cannot be resolved between the parties, then it will be necessary to submit the claim to the tenancy deposit
administrators for adjudication under an alternative dispute resolution (ADR) process or to take Small Claims action in the
County Court. An estimate of the likely costs of preparing and submitting the claim to adjudication or for Small Claims will be
prepared by the Agent, and a fee will be payable for this Service.

14.2 The Landlord agrees that in the event of a deposit going into dispute and being submitted to the adjudicators, that any
outstanding bills for cleaning or repairs subject to the dispute process will be settled by the Landlord and any monies due
repaid to the Landlord from the deposit subject to the findings of the adjudicators. The agent accepts no liability for any
decisions made by the deposit protection dispute resolution or small claims court.

15. TERMINATION:
15.1 Termination of Agency Agreement. This Agreement may be terminated by either party by way of three months' written
notice.

15.2 Serious Breach of this Agreement. The Landlord or Agent may terminate this Agreement on 14 days notice if there is a
fundamental breach of this Agreement, and the other party does not remedy the breach within 14 days. Discrimination
against any applicant, tenant, employee or sub-contractor for gender, race, age disability, religious belief, or sexual orientation
may constitute a fundamental breach.

15.3 Minimum Fee. The Minimum Fee applies if on termination the total fees due are less than the Minimum Fee. Where
cancellation of this Agreement is unavoidable due to circumstances beyond the control of either party, the Minimum Fee may
not apply and any pre-payments will be returned to the person entitled to them, less any expenses reasonably incurred to the
date of cancellation.
The Minimum Fee will also apply if the Agent introduces a Tenant to the Property, who finds the Property as a result of the
Agents marketing efforts, or the Tenant is otherwise introduced to the Property during the Agents period of sole agency, and
enters into a Tenancy Agreement with the Landlord.

15.4 Tenancy Agreement. The Landlord shall provide the Agent with any requirements for return and repossession of the
Property at the earliest opportunity. Landlords should be aware that any tenancy agreement entered into on the Landlord's
behalf is a binding legal agreement for the term agreed. Details of any tenancy agreement being entered into will be
communicated to the Landlord as soon as possible. Landlords should be aware that the legal minimum notice period to
tenants under assured shorthold tenancies is generally two months (should the contract allow for early termination) and this
needs to be given even in the case of a fixed term tenancy which is due to expire.

15.5 Agreements signed away from the Agents office. Where the Landlord is a consumer (being an individual acting wholly
or mainly outside of their own trade or business) and this Agency Agreement is signed:
• at a place which is not the Agent’s office;
• at the Agent’s offices but following a meeting between the parties away from the Agent’s offices; or
• without meeting face to face at all.
The Landlord has a right to cancel under consumer protection legislation within 14 days (‘a cooling off period’) of the date of
this Agreement. A cancellation notice is available at the end of this Agreement. Where the Landlord waives his right to
cancellation by agreeing to the Agent carrying out works immediately following the date of this Agreement he will be
responsible for any reasonable costs incurred by the Agent in carrying out their duties if the Landlord cancels this contract
during the ‘cooling off’ period.

16. SOLE LETTING RIGHTS:

It is agreed that Southernbrook Lettings will be the Sole Agent for an initial period of 8 weeks. Should another Agent be
instructed during this period a fee will become payable (See Scale of Fees)
17. SAFETY AND ENERGY PERFORMANCE REGULATIONS:
WARNING: You should read and understand these obligations before signing overleaf.
17.1 The letting of property is now closely regulated with respect to consumer safety. The law makes particular demands
regarding the safety, servicing and inspection of the gas and electric appliances and installations within a property, and with
respect to the safety of furniture and soft furnishings provided. The following regulations (as amended) apply:
- Furniture and Furnishings (Fire)(Safety) Regulations 1988
- General Product Safety Regulations 2005
- Gas Safety (Installation and Use) Regulations 1998 & 2018
- Electrical Equipment (Safety) Regulations 1994 & 2016
- Plugs and Sockets (Safety) Regulations 1994

17.2 The Landlord confirms that they are aware of these obligations and that the Agent has provided sufficient information to
assist with compliance. It is agreed that the Landlord shall ensure that the Property is made available for letting in a safe
condition and in compliance with the above regulations. The Agent shall ensure that all relevant equipment is checked at the
beginning of the tenancy and maintained during the tenancy as required, and that appropriate records are kept. The Landlord
agrees to repay the Agent’s costs incurred including any expenses or penalties that may be suffered as a result of non-
compliance of the Property to fire and safety appliance standards.

17.3 Where the Landlord has duties in regard to the prevention of legionella and the inspection of domestic-type water
systems, it is agreed that the Landlord shall be responsible for the maintenance of the water system and any associated safety
checks under these duties. The Landlord confirms that they are aware of these duties and that the Agent has provided
sufficient information to assist with compliance. The Agent shall arrange for the relevant risk assessments to be carried out
should the Landlord not supply their own report and a fee will become payable (As per scale of fees)

17.4 Under the Energy Efficiency (Private Rented Property) Regulations 2015, all residential rented properties (unless
exempt) require an Energy Performance Certificate with a minimum rating of E, which must be conducted by a qualified
DEA. This must be available prior to the marketing of the property and a copy supplied to the tenants either prior to the
tenancy starting or upon request of the tenant. The certificate is valid for 10 years, and as part of our managed service, we
will inform you when the certificate is due for renewal and advise you should the rating need improvement to fall in line
with current regulations.

17.5 The Landlord must ensure that a Gas Safety Certificate, where required, is provided to the Tenant prior to their
occupation of the property. Where the Landlord does not have a valid Gas Safety Certificate for the property the Agent will
arrange this and the Landlord will reimburse the Agent for the full cost of arranging the gas safety check.

17.6 As from 1st October 2015, a relevant landlord must ensure that;
A. during any period beginning on OR after 1st October 2015 when the premises are occupied under the tenancy –

i. a smoke alarm is equipped on each storey of the premises on which there is a room used wholly or partly as
living accommodation;
ii. a carbon monoxide alarm is equipped in any room of the premises which is used wholly or partly as living
accommodation and contains a solid fuel burning combustion appliance; and
B. checks are made by or on behalf of the landlord to ensure that each prescribed alarm is in property working order on the
day the tenancy begins if it is a new tenancy. All detectors are checked on Property Inspections and noted on the report, a
copy of which will be sent to you.

17.7 The landlord must further ensure that the property is professionally cleaned prior to the commencement of any tenancy
and will provide receipts to the agents for this. The agent can provide written quotations where necessary.

17.8 The landlord must ensure that a satisfactory EICR (Electrical Installation Condition Report), is carried out prior to the
tenancy commencing to comply with statutory regulations. Where a landlord does not have a satisfactory EICR in place the
agent will organise this and the landlord will reimburse the agent for all costs. Should C1 or C2 remedial works be required in
order for a contractor to issue a satisfactory EICR report a quote for these works will be provided to the landlord and works
must be carried out within 28 days by a qualified electrician. Should any C3 remedials be identified a quote for these will be
presented to the landlord for review/approval but are not a mandatory requirement to be carried out. Further guidance can
be found here:
https://www.gov.uk/government/publications/electrical-safety-standards-in-the-private-rented-sector-guidance-for-
landlords-tenants-and-local-authorities/guide-for-landlords-electrical-safety-standards-in-the-private-rented-sector
18. INSTRUCTIONS:
It is agreed that any instructions to the Agent from the Landlord regarding termination, proceedings, major repairs, payment,
or other significant details regarding the letting be confirmed to the Agent in writing.

19. FEES AND VALUE ADDED TAX:

All fees stated are inclusive of VAT and will be deducted from the Landlord’s account as they fall due. Management fees are
based on a percentage of the actual rental amount. For example, a property rented at £1,000pcm at a commission rate of
10% will incur a monthly management fee of £120.00 including VAT.

20. INSURANCE:
The Landlord shall be responsible for the Property being adequately insured and that the insurance policy covers the situation
where the Property is let.

21. HOUSING BENEFIT:

The Landlord undertakes to reimburse the Agent for any claims arising from overpayment which may be made by the local
authority in respect of housing benefit, or other benefit scheme, paid to or on behalf of the Tenant(s) as rent. This
undertaking shall remain in force during the currency of the tenancy and up six years thereafter, whether or not the Agent
continues to be engaged to let or manage the Property under this Agreement.

22. LEGAL PROCEEDINGS:

If the Agent is collecting rent from the Tenant and rent is outstanding for 5 days after it becomes due the Agent will notify the
Landlord promptly and use its reasonable endeavours to obtain payment from the Tenant over the following 28 day period. At
the expiry of that 28 day period the Agent will offer general advice on the next steps to be taken but cannot undertake legal
proceedings on the Landlord’s behalf and cannot accept any liability for rent arrears or breaches of the Tenancy Agreement. If
the Landlord wishes to appoint a solicitor he may do so at his sole cost. The Agent will charge a fee for attendance at Court
and any protracted correspondence with solicitors.

23. RIGHT TO RENT CHECKS:

The Agent will carry out any checks required under the Immigration Act 2014, as required by law, on all proposed Tenants and
any permitted occupiers at the start of or prior to the commencement of the Tenancy and any follow up checks where the
Tenant has a limited right to rent. The Agent’s responsibilities for such checks will only extend for the duration of this
Agreement. A fee will be charged for this service.

24. COMPLAINTS:
Where the Landlord is unsatisfied with any service provided by the Agent the Landlord should contact the Agent in the first
instance to try to resolve matters. The Agent has an in-house complaints policy which must be followed. The complaint will
be acknowledged within three working days of receipt, a full investigation will be undertaken with a written outcome
submitted within 15 working days. The Agent is a member of The Property Ombudsman and where the Landlord is unsatisfied
with the way the complaint has been handled the Landlord may refer the matter to the scheme for a further decision. The
TPO can be contacted via their website www.tpos.co.uk , Tel: 01722 335458 Address: Milford House 43-55 Milford Street
Salisbury SP1 2BP

25. KEEPING RECORDS AND DATA PROTECTION:

The Agent undertakes to comply with data protection regulations and not to divulge any personal details of the Landlord or
Tenant to any other third party or organisation without prior approval unless this is necessary to comply with a statutory
obligation. The Agent will make every effort to keep such information safe and secure and will keep copies of agreements and
other documents in relation to the tenancy for the period of the tenancy and for a reasonable period from the date of expiry
of the tenancy. The Agent will keep copies of all financial information for seven years.

25.1 Where the Landlord processes and stores any personal details of the Tenant, the Landlord is required to provide the
Tenant with a privacy notice of how their data will be processed or used by the Landlord. The Landlord is also required to
ensure that any data held is adequate, relevant and not excessive for the purposes for which it is processed and is accurate
and kept up to date. Data should not be kept for longer than necessary and should be deleted or shredded appropriately
when no longer required. When the agent is instructed on a rent collect basis and the landlord is managing the property,
contact details will be provided to both Tenant and Landlord to facilitate the management of the property.
26. ABOUT THIS AGREEMENT:
No amendments or variation to this Agency Agreement will have any contractual effect unless agreed by the parties in writing.
This Agreement shall be governed by and construed in accordance with the laws of England and Wales, and each of the
parties submits to the exclusive jurisdiction of the courts in England and Wales.
This Agency Agreement constitutes the entire written agreement between the parties and supersedes any previous
agreement, discussion, correspondence or understanding between the parties but this will not affect any obligations in any
such prior agreement which are expressed to continue after termination. In the event that any part of this Agreement is held
to be void or unenforceable it will be severed from the Agreement and the remainder of the Agreement will continue in force
to the fullest extent possible. The terms and conditions of this Agreement may be varied by the Agent, but only with two
months’ prior written notice.

Notice of the Right to Cancel

The Consumer Contracts (Information, Cancellation and Additional Charges) Regs 2013

The right to cancel only applies if the Landlord enters into an agreement with the Agent where the Landlord is a consumer
(being an individual acting wholly or mainly outside of their own trade or business) and this Agency Agreement is signed:
• at a place which is not the Agent’s office;
• at the Agent’s offices but following a meeting between the parties away from the Agent’s offices; or
• without meeting face to face at all.

Information for Landlords:

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after
14 days after the day on which this contract was entered into.

To exercise the right to cancel, you must inform the Agent at [Insert address, tel, fax and email] of your decision to cancel
this contract by a clear statement (eg a letter sent by post, fax or email). You may use the model cancellation form below,
but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right
to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, the Agent will reimburse to you any payments received from you without undue delay, and not
later than 14 days after the day on which the Agent was informed about your decision to cancel this contract. The Agent will
make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly
agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. However, if you requested that
the Agent begins the performance of services during the cancellation period, you shall pay an amount which is in proportion
to what has been performed until you have communicated to the Agent your cancellation of this contract, in comparison
with the full coverage of the contract.
------------------------------------------------------ cut here -----------------------------------------------------------------

Complete, detach and return this form ONLY IF YOU WISH TO CANCEL THE CONTRACT.

Cancellation Notice to be Included in Notice of the Right to Cancel

To: _____________________________________________ [Insert Agent’s name, address, fax number and email address]

I/We* hereby give notice that I/we* wish to cancel my/our* contract …………………………….
………………………………………………………………………………………………………
[Agent to insert reference number, property address or other details to enable the contract to be identified. He may also
insert the name and address of the consumer.]

Signed………………………………….

Name and Address …………………………………………………………………………………

……………………………………………………………………………………………………...

Date……………………………………

* delete as appropriate
 SCALE OF FEES
RENT COLLECTION & COMPLIANCE SERVICE FEE FEE INC VAT
MONTHLY RENT COLLECTION FEE
For Example Monthly Rent of £……….. the fee 10% 12%
would be £…………… including VAT
ARRANGEMENT FEE £295.00 £354.00
INVENTORY & CHECKOUT See separate scale of fees below
REFERENCING & RIGHT TO RENT CHECKS £195.00 £234.00
DEPOSIT REGISTRATION £40.00 £48.00
LAND REGISTRY SEARCH £25.00 £30.00
GAS SAFETY CERTIFICATE £110.00 £132.00
GAS SAFETY & BOILER SERVICE £150.00 £180.00
ENERGY PERFORMANCE CERTIFICATE £110.00 £132.00
ELECTRICAL SAFETY CERTIFICATE £190.00 £228.00
LEGIONELLA RISK ASSESSMENT £110.00 £132.00
MINIMUM FEE (Withdrawal) £295.00 £354.00
SOLE AGENCY BREACH £250.00 £300.00

FULL INVENTORY INCLUDING CHECKOUT FEE FEE INC VAT

UP TO 2 BEDROOMS UN-FURNISHED £200.00 £240.00
FURNISHED £225.00 £270.00
3 BEDROOMS UN-FURNISHED £235.00 £282.00
FURNISHED £255.00 £306.00
4 BEDROOMS UN-FURNISHED £265.00 £318.00
FURNISHED £280.00 £336.00
5 BEDROOMS AND OVER POA

ADDITIONAL FEES – as required FEE FEE INC VAT

TENANCY FIXED TERM RENEWAL £125.00 £150.00
ADDITIONAL CLAUSES TO AGREEMENT £50.00 £60.00
ADDITIONAL RIGHT TO RENT CHECK £50.00 £60.00
ARRANGEMENT OF MAINTENANCE WORKS 10% of contractor invoice 12%
PREPARE & SUBMIT SINGLE CLAIM DEPOSIT £150.00 £180.00
PREPARE & SERVE SECTION 6 NOTICE £50.00 £60.00
PREPARE & SERVE SECTION 8 NOTICE £110.00 £132.00
PREPARE & SERVE SECTION 13 NOTICE £50.00 £60.00
PREPARE & SERVE SECTION 21 NOTICE £75.00 £90.00
ADDITIONAL PROPERTY INSPECTION £45.00 £54.00
ANNUAL RENTAL STATEMENT £45.00 £54.00
OVERSEAS LANDLORD NRL6 CERTIFICATE £90.00 £108.00
RENT & LEGAL COVER (on top of MM fee) POA POA
RENT & LEGAL COVER (outside MM fee) POA POA
KEY CUTTING POA POA
POST REDIRECTION POA POA
[ ] I/we consent to the Agent carrying out marketing work immediately (prior to any right of cancellation period).
See clause 15.5 above. Tick box if this applies.

[ ] I/we agree that my personal contact details and relevant information may be shared with trusted third parties as necessary
(the Agent will not share any personal information with third party organisations for marketing purposes).

[ ] I/we confirm that we are the sole/joint owners of the Property.

Property Address

__________________________________________________________________________________________________

____________________________________________________ Post Code:_____________________________________

Landlord Details (1)

Title: Mr / Miss / Ms / Mrs / Other: (please specify)________________________________________________________

Forename:_______________________________ Surname:________________________________

Current Address:____________________________________________________________________________________

________________________________________ Post Code:________________________________________________

Home:________________________________ Mobile:_____________________________________________________

Email:____________________________________________________________________________________________

Landlord Details (2)

Title: Mr / Miss / Ms / Mrs / Other: (please specify)________________________________________________________

Forename:_______________________________ Surname:________________________________

Current Address:____________________________________________________________________________________

________________________________________ Post Code:________________________________________________

Home:________________________________ Mobile:_____________________________________________________

Email:____________________________________________________________________________________________

Bank details to which rent payments are to be sent:

Bank Name:………………………………………

Sort Code:……….-……….-………. Account No:……………………………………………………………

Beneficiary:……………………………………………………………………………………………………

IMPORTANT NOTICE: Clients should carefully read and understand the above terms of business before signing

Signed Landlord 1:…………… ........................................................... ........................................................... Date: ........................

Signed Landlord 2:…………… ........................................................... ........................................................... Date: ........................

Signed by Agent………………………………………………………………………………………………………………………………..Date…………………………

Agent to complete:
Proof of Ownership provided: Mortgage Statement / Deeds / Land Registry Title (copies only).
Identification: Passport / Driving Licence (copies only).