Basic Competency 21st Century

TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
TABLE OF CONTENTS
BASIC COMPETENCIES
Page No.
I. DEFINITION 3
II. COMPETENCY STANDARDS 6
Units of Competencies (NC I Level)

Receive and respond to workplace communication 9
Work with others 12
Solve/address routine problems 16
Enhance self-management skills 23
Support Innovation 27
Access and maintain information 30
Follow occupational safety and health policies and procedures 35
Apply environmental work standards 40
Adopt entrepreneurial mindset in the workplace 45
Units of Competencies (NC II Level)

Participate in workplace communication 49
Work in team environment 54
Solve/address general workplace problems 58
Develop career and life decisions 62
Contribute to workplace innovation 65
Present relevant information 69
Practice occupational safety and health policies and procedures 72
Exercise efficient and effective sustainable practices in the workplace 76
Practice entrepreneurial skills in the workplace 80
Units of Competencies (NC III Level)
Lead workplace communication 84
Lead small teams 87
Apply critical thinking and problem solving techniques in the workplace 92
Work in a diverse environment 98
Propose methods of applying learning and innovation in the organization 102
Use information systematically 107
Evaluate occupational safety and health work practices 113
Evaluate environmental work practices 117
Facilitate entrepreneurial skills for micro-small-medium enterprises 121
(MSMEs)
Units of Competencies (NC IV Level)

Utilize specialized communication skill 127
Develop and lead teams 134
Perform higher order thinking processes and apply techniques in the 141
workplace
Contribute to the practice of social justice in the workplace 147
Manage innovative work instructions 150
Manage and evaluate usage of information 154
Lead in improvement of Occupational Safety and Health Program, 158
Policies and Procedures
Lead towards improvement of environmental work programs, policies 163
and procedures
Sustain entrepreneurial skills 167
Units of Competencies (NC V Level)

Manage and sustain effective communication strategies 172
Manage and sustain high performing teams 176
Evaluate higher order thinking skills and adjust problem solving 180
techniques
Advocate strategic thinking for global citizenship 189
Incorporate innovation into work procedures 194
Develop systems in managing and maintaining information 203
Manage implementation of occupational safety and health programs in 211
the workplace
Manage implementation of environmental programs in the workplace 215
Develop and sustain a high-performing enterprise 218
Amended CS for Basic Competencies Integrating 21st Century Skills Promulgated July 9, 2019 Page 1
III. CURRICULUM DESIGN 222
IV. MATRIX OF BASIC COMPETENCIES 310
ACKNOWLEDGEMENT 316
I. DEFINITION
The BASIC COMPETENCIES refer to non-technical skills (knowledge, skills

and attitudes) that everybody will need in order to perform satisfactorily at
work and in society and are considered portable and transferable irrespective
of jobs and industrial settings. These competencies are integrated with 21ST
CENTURY SKILLS, referring to a broad set of knowledge, skills, work habits,
and character traits believed to be critically important to success in today’s
world, particularly in contemporary careers and workplaces.
1. COMMUNICATION
Competency that covers workplace communication particularly providing,

receiving, responding to communication needs with co-workers (peers,
superiors, subordinates), clients, partners and the general public. For the
higher qualification levels, these include specialized communication skills and
leading, managing and sustaining effective communication.
2. COLLABORATION AND TEAMWORK
Competency that covers knowledge, skills and attitudes required when

working with others and teams, including leading, developing and managing
teams.
3. CRITICAL THINKING AND PROBLEM SOLVING

solving issues and concerns in the workplace. It entails successful usage and
implementation of higher-order thinking skills in the workplace and in real life.
The higher-order thinking skills include analytical intelligence, creative
intelligence and practical intelligence (Sternberg, 1985; 1997) 1. It is
comprised of the mental processes, strategies, and representations people
use to solve problems, make decisions, and learn new concepts (Sternberg,
1985; National Inst. of Education, 2018).2
In addition, this competency involves information-processing model that

focuses on the mechanisms by which information is processed – how
information is processed, rather than what is processed (Angus, 1985 3;
1
Sternberg, R. J. (1985). Beyond IQ: A Triarchic Theory of Intelligence. Cambridge: Cambridge
University Press.
2
Sternberg, R. J. (1997). A Triarchic View of Giftedness: Theory and Practice. In N. Coleangelo
& G. A. Davis (Eds.)
3
Angus, J. (1985). The Luria model of information processing. Australasian Journal of
Educational Technology, 1(1), 59-67. Australasian Society for Computers in Learning in Tertiary
Education. Retrieved August 7, 2018 from https://www.learntechlib.org/p/44062/.
Zaytseva, Yuliya, CK Chan, Raymond, Pöppel, Ernst and Heinz, Andreas,
20154). It integrates simultaneous processing and successive (sequential)
processing in the performance of critical thinking. The former means that
information is integrated and synthesized at once, while the latter implies that
each bit of information is individually processed in sequence.
Through this model, planning, attention, simultaneous and successive

processing of information are applied. Planning refers to strategy
development for problem solving; attention refers to receptivity to information;
and simultaneous and successive refer to the type of information processing
employed (J.P Das, Jack Naglieri, and Kirby, 1994; 2004; 2005).5
4. LIFE-LONG LEARNING AND CAREER SKILLS

demonstrating self-management, working in diverse environment;
developing, shaping and sustaining strategic thinking and attitudes toward
lifelong learning and career development.
5. LEARNING AND INNOVATION
Competency which covers knowledge, skills and attitudes required when

managing workplace learning & innovation. Learning and innovation is
defined as the ability of the person to use strategies and techniques in
facilitating the adoption, modification and implementation of ideas in a
practical way. The individual is seen to have the ability to adapt to new
situations with such ease through the disciplinary mind, synthesizing
mind, creating mind, respectful mind, and ethical mind (Organization for
Economic Co-operation and Development, 2014; Hughes, D. J.; Lee, A.;
Tian, A. W.; Newman, A.; Legood, A., 2018; Gardner, 2007). 6
It involves the applied implementation of an invention (e.g., improving

processes and systems to suit needs) to make a meaningful impact in the
organization. Innovation includes a combination of problem/opportunity
identification, the introduction, adoption or modification of new ideas germane
to organizational needs, the promotion of these ideas, and the practical
implementation of these ideas. Learning and innovation is the production or
adoption, assimilation, and exploitation of a value-added novelty in economic
4
Zaytseva, Yuliya, CK Chan, Raymond, Pöppel, Ernst and Heinz, Andreas. (2015). Luria
revisited: cognitive research in schizophrenia, past implications and future challenges.
Philosophy, Ethics, and Humanities in Medicine 201510:4.
5
Handbook of Gifted Education (pp. 43–53). Boston, MA: Allyn and Bacon.
6
Gardner, Howard. (2007). Five minds for the future.
Hughes, D. J.; Lee, A.; Tian, A. W.; Newman, A.; Legood, A., 2018). "Leadership, creativity, and
innovation: A critical review and practical recommendations". The Leadership Quarterly. 29.
doi:10.1016/j.leaqua.2018.03.001
and social spheres; renewal and enlargement of products, services, and
markets; development of new methods of production; and establishment of
new management systems. It is both a process and an outcome that caters
the ability of the individual to change, remodel and reorganize cognitive
processes to better adapt to new situation (Organization for Economic Co-
operation and Development, 2014;Demarin, Morovic and Bene, 2014).7
6. INFORMATION MANAGEMENT

accessing, maintaining, presenting, using, managing/evaluating and
developing information systems and processes.
7. OCCUPATIONAL SAFETY AND HEALTH
Competencies that cover knowledge, skills and attitudes required in follow

occupational safety and health policies and procedures, practice occupational
safety and health policies and procedures, evaluate occupational safety and
health work practices, lead in improvement of occupational safety and health
(OSH) programs, policies and procedures, supervise implementation of OSH
programs in the workplace.
8. ENVIRONMENTAL LITERACY
Competencies that cover the knowledge, skills and attitudes, required in

applying environmental work standards, exercising efficient and effective
sustainable practices in the workplace, evaluating environmental work
practices, leading towards improvement of environmental programs and
supervise implementation of environmental programs in the workplace.
9. ENTREPRENEURSHIP
Competency which covers knowledge, skills and attitudes required when

designing, launching and running a new business; employing and sustaining
innovation, risk taking, resource planning and managing skills in the
workplace.
7
Merzenich, Michael. (2013). Soft-Wired: How the New Science of Brain Plasticity Can Change
Your Life (2nd Edition). Parnasus Publishing, LLC: San Francisco, USA.
OECD. (2005). The Measurement of Scientific and Technological Activities: Guidelines for
Collecting and Interpreting Innovation Data: Oslo Manual, Third Edition” prepared by the Working
Party of National Experts on Scientific and Technology Indicators, OECD, Paris, para. 146.
Peterson, C., and Seligman, M. (2004). Peterson, C., & Seligman, M. E. P. (2004).
Character strengths and virtues: A handbook and classification.. New York: Oxford University
Press and Washington, DC: American Psychological Association. pp. 452 - 453
II. COMPETENCY STANDARDS
The Basic Competencies consist of Forty-five (45) Units of Competencies

as enumerated below. Details of each unit of competency are in the
succeeding pages.
UNIT CODE Units of Competency (NC I Level)

400311101 Receive and respond to workplace communication
400311102 Work with others
400311103 Solve/address routine problems
400311104 Enhance self-management skills
400311105 Support innovation
400311106 Access and maintain information
400311107 Follow occupational safety and health policies and procedures
400311108 Apply environmental work standards
400311109 Adopt entrepreneurial mindset in the workplace
UNIT CODE Units of Competency (NC II Level)

400311210 Participate in workplace communication
400311211 Work in team environment
400311212 Solve/address general workplace problems
400311213 Develop career and life decisions
400311214 Contribute to workplace innovation
400311215 Present relevant information
400311216 Practice occupational safety and health policies and procedures
400311217 Exercise efficient and effective sustainable practices in the
workplace
400311218 Practice entrepreneurial skills in the workplace
UNIT CODE Units of Competencies (NC III Level)

400311319 Lead workplace communication
400311320 Lead small teams
400311321 Apply critical thinking and problem solving techniques in the
workplace
400311322 Work in a diverse environment
400311323 Propose methods of applying learning and innovation in the
organization
400311324 Use information systematically
400311325 Evaluate occupational safety and health work practices
400311326 Evaluate environmental work practices
400311327 Facilitate entrepreneurial skills for micro-small-medium
enterprises (MSMEs)
UNIT CODE Units of Competencies (NC IV Level)
500311401 Utilize specialized communication skill
500311402 Develop and lead teams
500311403 Perform higher-order thinking processes and apply
techniques in the workplace
500311404 Contribute to the practice of social justice in the workplace
500311405 Manage innovative work instructions
500311406 Manage and evaluate usage of information
500311407 Lead in improvement of occupational safety and health
(OSH) programs, policies and procedures
500311408 Lead towards improvement of environmental work programs,
policies and procedures
500311409 Sustain entrepreneurial skills
UNIT CODE Units of Competencies (NC V Level)

500311510 Manage and sustain effective communication strategies
500311511 Manage and sustain high performing teams
500311512 Evaluate higher order thinking skills and adjust problem
solving techniques
500311513 Advocate strategic thinking for global citizenship
500311514 Incorporate innovation into work procedures
500311515 Develop systems in managing and maintaining information
500311516 Manage implementation of occupational safety and health
(OSH) programs in the workplace
500311517 Manage implementation of environmental programs in the
workplace
500311518 Develop and sustain a high-performing enterprise
UNIT OF COMPETENCY : RECEIVE AND RESPOND TO WORKPLACE
COMMUNICATION
UNIT CODE : 400311101
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to receive, respond and act on verbal and
written communication.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
ELEMENT Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Follow routine Required Organizational Conciseness in
spoken information is policies/ guidelines in receiving and
messages gathered by regard to processing clarifying messages/
listening attentively internal/external information/
and correctly information communication
interpreting or Ethical work Accuracy in
understanding practices in handling recording
information/ communications messages/
instructions Overview of the information
Instructions/ Communication Basic
information are process communication
recorded in Effective note- skills
accordance with taking and Active-listening
workplace questioning Skills
requirements techniques Note-taking skills
Instructions are Clarifying and probing
acted upon questions (questioning
immediately in skills)
accordance with
information
received
Clarification is
sought from
workplace
supervisor on all
occasions when
any instruction/
information is not
clear
2. Perform Written notices and Organizational Conciseness in
workplace instructions are read guidelines in regard to receiving and
duties and interpreted processing internal/ clarifying messages/
following correctly in accordance external information information/
written notices with organizational Ethical work communication
guidelines practices in Accuracy in
Routine written handling recording
messages/
instructions are communications information
followed in Overview of the Clarifying and probing
sequence Communication questions (Questioning
2.3 Feedback is given process Skills)
to workplace Effective Skills in reading and
supervisor based questioning recording and labeling
on the techniques data
instructions/ (clarifying and Skills in locating
information probing) information
received
RANGE OF VARIABLES
VARIABLE RANGE
1. Written notices and May include:
instructions Written work instructions
Internal memos/memorandum
Business letters
External communications
Electronic mail
Briefing notes
General correspondence
Marketing materials
Guidelines/Circulars
2. Organizational May include:
guidelines Information documentation procedures
Company guidelines and procedures
Standard Operating Procedure (SOPs)
Organization manuals
Departmental Policies and Procedures Manual
Service manual
EVIDENCE GUIDE
1. Critical aspects Assessment requires evidence that the candidate:

of Competency Demonstrated knowledge and understanding of
organizational procedures in handling verbal and
written communications
Received and acted on verbal messages and
instructions correctly and efficiently
Demonstrated ability in recording
instructions/information
Utilized effective clarifying and probing techniques
where necessary
2. Resource The following resources should be provided:
Implications Pens
Note pads
Computer (if applicable)
3. Methods of Competency in this unit may be assessed through:
Assessment 3.1 Demonstration on communication skills (e. g., role-
playing)
3.3 Oral questioning/Interview
3.3 Written Test
4. Context for 4.1 Competency may be assessed individually in the
Assessment actual workplace or in a simulated environment in
TESDA-accredited institutions
UNIT OF COMPETENCY : WORK WITH OTHERS
UNIT CODE : 400311102
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes
required in working as member of a team,
interacting with co-members and performing one’s
role in the team.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Develop Duties and One’s role, duties and Communicatio n
effective responsibilities are responsibilities in the skills – oral and
workplace done in a positive workplace written
relationships manner to promote Acknowledging/ (e. g.,
cooperation and good receiving and giving requesting
relationship feedback advice,
Assistance is Valuing respect and receiving
sought from empathy in the feedback)
workgroup when workplace Ability to relate
difficulties arise and Workplace to/interact with
addressed through communication people from a range
discussions protocols of social and
Feedback Teamwork cultural
provided by others Collaboration and backgrounds
in the team is teambuilding
encouraged, within the
acknowledged and enterprise
acted upon
Differences in
personal values and
beliefs are respected
and
acknowledged
during interaction
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2. Contribute to Support is Importance of Communication
work group provided to team creative collaboration, skills – oral and
activities members to social perceptiveness written (e. g.,
ensure workgroup and problem requesting advice,
goals are met sensitivity in the receiving feedback)
Constructive workplace Organizing
contributions to Organizational work priorities and
workgroup goals and Requirements arrangements
tasks are made importance of Team player
according to initiative and skills
organizational dedication in group
requirements process Technology
Information Office and skills including
relevant to work is workplace the ability to
shared with team technologies and select and use
members to ensure automation technology
designated goals (hardware, appropriate to
are met software a task
systems)
RANGE OF VARIABLES
VARIABLE RANGE
1. Duties and May include:

responsibilities Job description and employment arrangements
Organization’s policy relevant to work role
Organizational structures
Supervision and accountability requirements including
OHS
Enterprise code of conduct
2. Work group May include:
Supervisor or manager
Peers/work colleagues and clients
Other members of the organization
3. Feedback May include:
Formal/Informal performance appraisal
Obtaining feedback from supervisors and colleagues and
clients
Personal, reflective behavior strategies
Routine organizational methods for monitoring service
delivery
4. Providing May include:
support to team Explaining/clarifying
members Helping colleagues
Providing encouragement
Providing feedback to another team member
Undertaking extra tasks if necessary
requirements Goals, objectives, plans, system and processes
Legal and organization policy/guidelines
OHS policies, procedures and programs
Ethical standards
Defined resources parameters
Quality and continuous improvement processes and
standards
EVIDENCE GUIDE

of competency Provided support to team members to ensure goals are met
Acted on feedback from clients and colleagues
Demonstrated quality/active participation in team meetings and
activities
Implications Access to relevant workplace or appropriately simulated
environment where assessment can take place
Materials relevant to the proposed activity or task
Assessment Written Test
Role play
Interview/Oral questioning
Structured and unstructured activity
4. Context for Competency assessment may occur in workplace or any
Assessment appropriately simulated environment
Assessment shall be observed while task are being
undertaken whether individually or in group
UNIT OF COMPETENCY : SOLVE/ADDRESS ROUTINE PROBLEMS
UNIT CODE : 400311103
UNIT DESCRIPTOR : This unit of covers the knowledge, skills and

attitudes required to solve problems in the
workplace including the application of problem
solving techniques and to determine and resolve
the root cause of routine problems.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the Range
of Variables
1. Identify the Desired Competence Using range of formal
problem operating/output includes mastery of problem- solving
parameters and knowledge and techniques (e.g.,
expected quality of understanding of the planning, attention,
products/services are process, normal simultaneous and
identified. operating successive processing
The nature of the parameters, and of information).
problem by observation on product quality to Identifying and
routines are defined. recognize non- clarifying the nature
Problems are stated standard situations of the problem.
and specified clearly. Competence to
include the ability to
apply and explain
fundamental causes
of problems routine
problems and to
determine the
corrective actions.
Relevant
equipment and
operational
processes
Enterprise goals,
targets and
measures
Enterprise quality
OHS
and
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
environmental
requirement
Enterprise
information
systems and data
collation
Industry codes and
standards
2. Assess Problem-solving tool Competence Using range of
fundamental appropriate to the includes a thorough formal problem-
causes of the problem and the context knowledge and solving techniques
problem is selected understanding of the (e.g., planning,
Possible causes based process, normal attention,
on experience and the use operating simultaneous and
of problem-solving parameters, and successive
tools/basic analytical product quality to processing of
techniques are identified recognize information).
Possible fundamental non-standard Identifying extent
causes of problems are situations and causes of
specified. Competence to procedural problems.
include the ability to
apply and explain
fundamental causes
of problems routine
problems and to
determine the
corrective actions.
Relevant
equipment
and
operational
processes
Enterprise
goals, targets
and measures
Enterprise
quality OHS
and
environmental
requirement
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2.6 Enterprise
information
systems and
data collation
2.7 Industry codes
and standards
3. Determine All possible options are Competence Using range of formal
corrective considered for resolution of includes a thorough problem- solving
action the routine problem. knowledge and techniques.
Corrective actions are understanding of the Identifying and
determined to resolve the process, normal clarifying the nature
problem and possible operating of the problem.
future causes parameters, and Devising and
Action plans are product quality to applying the
developed identifying recognize non- best possible
measurable objectives, standard situations solution to a
resource needs and Competence to problem.
timelines in accordance include the ability to Evaluating the
with safety and operating apply and explain, solution
procedures sufficient for the
identification of
fundamental cause,
determining the
corrective action and
provision of
recommendati ons
Relevant
equipment and
operational
processes
Enterprise goals,
targets and
measures
Enterprise
quality OHS and
environmental
requirement
Principles of
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
decision
making
strategies and
techniques
Enterprise
information
systems and data
collation
Industry
codes and
standards
4. Communicate Report on Competence Using range of
action plans and recommendations are includes a thorough formal problem
recommendatio prepared knowledge and solving techniques
ns to routine Recommendations are understanding of the Identifying and
problems presented to appropriate process, normal clarifying the nature
person. operating of the problem
Recommendations are parameters, and Devising the best
followed-up, if required product quality to possible solution to a
recognize non- routine problem
standard situations Evaluating the
Competence to solution
include the ability to Developing action
apply and explain, plans to resolving
sufficient for the and managing
identification of routine problems.
fundamental cause,
determining the
corrective action and
provision of
recommendati ons
Relevant
equipment and
operational
processes
Enterprise
goals, targets
and measures
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
Enterprise
quality, OHS
and
environmental
requirement
Principles of
decision
making
strategies and
techniques
Enterprise
information
systems and
data collation
Industry codes
and standards
RANGE OF VARIABLES
VARIABLES RANGE
1. Problem May include:
Routine/non – routine processes and quality
problems
Equipment selection, availability and failure
Teamwork and work allocation problem
Safety and emergency situations and incidents
2. Basic analytical May include:
techniques Brainstorming
Case Analysis
Cause and effect diagrams
Pareto analysis
SWOT analysis
Gant chart, Pert CPM and graphs
Scattergrams
3. Action plans May include:
Priority requirements
Measurable objectives
Resource requirements
Timelines
Co-ordination and feedback requirements
Safety requirements
Risk assessment
Environmental requirements
4. Appropriate person May include:
Peers/work colleagues
EVIDENCE GUIDE
1. Critical aspects of Assessment requires evidence that the candidate:

Competency Identified the problem.
Determined the fundamental causes of the problem.
Determined the correct / preventive action.
Developed action plans in managing routine
problems.
These aspects may be best assessed using project-based
learning mode of assessment and case formulation.
2. Resource Assessment will require access to a workplace over an
Implications extended period, or a suitable method of gathering
evidence of operating ability over a range of situations.
Assessment Case Formulation
Life Narrative Inquiry (Interview)
Standardized test
The unit will be assessed in a holistic manner as is
practical and may be integrated with the assessment
of other relevant units of competency. Assessment will
occur over a range of situations, which will include
disruptions to normal, smooth operation. Simulation
may be required to allow for timely assessment of
parts of this unit of competency. Simulation should be
based on the actual workplace and will include walk
through of the relevant competency components.
These assessment activities should include a range of
problems, including new, unusual and improbable
situations that may have happened.
Assessment actual workplace or simulation environment in TESDA
accredited institutions
UNIT OF COMPETENCY : ENHANCE SELF-MANAGEMENT
SKILLS UNIT CODE : 400311104
UNIT DESCRIPTOR : This unit covers the knowledge, skills, and

attitudes in applying the ability to regulate actions,
make good decisions, and show appropriate
behavior based on self-awareness.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Set personal The difference between Definition of personal Setting of personal and
and career personal and career goals and career goals career goals
goals goals are described SMART Model for 1.2. Defining,
Clear and concise goal setting creating, and
personal and career Five principle of goal mapping personal
goals are developed setting according to and career goals
Characteristics of Locke & Latham (Clarity, using SMART
motivational goals Challenge, Commitment, Model for goal
according to Locke Feedback, and Task setting
&Latham are identified complexity) 1.3 Applying goal
setting principles
to personal and
career goals
2. Recognize Influence that people, Common positive and Identifying
emotions situations and events have negative emotions sensitively the
on emotions are manifested in the positive and
described workplace negative
Importance of responding Professional and non- emotions in the
with appropriate emotions professional workplace
are explained behaviors in the 2.2. Responding with
Influences on and workplace appropriate
consequences of Triggers and emotions in the
emotional responses in a implications of positive workplace
social and work-related and negative emotions 2.3Identifying possible
contexts are examined in the workplace consequences of
inappropriate
emotional
responses in a
social and work-
related context
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
3. Describe Factors and strategies that Kolb’s Theory of Identifying factors and
oneself as a assist learning are Learning Styles strategies that assist
learner identified and described (Converger, Diverger, learning
Preferred learning Assimilator, Applying learning styles
styles according to VAK Accommodator) to positively influence
Learning Style Model VAK Learning Style school/work
and Kolb’s Theory of Model (Visual, Auditory, performance
Learning Styles are Kinesthetic) Using appropriate
identified Range of learning learning strategies to
Range of learning strategies appropriate to improve study habits
strategies appropriate to specific tasks and and learning
specific tasks and describe work practices
describe work practices that assist their learning
that assist
their learning are
identified and chosen
RANGE OF VARIABLES
VARIABLE RANGE
1. Personal goals May include:
Graduate from Tech-Voc training
Buy a car
Travel around the world
2. Career goals May include but not limited to:
Graduate from Tech-Voc training
Graduate from college
Buy a car
Retire at 50 years old
3. Emotions Positive emotions may include:
Joy
Gratitude
Hope
Serenity
Negative emotions may include:

Anger
Fear
Disgust
Sadness
4. Social and work- May include professional behavior such as:
related contexts Committed to developing and improving their skills
Professionals get the job done
They keep their word and deliver what they
promise.
May include non-professional behavior such as–

They engage in office politics
Bluffing and misrepresenting their skills
Blaming a colleague
5. Learning styles May include:
Visual
Auditory
Kinesthetic
Converger
Diverger
Assimilator
Accommodator
6. Learning strategies May include:
Explain and describe ideas with many details
Switch between ideas while studying
Use specific examples to understand abstract
ideas
EVIDENCE GUIDE

Competency Developed SMART personal and career goals
Applied goal setting principles
Identified sensitively the positive and negative emotions in
the workplace
Responded with appropriate emotions in the workplace
Identified possible consequences of inappropriate
emotional responses in a social and work-related
context
Applied learning styles to positively influence
school/work performance
Developed reflective practice through realization of
limitations, likes/ dislikes; through showing of self-
confidence
2. Resource The following resources for should be provided:
Implications 2.1 Access to workplace and resources

Assessment Demonstration or simulation with oral questioning (ex. how
to recognize emotions)
Case problems involving workplace diversity issues
Third-party report
4. Context for 3.1 Competency assessment may occur in workplace
Assessment or any appropriately simulated environment
UNIT OF COMPETENCY : SUPPORT
INNOVATION UNIT CODE : 400311105

attitudes required to identify, recognize and
support innovation.
PERFORMANCE
CRITERIA REQUIRED REQUIRED
ELEMENTS Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify the The value of Clear-cut Contributing in
need for innovative definition of brainstorming
innovation in practices in the innovation session
one’s area of workplace is Current practice Examining current
work recognized in own scope of practice in one’s
Creativity in work scope of work
innovation in one’s Workplace Identifying issues and
scope of work is applied procedures concerns of one’s
The need for scope of work
innovation in own
scope of work is
recognized
2. Recognize Opportunities within Support required to Identifying resources

innovative and the team are identified to generate creative required for creativity
creative ideas develop innovation ideas and innovation
Creative ideas of Difference Examining potential
coworkers pertaining to between obstacles to and
work practices are innovation and opportunities for
analyzed creativity creativity and
Environment Innovative innovation
conducive for climate in one’s Communicating
learning and scope of work creative ideas of
innovating is co-workers
maintained
3. Support Individuals and key The role of Encouraging co-

individuals’ people are reinforced to employees/work ers workers to generate
access to identify innovative ideas in the improvement of and develop ideas
flexible and to achieve outcomes practices in the Evaluating
innovative Sharing of best organization potential
ways of practices using flexible Best practices using obstacles to and
working and innovative ways of flexible and opportunities for
working is innovative ways of creativity and
accomplished working innovation
Obstacles to Obstacles in Sharing of best
progress in implementing practices related
innovation in to innovation and
implementing flexible one’s scope of creativity
and innovative ways work
of working are
recognized
RANGE OF VARIABLES
VARIABLE RANGE
1. Innovative practices May include:

Self-directed support
Community based services
Working within a collaborative arrangement
Making scope of work more efficient
2. Innovation May include:
New ideas
Original ideas
Different ideas
Methods or tools
EVIDENCE GUIDE

Competency Identified need for innovation in the area of work
Recognized innovative and creative ideas
Pursed agreement for flexible and innovative ways of
working
Supported individuals and people to access flexible
and innovative ways of working
2. Resource Specific resources for assessment

Implications 2.1. Evidence of competent performance should be
obtained by observing an individual in an information
management role within the workplace or operational
or simulated environment.
Interview
practical and may be integrated with the assessment
of other relevant units of competency. Assessment
will occur over a range of situations, which will include
may be required to allow for timely assessment of
parts of this unit of competency. Simulation should be
based on the actual workplace and will include walk
through of the relevant competency components.
Assessment actual workplace or simulation environment in TESDA
accredited institutions
UNIT OF COMPETENCY : ACCESS AND MAINTAIN
INFORMATION UNIT CODE : 400311106

attitudes required to identify, gather, interpret and
maintain information.
PERFORMANCE
ELEMENTS CRITERIA REQUIRED REQUIRED
Italicized terms are KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify and Required Policies, procedures Handling policies,
gather needed information is and guidelines relating procedures and
information identified based on to information handling guidelines relating to
requirements. in the public and private information handling
Sources to produce sector, including in the public sector,
required information are confidentiality, privacy, including
identified and accessed security, freedom of confidentiality,
Report information information privacy, security,
is collected, organized Data collection and freedom of
and recorded management information
Organize procedures Collecting data
information is Cultural aspects of and managing
collected in a way information and procedures
that enables easy meaning Practicing
access and retrieval Sources of public cultural aspects of
by other staff sector work-related information and
information meaning
Public/private sector Using
standards public/private
sector standards
2. Search for Engine is search to Find and select Finding and

information on find and select appropriate selecting search
the internet or an appropriate information information engine to find and
intranet Suitable techniques Techniques in select appropriate
is use to make it easier finding useful information
to find useful information information Records Using suitable
and to pass it on to are use where useful techniques to find
others information came from useful information
Records are use Search engines for easier
where useful information Using records
information came from Carrying out
Results are used for Searches
searches of useful
PERFORMANCE
elaborated in the
Range of Variables
information
Search engine is
chosen appropriate for
the information that is
needed
Searches are carry
out as per
requirements
3. Examine Information and its Data evaluation Evaluating data
information sources are evaluated procedures Practicing
for relevance and Cultural aspects of cultural aspects
validity to business information and of information
and/or client meaning and meaning
requirements. Sources of public Using public
Information is sector work-related sector standards
examined as required information
to identify key issues. Public sector
Detailed evaluation standards
of information is carried
out as required using
relevant techniques
including mathematical
calculations.
4. Secure Basic file-handling Policies, Handling

information techniques are used for procedures and policies,
the software guidelines relating procedures and
Techniques is used to information guidelines
to handle, organize and handling in the relating to
secure information public sector, information
including handling in the
confidentiality, public sector,
privacy, security, including
freedom of confidentiality,
information privacy, security,
Basic file-handling freedom of
techniques information
Techniques in Using basic file-
handling, organizing handling techniques
and saving files is used for the
Electronic and software
manual filing Using different
systems techniques in
handling,
PERFORMANCE
elaborated in the
Range of Variables
organizing and
saving files
4.4. Using electronic
and manual filing
systems
5. Manage Information and Policies, procedures Handling
information records are maintained to and guidelines relating policies,
ensure data and system to information handling procedures and
integrity using a range of in the public sector, guidelines
standard and complex including confidentiality, relating to
information systems and privacy, security, information
operations. freedom of information handling in the
Routine data and Data collection and public sector,
records are reconciled management including
as required. procedures confidentiality,
Inadequacies in Organizational privacy, security,
system/s relating to information handling and freedom of
information retrieval are storage procedures information
identified and corrected Cultural aspects of Collecting data
or reported to relevant information and and managing
staff as required. meaning procedures
Sources of public Handling
sector work-related organizational
information information and
Public sector storage
standards procedures
Databases and data Practicing
storage systems cultural aspects
of information
and meaning
Using public
sector standards
Managing
databases and
data storage
systems
RANGE OF VARIABLES
VARIABLE RANGE
1. Information May include:
Property
Organizational
Technical reference
2. Search engine May include:
Crawler-based search engine
Google
AlltheWeb
AltaVista
Human-powered directories
Yahoo directory
Open directory
Looksmart
3. Sources May include:

Other IT systems
Manually created
Within own organization
Outside own organization
Geographically remote
EVIDENCE GUIDE

Competency Identified and gathered needed information
Searched for information on the internet or an intranet
Studied and interpreted information
Handled files
Maintained information

Interview
Portfolio
The unit will be assessed in a holistic manner as is practical

and may be integrated with the assessment of other
relevant units of competency. Assessment will occur over a
range of situations, which will include disruptions to normal,
smooth operation. Simulation may be required to allow for
timely assessment of parts of this unit of competency.
Simulation should be based on the actual workplace and
will include walk through of the relevant competency
components.
4. Context for 4.1. In all workplace, it may be appropriate to assess
Assessment this unit concurrently with relevant teamwork or
operation units.
UNIT OF COMPETENCY : FOLLOW OCCUPATIONAL SAFETY AND
HEALTH POLICIES AND PROCEDURES
UNIT CODE : 400311107
to identify relevant occupational safety and health
policies and procedures, perform relevant
occupational safety and health procedures, and
comply with relevant occupational safety and
health policies and standards
PERFORMANCE
elaborated in the
Range of Variables
1. Identify Related Occupational safety Observation skills
relevant occupational and health risks and Critical thinking
occupational safety and health hazards skills
safety and risks and hazards OSH work Communication
health policies are recognized standards skills
and based on OSH Government
procedures work standards approved
OSH Occupational
requirements/ Safety and
regulations Health Policies
towards work are and regulations
determined in Terms related to
accordance to occupational safety and
workplace policies health
and procedures Workplace
Incident/ process and
Emergency procedures
procedures relevant Standard
to workplace are emergency plan
identified based on and procedures
relevant OSH work
standards
PERFORMANCE
elaborated in the
Range of Variables
2. Perform Safety devices are OSH Work Communication
relevant checked in accordance instructions skills
occupational with workplace OSH Personal Knowledge
safety and work standards protective management
health OSH Work equipment Organizing skills
procedures instructions are Safe handling Observation skills
followed in accordance procedures of
with workplace policies tools, equipment
and procedures* and materials
Personal protective Standard
equipment, materials, emergency plan
tools, machinery, and and procedures
equipment are utilized Different OSH
according to OSH work control measures
standards Standard accident
and illness
reporting
procedures
3. Comply with Preventive Control OSH Preventive Communication

relevant Measures are identified Control Measures skills
occupational in accordance with OSH Principles of 5S Knowledge
safety and work standards Environmental management
health policies OSH requirements requirements Organizing skills
and standards are obeyed in relative to Critical thinking skills
accordance with industrial wastes Observation skills
workplace policies and disposal
procedures OSH
Incident/ Emergency requirements
procedures are executed relative to safe
based on OSH handling and
Procedures disposal of
materials
Personal hygiene
practices
RANGE OF VARIABLES
VARIABLE RANGE
1. Occupational May include:
Safety and Health Physical hazards – impact, illumination, pressure, noise,
Risks and vibration, extreme temperature, radiation
Hazards Biological hazards- bacteria, viruses, plants, parasites,
mites, molds, fungi, insects
Chemical hazards – dusts, fibers, mists, fumes, smoke,
gasses, vapors
Ergonomics
Psychological factors – over exertion/ excessive force,
awkward/static positions, fatigue, direct pressure, varying
metabolic cycles
Physiological factors – monotony, personal relationship,
work out cycle
Safety hazards (unsafe workplace condition) – confined
space, excavations, falling objects, gas leaks, electrical, poor
storage of materials and waste, spillage, waste and debris
Unsafe workers’ act (Smoking in off-limited areas,
Substance and alcohol abuse at work)
2. OSH Work May include:

Standards OSHS Rule 1090 Hazardous Materials
OSHS Rule Gas & Electric Welding and Cutting
Operations
OSHS Rule 1120 Hazardous Work Processes
OSHS Rule 1150 Materials Handling & Storage
OSHS Rule 1180 Internal Combustion Engine
OSHS Rule 1210 Electrical Safety
OSHS Rule 1420 Logging
OSHS Rule 1410 Construction Safety
OSHS Rule 1950 Pesticides & Fertilizers
3. OSH May include:
Requirements/ Clean Air Act
Regulations Building code
National Electrical and Fire Safety Codes
Waste management statutes and rules
Permit to Operate
Philippine Occupational Safety and Health Standards
Department Order No. 13 (Construction Safety and
Health)
ECC regulations
Republic Act No. 11058 – An Strengthening Compliance
with Occupational Safety and Health
4. Incident and May include:
Emergency Chemical spills
Procedures Equipment/vehicle accidents
Explosion
Fire Drill
Gas leak
Injury to personnel
Structural collapse
Earthquake drill
Toxic and/or flammable vapors emission
Evacuation
Isolation
Basic life support/CPR
Decontamination
Calling designed emergency personnel
Instructions Worker’s Participation Policies
Company Environment Safety and Health Policies
Continual OSH Improvement Instructions
Education and Training
Safety and Health Policy Statements
Mission and Vision Statements
Operating Instructions and Policies
6. Personal May include:
Protective Arm/Hand guard, gloves
Equipment Eye protection (goggles, shield)
Hearing protection (ear muffs, ear plugs)
Hair Net/cap/bonnet
Hard hat
Face protection (mask, shield)
Apron/Gown/coverall/jump suit
Anti-static suits
High-visibility reflective vest
7. Preventive May include:
Control Eliminate the hazard (i.e., get rid of the dangerous
Measures machine
Isolate the hazard (i.e. keep the machine in a closed room
and operate it remotely; barricade an unsafe area off)
Substitute the hazard with a safer alternative (i.e., replace the
machine with a safer one)
Use administrative controls to reduce the risk (i.e. give
trainings on how to use equipment safely; OSH-related topics,
issue warning signages, rotation/shifting work schedule)
Use engineering controls to reduce the risk (i.e. use
safety guards to machine)
Use personal protective equipment
Safety, Health and Work Environment Evaluation
Periodic and/or special medical examinations of workers
EVIDENCE GUIDE

Competency Recognize related occupational safety and health
risks and hazards based on OSH work standards
Identify incident/emergency procedures relevant
to workplace based on relevant OSH work standards
Follow the OSH work instructions in accordance
with workplace policies and procedures
Utilize personal protective equipment, materials,
tools, machinery, and equipment according to OSH
work standards
Obey OSH requirements in accordance with
workplace policies and procedures
Executed incident/ emergency procedures based
on OSH Procedures
2. Resource Implications The following resources should be provided:

2.1 Facilities, materials tools and equipment
necessary for the activity
3. Methods of Assessment Competency in this unit may be assessed
through:
Observation/Demonstration with oral questioning
Third party report
4. Context for Assessment 4.1 Competency may be assessed in the work place
or in a simulated work place setting
UNIT OF COMPETENCY : APPLY ENVIRONMENTAL WORK
STANDARDS
UNIT CODE : 400311108
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitude
to identify environmental work hazards, follow
environment work procedures and comply with
environmental requirements
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Identify Related environmental Environmental Critical thinking
environment hazards are recognized Hazards Problem solving
al work based on environmental Environmental Observation
hazards work standards Work Standards Skills
Environmental work Required
standards are Resources
interpreted in OSH Standards
accordance to Fight against
relevant policies poverty rights
Required resources to Environmental
minimize effect of Protection
environmental Respect of
hazards are prepared Human Rights
based on relevant
environmental work
standards
2. Follow Environmental protection Environmental Critical thinking

environment pre- cautionary activities are Protection Problem solving
al work practiced based on Environmental Work Observation
procedures environmental work Procedures Skills
procedures Renewable
Work activities are Energies
executed in accordance
with Environmental work
Procedures
Environmental Protection
Post- Activities are
accomplished based on
environmental work
procedures*
PERFORMANCE
CRITERIA
ELEMENT Italicized terms are REQUIRED REQUIRED
elaborated in the KNOWLEDGE SKILLS
Range of Variables
3. Comply with Required Environmental Critical thinking
environmenta resources are Work Procedures Problem solving
l work utilized in Environmental Laws Observation
requirements accordance with 3.2 Environmental Skills
workplace Hazardous and
environmental Non-Hazardous
policies Materials
Environmental
hazardous and non-
hazardous materials
are stored in
accordance with
environmental
regulations
Hazardous and
Non-hazardous Wastes
disposed according to
environmental
regulations
RANGE OF VARIABLES
VARIABLE RANGE
1. Environmental May include:
Hazards Tobacco Smoke
Asbestos
Lead
Combustion Gases
Chemicals
Pesticides
Pollutants
Contaminated Drinking Water
Noise
Dust
Work Standards Air Quality Standards
Emission Standards
ISO 14001: Environmental Management
System
Environmental Statements
Environmental Quality Standards
Work Environment Measurement Standard
3. Required May include:
Resources Electric
Water
Fuel
Telecommunications
Supplies and Materials
Trash Cans
Relevant Data Sheets
Barriers or Barricades
4. Environmental May include protection against
Protection Overconsumption of Resources
Destruction of Ecosystems
Habitat Destructions
Extinction of Wildlife
Pollutions
Water Degradation
Work Procedures Environmental pollution control measures
Oil and Fuel use
Disposal and Reuse
Herbicide applications
Breed Bird Mitigation
Tree Removal Works
Erosion Protection
Scrub Clearance
Bankside sediment clearance
6. Environmental May include but not limited:
Hazardous and Acids
Non-Hazardous Adhesives
Materials Aerosols
Asbestos
Batteries
Chemicals
Compact fluorescent lamps
Drugs
Dyes
E-Waste
Gasoline
Grease
Lead
Motor Oil
Solvents
Weed Killers
Regulations Clean Air Act
Clean Water Act
Endangered Species Act
Resource Conservation and Recovery Act
Cave Resources and Management Act
Fisheries Code
Forestry Code
Mining Act
EVIDENCE GUIDE

of Competency Interpreted the Environmental Work Standards in
accordance to relevant policies
Prepared required resources to minimize effects of
environmental hazards based on relevant environmental
work standards
Practiced environmental protection pre-cautionary
activities based on environmental work procedures
Executed work activities in accordance with
environmental work procedures
Accomplished environmental protection post- activities
based on environmental work procedures
Stored environmental hazardous and non-
hazardous materials in accordance with
environmental regulations
Disposed hazardous and non-hazardous wastes
according to environmental regulations
Implications Workplace with storage facilities
Tools, materials and equipment relevant to the tasks
(ex. Cleaning tools, cleaning materials, trash bags, etc.)
PPE
Manuals and references

Assessment Demonstration
Oral questioning
Written examination
4. Context for Competency assessment may occur in workplace or
Assessment any appropriately simulated environment
undertaken whether individually or in-group
UNIT OF COMPETENCY : ADOPT ENTREPRENEURIAL MINDSET IN THE
WORKPLACE
UNIT CODE : 400311109
UNIT DESCRIPTOR : This unit covers the outcomes required to support

and internalize an entrepreneurial mindset and
observe basic entrepreneurial practices in the
workplace.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Determine Entrepreneurial Workplace policies and Identifying
entrepreneurial mindset in the practices relating to entrepreneurial
mindset workplace is determined entrepreneurship mindset
from enterprise Elements of Studying and
practices and policies. corporate culture affirming
Entrepreneurial Entrepreneurial entrepreneurial
mindset in the mindset mindset
workplace is studied Entrepreneurial Selecting and emulating
and affirmed based on practices in the desirable
current enterprise workplace entrepreneurial
practices Desirable attitudes: practices
Clarification from  Patience Communication
reliable sources is  Willingness to skills
sought regarding learn
entrepreneurial mindset  Attention to details
and
corporate culture.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2. Identify Entrepreneurial Quality assurance Performing quality
entrepreneurial practices are practices assurance practices
practices determined based on Workplace and client Complying quality
enterprise requirements assurance
requirements Types of cost- effective requirements
Entrepreneurial measures Complying to cost-
practices is performed Workplace quality effective measures
following workplace and policy Communication
client requirements. Attitude: skills
Cost-effective  Patience
measures are  Attention to
complied with details
reference to
workplace best
practices
RANGE OF VARIABLES
VARIABLE RANGE
1. Entrepreneurial mindset May include workplace thinking relating to:
Economy in the use of resources
Waste management
Quality-consciousness
Cost-consciousness
Safety- and health- consciousness
2. Quality assurance May include:
practices Use of quality procedures manual
Quality policy
Best/Good practices
Continuous improvement program
3. Reliable sources May include:
Supervisors
Colleagues
Clients/Partners
EVIDENCE GUIDE

of competency Demonstrated affirmation of entrepreneurial mindset
Observed entrepreneurial practices
Complied with cost effective measures
Implications Simulated or actual workplace
Tools, materials and supplies needed to demonstrate the
required tasks
References and manuals
3. Methods of Competency in this unit may be assessed through :
Assessment Written examination
Demonstration/observation with oral questioning
Third-party report
4. Context of Competency may be assessed in workplace or in a

Assessment simulated workplace setting
Assessment shall be observed while tasks are being
UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE
COMMUNICATION
UNIT CODE : 400311210

required to gather, interpret and convey information
in response to workplace requirements.
PERFORMANCE
elaborated in the
Range of Variables
1. Obtain and Specific and Effective verbal and Following simple
convey relevant information nonverbal spoken language
workplace is accessed from communication Performing routine
information appropriate Different modes of workplace duties
sources communication following simple written
Effective Medium of notices
questioning, communication in the Participating in
active listening workplace workplace meetings and
and speaking Organizational discussions
skills are used to policies Preparing work- related
gather and convey Communication documents
information procedures and Estimating, calculating
Appropriate medium systems and recording routine
is used to transfer Lines of workplace measures
information and ideas Communication Relating/ Interacting with
Appropriate non- Technology relevant to people of various levels
verbal communication the enterprise and the in the workplace
is used individual’s work Gathering and
Appropriate lines of responsibilities providing basic
communication with Workplace information in
supervisors and etiquette response to
colleagues are workplace
identified and followed requirements
Defined workplace Basic business
procedures for the writing skills
location and 19 Interpersonal skills
storage of in the workplace
information are 2.0 Active-listening skills
used
PERFORMANCE
elaborated in the
Range of Variables
1.7 Personal
interaction is
carried out clearly
and concisely
2. Perform Written notices Effective verbal and Following simple spoken
duties and instructions are non-verbal instructions
following read and interpreted communication Performing routine
workplace in accordance with Different modes of workplace duties
instructions organizational communication following simple written
guidelines Medium of notices
Routine written communication in the Participating in
instruction are followed workplace workplace meetings and
based on established Organizational/ discussions
procedures Workplace policies Completing work-
Feedback is given Communication related documents
to workplace procedures and Estimating, calculating
supervisor based systems and recording routine
instructions/ information Lines of workplace measures
received communication Relating/
Workplace Technology relevant to Responding to
interactions are the enterprise and the people of various
conducted in a individual’s work levels in the
courteous manner responsibilities workplace
Where necessary, Effective Gathering and
clarifications about questioning providing
routine workplace techniques information in
procedures and matters (clarifying and response to
concerning conditions of probing) workplace
employment are sought Workplace requirements
and asked from etiquette Basic
appropriate questioning/querying
sources Skills in reading for
information
Meetings Skills in locating
outcomes are
interpreted and
implemented
PERFORMANCE
elaborated in the
Range of Variables
3. Complete Range of forms Effective verbal and Completing work-
relevant relating to conditions non-verbal related documents
work- of employment are communication Applying operations of
related completed accurately Different modes of addition, subtraction,
documents and legibly communication division and
Workplace data is Workplace forms and multiplication
recorded on standard documents Gathering and
workplace forms and Organizational/ providing
documents Workplace policies information in
Errors in recording Communication response to
information on forms/ procedures and workplace
documents are systems requirements
identified and acted Technology relevant to Effective record
upon the enterprise and the keeping skills
Reporting individual’s work
requirements to responsibilities
supervisor are
completed
according to
organizational
guidelines
RANGE OF VARIABLES
VARIABLES RANGE
1. Appropriate May include:
sources Team members
Supervisor/Department Head
Suppliers
Trade personnel
Local government
Industry bodies
2. Medium May include:
Memorandum
Circular
Notice
Information dissemination
Follow-up or verbal instructions
Face-to-face communication
Electronic media (disk files, cyberspace)
3. Storage May include:
Manual filing system
Computer-based filing system
4. Workplace May include:
interactions Face-to-face
Telephone
Electronic and two-way radio
Written including electronic means, memos,
instruction and forms
Non-verbal including gestures, signals, signs and
diagrams
5. Forms May include:
5.1. HR/Personnel forms, telephone message
forms, safety reports
EVIDENCE GUIDE

Competency Prepared written communication following standard
format of the organization
Accessed information using workplace communication
equipment/systems
Made use of relevant terms as an aid to transfer
information effectively
Conveyed information effectively adopting formal or
informal communication
Implications Fax machine
Telephone
Notebook
Writing materials
Computer with Internet connection
Assessment Demonstration with oral questioning
Interview
Written test
Third-party report
4. Context for 4.1. Competency may be assessed individually in the

Assessment actual workplace or through an accredited institution
UNIT OF COMPETENCY: WORK IN A TEAM ENVIRONMENT
UNIT CODE : 400311211
UNIT DESCRIPTOR : This unit covers the skills, knowledge and

attitudes to identify one’s roles and
responsibilities as a member of a team.
PERFORMANCE
elaborated in the
Range of Variables
1. Describe The role and Group structure Communicating
team role objective of the Group development with others,
and scope team is identified Sources of appropriately
from available information consistent with the
sources of culture of the
information workplace
Team parameters, Developing ways
reporting in improving work
relationships and structure and
responsibilities are performing respective
identified from roles in the group or
team discussions organization
and appropriate
external sources
2. Identify one’s Individual roles and Team roles and Communicating
role and responsibilities within objectives with others,
responsibility the team environment Team structure appropriately
within a team are identified and parameters consistent with the
Roles and Team culture of the
objectives of the development workplace
team is identified Sources of Developing ways in
from available information improving work
sources of structure and
information performing respective
Team parameters, roles in the group or
reporting organization
relationships and
responsibilities are
identified based on
team discussions
and appropriate
external sources
PERFORMANCE
ELEMENTS Italicized terms KNOWLEDGE SKILLS
are elaborated in
the Range of
Variables
3. Work as a Effective and Communication Communicating
team appropriate forms of Process appropriately,
member communications are Workplace consistent with the
used and interactions communication culture of the
undertaken with team protocol workplace
members based on Team planning and Interacting
company practices. decision making effectively with
Effective and Team thinking others
appropriate Team roles Deciding as an
contributions made Process of team individual and as
to complement team development a group using
activities and Workplace group think
objectives, based on context strategies and
workplace context techniques
Protocols in reporting Contributing to
are observed based Resolution of
on standard company issues and
practices. concerns
Contribute to the
development of team
work plans based on
an understanding of
team’s role and
objectives
RANGE OF VARIABLES
VARIABLE RANGE
1. Role and objective May include:
of team Work activities in a team environment with
enterprise or specific sector
Limited discretion, initiative and judgement
maybe demonstrated on the job, either individually
or in a team environment
2. Sources of May include:
information Standard operating and/or other workplace
procedures
Job procedures
Machine/equipment manufacturer’s
specifications and instructions
Organizational or external personnel
Client/supplier instructions
Quality standards
OHS and environmental standards
3. Workplace context May include:
Work procedures and practices
Conditions of work environments
Legislation and industrial agreements
Standard work practice including the storage, safe
handling and disposal of chemicals
Safety, environmental, housekeeping and
quality guidelines
EVIDENCE GUIDE

Competency Worked in a team to complete workplace activity
Worked effectively with others
Conveyed information in written or oral form
Selected and used appropriate workplace language
Followed designated work plan for the job
Materials relevant to the proposed activity or tasks

Assessment 3.1. Role play involving the participation of individual
member to the attainment of organizational goal
3.3. Case studies and scenarios as a basis for discussion
of issues and strategies in teamwork
Socio-drama and socio-metric methods
Sensitivity techniques
Written Test
4. Context for Competency may be assessed in workplace or in a
undertaken whether individually or in group
UNIT OF COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE
PROBLEMS
UNIT CODE : 400311212
required to apply problem-solving techniques to
determine the origin of problems and plan for their
resolution. It also includes addressing procedural
problems through documentation, and referral.
PERFORMANCE
elaborated in the
Range of Variables
1. Identify Routine problems or Current industry Identifying current
routine procedural problem hardware and industry hardware and
problems areas are identified software products and software products and
Problems to be services services
investigated are Industry Identifying
defined and maintenance, current industry
determined service and maintenance,
Current conditions of helpdesk practices, services and
the problem are processes and helpdesk practices,
identified and procedures processes and
documented Industry standard procedures.
diagnostic tools Identifying
Malfunctions and current industry
resolutions standard diagnostic
tools
Describing
common malfunctions
and resolutions.
Determining the
root cause of a
routine
malfunction
PERFORMANCE
are elaborated in
the Range of
Variables
2. Look for Potential Current industry Identifying
solutions to solutions to hardware and current industry
routine problem are software products hardware and
problems identified and services software products
Recommendati Industry service and services
ons about possible and helpdesk Identifying
solutions are practices, processes services and
developed, and procedures helpdesk practices,
documented, ranked Operating processes and
and presented to systems procedures.
appropriate person Industry standard Identifying
for decision diagnostic tools operating system
Malfunctions and Identifying
resolutions. current industry
Root cause standard diagnostic
analysis tools
Describing
common malfunctions
and resolutions.
Determining the
root cause of a
routine
malfunction
3. Recommend Implementation of Standard Producing

solutions to solutions are procedures documentation that
problems planned Documentation recommends
Evaluation of produce solutions to problems
implemented Following
solutions are established
planned procedures
Recommended
solutions are
documented and
submit to appropriate
person for
confirmation
RANGE OF VARIABLES
VARIABLE RANGE
1. Problems/Procedural May include:
Problem Routine/non – routine processes and quality
problems
Equipment selection, availability and failure
Safety and emergency situations and
incidents
Work-related problems outside of own work
area
2. Appropriate person May include:

Peers/work colleagues
3. Document May include:
Electronic mail
Briefing notes
Written report
Evaluation report
4. Plan May include:
Safety requirements
Risk assessment
EVIDENCE GUIDE

Competency Determined the root cause of a routine problem
Identified solutions to procedural problems.
Produced documentation that recommends solutions to
problems.
Followed established procedures.
Referred unresolved problems to support persons.
2. Resource 2.1. Assessment will require access to a workplace over

Implications an extended period, or a suitable method of gathering
evidence of operating ability over a range of
situations.
Assessment Case Formulation
Life Narrative Inquiry
Standardized test
components.
4. Context for 4.1 Competency may be assessed individually in the actual
Assessment workplace or simulation environment in TESDA
accredited institutions.
UNIT OF COMPETENCY : DEVELOP CAREER AND LIFE
DECISIONS UNIT CODE : 400311213
UNIT DESCRIPTOR : This unit covers the knowledge, skills, and

attitudes in managing one’s emotions, developing
reflective practice, and boosting self-confidence
and developing self-regulation.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Manage one’s Self-management Self- Managing
emotion strategies are identified management properly one’s
Skills to work strategies that emotions and
independently and to assist in recognizing
show initiative, to be regulating situations that
conscientious, and behavior and cannot be
persevering in the face of achieving changed and
setbacks and frustrations personal and accept them and
are developed learning goals remain
Techniques for (e.g. Nine self- professional
effectively handling management Developing self-
negative emotions and strategies discipline,
unpleasant situation in according to working
the workplace are Robert Kelley) independently
examined Enablers and and showing
barriers in initiative to
achieving achieve personal
personal and and career goals
career goals Showing
Techniques in confidence, and
handling resilience in the
negative face of setbacks
emotions and and frustrations
unpleasant and other
situation in the negative
workplace emotions and
such as unpleasant
frustration, situations in the
anger, worry, workplace
anxiety, etc.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2. Develop Personal strengths and Basic SWOT Using the basic
reflective achievements, based on analysis SWOT analysis as
practice self- assessment Strategies to self- assessment
strategies and teacher improve one’s strategy
feedback are attitude in the Developing reflective
contemplated workplace practice through
Progress when seeking Gibbs’ realization of
and responding to Reflective limitations, likes/
feedback from teachers to Cycle/Model dislikes; through
assist them in (Description, showing of self-
consolidating strengths, Feelings, confidence
addressing weaknesses Evaluation, Demonstrating self-
and fulfilling their potential Analysis, acceptance and being
are monitored Conclusion, able to accept
Outcomes of personal and Action challenges
and academic challenges plan)
by reflecting on previous
problem solving and
decision making
strategies and feedback
from
peers and teachers
are predicted
3. Boost self- Efforts for continuous Four Performing effective

confidence and self-improvement are components of communication skills –
develop self- demonstrated self-regulation reading, writing,
regulation Counter-productive based on Self- conversing skills
tendencies at work are Regulation
eliminated Theory (SRT) Showing affective
Positive outlook in life Personality skills – flexibility,
are maintained. development adaptability, etc.
concepts
Self-help Self-assessment for
concepts (e. g., determining one’s
7 Habits by strengths and
Stephen Covey, weaknesses
transactional
analysis,
psycho-spiritual
concepts)
RANGE OF VARIABLES
VARIABLE RANGE
1. Self- May include:
management Seeking assistance in the form of job coaching or mentoring
strategies Continuing dialogue to tackle workplace grievances
Collective negotiation/bargaining for better working
conditions
Share your goals to improve with a trusted co-worker or
supervisor
Make a negativity log of every instance when you catch
yourself complaining to others
Make lists and schedules for necessary activities
2. Unpleasant May include:
situation Job burn-out
Drug dependence
Sulking
EVIDENCE GUIDE

Competency Express emotions appropriately
Work independently and show initiative
Consistently demonstrate self-confidence and self-
discipline
Implications Access to workplace and resource s
Case studies
Assessment Demonstration or simulation with oral questioning
Case problems involving work improvement and
sustainability issues
Third-party report
4. Context for 4.1. Competency assessment may occur in workplace
UNIT OF COMPETENCY : CONTRIBUTE TO WORKPLACE INNOVATION
UNIT CODE : 400311214
required to make a pro-active and positive
contribution to workplace innovation.
PERFORMANCE
elaborated in the
Range of Variables
1. Identify Opportunities for Roles of individuals Identifying
opportunities improvement are in suggesting and opportunities to
to do things identified proactively in making improvements. improve and to do
better own area of work. Positive impacts things better.
Information are and challenges in Involvement.
gathered and reviewed innovation. Identifying the
which may be relevant Types of changes positive impacts and
to ideas and which and responsibility. the challenges of
might assist in gaining Seven habits of change and innovation.
support for idea. highly effective Identifying
people. examples of the types
of changes that are
within and
outside own scope
of responsibility
2. Discuss People who could Roles of individuals Identifying

and provide input to ideas in suggesting and opportunities to
develop for improvements are making improvements. improve and to do
ideas with identified. Positive impacts things better.
others Ways of and challenges in Involvement.
approaching innovation. Identifying the
people to begin Types of changes positive impacts and
sharing ideas are and responsibility. the challenges of
selected. Seven habits of change and innovation.
Meeting is set highly effective Providing examples
with relevant people. of the types of changes
people. that are within and
Ideas for follow up outside own scope of
are review and selected responsibility
based on feedback. Communicating
Critical inquiry ideas for change
method is used to through small group
discuss and develop discussions and
ideas meetings.
with others.
PERFORMANCE
elaborated in the
Range of Variables
3. Integrate Critical inquiry Roles of individuals Identifying
ideas for method is used to in suggesting and opportunities to
change in integrate different making improvements. improve and to do
the ideas for change of Positive impacts things better.
workplace. key people. and challenges in Involvement.
Summarizing, innovation. Identifying the
analyzing and Types of changes positive impacts and
generalizing skills are and responsibility. the challenges of
used to extract salient Seven habits of change and innovation.
points in the pool of highly effective Providing examples
ideas. people. of the types of changes
Reporting skills Basic research that are within and
are likewise used to skills. outside own scope of
communicate results. responsibility.
Current Issues Communicating
and concerns on the ideas for change
systems, processes through small group
and procedures, as discussions and
well as the need for meetings.
simple innovative Demonstrating
practices are skills in analysis and
identified. interpretation of data.
RANGE OF VARIABLES
VARIABLES RANGE
1. Opportunities for May include:
improvement Systems.
Processes.
Procedures.
Protocols.
Codes.
Practices.
Workplace communication problems.
Performance evaluation results.
Team dynamics issues and concerns.
Challenges on return of investment
New tools, processes and procedures.
New people in the organization.
3. People who could provide May include:
input Leaders.
Managers.
Specialists.
Associates.
Researchers.
Supervisors.
Staff.
Consultants (external)
People outside the organization in the
same field or similar expertise/industry.
Clients
4. Critical inquiry method May include:
Preparation.
Discussion.
Clarification of goals.
Negotiate towards a Win-Win outcome.
Agreement.
Implementation of a course of action.
Effective verbal communication. See our
pages: Verbal Communication and Effective
Speaking.
Listening.
Reducing misunderstandings is a key
part of effective negotiation.
Rapport Building.
Problem Solving.
Decision Making.
Assertiveness.
Dealing with Difficult Situations.
5. Reporting skills May include:
Data management.
Coding.
Data analysis and interpretation.
Coherent writing.
Speaking.
EVIDENCE GUIDE

of Competency Identified opportunities to do things better.
Discussed and developed ideas with others on
how to contribute to workplace innovation.
Integrated ideas for change in the workplace.
Analyzed and reported rooms for innovation
and learning in the workplace.
Implications Pens, papers and writing implements.
Cartolina.
Manila papers.
3. Methods of Competency in this unit may be assessed
Assessment through:
Psychological and behavioral Interviews.
Performance Evaluation.
Life Narrative Inquiry.
Review of portfolios of evidence and third-party
workplace reports of on-the-job performance.
Sensitivity analysis.
Organizational analysis.
Standardized assessment of character
strengths and virtues applied.
4. Context for 4.1 Competency may be assessed individually in
Assessment the actual workplace or simulation
environment
in TESDA accredited institutions.
UNIT OF COMPETENCY : PRESENT RELEVANT
INFORMATION UNIT CODE : 400311215

attitudes required to present data/information
appropriately.
PERFORMANCE
elaborated in the
Range of Variables
1. Gather Evidence, facts Organisational Describing
data/ and information are protocols organisational
information collected Confidentiality protocols relating
Evaluation, terms of Accuracy to client liaison
reference and Business Protecting
conditions are mathematics and confidentiality
reviewed to statistics Describing
determine Data analysis accuracy
whether techniques/proced ures Computing
data/information Reporting business
falls within requirements to a mathematics and
project scope range of audiences statistics
Legislation, policy Describing data
and procedures analysis techniques/
relating to the conduct procedures
of evaluations Reporting
Organisational requirements to a
values, ethics and range of audiences
codes of conduct Stating legislation,
policy and procedures
relating to the conduct
of evaluations
Stating
organisational
values, ethics and
codes of conduct
2. Assess Validity of data/ Business Computing

gathered information is mathematics and business
data/ assessed statistics mathematics and
information Analysis Data analysis statistics
techniques are techniques/ Describing data
applied to assess procedures analysis techniques/
data/ information. Reporting procedures
Trends and requirements to a Reporting
anomalies are range of audiences requirements to a
identified Legislation, policy range of
Data analysis and procedures
PERFORMANCE
elaborated in the
Range of Variables
techniques and relating to the audiences
procedures are conduct of Stating legislation,
documented evaluations policy and procedures
2.5 Recommendation 2.5 Organisational relating to the conduct
s are made on values, ethics and of evaluations
areas of possible codes of conduct Stating
improvement. organisational
values, ethics and
codes of conduct
3. Record and Studied Data analysis Describing data

present data/information techniques/ analysis techniques/
information are recorded. procedures procedures
Recommendation s Reporting Reporting
are analysed for action requirements to a requirements to a
to ensure they are range of audiences range of
compatible with the Legislation, policy audiences
project’s scope and and procedures Stating legislation,
terms of reference. relating to the conduct policy and procedures
Interim and final of evaluations relating to the conduct
reports are analysed Organisational of evaluations
and outcomes are values, ethics and Stating
compared to the codes of conduct organisational
criteria established at values, ethics and
the outset. codes of conduct
Findings are practices
presented to
stakeholders.
RANGE OF VARIABLES
VARIABLES RANGE
1. Data analysis techniques May include:
Domain analysis
Content analysis
Comparison technique
EVIDENCE GUIDE

Competency Determine data / information
Studied and applied gathered data/information
Recorded and studied studied data/information
These aspects may be best assessed using a range of

scenarios what ifs as a stimulus with a walk through forming
part of the response. These assessment activities should
include a range of problems, including new, unusual and
improbable situations that may have happened.

Interview
Portfolio

components.
4. Context for 4.1. In all workplace, it may be appropriate to assess this
Assessment unit concurrently with relevant teamwork or operation
units.
UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL SAFETY AND
HEALTH POLICIES AND PROCEDURES
UNIT CODE : 400311216
UNIT DESCRIPTOR : This unit covers the knowledge, skills and

attitudes required to identify OSH compliance
requirements, prepare OSH requirements for
compliance, perform tasks in accordance with
relevant OSH policies and procedures
PERFORMANCE
elaborated in the
Range of Variables
1. Identify OSH Relevant OSH OSH preventive Communication
compliance requirements, and control skills
requirements regulations, policies requirements Interpersonal
and procedures are Hierarchy of skills
identified in accordance Controls Critical thinking
with workplace policies Hazard skills
and procedures Prevention and Observation
OSH activity non- Control skills
conformities are General OSH
conveyed to principles
appropriate Work standards
personnel and procedures
OSH preventive and Safe handling
control requirements procedures of tools,
are identified in equipment and
accordance with OSH materials
work policies and Standard
procedures emergency plan
and procedures
in the workplace
PERFORMANCE
elaborated in the
Range of Variables
2. Prepare OSH 2.1 OSH work activity Resources Communication skills
requirements for material, tools and necessary to Estimation skills
compliance equipment execute hierarchy Interpersonal skills
requirements are of controls Critical thinking skills
identified in General OSH Observation skills
accordance with principles Material, tool and
workplace policies Work standards equipment
and procedures and procedures identification skills
2.2. Required OSH Safe handling
materials, tools procedures of
and equipment are tools, equipment
acquired in and materials
accordance with Different OSH
workplace policies control measures
and procedures
2.3. Required OSH
materials, tools
and equipment are
arranged/ placed in
accordance with
OSH work
standards
3. Perform tasks in Relevant OSH work OSH work 3.1 Communication
accordance with procedures are standards skills
relevant OSH identified in accordance Industry related Interpersonal skills
policies and with workplace policies work activities Troubleshooting
procedures and procedures General OSH skills
Work Activities are principles Critical thinking
executed in OSH Violations skills
accordance with OSH Non-compliance work Observation skills
work standards activities
Non-compliance work
activities are reported to
appropriate
personnel
RANGE OF VARIABLES
VARIABLE RANGE
1. OSH Requirements, May include:
Regulations, Policies and Clean Air Act
Procedures Building code
National Electrical and Fire Safety Codes
Waste management statutes and rules
Permit to Operate
Philippine Occupational Safety and Health
Standards
Department Order No. 13 (Construction Safety
and Health)
ECC regulations
2. Appropriate Personnel May include:
Manager
Safety Officer
EHS Offices
Supervisors
Team Leaders
Administrators
Stakeholders
Government Official
Key Personnel
Specialists
Himself
3. OSH Preventive and May include:
Control Requirements Resources needed for removing hazard
effectively
Resources needed for substitution or
replacement
Resources needed to establishing engineering
controls
Resources needed for enforcing administrative
controls
Personal Protective equipment
4. Non OSH-Compliance May include non-compliance or observance of the
Work Activities following safety measures:
Violations that may lead to serious physical
harm or death
Fall Protection
Hazard Communication
Respiratory Protection
Power Industrial Trucks
Lockout/Tag-out
Working at heights (use of ladder, scaffolding)
Electrical Wiring Methods
Machine Guarding
Electrical General Requirements
Asbestos work requirements
Excavations work requirements
EVIDENCE GUIDE

Competency Convey OSH work non-conformities to
appropriate personnel
Identify OSH preventive and control
requirements in accordance with OSH work
Identify OSH work activity material, tools and
equipment requirements in accordance with
Arrange/Place required OSH materials, tools and
equipment in accordance with OSH work standards
Execute work activities in accordance with OSH
work standards
Report OSH activity non-compliance work
activities to appropriate personnel

2.1 Facilities, materials tools and equipment
necessary for the activity
through:
Observation/Demonstration with oral questioning
Third party report
4. Context for Assessment 4.1 Competency may be assessed in the
work place or in a simulated work place
setting
UNIT OF : EXERCISE EFFICIENT AND EFFECTIVE
COMPETENCY SUSTAINABLE PRACTICES IN THE WORKPLACE
UNIT CODE : 400311217
UNIT This unit covers knowledge, skills and attitude to identify

DESCRIPTOR : the efficiency and effectiveness of resource utilization,
determine causes of inefficiency and/or ineffectiveness
of resource utilization and Convey inefficient and
ineffective environmental practices
PERFORMANCE
CRITERIA
Italicized terms REQUIRED REQUIRED
ELEMENTS
are elaborated in KNOWLEDGE SKILLS
the Range of
Variables
1. Identify the Required Importance of Recording Skills
efficiency and resource utilization Environmental Writing Skills
effectiveness of in the workplace is Literacy Innovation
resource measured using Environmental Work Skills
utilization appropriate Procedures
techniques Waste
Data are Minimization
recorded in Efficient Energy
accordance with Consumptions
workplace protocol
Recorded data
are compared to
determine the
efficiency and
effectiveness of
resource utilization
according to
established
environmental work
procedures
PERFORMANCE
CRITERIA
ELEMENTS
the Range of
Variables
2. Determine Potential Causes of Deductive
causes of causes of environmental Reasoning
inefficiency inefficiency and/or inefficiencies and Skills
and/or ineffectiveness are ineffectiveness Critical thinking
ineffectiveness of listed Problem Solving
resource Causes of Observation
utilization inefficiency and/or Skills
ineffectiveness are
identified through
deductive reasoning
Identified causes
of inefficiency and/or
ineffectiveness are
validated thru
established
environmental
procedures
3. Convey inefficient Efficiency and Appropriate Written and Oral

and ineffective effectiveness of Personnel to Communication Skills
environmental resource utilization address the Critical thinking
practices are reported to environmental Problem Solving
appropriate hazards Observation
personnel Environmental Skills
Concerns corrective actions Practice
related resource Environmental
utilization are Awareness
discussed with
appropriate
personnel
Feedback on
information/ concerns
raised are clarified
with appropriate
personnel
RANGE OF VARIABLES
VARIABLE RANGE
1. Environmental Work May include:
Procedures Utilization of Energy, Water, Fuel
Procedures
Waster Segregation Procedures
Waste Disposal and Reuse Procedures
Waste Collection Procedures
Usage of Hazardous Materials
Procedures
Chemical Application Procedures
Labeling Procedures
2. Appropriate Personnel May include:
Manager
Safety Officer
EHS Offices
Supervisors
Team Leaders
Administrators
Stakeholders
Government Official
Key Personnel
Specialists
Himself
EVIDENCE GUIDE

Competency Measured required resource utilization in the workplace using
appropriate techniques
Recorded data in accordance with workplace protocol
Identified causes of inefficiency and/or ineffectiveness
through deductive reasoning
Validate the identified causes of inefficiency and/or
ineffectiveness thru established environmental
procedures
Report efficiency and effectives of resource utilization to
Clarify feedback on information/concerns raised with
Implications Workplace
Tools, materials and equipment relevant to the tasks
PPE
Manuals and references
Assessment Demonstration
Oral questioning
Written examination
UNIT OF COMPETENCY : PRACTICE ENTREPRENEURIAL SKILLS IN
THE WORKPLACE
UNIT CODE : 400311218
UNIT DESCRIPTOR : This unit covers the outcomes required to apply

entrepreneurial workplace best practices and
implement cost-effective operations
PERFORMANCE
CRITERIA
ELEMENTS
the Range of
Variables
1. Apply Good Workplace best Communication skills
entrepreneurial practices practices, policies Complying with
workplace best relating to and criteria quality procedures
practices workplace Resource
operations are utilization
observed and Ways in fostering
selected entrepreneurial
following attitudes:
workplace  Patience
policy.  Honesty
Quality  Quality-
procedures and consciousness
practices are  Safety-
complied with consciousness
according to  Resourcefulness
workplace
requirements.
Cost-conscious
habits in
resource
utilization are
applied based
on industry
standards.
PERFORMANCE
CRITERIA
ELEMENTS
the Range of
Variables
2. Communicate Observed good Workplace best Communication skills
entrepreneurial practices relating to practices, policies Complying with
workplace best workplace and criteria quality procedures
practices operations are Resource Following workplace
communicated to utilization communication
appropriate Ways in fostering protocol
person. entrepreneurial
Observed quality attitudes:
procedures and  Patience
practices are  Honesty
communicated to  Quality-
appropriate person consciousness
Cost-conscious  Safety-
habits in resource consciousness
utilization are  Resourcefulness
communicated
based on
industry
standards.
3. Implement cost- Preservation and Optimization of Implementing

effective optimization of workplace resources preservation and
operations workplace resources 5S procedures and optimizing workplace
is implemented in concepts resources
accordance with Criteria for cost- Observing judicious use
enterprise policy effectiveness of workplace tools,
Judicious use of Workplace equipment and materials
workplace tools, productivity Making constructive
equipment and Impact of contributions to office
materials are entrepreneuria operations
observed according l mindset to Sustaining ability to
to manual and work workplace work within allotted time
requirements. productivity and finances
Constructive Ways in
contributions to office fostering
operations are made entrepreneuria
according to l attitudes:
enterprise  Quality-
requirements. consciousness
Ability to work  Safety-
consciousness
within one’s
allotted time
and finances is
sustained.
RANGE OF VARIABLES
VARIABLE RANGE
1.Good practices May include:
Economy in use of resources
Documentation of quality practices
2.Resources utilization May include:

Consumption/ use of consumables
Use/Maintenance of assigned equipment
and furniture
Optimum use of allotted /available time
EVIDENCE GUIDE

of competency Demonstrated ability to identify and sustain cost-
effective activities in the workplace
Demonstrated ability to practice entrepreneurial
knowledge, skills and attitudes in the workplace.

Tools, materials and supplies needed to
demonstrate the required tasks
Enterprise procedures manuals
Company quality policy
3. Methods of Competency in this unit should be assessed through:

Assessment Interview
Third-party report
4.Context of Competency may be assessed in workplace or in a

UNIT OF COMPETENCY : LEAD WORKPLACE COMMUNICATION
UNIT CODE : 400311319
required to lead in the effective dissemination and
discussion of ideas, information, and issues in the
workplace. This includes preparation of written
communication materials.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range
of Variables
1. Communicate Relevant Organization Organizing
information communication requirements information
about method is selected for written and Conveying
workplace based on workplace electronic intended meaning
processes procedures communication Participating in a
Multiple operations methods variety of workplace
involving several Effective verbal discussions
topics/areas are communication Complying with
communicated methods organization
following enterprise Business requirements for the
requirements writing use of written and
Questioning is applied to Workplace electronic
gain extra information etiquette communication
Relevant sources of methods
information are Effective business
identified in accordance writing
with workplace/ client Effective clarifying
requirements and probing skills
Information is selected Effective
and organized following questioning
enterprise procedures techniques
Verbal and written (clarifying and
reporting is undertaken probing)
when required
Communication and
negotiation skills are
applied and maintained
in all relevant situations
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2. Lead workplace Response to workplace Organization Organizing
discussions issues are sought following requirements for information
enterprise procedures written and electronic Conveying
Response to workplace communication intended meaning
issues are provided methods Participating in
immediately Effective variety of workplace
Constructive contributions verbal communication discussions
are made to workplace methods Complying with
discussions on such issues Workplace organization
as production, quality and etiquette requirements for the
safety use of written and
Goals/ objectives and electronic
action plans undertaken in communication
the workplace are methods
communicated promptly Effective clarifying
and probing skills
3. Identify and Issues and problems are Organization Organizing

communicate identified as they arise requirements for information
issues arising in Information regarding written and electronic Conveying intended
the workplace problems and issues are communication meaning
organized coherently to methods Participating in a variety
ensure clear and effective Effective verbal of workplace
communication communication discussions
Dialogue is initiated with methods Complying with
appropriate personnel Workplace organization
Communication problems etiquette requirements for the
and issues are raised as they Communication use of written and
arise problems and electronic
Identify barriers in issues communication
communication to be Barriers in methods
addressed appropriately communication Effective clarifying
and probing skills
Identifying issues
Negotiation and
communication
skills
RANGE OF VARIABLES
VARIABLE RANGE
1. Methods of May include:
communication Non-verbal gestures
Verbal
Face-to-face
Two-way radio
Speaking to groups
Using telephone
Written
Internet
2. Workplace discussions May include:

Coordination meetings
Toolbox discussion
Peer-to-peer discussion
EVIDENCE GUIDE

Competency Dealt with a range of communication/information at one time
Demonstrated leadership skills in workplace
communication
Made constructive contributions in workplace issues
Sought workplace issues effectively
Responded to workplace issues promptly
Presented information clearly and effectively written form
Used appropriate sources of information
Asked appropriate questions
Provided accurate information

Implications Variety of Information
Communication tools
Simulated workplace
Assessment Case problem
Third-party report
Portfolio
Interview
Demonstration/Role-playing
4. Context for 4.1. Competency may be assessed in the workplace or in a
Assessment simulated workplace environment
UNIT OF COMPETENCY : LEAD SMALL
TEAMS UNIT CODE : 400311320

attitudes to lead small teams including setting,
maintaining and monitoring team and individual
performance standards.
PERFORMANCE
CRITERIA
ELEMENT
the Range of
Variables
1. Provide team Work Facilitation of Communication
leadership requirements Team work skills required for
are identified Company leading teams
and presented policies and Group
to team procedures facilitation
members relating to work skills
based on performance Negotiating
company Performance skills
policies and standards and Setting
procedures expectations performance
Reasons for Monitoring expectation
instructions and individual’s and
requirements team’s
are performance vis
communicated a vis client’s and
to team group’s
members expectations
based on
company
policies and
procedures
Team
members’ and
leaders’
concerns are
recognized,
discussed and
dealt with
based on
company
practices
2. Assign 2.1. Responsibilities Work plan and Communication skills

responsibilities are allocated procedures Management skills
having regard Work
to the skills, requirements
PERFORMANCE
CRITERIA
ELEMENT
the Range of
Variables
knowledge and and targets Negotiating skills
aptitude Individual and Evaluation skills
required to group expectations Identifying team
undertake the and assignments member’s strengths
assigned task Ways to improve and rooms for
based on group leadership and improvement
company membership
policies.
2.2. Duties are
allocated
having regard
to individual
preference,
domestic and
personal
considerations,
whenever
possible
3. Set Performance One’s roles and Communication
performance expectations are responsibilities in the skills
expectations for established based team Accurate
team members on client needs Feedback giving and empathy
Performance receiving Congruence
expectations are Performance Unconditional
based on individual expectation positive regard
team members Handling of
knowledge, skills Feedback
and aptitude
Performance
expectations are
discussed and
disseminated to
individual team
members
4. Supervise team Performance is Performance Communication

performance monitored based on Coaching skills required for
defined performance Performance leading teams
criteria and/or management Coaching skill
assignment Performance
instruction Issues
Team members
PERFORMANCE
CRITERIA
ELEMENT
the Range of
Variables
are provided
with feedback,
positive support
and advice on
strategies to
overcome any
deficiencies
based on
company
practices
Performance
issues which cannot
be rectified or
addressed within the
team are referred to
appropriate
personnel according
to employer policy
Team members
are kept
informed of any
changes in the
priority
allocated to
assignments or
tasks which
might impact
on
client/customer
needs and
satisfaction
Team
operations are
monitored to
ensure that
employer/client
needs and
requirements
are met
Follow-up
communication
is provided on
all issues
affecting the
PERFORMANCE
CRITERIA
ELEMENT
the Range of
Variables
team
4.7 All relevant
documentation
is completed in
accordance with
company
procedures
RANGE OF VARIABLES
VARIABLE RANGE
1. Work requirements May include:
Client Profile
Assignment instructions
2. Team member’s concerns May include:
2.1 Roster/shift details
3. Monitor performance May include:
Formal process
Informal process
Formal process
Informal process
5. Performance issues May include:
Work output
Work quality
Team participation
Compliance with workplace protocols
Safety
Customer service
EVIDENCE GUIDE

of Competency Maintained or improved individuals and/or team
performance given a variety of possible scenario
Assessed and monitored team and individual
performance against set criteria
Represented concerns of a team and individual to
next level of management or appropriate
specialist and to negotiate on their behalf
Allocated duties and responsibilities, having regard to
individual’s knowledge, skills and aptitude and the
needs of the tasks to be performed
Set and communicated performance expectations for
a range of tasks and duties within the team and
provided feedback to team members
Access to relevant workplace or appropriately simulated
Materials relevant to the proposed activity or task
Assessment Written Examination
Oral Questioning
Portfolio
4. Context for 4.1 Competency may be assessed in actual workplace or
Assessment at the designated TESDA Accredited Assessment
Center.
UNIT OF COMPETENCY : APPLY CRITICAL THINKING AND
PROBLEM-SOLVING TECHNIQUES IN THE
WORKPLACE
UNIT CODE : 400311321

attitudes required to solve problems in the
workplace including the application of problem
solving techniques and to determine and
resolve the root cause/s of specific problems in
the workplace.
PERFORMANCE
are elaborated in
the Range of
Variables
1. Examine Variances are Competence includes a Using range of analytical
specific examined from thorough knowledge and techniques (e.g.,
workplace normal operating understanding of the planning, attention,
challenges parameters; and process, normal operating simultaneous and
product quality. parameters, and product successive processing of
Extent, cause and quality to recognize non- information) in examining
nature of the specific standard situations. specific challenges in the
problem are defined Competence to include the workplace.
through observation, ability to apply and Identifying extent and
investigation and explain, enough for the causes of specific
analytical identification of challenges in the
techniques. fundamental causes of workplace.
Problems are specific workplace
clearly stated and challenges.
specified. Relevant equipment
and operational
processes.
Enterprise goals,
targets and measures.
Enterprise quality
OHS and environmental
requirement.
Enterprise
information systems
and data collation
Industry codes and
standards.
PERFORMANCE
st
Amended CS for Basic Competencies Integrating 21 Century Skills Promulgated July 9, 2019 Page 92
elaborated in the
Range of Variables
2. Analyze the Possible causes of Competence includes a Using range of
causes of specific problems are thorough knowledge and analytical techniques
specific identified based on understanding of the (e.g., planning,
workplace experience and the use process, normal attention,
challenges of problem solving tools / operating parameters, simultaneous and
analytical techniques. and product quality to successive
Possible cause recognize non- standard processing of
statements are situations. information) in
developed based on Competence to include examining specific
findings. the ability to apply and challenges in the
Fundamental explain, sufficient for the workplace.
causes are identification of Identifying extent
identified per fundamental cause, and causes of specific
results of determining the challenges in the
investigation corrective action and workplace.
conducted. provision of Providing clear-
recommendations. cut findings on the
Relevant nature of each
equipment and identified workplace
operational challenges.
processes.
Enterprise goals,
targets and measures.
Enterprise quality
OSH and environmental
requirement.
Enterprise
information
systems and data
collation.
Industry codes and
standards.
PERFORMANCE
elaborated in the
Range of Variables
3. Formulate All possible options are Competence to include Using range of
resolutions considered for resolution the ability to apply and analytical techniques
to specific of the problem. explain, sufficient for the (e.g., planning,
workplace Strengths and identification of attention,
challenges weaknesses of fundamental cause, simultaneous and
possible options are determining the successive
considered. corrective action and processing of
Corrective actions are provision of information) in
determined to resolve recommendations examining specific
the problem and Relevant equipment and challenges in the
possible future causes. operational processes workplace.
Action plans are Enterprise goals, Identifying extent
developed identifying targets and measures and causes of specific
measurable objectives, Enterprise quality challenges in the
resource needs and OSH and workplace.
timelines in environmental Providing clear-
accordance with requirement cut findings on the
safety and operating Principles of decision nature of each
procedures making strategies and identified workplace
techniques challenges.
Enterprise Devising,
information communicating,
systems and data implementing and
collation evaluating strategies
Industry codes and and techniques in
standards addressing specific
workplace
challenges.
PERFORMANCE
elaborated in the
Range of Variables
4. Implement Action plans are Competence to include Using range of
action plans implemented and the ability to apply and analytical techniques
and evaluated. explain, sufficient for the (e.g., planning,
communicate Results of plan identification of attention,
results implementation and fundamental cause, simultaneous and
recommendations are determining the successive
prepared. corrective action and processing of
Recommendations are provision of information) in
presented to recommendations examining specific
appropriate personnel. 4.2. Relevant challenges in the
Recommendations equipment and workplace.
are followed-up, if operational Identifying
required. processes extent and
Enterprise goals, causes of
targets and measures specific
Enterprise quality, OSH challenges in
and environmental the workplace.
requirement Providing clear-
Principles of decision cut findings on the
making strategies and nature of each
techniques identified workplace
Enterprise challenges.
information Devising,
systems and data communicating,
collation implementing
Industry codes and and evaluating
standards strategies and
techniques in
addressing
specific
workplace
challenges.
RANGE OF VARIABLES
VARIABLES RANGE
1. Parameters May include:
Processes
Procedures
Systems
2. Analytical techniques May include:

Brainstorming
Intuitions/Logic
Cause and effect diagrams
Pareto analysis
SWOT analysis
Gant chart, Pert CPM and graphs
Scattergrams
3. Problem May include:
Routine, non – routine and complex
workplace and quality problems
Equipment selection, availability and
failure
Safety and emergency situations and
incidents
Risk assessment and management
4. Action plans May include:
Measurable objectives
Resource requirements
Timelines
Safety requirements
Risk assessment
EVIDENCE GUIDE

Competency Examined specific workplace challenges.
Analyzed the causes of specific workplace
challenges.
Formulated resolutions to specific workplace
challenges.
Implemented action plans and communicated
results on specific workplace challenges.
2. Resource 2.1. Assessment will require access to an operating

Implications plant over an extended period of time, or a
suitable method of gathering evidence of
operating ability over a range of situations. A bank
of scenarios / case studies / what ifs will be
required as well as bank of questions which will be
used to probe the reason behind the observable
action.
Assessment Observation
Case Formulation
Standardized test
practical and may be integrated with the assessment of
other relevant units of competency. Assessment will occur
over a range of situations, which will include disruptions to
normal, smooth operation. Simulation may be required to
allow for timely assessment of parts of this unit of
competency. Simulation should be based on the actual
workplace and will include walk through of the relevant
competency components.
These assessment activities should include a range of

problems, including new, unusual and improbable
situations that may have happened.
4. Context for In all workplace, it may be appropriate to assess this unit
Assessment concurrently with relevant teamwork or operation units.
UNIT OF COMPETENCY : WORK IN A DIVERSE
ENVIRONMENT UNIT CODE : 400311322
UNIT DESCRIPTOR : This unit covers the outcomes required to

work effectively in a workplace
characterized by diversity in terms of
religions, beliefs, races, ethnicities and other
differences.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Develop an Individual Understanding cultural Applying cross-
individual’s differences with clients, diversity in the cultural communication
cultural customers and fellow workplace skills (i.e. different
awareness and workers are recognized Norms of behavior for business customs,
sensitivity and respected in interacting and beliefs, communication
accordance with dialogue with specific strategies)
enterprise policies and groups Showing affective
core values. (e. g., Muslims and skills – establishing
Differences are other non- rapport and empathy,
responded to in a Christians, non- understanding, etc.
sensitive and Catholics, Demonstrating
considerate manner tribes/ethnic groups, openness and
Diversity is foreigners) flexibility in
accommodated using Different methods of communication
appropriate verbal verbal and nonverbal Recognizing
and nonverbal communication in a diverse groups in
communication. multicultural setting the workplace and
community as
defined by
divergent culture,
religion, traditions
and practices
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2. Work Knowledge, skills Value of diversity in the Demonstrating cross-
effectively in an and experiences of economy and society in cultural communication
environment others are recognized terms of Workforce skills and active listening
that and documented in development Recognizing diverse
acknowledges relation to team Importance of groups in the workplace
and values objectives. inclusiveness in a and community as
cultural Fellow workers are diverse environment defined by divergent
diversity encouraged to utilize Shared vision and culture, religion,
and share their specific understanding of and traditions and practices
qualities, skills or commitment to team, Demonstrating
backgrounds with other departmental, and collaboration skills
team members and organizational goals and Exhibiting customer
clients to enhance work objectives service excellence
outcomes. Strategies for
Relations with customer service
customers and clients excellence
are maintained to show
that diversity is valued
by the
business.
PERFORMANCE
CRITERIA
ELEMENT REQUIRED REQUIRED
Italicized terms are
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
3. Identify Diversity-related Value, and leverage Addressing
common issues conflicts within the of cultural diversity diversity-related
in a workplace are Inclusivity and conflicts in the
multicultural effectively addressed conflict resolution workplace
and diverse and resolved. Workplace Eliminating
environment Discriminatory harassment discriminatory behavior
behaviors towards Change towards customers and
customers/stakeho management and co- workers
lders are minimized ways to overcome Utilizing change
and addressed resistance to change management policies
accordingly. Advanced strategies in the workplace
Change for customer service
management excellence
policies are in
place within the
organization.
RANGE OF VARIABLES
VARIABLE RANGE
1. Diversity This refers to diversity in both the workplace and the
community and may include divergence in :
Religion
Ethnicity, race or nationality
Culture
Gender, age or personality
Educational background
2. Diversity-related conflicts May include conflicts that result from:
Discriminatory behaviors
Differences of cultural practices
Differences of belief and value systems
Gender-based violence
Workplace bullying
Corporate jealousy
Language barriers
Individuals being differently-abled persons
Ageism (negative attitude and behavior
towards old people)
EVIDENCE GUIDE

of Competency Adjusted language and behavior as required by interactions
with diversity
Identified and respected individual differences in colleagues,
clients and customers
Applied relevant regulations, standards and codes of practice
Implications Access to workplace and resources
Manuals and policies on Workplace Diversity
Group discussions and interactive activities
Case studies/problems involving workplace diversity issues
Third-party report
Written examination
Role Plays
UNIT OF COMPETENCY : PROPOSE METHODS OF APPLYING
LEARNING AND INNOVATION IN
THE ORGANIZATION
UNIT CODE : 400311323

attitudes required to assess general obstacles
in the application of learning and innovation in
the organization and to propose practical
methods of such in addressing organizational
challenges.
PERFORMANCE
elaborated in the
Range of Variables
1. Assess work Reasons for Seven habits of Demonstrating
procedures, innovation are highly effective collaboration and
processes and incorporated to people. networking skills.
systems in work procedures. Character Applying basic
terms of Models of strengths that research and
innovative innovation are foster innovation evaluation skills
practices researched. and learning Generating insights
Gaps or barriers (Christopher on how to improve
to innovation in one’s Peterson and organizational
work area are Martin Seligman, procedures, processes
analyzed. 2004) and systems through
Staff who can Five minds of the innovation.
support and foster future concepts
innovation in the work (Gardner, 2007).
procedure are Adaptation
identified. concepts in
neuroscience
(Merzenich, 2013).
Transtheoretical
model of behavior
change (Prochaska,
DiClemente, &
Norcross, 1992).
PERFORMANCE
elaborated in the
Range of Variables
2. Generate Ideas for Seven habits of Assessing readiness
practical action innovative work highly effective for change on simple
plans for procedure to foster people. work procedures,
improving work innovation using Character processes and systems.
procedures, individual and strengths that Generating insights
processes group techniques foster innovation on how to improve
are conceptualized and learning organizational
Range of ideas (Christopher procedures, processes
with other team Peterson and and systems through
members and Martin Seligman, innovation.
colleagues are 2004) Facilitating action
evaluated and Five minds of the plans on how to apply
discussed future concepts innovative procedures
Work procedures (Gardner, 2007). in the organization.
and processes subject Adaptation
to change are selected concepts in
based on workplace neuroscience
requirements (feasible (Merzenich, 2013).
and innovative). Transtheoretical
Practical action model of behavior
plans are proposed to change (Prochaska,
facilitate simple DiClemente, &
changes in the work Norcross, 1992).
procedures, processes
and systems.
Critical inquiry is
applied and used to
facilitate discourse on
adjustments in the
simple work
procedures,
processes and
systems.
PERFORMANCE
elaborated in the
Range of Variables
3. Evaluate the Work structure is Five minds of the Generating
effectiveness of analyzed to identify the future concepts insights on how to
the proposed impact of the new work (Gardner, 2007). improve
action plans procedures Adaptation organizational
Co-workers/key concepts in procedures,
personnel is consulted neuroscience processes and
to know who will be (Merzenich, systems through
involved with or 2013). innovation.
affected by the work Transtheoretical Facilitating action
procedure model of behavior plans on how to apply
Work instruction change (Prochaska, innovative procedures
operational plan of the DiClemente, & Norcross, in the organization.
new work procedure is 1992). Communicating
developed and results of the
evaluated. evaluation of the
Feedback and proposed and
suggestion are implemented changes
recorded. in the workplace
Operational plan is procedures and
updated. systems.
Results and Developing action
impact on the plans for continuous
developed work improvement on the
instructions are basic systems,
reviewed processes and
Results of the procedures in the
new work procedure organization.
are evaluated
Adjustments are
recommended
based on results
gathered
RANGE OF VARIABLES
VARIABLE RANGE
1. Reasons May include:
Strengths and weaknesses of the current
systems, processes and procedures.
Opportunities and threats of the current
systems, processes and procedures.
2. Models of innovation May include:
Seven habits of highly effective people.
Five minds of the future concepts (Gardner,
2007).
Neuroplasticity and adaptation strategies.
3. Gaps or barriers May include:
Machine
Manpower
Methods
Money
4. Critical Inquiry May include:
Preparation.
Discussion.
Agreement.
Effective verbal communication. See our pages:
Verbal Communication and Effective Speaking.
Listening.
Reducing misunderstandings is a key part of
effective negotiation.
Rapport Building.
Problem Solving.
Decision Making.
Assertiveness.
EVIDENCE GUIDE

of Competency Established the reasons why innovative systems
are required
Established the goals of a new innovative system
Analyzed current organizational systems to identify
gaps and barriers to innovation.
Assessed work procedures, processes and systems
in terms of innovative practices.
Generate practical action plans for improving work
procedures, and processes.
Reviewed the trial innovative work system and
adjusted reflect evaluation feedback, knowledge
management systems and future planning.
Evaluated the effectiveness of the proposed action
plans.

Implications Pens, papers and writing implements.
Cartolina.
Manila papers.
Assessment Psychological and behavioral Interviews.
Performance Evaluation.
Life Narrative Inquiry.
workplace reports of on-the-job performance.
Sensitivity analysis.
Organizational analysis.
Standardized assessment of character strengths
and virtues applied.
4. Context for 4.1 Competency may be assessed individually in
Assessment the actual workplace or simulation environment
UNIT OF COMPETENCY : USE INFORMATION
SYSTEMATICALLY UNIT CODE : 400311324

attitudes required to use technical information
systems, apply information technology (IT)
systems and edit, format & check information.
PERFORMANC
E CRITERIA
ELEMENT
the Range of
Variables
1. Use technical Information Application Collating
information are collated in collating information
and information Operating
organized Procedures for appropriate and
into a inputting, valid
suitable form maintaining and procedures for
for reference archiving inputting,
and use information maintaining and
Stored Guidance to archiving
information people who need information
are classified to find and use Advising and
so that it can information offering guidance to
be quickly Organize people who need to
identified and information find and use
retrieved classify information
when needed stored Organizing
Guidance are information information into
advised and offered for a suitable form
to people who need identification for reference
to find and use and retrieval and use
information Operate the Classifying
technical stored information
information for identification and
system by using retrieval
agreed Operating the
procedures technical information
system by using
agreed
procedures
PERFORMANC
E CRITERIA
ELEMENT
the Range of
Variables
2. Apply information Technical Attributes and Identifying
technology (IT) information limitations of attributes and
system is available software limitations of available
operated tools software tools
using agreed Procedures and Using procedures
procedures work instructions for and work instructions
Appropriate the use of IT for the use of IT
and valid Operational Describing
procedures requirements for IT operational
are operated systems requirements for IT
for inputting, Sources and systems
maintaining flow paths of data Identifying sources
and archiving Security and flow paths of data
information systems and Determining
Software measures that security systems and
required are can be used measures that can be
utilized to Extract data used
execute the and format Extracting data and
project reports format reports
activities
PERFORMANC
E CRITERIA
ELEMENT
the Range of
Variables
Information Methods of Describing
and data entering and methods of
obtained are processing entering and
handled, information processing
edited, WWW information
formatted and enabled Using WWW
checked from applications applications
a range of
internal and
external
sources
Information
are extracted,
entered, and
processed to
produce the
outputs
required by
customers
Own skills
and
understanding
are shared to
help others
Specified
security
measures are
implemented
to protect the
confidentiality
and integrity
of project data
held in IT
systems
PERFORMANC
E CRITERIA
ELEMENT
the Range of
Variables
3. Edit, format and Basic editing Basic file- Using basic file-
check techniques are handling handling techniques
information used techniques is used for the
Accuracy of Techniques in software
documents are checking Using different
checked documents techniques in
Editing and Techniques in checking
formatting tools editing and documents
and techniques formatting Applying editing
are used for Proof reading and formatting
more complex techniques techniques
documents Applying proof
Proof reading reading techniques
techniques is
used to check
that documents
look
professional
RANGE OF VARIABLES
VARIABLE RANGE
Property
Organizational
Technical reference
2. Technical information May include:
paper based
electronic
3. Software May include:
spreadsheets
databases
word processing
presentation
4. Sources May include:
other IT systems
manually created
within own organization
outside own organization
geographically remote
5. Customers May include:
colleagues
company and project management
clients
6. Security measures May include:
access rights to input;
passwords;
access rights to outputs;
data consistency and back-up;
recovery plans
EVIDENCE GUIDE
1. Critical aspects of Assessment requires evidence that the

Competency candidate:
Used technical information systems and
information technology
Applied information technology (IT) systems
Edited, formatted and checked information

Computers
Software and IT system
3. Methods of Competency in this unit should be assessed

Assessment through:
Direct Observation
Oral interview and written test
4. Context for 4.1. Competency may be assessed individually in

Assessment the actual workplace or through accredited
institution
UNIT OF COMPETENCY : EVALUATE OCCUPATIONAL SAFETY
AND HEALTH WORK PRACTICES
UNIT CODE : 400311325

attitudes required to interpret Occupational
Safety and Health practices, set OSH work
targets, and evaluate effectiveness of
Occupational Safety and Health work
instructions
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
of Variables
1. Interpret OSH work practices OSH work practices Communicati
Occupational issues are identified issues on skills
Safety and relevant to work OSH work standards Interpersonal
Health requirements General OSH skills
practices OSH work standards and principles and Critical
procedures are determined legislations thinking skills
based on applicability to Company/ workplace Observation
nature of work policies/ guidelines skills
Gaps in work practices Standards and safety
are identified related to requirements of
relevant OSH work work process and
standards procedures
2. Set OSH Relevant work information OSH work targets 2.1.

work targets are gathered necessary to OSH Indicators Communicati
determine OSH work targets OSH work on skills
OSH Indicators based on instructions Collaborating skills
gathered information are Safety and health Critical
agreed upon to measure requirements of thinking skills
effectiveness of workplace tasks Observation skills
OSH policies and procedures Workplace
Agreed OSH indicators guidelines on
are endorsed for approval providing feedback
from appropriate personnel on OSH and
OSH work instructions security concerns
are received in accordance OSH regulations
with Hazard control
procedures* OSH trainings
relevant to work
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
ELEMENT Italicized terms are KNOWLEDGE SKILLS
of Variables
3. Evaluate OSH Practices are OSH Practices Critical thinking skills
effectiveness observed based on OSH metrics Evaluating skills
of workplace standards OSH Evaluation
Occupational Observed OSH practices are Techniques
Safety and measured against approved OSH work standards
Health work OSH metrics
instructions Findings regarding
effectiveness are assessed
and gaps identified are
implemented based on OSH
work standards
RANGE OF VARIABLES
VARIABLE RANGE
Practices Issues Workers’ experience/observance on presence of
work hazards
Unsafe/unhealthy administrative arrangements
(prolonged work hours, no break-time, constant
overtime, scheduling of tasks)
Reasons for compliance/non-compliance to use
of PPEs or other OSH procedures/policies/
guidelines
2. OSH Indicators May include:

Increased of incidents of accidents, injuries
Increased occurrence of sickness or health
complaints/symptoms
Common complaints of workers’ related to
OSH
High absenteeism for work-related reasons
Instructions Preventive and control measures, and targets
Eliminate the hazard (i.e., get rid of the
dangerous machine
Isolate the hazard (i.e. keep the machine in a
closed room and operate it remotely; barricade an
unsafe area off)
Substitute the hazard with a safer alternative
(i.e., replace the machine with a safer one)
Use administrative controls to reduce the risk
(i.e. give trainings on how to use equipment
safely; OSH-related topics, issue warning
signages, rotation/shifting work schedule)
Use engineering controls to reduce the risk (i.e.
use safety guards to machine)
Use personal protective equipment
Safety, Health and Work Environment
Evaluation
Periodic and/or special medical examinations of
workers
4. OSH metrics May include:
Statistics on incidence of accidence and injuries
Morbidity (Type and Number of Sickness)
Mortality (Cause and Number of Deaths)
Accident Rate
EVIDENCE GUIDE

Competency Identify OSH work practices issues relevant to
work requirements
Identify gaps in work practices related to relevant
OSH work standards
Agree upon OSH Indicators based on gathered
information to measure effectiveness of workplace OSH
Receive OSH work instructions in accordance
with workplace policies and procedures
Compare Observed OSH practices with against
approved OSH work instructions
Assess findings regarding effectiveness based on
OSH work standards
Implications 2.1 Facilities, materials, tools and
equipment necessary for the activity
Assessment Observation/Demonstration with oral questioning
Third party report
Written exam
4. Context for 4.1 Competency may be assessed in the work

Assessment place or in a simulated work place setting
UNIT OF COMPETENCY : EVALUATE ENVIRONMENTAL WORK PRACTICES
UNIT CODE : 400311326
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitude to
interpret environmental Issues, establish targets to
evaluate environmental practices and evaluate
effectiveness of environmental practices
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
ELEMENTS Italicized terms are
KNOWLEDGE SKILLS
of
Variables
1. Interpret Environmental work Environmental Analyzing
environmental practices issues are Issues Environmental
practices, identified relevant to work Environmental Work Issues and
policies and requirements Procedures Concerns
procedures Environmental Standards Environmental Critical thinking
and Procedures nature of Laws Problem Solving
work are determined based Environmental Observation Skills
on Applicability to nature of Hazardous and Non-
work Hazardous Materials
Gaps in work practices Environmental
related to Environmental required license,
Standards and Procedures registration or
are identified certification
2. Establish Relevant information are Environmental Investigative

targets to gathered necessary to indicators Skills
evaluate determine environmental work Relevant Critical thinking
environmental targets Environment Problem Solving
practices Environmental Personnel or Observation Skills
Indicators based on expert
gathered information are set Relevant
to measure environmental Environmental
work targets Trainings and
Indicators are verified Seminars
with appropriate
personnel
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
of Variables
3. Evaluate Work environmental Environmental Documentation and
effectiveness of practices are recorded Practices Record Keeping
environmental based on workplace Environmental Skills
practices standards Standards and Critical thinking
Recorded work Procedures Problem Solving
environmental practices are Observation Skills
compared against planned
indicators
Findings regarding
effectiveness are assessed
and gaps identified are
implemented based on
environment work standards
and procedures
Results of environmental
assessment are conveyed to
RANGE OF VARIABLES
VARIABLE RANGE
1. Environmental Practices May include:
Issues Water Quality
National and Local Government Issues
Safety
Endangered Species
Noise
Air Quality
Historic
Waste
Cultural
2. Environmental Indicators May include:
Noise level
Lighting (Lumens)
Air Quality - Toxicity
Thermal Comfort
Vibration
Radiation
Quantity of the Resources
Volume
EVIDENCE GUIDE

Competency Identified environmental issues relevant to work
requirements
Identified gaps in work practices related to
Environmental Standards and Procedures
Gathered relevant information necessary to
determine environmental work targets
Set environmental indicators based on gathered
information to measure environmental work targets
Recorded work environmental practices are
recorded based on workplace standards
Conveyed results of environmental assessment to

Implications Workplace/Assessment location
Legislation, policies, procedures, protocols and
local ordinances relating to environmental
protection
Case studies/scenarios relating to environmental
protection
Assessment Written/ Oral Examination
Interview/Third Party Reports
Portfolio (citations/awards from GOs and NGOs,
certificate of training – local and abroad)
Simulations and role-plays
4. Context for 4.1 Competency may be assessed in actual workplace
Assessment or at the designated TESDA center.
UNIT OF COMPETENCY : FACILITATE ENTREPRENEURIAL SKILLS
FOR MICRO-SMALL-MEDIUM ENTERPRISES
(MSMEs)
UNIT CODE : 400311327
UNIT DESCRIPTOR : This unit covers the outcomes required to build,

operate and grow a micro/small-scale enterprise.
PERFORMANCE
CRITERIA
ELEMENT
the Range of
Variables
1. Develop and Appropriate Business Basic
maintain business strategies models and bookkeeping/
micro-small- are determined and strategies accounting skills
medium set for the enterprise Types and Communication
enterprise based on current categories of skills
(MSMEs) and emerging businesses Building
skills in the business Business relations with
organization environment. operation customer and
Business Basic employees
operations are Bookkeeping Building
monitored and Business competitive
controlled following internal controls advantage of
established Basic quality the enterprise
procedures. control and
Quality assurance
assurance concepts
measures are Government
implemented and regulatory
consistently. processes
Good relations are
maintained with
staff/workers.
Policies and
procedures on
occupational safety
and health and
environmental
concerns are
constantly
observed.
PERFORMANCE
CRITERIA
ELEMENT
the Range of
Variables
2. Establish and Good customer Public relations Building
maintain relations are concepts customer
client-base/ maintained Basic product relations
market New customers promotion Individual
and markets are strategies marketing skills
identified, explored Basic market and Using basic
and reached out to. feasibility studies advertising (posters/
Promotions/Ince Basic business tarpaulins, flyers,
ntives are offered to ethics social media, etc.)
loyal customers
Additional
products and
services are
evaluated and tried
where feasible.
Promotional/ad
vertising initiatives
are carried out where
necessary and
feasible.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
3. Apply budgeting Enterprise is built up Cash flow Setting
and financial and sustained through management business
management judicious control of Basic financial priorities and
skills cash flows. management strategies
Profitability of Basic Interpreting basic
enterprise is ensured financial financial
though appropriate accounting statements
internal controls. Business Preparing business
Unnecessary or internal plans
lower-priority controls
expenses and
purchases are
avoided.
RANGE OF VARIABLES
VARIABLE RANGE
1. Business strategies May include:
Developing/Maintaining niche market
Use of organic/healthy ingredients
Environment-friendly and sustainable practices
Offering both affordable and high-quality
products and services
Promotion and marketing strategies (e. g., on-
line marketing)
2. Business operations May include:
Purchasing
Accounting/Administrative work
Production/Operations/Sales
3. Internal controls May include:
Accounting systems
Financial statements/reports
Cash management
4. Promotional/ May include:

Advertising Use of tarpaulins, brochures, and/or flyers
initiatives Sales, discounts and easy payment terms
Use of social media/Internet
“Service with a smile”
Extra attention to regular customers
EVIDENCE GUIDE
1. Critical aspects Assessment requires evidence that the candidate :

of competency Demonstrated basic entrepreneurial skills
Demonstrated ability to conceptualize and plan a
micro/small enterprise
Demonstrated ability to manage/operate a
micro/small-scale business
Tools, materials and supplies needed to demonstrate
the required tasks
Assessment Written examination
Demonstration/observation with oral questioning
Portfolio assessment with interview
Case problems
UNIT OF COMPETENCY : UTILIZE SPECIALIZED COMMUNICATION
SKILLS
UNIT CODE : 500311401
required to use specialized communication skills to
meet specific needs of internal and internal clients,
conduct interviews, facilitate discussion with
groups, and contribute to the development of
communication strategies.
PERFORMANCE
are elaborated in
the Range of
Variables
1. Meet common Specific Communicatio n Full range of
and specific communication processes communication
communication needs of clients Dynamics of techniques
needs of clients and colleagues groups and different including:
and colleagues are identified styles of group Effective
and met leadership communication
Different Communicatio n process
approaches are skills relevant to Active listening
used to meet client groups Giving/
communication Flexibility in receiving
needs of clients communication feedback
and colleagues Interpretation of
Conflict is information
addressed Role
promptly in a boundaries
manner which setting
does not Negotiation
compromise the Establishing
organization empathy
Conduct
seminars
Public
speaking
1.2 Communication
skills required to
fulfill job roles as
specified by the
organization
PERFORMANCE
elaborated in the
Range of Variables
2. Contribute to the Strategies for internal Communication Full range of
development of and external dissemination process communication
communication of information are Dynamics of techniques
strategies developed, promoted, groups and different including:
implemented and reviewed styles of group Effective
as required leadership communication
Channels of Openness and process
communication are flexibility in Active listening
established and communication Giving/ receiving
reviewed regularly Communication Feedback
Coaching in effective skills relevant to Interpretation of
communication is provided client groups information
Work related network Role boundaries
and relationship are setting
maintained Negotiation
Negotiation and Establishing
conflict resolution empathy
strategies are used Openness and
where required flexibility in
2.5 Communication with communication
clients and colleagues is 2.2 Communication
performed appropriate to skills required to
individual needs and fulfill job roles as
organizational objectives specified by the
organization
3. Deliver a 3.1 Presentation is Communication Full range of

technical delivered clearly, process communication
presentation sequential and Dynamics of groups techniques
delivered within allotted and different styles of including:
time group leadership Effective
Utilize appropriate Openness and communication
media to enhance flexibility in process
presentation communication Active listening
Differences in Communication skills Giving/receiving
views/opinions are relevant to client feedback
respected groups Interpretation of
Questions during fora are information
responded in a manner Role boundaries
consistent with setting
organizational standard Negotiation
Establishing
empathy
Openness and
flexibility in
communication
3.19 Communication
skills required to
specified by the
organization
4. Represent the When participating in Communication Full range of
organization internal or external forums, process communication
presentation is relevant, Dynamics of techniques
appropriately researched groups and different including:
and presented in a manner styles of group Effective
to promote the organization leadership communication
Presentation is clear and Openness and process
sequential and delivered flexibility in Active listening
within a predetermined communication Giving/ receiving
time feedback
PERFORMANCE
elaborated in the
Range of Variables
Utilize appropriate 4.4 Communication Interpretation of
media to enhance skills relevant to information
presentation client groups Role boundaries
Differences in views are setting
respected Negotiation
Written Establishing
communication is empathy
consistent with Openness and
organizational flexibility in
standards communication
Inquiries are responded 4.2 Communication
in a manner consistent skills required to
with organizational fulfill job roles as
standard specified by the
Consolidate ideas organization
and suggestions
Generalize and
summarize all ideas
and suggestions
PERFORMANCE
elaborated in the
Range of Variables
5. Facilitate group Mechanisms which Communication Full range of
discussion enhance effective group process communication
interaction is defined and Dynamics of groups techniques
implemented and different styles of including:
Strategies which group leadership Effective
encourage all group Openness and communication
members to participate flexibility in process
are used routinely communication Active listening
Objectives and agenda for Communication skills Giving/receiving
meetings and discussions relevant to client feedback
are routinely set and groups Interpretation of
followed information
Relevant information is Role boundaries
provided to group to facilitate setting
outcomes Negotiation
Evaluation of group Establishing
communication strategies is empathy
undertaken to promote Openness and
participation of all parties flexibility in
Specific communication
communication needs 5.2 Communication
of individuals are skills required to
identified and fulfill job roles as
addressed specified by the
organization
6. Conduct A range of appropriate Communication Full range of

interview communication strategies process communication
are employed in interview Dynamics of techniques
situations groups and different including:
Records of interviews are styles of group Effective
made and maintained in leadership communication
accordance with Effective process
organizational procedures questioning Active listening
Effective questioning, techniques Giving/ receiving
listening and nonverbal 6.3 Communication feedback
communication techniques skills relevant to Interpretation of
are used to ensure that client groups information
required Role boundaries
message is setting
communicated Negotiation
Establishing
empathy
6.2 Effective clarifying
and probing
techniques
(questioning
skills)
6.3 Communication
skills required to
specified by the
organization
RANGE OF VARIABLES
VARIABLE RANGE
1. Strategies May include:
Recognizing own limitations
Referral to specialists
Utilizing techniques and aids
Providing written drafts
Verbal and non verbal communication
2. Effective group May include:
interaction Identifying and evaluating what is occurring within
an interaction in a non judgmental way
Using active listening
Making decision about appropriate words,
behavior
Putting together response which is culturally
appropriate
Expressing an individual perspective
Expressing own philosophy, ideology and
background and exploring impact with relevance
to communication
Openness and flexibility in communication
3. Types of Interview May include:
Related to staff issues
Routine
Confidential
Evidential
Non disclosure
Disclosure
4. Interview situations May include:
Establish rapport
Elicit facts and information
Facilitate resolution of issues
Develop action plans
Diffuse potentially difficult situation
EVIDENCE GUIDE
1. Critical aspects Assessment requires evidence that the

of Competency candidate:
Demonstrated effective communication skills with
clients accessing service and work colleagues
Adopted relevant communication techniques and
strategies to meet client particular needs and
difficulties
2. Resource Implications 2.1 Access to appropriate workplace where

assessment can take place

through:
Case Study
Interview
Portfolio
Written Test
Role Play
4. Context for Assessment 4.1 This unit should be assessed on the job
through simulation
UNIT OF COMPETENCY: DEVELOP AND LEAD
TEAMS UNIT CODE : 500311402
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes
required to determine individual and team
development needs and facilitate the development
of the workgroup.
PERFORMANCE
of Variables
1. Foster Learning and Effective Ability to read and
individual development needs of workplace understand a variety of
growth team members are communicati texts, prepare general
systematically identified in on, coaching information and
line with organizational and documents according to
requirements mentoring target audience; spell
Development plan to meet principles with accuracy; use
individual needs is Feedback grammar and
collaboratively developed principles punctuation effective
and implemented and relationships and
Individuals are encouraged procedures conflict management
to self - evaluate Working Coaching and
performance and identify interdepende mentoring skills to
areas for improvement ntly: provide support to
Feedback on strategies colleagues
performance of team and Communication
members is collected from techniques skills including
relevant sources and Leadership receiving feedback and
compared with established Concepts: reporting, maintaining
team learning process  Types of effective relationships
Decisions and conflict
Teams management
Make Ability to relate to
 Team people from a range of
Responsibil social, cultural, physical
ities and mental backgrounds
 Problems Planning skills to
That Affect organize required
Teams resources and
 Building equipment to meet
Strong
Team
Communic
ation
 Expressing
Yourself on
a Team
 Team learning needs
Problem Reporting skills to
Solving organize information;
assess information for
relevance and
accuracy; identify and
elaborate on learning
outcomes
Facilitation skills to
conduct small group
training sessions
PERFORMANCE
elaborated in the
Range of Variables
2. Foster Learning and Advanced Instructional
individual and development program goals coaching and planning and
team growth and objectives are identified mentoring delivery skills
to match the specific techniques Monitoring and
knowledge and skills Performance evaluation skills
requirements of competency evaluation Mentoring and
standards concepts coaching skills
Learning delivery Training and
methods are development
appropriate to the techniques
learning goals, the
learning style of
participants and
availability of equipment
and resources
Workplace learning
opportunities and
coaching/ mentoring
assistance are provided to
facilitate individual and
team achievement of
competencies
Resources and
timelines required for
learning activities are
identified and approved in
accordance with
organizational
requirements
PERFORMANCE
elaborated in the
Range of Variables
3. Monitor and Feedback from individuals Types and levels of Instructional planning
evaluate or teams is used to identify learning evaluation and delivery skills
workplace and implement Learning styles and Monitoring and
learning improvements in future strategies evaluation skills
learning arrangements Training and Mentoring and
Outcomes and performance development coaching skills
of individuals/teams are approaches
assessed and recorded to
determine the effectiveness
of development programs
and the extent of additional
support
Modifications to learning
plans are negotiated to
improve the efficiency and
effectiveness of learning
Records and reports of
competency are maintained
within organizational
requirement
PERFORMANCE
of Variables
4. Develop team Open communication Career Instructional
commitment processes to obtain and development for planning and
and share information is used group members delivery skills
cooperation by team Principles of team Monitoring and
Decisions are reached by commitment and evaluation skills
the team in accordance cooperation Mentoring and
with its agreed roles and Team dynamics coaching skills
responsibilities and performance
Mutual concern and
camaraderie are
developed in the team
Career planning for each
member are monitored
5. Facilitate Team members actively Group Instructional

accomplishment participated in team Development planning and
of team goals activities and Process and delivery skills
communication processes Principles as Monitoring
Teams members applied in the and evaluation
developed individual and workplace skills
joint responsibility for their Principles of Mentoring and
actions organizational coaching skills
Collaborative efforts are development Organizational
sustained to Collaboration leadership
attain organizational principles and
goals procedures
RANGE OF VARIABLES
VARIABLE RANGE
1. Learning and May include:
development needs Coaching, mentoring and/or supervision
Formal/informal learning program
Internal/external training provision
Work experience/exchange/opportunities
Personal study
Career planning/development
Performance appraisals
Workplace skills assessment
Recognition of prior learning
Job design and enrichment
requirements Quality assurance and/or procedures manuals
Goals, objectives, plans, systems and
processes
Legal and organizational policy/guidelines and
requirements
Safety policies, procedures and programs
Confidentiality and security requirements
Business and performance plans
Ethical standards
Quality and continuous improvement
processes and standards
3. Feedback on May include:
performance Formal/informal performance appraisals
Obtaining feedback from supervisors and
Colleagues
Obtaining feedback from clients
Personal and reflective behavior strategies
Routine and organizational methods for
monitoring service delivery
4. Learning delivery May include:
methods On the job coaching or mentoring
Problem solving
Presentation/demonstration
Formal course participation
Work experience
Involvement in professional networks
Conference and seminar attendance
Induction
EVIDENCE GUIDE

of Competency Identified and implemented learning opportunities for
others
Gave and received feedback constructively
Facilitated participation of individuals in the work of the team
Negotiated learning plans to improve the effectiveness of
learning
Prepared learning plans to match skill needs
Accessed and designated learning opportunities


Assessment Observation of work activities of the individual member in
relation to the work activities of the group
Observation of simulation and or role play involving the
participation of individual member to the attainment of
organizational goal
Case studies and scenarios as a basis for discussion of
issues and strategies in teamwork
4. Context for Competency may be assessed in workplace or in a
UNIT OF COMPETENCY : PERFORM HIGHER-ORDER THINKING
PROCESSES AND APPLY TECHNIQUES IN
THE WORKPLACE
UNIT CODE : 500311403

attitudes required to use fundamental critical
thinking skills in the workplace.
PERFORMANCE
elaborated in the
Range
of Variables
1. Evaluate 1.1 Effectiveness and Systems, Using range of
effectiveness efficiency of standards, analytical techniques
and efficiency workplace standards procedures and (e.g., planning,
of the and procedures are protocols in the attention,
workplace examined. workplace. simultaneous and
systems, 1.2. Usage of inquiry and Different methods successive processing
processes and dialogue to of critical and of information).
procedures. communicate appreciative inquiry Communicating to
evaluation measures and their relevance to actively listen and to
and results are different situations ask questions of others
implemented. Techniques to in a constructive way.
1.3 Evaluation reports are assist in forming the Using critical
prepared and habit of asking thinking pathway to
communicated to team questions and taking formulate and ask
members. responsibility for relevant questions and
answers. come up with
Why questions are appropriate answers.
important and the Performing
benefits of asking assimilation and
good questions for accommodation skills to
individuals, interpret and distil key
businesses and information of relevance
communities (the to a given situation.
importance of critical Assessing and
thinking). measuring the extent of
effectiveness and
efficiency of the
systems, processes
and procedures in
the workplace.
PERFORMANCE
elaborated in the
Range of Variables
2. Foster the Issues and situations Different methods Using range of
habit of critical are reflected on and of critical and analytical techniques
inquiry and wondered about. appreciative inquiry (e.g., planning,
curiosity in the Issues and problems in and their relevance to attention, simultaneous
workplace. the workplace particularly different situations. and successive
in the policies, procedures Techniques to processing of
and protocols are assist in forming the information).
discussed and evaluated habit of asking Communicating to
between and among questions and taking actively listen and to ask
teams. responsibility for questions of others in a
Evaluation of efficiency answers. constructive way.
and effectiveness of Why questions are Using critical
workplace policies, important and the thinking pathway to
procedures and protocols benefits of asking formulate and ask
are documented, good questions for relevant questions and
communicated and agreed individuals, come up with
upon between and among businesses and appropriate answers.
teams. communities (the Performing
Growth mindset and importance of critical assimilation and
positive relationship and thinking). accommodation skills to
communication is applied in Growth mindset interpret and distil key
the context of curiosity and positive information of relevance
and critical inquiry in the communication and to a given situation.
workplace. relationship Assessing and
strategies and measuring the extent of
techniques. effectiveness and
efficiency of the
systems, processes and
procedures in the
workplace.
Communicating
insights on workplace
effectiveness and
efficiency.
PERFORMANCE
of Variables
3. Develop Evaluation of efficiency Different methods Using range of
practical and effectiveness of of critical and analytical techniques
action plans workplace policies, appreciative inquiry (e.g., planning, attention,
for improving procedures and protocols and their relevance to simultaneous and
workplace are documented, different situations. successive processing of
conditions. communicated to Techniques to information).
stakeholders. assist in forming the Communicating to
Practical action plans habit of asking actively listen and to ask
in improving workplace questions and taking questions of others in a
conditions are formulated, responsibility for constructive way.
presented and negotiated answers. Using critical thinking
with stakeholders. Why questions are pathway to formulate and
Proposed changes and important and the ask relevant questions
directions are inquired, benefits of asking and come up with
processed and negotiated good questions for appropriate answers.
between and among teams, individuals, Performing
and stakeholders as well of businesses and assimilation and
the organization. communities (the accommodation skills to
Commitment to importance of critical interpret and distil key
continuous improvement thinking). information of relevance
and change is highlighted. Growth mindset to a given situation.
Passion and dedication and positive Assessing and
for changing and adapting to communication and measuring the extent of
the demands of the 21st relationship effectiveness and
century workplace are strategies and efficiency of the systems,
considered. techniques. processes and
Creative procedures in the
negotiation skills. workplace.
Change Communicating
management and practical insights on
continuous improving workplace
improvement conditions.
concepts.
RANGE OF VARIABLES
VARIABLE RANGE
1. Effectiveness and May include;
efficiency Developing a more efficient way of doing
something
Developing a new idea
Developing and improving products and
services
Enhancing skills and career opportunities
Enhancing the physical environment
Financial benefit
Greater personal satisfaction
Improving interpersonal relationships
Evaluating overall workplace conditions
2. Curiosity and critical May include:
inquiry Accuracy
Breadth
Clarity
Depth
Emotion
Fairness
Logic
Meaning
Planning
Attention
Precision
Relevance
Significance
Social engagement
Society
Style
Growth mindset
Positive communication
Positive negotiation
Workplace conditions
Appreciative inquiry methods
3. Practical action plans May include:
Insights on continuous improvement
Creative strategies and techniques for
becoming better at work and real life
Career plans
Challenging workplace policies, procedures
and protocols
Specifying plans for change and adapting to the
demands of the contemporary workforce
Challenges in negotiating with stakeholders
and teams
Change management, innovation and
knowledge creation
Contractual agreements
Extreme time pressure or non-negotiable
deadlines
Financial limitations
Procedures determined by laws or other
regulations
Safety issues
When others are totally closed to new ideas
Acknowledging shared responsibility
Adopting a positive 'can do' attitude
Following up on practical details
Pro-actively seeking information
Suggesting a new approach
Talking to others about possible answers
Constraints of the broader context and
environment
Overall goal - what needs to be achieved
Personal hopes and expectations
EVIDENCE GUIDE

Competency Evaluated the effectiveness and efficiency of
workplace systems, processes and procedures.
Modelled the conscious process of critical inquiry to
get new insights that s/he can get in formulating action
plans on continuous improvement in the workplace and
real-life
Practiced the habit of critical inquiry and curiosity in
the workplace
Shown a thorough knowledge and understanding of
how critical thinking impacts on individual lives, the
broader community and work situations.
Developed practical action plans for improving
workplace conditions.
2. Resource 2.1. Interactions with specific challenges and
Implications situations to demonstrate the application of
critical thinking (this would usually involve
interactions with others).
Assessment Direct questioning combined with review of
portfolios of evidence and third-party workplace
reports of on-the-job performance by the candidate
Evaluation of a candidate blog exploring different
ideas and questions
Review of candidate response to scenarios that
allow the candidate to apply critical thinking
techniques to a life or work situation, and to
demonstrate ability to portray curiosity and exploration
of new concepts
Evaluation of candidate response to the challenge of
adopting different perspectives on a situation, and ability
to both develop and respond to questions from those
perspectives
Observation of the candidate participating in a
group problem-solving session
Oral or written questioning to assess knowledge of
typical blockers to the critical thinking process.
Life Narrative Inquiry to reflect life stories that reflect
how critical thinking and problem solving is applied in the
lives.
4. Context for 4.1. In all workplace, it may be appropriate to assess

operation units.
UNIT OF COMPETENCY : CONTRIBUTE TO THE PRACTICE OF SOCIAL
JUSTICE IN THE WORKPLACE
UNIT CODE : 500311404
UNIT DESCRIPTOR : This unit covers ways and means to assume active
roles in resolving local and global challenges and
to become proactive contributors to a more
peaceful and sustainable world.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Update self Media are regularly Local, national and Monitoring trends
on local, scanned/ monitored for global systems and and issues relevant to
national and trends and issues relevant structures human rights, gender
global to human rights, gender Issues affecting equality, culture of
trends/ equality, promotion of interaction and peace, global citizenship,
issues in the culture of peace and non- connectedness of and cultural diversity
workplace violence, global citizenship communities at local, using different media
and appreciation of cultural national and global platforms
diversity. levels Analyzing trends and
Knowledge and Underlying issues relevant to human
understanding of local, assumptions rights, gender equality,
national and global issues and power culture of peace, global
and their dynamics citizenship, and cultural
interconnectedness and (politics, diversity
interdependency are understanding Engaging in
acquired. political system, discourse about
Notable issues and social the local, national
trends are critically structures, labor and global issues
examined and discussed laws, labor
with peers, colleagues, or relations, human
family right)
members.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2. Relate local Local events are Different levels of Recognizing
and global reflected on for implications human identity differences and
trends to in one’s own situation and in according to Amber commonalities
workplace the external global Mayer (2015) among people
context environment. Different Strengthening
Sense of belonging to a communities attitudes of empathy,
common humanity, sharing people belong to solidarity and respect
values and responsibilities and how these for diversity
are developed. are connected Connecting local
Attitudes of empathy, Difference and issues to global
solidarity and respect for respect for cultural trends, and vice
differences and diversity versa.
diversity are
strengthened.
3. Engage and Effective and responsible Actions that can be Employing

take actions actions at local, national taken individually appropriate actions
on workplace and global levels are and collectively to address
issues and identified. Ethically workplace issues
concerns Motivation and willingness responsible involving national
to take necessary actions behaviour and global trends
are developed. Importance and Showing concern
Attitude of “thinking benefits of civic and willingness to take
globally and acting engagement part in the development
locally” is practiced. Strategies and efforts to discuss
techniques of “thinking workplace issues and
globally and acting concerns
locally Applying the attitude
of “thinking globally and
acting locally” in the
workplace
RANGE OF VARIABLES
VARIABLE RANGE
1. Media May include but not limited to:
Print media
Broadcast media
Internet and social media
2. Scanning/Monitoring May include but not limited to:
Sourcing from key informants
Conversation with clients
Man-on-the-street conversation
Scanning print and broadcast
media
3. Local, national and global issues May include but not limited to:
Poverty
Unemployment
Global warming
Safety, security, and well-being
EVIDENCE GUIDE
1. Critical Assessment requires evidence that the candidate:

aspects of Demonstrated ability and attitude to keep oneself
Competency updated of relevant issues/trends
Demonstrated ability to think and act based on one’s
principles and values
Demonstrated a holistic/global outlook on internal and
external events in the workplace
Case studies

Case problems involving global and local issues
Third-party report

UNIT OF COMPETENCY : MANAGE INNOVATIVE WORK INSTRUCTIONS
UNIT CODE : 500311405
required to sustain and develop a workplace
environment in which improvement, innovation and
learning are promoted and reinforced.
PERFORMANCE
CRITERIA
Italicized terms are REQUIRED REQUIRED
ELEMENTS elaborated in the KNOWLEDGE SKILLS
Range of Variables
1. Review and Current instructions Four drivers of Investigating the
analyze existing and strategies to perform innovation according organizational needs in
workplace tasks in the workplace are to Gallup the innovation process
practices reviewed Management Journal Defining current
Climate for (2007) organizational
innovation at the Contextual innovative practices
organizational level variables Linking innovation
is defined related to to contextual variables
Innovation drivers in innovative in the organization
the workplace are practices in the
identified organization
The nine
dimensions of
innovation
climate (Isaksen
& Isaksen,
2018)
Types of
Innovation
identified by
Gopalakrishnan
and Damanpour
(1997)
PERFORMANCE
elaborated in the
Range of Variables
2. Examine Effectiveness of Determinants of Evaluating
opportunities innovative practices in the innovative behavior organizational
for continuous workplace is determined by Scott and Bruce innovative
improvement Innovative behaviors (1992) practices
and innovation of leaders or managers in Four principles of Gauging innovative
of practices in the organization are innovation according behaviors of the
the workplace assessed to Gallup Management leaders and
Driving principles of Journal (2007) managers in the
innovation are organization
discussed Deliberating
opportunities and
challenges in
implementing
innovation
3. Implement Innovative behaviors in Determinants of Developing risk
innovative the workplace are innovative behavior management
ways in the performed by Scott and Bruce techniques and
conduct of Innovative climate in the (1992) control systems
usual workplace is maintained The nine Evaluating impact
workplace Adoption or modification dimensions of of changes and
practices of new ideas relevant to the innovation developing action plans
organizational needs is climate (Isaksen Demonstrating
achieved & Isaksen, 2018) strategies and
Techniques in techniques in managing
implementing changes in the
innovative change workplace
in the workplace
RANGE OF VARIABLES
VARIABLE RANGE
1. Innovation May include:
Products versus processes
Radical versus incremental
1.3. Technical versus administrative
2. Innovative behaviors May include:
Always generate creative ideas or new solutions
Exploring and secure funds or resources required for
implementing new ideas
Establishing adequate plans and schedules for
implementing new ideas
Contributing suggestions or approaches for others’
creative ideas
EVIDENCE GUIDE
1. Critical Assessment requires evidence that the candidate:

aspects of Analyzed and evaluated systems and performance
Competency in key areas of the organization and identify
opportunities for improvement, seeking advice from
experts as appropriate
Promoted the value of creativity, innovation and
sustainability and recognize successes
Supported the testing and trialing of new ideas and
undertake risk management and cost-benefit analysis
for options
Planned for and implemented improvements
using organization’s processes for approvals, project
management and change management
Facilitated effective contributions to and
communications about continuous improvement and
innovation
Captured insights, experiences and ideas for
improvements and incorporate them into the
organization’s knowledge management systems and
future planning.
Implications 2.1 Impact evaluation materials (guide and form)
Assessment Interview
Written Evaluation
Case analysis
Assessment actual workplace or simulation environment in
TESDA accredited institutions
UNIT OF COMPETENCY : MANAGE AND EVALUATE USAGE OF
INFORMATION
UNIT CODE : 500311406
UNIT DESCRIPTOR : This unit of competency covers the knowledge,

skills and attitudes required to support
PERFORMANCE
of Variables
1. Review The information needs Analysis and Analysing record
information of individuals/teams are display information
needs and determined and the sources techniques Communicating
sources are identified. Information effectively
Information held by the evaluation issues Disseminating
organisation is reviewed to Information information
determine suitability and storage requirements Presenting
accessibility. and methods information
Plans are prepared to Reporting
obtain information that is procedures of the
not available or accessible organisation
within the
organization.
2. Collect and Collection of Information Collecting and

analyze information is interpreted collection, collating information
information timely and relevant to the collation Analysing record
needs of individuals/teams. Analysis and information
Information is collected display Communicating
in formal suitable for techniques effectively
analysis, interpretation and Information Disseminating
dissemination. evaluation issues information
Information is analyzed Information Presenting
to identify relevant trends storage requirements information
and developments in terms and methods
of the needs for which Reporting
is acquired. procedures of the
organisation
PERFORMANCE
of Variables
3. Use Management Analysis and Analysing record
management information systems are display information
information used to store and retrieve techniques Collecting and
systems data for decision making. Information collating information
Technology available in collection, Communicating
the work area/ organisation collation effectively
is used to manage Information Disseminating
information. evaluation issues information
Recommendations for Information storage Presenting
improving the information requirements and information
system are submitted to methods Using management
designated persons/ Reporting information systems to
groups. procedures of the store and retrieve data
organisation
4. Report and The results of Analysis and Analysing record

disseminate information gathering, display information
analyzed analysis and synthesis are techniques Collecting and
information reported within specified Information collating information
time frames and to the collection, Communicating
standard defined by the collation effectively
organisation. Information Disseminating
The results of evaluation issues information
information gathering, Information storage Presenting
analysis and synthesis are requirements and information
reported so they can be methods Using management
inputs to policy Reporting information systems to
development and procedures of the store and retrieve data
organisation decision organisation
making.
Information which is
gathered is disseminated
to appropriate personnel
within the specified
timeframe
RANGE OF VARIABLES
VARIABLE RANGE
Routine and complex reports and submissions
Briefing notes
Ministerial
Proposals
Project plans
Articles and promotional material
2. Collection Collection techniques may include:

techniques or Research
methods Surveys
Literature search
Interviews
Data bases
Observation
Collection methods may include:
Indexing
linking
Sorting
Comparing
Categorizing
Integrating
3. Analysis May include:

application of statistical methods
mathematical calculations
critical analysis
problem solving
4. Management May include:

information Computers
systems Communication channels
Records management
Procedures
Manuals
Protocol
Legislation
Guidelines and awards
Organizational
Legal and policy materials
EVIDENCE GUIDE
1 Critical aspects of Assessment requires evidence that the candidate:

Competency Identified information needs and sources
Collected and analyzed information
Determined the correct / preventive action
Used management information systems
Record and support information

scenarios what ifs as a stimulus with a walk through
forming part of the response. These assessment
activities should include a range of problems, including
new, unusual and improbable situations that may have
happened.
2 Resource Specific resources for assessment
Implications 2.1 Evidence of competent performance should be
obtained by observing an individual in an
information management role within the workplace
or operational or simulated environment.
3 Methods of Competency in this unit may be assessed through:
Interview

practical and may be integrated with the assessment of
other relevant units of competency. Assessment will
occur over a range of situations, which will include
may be required to allow for timely assessment of parts
of this unit of competency. Simulation should be based
on the actual workplace and will include walk through of
the
relevant competency components.
4 Context for 4.1 In all workplace, it may be appropriate to assess
operation units.
UNIT OF COMPETENCY : LEAD IN IMPROVEMENT OF OCCUPATIONAL
SAFETY AND HEALTH (OSH) PROGRAMS,
POLICIES AND PROCEDURES
UNIT CODE : 500311407
required to assess Occupational Safety and
Health (OSH) practices and programs,
recommend OSH program improvement initiatives,
and implement recommended improvements on
Occupational Safety and Health (OSH) Programs,
Procedures and Policies
PERFORMANCE
elaborated in the
Range of Variables
1. Assess OSH practices OSH Critical thinking
Occupational and programs are practices and skills
Safety and reviewed based on programs Evaluating skills
Health (OSH) workplace policies and workplace
practices and procedures policies and
programs Appropriate procedures
personnel or OSH OSH
reference guides are reference
consulted for proper guides
guidance based on OSH work
workplace policies and standards
procedures
Current practices
and programs are
evaluated based on
acceptable level of
OSH work
standards
2. Recommend OSH work OSH Presentation

OSH program improvement Programs Skills
improvement initiatives are OSH work Communication skills
initiatives identified that are improvement Collaborating skills
relevant with the initiatives Critical thinking skills
workplace scenario Observation skills
OSH program
improvement plans
are organized based
on workplace
policies and
procedures
2.3 OSH program
improvement
plans are
presented based
on workplace
policies and
procedures
PERFORMANCE
elaborated in the
Range of Variables
3. Implement Approved Coaching Monitoring
recommended improvements on Concepts Skills
improvements OSH work OSH work Evaluation
on Occupational improvement improvement Skills
Safety and initiatives are initiatives Auditing Skills
Health (OSH) communicated Supervisory Coaching
Programs, based on Concepts Skills
Procedures and workplace policies Supervisory
Policies and procedures Skills
Concern
personnel are
guided in
accordance with
workplace policies
and procedures
Implementation of
the approved OSH
initiatives are monitored
in accordance with
workplace policies and
procedures
Implementation of
approved OSH
initiatives are evaluated
based on workplace
policies and
procedures
RANGE OF VARIABLES
VARIABLE RANGE
1. OSH Practices and May include but not limited to:

Programs Planning, implementation and
maintenance of manufacturing plants
Work-physiological, psychological,
ergonomic and hygienic practices and
programs
First aid within the workplace
Safety inspection practices
2. OSH Reference Guides May include but not limited to:

Occupational Safety and Health
Standards Book
OSHA Safety Bulletins and
Magazines
Equipment Safety Operating
Instructions
Established National Safety
Management Books
Credible OSH Web-sites
Safety Solution Guide Books and
Handbooks
3. OSH Work Improvement May include but not limited to:
Initiatives Eliminate the hazard altogether (i.e., get
rid of the dangerous machine)
Isolate the hazard from anyone who
could be harmed (i.e., keep the machine in
a closed room and operate it remotely;
barricade an unsafe area off)
Substitute the hazard with a safer
alternative (i.e., replace the machine with a
safer one)
Use administrative controls to reduce the
risk (i.e., train workers how to use
equipment safely; train workers about the
risks of harassment; issue signage)
Use engineering controls to reduce the
risk (i.e., attach guards to the machine to
protect users)
Use personal protective equipment (i.e.,
wear gloves and goggles when using the
machine)
EVIDENCE GUIDE

of Competency Consult appropriate personnel or OSH reference
guides for proper guidance based on workplace
Evaluate current practices and programs based on
acceptable level of OSH work standards
Identify OSH work improvement initiatives that are
relevant with the workplace scenario
Present OSH program improvement plans based on
Communicate approved improvements on OSH work
program initiatives based on workplace policies and
procedures
Monitor implementation of the approved OSH initiatives in
accordance with workplace policies and procedures
Evaluate implementation of approved OSH
initiatives based on workplace policies and
procedures

Implications Workplace or assessment location
OSH personal records
PPE
Health records
3. Methods of Competency may be assessed through:

Assessment Portfolio Assessment
Interview
Case Study/Situation
Observation/Demonstration and oral questioning
4. Context for 4.1 Competency may be assessed in the work place or
Assessment in a simulated work place setting
UNIT OF COMPETENCY : LEAD TOWARDS IMPROVEMENT OF
ENVIRONMENTAL WORK PROGRAMS,
POLICIES AND PROCEDURES
UNIT CODE : 500311408
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitud
required in assessing environmental work practic
and standards, recommending environmental wo
improvement initiatives and implementi
recommended environmental improvements
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Assess 1.1. Environmental Environmental Critical thinking
environmental practices and Practices Problem solving
work practices programs are Environmental Observation Skills
and programs reviewed based on Reference Guides Training Delivery
workplace policies Corrective Skills
Appropriate personnel or Action and
environmental reference Follow-up
guides are consulted for Relevant
proper guidance based on environmental
workplace policies* experts
Current practices and Re-Training
programs are evaluated Needs
based on acceptable level Energy and
of environmental work Healthy Habits
standards*
PERFORMANCE
elaborated in the
Range of Variables
2. Recommend Environment practices Environmental 2.1. Presentation Skills
environmental opportunities are Identified Practices and 2.2 Critical thinking
program that are relevant with the Standards 2.3. Problem Solving
improvements workplace scenario 2.2. Mitigation Observation Skills
initiatives Environmental Requirements Training Delivery
program improvement Skills
plans are organized based Cost-Benefit
on workplace policies and Analysis
procedures*
Environmental
program improvement
plans are presented based
on workplace policies and
procedures*
3. Implement 3.1. Approved Environmental Work Inspection Skills

recommended improvements on Initiatives Critical thinking
improvements environmental Communication Problem Solving
on work program Strategies Observation Skills
environmental initiatives are Environmental
programs, promoted based on inspection and
policies and workplace policies Monitoring
procedures and procedures Techniques
3.2 Implementation of the Notification
approved Requirements
environmental
initiatives are
monitored in
accordance with
workplace policies
and procedures
3.3. Implementation of
approved
environmental
initiatives are
evaluated based on
workplace policies
and procedures
RANGE OF VARIABLES
VARIABLE RANGE
1. Environmental Practices May include:
and Programs Utilization of Energy, Water, Fuel
Segregation Practices
Waste Disposal and Reuse
Saving Resources
Waste Collection
Usage of Hazardous Materials
Chemical Application
Equipment Operation
Dewatering and Discharging
Surface Disturbance
Periodic Inspection
Resource Storage and Handling
Reference Guides Air Emission and Ambient Air Quality
Guidelines
Energy Conservation Guidelines
Wastewater and Ambient Water Quality
Guidelines
Water Conservation Guidelines
Hazardous Materials Management
Waste Management
Noise
Contaminated Land
Cultural Conservation Guides
3. Environmental Work May include:
Program Initiatives Low Energy Lighting
Water Reduction initiatives
Holding Employee Awareness event
Recycling Waste Materials
Unplugging power converters overnight
Tree-Planting
Wild-life conservation
EVIDENCE GUIDE

Competency Consulted appropriate personnel or
environmental reference guides for proper
guidance based on workplace policies*
Evaluated current practices and standards based
acceptable level of environmental work standards
Organized environmental standard improvement
plans based on workplace policies and procedures
Presented environmental standard improvement
plans based on workplace policies and procedures*
Promoted approved environmental work
initiatives based on workplace policies and
procedures
Evaluated the implementation of approved
environmental improvements based on workplace

Legislation, policies, procedures, protocols and
local ordinances relating to environmental
protection
protection
Assessment through:
Written/ Oral Examination
4. Context for 4.1 Competency may be assessed in actual
Assessment workplace or at the designated TESDA center.
UNIT OF COMPETENCY : SUSTAIN ENTREPRENEURIAL
SKILLS UNIT CODE : 500311409
UNIT DESCRIPTOR : This unit covers the outcomes required to update

and continue one’s professional development
along entrepreneurship, including applying such
growth in skills toward expanding the enterprise
and developing its work force.
PERFORMANCE
elaborated in the
Range of Variables
1. Enhance Entrepreneurial skills Business Basic
one’s development needs are models and bookkeeping/
business identified and responded strategies accounting skills
skills to promptly. Types and Communication
Market trends are categories of skills
monitored, anticipated businesses Building relations
and taken advantage of Business with customer and
where feasible. internal employees
New technologies, controls Building
products and processes Market competitive
are included/utilized Trends advantage of the
where advantageous to Relevant enterprise
the enterprise. national and Networking and
Constant local Linkaging skills
dialog/linkages with legislation
other and
entrepreneurs/peers regulations
and stakeholders Basic quality
are maintained control and
Circulation and assurance
participation in concepts
business fora,
meetings,
conventions and
exhibits are
maintained.
PERFORMANCE
ELEMENTS Italicized terms are KNOWLEDG SKILLS
elaborated in the E
Range of Variables
2 Manage Ideas and comments Public Building
entrepreneurial for improvements are relations customer
practices sought from workers and concepts relations
clients. Basic Individual
Staff/workers are product marketing skills
encouraged and promotion Using basic
supported in their skills strategies advertising
development and Basic (posters/
enhancement. market and tarpaulins, flyers,
A culture of feasibility social media,
continuous studies etc.)
improvement is Basic
fostered within the business
enterprise. ethics
Innovations on the
existing lines of
products and services
are encouraged
3 Expand Enterprise is built Basic cost- Setting

markets and up and sustained benefit analysis business
clientele through judicious Basic priorities and
control of cash flows. financial strategies
Profitability of enterprise managemen Interpreting
is ensured though t basic financial
appropriate internal Basic statements
controls. financial Preparing
Unnecessary or accounting business plans
lower-priority
expenses and Business
purchases are internal
avoided. controls
New markets and clients
are identified based on
current market trends
RANGE OF VARIABLES
VARIABLE RANGE
1. Entrepreneurial skills May include:
Financial management skills
People management skills
Operations management skills
Business acumen
2. Business operations May include:

Purchasing
Accounting/Administrative work
Production/Operations/Sales
3. Internal controls May include:

Accounting systems
Financial statements/reports
Cash management
Managing property, plant and equipment
4. Continuous May include:

improvement Quality management systems (PDCA, ISO
9001,TQM, Six-Sigma, etc.)
Client feedback systems
Quality assurance/Quality control systems
EVIDENCE GUIDE

competency candidate:
1.1 Demonstrated enhancement of one’s
entrepreneurial skills through
performance of business, supervisor
evaluation, worker and client testimony

Implications Interview guide for entrepreneurs,
enterprise workers and third parties
Materials and location relevant to the
proposed activity and tasks
Assessment through :
Written report
Written examination
Demonstration/observation with oral
questioning
Third-party report
4. Context of Competency may be assessed in

Assessment workplace or in a simulated workplace
setting
Assessment shall be observed while
tasks are being undertaken whether
individually or in-group
UNIT OF COMPETENCY : MANAGE AND SUSTAIN EFFECTIVE
COMMUNICATION STRATEGIES
UNIT CODE : 500311510
UNIT DESCRIPTOR : This unit covers the outcomes required to develop,

introduce and promote/implement optimal
communications methods and technologies suited to
the needs of the workplace, including both internal
and external clients/ publics.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Develop/ Strategies for effective Key elements of Writing
implement internal and external communications communications
communication dissemination of strategy strategy
strategies information are Statement of Applying key
developed/adapted/ purpose elements of
customized to meet Current situation communications
organization’s Organizational and strategy
requirements communications
Special objectives
communication needs Stakeholders
are considered in Messages
developing/ adapting Communications
strategies to avoid method
discrimination in the Work Plan
workplace
Communication
strategies are analyzed,
evaluated and revised
where necessary to
make sure they are
effective
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2. Promote the Information is Effective Writing
use of provided to all areas of communication communications
communication the organization to techniques strategy
strategies facilitate Different Applying key
implementation of the communication elements of
strategy strategies communications
Effective strategy
communication Using
techniques are communication
articulated and strategies
modelled to the
workforce
Personnel are given
guidance about
adapting
communication
strategies to suit a
range of contexts
3. Evaluate the Communication Effective Writing

effectiveness of techniques/ communication communications
communication strategies are techniques strategy
strategies practiced by the Different Applying key
workforce communication elements of
Communication strategies communications
techniques/ strategies Criteria for strategy
are evaluated using effective Using
the criteria for communication communication
effective strategies
communication
RANGE OF VARIABLES
VARIABLE RANGE
1. Communication strategies May include:
Face-to-face communication
Online/written/SMS communication
Communication using push/ social
technologies/ social media
Comprehension check
Repetition
Asking confirmation
Paraphrase
Clarification request
Translation
Restructuring
Approximation
Generalization
2. Criteria on effective May include:

communication Clarity of purpose
Completeness
Conciseness
Continuity
Correctness
Commonness
Credibility
EVIDENCE GUIDE

Developed/Adapted/Adopted communication
strategies tailored to the organization’s
requirements and applicable in the workplace
Established and maintained communication
pathways for effective communication in the
workplace
Used communication strategies involving
exchanges of complex oral information

Access to relevant workplace or appropriately
simulated environment where assessment can take
place

through:
Direct Observation/Demonstration with Oral
Questioning
Written Examination
4. Context of Assessment 4.1 Competency maybe assessed in actual

workplace or at the designated TESDA
Accredited Assessment Center.
UNIT OF COMPETENCY : MANAGE AND SUSTAIN HIGH PERFORMING
TEAMS
UNIT CODE : 500311511
required to delegate responsibility and authority to
others, negotiate targets for delegated work and
provide advice and support.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Delegate Delegate authority Review of Writing and oral
responsibility and responsibilities to organization’s communication skills
and authority people able to deliver policies and Applying
to others the required outcomes procedures legislative,
Ensure information relating to regulatory and
and instruction about delegation policy
the work delegated is Delegation Applying
clear, explicit and allows procedures and organizational
sufficient time for the principles policies and
work to be carried out Organization procedures
Ensure that structure and Planning and
delegations take account levels of organizing skill
of the developmental authority Management skill
needs of the people (overview)
involved and give equal Cultural
opportunities to develop awareness
skills and experience related to
Provide sufficient promoting
resources to ensure that cultural diversity
the delegated work can in the workplace
be completed in the time Familiarization
required and the quality with common
specified organizational
Review delegations protocols
at suitable intervals and
revise arrangements
where necessary
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2. Set targets Ensure targets are Negotiation Writing and oral
for realistic and achievable strategies and communication
delegated within organizational techniques in skills
work resources and developing work Applying
conditions and are targets legislative,
consistent with the Strategies on regulatory and
organization’s promoting policy
objectives and priorities commitment and Applying
Ensure targets take dedication among organizational
into account the team members policies and
competencies and procedures
experience of the Interviewing,
individuals and teams counseling,
involved negotiation and
Negotiate targets using mediation skills
methods that promote Prioritizing
commitment, enthusiasm strategies and
and creative approaches techniques
from the people involved
Identify measures to Communicating
be used to determine performance
progress and the times at standards to
which the targets and group members
progress will be reviewed Creative
Inform all relevant Problem
parts of the Solving and
organization about Critical
delegated work, targets Thinking
and the
review of targets
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
3. Mentor and Provide advice and Motivational Motivating group
coach teams support to individuals and Principles members for high
teams working under Group facilitation performance goals
delegation to ensure principles and Coaching and
understanding, cooperation, processes mentoring skills
commitment and quality of Cultural Writing and oral
performance awareness communication skills
Provide advice and related to Managing
support based on accurate promoting workplace
analysis of the issues, cultural diversity diversity
obstacles and problems and in the workplace Managing
their possible solutions Equal workplace
Ensure advice and employment conflicts
support give opportunities, Applying
encouragement and equity and legislative and
positive direction to people diversity regulatory
involved in the delegated principles policies
work Conflict Interviewing,
Ensure that the nature resolution counseling,
and timing of advice takes strategies negotiation and
account of the need for techniques mediation skill
people to work Applying
autonomously and control organizational
their own work policies and
responsibilities procedures
Foster and promote the Planning and
interests of delegated organizing
individuals and work
teams in the
organization
RANGE OF VARIABLES
VARIABLE RANGE
1. Information and instruction May include:
Information
System
Technology
Theory
Instruction
Act of instructing
Teaching
Finishing
EVIDENCE GUIDE
Accessed and use legislation and guidelines
related to delegations
Interpreted and explained organizational
policies and procedures relating to
delegations and applied in the
workplace
Planned and developed work unit targets
and effective measures
Used team-building strategies
Responded to diversity in the workplace
Used communication strategies involving
exchanges of complex oral information
Undertaken grievance counseling and
resolved conflict in work teams
Undertaken effective liaison, negotiation and
consultation
Access to relevant workplace or appropriately
simulated environment where assessment can
take place

through:
Direct Observation/Demonstration with oral
questioning
Written Examination (situational)
Role Playing and Socio-drama methods
4. Context of Assessment 4.1 Competency maybe assessed in actual
workplace or at the designated TESDA
Accredited Assessment Center
UNIT OF COMPETENCY : EVALUATE HIGHER ORDER THINKING SKILLS
AND ADJUST PROBLEM SOLVING TECHNIQUES
UNIT CODE : 500311512
required to develop problem solving skills of individuals
and organization as a whole.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Develop Available Competitive Applying
framework for problem are systems and organizational
continuous evaluated in practices system
improvement order to find principles. concepts,
opportunities for Competitive theories and
continuous systems and practices.
improvement practices at both a
Preferred strategic and tools Assessing and
problem-solving level. measuring the
strategies for the Identification and extent of
organization are elimination of waste effectiveness
determined. (muda). and efficiency of
Desired Six sigma and the systems,
outcomes from lean six sigma. processes and
use of selected Cross-functional procedures in
problem-solving problem-solving. the workplace.
strategies are Cross-functional
determined or nominal group Communicating
reviewed. (virtual team), practical insights
Organizational Consulting and on improving
structure is or brainstorming with organizations.
evaluated. members from
Policies and outside the Performing
procedures for organization on analytical skills
continuous some basis, input in research and
improvement are from other members development;
developed based on of the value stream and evaluation.
workplace The use of
requirements known/proprietary
Corrective action problem-solving
identification and approaches or some
tracking systems are synthesis of methods
developed. Conduct of
Support from research and
relevant development
process/system
owners for
proposed
changes are methods for
obtained. creating
knowledge.
1.10 Organization
strategy and
vision, value
stream and
value as defined
by the
organization’s
customers
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
2.Apply developed Strategies and Competitive systems Applying
framework for techniques in and practices principles. organizational
continuous implementing Competitive system and
improvement organizational systems and practices change
framework for at both a strategic and management
continuous tools level, including: concepts, theories
improvement are o value stream and practices.
ensured. mapping Assessing and
Resources are o 5S measuring the extent
provided to ensure o Just in Time (JIT) of effectiveness and
problem solving and o mistake proofing efficiency of the
critical thinking are o process mapping method/framewor k
applied. o establishing being implemented in
Monitor problem customer pull the workplace.
solving to determine if o breakthrough Communicating
improvement in improvement and practical insights on
developing problem- continuous improving
solving solutions is improvement organizations.
achieved. (kaizen and kaizen Applying analytical
Provide resources to blitz) skills in research and
ensure solutions are o setting of key development; and
implemented. performance evaluation.
Reporting and indicators
corrective action (KPIs)/metrics
tracking is ensured. o identification and
Leading the elimination of
negotiation and waste (muda)
implementation of o six sigma and
the new method. lean six sigma
A range of problem
solving methodologies,
including:
o cross-functional
problem solving
team
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
o cross-functional
nominal group
(virtual team)
o consulting and
or brainstorming
with members
from outside the
organization on
some basis
o input from
other members
of the value
stream
o the use of
known/proprietar
y problem
solving
approaches or
some synthesis
of methods
o own or
commissioned
research either
in whole or in
part
Organization
strategy and vision,
value stream and
value as defined by
the organization’s
customers
Corrective action
tracking methods
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
3. Evaluate the Corrective action Competitive Applying
effectiveness and tracking is reviewed. systems and organizational
efficiency of Benefit/cost from practices system and
continuous solutions are principles change
improvement determined Competitive systems management
framework Interactions of and practices at both concepts, theories
complex/ multiple a strategic and tools and practices.
problems with each other level, including: Assessing and
and the organization are  Value stream measuring the extent
analyzed. mapping of effectiveness and
Problem solving  5S efficiency of the
strategy is reviewed.  Just in Time (JIT) method/framewo rk
Improvements to  Mistake proofing being implemented in
problem solving  Process mapping the workplace.
strategy and  Establishing Communicating
approach are made. customer pull practical insights on
Plans for continuous  Breakthrough improving
improvement across improvement and organizations.
organization are continuous Performing analytical
specified, discussed, improvement skills in research and
communicated and (kaizen and kaizen development; and
applied. blitz) evaluation.
 Setting of key
performance Applying skills in
indicators agile thinking, sense
(kpis)/metrics making and
 Identification and proactive thinking.
elimination of
waste (muda)
 Six sigma and lean
six sigma
PERFORMANCE
CRITERIA
ELEMENT
the Range of
Variables
3.3 A range of problem
solving
methodologies,
including:
 Cross-functional
problem solving
team
 Cross-functional
nominal group
(virtual team)
 Consulting and or
brainstorming with
members from
outside the
organization on
some basis
 Input from other
members of the
value stream
 The use of
known/proprietary
problem solving
approaches or some
synthesis of
methods
Own or
commissioned
research either in
whole or in part
Organization
strategy and vision,
value stream and
value as defined by
the organization’s
customer
Corrective action
tracking methods
RANGE OF VARIABLES
VARIABLES RANGE
1. Organizational structure May include

Operational and support functions and
departments
Links with value stream members
Super-users and facilitators
Roles and responsibilities about problem
solving
Plans to broaden the users of problem solving
approach
Plans to improve the problem-solving
performance of personnel
2. Strategies and May include
techniques Problems before they become obvious or
cause significant non-conformance or risk
Situations not initially considered a problem, but
which may be hindering greater performance
Strategies for finding opportunities for
improvement
3. Complex/multiple A complex/multiple problem may be described as

problem one which has several of the following
characteristics:
Requires going into the extended value
stream for data/information
Is wider than just applying to a single job
Applies to less common solutions or
problems
Requires a higher level of knowledge and skill
(which may or may not be possessed directly by
the person solving the problem), such as:
Significant specialist knowledge
Significant specialist skill
More theory/understanding of technology or
process
Data is not easily available and may need
particular strategies to obtain, such as:
Overcoming resistance from people, including
employees, customers or suppliers
The problem and/or proposed solutions
require reporting or authorizations from a Board
or external authorities, such as licensing or
regulatory bodies
EVIDENCE GUIDE
1. Critical aspects of A person who demonstrates competency in this unit must

Competency be able to provide evidence of the ability to:
Analyzed and improved problem finding capabilities of
the organization.
Set KPIs (key performance indicators) for
organizational problem solving for continuous
improvement.
Facilitated the ongoing review of systems and
processes relevant to problem solving
Created own organizational framework for continuous
improvement where critical thinking and problem solving is
highly evident.
Evaluated the efficacy of proposed organizational
framework in ensuring continuous improvement and
organizational effectiveness and efficiency at all levels.
Written a research report on the proposed
organizational framework and its efficacy.
Increased problem-solving capability through
identification of appropriate strategies, including where
required, identifying:
o Training needs in problem finding and solving
o Changes in organizational structure, decision making
and processes
o Appropriate metrics
o Need for outside assistance
2. Resource Assessment of performance must be undertaken in a
Implications workplace using or implementing one or more competitive
systems and practices. Access may be required to:
Workplace procedures and plans relevant to work
area.
Specifications and documentation relating to planned,
currently being implemented, or implemented changes to
work processes and procedures relevant to the person
being assessed.
Documentation and information in relation to
production, waste, overheads and hazard
control/management.
Reports from supervisors/managers
Case studies and scenarios to assess responses to
contingencies.
Assessment Demonstration in the workplace
Workplace projects
Suitable simulation
Case studies/scenarios (particularly for assessment of
contingencies, improvement scenarios, and so on)
Targeted questioning
Reports from supervisors, peers and colleagues
(third-party reports)
Portfolio of evidence.
In all cases it is expected that practical assessment will be

combined with targeted questioning to assess underpinning
knowledge.
Where applicable, reasonable adjustment must be made to
work environments and training situations to accommodate
ethnicity, age, gender, demographics and disability.
4. Context for In all workplace, it may be appropriate to assess this unit
Assessment concurrently with relevant teamwork or operation units.
UNIT OF COMPETENCY : ADVOCATE STRATEGIC THINKING FOR
GLOBAL CITIZENSHIP
UNIT CODE : 500311513
UNIT DESCRIPTOR : This unit covers the outcomes required for a worker
in a leadership/supervisory role to influence and
champion attitudes and action toward global
citizenship relating to humanity, global
interdependence and solidarity and to express
these into terms widely understood by partners and
stakeholders.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Establish and Patterns of thinking are Methods of verbal Assessing a range of
refine goals and reviewed when and nonverbal alternatives rather than
directions for considering strategic communication choosing the easiest
industry issues and canvassing Government option
realistic alternative processes
outlooks. (executive, Achieving
Ownership of industry legislative, credibility for the
goals and directions is judicial) vision and
built by seeking a shared Relevant ownership
vision and developments
communicating it clearly in other Critically analyzing
to stakeholders and the industries information,
community. summarizing and
Changing making sense of key
circumstances and the issues.
need to challenge
current industry
positions are identified
2. Develop Alternative strategies for Government Assessing a range

practical reaching goals are processes of alternatives rather
strategies to canvassed with all (executive, than choosing the
achieve goals stakeholders. legislative, easiest option
Decisions about strategies judicial) Critically analyzing
are made (basis for Political context, information,
decision making) after including parties, summarizing and
careful consideration of all platforms and making sense of key
relevant information. processes issues
An action plan is Policy Developing
developed that sets out the development and solutions and
tactics, resource budget practical strategies
implications, processes at which are 'outside
timeframes, national and the box'
responsibilities of local government
those involved and level
review points.
3.Influence Support for strategies is Relevant Explaining complex
stakeholders to developed by follow-up, international ideas to a range of
improve lobbying, explaining plans treaties and audiences
strategies in to stakeholders and agreements, Negotiating for
achieving goals through seeking shared legislation and consensus or
decision making regulations compromise.
Opinions of leaders, Impact of change Communicating
decision makers and on individuals, industry visions and
action takers are groups, directions to
identified and their organizations ad stakeholders
potential inputs assessed. industry
The merits of each Strategies for
strategy are assessed in consulting and
anticipation of likely gaining support
obstacles, potential for industry
winners and losers, positions.
constraints and overall
industry benefits.
RANGE OF VARIABLES
VARIABLE RANGE
1. Strategic May include:
issues Business continuity and succession
Community perceptions of industry
New government thrusts and policies
Environmental protection and environmental
management
Industry and ecosystem co-management and self-
management approaches
New developments, including technological change,
new products and processes, legislative and management
changes, debate of proposed policies and other political
issues, and issues of research findings
marketing, including value adding and World Trade
Organization issues
recreational and commercial balance
resource access security
resource sustainability
skills development, including competency standards,
training and assessment
stakeholder perceptions of industry
2. Stakeholders May include:

certification or accreditation bodies and third-party
auditors
community representatives, local land holders and
residents
conservation and environmental organizations
current and potential customers, clients and suppliers
cooperatives, marketing bodies and associations
employer, company directors and other professional
associations
government funding providers
media
political organizations and politicians
professional, industry and government representative
bodies
relevant government departments (national and local)
and other regulation authorities
schools, training centers, colleges and universities
employer organizations
labor unions
3. Basis for May include:
decision business case, including cost-benefit, profitability and
making customer satisfaction
current assets and additional capital required
ecological and economic sustainability of resources
ecosystem management approach
funding availability
industry ownership, sponsorship and cooperation
legality, compliance and probity
links with government policies, industry and
organizational goals
market capability, maturity, strength and opportunity
political impact and stakeholder support
public interest
risk management
4. Action plan May include:
action steps and responsibilities of individuals
objectives and outcomes
resource requirements and budget
review points
tactics and strategies to achieve objectives
timetable for activities
EVIDENCE GUIDE

Competency analyzed long-term trends to identify the need to change
current industry policy procedures
assessed the implications of a particular course of
action on other stakeholders and interests
challenged traditional thinking and solutions and sought
proactive approaches
developed and promoted practical action plans and
strategies to achieve the industry's vision and goals
evaluated potential outcomes of strategies for achieving
industry goals
identified best practice in other industries and
organizations both within PHL and overseas
identified opportunities for beneficial change
took a broad industry view that goes beyond sectors,
organizations and individuals
Interview guide
Case problems
Assessment Interview or written exam
Case problems involving strategic management issues
Third-party report or feedback from stakeholders about
candidate’s contributions to strategic dialog and action
UNIT OF COMPETENCY : INCORPORATE INNOVATION INTO WORK
PROCEDURES
UNIT CODE : 500311514
required to lead a teams and organizations towards
innovative work practices.
PERFORMANCE
elaborated in the
Range of Variables
1. Lead teams to Performance is Roles of Identifying roles
foster analyzed based on the individuals in of individuals in
innovative performance suggesting and suggesting and
practices requirements of the making making
team. improvements. improvements and
Information is Positive the importance of
gathered about team impacts and pro-active
members. challenges in involvement.
Strengths and innovation. Examining the
weaknesses are Team positive impacts
acknowledged of development and the challenges
individual team and of change and
members. management innovation.
Team roles are Strategies and Identifying
assigned to ensure a techniques in examples of the
match between work fostering innovative types of changes
requirements and practices. that are within and
individual team members’ Seven habits of outside own scope of
capacities. highly effective responsibility
Team members are people. Demonstrate
selected to foster Character skills in team
integration of ideas. strengths that dynamics and
Adaptation and foster innovation group
cognitive flexibility are and learning development.
evident among individuals (Christopher Use the concept
in facilitating innovative Peterson and of neuroplasticity and
practices. Martin Seligman, five minds of the
2004) future in leading and
Five minds of in facilitating
the future innovation in teams.
concepts
(Gardner, 2007).
Adaptation
concepts in
PERFORMANCE
elaborated in the
Range of Variables
neuroscience
(Merzenich,
2013).
1.9
Transtheoretical
model of
behavior
change
(Prochaska,
DiClemente, &
Norcross, 1992)
2. Modify Evaluate the existing Concepts on Examining the
existing standards, procedures assessing and standards,
standards, and processes for its evaluating learning procedures and
procedures potential in assimilating and innovation practices that either
and and accommodating practices in the encourage or
processes in learning and innovation workplace. discourage learning
the workplace practices. Improvements and innovation in the
to foster Work standards, or innovations in organization.
learning and procedures and the implementation Identifying
innovation processes are structured, Strategies and opportunities and
and organized to enable techniques in strengths of the
innovation based on the facilitating effective organization in
needs of the people and and efficient assimilating and
the organization. learning and accommodating
Work assignments are innovation in the learning and
communicated to the workplace. innovation practices.
organization in ways that Change Convincing
encourage and reinforce management stakeholders for
team based innovation and support on the new
organizational practices in fostering
Tasks and activities concepts learning and
are allocated to ensure (overview). innovation.
innovative practices Strategies and Implementing
among teams. techniques in changes in the
Work assignments communicating/ organization’s
are ensured to include negotiating standards,
timelines that allow for innovative practices procedures and
innovation. and promoting/sellin processes in
Change g new ideas in the adopting strategies
management and organization. and techniques of
Innovative learning and
strategies and innovation in the
techniques for
PERFORMANCE
elaborated in the
Range of Variables
organizational winning teams workplace.
concepts are 2.5 Facilitating
practiced in the change
modification of the management
existing systems, and
processes and organizational
procedures in the development
organization. procedures to
2.7 Negotiation skills better prepare
are likewise evident teams for the
to ensure that the assimilation and
ideas for adopting accommodation
change and to of learning and
adapting to change innovation
are facilitated. practices.
3. Establish a Teams are Coaching Facilitating a
coaching encouraged to work principles, learning/coachi ng
culture for interdependently. strategies and sessions to
learning and Teams are techniques colleagues and
innovative encouraged to share their using the AV subordinates that
practices in best practices through Model (Bench, focus on improving
the coaching regarding their 2008). workplace learning
organization means and ways of Group process and innovation.
fostering effective and concepts. Demonstrate skill
efficient learning and Techniques of in conducting and
innovating skills in the evaluating efficacy managing coaching
workplace and real-life. of coaching culture interviews for
Team members are Human feedback giving,
encouraged to network, development receiving toward
connect, and maintain program performance
professional networks. integration improvement.
Guidance is concepts. Modelling
provided to teams on Five minds of necessary
the use of learning and the future concepts character
innovation in the (Gardner, 2007). strengths on
workplace. Adaptation fostering
Teams are coached to concepts in learning and
ensure they have the neuroscience innovation in
character strengths and (Merzenich, the
values to implement 2013). organization.
innovation in the Character Developing
strengths that action plans on
foster
PERFORMANCE
elaborated in the
Range of Variables
workplace. innovation and securing
3.6 Effectiveness of the learning relevant, and
coaching culture is (Christopher reliable pool of
evaluated in terms of Peterson and professional
organizational Martin networks who
development. Seligman, can help in
2004) maintaining
and reinforcing
the coaching
culture for
learning and
innovation in
the
organization.
3.5 Evaluating and
linking
coaching and
to
performance.
4. Set direction Case studies and Character Developing
to maintain examples are shared of strengths that paradigms for
the culture of the use and benefits of foster innovation innovative practices
learning and innovative work practices and learning in the organization.
innovation within teams with team (Christopher Modelling
practices in members. Peterson and necessary
the Examples are Martin Seligman, character
organization ensured of the way 2004) strengths on
innovative skills can be Managing and fostering
applied in the workplace maintaining learning and
are provided by the team innovative mindset innovation in
leader. in the workplace the
Character strengths Research and organization.
and valueson innovation evaluation Demonstrating
are promoted and concepts. skills in managing
reinforced. Transtheoretical and maintaining
Behavior change model of behavior innovative practices
concepts are used as a change (Prochaska, in the workplaces.
guide to evaluate the DiClemente, & Developing
directions of Norcross, 1992) corrective actions
improvement on and plans for
learning and innovation continuous
skills. improvement in
Research and terms of
learning and
PERFORMANCE
elaborated in the
Range of Variables
evaluation skills innovation in
are used to the organization
determine gaps in
the practice and to
foster continuous
improvement in the
innovation and
learning practices of
the organization.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
5. Evaluate the Teams are actively Character Demonstrating
overall encouraged to reflect on strengths that skills in evaluating
effectiveness team activities and foster innovation one’s performance
and efficiency opportunities for and learning and relating it to
of the improvement and (Christopher organizational
innovative innovation. Peterson and performance when it
practices Organizational Martin Seligman, comes to innovation.
implemented activities are evaluated 2004) Managing
based on feedback from Managing the feedbacks for
team members, process of check- performance
management, clients and and- balance in improvement.
other interested people. the organization. Implementing
Suggestions for Research and corrective actions and
work improvements are evaluation plans for continuous
received in a positive concepts. improvement in terms
manner, and act on them Transtheoretical of learning and
where appropriate. model of behavior innovation in the
Evidence are change (Prochaska, organization.
reviewed and recorded DiClemente, &
of the application of Norcross, 1992)
innovative work skills, Managing
and present findings. feedbacks and
Innovation practices performance
are reviewed and success and
discussed and analyzed pitfalls.
both in positive and Responding to
negative outcomes. feedbacks and
accepting
criticisms.
Developing
action plans for
innovative
performance.
RANGE OF VARIABLES
VARIABLES RANGE
1. Team May include:
Small work team.
Store team.
Corporate team.
2. Information May include but not limited to:
Work preferences.
Personality type and temperament.
Past jobs.
Interests.
Working styles.
Competencies
Specializations.
3. Team members May include:
Come from a variety of social, cultural or ethnic
backgrounds.
Variation in literacy and numeracy skills.
Variation in competencies and specializations.
4. Methods used to May include:
communicate Writing a proposal.
Building a model.
Showing a film.
Presenting a talk.
Preparing a report.
Drawing a diagram.
5. Encourage and May include:
reinforce team- Allowing follow-through with ideas
based innovation Providing enough but not too much guidance and
structure
Providing training and learning opportunities.
Strategies and techniques in communicating/negotiating
innovative practices and promoting/selling new ideas in
the organization.
6. Change May include:
management and Stages of change according to Transtheoretical Model of
organizational Behavior Change (e.g., pre-contemplation, contemplation,
concepts preparation, action, maintenance, and termination.
Change management strategies namely, preparing for
change, managing change, and reinforcing change).
7. Negotiation skills May include:

Preparation.
Discussion.
Agreement.
Effective verbal communication. See our pages: Verbal
Communication and Effective Speaking.
Listening.
Reducing misunderstandings is a key part of effective
negotiation.
Rapport Building.
Problem Solving.
Decision Making.
Assertiveness.
8. Guidance May include:
Coaching.
Skills training.
Modelling.
9. Character strengths May include:
and values Wisdom and Knowledge.
Courage.
Humanity.
Justice.
Temperance.
Transcendence.
10. Research and May include:
evaluation skills Quantitative analysis.
Qualitative analysis.
Assessment.
Data analysis.
Data management.
Data collection.
Sustainability and scalability.
Verbally.
In writing.
Through presentations.
At informal and formal meetings.
12. Clients May include:
New and existing clients
Internal or external clients
Customers with a range of social, cultural and ethnic
backgrounds and physical and mental abilities
Customers with routine or special needs.
13. Suggestions for May include:
work improvements Supervisors
Team members
Peers
Clients
The learners
Subject experts
14. Evidence May include:
Feedback from team members or other staff
Feedback from clients or work-based managers
Work-related statistics and reports.
EVIDENCE GUIDE

of Competency Led teams to foster innovative practices.
Modified existing standards, procedures and
processes in the workplace to foster learning and
innovation.
Established a coaching culture for learning and
innovative practices in the organization.
Set direction to maintain the culture of learning
and innovation practices in the organization.
Evaluated the overall effectiveness and
efficiency of the innovative practices
implemented.
Pens, papers and writing implements
Cartolina
Manila papers
3. Methods of Assessment Competency in this unit may be assessed through:
Psychological and behavioral Interviews
Performance Evaluation
workplace reports of on-the-job performance
Sensitivity analysis
Organizational analysis
Standardized assessment of character
strengths and virtues applied
4. Context for Assessment 4.1 Competency may be assessed individually in
the actual workplace or simulation environment
UNIT OF COMPETENCY : DEVELOP SYSTEMS IN MANAGING AND
MAINTAINING INFORMATION
UNIT CODE : 500311515
UNIT DESCRIPTOR : This unit of covers the knowledge, skills and attitudes
required to develop systems in quality management
and maintenance of information.
PERFORMANCE
of Variables
1. Develop and Information quality Principles of Establishing and
manage quality assurance policy is quality managing a quality
assurance established, documented and management and system and
system communicated to all levels of their application procedures
the workplace. Delegation of Investigating
Sampling techniques that responsibilities and applying
reflect needs of workplace within quality methods to
and product are developed systems eliminate causes
based on workplace Appropriate of unsatisfactory
procedures. quality methodologies, performance
Quality circles and other their capabilities, Communicating
relevant aspects of quality limitations, effectively within the
assurance systems are applicability and workplace, including
established or maintained. contribution to liaising with other
Facilitation for monitoring outcomes departments
of work teams is organised to Sampling Establishing or
ensure compliance with techniques interpreting
standards. Quality procedures, where
Quality assurance system standards and required
is developed and maintained. practices Determining
Information quality OHS practices, report
standards and regulations including hazard requirements and
are identified and relevance identification and present
to specific products is control measures information in
determined. Workplace appropriate
practices formats
Relevant quality Using analytical
standards, policies tools, instructions
and procedures and plans
Reading,
interpreting and
following
information on
work
specifications,
PERFORMANCE
of Variables
standard
operating
procedures and
work
instructions, and
other reference
material
Communicating
within the workplace
Sequencing
operations
Meeting
specifications
Carrying out
work according
to OHS
practices
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
of Variables
2. Determine Strategic planning is Principles of Establishing and
resource assessed to facilitate quality managing a quality
requirements achievement of quality management and system and procedures
policy. their application Determining
Resources are Delegation of implementation
determined and responsibilities requirements and
allocated to meet within quality prepare
requirements. systems implementation plan
Appropriate sources for Appropriate Investigating and
resources required are quality applying methods to
selected. methodologies, their eliminate causes of
External quality capabilities, unsatisfactory
assessment limitations, performance
requirements are applicability and Communicating
determined. contribution to effectively within the
outcomes workplace, including
Sampling liaising with other
techniques departments
Quality Establishing or
standards and interpreting
practices procedures, where
OHS practices, required
including hazard Reading, interpreting
identification and and following
control measures information on work
Workplace specifications,
practices standard operating
procedures and work
instructions, and other
reference material
communicating within
the workplace
sequencing
operations
clarifying and
checking task-related
information
Carrying out work
according to OHS
practices
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
of Variables
3. Plan Quality procedure Principles of Establishing and
development of requirements are determined quality managing a quality
quality through consultation with management and system and procedures
procedures internal and external groups. their application Determining
Product performance Delegation of implementation
requirements are responsibilities within requirements and
determined through quality systems prepare implementation
consultation. Appropriate plan
Development of quality Investigating and
procedures is planned to methodologies, their applying methods to
ensure quality system is capabilities, eliminate causes of
maintained. limitations, unsatisfactory
OHS practices are applicability and performance
accommodated in quality contribution to Communicating
procedures. outcomes effectively within the
Sampling workplace, including
techniques liaising with other
Quality departments
standards and Establishing or
practices interpreting procedures,
OHS practices, where required
including hazard Reading, interpreting
identification and and following information
control measures on work specifications,
Workplace standard operating
practices procedures and work
system quality instructions, and other
assurance and reference material
improvement communicating within
principles and the workplace
procedures sequencing
operations
clarifying and checking
task-related information
carrying out work
according to OHS
practices
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
of Variables
4. Establish Parameters on quality Delegation of Establishing and
implementation system and procedures are responsibilities managing a quality
and review determined for within quality system and procedures
strategies implementation. systems Determining
Implementation Appropriate implementation
strategies are established quality requirements and
to meet workplace methodologies, their prepare implementation
objectives. capabilities, plan
Reviews of quality system limitations, Investigating and
are undertaken or arranged at applicability and applying methods to
appropriate intervals and contribution to eliminate causes of
action to ensure its continuity, outcomes unsatisfactory
suitability and effectiveness Sampling performance
as initiated. techniques Communicating
Quality effectively within the
standards and workplace, including
practices liaising with other
OHS practices, departments
including hazard Establishing or
identification and interpreting procedures,
control measures where required
Workplace Reading, interpreting
practices and following information
on work specifications,
standard operating
procedures and work
instructions, and other
reference material
communicating within
the workplace
sequencing
operations
clarifying and checking
task-related information
carrying out work
according to OHS
practices
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
of Variables
5. Evaluate system Review on effectiveness Delegation of Assessing results
implementation of system implementation is responsibilities Delegation of
scheduled and carried out. within quality responsibilities within
Implementation of systems quality systems
system is evaluated Appropriate Appropriate quality
based on its quality methodologies, their
effectiveness methodologies, their capabilities, limitations,
Level of support for capabilities, applicability and
internal improvement limitations, contribution to outcomes
programs is assessed. applicability and Sampling techniques
Results are assessed contribution to Quality standards and
and changes to system are outcomes practices
authorized and applied. Sampling OHS practices,
techniques including hazard
Quality identification and
standards and control measures
practices Workplace practices
OHS practices,
including hazard
identification and
control measures
Workplace
practices
6. Maintain records Records are maintained Recording and Determining report

and update and reports prepared. reporting practices requirements and present
management Management Information information in appropriate
information information systems are collection, formats
systems updated for data storage collation Preparing reports
and retrieval. Information Maintaining accurate
Technology available in storage records
the work area/ organization requirements and Updating and storing
is used to manage methods information
information. Reporting Collecting and
Recommendations for procedures of collating information
improving the information the organisation Using management
system are submitted to information systems to
designated persons/ groups. store and retrieve
data
RANGE OF VARIABLES
VARIABLES RANGE
1. Quality assurance May include:
Developing and managing the system
Planning procedures development
Conducting audits and monitoring performance
2. Workplace May include:
procedures Quality standards
Use of tools and equipment
Work health and safety (WHS) and occupational
health and safety (OHS) requirements
Workplace recording and reporting
3. Quality standards May include:
sizing
labelling
4. OHS practices May include:
manual handling techniques
standard operating procedures
personal protective equipment
safe materials handling
taking of rest breaks
ergonomic arrangement of workplaces
following marked walkways
safe storage of equipment
housekeeping
reporting accidents and incidents
environmental practices
5. Management May include:
information computers client information
systems communication channels market trends
records management registries and file
procedures records
manuals library
protocol financial records
legislation basic statistical
guidelines and awards information
organizational personnel
legal and policy materials resources
EVIDENCE GUIDE

Competency Developed and managed quality assurance system
Determined resource requirements
Planned development of quality procedures
Established implementation and review strategies
Evaluated system implementation
Maintained records and updated management
information systems

scenarios what ifs as a stimulus with a walk through
forming part of the response. These assessment activities
should include a range of problems, including new, unusual
and improbable situations that may have happened.
Interview
Portfolio

components.
4. Context for 4.1. In all workplace, it may be appropriate to assess this
Assessment unit concurrently with relevant teamwork or
operation units.
UNIT OF COMPETENCY : MANAGE IMPLEMENTATION OF OSH
PROGRAMS IN THE WORKPLACE
UNIT CODE : 500311517
required to plan and organize OSH programs,
Implement OSH programs, and regulate
implementation of OSH program
PERFORMANCE
elaborated in the
Range of Variables
1. Plan and Organizational goals OSH programs Translating
organize OSH are defined for OSH OSH organizational
programs programs in accordance Committee goals into
with workplace policies members operational goals
and procedures Supervisory Facilitating
Management Concepts Meetings
approval is secured in Leadership Supervisory Skills
accordance with Concepts Leadership Skills
procedures
OSH Committee
members are
organized in
accordance with
procedures
Review meetings are
scheduled in accordance
with workplace policies
and procedures
2. Implement OSH programs are OSH Document

OSH communicated in programs Management
programs accordance with OSH-related Skills
workplace policies and trainings Supervisory Skills
procedures OSH program Leadership Skills
Staff/Workers are implementatio n Training Delivery
trained to practice process Skills
OSH programs in OSH-related
accordance with OSH- records
related trainings Training
OSH program Delivery
implementation are Concepts
monitored in
accordance with
OSH standards
PERFORMANCE
elaborated in the
Range of Variables
2.4 OSH-related
records are
maintained in
accordance with
workplace policies
and procedures*
3. Manage OSH program status OSH program Communication Skills
implementation are reported in status templates Supervisory Skills
of OSH accordance with OSH Leadership Skills
program workplace policies and corrective/
procedures* preventive
Regular updates and actions
periodic reviews are Communication
conducted in accordance Strategies
with workplace policies
and procedures
Necessary relevant
corrective/ preventive
actions are discussed in
accordance with
procedures*
Appropriate actions
are communicated for
approval of appropriate
personnel
RANGE OF VARIABLES
VARIABLE RANGE
1. OSH ProgramsMay include:
Forklift Operator Checklist
Ground Ladder Checklist
Qualitative Respirator Fit Test
Emergency Action Plan
Hazard Communication Plan
Lockout Tag-out Form for Equipment
Fire Prevention Plans
Injury Reporting Forms
Excavation Checklist
Hepatitis B Vaccine Declination
Illness Incident Report
Employer’s Report of Occupational Injury or Disease
Programs for Strengthening Compliance Act R.A. 11058
2. OSH Committee May include:
Members Management representative (Manager or official)
HR representative
Workers/Labor Union representative
Health Staff and/or First-aider
Safety Officer
Secretary
3. OSH-related May include:
trainings Safety Orientations relevant to tasks
Safe and Correct Operation of Tools and Equipment
Health Orientations/trainings (Healthy Lifestyle, Prevention
of drug/alcohol dependence, violence in the
workplace, work-stress)
Prevention and Control of OSH Hazards in the
Workplace
Chemical Handling
Safety Trainings (Fire Safety, Construction Safety,
Confined Space)
Prevention and Control of Work-related Injuries and
Illness
Basic First-aid Trainings
Emergency Response Trainings
Trainings on use of fire-extinguisher
4. OSH-related May include:
records Medical/Health records
Incident/accident Reports
Sickness notifications/sick leave application
OSH-related trainings obtained
EVIDENCE GUIDE

Competency Defined organizational goals for OSH programs in
Organized implementing team of the OSH program in
Scheduled review meetings in accordance with
Communicated OSH programs in accordance with
Trained Staff/Workers to practice OSH programs in
Maintained OSH-related in accordance with workplace
Reported OSH program status in accordance with
Discussed necessary relevant corrective/ preventive
actions in accordance with workplace policies and
procedures
Implications Workplace or assessment location
OSH personal records
Personal Protective Equipment
Health records
3. Methods of Competency may be assessed through:
Assessment Portfolio Assessment
Interview
Case Study/Situation
Observation/Demonstration and oral questioning
4. Context for 4.1 Competency may be assessed in the work place or in
Assessment a simulated work place setting
UNIT OF COMPETENCY : MANAGE IMPLEMENTATION OF
ENVIRONMENTAL PROGRAMS IN THE
WORKPLACE
UNIT CODE : 5100311517
required in planning and organizing environmental
programs, implementing environmental programs,
and regulating the implementation of environmental
programs
PERFORMANCE
elaborated in the
Range of Variables
1. Plan and Organizational goals Relevant Formulating
organize are defined for Environmental Mission & Vision
environmental environmental programs Programs Setting
programs in accordance with Environmental environment
workplace policies and Program al Objective
procedures Presentations Formulating
Management Format environment al
approval is secured Environmental Program
in accordance with Drivers Planning
workplace policies Skills
and procedures
Implementing team of
the environmental
programs are organized in
accordance with workplace
policies
Review meetings are
scheduled in
accordance with
workplace policies
and procedures
PERFORMANCE
elaborated in the
Range of Variables
2. Implement Environmental Training and Leadership
environmental programs are promoted Awareness Skills
programs in accordance with Strategies Supervisory
workplace policies and Monitoring Tools Skills
procedures and Techniques Scheduling
Staff/Workers are Skills
trained to practice
environmental programs
in accordance with
procedures
Environmental
programs implementation
are monitored in
accordance with
environmental standards
3. Manage Environmental Environmental Reporting

implementation program status are Policies and Skills
of environmental reported in accordance Procedures Audit Skills
programs with workplace policies Relevant Supervisory
and procedures Corrective/ Skills
Regular updates and Preventive Innovative
periodic reviews are Actions Skills
conducted in accordance Regulatory Communicatio
with workplace policies and Report n Skills
procedures Requirements
Necessary relevant
corrective/ preventive
actions are discussed in
accordance with
procedures
Appropriate actions are
communicate for approval
of appropriate
personnel
RANGE OF VARIABLES
VARIABLES RANGE
1. Environmental Programs May include:
Manila Bay Coastal Clean Up
Protection and Management of Marine
Environment
Development of Prototype Curriculum materials
for the integration of environment to tertiary level
education
Company Environmental Campaigns
Construction Project Environmental Control
Plan
Energy and Water Efficiency Programs
Emission and Waste Management Programs
EVIDENCE GUIDE

Competency Defined organizational goals for environmental
programs in accordance with workplace policies
Conducted review meetings in accordance with
workplace policies
Promoted environmental programs in accordance with
Trained staff/workers to practice environmental
programs in accordance with workplace policies and
procedures
Reported environmental programs status in
Conducted regular updates and periodic reviews in
Legislation, policies, procedures, protocols and local
ordinances relating to environmental protection
protection
Assessment Written/ Oral Examination
4. Context for 4.1 Competency may be assessed in actual workplace or
Assessment at the designated TESDA center.
UNIT OF COMPETENCY : DEVELOP AND SUSTAIN A HIGH-PERFORMING
ENTERPRISE
UNIT CODE : 500311518
UNIT DESCRIPTOR : This unit covers the outcomes required to build

and develop the enterprise to be more competitive
within a changing business environment,
specifically responding to consumer demands
while maintaining product quality and
accessibility, building a customer base and
employee motivation.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the
Range of Variables
1. Shape Track record and Business models Assessing range
enterprise normative capability and strategies of alternatives rather
directions profile of enterprise and Government and than choosing the
similar businesses are regulatory processes easiest option
reviewed and considered Local and Achieving
in setting strategic international ownership and
directions. business credibility for the
Strengths, weaknesses, environment enterprise vision
opportunities and threats Concepts of Communication
are considered when change skills
developing new ideas, management Critically analyzing
approaches, goals and Relevant information,
directions. developments in summarizing and
Decisions about other industries making sense of
enterprise previous and current
strategies/directions are market trends
made after careful Developing
consideration of all solutions and practical
relevant information. strategies
A business/ corporate
plan is developed that
sets out tactics, resource
implications, timeframes,
production and sales
targets and review
points.
PERFORMANCE
CRITERIA
REQUIRED REQUIRED
KNOWLEDGE SKILLS
elaborated in the Range of
Variables
2. Determine Alternative Government Assessing a
demands for product/service offerings are and regulatory range of
new products canvassed and studied for processes alternative
feasibility. Local and products and
Potential and new international strategies
sources/sellers of supplies market trends Critically
and raw materials are Product analyzing
identified and canvassed. promotion information,
Target markets and strategies summarizing and
buyers are identified and Market and feasibility making sense of
surveyed as to their studies previous and
preferences and brand Local and global current market
loyalties. supply chains trends
Identifying
changing consumer
preferences and
demographics
3 Expand Enterprise is built up and Public-relations Ensuring

clientele and sustained through strategies quality
product lines responsiveness to market Basic cost- consistency
demands and the regulatory benefit analysis Reducing lead time
environment. Basic financial to product/service
Competitive advantage of management delivery
existing products and services Managing
is maintained/enhanced Business operations/
through responsive strategic production
advocacies and strategies. planning
Constant listening to Impact
stakeholder/client feedback of change
is ensured to on
maintain loyal client base. individuals,
groups and
industries
4 Establish high Regular dialogue is Features and Using formal
performing established and maintained benefits of common problem-solving
teams in all levels and relevant operational procedures, e. g.,
sections of the enterprise. practices, e. g., root-cause analysis,
Flow of communications continuous six sigma
in both directions is improvement Communication
encouraged. (kaizen), waste skills
Helpful mechanisms elimination, conflict Applying motivational
and benefits are resolution principles, e. g.,
implemented. Health, safety and positive stroking,
Issues/problems are environment (HSE) behavior modification
proactively resolved through principles and
win-win solutions wherever requirements
practicable. Employee
assistance
mechanisms in
the enterprise
RANGE OF VARIABLES
VARIABLE RANGE
1. Strategic directions May include:
Business continuity and succession
Resource access security
Core competencies development
New developments, including technological
change, new products and processes, new
policies and regulations
2. Business/Corporate plan May include:
Action steps and responsibilities of
departments and individual workers
Resource requirements and budget
Tactics and strategies to achieve objectives
3. Helpful mechanisms May include:
Wage and non-wage benefits
Employee awards and recognition systems
Employee rights and welfare policies
Full-disclosure/Transparency policies
EVIDENCE GUIDE
1. Critical aspects Assessment requires evidence that the candidate :

of competency 1.1 Demonstrated ability to build and maintain a profitable
and stable enterprise as shown by stakeholder
feedback, employee testimonies and company
financial statements
Tools, materials and supplies needed to demonstrate the
required tasks.
Interview guide for entrepreneurs, enterprise workers
and third parties

Assessment Case problems
Third-party report

III. CURRICULUM DESIGN
BASIC COMPETENCIES - National Certificate NC I

(47 HOURS)
Unit of Learning Assessment Nominal

Learning Activities Methodology
Competency Outcomes Approach Duration
1. Receive and 1.1 Follow routine  Exercise Conciseness in  Group  Interviews/ 4 Hours
respond to spoken receiving and clarifying discussion  Questioning
workplace messages messages/ information/  Interaction  Practical/
communication communication  Reportorial  Performance
 Modular Test
 Observation
1.2 Perform  Practice Accuracy in
workplace following written/ oral  Lecture/  Written 4 Hours
duties following instruction/ information  Discussion  Practical
written notices  Practice written and oral  Demonstration  Written
communication skills  Case Study  Demonstration
 Case Study in handling
written communication
 Practice relaying/
disseminating messages/
information
 Analyze different
messages
Unit of Assessment Nominal
Learning Outcomes Learning Activities Methodology
Competency Approach Duration
2. Work with 2.1 Develop effective  Read job description and  Individual Work  Role Play 2 Hours
others workplace organizations policies  Discussion  Structured
relationships relevant to work role  Role Play activity
 Read personnel code  Lecture  Written Test
of conduct and
discipline
 Role play on cooperation
and good relationship
 Study table of
organization and identify
team members
 Role play on team work.
 Role play on receiving
feedback from supervisor
 Role play on providing
feedback.
 Listen to lecture on
Valuing and exemplifying
respect and empathy in
the workplace
2.2 Contribute to work  Discussion on creative  Lecture/  Role Play 1 Hour
group activities collaboration, social Discussion  Structured
perceptiveness and  Role Play activity
problem sensitivity  Group Work  Written Test
 Role play on creative
collaboration, social
perceptiveness and
problem sensitivity.
 Participate in a goal
setting activity
 Participate in planning
and implementation of a
group activity.
 Participate in evaluation
of the group activity
3. Solve/ 3.1 Identify the  Show mastery of the  Interactive  Case 1 Hour
address problem current industry Lecture Formulation
routine hardware and software  Appreciative  Life Narrative
problems products and services Inquiry Inquiry
- Show mastery of  Demonstration (Interview)
knowledge and  Standardized
understanding of the test
process, normal
operating
parameters, and
product quality to
recognize non-
standard situations
- Relevant equipment
and operational
processes
- Enterprise goals,
targets and
measures
- Enterprise quality
OHS and
environmental
requirement
- Enterprise
information systems
and data collation
- Industry codes and
standards
 Use range of formal
problem-solving
techniques (e.g.,
planning, attention,
simultaneous and
successive processing
of information)
 Identify and clarify the
nature of the problem
3.2 Assess  Show mastery of the  Group  Case 1 Hour
fundamental current industry discussion Formulation
causes of problem hardware and software  Lecture  Life Narrative
products and services  Demonstration Inquiry
- Show mastery of  Role play (Interview)
process, normal
operating
parameters, and
product quality to
recognize non-
standard situations
and operational
processes
- Enterprise goals,
targets and
measures
OHS and
environmental
requirement
- Enterprise
information systems
and data collation
standards
problem-solving
techniques (e.g.,
simultaneous and
of information)
3.3 Determine  Show mastery of the  Group  Case 1 Hour

corrective action current industry discussion Formulation
hardware and software  Lecture  Life Narrative
products and services  Demonstration Inquiry
- Show mastery of  Role play (Interview)
process, normal
operating
parameters, and
product quality to
recognize non-
standard situations
and operational
processes
- Enterprise goals,
targets and
measures
OHS and
environmental
requirement
- Enterprise
information systems
and data collation
standards
problem-solving
techniques (e.g.,
simultaneous and
of information)
3.4 Communicate  Show mastery of the  Group  Case Formulation 1 Hour
action plans and current industry discussion  Life Narrative
recommendations hardware and software  Lecture Inquiry (Interview)
to routine products and services  Demonstration  Standardized test
problems - Show mastery of  Role playing
knowledge and
understanding of the
process, normal
operating
parameters, and
product quality to
recognize non-
standard situations
and operational
processes
- Enterprise goals,
targets and
measures
OHS and
environmental
requirement
- Enterprise
information systems
and data collation
standards
problem-solving
techniques (e.g.,
simultaneous and
of information)
4. Enhance 4.1 Set personal and  Define and set  Discussion  Demonstration or 1 Hour
Self- career goals personal goals and  Making of simulation with
Management career goals personal and oral questioning
Skills  Describe the SMART career goals by  Case problems
Model for goal setting students involving
 Create personal and  Brainstorming workplace
career goals using diversity issues
SMART Model for goal
setting
 Explain and apply the
principles of goal
setting according to
Locke &
Latham
4.2 Recognize  Identify common  Discussion  Demonstration or 1 Hour
emotions positive and negative  Interactive simulation with
emotions manifested in Lecture oral questioning
the workplace  Brainstorming  Case problems
 Distinguish professional involving
and non-professional workplace
behaviors in the diversity issues
workplace
 Recognize triggers and
implications of positive
and negative emotions
in the workplace
 Respond with
appropriate emotions
and identify possible
consequences of
inappropriate emotional
responses in a social
and work-related
context
4.3 Describe oneself Review Kolb’s Theory of  Discussion  Demonstration 1 Hour
as a learner Learning Styles  Interactive or simulation
Describe VAK Learning Lecture with oral
Style Model (Visual,  questioning
Auditory, Kinesthetic) Brainstormin  Case problems
Cite learning strategies g involving
appropriate to specific  Simulation workplace
tasks and describe work diversity issues
practices that assist
learning
Identify factors and
strategies that assist
learning
Apply learning styles to
positively influence
school/work performance
Use appropriate learning
strategies to improve study
habits and learning
5. Support 5.1 Identify the need  Show mastery of the  Interactive  Psychological 1 Hour
Innovation for innovation in clear-cut definition Lecture and behavioral
one’s area of of innovation and its  Appreciative Interviews
work characteristics Inquiry  Performance
 Identify the need for  Demonstration Evaluation
innovation in one’s  Group work  Life Narrative
work area Inquiry
 Identify work procedures  Review of
needing change portfolios of
 Contribute to evidence and
brainstorming sessions third-party
with co-workers on workplace
identifying tasks needing reports of on-the-
change job performance.
 Standardized
assessment of
character
strengths and
virtues applied
5.2 Recognize  Identify resources needed  Interactive  Psychological 1 Hour
innovative and for change and potential Lecture and behavioral
creative ideas obstacles as well  Appreciative Interviews
 Show positive attitudes Inquiry  Performance
and behaviors in  Demonstration Evaluation
accepting and in  Group work  Life Narrative
needing change in one’s Inquiry
work area  Review of
 Delineate differences portfolios of
between creativity evidence and
and innovation third-party
workplace
reports of on-the-
job performance.
 Standardized
assessment of
character
strengths and
virtues applied
5.3 Support  Identify different roles of  Interactive  Psychological 1 Hour
individuals’ access employees/workers in the Lecture and behavioral
to flexible and improvement of practices  Appreciative Interviews
innovative ways of in the organization Inquiry  Performance
working  Identify practices for  Demonstration Evaluation
flexible and  Group work  Life Narrative
innovative ways of Inquiry
working  Review of
 Share information portfolios of
with co-workers evidence and
 Detect potential problems third-party
in implementing flexible workplace
ways of working reports of on-the-
job performance.
 Standardized
assessment of
character
strengths and
virtues applied
 Review of
portfolios of
evidence and
third-party
workplace
reports of on-the-
job performance.
 Standardized
assessment of
character
strengths and
virtues applied
6. Access and 6.1 Identify and  Lecture and discussion  Lecture  Oral evaluation 3 Hours
maintain gather needed on:  Demonstration  Written Test
information information - Policies, procedures  Practical  Observation
and guidelines relating exercises
to information
handling in the public
and private sector,
including
confidentiality,
privacy, security,
freedom of information
- Data collection and
management
procedures
- Public/private sector
standards
 Identify sources to
produce required
information
 Perform exercises on
information gathering
6.2 Search for  Lecture and discussion  Group  Oral evaluation 2 Hours
information on the on: discussion  Written Test
internet or an - Techniques in finding  Lecture  Observation
intranet useful information  Demonstration  Presentation
- Search engines for  Practical
information exercises
 Find and select
appropriate information
 Perform information
searching on the
internet using different
search
engines
6.3 Examine  Lecture and discussion  Group  Oral evaluation 2 Hours
information on: discussion  Written Test
- Data evaluation  Lecture  Observation
procedures  Demonstration  Presentation
- Cultural aspects of  Practical
information and exercises
meaning
- Sources of public
sector work-related
information
 Evaluation of searched
information
6.4 Secure  Lecture and discussion  Group  Oral evaluation 3 Hours
- Basic file-handling  Lecture  Observation
techniques  Demonstration  Presentation
- Techniques in  Role Play
handling,  Practical
organizing and exercises
saving files
- Electronic and manual
filing systems
 Performance of basic file-
handling techniques
 Application of electronic
and manual filing
systems
6.5 Manage  Lecture and discussion  Group  Oral evaluation 2 Hours
- Organizational  Lecture  Observation
information handling  Demonstration  Presentation
and storage  Practical
procedures exercises
- Databases and
data storage
systems
 Managing databases and
data storage systems
7. Follow 7.1 Identify relevant  Discussion of Risks and  Lecture  Written Exam 2 Hours
Occupational occupational Hazards  Group  Demonstration
Safety And safety and health  Risk and Hazard Discussion  Observation
Health policies and Identification  Interviews /
Policies And procedures Questioning
Procedures
7.2 Perform relevant  Demonstration of proper  Lecture  Written Exam 2 Hours
occupational use of Personal  Group  Demonstration
safety and health Protective Equipment Discussion  Observation
procedures and Materials Handling  Interviews /
 Practice Emergency Questioning
Plan
7.3 Comply with  Discussion on Personal  Lecture  Written Exam 4 Hours
relevant Hygiene and Preventive  Group  Demonstration
occupational Control Measures Discussion  Observation
safety and health  Practice 5S and waste  Interviews /
policies and segregation Questioning
standards
8. Apply 8.1 Identify  Discussions in  Lecture  Written Exam 1 Hour
Environment environmental - Reduction in greenhouse  Group  Demonstration
al Work work hazards gas emissions, Discussion  Observation
Standards - Increase the share of  Interviews /
renewables of gross final  Questioning
energy consumption,
- Long-term reduction
of energy
consumption
- Release of materials
into the environment
should, in the long run,
not exceed the
adaptability of the eco-
system,
- Dangers and
unjustifiable risks to
human health
- Energy and natural
resource consumption
and the provision of
transport services
8.2 Follow  Discussions Protection  Lecture  Written Exam 1 Hour
environmental against  Group  Demonstration
work procedures - Human Dangers Discussion  Observation
- Overconsumption  Demonstration  Interviews /
of Resources Questioning
- Destruction
of
Ecosystems
- Habitat Destructions
- Extinction of Wildlife
- Pollutions
- Water Degradation
8.3 Comply with  Discussions  Lecture  Written Exam 1 Hour
environmental Environmental  Group  Demonstration
work Regulations and its Discussion  Observation
requirements requirements relevant to  Demonstration  Interviews /
the industry and work Questioning
activities
 Demonstration and
Practice Environmental
Compliance
9 Adopt 9.3 Determine  Discussion on  Lecture  Written Test 2 Hours
Entrepreneurial entrepreneurial Entrepreneurial Mindset discussion  Role play
Mindset in the mindset  Games to develop  Games
Workplace entrepreneurial mind set
9.4 Identify  Case study- quality  Case study  Written Test 1 Hour
entrepreneurial assurance practices  Lecture  Case Study
practices  Discussion on cost discussion
effective measures
 Discussion on
Workplace quality Policy
BASIC COMPETENCIES – NATIONAL CERTIFICATE NC II
(37 HOURS)

1. Participate in 1.1. Obtain and  Describe Organizational policies  Group discussion  Oral evaluation 2 Hours
workplace convey  Read:  Lecture  Written
communication workplace o Effective communication  Demonstration examination
information o Written communication  Observation
o Communication procedures and
systems
 Identify:
o Different modes of communication
o Medium of communication
o Flow of communication
o Available technology relevant to the
enterprise and the individual’s
work responsibilities
 Prepare different Types of question
 Gather different sources of information
 Apply storage system in establishing
workplace information
 Demonstrate Telephone courtesy
1.2. Perform duties  Read:  Group discussion  Oral evaluation 2 Hours
following o Written notices and instructions  Lecture  Written
workplace o Workplace interactions and  Demonstration examination
instructions procedures  Observation
 Read instructions on work related
forms/documents
 Perform workplace duties scenario
following workplace instructions
1.3. Complete  Describe Communication procedures  Group discussion  Oral evaluation 2 Hours
relevant work and systems  Lecture  Written
related  Read:  Demonstration examination
documents o Meeting protocols  Role play  Observation
o Nature of workplace meetings
o Workplace interactions
o Barriers of communication
 Read instructions on work related
forms/documents
 Practice:
o Estimate, calculate and record
routine workplace measures
o Basic mathematical processes of
addition, subtraction, division and
multiplication
 Demonstrate office activities in:
o workplace meetings and
discussions scenario
 Perform workplace duties scenario
following simple written notices
 Follow simple spoken language
 Identify the different Non-verbal
communication
 Demonstrate ability to relate to
people of social range in the
workplace
 Gather and provide information in
response to workplace requirements
 Complete work related documents
2. Work in a team 2.1 Describe team  Discussion on team roles and scope  Lecture/  Role Play 1 Hour
environment role and scope  Participate in the discussion: Discussion  Case Study
o Definition of Team  Group Work  Written Test
o Difference between team and group  Individual Work
o Objectives and goals of team  Role Play
 Locate needed information from the
different sources of information
2.2 Identify one’s  Role play :  Role Play  Role Play 1 Hour
role and o individual role and responsibility  Lecture/  Written Test
responsibility  Role Play Discussion
within team o Understanding Individual
differences
 Discussion on gender sensitivity
2.3 Work as a team  Participate in group planning activities  Group work  Role Play 1 Hour
member  Role play : Communication protocols  Role Play  Written Test
 Participate in the discussion of  Lecture/
standard work procedures and Discussion
practices
3. Solve/address 3.1 Identify routine  Review of the current industry  Group discussion  Case 1 Hour
routine problems hardware and software products  Lecture Formulation
problems and services  Demonstration  Life Narrative
 Identify correctly the industry  Role playing Inquiry
maintenance, service and helpdesk (Interview)
practices, processes and procedures  Standardized
 Make use of the industry test
standard diagnostic tools
 Share best practices in determining
basic malfunctions and resolutions to
general problems in the workplace
 Analyze routine/procedural problems
3.2 Look for solutions  Review of the current industry  Group discussion  Case 1 Hour
to routine hardware and software products  Lecture Formulation
problems and services  Demonstration  Life Narrative
 Identify correctly the industry  Role playing Inquiry
maintenance, service and helpdesk (Interview)
practices, processes and procedures  Standardized
 Make use of the industry standard test
diagnostic tools
 Share best practices in determining
basic malfunctions and resolutions to
general problems in the workplace
 Formulate possible solutions to
problems and document procedures for
reporting
3.3 Recommend  Discuss standard operating procedures  Group discussion  Case 1 Hour
solutions to and documentation processes  Lecture Formulation
problems  Demonstration  Life Narrative
 Role playing Inquiry
(Interview)
 Standardized
test
4. Develop Career 4.1 Manage one’s  Demonstrate self-management  Discussion  Demonstration 1 Hour
and Life emotion strategies that assist in regulating  Interactive or simulation
Decisions behavior and achieving personal and Lecture with oral
learning goals  Brainstorming questioning
 Explain enablers and barriers in  Demonstration  Case problems
achieving personal and career goals  Role-playing involving
 Identify techniques in handling workplace
negative emotions and unpleasant diversity issues
situation in the workplace such as
frustration, anger, worry, anxiety, etc.
 Manage properly one’s emotions and
recognize situations that cannot be
changed and accept them and
remain professional
 Recall instances that demonstrate self-
discipline, working independently and
showing initiative to achieve personal
and career goals
 Share experiences that show
confidence, and resilience in the face of
setbacks and frustrations and other
negative emotions and unpleasant
situations in the workplace
4.2 Develop  Enumerate strategies to improve one’s  Small Group  Demonstration 1 Hour
reflective attitude in the workplace Discussion or simulation
practice  Explain Gibbs’ Reflective Cycle/Model  Interactive with oral
(Description, Feelings, Evaluation, Lecture questioning
Analysis, Conclusion, and Action plan)  Brainstorming  Case problems
 Use basic SWOT analysis as self-  Demonstration involving
assessment strategy  5 Role-playing workplace
 Develop reflective practice through diversity issues
realization of limitations, likes/ dislikes;
through showing of self-confidence
 Demonstrate self-acceptance and
being able to accept challenges
4.3 Boost self-  Describe the components of self-  Small Group  Demonstration 1 Hour
confidence and regulation based on Self-Regulation Discussion or simulation
develop self- Theory (SRT)  Interactive with oral
regulation  Explain personality development Lecture questioning
concepts  Brainstorming  Case problems
 Cite self-help concepts (e. g., 7 Habits  Demonstration involving
by Stephen Covey, transactional  Role-playing workplace
analysis, psycho-spiritual concepts) diversity issues
 Perform effective communication skills
– reading, writing, conversing skills
 Show affective skills – flexibility,
adaptability, etc.
 Determine strengths and weaknesses
5. Contribute to 5.1 Identify  Identify different roles of individuals in  Interactive  Psychological 1 Hour
workplace opportunities to contributing to doing things better in Lecture and
innovation do things better the workplace  Appreciative behavioral
 Appreciate positive impacts and Inquiry Interviews
challenges in innovation  Demonstration  Performance
 Show mastery of the different types  Group work Evaluation
of changes and levels of participation  Life Narrative
in the workplace Inquiry
 Discuss 7 habits of highly effective  Review of
portfolios of
people evidence and
third-party
workplace
reports of on-
the-job
performance.
 Standardized
assessment of
character
strengths and
virtues applied
5.2 Discuss and  Identify different roles of individuals in  Interactive  Psychological 1 Hour
develop ideas contributing to doing things better in Lecture and
with others the workplace  Appreciative behavioral
 Discuss 7 habits of highly  Review of
effective people portfolios of
 Communicate ideas through small evidence and
group discussions and meetings third-party
workplace
reports of on-
the-job
performance.
 Standardized
assessment of
character
strengths and
virtues applied
5.3 Integrate ideas  Identify different roles of individuals in  Interactive  Psychological 1 Hour
for change in the contributing to doing things better in the Lecture and
workplace workplace  Appreciative behavioral
 Discuss 7 habits of highly  Review of
effective people portfolios of
 Communicate ideas through small evidence and
group discussions and meetings third-party
 Demonstrate basic skills in data workplace
analysis reports of on-
the-job
performance.
 Standardized
assessment of
character
strengths and
virtues applied
6. Present 6.1 Gather data/  Lecture and discussion on:  Group discussion  Oral evaluation 2 Hours
relevant information - Organisational protocols  Lecture  Written Test
information - Confidentiality and accuracy  Demonstration  Observation
- Business mathematics and  Role Play  Presentation
statistics
- Legislation, policy and procedures
relating to the conduct of
evaluations
 Reviewing data/ information
6.2 Assess  Lecture and discussion on:  Group discussion  Oral evaluation 3 Hours
gathered data/ - Data analysis techniques/  Lecture  Written Test
information procedures  Demonstration  Observation
- Organisational values, ethics and  Role Play  Presentation
codes of conduct  Practical
- Trends and anomalies exercises
 Computing business mathematics and
statistics
 Application of data analysis techniques
6.3 Record and  Lecture and discussion on:  Group discussion  Oral evaluation 3 Hours
present - Reporting requirements to a range  Lecture  Written Test
information of audiences  Demonstration  Observation
- Recommendations for possible  Role Play  Presentation
improvements  Practical
 Analysis and comparison of interim and exercises
final reports’ outcomes
 Reporting of data findings
7. Practice 7.1 Identify OSH  Discussion regarding:  Lecture  Written Exam 1 Hour
Occupational compliance - Hierarchy of Controls  Group  Demonstratio
Safety and requirements - Hazard Prevention and Controls Discussion n
Health Policies - Work Standards and Procedures  Observation
And Procedures - Personal Protective Equipment  Interviews /
Questioning
7.2 Prepare OSH  Identification of required safety  Lecture  Written Exam 1 Hour
requirements for materials, tools and equipment  Group Discussion  Demonstration
compliance  Handling of safety control resources  Observation
 Interviews /
 Questioning
7.3 Perform tasks  Discussion of General OSH Standards  Lecture  Written Exam 2 Hours
in accordance and Principles  Group Discussion  Demonstration
with relevant  Performing industry related work   Observation
OSH policies activities in accordance with OSH  Interviews /
and procedures Standards  Questioning
8. Exercise 8.1 Identify the - Discussion on the process how  Lecture  Written Exam 1 Hour
Efficient and efficiency and Environmental Policies coherence is  Group Discussion  Demonstration
Effective effectiveness of achieved  Simulation  Observation
Sustainable resource  Discussion on Necessary Skills in  Demonstration  Interviews /
Practices in the utilization response to changing environmental  Questioning
Workplace policies needs
- Waste Skills
- Energy Skills
- Water Skills
- Building Skills
- Transport Skills
- Material Skills
8.2 Determine  Discussion of Environmental Protection  Lecture  Written Exam 1 Hour
causes of and Resource Efficiency Targets  Group Discussion  Demonstration
inefficiency  Analysis on the Relevant Work  Demonstration  Observation
and/or Procedure  Interviews /
ineffectiveness  Questioning
of
resource
utilization
8.3 Convey inefficient  Identification of (re)training needs and  Lecture  Written Exam 1 Hour
and ineffective usage of environment friendly methods  Group Discussion  Demonstration
environmental and technologies  Role Play  Observation
practices  Identification of environmental  Demonstration  Interviews /
corrective actions  Questioning
 Practicing Environment Awareness
9. Practice 9.1 Apply  Case studies on Best entrepreneurial  Case Study  Case Study 1 Hour
Entrepreneurial entrepreneurial practices  Lecture/  Written Test
Skills in the workplace best  Discussion on Quality procedures and Discussion  Interview
Workplace practices practices
 Case studies on Cost consciousness in
resource utilization
9.2 Communicate  Discussion on communicating  Lecture/  Written Test 1 Hour
entrepreneurial entrepreneurial workplace best Discussion  Interview
workplace best practices
practices
9.3 Implement cost-  Case studies on Preservation,  Case Study  Case Study 2 Hours
effective optimization and judicious use  Lecture/  Written Test
operations of workplace resources Discussion  Interview
BASIC COMPETENCIES – NATIONAL CERTIFICATE NC III
(40 HOURS)
1. Lead workplace 1.1 Communicate  Read  Lecture  Written Test 2 Hours
communication information o Effective verbal  Demonstration  Observation
about communication methods  Practical
workplace o Sources of information exercises
processes  Practice organizing information  Role Play
 Identify organization requirements
for written and electronic
communication methods
 Follow organization requirements
for the use of written and
electronic communication methods
 Perform exercises on
understanding and
conveying intended meaning
scenario
1.2 Lead  Describe:  Group  Oral evaluation 2 Hours
workplace o Organizational policy on discussion  Written Test
discussions production, quality and safety  Lecture  Observation
o Goals/ objectives and action  Demonstration
plan setting
 Read
o Effective verbal
communication methods
 Prepare/set action plans based on
organizational goals and
objectives
1.3 Identify and  Describe:  Group  Oral evaluation 2 Hours
communicate o Organizational policy in discussion  Written Test
issues arising dealing with issues and  Lecture
problems
in the  Read
workplace  Effective verbal communication
methods
2. Lead small 2.1 Provide  Discussion of Company policies  Group work  Role Play 1 Hour
teams team and procedures  Role Play  Written Test
leadership  Read web pages on situational  Lecture/
leadership Discussion
 Role play on situational leadership  Individual Work
2.2 Assign  Read web pages on performance  Individual Work

responsibilities management  Case Study
 Role Play
 Case study on allocating roles
 Written Test 1 Hour
and responsibilities based on
competencies of current staff
2.3 Set  Role play to communicate  Lecture/

performance performance expectations with Discussion  Role Play
expectations staff  Role Play  Written Test 1 Hour
for team  Discussion on performance issues
members
2.4 Supervise  Discussion on performance  Lecture/
team monitoring Discussion
performance  Role play on providing feedback on  Role Play
performance  Case Study  Role Play
 Role play on performance coaching  Written Test 1 Hour
 Discussion on keeping the team
informed of team performance
 Case study on Team performance
monitoring and feedback
3. Apply critical 3.1 Examine  Show thorough knowledge and  Group discussion  Case 1 Hour
thinking and specific understanding of the process,  Lecture Formulation
problem- workplace normal operating parameters,  Demonstration  Life Narrative
solving strategies and product quality to recognize  Role playing Inquiry
techniques in non- standard situations (Interview)
the workplace  Show mastery of the current  Standardized
industry hardware and test
software products and services
 Discuss process of identification
of fundamental causes of specific
workplace challenges
 Show mastery of knowledge and
understanding of the process,
normal operating parameters,
and product quality to recognize
non- standard situations
- Relevant equipment and
operational processes
- Enterprise goals, targets
and measures
- Enterprise quality OHS and
environmental requirement
- Enterprise information systems
and data collation
- Industry codes and standards
3.2 Analyze the  Show thorough knowledge and  Group discussion  Case 1 Hour
causes of understanding of the process,  Lecture Formulation
specific normal operating parameters,  Demonstration  Life Narrative
workplace and product quality to recognize  Role playing Inquiry
challenges non- standard situations (Interview)
 Show mastery of the current  Standardized
- Enterprise goals, targets
and measures
and data collation
 Identify extent and causes of
specific challenges in the workplace
 Use of range of analytical problem-
solving techniques
 Formulate clear-cut findings on the
nature of each identified
3.3 Formulate  Show thorough knowledge and  Group discussion  Case
resolutions to understanding of the process,  Lecture Formulation
specific normal operating parameters,  Demonstration  Life Narrative
workplace and product quality to recognize  Role playing Inquiry 1 Hour
challenges non- standard situations (Interview)
 Show mastery of the current  Standardized
- Enterprise goals, targets and
measures
and data collation
 Identify extent and causes of
specific challenges in the workplace
 Use of range of analytical problem-
solving techniques
 Formulate clear-cut findings on the
nature of each identified
 Discus strategies on devising,
communicating, implementing and
evaluating strategies and
techniques in addressing specific
3.4 Implement  Identify extent and causes of  Group discussion  Case 1 Hour
action specific challenges in the workplace  Lecture Formulation
plans and  Use of range of analytical problem-  Demonstration  Life Narrative
communicate solving techniques  Role playing Inquiry
results  Formulate clear-cut findings on the (Interview)
nature of each identified  Standardized test
 Discus strategies on devising,
communicating, implementing and
evaluating strategies and
techniques in addressing specific
4. Work in a 4.1 Develop an  Show understanding of cultural  Small Group  Demonstration or 1 Hour
diverse individual’s diversity in the workplace Discussion simulation with
environment cultural  Recognize norms of behavior for  Interactive oral questioning
awareness interacting and dialogue with Lecture  Group
and sensitivity specific groups (e. g., Muslims and  Brainstorming discussions and
other non-Christians, non-Catholics,  Demonstration interactive
tribes/ethnic groups, foreigners)  Role-playing activities
 Demonstrate different methods  Case studies/
of verbal and non-verbal problems
communication in a multicultural involving
setting workplace
 Apply cross-cultural communication diversity issues
skills (i.e. different business  Written
customs, beliefs, communication examination
strategies)  Role Playing
 Show affective skills – establishing
rapport and empathy,
understanding, etc.
 Demonstrate openness and
flexibility in communication
 Recognize diverse groups in the
workplace and community as
defined by divergent culture,
religion, traditions and practices
4.2 Work  Explain the value of diversity in  Small Group  Demonstration or 1 Hour
effectively in the economy and society in terms Discussion simulation with
an of Workforce development  Interactive oral questioning
environment  Discuss the importance of Lecture  Group
that inclusiveness in a diverse  Brainstorming discussions and
acknowledge environment  Demonstration interactive
s and values  Discuss the importance of shared  Role-playing activities
cultural vision and understanding of and  Case studies/
diversity commitment to team, departmental, problems
and organizational goals and involving
objectives workplace
 Identify and exhibit strategies for diversity issues
customer service excellence  Written
 Demonstrate cross-cultural examination
communication skills and  Role Playing
active listening
 Recognize diverse groups in the
workplace and community as
defined by divergent culture,
religion, traditions and practices
 Demonstrate collaboration skills
4.3 Identify  Explain the value, and leverage  Small Group  Demonstration 1 Hour
common of cultural diversity Discussion or simulation
issues in a  Discuss the inclusivity and conflict  Interactive with oral
multicultural resolution Lecture questioning
and diverse  Describe the workplace harassment  Brainstorming  Group
environment  Explain the change management  Demonstration discussions and
and cite ways to overcome  Role-playing interactive
resistance to change activities
 Case studies/
 Demonstrate advanced strategies problems
for customer service excellence involving
 Address diversity-related conflicts in workplace
the workplace diversity issues
 Eliminate discriminatory behavior  Written
towards customers and co-workers examination
 Utilize change management  Role Playing
policies in the workplace
5. Propose 5.1 Assess work  Show mastery of the following  Interactive  Psychological 1 Hour
methods of procedures, practical concepts (e.g., 7 habits of Lecture and
applying processes and highly effective people, character  Appreciative behavioral
learning and systems in strengths that foster learning and Inquiry Interviews
innovation in terms of innovation, five minds of the future,  Demonstration  Performance
the innovative adaptation concepts and  Group work Evaluation
organization practices transtheoretical model of behavior  Life Narrative
change) Inquiry
 Demonstrate collaboration and  Review of
networking skills portfolios of
 Show basic skills in research evidence and
 Generate practical insights on how third-party
to improve organizational workplace
procedures, processes and systems reports of on-the-
job performance.
 Standardized
assessment of
character
strengths and
virtues applied
5.2 Generate  Show mastery of the following  Interactive  Psychological 1 Hour
practical practical concepts (e.g., 7 habits of Lecture and
action plans highly effective people, character  Appreciative behavioral
for improving strengths that foster learning and Inquiry Interviews
work innovation, five minds of the future,  Demonstration  Performance
procedures, adaptation concepts and  Group work Evaluation
processes transtheoretical model of behavior  Life Narrative
change) Inquiry
 Demonstrate collaboration and  Review of
networking skills portfolios of
 Show basic skills in research evidence and
 Generate practical insights on how third-party
to improve organizational workplace
procedures, processes and systems reports of on-the-
 Set up action plans on how to job performance.
apply innovative procedures in the  Standardized
organization assessment of
 Set up action plans on how to character
apply innovative procedures in the strengths and
organization virtues applied
 Generate practical insights on how
to improve organizational
procedures, processes and systems
5.3 Evaluate the  Show mastery of the following  Interactive  Psychological 1 Hour
effectiveness practical concepts (e.g., 7 habits of Lecture and
of the highly effective people, character  Appreciative behavioral
proposed strengths that foster learning and Inquiry Interviews
action plans innovation, five minds of the future,  Demonstration  Performance
adaptation concepts and  Group work Evaluation
 Life Narrative
transtheoretical model of behavior Inquiry
change)  Review of
 Demonstrate collaboration and portfolios of
networking skills evidence and
 Show basic skills in research third-party
 Generate practical insights on workplace
continuous improvement reports of on-the-
job performance.
 Standardized
assessment of
character
strengths and
virtues applied
6. Use 6.1 Use technical  Lecture and discussion on:  Lecture  Oral evaluation 4 Hours
information information - Application in collating  Group Discussion  Written Test
systematically information  Hands on  Observation
- Procedures for inputting,  Demonstration  Presentation
maintaining and archiving
information
- Guidance to people who need to
find and use information
 Organizing information into a
suitable form for reference and use
 Classify stored information for
identification and retrieval
 Operate the technical information
system by using agreed procedures
6.2 Apply  Lecture and discussion on:  Lecture  Oral evaluation 2 Hours
information - Attributes and limitations  Group Discussion  Written Test
technology of available software tool  Self-paced  Observation
(IT) - Procedures and work instructions handout/ module  Presentation
for the use of IT  Hands on
- Operational requirements for IT  Demonstration
systems
- Sources and flow paths of data
- Security systems and measures
that can be used
- Methods of entering
and processing
information
 Use procedures and work
instructions for the use of IT
 Extract data and format reports
 Use WWW applications
6.3 Edit, format  Lecture and discussion on:  Lecture  Oral evaluation 2 Hours
and check - Basic file-handling techniques  Group  Written Test
information - Techniques in checking Discussion  Observation
documents  Self-paced  Presentation
- Techniques in editing and handout/ module
formatting  Hands on
- Proof reading techniques  Demonstration
 Use different techniques in
checking documents
 Edit and format information
applying different techniques
 Proof read information
applying different techniques
7. Evaluate 7.1 Interpret  Discuss the OSH standards,  Lecture  Written Exam 1.5 Hours
Occupational Occupational principles and legislations  Group  Demonstration
Safety And Safety and  Identify OSH work practices issues Discussion  Observation
Health Work Health  Discuss standard safety  Interviews /
Practices practices requirements Questioning
7.2 Set OSH work  Discussion in actions plans that are  Lecture  Written Exam 1 Hour
targets necessary in achieving the OSH  Group Discussion  Demonstration
target  Observation
 Interviews /
Questioning
7.3 Evaluate  Practice evaluating safety data  Lecture  Written Exam 1.5 Hours
effectiveness (Historical or Simulated)  Group Discussion  Demonstration
of  Observation
Occupational  Interviews /
Safety and Questioning
Health work
instructions
8. Evaluate 8.1 Interpret  Discussion Environmental Issues  Lecture  Written Exam
Environmental environmental regarding  Group Discussion  Demonstration
Work practices, - Water Quality  Demonstration  Observation
Practices policies and - National and Local Government  Interviews /
procedures Issues Questioning
- Safety 1 Hour
- Endangered Species
- Noise
- Air Quality
- Historic
- Waste
- Cultural
 Updating of existing occupation
practices
8.2 Establish  Discussion on  Lecture  Written Exam

targets to - lower production costs and  Group Discussion  Demonstration
evaluate energy consumption  Demonstration  Observation
environmental - Environmentally Sound  Interviews /
practices Processes Questioning 1 Hour
- Resource Efficient
- Recycling and Waste
Management
 Simple case study regarding
energy efficiency
8.3 Evaluate  Identifying effective environmental  Lecture  Written Exam 1 Hour
effectiveness practices relevant to the  Group Discussion  Demonstration
of industry/occupation  Demonstration  Observation
environmental - Implementation of energy  Case Study  Interviews /
practices efficiency Questioning
 Third Party
Reports
9. Facilitate 9.1 Develop  Discussions on business models  Lecture/  Written Test 2 Hours
Entrepreneu and and strategies Discussion  Portfolio
rial Skills maintain  Discussion on Types and  Case Study  Work Related
For Micro- micro-small- categories of businesses and  Demonstration Project
Small- medium business internal control
Medium enterprise  Discussion on Relevant National
Enterprises (MSMEs) and local legislations affecting
(MSMEs) skills in the
organization
businesses
 Prepare promotional materials
 Practice basic bookkeeping
9.2 Establish  Role play on customer and  Role Play  Case problem 2 Hours
and maintain employee relations  Lecture  Written Test
client-  Discussion on Basic product Discussion
base/market promotion strategies  Case study
 Preparation of Basic Feasibility
study
 Case studies on Basic Business
ethics
 Prepare basic advertising
materials
9.3 Apply  Discussion on:  Role Play  Written Test 1 Hour
budgeting and - Basic cost-benefit analysis  Lecture  Case problem
financial - Basic financial management Discussion
management - Basic financial accounting  Group work
skills - Business internal controls
BASIC COMPETENCIES – NATIONAL CERTIFICATE NC IV
(47 Hours)

Competency Method Duration
1. Utilize 1.1 Meet common  Read  Lecture  Written 1 hour
specialized and specific  Communication process examination
communicatio communication  Dynamics of groups and different
n skills needs of clients styles of group leadership
and colleagues  Identify different approaches to
meet the needs of clients and
colleagues
1.2. Contribute to the  Apply communication skills to  Demonstration  Observation 1 hour
development of fulfill job roles as specified by the  Group  Oral evaluation
communication organization discussion
strategies  Apply communication techniques
in communicating with clients and
colleagues
 Active listening
 Feedback
 Interpretation
 Role boundaries setting
 Negotiation
 Establishing empathy
 Describe strategies for internal
and external dissemination of
information
1.3. Deliver a  Enhance the presentation using  Demonstration  Observation 1 hour
technical appropriate media
presentation  Deliver a clear and sequential
presentation within given time
1.4 Represent the  Describe criteria for a good  Demonstration  Observation 1 hour
organization presentation
 Prepare presentation material for
internal or external forums to
promote the organization
1.5 Facilitate group  Gather relevant information  Demonstration  Observation 1 hour
discussion  Apply values in facilitating
differences in views
1.6 Conduct  Describe communication  Group discussion  Oral evaluation 1 hour
interview strategies employed in interview  Demonstration  Observation
situations
 Conduct interview
 Apply organizations procedure in
maintaining records of interviews
 Use questioning, listening and
nonverbal communication
techniques to client groups
2. Develop and 2.1 Foster individual  Discussion on Team Leadership  Observation  Observation 2 hours
lead teams growth and expectation from team leaders Lecture/  Role Play
 Case study on learning and Discussion  Case Study
development needs of team members  Case Study  Written Test
 Discussion on organizational  Role Play
requirements from team members  Role Play
 Role play on coaching and mentoring  Case Study
 Discussion on preparation of team  Written Test
members development plan
 Role Play on providing feedback on
performance
2.2 Foster individual  Discussion on learning and  Lecture/  Observation 2 hours
and team growth development program goal setting Discussion  Role Play
 Preparation of learning and  Case Study  Case Study
development program goals  Role Play  Written Test
 Discussion on learning
delivery methods
 Role play on the different learning
delivery methods
 Discussion on workplace learning
opportunities
 Role play on coaching and mentoring
2.3 Monitor and  Discussion on the different levels  Lecture/  Observation 2 hours
evaluate of learning evaluation Discussion  Role Play
workplace  Discussion on the different  Case Study  Case Study
learning methods used to evaluate Role Play  Written Test
learning
 Develop reporting system for
monitoring of performance
attributed to learning programs
 Gathering of information to
evaluate individual performance
attributed to learning programs
 Case study on modification of
learning plan based on
performance
2.4 Develop team  Discussion on team commitment  Lecture/  Observation 1 hour
commitment and and cooperation and its impact to Discussion  Role Play
cooperation attainment of goals  Case Study  Case Study
 Play games on team commitment  Role Play  Written Test
and cooperation
 Discussion on team dynamics
and its relation to team
performance
 Play games on team dynamics
and performance
 Development of career plans
2.5 Facilitate  Perform team building activities  Group Activity 1 hour
accomplishment towards improving communication  Case Study  Role Play
of team goals among team members, goal  Case Study
setting and improving performance  Observation
 Case studies involving collaborative
activities to improve attainment of
group goals
3. Perform 3.1 Evaluate  Examine current systems,  Group  Case 1 hour
higher-order effectiveness and standards, procedures and protocols discussion Formulation
thinking efficiency of the in the workplace  Lecture  Life Narrative
processes workplace  Discuss different methods of  Demonstration Inquiry
and apply systems, critical and appreciative inquiry and  Role playing (Interview)
techniques in processes and their relevance to different  Standardized
the workplace procedures situations test
 Form habit of asking questions and
taking responsibility for answers
 Appreciate importance of why
questions for individuals, businesses
and communities
 Use range of analytical techniques
 Examine different strategies and
techniques in communicating results,
applying critical thinking pathway,
assessing effectiveness and
efficiency of systems, processes and
procedures
3.2 Foster the habit  Discuss different methods of  Group  Case 1 hour
of critical inquiry critical and appreciative inquiry and discussion Formulation
and curiosity in their relevance to different  Lecture  Life Narrative
the workplace situations  Demonstration Inquiry
 Form habit of asking questions  Role playing (Interview)
and taking responsibility for  Standardized
answers test
 Appreciate importance of why
questions for individuals, businesses
and communities
 Use range of analytical techniques,
growth mindset and positive
communication strategies
 Examine different strategies and
techniques in communicating results,
applying critical thinking pathway,
assessing effectiveness and
procedures
 Discuss insights on workplace
effectiveness and efficiency
3.3 Develop practical  Use range of analytical techniques,  Group  Case 2 hours
action plans for growth mindset and positive discussion Formulation
improving communication strategies in  Lecture  Life Narrative
workplace developing action plans for efficiency  Demonstration Inquiry
conditions and effectiveness  Role playing (Interview)
 Examine different strategies and  Standardized
techniques in communicating results, test
applying critical thinking pathway,  Project-based
assessing effectiveness and learning
procedures
 Discuss concepts creative
negotiation skills, change
management and improvement
strategies
4. Contribute to 4.1 Update self on  Explain the local, national and global  Interactive  Demonstration 1 hour
the practice of local, national and systems and structures Lecture or simulation
social justice global trends/  Discuss issues affecting interaction  Small Group with oral
in the issues in the and connectedness of Discussion questioning
workplace workplace communities at local, national and  Brainstorming  Group
global levels  Role-playing discussions
 Explain underlying assumptions and and interactive
power dynamics (politics, activities
understanding political system, social  Case studies/
structures, labor laws, labor relations, problems
human right) involving
 Monitor trends and issues relevant workplace
to human rights, gender equality, diversity issues
culture of peace, global citizenship,  Written
and cultural diversity using different examination
media platforms (Essay)
 Analyze trends and issues relevant to  Role Playing
human rights, gender equality,
culture of peace, global citizenship,
and cultural diversity
 Engage in discourse about the local,
national and global issues
4.2 Relate local and  Discuss the different levels of human  Interactive  Demonstration 1 hour
global trends to identity according to Amber Mayer Lecture or simulation
workplace context (2015)  Small Group with oral
 Explain different communities people Discussion questioning
belong to and how these are  Brainstorming  Group
connected  Role-playing discussions
 Recognize cultural differences and and interactive
respect for cultural diversity activities
 Recognize differences and  Case studies/
commonalities among people problems
 Demonstrate attitudes of empathy, involving
solidarity and respect for diversity workplace
 Connect local issues to global trends, diversity issues
and vice versa.  Written
examination
(Essay)
4.3 Engage and  Identify the actions that can be  Interactive  Demonstration 1 hour
take actions on taken individually and collectively Lecture or simulation
workplace issues  Describe ethically responsible  Small Group with oral
and concerns behaviour Discussion questioning
 Explain the importance and  Brainstorming  Group
benefits of civic engagement  Role-playing discussions
 Employ appropriate actions to and interactive
address workplace issues activities
involving national and global  Case studies/
trends problems
 Show concern and willingness to involving
take part in the development efforts workplace
to discuss workplace issues and diversity issues
concerns  Written
 Apply the attitude of “thinking examination
globally and acting locally” in the (Essay)
workplace  Role Playing
5. Manage 5.1 Review and  Show mastery of basic management  Interactive  Psychological 1 hour
innovative analyze existing concepts according to Gallup, nine Lecture and behavioral
work workplace dimensions of innovative practices  Appreciative Interviews
instructions practices and climate; and different types of Inquiry  Performance
innovation  Demonstration Evaluation
 Contextualize innovation to different  Group work  Life Narrative
variables in the organization Inquiry
 Review current organizational  Review of
practices where innovation is portfolios of
contextualized evidence and
third-party
workplace
reports of on-
the-job
performance.
 Standardized
assessment of
character
strengths and
virtues applied
5.2 Examine  Show mastery of the determinants  Interactive  Psychological 1 hour
opportunities for of innovative behaviors and Lecture and behavioral
continuous principles of innovation  Appreciative Interviews
improvement and  Review current organizational Inquiry  Performance
innovation of practices where innovation is  Demonstration Evaluation
practices in the contextualized  Group work  Life Narrative
workplace  Evaluate innovative practices in the Inquiry
organization  Review of
 Assess innovative behaviors for portfolios of
promoting innovation and learning in evidence and
the workplace third-party
workplace
reports of on-
the-job
performance.
 Standardized
assessment of
character
strengths and
virtues applied
5.3 Implement  Show mastery of the determinants of  Interactive  Psychological 1 hour
innovative ways innovative behaviors, principles of Lecture and behavioral
in the conduct of innovation; and dimensions of  Appreciative Interviews
usual workplace innovation climate and strategies Inquiry  Performance
practices and techniques for implementing  Demonstration Evaluation
innovation in the workplace  Group work  Life Narrative
 Evaluate impact of Inquiry
innovative practices in the  Review of
organization portfolios of
 Demonstrate skills in evidence and
managing changes in the third-party
workplace workplace
reports of on-
the-job
performance.
 Standardized
assessment of
character
strengths and
virtues applied
6. Manage and 6.1 Review  Lecture and discussion on:  Lecture  Oral evaluation 2 Hours
evaluate information needs - Kinds of information  Group Discussion  Written Test
usage of and sources - Information evaluation issues  Hands on  Observation
information - Information storage requirements  Demonstration  Presentation
and methods  Practical
 Analysing record information exercises
 Identification of information sources
6.2 Collect and  Lecture and discussion on:  Lecture  Oral evaluation 2 Hours
analyze - Information collection and  Group Discussion  Written Test
information collation  Hands on  Observation
- Relevant trends and  Demonstration  Presentation
developments  Practical
 Collection of information exercises
 Analyzation of information
6.3 Use management  Lecture and discussion on:  Lecture  Oral evaluation 2 Hours
information - Management  Group Discussion  Written Test
systems information systems  Hands on  Observation
- Available technology in  Demonstration  Presentation
information management  Practical
- Advance strategies for customer exercises
service excellence
 Use of available technology
in information management
6.4 Report and  Lecture and discussion on:  Lecture  Oral evaluation 2 Hours
disseminate - Reporting procedures of the  Group Discussion  Written Test
analyzed organisation  Hands on  Observation
information - Analysis and display techniques  Demonstration  Presentation
 Using management information  Practical exercises
systems to store and retrieve data
7. Lead in 7.1 Assess  Case Study in evaluating current  Lecture  Written Exam 2 hours
improvement Occupational OSH programs effectiveness  Group  Demonstration
of Safety and Health  Practice auditing the workplace Discussion  Observation
Occupational (OSH) practices  Case Study  Interviews /
Safety and and programs  Group Project Questioning
Health Portfolio
(OSH)
programs,
policies and
procedures
7.2 Recommend  Writing and Presenting Action Plans  Lecture  Written Exam 4 hours
OSH program to improve OSH compliance in the  Group  Demonstration
improvement workplace and/or increase Discussion  Observation
initiatives effectiveness of OSH Programs  Case Study  Interviews /
 Group Project Questioning
 Portfolio
7.3 Implement  Role play in increasing the OSH  Lecture  Written Exam 2 hours
recommended awareness  Group  Demonstration
improvements on  Measuring the impact of the new Discussion  Observation
Occupational OHS program or initiative  Case Study  Interviews
Safety and Health  Group Project / Questioning
(OSH) Programs, Portfolio
Procedures and
Policies
8. Lead 8.1 Assess  Discussion of Green structural  Lecture  Written Exam 1 hour
towards environmental change and retraining needs  Group Discussion  Demonstration
improvement work practices - What is green structural change  Demonstration  Observation
of and programs and where is it happening  Case Study  Interviews /
environment - Workforce restructuring and  Reporting Questioning
al work adjustment  Third Party
programs, - Employment effects of Reports
policies and Environment
procedures - Sectors most affected by
green restructuring
- Retraining and skills upgrading
- Effective and equitable
restructuring: Good practices and
programs by public and private
sector actors
 Perform Impact Assessment
 Discussions of Gender Implications
8.2 Recommend  Practicing Leadership skills: The  Lecture  Written Exam 1 hour
environmental biggest challenge in transition to a  Group Discussion  Demonstration
program low-carbon economy or environment  Demonstration  Observation
improvement friendly activities  Case Study  Interviews /
initiatives  Practicing Basic Business planning  Reporting Questioning
 Opportunities Management -  Third Party
Identification of low-carbon and Reports
Resource scarcity risks
 Perform Cost–benefit Analysis
8.3 Impment  Practicing Environmental Awareness  Lecture  Written Exam 1 hour
recommended Raising (Communication/  Group Discussion  Demonstration
improvements on Implementation campaigns)  Demonstration  Observation
environmental  Teaching and training personnel -  Case Study  Interviews /
programs, necessary skills and methods to  Reporting Questioning
policies and impart environmental knowledge, to  Third Party
procedures create awareness and to react Reports
flexibly to ever-changing labor
market needs.
9. Sustain 9.1 Enhance  Discussion on entrepreneurial skills  Lecture/  Written Report 2 hours
entrepreneur one’s business  Identifying market trends Discussion  Case problem
ial skills skills  Case studies on new technologies,  Case study
products and processes  Group work
 Practice gathering information on
new trends
9.2 Manage  Discussion on continuous  Lecture  Written Report 1 hour

entrepreneurial improvement discussion  Case problem
practices  Presentation of plans for continuous  Group work
improvement
 Evaluation of new products and
services
9.3 Expand markets  Prepare business plan and proposal  Lecture  Portfolio 1 hour
and clientele discussion
 Group work
BASIC COMPETENCIES – NATIONAL CERTIFICATE NC V /
DIPLOMA
(65 HOURS)
Assessment Nominal
Unit of Competency Learning Outcomes Learning Activities Methodologies
Methods Duration
1. Manage and 1.1 Develop/ implement  Lecture and class discussions  Lecturettes  Oral 2 Hours
sustain effective communication on cases/ experiences in their  Readings and questioning
communication strategies own workplaces case handouts  Written
strategies  Case exam
 Class discussions and discussions,  Case
presentations recommendati problems
ons and
presentations
1.2 Promote the use of  Lecture and class discussions  Lecture-  Oral 1 Hour
communication on actual cases of workplace discussions questioning
strategies communications strategies  Readings/vide  Written
o exam
presentations
 Case studies
1.3 Evaluate  Lecture  Lecture  Oral group 2 Hours
effectiveness of  Case studies and discussions  Readings and presentations
communication case studies  Written
strategies exam/report
Assessment Nominal
Methods Duration
2. Manage and 2.1 Delegate  Discussion on delegation  Lecture/  Role Play 2 Hours
sustain high responsibility and principles and procedure Discussion  Demonstration
performing teams authority to others  Discussion on organizational  Case Study  Written Test
structure and levels of  Case Study
authority
 Case studies on delegation
taking into consideration
organizational levels of
authority
 Discussion on organizational
protocols
 Discussion on cultural diversity
in the workplace
2.2 Set targets for  Practice in identifying current  Individual Work  Role Play 1 Hour
delegated work competencies of team members  Lecture/  Demonstration
 Practice in matching tasks that Discussion  Written Test
can be delegated to team  Case Study  Case Study
members based on current
competencies
 Discussion on setting
performance targets
for delegated tasks
 Discussion on setting
performance standards
for delegated tasks
Case studies on delegation of tasks
and its impact to group
performance
Assessment Nominal
Methods Duration
2.3 Mentor and coach  Discussion on systems and  Lecture/  Role Play 2 Hours
teams procedures to monitor Discussion  Demonstration
performance for delegated  Case Study  Written Test
tasks  Role Play  Case Study
 Role play on coaching and
mentoring
 Discussion on motivation and its
impact to group performance
 Case studies on methods to
motivate team members.
 Discussion on conflict resolution
strategies and techniques
 Role play on conflict resolution
 Discussion on equity and
diversity principles
 Discussion on role of
management to motivate
personnel for improvement of
group performance
Assessment Nominal
Methods Duration
3. Evaluate higher 3.1 Develop  Develop mastery of competitive  Group  Case 2 Hours
order thinking skills framework for systems, practices and discussion Formulation
and adjust problem continuous principles; six sigma concepts,  Lecture  Life
solving techniques improvement cross functional problem  Demonstration Narrative
solving, research and other  Role playing Inquiry
problem- solving strategies and (Interview)
techniques  Standardized
 Show competence in applying test
organizational system concepts,  Project-
theories and practices based
 Examine different methods of learning
assessing and measuring
effectiveness and efficiency
of systems, processes and
procedures in the workplace
 Analyze different strategies for
communicating issues and
challenges in the workplace and
plans for continuous
improvement as well
 Conduct skills in research and
evaluation
Assessment Nominal
Methods Duration
3.2 Apply developed  Develop mastery of competitive  Group  Case 2 Hour
framework for systems, practices and principles; discussion Formulation
continuous six sigma concepts, cross functional  Lecture  Life
improvement problem solving, research and  Demonstration Narrative
other problem-solving strategies  Role playing Inquiry
and techniques (Interview)
 Show competence in applying  Standardize
organizational system d test
concepts, theories and  Project-
practices based
effectiveness and efficiency of
systems, processes and procedures
in the workplace
plans for continuous improvement
as well
evaluation
Assessment Nominal
Methods Duration
3.3 Evaluate the  Develop mastery of competitive  Group  Case 2
effectiveness and systems, practices and principles; discussion Formulation Hours
efficiency of six sigma concepts, cross functional  Lecture  Life
continuous problem solving, research and  Demonstration Narrative
improvement other problem-solving strategies  Role playing Inquiry
framework and techniques (Interview)
 Show competence in applying  Standardize
organizational system d test
concepts, theories and  Project-
practices based
effectiveness and efficiency of
systems, processes and procedures
in the workplace
plans for continuous improvement
as well
evaluation
 Apply skills in agile thinking, sense
making and cognitive flexibility
Assessment Nominal
Methods Duration
4. Advocate strategic 4.1 Establish and  Explain government processes  Interactive  Interview or 1 Hour
thinking for global refine goals and (executive, legislative, judicial) Lecture written exam
citizenship directions for  Discuss relevant developments in  Small Group  Case
industry other industries Discussion problems
 Assess a range of alternatives  Brainstorming involving
rather than choosing the easiest  Role-playing strategic
option management
 Demonstrate achievement issues
of credibility for the vision  Third-party
and ownership report or
 Critically analyze information, feedback
summarizing and making sense from
of key issues. stakeholders
about
candidate’s
contributions
to strategic
dialog and
action
Assessment Nominal
Methods Duration
4.2 Develop practical  Explain government processes  Interactive  Interview or 1 Hour
strategies to (executive, legislative, judicial) Lecture written exam
achieve goals  Explain political context,  Small Group  Case
including parties, platforms and Discussion problems
processes  Brainstorming involving
 Discuss policy development and  Role-playing strategic
budget processes at national management
and local government level issues
 Distinguish alternatives rather  Third-party
than choosing the easiest option report or
 Critically analyze information, feedback
summarizing and making sense from
of key issues stakeholders
 Develop solutions and practical about
strategies which are 'outside the box' candidate’s
contributions
to strategic
dialog and
action
Assessment Nominal
Methods Duration
4.3 Influence  Explain relevant international treaties  Interactive  Interview or 1 Hour
stakeholders to and agreements, legislation and Lecture written exam
improve strategies regulations  Small Group  Case
in achieving goals  Evaluate the impact of change on Discussion problems
individuals, groups, organizations  Brainstorming involving
ad industry  Debates strategic
 Formulate strategies for consulting  Forums management
and gaining support for industry issues
positions.  Third-party
 Explain complex ideas to a range report or
of audiences feedback
 Negotiate for consensus or from
compromise. stakeholders
 Communicate industry visions about
and directions to stakeholders candidate’s
contributions
to strategic
dialog and
action
Assessment Nominal
Methods Duration
5. Incorporate 5.1 Lead teams to  Demonstrate competence in  Interactive  Psychologica 1 Hour
innovation into foster innovative analyzing different roles of Lecture l and
work procedures practices individuals in suggesting and making  Appreciative behavioral
improvements; positive impacts and Inquiry Interviews
challenges in innovation; team  Demonstration  Performance
development, strategies in fostering  Group work Evaluation
innovative practices; character  Life
strengths; five minds of the future; Narrative
adaptation concepts and Inquiry
transtheoretical model of behavior  Review of
change portfolios of
 Demonstrate skills in team dynamics, evidence
organizational assessment and and third-
innovative practices in the party
organization workplace
reports of
on-the-job
performance.
 Standardized
assessment
of character
strengths
and virtues
applied
5.2 Modify existing  Show mastery of concepts in  Interactive  Psychological  1
standards, assessing learning and evaluation in Lecture and Hour
procedures and the workplace; strategies and  Appreciative behavioral
processes in the techniques in implementing Inquiry Interviews
workplace to foster innovative practices in the  Demonstration  Performance
learning and workplace; change management  Group work Evaluation
innovation concepts (overview); strategies and  Life Narrative
techniques in negotiation and Inquiry
winning teams  Review of
 Examine the standards, procedures portfolios of
and practices that either encourage evidence and
or discourage learning and third-party
innovation in the organization workplace
reports of on-
the-job
performance.
 Standardized
assessment
of character
strengths and
virtues
applied
Assessment Nominal
Methods Duration
 Identify opportunities and
strengths of the organization in
assimilating and accommodating
learning and innovation practices
 Convince stakeholders for support
on the new practices in fostering
learning and innovation
 Implement changes in the
organization’s standards,
procedures and processes in
adopting strategies and techniques
of learning and innovation in the
workplace
 Facilitate change management and
organizational development
procedures to better prepare teams
for the assimilation and
accommodation of learning and
innovation practices
Assessment Nominal
Methods Duration
5.3 Establish a  Show mastery of the coaching  Interactive  Psychological 1 Hour
coaching culture principles, strategies and Lecture and
for learning and techniques; group process;  Appreciative behavioral
innovative evaluating coaching culture, human Inquiry Interviews
practices in the development program integration,  Demonstratio  Performance
organization five minds of the future, character n Evaluation
strengths, and adaptation  Group work  Life Narrative
concepts. Inquiry
 Facilitate a learning/coaching  Review of
session to colleagues and portfolios of
subordinates that focus on evidence and
improving workplace learning and third-party
innovation workplace
 Demonstrate skill in conducting and reports of on-
managing coaching interviews for the-job
feedback giving, receiving toward performance.
performance improvement  Standardized
 Model necessary character assessment
strengths on fostering learning and of character
innovation in the organization. strengths and
 Develop action plans on securing virtues
relevant, and reliable pool of applied
professional networks who can
help in maintaining and reinforcing
the coaching culture for learning
and innovation in the organization.
 Evaluate and link coaching and
to performance
Assessment Nominal
Methods Duration
5.4 Set direction to  Show mastery in character strengths  Interactive  Psychologica 1 Hour
maintain the that promote innovation and Lecture l and
culture of learning learning; managing and maintaining  Appreciative behavioral
and innovation innovative mindset in the workplace, Inquiry Interviews
practices in the research and evaluation concepts  Demonstration  Performance
organization and transtheoretical model of  Group work Evaluation
behavior change  Life
 Develop paradigms for Narrative
innovative practices in the Inquiry
organization  Review of
 Model necessary character portfolios of
strengths on fostering learning and evidence
innovation in the organization and third-
 Demonstrate skills in managing party
and maintaining innovative workplace
practices in the workplaces reports of
 Develop corrective actions and plans on-the-job
for continuous improvement in terms performance.
of learning and innovation in the  Standardized
organization assessment
of character
strengths
and virtues
applied
Assessment Nominal
Methods Duration
5.5 Evaluate the  Demonstrate skills in evaluating one’s  Interactive  Psychologica 1 Hour
overall performance and relating it to Lecture l and
effectiveness and organizational performance when it  Appreciative behavioral
efficiency of the comes to innovation Inquiry Interviews
innovative  Manage feedbacks for  Demonstration  Performance
practices performance improvement  Group work Evaluation
implemented  Implement corrective actions and  Life
plans for continuous improvement Narrative
in terms of learning and innovation Inquiry
in the organization  Review of
 Develop action plans for portfolios of
innovative performance in the evidence
organization and third-
 Demonstrate skill in responding to party
feedbacks and performance success workplace
and pitfall reports of
 Evaluate effectiveness and efficacy on-the-job
of the innovative programs performance.
implemented  Standardized
assessment
of character
strengths
and virtues
applied
Assessment Nominal
Methods Duration
6. Develop systems 6.1 Develop and  Lecture and discussion on:  Lecture  Oral 6 Hours
in managing and manage quality - Principles of quality management  Group evaluation
maintaining assurance system and their application Discussion  Written Test
information - Quality assurance system  Self-paced  Observation
- Quality standards and handout/  Presentation
regulations module
- Relevant quality standards,  Hands on
policies and procedures  Demonstration
- Sampling techniques
- Workplace procedures and
practices
 Investigating and applying methods
to eliminate causes of unsatisfactory
performance
 Using analytical tools, instructions
and plans
 Sequencing operations
 Determining report requirements and
present information in appropriate
formats
Assessment Nominal
Methods Duration
6.2 Determine  Lecture and discussion on:  Lecture  Oral 3 Hours
resource - Strategic planning  Group evaluation
requirements - Quality system requirements Discussion  Written Test
 Determination and allocation  Hands on  Observation
of resources  Demonstration  Presentation
 Determination of external quality  Practical
requirements exercises
 Determining implementation
requirements and prepare
implementation plan
6.3 Plan development  Lecture and discussion on:  Lecture  Oral 4 Hours
of quality - Quality procedure requirements  Group evaluation
procedures - Product performance Discussion  Written Test
requirements  Self-paced  Observation
- Principles of quality management handout/  Presentation
and their application module
- Appropriate quality  Hands on
methodologies, their  Demonstration
capabilities, limitations,
applicability and contribution to
outcomes
- OHS practices
 Determination of quality procedure
requirements
 Determination of product
performance requirements
Assessment Nominal
Methods Duration
6.4 Establish  Lecture and discussion on:  Lecture  Oral 4 Hours
implementation and - Parameters on quality system  Group evaluation
review strategies and procedures Discussion  Written Test
- Implementation strategies  Self-paced  Observation
- Review of quality system handout/  Presentation
 Determination of parameters on module
quality system and procedures  Hands on
 Determination of implementation  Demonstration
strategies
6.5 Evaluate system  Lecture and discussion on:  Lecture  Oral 3 Hours
implementation - Effectiveness of system  Group evaluation
implementation Discussion  Written Test
- Evaluation strategies  Self-paced  Observation
 Evaluation on implementation handout/  Presentation
of system module
 Assessment of results and  Hands on
application of changes  Demonstration
Assessment
Methods
6.6 Maintain records  Lecture and discussion on:  Lecture  Oral 4 hours
and update - Recording and reporting  Group evaluation
management practices Discussion  Written Test
information systems - Information storage requirements  Self-paced  Observation
and methods handout/  Presentation
- Reporting procedures of the module
organisation  Hands on
- Maintaining accurate records  Demonstration
 Using management information
systems to store and retrieve
data
 Updating and storing information
7. Manage 7.1 Plan and organize  Writing OSH Programs  Lecture  Written Exam 4 Hours
Implementation of OSH programs  Group  Demonstratio
OSH programs in Discussion n
the workplace  Case Study  Observation
 Group Project  Interviews
/ Questioning
Portfolio
7.2 Implement OSH  Presenting OSH Programs  Lecture  Written Exam 2 Hours
programs  Group  Demonstratio
Discussion n
 Case Study  Observation
/ Questioning
Portfolio
7.3 Manage  Writing communication strategies  Lecture  Written Exam 2 Hours
implementation of and reporting status of OSH  Group  Demonstratio
OSH program Programs Discussion n
 Case Study  Observation
/ Questioning
Portfolio
Assessment Nominal
Methods Duration
8. Manage 8.1 Plan and organize  Discussion regarding  Lecture  Written Exam 1 Hour
Implementation of environmental - Physical changes in  Group  Demonstratio
Environmental programs the environment itself; Discussion n
Programs in the - Environmental policy  Demonstration  Observation
Workplace and regulation;  Case Study  Interviews /
- Technology and innovation;  Reporting Questioning
and changes in prices,  Third Party
- Markets and consumer habits Reports
- Climate change and energy
- Sustainable transport and mobility
- Sustainable consumption and
production:
- Sustainable management of
biodiversity and natural resources,
- Public health, and the
prevention and management of
risks to it
- Demography, immigration, poverty
and social inclusion
- Knowledge society
- Governance
- Strategy development
- principles of low-carbon and
- Resource efficiency
Assessment Nominal
Methods Duration
8.2 Implement  Perform environmental  Lecture  Written Exam 1 Hour
environmental impact assessment and  Group  Demonstratio
programs modelling Discussion n
 Drafting Mobilization  Demonstration  Observation
Implementation Plan for  Case Study  Interviews /
Environmental Programs  Reporting Questioning
 Third Party
Reports
8.3 Manage  Developing Action Plans  Lecture  Written Exam 1 Hour
implementation of - Monitoring coherence between  Group  Demonstratio
environmental skills and environmental Discussion n
programs policies  Demonstration  Observation
- Continuous Training/education  Case Study  Interviews /
for sustainability  Reporting Questioning
- Enhancing national government  Third Party
coordination of existing education Reports
for company sustainability
programmes, policies
- Applying new and
innovative education and
training approaches.
 Measuring and classifying
green/environmental activities
and related skills
Assessment Nominal
Methods Duration
9. Develop and 9.1 Shape enterprise  Assessing range of alternatives  Lecture/  Written 2 Hours
sustain a high- directions rather than choosing the discussion Report
performing easiest option  Group work  Portfolio
enterprise  Perform data analysis as basis for  Demonstration
developing solutions and choosing
strategies
 Prepare business plan for expansion
9.2 Determine  Prepare market feasibility studies  Group work  Portfolio 2 Hours
demands for new  Individual work  Written
products  Lecture/ Report
Discussion
9.3 Expand clientele  Prepare study on market demand  Individual Work  Written 2 Hours
and product lines  Identify competitive advantage  Lecture/ Report
of existing products and Discussion  Portfolio
services
 Gathering of feedback from clients
9.4 Establish high  Role play to conduct a dialogue  Role Play  Role play
performing teams  Role paly on conflict resolution  Lecture/  Case
 Case studies on employee motivation Discussion problem
 Discussion on problem
solving procedures
IV. MATRIX OF BASIC COMPETENCIES
LEVEL COMMUNICATION COLLABORATION AND CRITICAL THINKING AND LIFE-LONG LEARNING LEARNING AND
(PQF) TEAMWORK PROBLEM SOLVING AND CAREER SKILLS INNOVATION
NC I UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE:
Receive and respond to Work with others Solve/address routine Enhance self-management Support innovation
workplace communication problems skills
ELEMENTS: ELEMENTS
ELEMENTS: 1. Develop effective ELEMENTS ELEMENTS: 1. Identify the need for
1. Follow routine workplace relationships 1. Identify the problem 1. Set personal and career innovation in
spoken messages 2. Contribute to work group 2. Assess fundamental goals one’s area of work
2. Perform workplace activities causes of the problem 2. Recognize emotions 2. Recognize
duties following 3. Determine 3. Describe oneself as innovative
written notices corrective action a learner and creative
4. Communicate action ideas
plans and 3. Support individuals’
recommendations access to flexible
to and innovative
routine problems. ways of working
LEVEL INFORMATION OCCUPATIONAL SAFETY ENVIRONMENTAL ENTREPRENEURSHIP
(PQF) MANAGEMENT AND HEALTH LITERACY
NC I UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE:

Access and maintain Follow occupational safety and Apply environmental work Adopt entrepreneurial
information health policies and procedures standards mindset in the workplace
ELEMENTS: ELEMENTS: ELEMENTS: ELEMENTS

1. Identify and gather 1. Identify relevant 1. Identify environmental 1. Determine entrepreneurial
needed information occupational safety work hazards mindset
2. Search for and health policies and 2. Follow environmental 2. Identify entrepreneurial
information on the procedures work procedures practices
internet or an intranet 2. Perform relevant 3. Comply with
3. Examine information occupational safety environmental
4. Secure information and health procedures work requirements
5. Manage information 3. Comply with relevant
occupational safety
and
health policies and
standards
NC II UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE:
Participate in workplace Work in a team environment Solve/address general Develop career and life Contribute to
communication workplace problems decisions workplace innovation
ELEMENTS:
ELEMENTS: 1. Describe team role and ELEMENTS ELEMENTS ELEMENTS
1. Obtain and convey scope 1. Identify routine problems 1. Manage one’s emotion 1. Identify
workplace information 2. Identify one’s role and 2.Look for solutions to 2. Develop reflective practice opportunities to do
2. Perform duties responsibility within a team routine problems 3. Boost self-confidence and things better
following workplace 3. Work as a team member 3.Recommend solutions to develop self-regulation 2. Discuss and
instructions problems develop ideas
3. Complete relevant with others
work- related 3. Integrate ideas
documents for change in the
workplace
NC II UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE:

Present relevant Practice occupational safety Exercise efficient and Practice entrepreneurial
information and health policies and effective sustainable skills in the workplace
procedures practices in the workplace
ELEMENTS:
1. Gather data/ ELEMENTS: ELEMENTS ELEMENTS
information 1. Identify OSH compliance 1. Identify the efficiency 1. Apply entrepreneurial
2. Assess gathered data/ requirements and effectiveness of workplace best
information 2. Prepare OSH requirements resource utilization practices
3. Record and present for compliance 2. Determine causes 2. Communicate
information 3. Perform tasks in of inefficiency entrepreneurial workplace
accordance with relevant and/or best practices
OSH policies and ineffectiveness of 3. Implement cost- effective
procedures resource utilization operations
3. Convey inefficient and
ineffective environmental
practices
LEVEL COMMUNICATION COLLABORATION AND CRITICAL THINKING AND LIFE-LONG LEARNING AND LEARNING AND
(PQF) TEAMWORK PROBLEM SOLVING CAREER SKILLS INNOVATION
NC III UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE:
Lead workplace Lead small teams Apply critical thinking and Work in a diverse environment Propose methods of
communication problem solving techniques in ELEMENTS: applying learning and
ELEMENTS: the workplace 1. Develop an individual’s cultural innovation in the
ELEMENTS: 1. Provide team leadership ELEMENTS: awareness and sensitivity organization
1. Communicate information 2. Assign responsibilities 1. Examine specific 2. Work effectively in an ELEMENTS
about workplace 3. Set performance workplace challenges environment that 1. Assess work
processes expectations for team 2. Analyze the causes acknowledges and values procedures,
2. Lead workplace members of specific workplace cultural diversity processes and
discussions 4. Supervise team performance challenges 3. Identify common issues in a systems in terms of
3. Identify and 3. Formulate resolutions multicultural and diverse innovative practices.
communicate issues to specific workplace environment 2. Generate
arising in the workplace challenges practical action
4. Implement action plans plans for
and communicate results improving work
procedures,
processes.
3. Evaluate the
effectiveness of the
proposed action
plans.
LEVEL INFORMATION OCCUPATIONAL SAFETY AND ENVIRONMENTAL ENTREPRENEURSHIP
(PQF) MANAGEMENT HEALTH LITERACY
NC III UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE:
Use information Evaluate occupational safety and Evaluate environmental work Facilitate entrepreneurial skills
systematically health work practices practices for micro-small-medium
enterprises (MSMEs)
ELEMENTS: ELEMENTS: ELEMENTS
1. Use technical information 1. Interpret Occupational 1. Interpret environmental ELEMENTS
2. Apply information Safety and Health practices practices, policies and 1.Develop and maintain micro-
technology (IT) 2. Set OSH work targets procedures small-medium enterprise
3. Edit, format and check 3. Evaluate effectiveness of 2. Establish targets to evaluate (MSMEs) skills in the
information Occupational Safety and environmental practices organization
Health work instructions 3. Evaluate effectiveness of 2.Establish and Maintain client-
environmental practices base/market
3.Apply budgeting and financial
management skills
LEVEL COMMUNICATION COLLABORATION AND CRITICAL THINKING AND LIFE-LONG LEARNING AND LEARNING AND
(PQF) TEAMWORK PROBLEM SOLVING CAREER SKILLS INNOVATION
NC IV UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE:
Utilize specialized Develop and lead teams Perform higher-order thinking Contribute to the practice of Manage innovative work
communication skill ELEMENTS: processes and apply social justice in the workplace instructions
ELEMENTS: 1. Foster individual growth techniques in the workplace
1. Meet common and 2. Foster individual and team ELEMENTS ELEMENTS
specific communication growth ELEMENTS 1. Review and
needs of clients and 3. Monitor and evaluate workplace 1. Evaluate effectiveness and 1. Update self on local, national analyze existing
colleagues learning efficiency of the workplace and global trends/ issues in workplace practices
2. Contribute to the 4. Develop team commitment and systems, processes and the workplace 2. Examine
development of cooperation procedures 2. Relate local and global trends opportunities for
communication strategies 5. Facilitate accomplishment of 2. Foster the habit of critical to workplace context continuous
3. Deliver a technical team goals inquiry and curiosity in 3. Engage and take actions on improvement and
presentation the workplace. workplace issues and innovation of
4. Represent the 3. Develop practical action concerns practices in the
organization plans for improving workplace
5. Facilitate group workplace conditions. 3. Implement innovative
discussion ways in the conduct
6. Conduct interview of usual workplace
practices
LEVEL INFORMATION OCCUPATIONAL SAFETY AND ENVIRONMENTAL ENTREPRENEURSHIP

(PQF) MANAGEMENT HEALTH LITERACY
NC IV UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE:
Manage and evaluate usage Lead in improvement of Lead towards improvement of Sustain entrepreneurial skills
of information occupational safety and health environmental work programs,
program, policies and procedures policies and procedures ELEMENTS:
ELEMENTS: 1. Enhance one’s
1. Review information needs ELEMENTS: ELEMENTS: business skills
and sources 1. Assess Occupational Safety 1. Assess environmental 2. Manage
2. Collect and and Health (OSH) practices work practices and entrepreneurial
analyze and programs programs practices
information 2. Recommend OSH 2. Recommend 3. Expand markets and
3. Use management program improvement environmental program clientele
information systems initiatives improvements initiatives
4. Report and disseminate 3. Implement recommended 3. Implement recommended
analyzed information improvements on Occupational improvements on
Safety and Health (OSH) environmental programs,
Programs, Procedures and policies and procedures
Policies
NC V UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE:
Manage and sustain Manage and sustain high Evaluate higher order Advocate strategic thinking Incorporate innovation
effective communication performing teams thinking skills and adjust for global citizenship into work procedures
strategies problem solving techniques ELEMENTS
ELEMENTS: ELEMENTS 1. Lead teams to
ELEMENTS: 1. Delegate responsibility and ELEMENTS 1.Establish and refine goals foster innovative
1. Develop/implement authority to others 1. Develop framework for and directions for industry practices.
communication 2. Set targets for continuous improvement 2.Develop practical 2. Modify existing
strategies delegated work 2. Apply developed strategies to achieve standards,
2. Promote the use of 3. Mentor and coach teams framework for goals procedures and
communication continuous improvement 3.Influence stakeholders to processes in the
strategies 3. Evaluate the improve strategies in workplace to foster
3. Evaluate the effectiveness and achieving goals learning and
effectiveness of efficiency of continuous innovation.
communication improvement framework 3. Establish a
strategies coaching
culture for
learning and
innovative
practices in the
organization
4. Set direction to
maintain the
culture of
learning and
innovation
practices in the
organization
5. Evaluate the
overall
effectiveness and
efficiency of the
innovative
practices
implemented
NC V UNIT TITLE: UNIT TITLE: UNIT TITLE: UNIT TITLE:

Develop systems in Manage implementation of Manage implementation of Develop and sustain a high-
managing, and OSH programs in the environmental programs in performing enterprise
maintaining information workplace the workplace
ELEMENTS: ELEMENTS
1. Develop and ELEMENTS: ELEMENTS 1. Shape enterprise
manage quality 1. Plan and organize 1.Plan and organize directions
assurance system OSH programs environmental programs 2. Determine demands for
2. Determine resource 2. Implement OSH programs 2.Implement environmental new products
requirements 3. Manage implementation of programs 3. Expand clientele
3. Plan development of OSH program 3.Manage implementation of and product lines
quality procedures environmental programs 4. Establish high performing
4. Establish teams
implementation and
review strategies
5. Evaluate system
implementation
6. Manage records and
update management
information systems
ACKNOWLEDGEMENT
The Technical Education and Skills Development Authority (TESDA) wishes to extend thanks and appreciation to the
many representatives of business, industry, academe and government agencies who shared their time and expertise in
validating this Competency Standards.
INDUSTRY SECTORS
AUTOMOTIVE AND LAND TRANSPORT
AGRICULTURE-FISHERY
CONSTRUCTION
ELECTRONICS
INFORMATION TECHNOLOGY - BPO
DOMESTIC WORK SECTOR
TOURISM
Special thanks go to the following members of Technical Working Group:
 Gina Jusay, SFI Career Center, Inc.

 Richard Monteverde, SFI Career Center, Inc.
 Erick Atilano, SFI Career Center, Inc.
 Marjorie Mendenilla, Asian Enterpreneurs Tech’l. Institution
 Ricardo Rey Macayan, D.M. Consunji Technical Training Center
 Mercedes Arzadon, UP College of Education
 Kathleen Cruzada, UST College of Education
 Technical Staff of QSO and NITESD

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TECHNICAL EDUCATION AND SKILLS DEVELOPMENT

II. COMPETENCY STANDARDS 6

Units of Competencies (NC I Level)

Units of Competencies (NC II Level)

Units of Competencies (NC IV Level)

Units of Competencies (NC V Level)

IV. MATRIX OF BASIC COMPETENCIES 310

The BASIC COMPETENCIES refer to non-technical skills (knowledge, skills

Competency that covers workplace communication particularly providing,

2. COLLABORATION AND TEAMWORK

Competency that covers knowledge, skills and attitudes required when

3. CRITICAL THINKING AND PROBLEM SOLVING

Competency that covers knowledge, skills and attitudes required when

In addition, this competency involves information-processing model that

Through this model, planning, attention, simultaneous and successive

4. LIFE-LONG LEARNING AND CAREER SKILLS

Competency that covers knowledge, skills and attitudes required when

5. LEARNING AND INNOVATION

Competency which covers knowledge, skills and attitudes required when

It involves the applied implementation of an invention (e.g., improving

Competency that covers knowledge, skills and attitudes required when

7. OCCUPATIONAL SAFETY AND HEALTH

Competencies that cover knowledge, skills and attitudes required in follow

Competencies that cover the knowledge, skills and attitudes, required in

Competency which covers knowledge, skills and attitudes required when

The Basic Competencies consist of Forty-five (45) Units of Competencies

UNIT CODE Units of Competency (NC I Level)

UNIT CODE Units of Competency (NC II Level)

UNIT CODE Units of Competencies (NC III Level)

UNIT CODE Units of Competencies (NC V Level)

UNIT CODE : 400311101

1. Critical aspects Assessment requires evidence that the candidate:

UNIT CODE : 400311102

1. Duties and May include:

1. Critical aspects Assessment requires evidence that the candidate:

UNIT CODE : 400311103

UNIT DESCRIPTOR : This unit of covers the knowledge, skills and

1. Critical aspects of Assessment requires evidence that the candidate:

SKILLS UNIT CODE : 400311104

UNIT DESCRIPTOR : This unit covers the knowledge, skills, and

Negative emotions may include:

May include non-professional behavior such as–

1. Critical aspects of Assessment requires evidence that the candidate:

3. Methods of Competency in this unit may be assessed through:

INNOVATION UNIT CODE : 400311105

UNIT DESCRIPTOR : This unit of covers the knowledge, skills and

2. Recognize Opportunities within Support required to Identifying resources

3. Support Individuals and key The role of Encouraging co-

1. Innovative practices May include:

1. Critical aspects of Assessment requires evidence that the candidate:

2. Resource Specific resources for assessment

INFORMATION UNIT CODE : 400311106

UNIT DESCRIPTOR : This unit of covers the knowledge, skills and

2. Search for Engine is search to Find and select Finding and

4. Secure Basic file-handling Policies, Handling

3. Sources May include:

1. Critical aspects of Assessment requires evidence that the candidate:

2. Resource Specific resources for assessment

The unit will be assessed in a holistic manner as is practical