OWNER’S MANUAL

AIR CONDITIONER
Read this owner’s manual thoroughly before operating the
appliance and keep it handy for reference at all times.

TYPE: WINDOW

EN ENGLISH

LW6017R

*MFL70960602* www.lg.com
MFL70960602
Rev.02_081420 Copyright © 2017 - 2020 LG Electronics Inc. All Rights Reserved.
2 TABLE OF CONTENTS

TABLE OF CONTENTS

3 SAFETY INSTRUCTIONS 17 MAINTENANCE

3 IMPORTANT SAFETY INSTRUCTIONS 17 Air Filter

8 PRODUCT OVERVIEW 18 TROUBLESHOOTING

8 Exterior Parts 18 Before Calling for Service
8 Interior Parts 18 Normal Sounds You May Hear

9 INSTALLATION 21 WARRANTY
9 Electrical Data
10 Parts Included
11 How to Install the Unit
11 Window Requirements
11 Storm Window Requirements
12 Preparation of Chassis
13 Unit Installation

14 OPERATION
14 Control Panel and Remote Control
15 Wireless Remote Control
16 Additional Features
 SAFETY INSTRUCTIONS 3 EN

SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always
read and follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and others.
All safety messages will follow the safety alert symbol and either the word WARNING or
CAUTION.
These words mean:

WARNING
You may be killed or seriously injured if you do not follow instructions.

CAUTION
You may be injured or cause damage to the product if you do not follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce
the chance of injury, and tell you what may happen if the instructions are not followed.

The following symbols are displayed on units.

This symbol indicates that this appliance uses a flammable refrigerant. If the refrigerant is
is leaked and exposure to an external ignition source, there is a risk of fire.

This symbol indicates that the Operation Manual should be read carefully.

This symbol indicates that a service personnel should be handling this equipment with
reference to the Installation Manual.
This symbol indicates that information is available such as the Operating Manual or
Installation Manual.

IMPORTANT SAFETY INSTRUCTIONS

WARNING

injury to persons when using this product, follow basic precautions,

including the following:

INSTALLATION
● Before use, the appliance must be properly installed as described in this manual.
● Contact the authorized service technician for repair or maintenance of this unit.
● Contact the installer for installation of this unit.
● The air conditioner is not intended for use by young children or invalids without supervision.
● Young children should be supervised to ensure that they do not play with the air conditioner.
4 SAFETY INSTRUCTIONS

●●When the power cord is to be replaced, replacement work shall be performed by authorized
personnel only using only genuine replacement parts.
●●Installation work must be performed in accordance with the National Electric Code by qualified
and authorized personnel only.
●●Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
●●Always plug into a grounded outlet.
●●Do not under any circumstances, cut or remove the third (ground) prong from the power cord.
●●When installing or moving the appliance, be careful not to pinch, crush, or damage the power
cord.
●●Plug in the power plug properly.
●●Do not modify or extend the power cord.
●●Do not start/stop operation by plugging/unplugging the power cord.
●●If the cord/plug is damaged, have it replaced by an authorized service person using authorized
replacement parts.
●●Use a dedicated circuit.
●●Do not disassemble or modify the product.
●●Adhere to all industry recommended safety procedures including the use of long-sleeved gloves
and safety glasses.
●●Use care when unpacking and installing. The edges of the product may be sharp.
●●Disconnect the power cord or circuit breaker before installing or servicing the appliance.
●●Keep packaging materials out of the reach of children. These materials can pose a suffocation
risk to children.
●●Store and install the product where it will not be exposed to temperatures below freezing or
exposed to outdoor weather conditions.
●●Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance.

OPERATION
●●Use this appliance only for its intended purpose.
●●Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled,
or has missing or broken parts, including a damaged cord or plug.
●●Repair or immediately replace all power cords that have become frayed or otherwise damaged.
Do not use a cord that shows cracks or abrasion damage along its length or at either end.
●●Do not run cord under carpets or mats where it could be stepped on and damaged.
●●Keep the cord out from under heavy objects like tables or chairs.
●●Do not place the power cord near a heat source.
●●Do not use an adaptor or plug the product into a shared outlet.
●●Do not tamper with controls.
●●If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance,
unplug it immediately, and contact an LG Electronics Customer Information Center.
●●Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull
straight out from the outlet.
●●Do not grasp the power cord or touch the appliance controls with wet hands.
 SAFETY INSTRUCTIONS 5 EN

● If water enters the product, turn off the power at the main circuit, then unplug the product and call
for service.
● If the product has been submerged, contact an LG Electronics Customer Information Center for
instructions before resuming use.
● Unplug the product when unused for long periods.
● Unplug the product before cleaning.
● In the event of a gas leak (propane gas, etc.) do not operate this or any other appliance. Open a
window or door to ventilate the area immediately.
● This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning the use of the appliance by a person responsible for
their safety.
● The interior of the product must only be cleaned by an authorized service center or a dealer.
● Do not use solvent-based detergent on the product. Doing so can cause corrosion or damage,

GROUNDING INSTRUCTIONS
● The power cord of this appliance is equipped with a three-prong (grounding) plug. Use this with
a standard three-slot (grounding) wall power outlet to minimize the hazard of electric shock. The

sure the receptacle is properly grounded. DO NOT CUT OR REMOVE THE THIRD (GROUND)
PRONG FROM THE POWER PLUG.
- Situations when the appliance will be disconnected occasionally; Because of potential safety
hazards, we strongly discourage the use of an adapter plug. However, if you wish to use an
adapter, a TEMPORARY CONNECTION may be made. Use UL-listed adapter, available from
most local hardware stores.
The large slot in the adapter must be aligned with the large slot in the receptacle to assure a
proper polarity connection.
● Attaching the adapter ground terminal to the wall receptacle cover screw does not ground the
appliance unless the cover screw is metal, and not insulated, and the wall receptacle is grounded

to make sure the receptacle is properly grounded.

● Disconnect the power cord from the adapter, using one hand on each. Otherwise, the adapter
ground terminal might break. Do not use the appliance with a broken adapter plug.
- Situations when the appliance will be disconnected often; Do not use an adapter plug in these
situations. Unplugging the power cord frequently can lead to an eventual breakage of the
ground terminal. The wall power outlet should be replaced by a three-slot (grounding) outlet
instead.
6 SAFETY INSTRUCTIONS

CAUTION
To reduce the risk of minor or moderate injury to persons, malfunction, or
damage to the product or property when using this product, follow basic
precautions, including the following:

INSTALLATION
● Take care when installing the product that exhaust or condensation does not damage nearby
property.
● Follow installation instructions exactly to avoid excessive vibration or water leakage.

OPERATION
● This appliance is not intended for use as a precision refrigeration system. Do not use it for special
purposes such as maintaining pets, food, precision machinery, or art objects.
● When installing or moving the appliance, be careful not to pinch, crush, or damage the power
cord.
● Make sure the air inlet and outlet are free from obstructions.
● Use a soft cloth to clean the appliance. Do not use waxes, thinners, or harsh detergents.
● Do not step on or place heavy objects on top of the appliance.

● Do not drink water drained from the appliance.

are used simultaneously.

Do not expose people, animals, or plants to the cold or hot wind from the air conditioner for
extended periods of time.
● Remove the batteries if the remote control is not to be used for an extended period of time.
● Never mix different types of batteries, or old and new batteries for the remote control.

f with clean water.

consult a doctor.
● Do not recharge or disassemble the batteries.

MAINTENANCE

● Never use strong cleaning agents or solvents when cleaning the air conditioner or spray water.
Use a smooth cloth.
 SAFETY INSTRUCTIONS 7 EN

REFRIGERANT (FOR R32 ONLY)

WARNING
● Do not use means to accelerate the defrosting process or to clean, other than those
recommended by the manufacturer.
● The appliance shall be stored in a room without continuously operating ignition sources (for

CAUTION

associated with older units. Please follow all precautions and advisories.
- Use caution while handling and prevent damage to unit. Do not put any holes into product for
any reason. This can cause damage to product and prevent unit from cooling.
- Maintenance and cleaning of unit should be performed by trained personnel. Failure to properly
clean unit can result in damage to the refrigeration system and or the electrical system.
- Make certain that all the air circulation/ventilation openings are free from obstruction.
-

warranties.
-
water heaters or furnaces. Also keep away from electric heaters. Damaged units should be
repaired before storage.

SAVE THESE INSTRUCTIONS

8 PRODUCT OVERVIEW

PRODUCT OVERVIEW

Exterior Parts Interior Parts

7 6 3

1
5
2
4
1

4 5
2 3 6

1 Control Panel 1 Evaporator

2 Remote Control 2 Air Guide

3 Air Filter 3 Compressor

4 Front Grille 4 Condenser

5 Cabinet 5 Base Pan

6 Air Outlet 6 Power Cord

7 Horizontal Air Deflector (Vertical Louver)

 INSTALLATION 9 EN

INSTALLATION
WARNING
Electrical Data
● This appliance should be installed in
Power cord may include a current interrupter
accordance with the National Electrical
device. TEST and RESET buttons are provided
Code.
on the plug case. The device should be tested on
TEST button ● Use of extension cords could cause serious
and then the RESET button. If the TEST button injury or death.
does not trip or if the RESET button will not stay - Do not use an extension cord with this
engaged, discontinue use of the air conditioner window air conditioner.
- Do not use surge protectors or multi-outlet
adapters with this window air conditioner.
for 120 V ● Never push the TEST button during
operation. Doing so can damage the plug.
- Do not remove, modify, or immerse this
plug. If this device trips, the cause should
be corrected before further use.

CAUTION
Use Wall Receptacle Power Supply
● The conductors inside this cord are
surrounded by shields, which monitor
leakage current. These shields are not
Use 15 A, time
grounded. Periodically examine the cord
delay fuse or 15 A,
Standard 120 V, 3-wire for any damage. Do not use this product
circuit breaker.
grounding receptacle rated in the event the shields become exposed.
15 A / 120 VAC / 60 Hz Avoid shock hazard. This unit cannot be
user-serviced. Do not open the tamper-
resistant sealed portion. All warranties and
performance will be voided. This unit is not
intended to be used as an ON/OFF switch.
10 INSTALLATION

Parts Included (Appearance May Vary)

Foam strip(2)
(Adhesive backed)

Right Curtain
Foam seal Panel
(Non-adhesive)

L bracket (3)

Upper Guide
Left Curtain
Panel

Type 'A' Screws Type 'B' Screws Type 'C' Screws

(14) (2) (2)

Tools Needed

Phillips-head
Adjustable wrench Level Gloves
screwdriver

Tape measure Scissors or Pencil

Cutting knife
 INSTALLATION 11 EN

How to Install the Unit

1 To prevent vibration and noise, make sure NOTE
the unit is installed securely and firmly. ● All supporting parts should be secured to firm
2 Install the unit out of direct sunlight. wood, masonry, vinyl, fiberglass, or metal.
3 There should be no obstacles, such as a ● This product is a window air conditioner.
fence or wall, within 20" from the back of the As such, a standard single-hung or double-hung
cabinet because it will prevent heat radiation window is required for proper installation.
of the condenser. Non-window installations, including using sleeves
Restriction of outside air will greatly reduce or wall openings, and other installation methods
the cooling efficiency of the air conditioner. are not recommended.
Fence
Awning
Storm Window Requirements
Cooled air Heat
radiation
1 Windows that include a storm window frame
may prevent the air conditioner from tilting
down toward the outside to drain properly.
For proper drainage, attach a 1" x 2" piece
of wood to the inner sill, trimmed to a length
which fits inside the window frame. The top
of the wood shim must be at least 3/4"
higher than the top of the storm window
frame. Attach the wood securely to the sill
CAUTION with nails or screws.
● DO NOT cover or block any of the side and 2 If necessary, attach another 1" x 2" wood
top louvers. All side louvers of the cabinet strip flush against the back of the inner sill.
must remain exposed to the outside of the This will raise the L bracket, as shown in
structure and unobstructed. the drawing.

4 Install the unit slightly tilted so the back is

slightly lower than the front (about 1/4").
Wood Strip Mounted L Bracket 3/4” higher than
This will force condensed water to flow to on Top of Inner Sill storm window frame
the outside.
5 Install the unit with the bottom between Inner Sill Storm
30" ~60" above the floor level. Window Frame
Wood Strip for Outer Sill
Nail or screw
Window Requirements L bracket

● This unit is designed for installation in standard

double hung windows with actual opening Indoors Outdoors
widths from 21" to 35".
The top and bottom window sashes must open

12" from the bottom of the upper sash to the

inside sill.

21" to 35"

12" min
12 INSTALLATION

Preparation of Chassis 3 Cut the window sash seals (Foam-PE)

to the proper length. Peel off the backing
1 Align holes between the upper guide and attach the adhesive-backed foam to
and the top of the cabinet and then install it the underside of the window sash and the
with 3 type A screws bottom of the window frame.
Screws (Type A) Upper Guide

Foam-PE
(Adhesive backed)

4 Open the window and draw a center line on

the center of the inner sill.
Then mark lines 7.5" to the left and right
of the center line.
2 Insert the top and bottom rails of the curtain
panels into the upper and lower panel guides
Fasten the curtain panels to the unit with
Inner Sill Center Line
8 type A screws Fasten screws behind the
curtain panel.

Room Side
7.5 7.5

Left Curtain Panel Right Curtain Panel 5 Install the L bracket behind the inner
window sill, as shown. Use the 2 type A
screws provided.

Inner Sill
Screws
Screws Outer Sill (Type A)
(Type A)
Screws
Curtain Center Line
(Type A)

Bottom Guide 7.5

7.5

L Bracket

NOTE NOTE
Use a long screwdriver to make installing
The bracket helps to hold unit securely in
the screws easier.
place. Be sure to place bracket edge flush
against back of inner sill.
 INSTALLATION 13 EN

Unit Installation
4 To prevent broken glass or damage to
CAUTION windows, on vinyl or other similarly
constructed windows, attach the L bracket
During the following step, hold unit firmly until with a type A screw.
window sash is lowered to top channel behind
side panel frames. Personal injury or property
damage may result if unit falls from window. Vinyl
Screw
1 Set the air conditioner in the window so that
(Type A)
is centered. Place the air conditioner so that
front edge of the bottom guide is against the
back edge of the sill.
Bring the window down so that the front edge
of the upper guide is in front of the window.
Make sure that air conditioner is level or L bracket
tilting slightly to the outside.

Window Frame Wood

Upper Guide
About ¼"

Screw
Bottom Guide
(Type A)

NOTE
L Bracket See the Electrical Data section for information
on attaching the power cord to an electrical
2 Extend the guide panels to fill the window
outlet.
opening and use 2 type B screws and 2
type C screws to secure them
to the window.
Screws
(Type C)

Screws
(Type B)

3 Cut the non-adhesive foam strip to the

proper length and insert it between the
upper window sash and the lower window
sash.

Foam Strip
(Non-adhesive)
14 OPERATION

OPERATION
Control Panel and Remote Control
Remote Control
7

6 5
5
2

3 4

4 3 2 1

1 Power Energy Saver - In this mode the

Press to turn the air conditioner ON or OFF. compressor and fan turn off when the set
temperature is achieved. Approximately
2 Fan Speed every 3 minutes the fan turns on to allow
Press to set the fan speed to Low (F1), the unit sensor to accurately determine if
Medium (F2), or High (F3). more cooling is needed.
Cool - This mode is ideal on hot days to
3 Delay ON/OFF Timer cool and dehumidify the room quickly. Use
Delay ON - When the air conditioner is off, the Temp buttons to set the desired
set it to automatically turn on from 1 to 24 room temperature and use the Fan Speed
hours later, at its previous mode and fan button to set the desired fan circulation
settings. speed.
Delay OFF - When the air conditioner is on, Fan - In this mode the fan circulates air
set it to automatically turn off from 1 to 24 but the compressor does not run. Use
hours later. the Fan Speed button to set fan speed to
High, Medium or Low. In this mode, you
NOTE cannot adjust the set temperature.
● Each press of the Timer button advances Dry - This mode is ideal for rainy and
the timer by 1 hour. After the last press damp days to dehumidify the room rather
the display returns to the temperature
setting. removed from the room by the combination
of compressor operation and the fan speed
4 Operation Mode
Press the Mode button to cycle between off once the set temperature is reached.
4 types of air conditioner operation: Fan speed cannot be adjusted in Dry mode.
Energy Saver / Cool / Fan / Dry.
 OPERATION 15 EN

5 Temperature Control Wireless Remote Control

The thermostat monitors room temperature
to maintain the desired temperature. The Inserting Battery
thermostat can be set between 60 °F–86 °F
(16 °C–30 °C). Press or arrows to 1 Push out the cover on the back of the
increase or decrease temperature setting. remote control with your thumb.

6 Remote Control Sensor

7 Clean Filter
The Clean Filter LED lights up to notify you
After
, press Temp and
together on the control panel to turn off the
Clean Filter light.
2 With the plus and minus poles facing as
NOTE marked, and insert two new AAA 1.5 V
batteries.
control panel, not the remote control.
● This feature is a reminder to clean the air
The LED
light turns on after 250 hours of operation.

3 Reattach the cover.

NOTE
● Auto Restart: If the air conditioner turns off due
to a power outage, it will restart automatically
once the power is restored, with the same
NOTE
settings as were set before the unit turned off. ● Two new batteries are supplied with the air
● Energy Saver: The unit defaults to the Energy conditioner for use in the remote control.
Saver mode each time the unit is switched on ● Do not use a rechargeable battery. Make sure
except in Fan mode or when power is restored that the battery is new.
after an electrical power outage. ● In order to prevent discharge, remove the
● The remote control will not function properly if battery from the remote control if the air
the AC infrared sensor is exposed to direct light conditioner is not going to be used for an
or if there are obstacles between the remote extended period of time.
controller and the air conditioner. ● Keep the remote control away from extremely
hot or humid places.
● To maintain optimal operation of the remote
control, the remote sensor should not be
exposed to direct sunlight.
16 OPERATION

Additional Features

Air Direction
Adjusting the air direction using the horizontal
air deflector control.
Using the control tabs, the air flow can be
directed to the left, right, straight ahead, or any
combination of these directions.

Slinger Fan
This air conditioner is equipped with a slinger
fan. (See drawing.)
The fan’s outer ring picks up the condensed
water from the base pan if the water level gets
high enough. The water is then picked up by the
fan and expelled through the condenser, making
the air conditioner more efficient.

Ring
 MAINTENANCE 17 EN

MAINTENANCE Cleaning the Air Conditioner

● Wipe the front grille and inlet grille with a cloth
dampened in a mild detergent solution.
WARNING ● Wash the cabinet with mild soap or detergent
and lukewarm water, then polish using liquid
Before cleaning or performing maintenance, appliance wax.
disconnect the power supply and wait until
the fan stops.

Air Filter
if cleaning is necessary. Trapped particles in the

cooling capacity and causing an accumulation of

frost on the evaporator.
NOTE
●
Cleaning the Air Filter condenser coils (outside of unit) should be
checked periodically and cleaned if clogged
1 with soot or dirt from outside air.
● For repair and maintenance, contact an
Authorized Service Center. See the warranty
page for details or call 1-800-243-0000.
Have your model number and serial number
available. They can be found on the side of
the cabinet. Record them on page 22 for future
reference.

2
40 °C (104 °F).

3 Gently shake the excess water from the

18 TROUBLESHOOTING

TROUBLESHOOTING
Before Calling for Service
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems
at an early stage. If the appliance does not function properly or does not function at all, check the
following before you call for service.

Normal Sounds You May Hear

4
3

1 High Pitched Chatter

2 Sound of Rushing Air

At the front of the unit, you may hear the sound of rushing air being moved by the fan.

3 Gurgle/Hiss
Gurgling or hissing noise may be heard due to refrigerant passing through evaporator during
normal operation.

4 Vibration
Unit may vibrate and make noise because of poor wall or window construction or incorrect
installation.

5 Pinging or Swishing
Droplets of water hitting condenser during normal operation may cause pinging or swishing
sounds.
 TROUBLESHOOTING 19 EN

Problem Possible Cause Solutions

Make sure the air conditioner plug
The air conditioner is unplugged.
is pushed completely into the outlet.
Check the house fuse/circuit
The fuse is blown/circuit breaker
breaker box and replace the fuse or
is tripped.
reset the breaker.
If power failure occurs, turn the
mode control to off. When power is
Air conditioner Power failure. restored, wait 3 minutes to restart
does not start. the air conditioner to prevent
tripping of the compressor overload.
Press the RESET button located
on the power cord plug. If the
The current interrupter device is RESET button will not stay
tripped. engaged, discontinue use of the air

service technician.
Make sure there are no curtains,
blinds, or furniture blocking the front
of the air conditioner.
Set the desired temperature to
The temp control may not be set
a level lower than the current
correctly.
temperature.

Air conditioner weeks. See the 'MAINTENANCE'

does not cool as it section.
should.

The room may have been hot. turned on, you need to allow time
for the room to cool down.

Cold air is escaping.

registers and cold air returns.
See 'Air conditioner freezing up'
Cooling coils have iced up.
below.

obstruct the air conditioner from

Air conditioner
The cooling coils are iced over. properly cooling the room. Set the
freezing up.
mode control at High Fan or High
Cool.
Water drips
Hot, humid weather. This is normal.
outside.
20 TROUBLESHOOTING

Problem Possible Cause Solutions

For proper water disposal, make
Water drips The air conditioner is not tilted to sure the air conditioner slants
indoors. the outside. slightly from the cabinet front to the
rear.
This is normal for a short period in
Water collects in Moisture removed from air and
areas with little humidity; normal for
base pan. drains into base pan.
a longer period in very humid areas.

Air conditioner
turns on and off
rapidly. Outside temperature extremely Refer to installation instructions or
hot. check with installer.

This is normal. If too loud, set to

Air movement sound.
lower FAN setting.
Noise when unit is
cooling.
Window vibration - poor Refer to installation instructions or
installation. check with installer.

Place remote control within 20 feet

Remote control not located
& 120° radius of the front of the
Remote sensing within range.
unit.
deactivating
prematurely. Remote control signal
Remove obstruction.
obstructed.

Room too cold. Set temperature too low. Increase set temperature.

NOTE
● If you see "CH" in the display, please call 1-800-243-0000.
 WARRANTY 21 EN

WARRANTY
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN
COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY
TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.

WHAT THIS WARRANTY COVERS:

LG Electronics U.S.A., Inc. (“LG”) warrants your LG Room Air Conditioner ("product") against defect in
materials or workmanship under normal household use, during the warranty period set forth below, LG
will, at its option, repair or replace the product. This limited warranty is valid only to the original retail
purchaser of the product, is not assignable or transferrable to any subsequent purchaser or user, and
applies only when the product is purchased through an LG authorized dealer or distributor and used
within the United States (“U.S.”) including U.S. Territories.

NOTE
● Replacement products and repair parts may be new or factory-remanufactured and are warranted
for the remaining portion of the original unit’s warranty period or ninety (90) days, whichever is
longer. Please retain dated receipt or delivery ticket as evidence of the Date of Purchase for proof of
warranty (you may be required to submit a copy to LG or authorized representative).

WARRANTY PERIOD:
1 year from the Date of Purchase: Any internal/ functional Parts and Labor

HOW SERVICE IS HANDLED: In-Home Service

In-home service will be provided during the warranty period subject to availability within the United
States. In-home service may not be available in all areas. To receive in-home service, the product
must be unobstructed and accessible to service personnel. If during in-home service repair cannot
be completed, it may be necessary to remove, repair and return the product. If in-home service is
unavailable, LG may elect, at our option, to provide for transportation of our choice to and from a LG
authorized service center.

THIS LIMITED WARRANTY DOES NOT COVER:

● Service trips to deliver, pick up, or install the product or for instruction on product use.
● Replacing house fuses or resetting of circuit breakers, correction of house wiring or plumbing, or
correction of product installation.
● Damage or failure caused by leaky / broken / frozen water pipes, restricted drain lines, inadequate or
interrupted water supply or inadequate supply of air.
●
● Damage or failure resulting from misuse, abuse, improper installation, repair or maintenance.

●
● Damage or failure caused by incorrect electrical current, voltage, or plumbing codes.
●
unless such damage results from defects in materials or workmanship and is reported to LG within
seven (7) calendar days from the date of delivery.
● Damage or missing items to any display, open box, discounted, or refurbished product.
22 WARRANTY

● Product where the original factory serial numbers have been removed, defaced or changed in any
way.
● Repairs when product is used in other than normal and usual household use (e.g. rental, commercial
’s manual.
● The removal and reinstallation of the Product if it is installed in an inaccessible location.

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING

AND WITHOUT LIMITATION TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS REQUIRED BY LAW,
THIS WARRANTY IS LIMITED IN DURATION TO THE TERM PERIOD EXPRESSED ABOVE.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE
REMEDY FOR THE CUSTOMER. NEITHER THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR
SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY NATURE, INCLUDING AND WITHOUT LIMITATION TO, LOST
REVENUES OR PROFITS, OR ANY OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT,
OR OTHERWISE.
Some states do not allow the exclusion or limitation of incidental or consequential damages or
limitations on how long an implied warranty lasts, so the above exclusion or limitation may not apply

state to state.

HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION:

Call 1-800-243-0000 or visit our website at www.lg.com.
Mail to: LG Customer Information Center (ATTN: CIC)
201 James Record Road, Huntsville, AL 35824

FOR YOUR RECORDS

Write the model and serial numbers here:

Model No.

Serial No.

This information is located on a label on the side of the unit.

Dealer's Name

Date Purchased

● Staple your receipt to this page in the event you need it to prove date of purchase or for warranty
issues.
 WARRANTY 23 EN

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING
ARBITRATION MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL
AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall
include any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim.
The notice must provide your name, address, and telephone number; identify the product that is the
subject of the claim; and describe the nature of the claim and the relief being sought. If you and LG are
unable to resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute
during the 30 day period after sending written notice to LG, you and LG agree to resolve any claims
between us only by binding arbitration on an individual basis, unless you opt out as provided below.
Any dispute between you and LG shall not be combined or consolidated with a dispute involving any
other person’s or entity’s product or claim. More specifically, without limitation of the foregoing, any
dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules
that are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer.
Send a copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in
the manner described in the AAA Rules. You must also send a copy of your written demand to LG at
LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs,
NJ 07632. If there is a conflict between the AAA Rules and the rules set forth in this section, the rules
set forth in this section will govern. This arbitration provision is governed by the Federal Arbitration Act.
Judgment may be entered on the arbitrator’s award in any court of competent jurisdiction. All issues are
for the arbitrator to decide, except that issues relating to the scope and enforceability of the arbitration
provision and to the arbitrability of the dispute are for the court to decide. The arbitrator is bound by the
terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written
demand for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more
than $25,000 in damages, in which case the payment of these fees will be governed by the AAA Rules.
Except as otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for
any arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in
24 WARRANTY

the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper
purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the
payment of all arbitration fees will be governed by the AAA Rules. In such a situation, you agree to
reimburse LG for all monies previously disbursed by it that are otherwise your obligation to pay under
the AAA Rules. Except as otherwise provided for, LG waives any rights it may have to seek attorneys’
fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000,
the right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be
held at a location within the federal judicial district in which you reside unless we both agree to another
location or we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt Out” or (ii) calling
1-800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and
address; (b) the date on which the product was purchased; (c) the product model name or model
number; and (d) the serial number (the serial number can be found (i) on the product; or (ii) online by
accessing https://www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on
“Find My Model & Serial Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by
e-mail or telephone); no other form of notice will be effective to opt out of this dispute resolution
procedure. Opting out of this dispute resolution procedure will not affect the coverage of the Limited
Warranty in any way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep
this product and do not opt out, then you accept all terms and conditions of the arbitration provision
described above.
 LG Customer Information Center

1-800-243-0000
Register your product Online!
LG Electronics Inc.
www.lg.com
111 Sylvan Ave., Englewood Cliffs, NJ 07632