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Newww 2022

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34 views

Newww 2022

Done

Uploaded by

dinerodanny99
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Danielle Danielle Cruz

Cruz 2737 Archway Dr


Atlanta, GA 30341

Contact : (401)999-0127
Email : [email protected]

Summary An approachable professional, leader and problem solver with strong


interpersonal skills, seeking to fulfill a role with an advancing company,
assisting others with a range of challenges and objectives. I am
experienced in collaborative team environments and knowledgeable in
providing high quality client satisfaction through communication and
resolution skills.

Excellent at multitasking, proactively attacking objectives, and have


been recognized as service focused, detail oriented, and an influence to
team members. I’ve displayed consistent success through self managing
and taking leadership, but also through soft skills such as collaboration,
creative thinking, and helping each other when needed. Seeking to
utilize my skills and add value to a growing company.

❖ Customer service: Driven to provide clean cut customer service


skills, prioritizing a great experience for the client. Able to
Skills handle conflict resolution, always making sure the client has
their questions answered and any issues resolved.

❖ Adept learner : Ability to quickly understand procedures and


company conduct. Adaptable to company changes, new
objectives and knowledgeable on how to approach them.

❖ Written and Verbal Communication: Social skills, teachable,


team player etiquette, honesty, and adept in relationship
building.

❖ Time management : Reliable with time management and


deadlines, consistent with obtaining time sensitive goals, great
planner, organized, and excellent with prioritizing and
multitasking

❖ Typing speed of 57 wpm

❖ Efficient in Microsoft

❖ Efficient in Spreadsheets

Experience ❖ Able to manage several different CRMs


❖ Efficient in a range of web based softwares

Eblens / Sales associate


June 2016 - October 2016, 43 Plainfield st, Providence, RI 02909

Process customer payments, Processed exchanges/refunds, Assisted


customers with finding items they were interested in, prepared store
for shifts, maintained inventory and sales floor.

Little Caesars / Crew member


October 2016 - February 2017, 529 Broad St, Providence, RI 02907

Processed customer payments, prepared food, worked together as a


team to distribute workload, maintained sanitation and health
standards, prepared shop for beginning and end shifts.

IGT / Customer service representative


October 2017 - April 2019, 75 Baker st, Providence, RI 02905

Handled inbound calls from online lottery players in regards to


questions, issues with their account or payment method, Actively
updated player case information, made outbound calls to players with
important information or updates on their case. Communicated with
players via chat and email to help form a resolution for them, held team
meetings to learn more information and new protocols and objectives.

Ross Media / Business Development representative


February 2020 - July 2020, 615 Molly Ln, Woodstock, GA 30188

Handled inbound and outbound phone calls and internet leads from
various marketing advertising sources for the automotive industry.
Driving traffic to multiple dealerships through scheduling appointments.

Sysnet Global Solutions/ PCI Compliance Specialist


July 2020 - November 2021, Remote

Providing assistance and a range of services to a variety of businesses


including acquirers, ISOs, international banks, payment service providers
and merchants to achieve compliance with the Payment Card Industry
Data Security Standard. Educating clients on the importance of achieving
and maintaining PCI-DSS Compliance and providing the appropriate
assistance for each step of the process.

Extra Space Storage/ Remote Sales Associate


January 2022 - July 2022, Remote

Utilizing customer service to guide new customers through rental


process and lease agreement. Determining which units best fit a
customers storage needs. Explaining contents of lease agreement and
finalizing it, securing a sale. Meeting sales goals through up selling.
Managing several CRMS to encourage traffic to the company and
complete leases. Communicating with district team leads and store
managers to resolve discrepancies on customer units or accounts
Curfew ATL lounge/ Cocktail waitress
April 2022 - July 2022

Upselling on specialty drinks/bottles, making sure customers needs are


met in a timely manner, ensuring menu items meet customer expectation,
processing payments through POS system, maintaining positive attitude
to ensure customers enjoy themselves, communicating with staff in a
team effort to get orders out promptly. Assisting with pre-shift and
post-shift duties

Education Central High School / Diploma


September 2015 - August 2017, 70 Fricker st, Providence, RI 02903

Community College of Rhode Island / Some College


September 2017 - february 2018, LOCATION

General Studies

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