FLY ASIA

Get Success with Fly Asia

GROOMING AND INTERVIEW PREPRATION

Many of us object to being judged for employment based on how we look. We prefer to be hired because of
our skills and abilities, not because of our dress and grooming. BUT like it or not, appearance is important.

While the college campus may be the perfect forum in which to exhibit your flair for the latest in fashion
style, the interview is not the place to do so. Even though many companies have relaxed the internal
company dress code, interviews still follow the conservative standard.

Do not go out and but a whole new wardrobe. Go for quality over quantity. One or two well-chosen business
suits will serve you all the way to the first day on the job and beyond. Then, when you are making some
money (and have a chance to see what the standard "dress" is for the company), you can begin to round out
your wardrobe. If you have only one sharp outfit and desire some variety within a limited budget, you might
consider varying your shirt/blouse/tie/accessories as a simple way to change your look without breaking
your wallet!

Employers hire people they believe will "fit" into their organization. Skills, experience, and qualifications
are important, but so are dress and grooming. Your appearance expresses motivation and professionalism.
When in doubt, err on the conservative side and make a statement of who you are. Your clothing and
grooming should create the image that will help you get the job offer.

First Impressions
Most of us have heard the expression, "A picture is worth a thousand words."Remember this when
preparing to meet with a prospective employer. The picture you create will greatly influence your chances of
being hired. Most employers form a first impression during the first seven seconds of a meeting. Not much
is said is this short time; early judgment is based strictly on appearance. Furthermore, studies reveal that
employers consistently ask the question, "Does the individual look right for the job?"

Some basic guidelines to follow are:

 Be clean and neat, including your fingernails, teeth, shoes, hair and face
1
  Conservative two-piece business suit in a basic color
 Empty pockets-no bulges or tinkling coins/keys, etc.
 No gum, candy or cigarettes
 Light briefcase or portfolio case
 No visible body piercing (noise, eyebrow, tongue, etc.) -wear minimum jewelry and cologne
 Arrive ten minutes early and arrive alone
 Smile; be friendly
 Demonstrate a positive attitude
 Use good eye contact
 Shake hands firmly
 Use good manners
 Don't interrupt and don't argue!
 Don't chew gum
 Take resumes and/or other pertinent information

Clothing
The clothes you wear affect all your attitude and confidence levels. When people take the time to dress for
success, they tend to feel good about themselves. Image alone will not win the job offer, but it will go along
way in building respect.

There are no absolute rules regarding dress. Your selection will vary based on your occupation, location, and
preference. A business suit for a construction job or overalls for an office job would not be appropriate
dress! The goal is to look the part, and your appearance should be consistent with your occupation. Neat,
clean work clothes would be suitable for assembly, production, or warehouse positions. Sales and office
positions require business clothes. A conservative suit would be the recommended style for professional and
managerial positions.

Common sense and good taste are the best guides in selecting clothing for the interview. Avoid faddish
styles and loud colors. Jewelry should be conservative and kept to a minimum. Clothing should fit
comfortably. You want the employer to focus on your skills, not on your clothes.

Grooming
Personal grooming is just as important as what you wear. You may select the right clothes, but neglecting
personal hygiene can ruin the image you wish to present. Review the following grooming checklist before
meeting with the employer.

ITEM GROOMING
Hair Clean, trimmed, and neatly combed or arranged.
Facial Hair (men) Freshly shaved; mustache or beard neatly groomed.
Fingernails Neat, clean, and trimmed.
Teeth Brushed and fresh breath
Breath Beware of foods which may leave breath odor. Beware
of tobacco, alcohol, and coffee odor. Use a breath mint
if needed.
Body Freshly bathed/showered; use deodorant. Remove body
piercings, tongue rings, and cover tattoos if possible.
Make-up (Women) Use sparingly and be natural looking.

2
Perfumes/ Use sparingly or none at all. Your "scent" should not
Colognes/ After linger after you leave.
Shave

Goals of Appropriate Dress and Grooming

The primary goal is to "feel good" about the way you look and project a positive image. When you feel good
about yourself, you naturally convey confidence and a positive attitude. These nonverbal messages are as
important in the interview as the verbal skills you use in selling your qualifications. Persistence and follow-
up are the keys to a successful job search. If you are serious about employment, plan your follow-up. There
is not such thing as a wasted effort, and the only dead lead is the one you chose to kill. Situations change and
the employer who is not hiring today may be looking for someone with your qualifications in the future.

An interview isn't a beauty contest, but how you dress and your overall appearance almost always get
noticed by the interviewer. Don't give the interviewer a chance to rule you out because you didn't feel like
ironing your shirt or polishing your shoes. Dress in a business-like, professional manner, and you will be
sure to fit in wherever you interview.

Interview Tips

Sample Interview Questions with Suggested Ways of Answering -- REMEMBER THAT YOUR
RESPONSE SHOULD ALWAYS BE POSITIVE AND RELATED TO YOU-YOUR SITUATION!

Tell me about yourself?

This is the dreaded, classic, open-ended interview question and likely to be among the first. It's your chance
to introduce your qualifications, good work habits, etc. Keep it mostly work and career related.

Why do you want to leave your current job? (Why did you leave your last job?)

Be careful with this. Avoid trashing other employers and making statements like, "I need more money."
Instead, make generic statements such as, "It's a career move."

What are your strengths?

Point out your positive attributes related to the job.

What are your weaknesses?

Everybody has weaknesses, but don't spend too much time on this one and keep it work related. Along with
a minor weakness or two, try to point out a couple of weaknesses that the interviewer might see as strengths,
such as sometimes being a little too meticulous about the quality of your work. (Avoid saying, "I work too
hard." It's a predictable, common answer.) For every weakness, offer a strength that compensates for it.

Which adjectives would you use to describe yourself?

Answer with positive, work-oriented adjectives, such as conscientious, hard-working, honest and courteous,
plus a brief description or example of why each fits you well.
3
What do you know about our company?

To answer this one, research the company before you interview.

Why do you want to work for us?

Same as above. Research the company before you interview. Avoid the predictable, such as, "Because it's a
great company." Say why you think it's a great company.

Why should I hire you?

Point out your positive attributes related to the job, and the good job you've done in the past. Include any
compliments you've received from management.

What past accomplishments gave you satisfaction?

Briefly describe one to three work projects that made you proud or earned you pats on the back, promotions,
raises, etc. Focus more on achievement than reward.

What makes you want to work hard?

Naturally, material rewards such as perks, salary and benefits come into play. But again, focus more on
achievement and the satisfaction you derive from it.

What type of work environment do you like best?

Tailor your answer to the job. For example, if in doing your job you're required to lock the lab doors and
work alone, then indicate that you enjoy being a team player when needed, but also enjoy working
independently. If you're required to attend regular project planning and status meetings, then indicate that
you're a strong team player and like being part of a team.

Why do you want this job?

To help you answer this and related questions, study the job ad in advance. But a job ad alone may not be
enough, so it's okay to ask questions about the job while you're answering. Say what attracts you to the job.
Avoid the obvious and meaningless, such as, "I need a job."

How do you handle pressure and stress?

This is sort of a double whammy, because you're likely already stressed from the interview and the
interviewer can see if you're handling it well or not. Everybody feels stress, but the degree varies. Saying
that you whine to your shrink, kick your dog or slam down a fifth of Jack Daniels are not good answers.
Exercising, relaxing with a good book, socializing with friends or turning stress into productive energy are
more along the lines of the "correct" answers.

Explain how you overcame a major obstacle?

The interviewer is likely looking for a particular example of your problem-solving skills and the pride you
show for solving it.
4
Where do you see yourself five (ten or fifteen) years from now?

Explain your career-advancement goals that are in line with the job for which you are interviewing. Your
interviewer is likely more interested in how he, she or the company will benefit from you achieving your
goals than what you'll get from it, but it goes hand in hand to a large degree. It's not a good idea to tell your
potential new boss that you'll be going after his or her job, but it's okay to mention that you'd like to earn a
senior or management position.

What qualifies you for this job?

Tout your skills, experience, education and other qualifications, especially those that match the job
description well. Avoid just regurgitating your resume. Explain why.

Why did you choose your college major?

The interviewer is likely fishing to see if you are interested in your field of work or just doing a job to get
paid. Explain why you like it. Besides your personal interests, include some rock-solid business reasons that
show you have vision and business sense.

Top interview questions with answers

1. What have you done to improve your knowledge in the last year?
Try to include improvement activities that relate to the job. A wide variety of activities can be mentioned as positive
self-improvement. Have some good ones handy to mention.

2. What experience do you have in this field?

Speak about specifics that relate to the position you are applying for. If you do not have specific experience, get as
close as you can.

3. Describe a typical work week for you.

Interviewers expect a candidate for employment to discuss what they do while they are working in detail. Before you
answer, consider the position you are applying for and how your current or past positions relate to it. The more you
can connect your past experience with the job opening, the more successful you will be at answering the questions.

It should be obvious that it’s not a good idea talk about non-work related activities that you do on company time, but,
I’ve had applicants tell me how they are often late because they have to drive a child to school or like to take a long
lunch break to work at the gym.
Keep your answers focused on work and show the interviewer that you’re organized (“The first thing I do on Monday
morning is check my voicemail and email, then I prioritize my activities for the week.”) and efficient.

4. What kind of salary do you need?

A loaded question. A nasty little game that you will probably lose if you answer first. So, do not answer it. Instead, say
something like, That’s a tough question. Can you tell me the range for this position? In most cases, the interviewer,
taken off guard, will tell you. If not, say that it can depend on the details of the job. Then give a wide range.

5. Explain how you would be an asset to this organization

You should be anxious for this question. It gives you a chance to highlight your best points as they relate to the
position being discussed. Give a little advance thought to this relationship.

6. Do you have any questions for me?

Always have some questions prepared. Questions prepared where you will be an asset to the organization are good.
How soon will I be able to be productive? and What type of projects will I be able to assist on? Are examples.

5
Special Questions For Interview
I. Sample interview questions of Airport ground staff
1. Tell me about yourself?

2. What are your greatest weaknesses?

3. What are your career goals for Airport ground staff?

4. Do you think you are overqualified for Airport ground staff?

5. What have you done to improve your knowledge in the last year?

6. Why do you think you would do well for Airport ground staff?

7. What have you learned from mistakes on the Airport ground staff?

8. Why are you leaving (or did you leave) this position?

9. What kind of salary are you looking for Airport ground staff?

10. What tertiary qualifications have you attained that related to Airport ground staff?

11. How to measure job performance of your position: Airport ground staff?

12. What are key duties for Airport ground staff?

13. What are top 3 skills and abilities for Airport ground staff?

14. What have you learned from your past jobs that related to Airport ground staff?

15. How to do each Airport ground staff position duty/function?

16. Are you a team player?

17. Have you ever had to fire anyone?

18. What is your philosophy towards work?

19. If you had enough money to retire right now, would you?

20. Do you have any questions?

Ten Tips to a Successful Interview

• Be punctual. Arrive at least 10 minutes prior to scheduled time.

• Shake hands with the interviewer. Be sure, it is a firm handshake.

• Courteously introduce yourself.

• If you have to wait, read as much as you can about the company.

• Be a good listener.

• Identity job description, job specs, job goals for Airport ground staff.

• List technical interview questions for Airport ground staff.

• Ask by yourself how to prove your competencies face to job specs?

6
• Look confident. Body interest-can show your interest.

• Smile, nod, etc. Nonverbal communications.

• Be prepared. Know about the company and have a few questions in your mind to ask the interviewer.

• Thank the interviewer.

Resume writing tips

Resume layout

Summary

A summary statement is a great way to start your resume. A good summary highlights your qualifications,
accomplishments and skills. The statement should clarify exactly what type of position you want, why you
are qualified and what you can contribute to the role. Ideally, the summary statement should be four to six
lines in length.

Work experience

Work experience can be arranged in several ways. The two most common formats are reverse chronological
and functional. See the links to samples below which illustrate how work experience can be structured.
Notice the use of action verbs, concise sentences, and the overall appearance of the resume.

Education

If you received your degree in the last three years and it relates to your target position, it should be placed
near the top of the resume. Include your GPA if it is 3.5 or higher.

If you did not complete school, it should not be the first item listed on your resume. Instead include the
school name you attended and your focus during school.

Technical skills or certificates

Technical skills should be listed on your resume, along with certificates obtained in skill-based training.
Proficiency in Microsoft Office Suite is an example of a technical skill you may want to include on your
resume. However, if you list Microsoft Office Suite on your resume, make sure you are proficient in all
Microsoft Office products, including Microsoft Word, Excel and PowerPoint. If there are varying levels of
knowledge within a skill, list the level of training you've completed (i.e. Microsoft Word Intermediate).

Resume writing guidelines

Speak the language

 Your resume should help answer the question "Why should I hire you?"
 Communicate the information necessary to evaluate your ability to do the job successfully.
 Use language that is appropriate to the department/division.
 Know terms specific to the position. (For example, a job applicant interested in a Human Resources
position would likely be familiar with EEO laws, company policies and keywords that relate to
Human Resources.)
 Be aware that extreme terminology may not speak to those who are between you and the ultimate
hiring manager.

7
Use concise sentences

 Avoid large paragraphs. Use short sentences that provide small, digestible pieces of information.
 People remember what they see first and last so place your least important information in the middle
of your resume.

Use action verbs

Utilizing strong verbs in your resume can help bring a sense of power and direction to your work experience
as well as catch the eye of a potential employer. Try to add positive action verbs to your resume where
possible and relevant. The list below features a selection of such verbs to help you strengthen your resume
and effectively market yourself.

Achieved Added Consolidated Organized Performed Planned

Coordinated Created Developed Provided Purchased Reduced

Designed Directed Eliminated Saved Simplified Streamlined

Established Evaluated Expanded Strengthened Structured Supervised

Generated Identified Increased Trained Transformed Utilized

Maintained Managed Negotiated Verified Worked Wrote

Proofread until it’s perfect

Proofread, re-read and read again. Be sure to look for errors in punctuation, grammar and
spelling. Relying on your computer’s spell-check feature may not result in accuracy. Avoid
repeating words or phrases. Give sufficient and accurate information and assume your
employers will check your sources for accuracy.

Neatness counts

 Limit your resume to a maximum of two pages, unless your job is of a highly
scientific or technical nature.
 Print your resume on conventional white or off-white paper.
 Don't use fancy font styles which may be difficult to read; the most common types
used are Arial and Times New Roman with a font size between 10 and 12.
 Use bullets to help structure your resume.
 Underline, boldface and italicize to highlight credentials.
 Be consistent and use the same grammatical style.

8
 Technical Module
What is aircraft?

Aircraft’ means any machine that can derive support in the atmosphere from the reactions of
the air other than reactions of the air against the earth's surface

what is large aircraft?

‘Large aircraft’ means an aircraft, classified as an aeroplane with a maximum take-off mass
of more than 5700 kg, or a multi-engine helicopter;

what is small aircraft?

‘Small aircraft’ means an aircraft, classified as an aeroplane with a maximum take-off mass
of less than 5700 kg, or a single -engine helicopter.

Force acting on Aircraft: In all type of flying and flight calculation are based on
magnitude and direction of four forces.

1. Weight : It is the force of gravity acting downward upon everything that goes into the
aircraft, such as the aircraft itself, the crew, the fuel and the cargo.
2. Lift : It acts vertically and by so doing counteracts the effect of the weight.
3. Drag : It is the backward deterrent force and is caused by the disruption of the airflow
by the wings, fuselage, and protruding objects.
4. Thrust : It produced by the powerplant is the forward force that overcomes the force
of drag.

9
Fuselage: the fuselage is the main structure or body of the aircraft. Its provides space for
cargo, control, accessories passenger and other equipments. In the single engine aircraft it
also houses the power plant.

Two types of fuselage

1. Truss Type
2. Monocoque Type.

Wing: The wing of the aircraft are surface which are designed to produce lift when moved
rapidly through the air.

Wing Configuration: Its depend on the desire flight characteristic wings are build in
many shapes and size.

10
In addition to the particular consideration of the leading edge and trailing edge wings are also
provided certain desirable flight characteristic such as generate lift balance or stability

Cowling
Cowling usually refers to detachable covering of those area into which assess must be gained
regularly. Such as engine accessory section and engine mount or fire wall.

Empennage
The Empennage is also called the tail section and most of the aircraft designed consist of a
tail cone fix surface or moveable surface.

Horizontal stabilizer -- This structure, located in the rear of the airplane, is designed to
provide continuous longitudinal (from front to rear) stability. It prevents uncontrolled up and
down movements of the nose (pitching).

Vertical stabilizer -- This surface provides directional (right or left) stability. It acts like a
weathervane. It prevents uncontrolled left or right movements of the nose (yawing).

Flight Control
The direction of control of fixed wing aircraft take place around lateral longitudinal and
vertical axes by means of flight control surface. They are usually divided into two major
group.

1. Primary Control
2. Auxiliary Control

11
Primary Control

1.Ailerons: Are attached to the tailing of both wing of aircraft.

2.Elevators: Are attached to the tailing edge of the Horizontal Stabilizer.

3.Redder: Is hinged to the tailing edge to Vertical Stabilizer. This surface, which is
connected to the vertical stabilizer, moves the airplane around its vertical axis and is used to
yaw (move the tail to the left or right) the airplane

Auxiliary Control

Flaps -- These surfaces are located on the inside trailing edges of the wings. They can be
extended to provide greater wing area at slower speeds. This provides more lift and drag and
allows an airplane to land, take off, or fly at slower speeds.
Trailing Edge Flap: Are use to give the extra lift.

Leading Edge Flap: Is hinged to the leading edge of the main plain.

Speed Breaker: Sometime call dive flap. Serve to slow the aircraft in flight. These break are
used when descending at a steep angle or when approaching the runway for a landing.

Break Panels: May be located on certain part of the f uselage or on the wing surface.

Spoiler: Wing flight control surface mounted on the upper surface of each wing which
operated in conjunction with Ailerons to provide the lateral control.

Spoiler Type

1. Ground Spoiler: Ground Spoiler is extended only after the aircraft is on ground
thereby assisting in the break action.

12
 2. Flight Spoiler : Assist in the lateral control by extended whenever the Aileron on that
wing is roated up.
Trim tab:

1. Trim tab -- This small movable section of one or both ailerons permits adjustment
so the wings remain level; i.e., you can compensate for more weight on either side of
the airplane. Not all airplanes have aileron trim tabs
2.Rudder and elevator trim tabs -- These small, movable surfaces decrease control
pressures and help to establish hands-off flight (i.e., when the airplane will almost fly
by itself). All airplanes have elevator trim tabs controlled from the cockpit.
Landing gear
1. Main landing gear -- The component of the airplane that touches the runway
first during a normal landing. It is designed to take large loads and impacts.
2. Nose gear -- This component is designed to steer the airplane on the ground. It
is not designed for excessive impacts or loads. However, it is designed to carry the
weight of the forward portion of the airplane.
3. Nosewheel (tricycle) vs. tailwheel (conventional) -- Nosewheel airplanes have
the “third” wheel in front of the main landing gear (i.e., under the nose), as pictured
below. Nosewheel airplanes have much better handling (because there is less airplane
behind the pivot point) and visibility characteristics while taxiing. Almost all new
airplanes are nosewheel design.
a. Tailwheel airplanes have the “third” wheel under the tail. Tailwheel
airplanes can land on much rougher terrain and, consequently, are used by

b. Bush pilots. In a tail wheel airplane, this gear supports the weight of
the rear portion of the airplane.

4. Retractable landing gear -- Retracting the gear reduces drag and increases
airspeed without the need for additional power. The landing gear normally retracts
into the wing or fuselage through an opening, which may be covered by doors after
the gear is retracted. The smooth door will provide for the unrestricted flow of air
across the opening that houses the gear. The retraction or extension of the landing
gear is accomplished either electrically or hydraulically by landing gear controls from
within the cockpit. Warning indicators are usually provided in the cockpit to indicate
whether the wheels are extended and locked or retracted. In nearly all airplanes
equipped with retractable landing gear, a system is provided for emergency
gear extension in the event landing gear mechanisms fail to lower the gear.

13
AXES OF ROTATION

A. The airplane has three axes of rotation around which it moves. See the
illustration below.
1. Lateral (pitch) axis -- an imaginary line from wingtip to wingtip
a. Rotation about the lateral axis is called pitch and is controlled
by the elevator.
b. The rotation is similar to a seesaw. The bar holding the seesaw
is the lateral axis.
c. The angle between the airplane’s nose and the horizon is
known as the airplane’s pitch attitude.
2. Longitudinal (roll) axis -- an imaginary line from the nose to the tail
a. Rotation about the longitudinal axis is called roll and is
controlled by the ailerons.
b. The rotation is similar to a barbecue rotisserie, in which the spit
is the longitudinal axis.
c. The angle between the airplane’s wings and the horizon is
known as the airplane’s bank.
3. Vertical (yaw) axis -- an imaginary line extending vertically through
the intersection of the lateral and longitudinal axes
a. Rotation about the vertical axis is called yaw and is controlled
by the rudder. This rotation is referred to as directional control or
directional stability.
b. The rotation is similar to a weather vane, in which the post
holding the vane is the vertical axis.

The airplane can rotate around one, two, or all three axes simultaneously. Think of these
axes as imaginary axles around which the airplane turns, much as a wheel would turn
around axles positioned in these same three directions.

14
 Commercial Operation Module
Q1. What is PNR and what are the mandatory elements require to create a PNR?

Ans. PNR – Passenger Name Record

Components of PNR: A PNR is incomplete without any one of the following fields.

 P – Phone Field ( phone number )

 R – Received Forum ( it is the receipt given to passenger after the ticket has been made.)

 I – Itinerary Field ( it means all the travel details of passenger like date of travel , point of
origin & destination , class ,

 N – Name Field ( name of the passenger )

 T – Ticketing field / time limit / (time limit means a passenger has to credit his amount
within the limit provided by the airlines otherwise the ticket would be cancelled).

 SPL NOTE :

PACKAGE : A package includes hotel accommodation + flight/ train fares + meals + local
sightseeing .

In a Package we need to give the tickets , the hotel confirmation voucher , and contact
number of the person who would be with them and receive them.

Q2. What is Baggage Allowance?

Ans. Refers to the amount of luggage each passenger is permitted to transport free of charge. For
Example: In economy class luggage allowed is 20 KG. In business class 30 kg and First class 40 Kg

Q3. What is Excess Baggage?

Ans. A passenger's baggage presented at check-in counter that is in excess (either in terms of weight
or dimensions) of the free allowance. A charge is payable for excess baggage. For Example:
Permitted free baggage allowance by the airline is 20kg and passenger is carrying 25kg which means
passenger is carrying 5kg extra baggage.

Q4. What is Registered Baggage?

Ans. It means the luggage which is required to keep in cargo holds. It’s also known as Check-in
baggage.

Q5. What is Check in Luggage?

Ans. Check in luggage is the luggage which is required to keep in cargo holds instead of carrying to
the cabin of aircraft. It is also known as registered baggage.

15
Q6. What is Cabin Baggage?

Ans. Cabin Baggage is the type of luggage that passengers are allowed to carry along with them in the
cabin of the aircraft instead of moving to the cargo compartment. Passengers are allowed to carry a
limited number of smaller bags with them in the aircraft and contain valuables items needed during
the journey. There is storage space provided for hand luggage in overhead lockers. Cabin baggage is
also known as carry-on luggage.

Q7. What is GDS? How it’s different from CRS?

Ans. Global Distribution System is basically a computer ticket reservation system to get help for
flights, availability, fares and reservation. GDS is a worldwide access system. For Example:
Amadeus, Galileo, Saber.

CRS: A computer reservation system used to access information about schedules, availability, fares
and other travel formalities. A CRS is means of communication between agents and airlines, through
which reservations can be made. CRS is a single point access system. For Example: Flight Speed and
Opera.

Q8. What is No Show & Gate No Show?

Ans. No Show means a passenger has got a confirm reservation but passenger does not obtain the
boarding pass neither passenger boards the aircraft. In short a passenger holding a flight reservation
that fails to use it and cancel it just prior to the flight departure.

Gate No Show means passenger has got a confirm reservation and passenger obtains the boarding
pass but does not board the aircraft. In short when a passenger has got a confirm reservation &
passenger has already collected his or her boarding pass but he/she fails to use it.

Q9. What is difference between Domestic journey and International journey?

Ans. Domestic journey is to travel in domestic sectors within the one country where passenger can
travel without any visa. For Example: Travelling in India from DEL to BOM without VISA.

International journey is to travel anywhere in the world from one country to another country and for
international journey passenger has to get visa and other permission documents to enter in any
particular country. For Example: Travelling from DEL to LON requires VISA, Passport and some
other documents

Q10. What is Open Jaw and Example?

Ans. Open Jaws are of two types:

 Origin Open Jaw

 Destination Open Jaw

Origin Open Jaw means passenger travelling from one country to another country and coming back
in the same country but to different city. For Example: DEL-SIN-GOI

Destination Open Jaw means travel from point A to B then from C to A, with no air ticket with our
airline from B to C.

16
For Example:

Q11. What is Double Open Jaw?

Ans. Double Open Jaw means when the surface is broken twice.

For Example: DEL – DXB via flight and from DXB to SHJ passenger is going on his own via any
mode of transport than from SHJ – BOM via flig0ht and BOM to DEL on his own again via any mode
of transport.

Q12. What is Electronic Ticket?

Ans. An E-Ticket is an electronically issued passenger ticket, stored in the airline’s computer system
that eliminates the need to carry a paper ticket.

Q13. What is Boarding Pass?

Ans. Normally issued at check-in, in exchange for passenger’s ticket coupon. A boarding pass or card
indicates the class, flight no and seat number allocated to a passenger.

Q14. What is a Hub?

Ans. An airport or city in which an airline has a major presence and many flights to other
destinations. For Example: Air India has a Hub in Mumbai and KLM has a Hub in Amsterdam.

Q15. What is Refund?

Ans. Refund means reimbursement to the purchaser of whole amount, or a portion, of a fare for an
unused service of airlines ticket.

Q16. What is Round Trip?

Ans. Round trip means where the origin point & the departure point both are same For Example:
DEL-BOM-DEL.

Q17. What is Circle Trip?

Ans. A trip where passenger is travelling from one country to another country & returning back to the
same country he started his journey from via circuitous (different) route is called circle trip. For
Example: DEL-MAA-SIN-CCU-DEL.

Q18.* What is One Way?

`Ans. One way means a travel from origin to destination with no return. For Example: DEL – BOM
and no return booked.

Q19. What is return Trip?

Ans. Return Journey is the journey where passenger has got confirmed reservations both sides
onwards and return. For Example: DEL – BOM –DEL

17
Q19. What is the difference between Interline and Online transfer?

Ans. Online Transfer takes place when a passenger changes from the service of one carrier (Airline)
to another carrier.

Interline Transfer takes place when a passenger changes to another service of the same carrier
(Airline).

Q20. What is the difference between Piece concept and Weight concept for baggage?

Ans. Piece concept is the concept where-in we inform passenger about the number of pieces he can
carry in cabin baggage and check in baggage For Example: In cabin ladies are allowed to carry on
hand bag, ladies purse and a leap top bag.

Weight concept is the concept where-in we inform passenger about the weight allowed in cabin
baggage for carry-on luggage and check in luggage weight too. For Example: Cabin depending upon
airlines 7, 8 and 10 kg and for check in 20, 23 and 30 as per diff classes and visa.

Q21. What is Minimum Connecting Time?

Ans. MCT means the time required to connect between two flights for Domestic travel 30 minutes
and for international 45 minutes in case of internal time

Q22. What is Gateway?

Ans. Gateway means the passenger’s first point of arrival or last departure point while travelling
from one country to another.

Q23. What is overbooking?

Ans. It’s a situation in which more seats have been sold than available on an aircraft.

Q24. What is a Direct Flight?

Ans. Direct flight is the flight which starts from origin to destination without any stoppage in
between but could stop for fuelling or cleaning purpose. In short a flight that makes no stops from the
passenger’s board point to off point. For Example: DEL – BOM without any stoppage.

Q25. What is Connecting Flight?

Ans. Connecting flight is a flight in which passenger has to change the aircraft between the journey
or we can say between the origin and destination For Example: JAI – BOM via Indigo and BOM –
GOA via Spice Jet and aircraft change is required in BOM.

Q26. Difference between Published and Private Fares?

Ans. Published fare is the fare which is available for every passenger.

Private fare is only assigned to the travel agency like CAT fares. This includes the confidential codes
as well.

18
Q27. Mention three taxes applicable on airlines ticket?

Ans. 1) YQ (Fuel Surcharge) fuel tax

2) PSF (Passenger Service Fee) airport tax

3) UDF (User Development Fee) government tax

Q28. What is Check in? Mention its importance?

Ans. Check in is the process to get boarding pass after submitting the ticket coupon at check in
counter to clear the other security checks before reaching to the aircraft and without boarding pass
passenger cannot reach till the aircraft. Check in is the entry point of passenger from where the
passenger collect their boarding pass in exchange of ticket coupon. Check in counter is the starting
point to reach till the aircraft as first they need to collect boarding pass from check in counter.
Because without boarding pass passenger cannot reach till the aircraft because of security check in
and check in counter only issues the boarding pass.

Q29. What is Travel?

Ans. Travel means travelling from one place to another

Q30. Define the age limit of child?

Ans. A person who has reached his /her 2nd birthday and yet to reach his/her 12th birthday as on date
of journey.
Q31. Define the age limit of Adult?

Ans. A person who has reached his/her 12th birthday and above 12 years on date of date of the
journey.

Q32. Define the age limit of Infant?

Ans. A child who has not reached his/her 2nd birthday or more than 7 days on date of the journey.

Q33. Define the age limit of Senior Citizen?

Ans. A person who is more than 65 years of age on the date of journey is a senior citizen.

Q33. What is STD?

Ans. STD stands for Schedule Time of Departure which means a planned time decided by an airline
for a flight to depart.

Q34. What is ETD?

Ans. ETD stands for Estimated Time of Departure which means a new time expected by an airline for
flight to depart because of some operational reasons. For Example: Weather or ATC approval.

Q35. Mention three types of flight?

Ans. 1) Direct Flight

2) Via Flight

3) Connecting Flight

19
Q36. What is the meaning of Availability?

Ans. Availability is a term used to represent the number of seats remaining for purchase.

Q37. What is Global Indicator? Mention any GI’s?

Ans. Global indicators are modem to divide the world for a journey according to the oceans. It
appears next to the fare & tells what route the travel must take. For Example:

WH – Western Hemisphere

EH – Eastern Hemisphere

AT – Atlantic Ocean

PA – Pacific Ocean

Q38. What is Immigration?

Ans. Immigration is the process to get permission to enter in any other country without citizenship of
that country. It is to come as a settler into another country.

Q39. What is the full form of VISA? Name any three type of VISA?

Ans. VISA means the Visitors Intention to stay abroad. Types of VISA’s are as follows.

1) Student VISA

2) Work VISA

3) Permanent Citizen VISA

4) Tourist VISA

Q40. How much refund does a No-show passenger get if he presents the ticket for refund?

Ans. No show passenger only gets the PSF + UDF charges back.

Q41. What is the difference between Full service airline & Low cost airline?

Ans. Full service airline are the airlines who provides free meal, extra frills & passenger don't have
to pay extra amount for that as it’s already involved in the fare. For Example: Kingfisher, Air India,
British Airways and Jet Airways.

Low cost airline are the airlines where passenger are not provided any facilities like free meal &
extra frills.

Categorize the following as Full Service Airline or LCC:

Indigo – LCC Kingfisher – FSA Air India – FSA

Spice Jet – LCC Go Air – LCC Paramount – FSA

Q42. What do you know about Conjunction Ticket?

Ans. Conjunction Ticket means a ticket issued to a passenger in conjunction with another ticket
which constitute single contract of carriage.

20
Identify the Codes:
IATA: International Air transport association. AVML: Asian vegetarian meal

ICAO: International civil aviation organization JNML: Jain Meal

STD: Schedule time of Departure CHML: Child meal

ETD: Estimated time of departure SPML: Special meal

IROE: IATA rates of exchange AAI: Airport authority of India

UFTAA: United Federation of Travel agent’s BCAS: Bureau of civil aviation security
Associations
CISF: Central industrial security force
OSI: Other services information
WCHS: Wheelchair Service
SSR: Special service request
SEMN: Seaman
PNR: Passenger name Record
TWOV: Transit without VISA
UNMR: Unaccompanied minor
FQTV: Frequent Traveller
DGCA: Directorate general of civil aviation
ARNK: Arrival not Known
BSCT: Baby basket
NSSA: Non-smoking aisle Seat
WHCR: Wheelchair request
IST: Indian Standard Time
FBA: Free baggage allowance
GMT: Greenwich Mean Time

Decode the following Currency:

ETB – Ethiopia Birr (Eritrea) AED – Arab Emirates Dirhams

USD – United States Dollars (Ecuador) NPR – Nepal Rupees

CNY – Yuan Renminbi (China) GBP – Great Britain Pound

GBP – Great Britain Pounds (United Kingdom) SGD – Singapore Dollars

INR – Indian Rupees (India) OMR – Oman Rials

BDT – Bangladesh Taka MYR – Malaysia Ringits

THB – Thailand Baht AUD - Australian Dollar

LKR – Lankan Rupees

21
Identify the Capital of the following Countries:
Qatar – Doha

Myanmar – Naypyidaw

Saudi Arabia – Riyadh

Mention the States where following is Located:

Silchar – Assam Gwalior – Madhya Pradesh (MP)

Darjeeling – West Bengal Aizwal – Mizoram

Cochin – Kerala Jodhpur – Rajasthan

Ahmadabad – Gujrat Dehradoon – Uttarakhand

Gaya – Bihar

Mention the name of the following

Airport:
Mumbai – Chattarpati Shivaji International Delhi – Indira Gandhi International Airport.
Airport.
Hyderabad – Shamshabad Airport

Identify the City Codes for:

Yangoon – RGN Paris: PAR

Dehradun – DED Bangkok: BKK

Mangalore – IXE

Colombo – CMB

Pathankot – IXP

Sharjah – SHJ

Dubai – DXB

Kuala Lumpur: KUL

Kozikode: CCJ

Ranchi: IXR

Amritsar: ATQ

Singapore: SIN

Toronto: YTO

22
Flight codes :
Jet Airways : 9W British Airways : BA Air China : CA

Kingfisher : IT Go Air : G8 Unite Indigo : 6E

Spice Jet : SJ Singapore Airways : SQ Air India :AI

Jet Lite : S2 Canadian Airlines : CP

Fares Construction & Ticketing Formula for fares.

NUC : Neutral Unit of construction NUC * IROE = Fares

MPM : Maximum permitted mileage HIP : Highest intermediate Point

DOMESTIC CODE :
CITY STATE AIRPORT NAME AIRPORT CODE

Agartala Tripura Agartala Singerbhil IXA

Agra Uttar Pradesh Agra Airport AGR

Ahmedabad Gujarat Ahmedabad Airport AMD

Allahabad Uttar Pradesh Allahabad Bamrauli IXD

Amritsar Punjab Amritsar Raja Sansi Airport ATQ

Aurangabad Maharashtra Chikalthan IXU

Bagdogra Sikkim Bagdogra Airport IXB

Bangalore Karnataka Bangalore Airport BLR

Bhavnagar Gujarat Bhavnagar Civil Airport BHU

Bhopal Madhya Pradesh Bhopal Airport BHO

Bhubaneswar Orissa Bhubaneswar Airport BBI

Bhuj Gujarat Bhuj Rudra Mata Airport BHJ

Calcutta (Kolkata) West Bengal Netaji S C Bose International CCU

Chandigarh Chandigarh Chandigarh Airport IXC

Chennai(Madras) Tamil Nadu Menmbarkam Airport MAA

Cochin Kerala Cochin Airport COK

Coimbatore Coimbatore Coimbatore Peelamedu Airport CJB

23
Daman Daman Daman Airport NMB

Dehradun Uttar Pradesh Dehradun Grant Airport DED

Dibrugarh Assam Dibrugarh Airport DIB

Dimapur Nagaland Dimapur Airport DMU

Diu Daman and Diu Diu Airport DIU

Gauhati Assam Gauhati Borjhar GAU

Goa Goa Dabolim Airport GOI

Gwalior Madhya Pradesh Gwalior Airport GWL

Hubli Karnataka Hubli Airport HBX

Hyderabad Andhra Pradesh Begumpet Airport HYD

Imphal Manipur Imphal Municipal Airport IMF

Indore Madhya Pradesh Indore Airport IDR

Jaipur Rajasthan Jaipur Airport JAI

Jammu Jammu & Kashmir Jammu Airport IXJ

Jamnagar Gujarat Govardhanp Airport JGA

Jamshedpur Jharkhand Jamshedpur Sonari Airport IXW

Jodhpur Rajasthan Jodhpur Airport JDH

Jorhat Assam Rowriah Airport JRH

Kanpur Utter Pradesh Kanpur Airport KNU

Khajuraho Madhya Pradesh Khajuraho Airport HJR

Kozhikode (Calicut) Kerala Kozhikode (Calicut) Airport CCJ

Leh Jammu & Kashmir Leh Airport IXL

Lucknow Utter Pradesh Amausi Airport LKO

Ludhiana Punjab Ludhiana Sahnewal LUH

Madurai Tamil Nadu Madurai Airport IXM

Mangalore Karnataka Mangalore Bajpe Airport IXE

Mumbai (Bombay) Maharashtra C S M International Airport BOM

Nagpur Maharashtra Sonegaon Airport NAG

24
Nanded Maharashtra Nanded Airport NDC

Nasik Maharashtra Gandhi Nagar Airport ISK

New Delhi Delhi Indira Gandhi International Airport DEL

Patna Bihar Patna Airport PAT

Pondicherry Union Territory (UT) Pondicherry Airport PNY

Poona (Pune) Maharashtra Lohegaon Airport PNQ

Porbandar Gujarat Porbandar Airport PBD

Port Blair Andaman and Nicobar Port Blair Airport IXZ

Puttaparthi Andhra Pradesh Puttaparthi Airport PUT

Rae Bareli Uttar Pradesh Rae Bareli Airport BEK

Rajkot Gujarat Rajkot Airport RAJ

Ranchi Jharkhand Ranchi Airport IXR

Shillong Meghalaya Shillong Barapani Airport SHL

Silchar Mizoram Kumbirgram Airport IXS

Srinagar J&K Srinagar Airport SXR

Surat Gujrat Surat Airport STV

Tezpur Assam Tezpur Airport TEZ

Tiruchirapally Tamil Nadu Tiruchirapalli Airport TRZ

Tirupati Andhra Pradesh Tirupati Airport TIR

Trivandrum Kerala Trivandrum International Airport TRV

Udaipur Rajasthan Udaipur Airport UDR

Vadodara Gujarat Vadodara Airport BDQ

Varanasi Utter Pradesh Babatpur Airport VNS

Vijayawada Andhra Pradesh Vijayawada Airport VGA

Vishakhapatnam Andhra Pradesh Vishakhapatnam Airport VTZ

25
 Aviation Phonetic Alphabet
A- Alpha N-November
B-Bravo O- Oscar
C- Charlie P-Papa
D- Delta Q- Quebec
E-Echo R-Romeo
F- Foxtrot S-Sierra
G- Golf T- Tango
H- Hotel U- Uniform
I-India V-Victor
J- Juliet W- Whiskey
K- Kilo X- X-ray
L-Lima Y- Yankee
M- Mike Z-Zulu

GROUND HANDLING MODULE

Fire Protection Requirements for Fire To Occur Three things are required for a fire:

(1) fuel — some- thing that will, in the presence of heat, combine with oxygen, thereby
releasing more heat and as a result reduces itself to other chemical compounds;

(2) heat — accelerates the combining of oxygen with fuel, in turn releasing more heat; and

(3) oxygen — the element which combines chemically with another substance through the
process of oxidation. Rapid oxidation, accompanied by a noticeable release of heat and light,
is called combustion or burning.

Remove any one of these things and the fire extinguishers. Classification of Fires For
commercial purposes, the National Fire Protection Association (NFPA) has classified fires
into three basic types: Class A, Class B, and Class C.

1. Class A fires occur in ordinary combustible materials, such as wood, cloth, paper,
upholstery materials, and so forth.

2. Class B fires occur in flammable petroleum products of other flammable or combustible

liquids, greases, solvents, paints, and so forth.

3. Class C fires occur involve energized electrical wiring and equipment.

A fourth class of fire, with which the technician should be familiar, the Class D fire, is
defined as fire in flammable metal.

A fire extinguisher, or extinguisher, is an active fire protection device used to

extinguish or control small fires, often in emergency situations. It is not intended for use on
an out-of-control fire, such as one which has reached the ceiling, endangers the user (i.e., no
escape route, smoke, explosion hazard, etc.), or otherwise requires the expertise of a fire
department. Typically, a fire extinguisher consists of a hand-held cylindrical vessel
containing an agent which can be discharged to extinguish a fire.

26
Inspection of Fire Extinguishers Fire extinguishers should be checked periodically
utilizing a checklist. If a checklist is unavailable, check the following as a minimum:

• Proper location of appropriate extinguisher

• Safety seals unbroken
• All external dirt and rust removed
• Gauge or indicator in operable range
• Proper weight
• No nozzle obstruction
• No obvious damage
Airport or other local fire departments can usually help in preparing and often can provide
extinguisher checklists. In addition, these fire departments can be helpful in answering
questions and assisting in obtaining repairs to or replacement of fire extinguishers.

Identifying Fire Extinguishers Fire extinguishers should be marked to indicate suit- ability
for a particular class of fire. The markings should be placed on the fire extinguisher and in a
conspicuous place in the vicinity of the fire extinguisher. When the location is marked,
however, extreme care must be taken to ensure that the fire extinguisher kept at that location
is in fact the type depicted by the marking. In other words, if a location is marked for a Class
B fire extinguisher, ensure that the fire extinguisher in that location is in fact suitable for
Class B fires. Markings should be applied by decalcomanias (decals), painting, or similar
methods. They should be legible and as durable as necessary for the location. For example,
markings used outside need to be more durable than those in the hangar or office spaces.
Where markings are applied to the extinguisher, they should be located on the front of the
shell (if one is installed) above or below the extinguisher nameplate. Markings should be
large enough and in a form that is easily seen and identifiable by the average person with
average eyesight at a distance of at least 3 feet. Where markings are applied to wall panels,
and so forth, in the vicinity of extinguishers, they should be large enough and in a form that is
easily seen and identifiable by the average person with average eyesight, at a distance of at
least 25 feet.

27
Using Fire Extinguishers When using a fire extinguisher make sure you have the correct
type for the fire. Most extinguishers have a pin to pull that will allow the handle to activate
the agent. Stand back 8 feet and aim at the base of the fire or flames. Squeeze the lever and
sweep side to side until the fire is extinguished.

TOWING:

Towing of Aircraft Movement of large aircraft without engine power on an airport and about
the flight line and hangar is usually accomplished by towing with a tow tractor (sometimes
called a “tug”). In the case of small aircraft, some moving is accomplished by hand, by
pushing on the correct areas of the aircraft. Some types of tow bars available for general use
can be used for many types of towing operations. These bars are designed with sufficient
tensile strength these bars are designed with sufficient tensile strength.

28
TAXING

Taxiing Aircraft As a general rule, only rated pilots and qualified air- frame and power plant
technicians are authorized to start, run up, and taxi aircraft. All taxiing operations should be
performed in accordance with applicable local regulations Taxing of Aircraft Movement of
large aircraft on an airport and about the flight line and hangar or towards the run way is
usually accomplished by engine power.

Taxi Signals
Lights Meaning
Flashing green Cleared to taxi

Steady red Stop

Flashing red Taxi clear of runway in use

Flashing white Return to starting point

Alternating red and green Exercise extreme caution

The standard position for a signalman is slightly ahead of and in line with the
aircraft’s left wingtip. As the signalman faces the aircraft, the nose of the aircraft is on the
left. The signalman must stay far enough ahead of the wingtip to remain in the pilot’s field of
vision. It is a good practice to perform a foolproof test to be sure the pilot can see all signals.

Taxi signals are usually given at night with the aid of illuminated wands attached to
flashlights. Night signals are made in the same manner as day signals with the exception of
the stop signal. The stop signal used at night is the “emergence stop” signal. This signal is
made by crossing the wands to form a lighted “X” above and in front of the head.

29
 A taxi signalman indicating his readiness to assume guidance of the aircraft by
extending both arms at full length above his head, palms facing each other.

Types of Fuel and Identification:

Two types of aviation fuel in general use are aviation gasoline, also known as AVGAS, and
Aviation Turbine Fuel (ATF), also known as JET A fuel.

30
 AIRPORT OPERATION MODULE
Responsibility of Operation-In-Charge:
1. Making FLIGHT PLAN
2. Making PASSENGER MANIFEST
3. Making LOAD and TRIM SHEET
4. Making LOAD and TRIM SHEET for CARGO OPERATION
5. Making SECURITY CHECK CERTIFICATE
6. Making NON SCHEDULE PERFOR MA
7. Co-ordinate with ATC BRIFING MANEGER for flight dispatch
8. Co-ordinate with COMMUNICATION BRIFING MANEGER for flight
dispatch

9. Co-ordinate with METEROLOGICAL BRIFING MANEGER for flight

dispatch

10. Co-ordinate with MCD for ADC& FIC NO

11. Co-ordinate with AIR FORCE BASE /OTHER AIRPORT ATC for
landing/parking permission

WHAT DOES A FLIGHT PLAN LOOK LIKE

1. Type Your choices here are "VFR", "IFR", or "DVFR". "DVFR" is the flying through the
"defense zones" ADIZ (Aircraft Defense Identification Zone), mentioned above.

2. Aircraft identification Here you would list your "N" number, N1557G, for example.

31
3. Aircraft type / special equipment This is for your model number, C172, for example. And,
you follow your type with a suffix that denotes what equipment you have aboard your
aircraft.

/X no transponder
/T transponder, no altitude capability
/U transponder, with altitude encode capability
/D DME, no transponder
/B DME, transponder with no altitude capability
/A DME, transponder with altitude capability

and so on. If your Cessna 172 had DME, and a "mode C" transponder, you would enter
"C172/A".

4. True airspeed Using the performance tables for your aircraft, enter the TAS for the altitude
that you plan to cruise at.

5. Departure point Enter the Airport Identifier Code for the airport that you will be departing
from. For example, "MSP" if departing from Minneapolis/St. Paul International Airport.

6. Departure time (Z) Proposed / Actual Enter your proposed departure time, in "Zulu time".
That's aviation speak for GMT, Greenwich Mean Time, or UTC, Universal Time
Coordinated. After you depart and call in with your departure time, it will be entered in the
"Actual" box.

7. Cruising altitude The altitude that you propose to finally end up cruising at. This is
advisory only, you can change your mind and fly a new altitude any time you want to.

8. Route of flight Your proposed routing. As with the altitude, this is your best estimate at the
time you file. You can change your routing once you get going if you wish to. If you are
proceeding direct from segment to another, use the word "direct".

So, your entry may look like this: "Direct Flying Cloud, Victor 187 Redwood Falls, Victor
217 Garden City, Direct". In this sample entry, "Flying Cloud, Redwood Falls and Garden
City" are the names of the VOR's that you will be navigating to. "Victor 187" and "Victor
217" are the designated routes from one VOR to another that you will be using, and the last
word, "direct", means that after Garden City you will be going direct to your landing airport.

9. Destination (name of airport and city) If you're going to, say, Chicago you'll want to let
them know which airport you will be landing at.

10. Estimated time enroute Enter your best estimate, hours and minutes.

11. Remarks A golden opportunity to give your dissertation on world events, political
feelings, or talk about life in general. Or, something more aviation-orientated like "Will
cancel flight plan with Aberdeen Flight Service." Or, "Will customs with so and so."

12. Fuel on board, Hours / Minutes The obvious information.

13. Alternate airport(s) More for an IFR flight, which uses the same form. However, if you
feel that there is a chance that you may have to land at another field, enter that information
here.
32
14. Pilot's name, addresses, and telephone number and home base Pretty obvious here too.
"Home base" would be the 3 letter identifier for where the airplane is normally based. You
can save yourself some time here by pre-registering with your local FSS. Once that is done,
you would just say "On file, MSP."

15. Number on board usually referred to among the aviation community as "SOB", Souls On
Board. A slightly haunting phrase.

16. Color of aircraft something like "White, red trim". In case a search is necessary this
information may be of value.

17. Destination contact / telephone (optional) it’s a good idea to list a telephone number here.
It's human nature to forget things- like canceling a flight plan.

STANDARD WEIGHT OF FLIGHT CREW/ PASSENGERS:

1. Crew 85 (75+10) kg.

2. Adult passenger (both Male & Female) 75 kg.

3. Child (Between 2 years and 12 years age) 35 kg.

4. Infant (Less than two years) 10 kg.

33
TANDARD FORM 245 (6/77) NO. OF PASSENGERS
Prescribed by USDA FSM 5716 USDI
PASSENGER AND CARGO
MP9400.518 MANIFEST ON THIS PAGE PAGE OF

PROJECT
ORDERING UNIT NAME PROJECT NO.

NAME OF CREW MODE OF TRANS & ID NO. PILOT OR DRIVER

IF DELAYED
CHIEF OF PARTY REPORT TO: CONTACT

DEPARTURE INTERMEDIATE STOPS DESTINATION

PLACE ETD ETA PLACE ETD ETA PLACE

PASSENGER AND/OR CARGO NAME M/F PASSENGER CARGO DUTY ASSIGNMENT HOME UNIT
WEIGHT WEIGHT IF APPLICABLE

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.
SIGNATURE OF AUTHORIZED
REPRESENTATIVE DATE

CHIEF OF PARTY COPY

34
 Top Airlines in India and general information about company.

Air India

Air India is the flag carrier airline of India owned by Air India Limited (AIL), aGovernment of
India enterprise. The airline operates a fleet of Airbus andBoeing aircraft serving various
domestic and international airports. It is headquartered at the Indian Airlines House in New
Delhi. Air India has two major domestic hubs at Indira Gandhi International
Airport and Chhatrapati Shivaji International Airport, and secondary hubs at Chennai
International Airport and Netaji Subhas Chandra Bose International Airport, Kolkata.

The airline formerly operated a hub at Frankfurt Airport which was terminated on account of high
costs. However, another international hub is being planned at the Dubai International Airport

Air India

IATA ICAO Callsign

AI AIC AIRINDIA

Founded July 1930 (as Tata Airlines)

Commenced operations 15 October 1932

 Indira Gandhi International Airport (Delhi)

Hubs  Chhatrapati Shivaji International Airport(Mumbai)

 Chennai International Airport (Chennai)

Secondary hubs
 Netaji Subhas Chandra Bose International Airport(Kolkata)

 Hong Kong International Airport (Hong Kong)

Focus cities
 Kempegowda International Airport (Bangalore)
 Trivandrum International Airport (Trivandrum)
 Cochin International Airport(Cochin)
 Rajiv Gandhi International Airport (Hyderabad)
 Sardar Vallabhbhai Patel International Airport(Ahmedabad)

Frequent-flyer program Flying Returns

Airport lounge Maharaja Lounge

Alliance Star Alliance (future member: July 2014)[1]

35
  Air India Express
Subsidiaries
 Air India Regional

Fleet size 99 (excluding subsidiaries)(+34 on orders)[2]

Destinations 90

Company slogan Your Palace in the Sky

Parent company Air India Limited

Headquarters Indian Airlines House

Parliament Street, New Delhi

Delhi, India.[3]

Key people JRD Tata (Founder)

Rohit Nandan, IAS (CEO)

Syed Nasir Ali, IRS(JMD)

Air India and Indian Airlines operated as two completely different airlines, though completely
owned by the government of India. Air India mainly operated on International long-haul routes
while Indian Airlines operated on domestic and international short-haul routes. Both airlines had
different fleet expansion and retirement plans. In 2007, the government decided to bring both the
airlines, including Air India Express and Indian Airlines' low cost subsidiary Alliance Air under the
control one body.[32]

National Aviation Company of India Limited

Air India Indian

Air India Air India Air India Charters Air India Air Alliance
Express Cargo Limited Transport Services Air

The Government of India announced that Air India would be merged with Indian Airlines. As part
of the merger process, a new company called the National Aviation Company of India
Limited (NACIL), now called Air India Limited was established as the holding company for Air
India and its subsidiaries. In February 2011, the merger came into effect.

Air India Limited

Air India Air India Express Air India Regional

Air India has codesharing agreements with the following airlines (as of June 2013):
 Air Canada (SA)  Austrian Airlines (SA)  Singapore Airlines (SA)
 Adria Airways (SA)  EgyptAir (SA)  South African Airways (SA)
 Aeroflot (ST)  Ethiopian Airlines (SA)  SriLankan Airlines (OW)

36
 Alitalia (ST)  Kuwait Airways  Swiss International Airlines (SA)
 Air Mauritius  Lufthansa (SA)  Turkish Airlines (SA)
 Asiana Airlines (SA)

SA = Star Alliance, ST = SkyTeam, OW = OneWorld

Board of Directors

Shri Rohit Nandan Director-Commercial,

Chairman and Managing Director, Air India Ltd.
Air India Ltd.
Shri Gurcharan Das
Mrs. M. Sathiyavathy Ex-CEO & MD of Procter & Gamble India,
AS&FA, Management Consultant and Author
Ministry of Civil Aviation
Shri Arun Kumar
Dr Prem Vrat
Jt.Secretary,
Ministry of Civil Aviation Founder Director, IIT, Roorkee, Vice
Chancellor & Professor, ITM University,
Shri Syed Nasir Ali
Gurgaon
Jt. Managing Director,
Air India Ltd.
Shri K K Nohwar
Air Marshal (Retd), PVSM VM
Shri S. Venkat
Director - Finance,
Prof. RH Dholakia
Air India Ltd.
Professor IIM Ahmedabad

Shri N. K. Jain
Smt Renuka Ramnath
Director-Personnel,
Ex-CEO, ICICI Venture, Founder, MD & CEO
Air India Ltd.
of Multiples Alternate Asset Management Pvt
Ltd
Shri Pankaj Srivastava

Awards and achievements

 9th Most Luxurious First Class Cabin in the world, The Richest, April 2014[100]
 Preferred International Airline award for travel and hospitality from Awaz Consumer
Awards 2006[101]
 Best International West Bound Airline out of India for three successive years by Galileo
Express TravelWorld Award
 Best Corporate Social Responsibility Initiative. by Galileo Express TravelWorld Award[102]
 Best Short-Haul International Airline by Galileo Express TravelWorld Award 2008[102]
 The Mercury Award for the years 1994 and 2003, from the International Flight Catering
Association, for finest in-flight catering services.

37
 Amity Corporate Excellence Award instituted by the Amity International Business School,
Noida, Uttar Pradesh to honour Corporates with distinct vision, innovation, competitiveness
and sustenance.[102]
 Reader’s Digest Trusted Brand Award[102]
 Dun and Bradstreet Award(D&B)- first in terms of revenue out of the top airline companies
out of India[102]
 Best South Asian Airline award by readers of TTG Asia, TTG China, TTG Mice and TTG-
BT Mice China, all renowned Mice and business travel publications.[102]
 Cargo Airline of the Year at the 26th Cargo Airline of the Year Awards[103]
 The airline entered the Guinness Book of World Records for the most people evacuated
by a civil airliner. Over 111,000 people were evacuated from Amman to Mumbai – a
distance of 4,117 km, by operating 488 flights in association with Indian, from 13 August
to 11 October 1990 – lasting 59 days. The operation was carried out during Persian Gulf
War in 1990 to evacuate Indian expatriates from Kuwait and Iraq.[104]
 The Montreal Protocol Public Awareness Award was awarded to Air India by the
United Nations for environmental protection, especially in the ozone layer.[105]
 World's first all-jet airline- June 1962
 World's largest operator of Airbus A310-300
 Air India's security department became the first aviation security organisation in the world
to acquire ISO 9002certification (31 January 2001).
 Air India's Department of Engineering has obtained the ISO 9002 for its Engineering
facilities for meeting international standards.
 Fifth airline in the world to receive the Boeing 787

GoAir
GoAir was founded in the year 2005 by Jehangir Wadia, the younger son of eminent Indian
industrialist Nusli Wadia. The airline marked the entry into the critical aviation sector for the
Wadia Group,[6] an Indian business conglomerate famous for its companies like Bombay
Dyeing and Britannia Industries.[7] The Wadia group wholly owns the airline. Jehangir Wadia is
also the Managing Director (MD) of the airline.[8] GoAir launched its operations in November
2005 using Airbus A320 aircraft.[7]

Destinations
GoAir operates to 21 destinations in India, with over 100 daily flights and approximately 750
weekly flights. Airport Full Names

 Andaman and Nicobar Islands

 Port Blair – Veer Savarkar Airport
 Assam
 Guwahati – Lokpriya Gopinath Bordoloi International Airport
 Bihar

38
  Patna – Lok Nayak Jayaprakash Airport
 Chandigarh
 Chandigarh Airport
 Delhi
 Indira Gandhi International Airport Hub
 Goa
 Dabolim Airport
 Gujarat
 Ahmedabad – Sardar Vallabhbhai Patel International Airport
 Jammu & Kashmir
 Jammu – Jammu Airport
 Srinagar – Srinagar Airport
 Leh – Leh Kushok Bakula Rimpochee Airport
 Jharkhand
 Ranchi – Birsa Munda Airport
 Karnataka
 Bangalore – Kempegowda International Airport
 Kerala
 Kochi – Cochin International Airport
 Maharashtra
 Mumbai – Chhatrapati Shivaji International Airport Hub
 Nagpur – Dr. Babasaheb Ambedkar International Airport
 Pune – Pune International Airport
[11]

 Rajasthan
 Jaipur – Sanganer Airport
 Tamil Nadu
 Chennai – Chennai International Airport
 Uttar Pradesh
 Lucknow – Amausi Airport
 West Bengal
 Siliguri – Bagdogra Airport
 Kolkata – Netaji Subhash Chandra Bose International Airport

GoAir

39
 IATA ICAO Callsign
G8 GOW GO AIR

Founded 2005

Commenced operations November 2005

 Chhatrapati Shivaji International Airport(Mumbai)

Hubs

 Indira Gandhi International Airport (Delhi)

Secondary hubs

 Kempegowda International Airport (Bangalore)

Focus cities
 Srinagar Airport

[1]
Frequent-flyer program GoClub

Fleet size 19

Destinations 21

Company slogan Fly Smart

Parent company Wadia Group

Headquarters Worli, Mumbai, Maharashtra, India

Key people Jehangir Wadia (MD)

Giorgio De Roni (CEO

Awards and achievements

GoAir has won the following awards:

40
  Best Domestic Airline For Excellence in Quality and Efficient Service by Pacific Area Travel
Writers Association (2008).[21]
 Best Performing Airline by Airbus (2011).

SpiceJet

SpiceJet is an Indian low-cost airline owned by the Sun Group of India.[3] It has its registered
office in Chennai, Tamil Nadu, and a corporate office inGurgaon, Haryana.[4] It began service in
May 2005, and by December 2013, it had a market share of 19.1% in the Indian domestic
market, which makes it the third largest carrier, ahead of Air India, and GoAir.

SpiceJet

IATA ICAO Callsign

SG SEJ SPICEJET

Founded 1993 (as ModiLuft)

Commenced operations 5 May 1993; 21 years ago

 Chennai International Airport

Hubs  Indira Gandhi International Airport (Delhi)
 Rajiv Gandhi International Airport (Hyderabad)
[1]

 Chhatrapati Shivaji International Airport(Mumbai)

Secondary hubs
 Kempegowda International Airport (Bangalore)

 Cochin International Airport(Kochi)

Focus cities
 Netaji Subhas Chandra Bose International Airport(Kolkata)
 Pune International Airport
 Sardar Vallabhbhai Patel International Airport(Ahmedabad)

[2]
Frequent-flyer program SpiceJet MAX

Fleet size 58 (+70 orders)

Destinations 54

Company slogan Flying for everyone

Parent company Sun Group

41
 [3]
Headquarters Gurgaon, India

Awards and achievements

 No. 1 on-time performance as per DGCA computed for Delhi, Mumbai, Bengaluru, and
Hyderabad for the month of February 2014.
 No. 1 on-time performance as per DGCA computed for the month of January 2014, for six
metro airports to include Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, and Mumbai.
 No. 1 on-time performance as per DGCA computed for the month of December 2013, for six
metro airports to include Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, and Mumbai.
 India’s Best Low Cost Airline by Outlook Traveller (2008, 2010, 2011 & 2012)
 India’s International Low Cost Carrier of the Year- 2012 by Travel Agents Association of
India. (TAAI)
 India’s Most Outstanding Airline LCC-Domestic Award, by Travel and Hospitality. (2012)
 Best Website at 'World Low Cost Airlines Asia Pacific Conference'. (2010 & 2012)
 CIO 100 Award in IT efforts for customer satisfaction and business growth category. (2007,
2008, 2009, 2011 & 2012)
 India’s best low-fare airline in a survey conducted by MaRs on behalf of Hindustan
Times (Dec 2009)
 World Travel Market Award for multi-channel approach in distribution. (2009)
 National Award (ICWAI) for excellence in Cost Management. (2009)

IndiGo

IndiGo is an Indian airline company headquartered at Gurgaon, India. It is a low cost carrier and
the largest airline in India[2] with a market share of 31.6% as of April 2014. IndiGo is one of the
fastest growing low cost carriers in the world. With its fleet of 78 new Airbus A320 aircraft, the
airline offers 494 daily flights connecting to 36 destinations.

42
 IndiGo

IATA ICAO Callsign

6E IGO IFLY

Founded 2006

Commenced operations 4 August 2006

 Indira Gandhi International Airport (Delhi)

Hubs

 Chhatrapati Shivaji International Airport(Mumbai)

Secondary hubs
 Netaji Subhash Chandra Bose International Airport(Kolkata)

 Chennai International Airport (Chennai)

Focus cities
 Kempegowda International Airport (Bangalore)
 Rajiv Gandhi International Airport (Hyderabad)
 Sardar Vallabhbhai Patel International Airport(Ahmedabad)
 Lucknow International Airport (Lucknow)

Fleet size 78

Destinations 36

Parent company InterGlobe Enterprises

Headquarters Gurgaon, Haryana, India

Key people Rahul Bhatia, MD

Aditya Ghosh, president

43
 Awards and achievements

IndiGo has won the following awards:

 Best LCC (low-cost carrier) by the Airline Passengers Association of India (2007).
 Best LCC at the Galileo Express Travel Awards (2008).
 CNBC Awaaz's Travel Award for best low cost airline(2009).
 Skytrax Awards – Best low cost carrier (2010, 11, 12,13)

 Air India SATS Airport Services Private Limited.

Air India, India's flag carrier, in consortium with SATS Ltd, Singapore's leading provider of
gateway services and food solutions, have set up a 50-50 Joint Venture Company, Air India
SATS Airport Services Private Limited (AISATS), to provide integrated ground handling and
cargo services across India.

The first station to be set up under the AISATS banner was at the new Rajiv Gandhi
International Airport at Shamshabad, Hyderabad. The airport commenced operations on 23
March 2008. This was followed closely by the new Bengaluru International Airport at
Devanhalli, Bangalore on 24 May 2008.

The latest station to be operationalized under AISATS is at India's flagship airport, Indira
Gandhi International Airport, New Delhi, concurrent with the opening of the new Terminal 3,
which was opened on 28 July 2010.
Specialties
Aviation Integrated Ground and Cargo Handling

SATS Ltd., commonly abbreviated as SATS (Simplified Chinese) is the chief ground-handling
and in-flight catering service provider at Singapore Changi Airport. SATS controls about 80% of
Changi airport's ground handling and catering business.

SATS runs ground handling and airline catering operations at nearly 40 airports across Asia
Pacific. Besides its operations in Singapore, SATS has also established a network in Asia
through joint ventures in China, Hong Kong, Macau, India, the Philippines, Indonesia, Taiwan,
Vietnam and the Maldives.

SATS Ltd.

Type Public (SGX: S58)

44
Industry Ground handling, Airline catering services

Predecessor(s) Singapore Airport Terminal Services Limited

Founded 1972

Headquarters Singapore

Key people Edmund Cheng (Chairman)

Tan Chuan Lye (President and CEO)

WHSmith plc is a British retailer which operates a chain of high street, railway station, airport,
hospital and motorway service station shops selling books, stationery, magazines, newspapers and
entertainment products. Its headquarters are in Swindon, Wiltshire. Smith's is listed on the London Stock
Exchange and is a constituent of the FTSE 250 Index. It was the first chain store company in the world, and
was responsible for the creation of the ISBN book catalogue system

Type Public

Traded as LSE: SMWH

Industry Retail

Founded London (1792)

45
 Number of 1,288 (615 high street & 673 travel) (As of 31 August 2013) [1]
locations

Key people Henry Staunton (Chairman)

Stephen Clarke (CEO)

Revenue £1,186 million (2013)[2]

Operating £107 million (2013)[2]

income

Profit £87 million (2013)[2]

Number of 14,723 (2013) [2]

employees

Website www.whsmithplc.co.uk

CAMBATA AVIATION
PROFILE
From a modest start as National Helicopters Limited, founded in 1954 by Kershi Cambata to provide aerial spraying and
helicopter operations, Cambata began its comprehensive Ground Handling operation in Mumbai (BOM) in 1967 as the
only competitor to Air India. Our first customer was B.O.A.C. and other international airlines followed. In 1972 we
expanded our operation to New Delhi with Swissair as our inaugural carrier.
With the liberalization of Ground Handling Services in the mid 2000’s, Cambata expanded its operations to cover
Chennai (MAA), Pune (PNQ), Ahmedabad (AMD) and Goa (GOI).
In 2008, Cambata won the competitive bidding to provide Ground Handling (GHA’s) in both Mumbai and New Delhi for
the next 10 years.
Cambata is now the largest independent Ground Handling provider in India with some 7,000 employees across its
locations. The company remains family owned.

MANAGEMENT TEAM
Board Members
Chairman: Nelson Cambata
Vice Chairman: Albert Cambata
Director: Geoff Field

Operational Management
COO India: Pat Casserly
CFO India: Bharani Kumar
Contracts: Sarosh Contractor

46
 VP- HRD: Prashant Kakade
COO New Delhi: Yezdi Cooper
VP OPS Mumbai: Andy Dias
With a mix of expatriate and local members, the Indian senior management team draws from its experience in all
aspects of the international and local aviation industry, including previous careers with internationally recognised airlines
and service providers known for their safety record, expertise, and quality provision.

PASSENGERS SERVICES
Cambata Aviation customer service staff are the key interface between our customer airlines and their passengers,
responding to diverse customer requirements with the care and attention to detail that is critical to the success of
Cambata’s ground handling operations.
We offer our Customers an integrated range of high quality service:

 Ticketing
 Check-In
 Boarding
 Mishandled Baggage Handling – World Tracer
 Arrival / Departure Crew Assistance
 Special Services:
o Valet Services
o Meet and Greet for Passengers (MAAS)
o Transfer Passenger / Baggage Services
o Crew Assistance
o Passenger with Reduced Mobility (PRM) assistance
o Unaccompanied Minor (UM) Assistance
o Inadmissible (INAD) and Deportee (DEPO) procedure handling
o Medical Case (MEDA) Handling
o Lounge Assistance
o Special Needs Passenger Assistance
o VIP / CIP Assistance

Cambata also provide our airline customers with a choice of dedicated staff who can be trained to deliver airline-specific
services as required.
We look forward to offering you a warm Cambata welcome and to smooth your way through the infrastructure until we
finally wish you a very pleasant flight.

RAMP
Our Services include:

 Baggage Handling
 Marshalling
 Parking
 Cooling and Heating
 Ramp to Flight Deck Communication
 Loading & Unloading
 Engine Starting

 Safety Measures
 Moving of Aircraft
 Interior Cleaning
 Toilet Service
 Water Service
 Cabin Equipment
 Storage of Cabin Material
 Catering Ramp Handling

47
We have a team of highly experienced and trained crew who look after every aspect of Ramp operations to provide safe
and secure handling to the customer. Training is provided in-house in addition to a “Train the Trainer” program by
various Customer airlines.
LOAD CONTROL,DISPATCH,FLIGHT OPERATIONS
There is no compromise on the Safety and Security of our Customer base.
Our highly trained and motivated teams are capable of handling all types of aircraft and perform functions inclusive of
Weight and Balance, Communications, Crew Briefing, Crew Administration, Liaising with all control and regulatory
agencies (ATC, MET etc.) obtaining necessary clearances, and services related with flight operations.
All their training is completed in-house, and where applicable, conducted and certified by various Carriers handled by
us.

CARGO AND FREIGHT OPERATIONS

We offer a full cargo service for all airfreight at our locations (There are variances depending on location and the cargo
handling profile of the respective airport).
We meet the challenge of this rapidly expanding and evolving Industry through our focus on innovation, dedication and
hard-working team members

RAMP HANDLING
In all our locations, we are authorised to offer a comprehensive Ramp Handling service, including but not limited to
on/off loading, crew services, full ramp handling, cleaning, T&W service and Ramp Supervision. In all locations (except
PNQ) we have the most modern cargo-specialised equipment, from 30T Main Deck Loaders to imported 20ft/20T
Dollys, tail-stands etc. Any other specialised equipment, such as cranes, low profile loaders etc. can be arranged with
prior advice. We are known throughout India as the “outsize specialists”.
Our experienced and cargo-specialised Load Control and Planning staff have extensive knowledge of both a CLC and a
self-build operation. They are conversant with all the necessary protocol and specific licences that this task requires.
All other aspects, such as DGR Training/accreditation etc., are part of our general handling, with specific teams to
handle dedicated cargo operations.

WAREHOUSE OPERATIONS
We are licensed to operate full warehouse operations in BOM and AMD, with limited access in PNQ. One of the busiest,
the BOM operation, is operated in conjunction with MIAL, the airport operator. These and other operations cover the full
spectrum of cargo and freight services from build-up to break-down, screening to vigilance and acceptance to delivery.
DGR, HUM to PER and AVI etc. are all delivered to exacting standards with the requisite trained manpower and
equipment.
In other locations, where the warehouse operation is restricted to dedicated providers, we offer a supervision service to
ensure all processes are completed to the customer's custom and international standards.

SUPERVISION AND DOCUMENTATION (SECT.5 SGHA)

Cambata offers a full Sect. 5 service at all locations with comprehensive Documentation and Supervision. We co-
ordinate processes (unitising, screening etc.) either within our own operation (where applicable) or with the various
warehouse operators. We are conversant with most automated systems and automated AWB Capture.
In most stations we operate 24/7, and have fully qualified staff on duty at all times. All training is completed to
ICAO/DGCA exacting standards, including acceptance of DGR. We liaise with Customs to ensure prompt clearance for
both import and export shipments. We have extensive experience with COU, being the handler of choice in this regard.
And we can and do operate a "virtual" cargo office for many of our customers, thus freeing up valuable customer
management time.

48
 SPECIAL SERVICES
Ticket Desks

 Fully equipped ticket desks at BOM and DEL

Baggage Services

 Individual access to WorldTracer and operational 24/7

Meet and Assist Services

 A specialist team to meet your valued clients and escort them through all formalities, both on arrival and departure
o Check-in to Gate
o Gate to exit Arrivals
 Transportation arranged on request

Medical related Handling

 Ambulance Aircraft Handling

 Stretcher Handling on Scheduled Flights
 Passengers with Restricted Mobility (PRM) Handling

Diverted and Irregular Operations Handling

 Complete liaison with all agencies and customers

 Specialist teams drawn from our resources to ensure professional care

VIP, EXECUTIVE AND GENERAL AVIATION

Cambata offers Comprehensive Ground Handling services for all General Aviation and State Guest
VVIP/Diplomatic/CIP flights and all other ad hoc flights operating any type of fixed and rotary wing aircraft.
In New Delhi (DEL) we are the concessionaire for all non-scheduled operations, with access to passenger and crew
lounges in the dedicated Terminal 1D facility. Immigration and Customs clearance is also offered in this facility.
We provide stress-free transit by working in conjunction with Governmental Agencies and other Flight Dispatch/Watch
companies to coordinate all the various requirements. This service is also offered on an ad hoc basis at our other
airports: BOM, AMD, PNQ and MAA..

State Guest VVIP / VIP flight handling

Special services provided are:-

 Extensive coordination with State Security agencies, Ministries of Government of India, Embassies, DGCA and Air
Force authorities
 Special VVIP/VIP duty security passes for staff & equipment
 Air Force Headquarters Intelligence clearance
 VVIP/ Diplomatic baggage screening
 Defense area parking slots (where available)
 Anti-sabotage check of equipment
 Gratis Visa assistance
 Special Custom's clearance for Weapons & Communication Equipment

TRAINING
Employee training programs and initiatives are an integral part of the HR vision and long-term strategic objectives of an
organization. Through timely, controlled and intelligently developed training programs, employees develop requisite
capabilities and new skills to perform assigned jobs consistently and successfully. Ultimately these carefully devised

49
 and implemented employee training programs should improve organisational competitiveness, long-term performance
and overall productivity.
Cambata Aviation would not be the success it is today without the commitment of our staff. And it is because of their
dedication that we are confident of achieving our goals.
Stringent induction training helps our employees understand their responsibilities towards our daily activities
(procedures and processes).
This helps them deliver high quality service standards keeping in mind that there is no compromise in safety and
security.
Our trainers have a vast experience in operations and aviation training, and they have been “Trained as Trainers” to our
many customer airlines.
In-house training modules, which include Soft Skills training, provide in-depth understanding and technical skills in the
fields of Aviation, Travel & Tourism and Hospitality Management to ensure superior service.
They also aim to achieve the set safety and security standards in:

 Passenger Services
 Load Control
 Flight Operations
 Mishandled Baggage
 Ramp Operations
 Aircraft Cabin Cleaning
 Cargo Documentation

 Baggage Reconciliation System

 Dangerous Goods Awareness
 Fire Safety Awareness
 Safety and Security Awareness
 Occupational Work Hazards and Safety
 Ramp Safety Awareness
 Soft Skills and Grooming
 And, many more...

Our employees are also trained and certified by the airlines to operate on their various Reservations and Departure
Control Systems.

GROUND SUPPORT EQUIPMENT (GSE) MAINTAINANCE

At both main airports, Mumbai and Delhi, Cambata Aviation dedicated Ground Support Equipment (GSE) Maintenance
Department offers scheduled, preventive and emergency maintenance service for all types of ground support
equipment. This is inclusive of heavy maintenance and rebuilding.

Our highly trained team of mechanics have many years of experience within the airline industry, providing a high
standard of service. We are in regular contact with our various vendors in regard to Training, spare parts delivery and
technical assistance.

Support is also given to our other bases of Ahmedabad, Chennai and Pune

50
 CELEBI INTERNATIONAL

Kindly go through the website for complete details :

http://www.celebihandling.com.tr/en/corporate/our-founder

51
52
 THANKING YOU FOR YOUR CO-OPERATION

https://www.flyasia.com

53