Medicines Safety Surveillance Guidelines NMRC

Republic of Namibia
Ministry of Health and Social Services
Namibia Medicines National Guidelines for

Regulatory Council Medicine Safety
Surveillance
Therapeutics Information and Pharmacovigilance Centre | TIPC

October 2011
NATIONAL GUIDELINES FOR
MEDICINES SAFETY
SURVEILLANCE OCTOBER
2011
This document is made possible by the generous support

of the American people through the US Agency for
International Development (USAID), under the terms of
cooperative agreement number GN-A-00-07-00002-00.
The contents are the responsibility of the Namibia
Medicine Regulatory Council and do not necessarily
reflect the views of Management Sciences for Health,
USAID or the United States Government.
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FOREWARD
The need for unbiased medicine information and the monitoring of

adverse events (AEs) related to the use of medicines is well recognized
by the Ministry of Health and Social Services (MoHSS) in our
medicines policy and related legislation. The National Medicines Policy
(NMP) of 1998 provides for the establishment of medicine information
center(s). Also the Namibia National Pharmaceutical Master Plan of
2000 recommended the establishment of a National Medicines
Information Centre. With regard to adverse reactions, Regulation 17 of
the Medicines and Related Substances Control Act (Act 13 of 2003)
clearly stipulates the duties of holders of certificates of registration for
medicines and health professionals to inform the Namibia Medicines
Regulatory Council (NMRC) of adverse reactions.
To advance these goals, the MoHSS set up the Therapeutics Information
and Pharmacovigilance Centre Implementing Working Group (TIPC-
IWG). Subsequently, the TIPC was established in 2007 with the dual
function of providing therapeutics information to the public and health
care professionals and coordinating pharmacovigilance (PhV) activities
in one unified service to take advantage of the potential synergies
between these two closely related activities. The mandate of TIPC is to
improve the rational and safe use of medicines in Namibia. Medicines
safety information is collected on adverse reaction reporting forms and
analyzed at the centre to detect safety problems. The information is used
to prevent medicine-induced harm in patients, minimize waste of
resources, and stop the repetition of avoidable iatrogenic patient harm.
Ultimately, this improves the quality of patient care and safety.
Since coming into existence, the TIPC has achieved several milestones,
one of which is the admission of Namibia as the 90th full-member
country in the WHO’s international medicine monitoring programme.
This programme recommends that national centres develop guidelines
to harmonize medicine safety monitoring. The National Guidelines for
Medicine Safety Surveillance is therefore drafted to direct health
workers and consumers on how to monitor safety of all health products;
how to monitor and avoid medication errors and implement related
strategies to improve patient safety.
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The TIPC has chosen ―Know your Medicines‖ as its motto. I wish to
most sincerely call on all health care providers to take this motto to
heart. When we know our medicines, we will be able to use them safely
and effectively by providing the right medicine to the right patient and
prevent all avoidable harm to our patients.
Finally, the launch of this National Guidelines for Medicine Safety
Surveillance is evidence that the MoHSS’s commitment to the health of
Namibians goes beyond ensuring the availability of essential medicines.
The MoHSS is equally committed to ensuring the safety and
effectiveness of all medicines used in Namibia.
Hon. Dr. Richard Nchabi Kamwi

Minister of Health and Social Services
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PREFACE
The Therapeutics Information and Pharmacovigilance Centre (TIPC)

was established in 2007 and officially launched in May 2008. Since
then, TIPC has provided therapeutic information and
Pharmacovigilance services to health care professionals and the public
at large.
Because passive surveillance is the main safety monitoring system used
worldwide to identify rare, but serious, adverse reactions to medicines,
health professionals have to be vigilant and report any suspected
reaction to the TIPC within a reasonable time. To achieve good
reporting of adverse medicine reactions (AMRs), it is important that all
health care workers be aware of the existing system for reporting
unexpected harm to patients. Beyond rare events, the MoHSS is equally
interested in characterizing known, but clinically significant, AMRs to
understand their incidence, prevalence, and severity in our population.
This necessitates that the National Guidelines for Medicine Safety
Surveillance address, in a more comprehensive way, all aspects of
medicine safety monitoring including guidelines for the conduct of
active surveillance studies.
Realising the widespread lack of awareness about safety surveillance
and the role TIPC plays in ensuring medicines safety, TIPC developed
this comprehensive document on monitoring the safety of medicines
and has made it as informative as possible. This first National
Guidelines for Medicine Safety Surveillance was specifically prepared
to address Namibia’s particular needs by adapting relevant parts of the
WHO recommendations as well as PhV guidelines from several other
countries.
MoHSS wishes to recognise the contributions of the Directorate of
Tertiary Health Care and Clinical Support Services, the Division of
Pharmaceutical Services, members of the Therapeutics Information and
Pharmacovigilance Centre Implementing Working Group (TIPC-IWG),
Management Sciences for Health’s Strengthening Pharmaceutical
Systems programme, Clinical Committee of the Namibia Medicines
Regulatory Council (NMRC) and all health care workers and other
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stakeholders who have participated in the development of these
guidelines.
The National Guidelines for Medicine Safety Surveillance is now the
official guide for the monitoring of safety and effectiveness of health
products in Namibia, and I therefore encourage all health care workers
to put the National Guidelines for Medicine Safety Surveillance to good
use, to know your medicines, and to become more vigilant in
monitoring the quality, safety, and effectiveness of all medicines in
Namibia.
Dr. Ismael Katjitae

Chairperson
Namibia Medicines Regulatory Council
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ACKNOWLEDGMENTS
The content of these guidelines has been written after extensive review
of national pharmacovigilance guidelines from several countries and
international pharmacovigilance guidelines which are listed as reference
at the end of the document. Several individuals and institutions have
been involved in the review of the draft document at various stage of the
drafting process.
We owe the Division Pharmaceutical Services of the Ministry of Health
and Social Services a special acknowledgement for reviewing and
providing guidance in the drafting of these guidelines.
This work would not have been completed without the financial and
technical support from our development partner, USAID through
Management Sciences for Health (MSH), Strengthening Pharmaceutical
Systems Project and the personal commitment and encouragement of
Mr. J. Nwokike, Dr. D. Mabirizi and Mr. E. Sagwa.
We are also equally grateful to Ms. Kirti Narsai, Head: Scientific and
Regulatory Affairs Pharmaceutical Industry Association of South Africa
(PIASA) and the entire PIASA team, for reviewing the draft document
and providing us with valuable input. Last but not least our thanks go to
the admin staff of MSH Namibia who facilitated the printing of the final
document.
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Table of Contents
FOREWARD......... ..................................................................................................................III
PREFACE........... .................................................................................................................... V
ACKNOWLEDGMENTS .........................................................................................................VII
ABBREVIATIONS AND ACRONYMS ................................................................................................. X
1. INTRODUCTION ................................................................................................................... 11
2. NATIONAL MEDICINES POLICY AND LEGAL PROVISIONS FOR PHARMACOVIGILANCE .......................... 13
3. ESTABLISHMENT OF THE THERAPEUTICS INFORMATION AND PHARMACOVIGILANCE CENTER ............... 14
4. NOTIFICATION SYSTEM ......................................................................................................... 15
5. ROLES AND RESPONSIBILITIES ................................................................................................. 17
6. SCOPE OF PHARMACOVIGILANCE AND MEDICINE SAFETY SURVEILLANCE ACTIVITIES ......................... 21
6.1. TYPES OF AMRS ......................................................................................................... 21
6.2. HOW TO RECOGNIZE AMRS .......................................................................................... 22
7. METHODS FOR MEDICINE SAFETY SURVEILLANCE....................................................................... 27
7.1. SPONTANEOUS REPORTING ........................................................................................... 27
7.1.1. EXPEDITED REPORTING REQUIREMENTS BY HCRS .................................................... 31
7.1.2. REPORTING PRODUCT QUALITY............................................................................ 32
7.1.3. REPORTING MEDICATION ERRORS ........................................................................ 32
7.1.4. MEDICATION ERRORS REPORTING BY HEALTH CARE PROFESSIONALS........................... 32
7.1.5. MEDICATION ERRORS REPORTING BY HCRS ........................................................... 33
7.1.6. REPORTING SUSPECTED AES OF COMPLEMENTARY MEDICINE.................................... 34
7.1.7. HERBAL PRODUCTS TARGETED FOR SAFETY MONITORING ......................................... 34
7.1.8. HOW TO REPORT SUSPECTED AES OF HERBAL MEDICINES ........................................ 35
7.1.9. ASSESSMENT OF CASE REPORTS ........................................................................... 35
7.1.10. PATIENTS AND CONSUMER REPORTING ............................................................... 36
7.1.11. PROCESSING AMR REPORTS EVALUATION ........................................................... 36
7.1.12. PROMOTING SPONTANEOUS AE REPORTING ........................................................ 37
7.1.13. MONITORING ADVERSE MEDICINE REACTIONS IN PUBLIC HEALTH PROGRAMMES ....... 37
7.2. ACTIVE SURVEILLANCE .................................................................................................. 38
7.2.1. CONDUCTING OF ACTIVE SURVEILLANCE SAFETY STUDIES .......................................... 39
7.2.2. REPORTING OF ADVERSE REACTIONS OBSERVED IN STUDIES ...................................... 41
8. ONGOING BENEFIT–HARM ASSESSMENT ................................................................................... 44
9. THERAPEUTIC INFORMATION IN MEDICINE SAFETY SURVEILLANCE................................................. 48
9.1. LITERATURE REVIEW AND COMPARATIVE EFFECTIVENESS .................................................... 48
9.2. PUBLICATION OF THE NAMIBIA MEDICINES WATCH ........................................................... 49
10. POST-LICENSE RESPONSIBILITIES OF HOLDERS OF CERTIFICATES OF REGISTRATION .......................... 50
10.1. CASE REPORTS FROM WORLDWIDE LITERATURE .............................................................. 50
10.2. PERIODIC SAFETY UPDATE REPORTS .............................................................................. 50
10.3. RISK EVALUATION AND MINIMIZATION STRATEGIES ......................................................... 51
11. TOOLS FOR MEDICINE SAFETY SURVEILLANCE ACTIVITIES........................................................... 57
viii
12. CAPACITY BUILDING ........................................................................................................... 61
13. MONITORING AND EVALUATION........................................................................................... 62
14. BIBLIOGRAPHY .................................................................................................................. 64
15. ANNEXES......... ................................................................................................................ 67
ANNEX 1. DEFINITIONS AND TERMINOLOGIES ......................................................................... 67
ANNEX 2. ADVERSE MEDICINE REACTION REPORTING FORM ...................................................... 70
ANNEX 3. PATIENT MEDICINES SAFETY ALERT CARD ................................................................. 72
ANNEX 4. PHARMACEUTICAL PRODUCT QUALITY REPORTING FORM ............................................ 73
ANNEX 5. MEDICATION ERROR NOTIFICATION FORM................................................................ 74
ANNEX 6. ADVERSE MEDICINE REACTION REPORTING FORM FOR PUBLIC (SAFETY YELLOW CARD) .... 75
ANNEX 7. WHO CAUSALITY ASSESSMENT CRITERIA ................................................................. 76
ANNEX 8.THERAPEUTICS INFORMATION REQUEST FORM ........................................................... 77
ANNEX 9. SEVERITY GREADING DEFINITIONS ........................................................................... 78
ANNEX 10. ADVERSE EVENT AVOIDABILITY SCALE .................................................................... 79
ANNEX 11. MEDICATION ERRORS CATEGORIZATION ................................................................. 80
ANNEX 12. MEDICATION ERRORS ALGORITHM ........................................................................ 81
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Abbreviations and Acronyms
AMR Adverse Medicine Reaction
AE Adverse Event
ESRP Expert Safety Review Panel
GPP Good Pharmacoepidemiology Practices
IEC Information, Education, and Communication
IWG Implementing Working Group
HCR Holder of Certificate of Registration
MoHSS Ministry of Health and Social Services
MRSCA Medicines and Related Substances Control Act, Act 13 of 2003
MSH/SPS Management Science for Health/Strengthening Pharmaceutical
Systems
NMRC Namibia Medicines Regulatory Council
PASS Post-authorization Safety Studies
PSUR Periodic Safety Update Report
PhV Pharmacovigilance
REMS Risk Evaluation and Minimization Strategies
RMP Risk Management Plan
TIPC Therapeutic Information and Pharmacovigilance Centre
UMC Uppsala Monitoring Centre
WHO World Health Organization
x
National Guidelines for Medicines Safety Surveillance
1. Introduction
New medicines are tested for pharmaceutical quality, safety and

efficacy in highly controlled trials involving relatively small, carefully
chosen populations before they are made available for wider use by
the general public. These series of tests provide only limited
information about how well the medicine works in real life in a large
population of people of diverse demographic, genetic, geographic,
disease, socioeconomic, and cultural characteristics. Therefore, when
medicines are used in large populations for a long period of time,
more information can be obtained about their safety and effectiveness.
Recently, many new essential medicines, particularly life-saving
antiretroviral, malaria, and tuberculosis medicines, have undergone
fast-tracked registration to make them available on a global scale to a
large population of patients in need. National public health
programmes are expanding availability and access of these new
medicines to cover all categories of patients including the young,
elderly, pregnant women, malnourished, those with co-morbid
conditions, and those with genetic predispositions. This heterogeneous
group of patients is clearly different from the neatly homogeneous
group that participates in clinical trials.
With more patients being exposed to these new medicines for long
periods of time, sometimes for a life time, the chances of developing
adverse reactions and interactions increase significantly. Occurrence
of intolerable adverse medicine reactions (AMRs) may erode patients’
confidence in the safety of the medicines and consequently negatively
affect the credibility and success of the whole public health
programme. Therefore, in developing countries like Namibia, where
relatively new essential medicines are being used on a large scale in
the national public health disease control programmes, such as
antiretroviral therapy, tuberculosis, and malaria control programmes,
monitoring medicine safety is of paramount importance.
11
Spontaneous reporting of individual cases of AMRs by health care

professionals has shown to be effective in the detection of new,
hitherto unknown problems. It is being widely used by many countries
to generate medicines-related safety signals. However, spontaneous
reporting is not sufficient to confirm a causal association between an
adverse reaction and a medicine. Experience has shown that data
obtained from voluntary adverse reaction reports has limitations; some
medicine-induced disorders are rarely validated, and the data may not
provide full information about the safety profile of medicines.
Comprehensive safety and effectiveness data can only be generated
through routine medicine surveillance and targeted active surveillance
studies. Thus, an integrated system of medicines regulation and post-
marketing surveillance of quality and safety, combined with routinely
collected medicine usage data, is believed to strengthen medicines
safety information. Pharmaco-epidemiologic methods involving the
study of medicine use in the population can be used to assess the
safety of medicines in real life use.
Data gathered through such surveillance systems is entered into a
medicines safety database and analyzed periodically. Based on this
information, appropriate action is taken whenever there is a safety
concern. This action may take the form of an educational intervention
such as ―Dear health care professional‖ letters about new safety
concerns or a regulatory action including a product recall or revision
of information on the package insert and label. In some circumstances
the Holder of Certificate of Registration (HCR) may voluntarily recall
or withdraw a product from the market.
The Namibia Medicines and Related Substances Control Act (Act 13
of 2003) requires that every Holder of Certificate of Registration
(HCR) of a medicine and every health care professional informs the
Namibia Medicines Regulatory Council (NMRC) of any AMR that
occurred during the use of any medicine.
Accordingly, the Ministry of Health and Social Services (MoHSS) has
set up and made operational the Therapeutic Information and
Pharmacovigilance Centre (TIPC), with dual functions of providing
12
unbiased and up to date therapeutic information and monitoring the

safety of medicines with due emphasis on medicines used in the public
health programmes.
2. National Medicines Policy and Legal Provisions

for Pharmacovigilance
The Namibia national medicines policy of August 1998 clearly stated
the need for establishing medicines information and adverse reaction
monitoring services for the country. The policy envisaged that a unit
will be able to coordinate adverse reaction reporting and manage data
collection, analysis, and dissemination. The policy also encouraged
the NMRC to cooperate closely with medicines information centers in
the Southern African Region and the WHO Collaborating Centre for
International Drug Monitoring.
Regulation 17 of Medicines and Related Substances Control Act, Act
13 of 2003 (MRSCA) requires the holders of certificates of
registration (HCR) and those who have applied to register medicines
to inform the Council of any adverse reaction that occurred during the
use of a medicine. The HCR must also inform the Council, without
delay, of the steps the applicant or holder intends to take with regard
to mitigating the risk of the concerned adverse reaction.
Therefore, HCRs should ensure that they have an appropriate system
of pharmacovigilance (PhV) in place to assume responsibility for their
products on the Namibian market and to ensure that appropriate action
will be taken if necessary; this includes the HCR having a system for
collection, preparation, and submission of expedited AMR reports and
Periodic Safety Update Reports (PSUR) to the NMRC.
Every HCR must also inform the Council of any formulation,
labelling, or other error that has occurred and also inform the Council
of steps taken to rectify the error immediately.
Although the regulation states that every authorized prescriber must
inform the Council of any adverse reaction within a reasonable time,
voluntary reporting by health care professionals is believed to be
13
effective enough for early detection of unknown problems and thus

appropriate in our setting. A person can also report to the Council any
medicine having quality problems which may render the medicine
unfit for human use.
3. Establishment of the Therapeutics Information

and Pharmacovigilance Center
A working group drawn from the MoHSS Directorates of Tertiary
Health Care and Clinical Support Services, Special Programmes, and
various development partners, including Management Science for
Health (MSH), Medicos del Mundo, and the International Training
and Education Centre for Health (I-TECH), was formed under the
leadership of MoHSS in 2006. The working group was mandated to
set up and ensure the proper functioning of the TIPC.
Subsequently, the Therapeutics Information and Pharmacovigilance
Center (TIPC) was established in 2007 with the dual functions of
providing therapeutics information and monitoring safety of medicines
that are already on the market. TIPC serves as MoHSS’s official
provider of therapeutics information and pharmacovigilance services
for health care workers and the general public; it is equipped with all
necessary infrastructures, databases, and electronic resources
comparable to those available in other such facilities around the world.
TIPC was successfully launched in May 2008 ―to improve rational use
of medicines available in the country and to contribute to their safe
use‖. The specific objectives are to—
 Provide both proactive and query response therapeutics
information to health professionals and the general public in
Namibia
 Become a reference unit on PhV by collecting and monitoring
AMRs
14
4. Notification System
Patients, families and community health workers are encouraged to
immediately report any adverse event (AE) possibly associated with
the use of medicines to their health care provider or directly to the
TIPC using the simplified reporting form. Health care workers, after
conducting investigations, are required to immediately report any
suspected AMRs, medicine interactions, and unusual effects to the
TIPC by fax, email, or post on the safety yellow form. A copy of the
report can be kept at the health facility for review by the therapeutic
committee or equivalent body in private health facilities.
Each reported AMR will be reviewed by the medicines information
pharmacist to sort new and follow-up AMR reports. New reports are
given a unique identification number and follow-up reports are linked
to the first report. Receipt of all reports are acknowledged. Illegible,
missing or incomprehensible entries are clarified with the reporter.
The medicines information pharmacist enters the data into the
Vigiflow® database within 48 hours of receipt, looks for additional
information on the specific case reports from the product monograph
and other literature, and does a causality assessment with the
information. The data is entered into Vigiflow® and saved for analysis.
Those reports with all the necessary information are subsequently
committed to the WHO international database called Vigibase®.
The AMR case reports, with additional information from the literature,
are summarized and presented to the Clinical Committee of the
NMRC, which advises on matters of medicine safety, among other
things. After further investigation, the Clinical Committee may
recommend regulatory actions. Based on such recommendations, the
NMRC makes a regulatory decision and communicates it to the HCR
and all other relevant bodies and stakeholders.
15
Namibia Medicines Regulatory

Council (NMRC)
MSH/SPS
Programme
Uppsala
Monitoring Centre
NMRC Clinical Pharmacology
Committee Institute of
Cataluña/MDM
STG Therapeutics Information and Expert Safety Review

Committee, Pharmacovigilance Centre Panel PHP
EML (TIPC)
Committee
Holders of Certificates of Therapeutics

Registration Committee (TC)
Health care providers at public or private facility
Patients
Key
Reporting Regulation Internal External Reporting
and collaboration technical lines Collaboration
Processing assistance/
AMR collaboration
Figure 1: Medicine safety surveillance notification

system
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5. Roles and Responsibilities
The success of any PhV activity depends on the reporting of suspected
AMRs, which is a collaborative effort from the public, health care
workers, HCR, and the NMRC. Thus, the roles and responsibilities of
each actor have to be clearly defined to ensure effective PhV activity.
Patients, Families, and Community Health Workers
 Immediately report any AE possibly associated with the use of
medicines to the health care provider or directly to the TIPC
using the yellow card.
Prescribers
 Detect and appropriately manage adverse reactions to
medicines
 Document and immediately report all serious suspected
reactions, unknown or unexpected AMRs, unexpected
therapeutic effects (off-label use), all suspected medicine
interactions, treatment failures, medication errors and
suspected product quality problem
 Submit copy of report to TC
 Advise patients on possible AMRs and medicine interactions
 Prevent the occurrence of medication errors and other
avoidable AEs by using medicines rationally
Dispensers
 Ensure the constant availability of the reporting forms
 Advise patients on possible AMRs and medicine interactions
 Immediately report any suspected AMRs, medicine
interactions, medication error, unusual effects (off-label use)
and suspected product quality problem
 Send AMR reports to TIPC
 Present copy of AMR reports to TC
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Traditional Practitioners (Herbalists)
 Report all suspected reactions and suspected interactions to
herbal medicines
 Advise patients on possible adverse reactions and interactions
Health Facility Therapeutics Committee

 Promote rational and safer use of medicines
 Revise the medicines list of the health institutions, based on
safety and other considerations
 Review (analyse) reports and take corrective action to prevent
AEs, including medication errors
 Ensure all AMR reports are kept confidential and the identities
of patients, reporters, and trade names of the suspected
medicine are not disclosed
 Retain the necessary documentation
Holders of Certificates of Registration

 Ensure that an appropriate PhV system is in place in the
company in order to accept responsibility and liability for
safety and effectiveness of its product(s) on the market
 Inform the Council of any AMR arising from the use of the
company’s registered product(s) within two weeks (14 days)
after receipt of reports of such adverse reactions
 Submit PSURs, company sponsored post-registration study
reports, etc. to the Council per the registration guide
 Respond promptly and fully to requests on risk–benefit
information from the Council
TIPC
18
 Collect, receive, and process adverse reaction, medication
error, and suspected product quality reports
 Review adverse reaction reports and prepare case summary of
each case report
 Acknowledge the receipt of report and provide feedback to
reporter
 Maintain AMR and other AE databases
 Analyse information in the database and detect potential
medicine safety signals
 Submit summary of AMR case report to the clinical committee
of the NMRC for review and regulatory recommendations
 Promote prevention of AMRs and medication errors through
provision of therapeutics information
 Co-ordinate AMR reporting and pharmacovigilance with all
public health programmes
 Promote safe and rational use of medicines through provision
of medicine information
 Collect current local and international information on safety of
medicines and disseminate to health professionals
 Alerting prescribers, manufacturers, and the general public to
new risks of adverse reactions
 Follow up on the implementation of the medicine safety
regulatory decisions by the Council
 Share adverse reaction information with the WHO Programme
for international medicine monitoring
 Organise and coordinate in active surveillances and research
on adverse reactions and medication errors
 Conduct advocacy, training, and education on medicine safety
 Communicate medicine safety information through Medicines
Watch, NMRC web site and e-mails
 Respond to medicine safety enquiries in a timely manner
19
Public Health Programmes
 Appoint Expert Safety Review Panel
 Form district investigation team when required
 Collaborate closely with TIPC in the collection and processing
of AMR reports
 Conduct investigation of safety signal of public health
importance in collaboration with the TIPC
 Train health workers in reporting adverse reactions and
preventing medicines-related AEs
Clinical Committee of the NMRC

 Serve as the national medicines safety advisory committee
 Provide technical advice to the NMRC on safety and
effectiveness of all medicines registered in Namibia
 Advise the Council on causality assessments and risk benefit
reviews
 Provide technical advice to the Council in the post-registration
evaluation of quality, safety, and effectiveness of medicines
 Monitor compliance and implementation of the National
Guidelines for Medicines Safety Surveillance
 Advise NMRC on the implementation of post-authorisation
safety studies (PASS)
 Provide advice on local PASS, including observational
epidemiological studies and clinical trials
 Recommend national priorities concerning medicine safety
studies
 Recommend interventions that will enhance the dissemination
of unbiased therapeutics information and other activities to
improve safety and rational use of medicines by health care
workers and consumers
 Provide technical advice to the NMRC on all issues related to
patient safety
20
 Advise the NMRC on all other issues related to medicines
safety in Namibia
NMRC
 Take regulatory decisions based on the recommendations of
the Clinical Committee
 Communicate the regulatory decisions taken to the HCRs and
all other relevant bodies by using official letters and other
means of communication
6. Scope of Pharmacovigilance and Medicine Safety

Surveillance Activities
PhV is concerned with the safety of medicines, medical devices,
complementary medicines (which includes traditional and herbal
medicines), vaccines, blood products, and other biologicals. It is also
relevant in the detection of substandard medicines, medication errors,
lack of efficacy, and off-label use of medicines. Information on other
issues, such as acute and chronic poisoning, medicine related
mortality, abuse and misuse of medicines, and interactions with other
medicine and food, can also be obtained from PhV activities.
6.1. Types of AMRs

An AMR is a noxious and unwanted reaction that occurs at a dose
used in humans for diagnosis, treatment or prophylaxis of diseases or
medical conditions. Many unwanted effects (side effects) are
medically trivial. It is therefore convenient to retain the term side
effects for minor effects, which are related to the pharmacological
properties of the medicines.
There are two principal types of AMRs—
1) Type A (augmented) is related to the principal action of the
medicine
• Will occur in everyone
• Dose related
21
• Pharmacodynamic effects
• Common
• Skilled management reduces their incidence
2) Type B (bizarre) is not related to the principal action of the
medicine
• Will occur in some people
• Not part of the normal pharmacology of the medicine
• Not dose related
• Unpredictable
• Includes idiosyncratic and medicine allergies
• Accounts for most medicine fatalities
There are four subordinate types of AMRs—
3) Type C (continues) is a reaction due to long term use.
4) Type D (delayed) causes teratogenesis and carcinogenesis.
5) Type E (ending of use) is abrupt discontinuation, which can cause
problems like rebound adrenocortical insufficiency.
6) Type F (failure of therapy) which is treatment failure.
6.2. How to Recognize AMRs

Distinguishing between the natural progression of a disease and
medicine-induced health deterioration is challenging. When an
unexpected event, for which there is no obvious cause, occurs in a
patient already taking a medicine, the possibility that the event is
caused by the medicine must always be considered.
Describe the Reaction Clearly—

 Take a proper history, trying to exclude all possible causes that
can explain the event like co-morbid conditions, foods, and
other medicines concomitantly used that could possibly
interact
22
 Note the time relationship between the occurrence of the event
and use of the medicine; some reactions occur immediately
following use of a medicine, whereas others take time to
develop
 Examine the patient thoroughly and do relevant laboratory
investigations; some laboratory tests are useful for early
detection of subclinical reactions and others are used to
measure severity and/or to monitor patient management
Check the Pharmacology of the Medicine

Check if the reaction is known and documented on the package insert,
product monograph submitted during registration, or any other
authoritative reference. AMR should be considered when there is no
other sufficient explanation.
De-challenge and Re-challenge

Positive de-challenge is improvement of the reaction after
discontinuation of the medicine. It is a strong indicator of possible
association of the medicine and the AE. Rarely, there may be no
alternative [substitute] medicine to the one suspected of causing the
reaction. In such cases, when the benefit of using the medicine
outweighs the risk of the reaction, it is justifiable to try to treat the
patient with the same medicine with extra precautions. This is called
re-challenge. Positive re-challenge is recurrence of the reaction that
had subsided with prior de-challenge.
Factors Predisposing to AMR

It is well known that different patients often respond differently to a
given treatment regimen. In addition to the pharmaceutical and
pharmacologic properties of a medicine, there are other factors that
predispose the patient to develop AMRs.
The very old and the very young are more susceptible to AMRs.
Medicines which commonly cause problems in the elderly include
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hypnotics, diuretics, nonsteroidal anti-inflammatory medicines,
antihypertensives, psychotropics and digoxin.
All children particularly neonates differ from adults in the way they
respond to medicines. Some medicines are likely to cause problems in
neonates, but are generally tolerated in children.
Besides the condition being treated, the patient may also suffer from
another disease, such as renal, hepatic or cardiac disease. Special
precautions are necessary to prevent AMRs when patients have such
concurrent illness.
Medicine interactions are among the commonest causes of AMRs.
When two medicines are administered to a patient, they may act
independently of each other or interact with each other. Interaction
may increase or decrease the effects of one or more medicines
concerned and may cause unexpected toxicity. As newer and more
potent medicines become available, the number of serious medicine
interactions is likely to increase. Interactions may also involve non-
prescription medicines, non-medicinal chemical agents, social drugs
such as alcohol, traditional remedies, as well as certain types of food.
Interactions may occur between medicines when—
• The medicines compete for the same receptor or act on the
same physiological system
• One medicine alters the absorption, distribution or elimination
of another medicine, such that the amount which reaches the
site of action is increased or decreased
• Indirectly, a medicine-induced disease or a change in fluid or
electrolyte balance (physiologic change) alters the response to
another medicine
AMRs are any unintended and undesirable response or injury caused
by a medicine irrespective of dose and includes medication errors.
Medication errors occur when the patient actually receives the wrong
prescription, there is a dispensing or preparation (mixing) error, or the
medicine is administered incorrectly.
Medication errors are common to all health systems and all health
professionals.
24
The most frequent reasons for medication errors include—
• High staff workload and fatigue
• Inexperienced and inadequately trained staff
• Poor communications among health care workers including
poor handwriting and verbal orders
• Environmental factors (e.g. poor lighting, too much noise,
frequent interruptions)
• Increased number or quantity of medicines per patient
• Frequency and complexity of calculations needed to
prescribe, dispense or administer a medicine
• Large number of formulary medicines and dosage forms
• Confusing medicine nomenclature, packing or labeling
• Lack of effective medicines policies and procedures
Genetics
It is well known that the genetic make-up of individual patients may
predispose them to AMRs.
Use of Traditional Medicines

Patients who have been or are taking traditional herbal remedies may
develop AMRs. It is not always easy to identify the responsible plant
or plant constituent.
25
Known AMRs and Side Medication or Product
Effects Device Error Defects
Unavoidable Avoidable
Preventable
Adverse
Events
Remaining
Uncertainties:
 Unexpected
AMRs & side
Injury or Death effects
 Unstudied uses
 Unstudied
populations
Figure 2: Schematic presentation of preventable and

unavoidable AEs
26
7. Methods for Medicine Safety Surveillance
7.1. Spontaneous Reporting

When an adverse reaction to a medicine is suspected, the Adverse
Medicine Reaction reporting form (annex 2) must be completed and
sent to the TIPC by fax or post. Adverse reactions can also be reported
electronically by using the reporting form available on the NMRC
website (www.nmrc.com.na/tipc/adr report form) or by calling the
TIPC.
At the TIPC, the medicines information pharmacist ensures that the
AMR forms are readily available at all health facilities; the pharmacist
conducts a quarterly survey to review the availability of the forms at
health facilities. The electronic reporting form can either be
downloaded from the NMRC website or completed online and
submitted via the NMRC website.
Confidentiality
The TIPC will use the information collected through this voluntary
reporting system to prevent AMRs and promote rational and safe use
of medicines. The AMR report will not be made available to support
any legal, administrative or other action detrimental to the reporting
health care professional, the patient or the PhV coordinator. In this
regard, all the collected reports will be kept confidential and the
identities of patients, reporters and suspected products will not be
disclosed. The proprietary name of a product will only be used when
there is a need to notify regulatory action taken by the Council on the
specific product.
What to Report
Report all suspected reactions to modern medicines, complementary
medicines (traditional and herbal medicines), vaccines, blood
products, other biologicals, dental and medical supplies, contrast
media and cosmetics. Product quality problems such as color change,
separation of composition, caking, change of odor, questionable
27
stability, suspected contamination, poor packaging and labelling,
mislabelling, incomplete pack and defective and expired products
shall also be reported.
When to Report
Any suspected AMR should be reported to the TIPC as soon as
possible. Reporting while the patient is still in the health institution
will give the reporter the chance to clear any ambiguity by questioning
or examining the patient.
Completing the AMR Reporting Form

The AMR reporting form (annex 2) requires basic information about
the patient, the medicine, the adverse reaction, the action taken, and
the outcome. In general—
• The age and sex of the patient, a description of the adverse
reaction, information on the suspected medicine and outcome
are all considered essential and should be completed
• The form should be completed by physicians, medical
officers, dentists, pharmacists, nurses or any other health care
professionals
• The form should be completed to the best of the reporter’s
ability
• Avoid non-standard abbreviations
• Use a separate form for each patient
• Write legibly
The Patient’s Identity

Information about the patient’s age, sex, weight, ethnicity and use of
substances of abuse should be provided.
28
Information on the Suspected Medicine
This information includes the name of the medicine, source, dose,
route of administration and the impact of withdrawal and re-
administration of the suspected medicine on the adverse reaction.
Use brand names of suspected medicine(s). If the generic name is
used, specify the manufacturer. Avoid nonstandard abbreviations. List
any other prescription, non-prescription, and/or traditional medicines
used concurrently with the suspected medicine; include all
descriptions, i.e. brand name, route of administration, dosage form,
strength, frequency, indication, date started and date stopped.
The dosage forms such as tablet, capsule, syrup, suspension, elixir,
emulsion, injection, eye drop/ointment, topical cream/ointment, otic
drop, nasal drop, suppositories rectal/vaginal, etc. should be stated.
The strength must also be expressed in the metric system, e.g. 500 mg
tab, 250 mg/5mL syrup, 1 gm rectal suppository, etc. Sometimes
strength can be expressed in a percentage, e.g. 2% hydrocortisone
ointment.
The frequency of medicine administration should be clearly noted by
using standard abbreviations, e.g. 3 times a day as tid or 8hrly, 2 times
a day as bid or 12hrly, 4 times a day as qid or 6 hrly, etc. The route of
administration should be expressed by using standard abbreviations,
e.g. per os as PO, intramuscular as IM, intravascular as IV, per rectal
as PR, etc.
The date and time the medicine was started and discontinued (if
applicable) is important for assessing the cause and effect relationship
of the medicine exposure and adverse reaction. Therefore, it has to be
stated clearly on the reporting form as time, date/month/year. If the
medicine has not been discontinued at the time of reporting, write
continuing.
Write the reason the medicine was used or the diagnosis for which the
medicine was prescribed for both the suspected medicine and other
medicines concurrently used.
29
Information on the Adverse Reaction
A clear and brief description about the nature of the adverse reaction,
the date of onset, duration, time course and laboratory test results,
including negative, abnormal and normal results of any relevant test
performed, should be reported. The severity of the reaction, i.e.
whether it leads to hospitalization or necessitated prolonged
hospitalization, discontinuation of the medicine, and the outcome of
the de-challenge and re-challenge tests of the suspected medicines,
have to be reported.
Additional Information
Any reaction the patient may have experienced previously,
particularly similar to the current AMR, either caused by the same or a
different medicine, has to be reported. Other relevant medical history,
such as allergy, chronic disease, pregnancy or other factors, which
may contribute, including herbal products, foods, and chemicals,
should be reported under this heading. You may also add here why
you think the AMR is due to the particular medicine.
Follow-Up Report for an AMR That Has Already Been Reported

Any follow-up information for an AMR that has already been reported
can be sent on another AMR form, or it can be communicated by
telephone, fax or e-mail to the TIPC, indicating that it is follow-up
information; the date of the original report and the unique AMR report
identification number from the acknowledgment letter must be
included so that the follow-up information can be matched with the
original report. It is very important that follow-up reports are
identified and linked to the original.
In cases where the health care professional has concurrently reported
AMRs to the manufacturer, he/she should indicate on the TIPC report
that the case has also been reported to the manufacturer.
30
TIPC Patient Medicine Safety Alert Card
Patients who experienced a serious adverse medicine reaction shall be
given TIPC patient medicine safety alert cards by the health care
provider who diagnosed and managed the reaction. The card (annex 3)
alerts all health care workers that the bearer of the card has
experienced a serious intolerance (typically hypersensitivity reactions)
or has experienced a serious adverse reaction to a particular medicine.
The card shall be carried by the patient at all times and shall be
presented to health care workers at the time of consultation so that the
health care workers will be able to identify the patient’s medicine-
related morbidity and prevent similar medicine reactions.
Expedited Reporting Requirements by HCRs

All serious reactions must be reported on an expedited basis and not
later than 15 calendar days from receipt of the minimum information
required by any personnel of the HCR. For new chemical entities,
HCRs should expedite the report of any AE; all serious AE reports for
new chemical entities should be reported to TIPC within 5 working
days of the receipt of such reports by the HCR.
A second company that entered into relationships with the
manufacturer for the marketing of the suspected product should
submit adverse reaction reports as soon as any personnel of the
sponsor receives the minimum information. The time frame for
regulatory submission should be no longer than 15 days from first
receipt of the minimum information by the second company.
Serious suspected adverse reactions occurring in all post-registration
studies of which the manufacturer is aware should be reported to the
NMRC on an expedited basis.
Lack of efficacy of medicines used for the treatment of life-
threatening diseases, vaccines and contraceptives should be
considered as requiring expedited reports.
When additional medically relevant information is received for a
previously reported case, the reporting time is considered to begin
from submission of the follow-up report. In addition, a case initially
31
classified as a non-expedited report would qualify for expedited
reporting upon receipt of follow-up information that indicates the case
should be reclassified from non-serious to serious.
Reporting Product Quality

Medicine quality concerns include a number of hazards, which may be
due to improper formulation, packaging or labeling. Some product
quality defects may occasionally pose a threat. Problems of quality
defect that occur during manufacturing, shipping or storage of
prescription or over-the-counter products shall be reported to the
marketing authorization holder or to the inspectorate of the NMRC on
the pharmaceutical product quality problem reporting form (Annex 4).
Any Adverse Events in association with product quality shall be
reported directly to the TIPC using the safety yellow form. Upon
receipt of the medicine quality defect report, the marketing
authorization holder should assess the situation and take immediate
action within a reasonable time. Simultaneously, the marketing
authorization holder should report such product quality defects and
measures taken to the NMRC in writing.
Reporting Medication Errors

Medication errors can occur when prescribing, repacking, dispensing
or administering a medicine. Common causes include poor
communication, patient misunderstanding and ambiguities in
medicinal product names or directions for use.
Medication Errors Reporting by Health Care Professionals

Errors, near errors or hazardous conditions including administering the
wrong medicine, strength or dose; confusion over look-alike and
sound-alike medicines; incorrect route of administration; calculation
or preparation errors; misuse of medical equipment; and errors in
prescribing, transcribing, dispensing and monitoring of medications
may be reported to the TIPC on the medication error reporting form
(Annex 5). Including the reporter’s identity and address on the
medication error reporting form is optional. Reporters are encouraged
32
to submit associated materials such as product photographs,
containers, labels and prescription order scans that would support the
information being submitted. TIPC guarantees confidentiality of
information received and respects reporters’ wishes as to the level of
detail included in the report.
To alert healthcare professionals and others, case studies with
recommendations on how to prevent errors will be published in the
Namibian Medicines Watch and on the NMRC website. The reporter’s
identity, affiliation and location are not revealed in these reports.
When reporting errors, please include the following—
 Describe the error or preventable AMR; what went wrong?
 Was this an actual medication error (reached the patient) or are
you expressing concern about a potential error or writing about
an error that was discovered before it reached the patient?
 Patient outcome
 Type of practice site (hospital, private consulting rooms, retail
pharmacy, pharmaceutical company, long-term care facility,
etc)
 The generic name (INN or official name) of all products
involved
 The brand name of all products involved
 The dosage form, concentration or strength
 How was the error discovered/intercepted?
 State your recommendations for error prevention, if possible
NB. Do not submit any information that identifies the patient when
reporting medication errors.
Medication Errors Reporting by HCRs

The HCR should report cases of medication errors associated with
serious adverse reactions on an expedited basis. Cases not associated
with adverse reactions and near misses should only be reported in
PSURs. Cumulative information on medication errors, resulting in
adverse reactions or not, should be discussed in the overall safety
evaluation section of the PSUR. The potential for medication errors
and their prevention should be addressed in the risk management plan.
33
Reporting Suspected AEs of Complementary Medicine
Health professionals, patients, consumers and manufacturers should
report all serious adverse reactions suspected to be due to
complementary medicines. Complementary medicine is a group of
diverse medical and health care system, practices and products that are
not generally considered to be part of conventional medicine. It
includes use of a variety of herbal medicines and other natural
products. Complementary medicine is used together with
conventional medicine, and alternative medicine is used in place of
conventional medicine.
Details of the suspected complementary product species name, brand
name or ingredients name(s); country of origin; batch number; expiry
date and provider (dispenser) should be reported. The precise Latin
binomial botanical name (genus, species, and author, as well as name
of family) of the medicinal plants concerned should be used whenever
possible; the plant parts and extraction and preparation methods used
should also be given. This information allows accurate comparison
with other reports. A common vernacular name may be used so as not
to delay or cancel submission of a report. The TIPC will collaborate
with the relevant departments of universities regarding taxonomic
(botanical and chemical) identification and botanical and vernacular
nomenclature. Reports should be made to the TIPC using the official
safety yellow form.
Herbal Products Targeted for Safety Monitoring

According to their regulatory status—
• Herbal medicines in the prescription medicines category
• Herbal medicines in the non-prescription medicines category
• Other herbal products intended for use in health care
According to their registration/marketing status—
• Herbal medicines undergoing the new medicines development
process
34
o In clinical trials prior to national medicines regulatory
approval
o Under post-marketing safety surveillance
• Herbal medicines undergoing re-evaluation under the current
protocol in clinical trials
• Herbal medicines on the market under post-marketing safety
surveillance
• Other herbal products marketed for health care, such as dietary
supplements
How to Report Suspected AEs of Herbal Medicines

The safety yellow form is used for reporting of suspected adverse
reactions of herbal medicine. Reports can also be made by telephone,
letter or e-mail. If possible, a sample of the herbal product and its
packaging should be submitted with the report. If the finished herbal
product or its raw material(s) were imported from other countries, the
medicines regulatory authority of the exporting country may be
contacted to provide helpful information.
Assessment of Case Reports

The TIPC will assess reports on adverse reactions to herbal medicines
in the same way as for other medicines. The assessment is based on —
 The association in time between administration of the herbal
product and the event
 The outcome of de-challenge and re-challenge
 Known pharmacology (including current knowledge of the
nature and frequency of adverse reactions)
 Medical or pharmacological plausibility (the sequence of
symptoms, signs and laboratory tests and also pathological
findings and knowledge of mechanisms)
 Likelihood of other causes or their exclusion
 Testing for adulterants or contaminants that could be the
source of AEs
35
Each data element in the report should be considered and a causality
assessment made using a standard approach.
Misdiagnosis and use outside an established tradition by poorly
trained providers and practitioners can be unsafe and may lead to
overdose and adverse reactions. A change in the procurement sources
of herbal materials, misidentification of the medicinal plant(s) and/or
herbal material(s) used or a change in the mode of preparation should
be taken into account when assessing individual cases that may lead to
entirely preventable and sometime serious adverse reactions. It is
therefore important to determine whether a reaction is caused by the
way the herbal medicine has been used or was prepared.
Patients and Consumer Reporting

A simplified reporting form (yellow card) will be used to collect
information from patients on their adverse experiences with medicines
(annex 6). Patients can report suspected adverse reactions directly to
the TIPC or to the HCR. The HCR should submit patient reports to the
TIPC within 15 days of receipt of the report to the TIPC. The reports
coming from patients will be entered into a separate database. For
serious and/or unknown adverse reactions reported directly from
patients, further information will be sought from the health
practitioner caring for the patient.
Processing AMR Reports Evaluation

A team of experts at the TIPC evaluates each report for the temporal
relationship between the reaction and the medicine, the result of the
de-challenge and re-challenge, the seriousness of the reaction, the
current labeling information and whether the reaction is reported in
medical literature. AMR reports will be classified as certain,
probable/likely, possible, unlikely, in assessable/unclassified, and
conditional/unclassified according to WHO causality assessment
criteria (Annex 7). Adverse reactions to new medical entities and
unexpected or serious reactions will receive priority. Additional
information may be requested from the manufacturer or reporter, if
needed.
36
Documenting AMR Reports
All reports that are coming in will be reviewed for completeness and
then entered into the VigiFlow® within 48 hours from receipt of the
report. New reports will be given a unique identifier (ID) number and
follow-up reports will be matched with the first unique ID number
issued. Reporters will be acknowledged for sending AMR reports.
Communicating AMR Reports

Results from the literature scan, statistical analyses and regulatory
measures taken will be communicated to health care professionals
through the Medicines Watch and all other available means after
approval by the Clinical Committee of the NMRC.
Promoting Spontaneous AE Reporting

Because of under reporting, large proportion of AMRs will remain
largely outside the reach of the TIPC. Therefore, diverse
understanding of the concept of AMR monitoring remains a critical
issue in the reporting compliance of health care professionals. The
pharmacy unit and the therapeutics committees should exert effort to
raise the awareness of health professionals to report and not to
overlook the possibility of AMRs.
Monitoring Adverse Medicine Reactions in Public Health

Programmes
Public Health Programmes shall appoint Expert Safety Review Panel
(ESRP) at the launch of the programme. The panel shall consist of the
Public Health programme manager, PhV coordinator (from TIPC),
clinical pharmacologist (from UNAM), physician and disease expert
(from DSP), pharmacist (from DSP), member of NMRC and other
members with specific expertise as required (e.g. pediatrician,
gynecologist and representatives of consumer organizations) may be
included. The Chief Health Programme Administrator (CHPA) at
37
regional level and the Principal Medical Officers (PMO) at district
level will coordinate the regional and district adverse reaction
monitoring activity respectively. The standard reporting form, i.e.
Safety Yellow Form, should always be made available at the primary
health care sites, including health centres and clinics. If needed, a
district AMR investigation team comprising of the the district PMO,
medical officer from hospital, nurse responsible for special
programme, and principal pharmacist shall be formed. The district
investigation team will be responsible for following up adverse
reactions reported from health facilities in the district. The district
principal pharmacist will be responsible for reporting to the national
PhV coordinator and communicating related medicine safety issues to
the clinical staff and public. All reports of adverse reactions should be
submitted to the national coordinator for inclusion in the national
database. The ESRP will review reports referred by the PhV
coordinator or the programme manager for seriousness, for the likely
cause, and its impact on the programme and recommend further
follow-up and appropriate action. The recommendation of the ESRP
should be submitted to the district or regional programme manager,
national programme director, TIPC and NMRC for their decision.
7.2. Active Surveillance

Although a spontaneous AMR reporting system is a powerful
generator of medicine safety signals, it has limitations in terms of
differentiating possible AMRs from disease progression or
coincidental problems. Data obtained from spontaneous AMR
reporting systems cannot be used to calculate the true rate at which
AMRs occur in a population of interest because of the inherent
problem of underreporting of some AMRs and over reporting of
others. It is, however, an excellent method for generating medicine
safety signals. On the other hand, active surveillance methods obtain
comprehensive data on individual adverse reports and also enable
determination of the rates of AMRs via a continuous pre-organized
process. Therefore, surveillance methods are needed that are more
structured, systematic, comprehensive and provide a proactive way of
following up the evolving medicine experience in large populations.
38
7.2.1. Conducting of Active Surveillance Safety Studies
Active surveillance safety studies may be conducted for the purpose of
identifying previously unrecognized safety concerns (hypothesis
generation), investigating potential and identified risks (hypothesis
testing to substantiate a causal association) or confirming the known
safety profile of a medicinal product under normal conditions of use.
They may also be conducted to quantify established adverse reactions
and to identify risk factors.
Active surveillance safety studies would be appropriate in situations
when there is —
 Uncertainty as to the clinical relevance of a toxic effect in
animals
 Uncertainty as to the safety profile in routine use in human
populations
 A need to better quantify AEs identified in clinical trials and
elucidate risk factors
 A need to confirm or refute safety concerns suggested by other
sources (e.g. spontaneous reporting)
 A concern regarding the use of the medicinal product (e.g. to
quantify off-label use)
 A need to evaluate the effectiveness of a risk minimisation
measure
The research priorities for investigating safety of medicines should be
set by the NMRC. All proposals for the conduct of
pharmacoepidemiology studies should be submitted to the Biomedical
Research Ethics Committee of MoHSS. The research protocol should
be approved by the Ethics Committee to ensure adherence to the Good
Pharmacoepidemiology Practices (GPP)1. The Committee will also
ensure that the objective of the study is relevant to Namibia and that
1
International Society for Pharmacoepidemiology, ISPE. Guidelines for Good
Pharmacoepidemiology Practices, GPP. PDS 2008; 17: 200–208
39
the researcher’s responsibilities and work plans are in compliance with
international ethical standards.
A variety of research designs may be appropriate for investigating a
medicine safety issue, including cross-sectional studies, observational
cohort studies, case control studies or registries. Clinical trials
involving systematic allocation of treatment (e.g. randomization) may
also be used to evaluate the safety of authorized products. The design
to be used will depend on the objectives of the study, which must be
clearly defined in the study protocol. Any specific safety concerns to
be investigated should be identified in the protocol and explicitly
addressed by the proposed methods. A reference to the risk
management plan should be made in the protocol when such a plan
exists.
Responsibilities for the Conduct of Post-Authorization Safety Studies

(PASS)
The HCR who initiates, manages and/or finances a post-authorization
safety study is responsible for its conduct and should meet the PhV
obligations concerning the PASS. The study should be supervised by a
designated monitor(s) or monitoring organization and the names of the
monitors should be recorded in the study documents. In case the HCR
does not directly conduct the study, detailed and clear contractual
agreements that meet PhV obligations should be documented.
Studies Requested by the NMRC

NMRC may request HCR either at the time of authorisation or in the
post-authorisation phase to conduct post-authorisation safety studies
(PASS) in order to confirm, characterise and quantify safety concerns
identified at an earlier stage of product development or during post-
authorisation use as part of the Risk Management Plan. Meetings will
be organized between NMRC and the HCR in order to agree upon a
protocol and a timetable for conducting a medicine safety study. A
member of the NMRC with relevant skills in the type of study under
consideration will serve as a co-investigator. When the HCR believes
that the protocol requires a major amendment, it should be reported to
40
the NMRC. Refinements of exposure and/or case definitions will not
require notification.
Studies Initiated by the HCR

Before commencing a study, the HCR should inform the NMRC and
submit a copy of the research protocol for review and advice. Any
major amendment to the protocol should be reported and must be
accompanied by a justification for it. Refinements of exposure and/or
case definitions will normally not require notification.
7.2.2. Reporting of Adverse Reactions Observed in Studies

Reports of all serious adverse reactions arising from such studies
should be reported on an expedited basis within 15 days to the NMRC.
The HCR should ensure that they are notified of serious adverse
reactions and events by the investigator(s) as specified in the study
protocol. These reports should also be included in the PSURs. Reports
on non-serious adverse reactions should be reported in the PSURs. All
adverse reactions and events including those considered non-serious,
should be summarized in the final study report.
In certain study designs, such as case control or retrospective cohort
studies in which it is not feasible or appropriate to make an assessment
of causality between medical events recorded and the medicinal
products at individual case level, expedited reporting of individual
case safety reports is not required.
Progress and Final Study Reports

Studies Requested by the Council
The HCR should provide a study progress report annually, or more
frequently as requested by NMRC (e.g. according to the risk
management plan milestones) or on their own initiative. If the study is
discontinued, a final report should also be submitted, which will
include the reasons for stopping the study.
The content of the progress report should follow a logical sequence
and should include all the available data relevant for the progress of
41
the study, such as number of patients who have entered the study
according to their status (exposure, outcome, etc.), problems
encountered and deviations from the expected plan. After review of
the report, the Council may request additional information.
A final study report should be submitted according to an agreed
timetable (e.g. risk management plan milestones). The findings of the
study should be made public, preferably through scientific journals.
Studies Performed at the HCR’s Initiative

Progress and final reports should be included or updated in the
corresponding PSUR and/or risk management plan. When a safety
concern is raised, a report should be submitted immediately to the
Council. The findings of the study should be made public, preferably
through scientific journals.
Post-authorization studies should not be planned or conducted for the
purposes of promoting the use of medicinal products. Company sales
and marketing representatives should not be involved in studies in
such a way that it could be seen as a promotional exercise, such as in
the recruitment of patients and physicians.
Participation of Healthcare Professionals in PASS

Subject to the healthcare professional’s terms of service, payment
should be restricted to compensation of the healthcare professional for
any additional time and expenses incurred. No additional payment or
inducement for a healthcare professional to participate in a post-
authorization safety study should be offered or given.
Ethical Issues
For non interventional post-authorization safety studies, the HCR and
investigators shall follow the Ministry of Health and Social Services
Guidelines on Clinical Trials in Human Subjects in addition to the
guidance given here.
The highest possible standards of professional conduct and
confidentiality must always be maintained and the legislation on data
42
protection followed. The patient’s right to confidentiality is
paramount. The patient’s personal identifiers should be replaced by a
code in the study documents, and only authorized persons should have
access to identifiable personal details, if data verification procedures
demand inspection of such details. Responsibility for the retrieval of
information from personal medical records lies with the healthcare
professional(s) responsible for the patient’s care. Such information
from medical records should be provided to the HCR, who is
thereafter responsible for the handling of such information. Non
interventional post-authorization safety studies should also be referred
to an ethics committee for ethical review of study protocol.
Procedure for Handling Complaints Regarding a PASS

Concerns on a post-authorization safety study, its objective, design or
conduct (e.g. using the study as a promotional activity) should be
referred to the Council.
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8. Ongoing benefit–harm assessment
One of the key responsibilities of the HCR is to immediately notify the
NMRC of any change in the balance of risks and benefits of their
products. Any failure to do so may pose a significant threat to public
health. Any evidence of failure to notify such changes will result in
consideration of enforcement action by the Council.
Overall, risk–benefit assessment should take into account and balance
all the benefits and risks and should be conducted separately in the
context of each indication and population, which may impact on the
conclusions and actions.
Assessment of Benefits
When a new or changing risk is identified, it is important to re-evaluate
the benefit of the medicinal product using all available data. The benefit
of a medicinal product can be seen as the decrease in disease burden
associated with its use. Benefit is composed of many parameters
including the extent to which the medicinal product cures or improves
the underlying condition or relieves the symptoms; the response rate;
and duration and quality of life. In the case of prophylactic medicinal
products, the benefit may be considered as the reduction of the expected
severity or incidence of the disease. With diagnostics, the benefit will be
defined in terms of sensitivity and specificity or, in other words, false
negative and false positive rates. Any available information on misuse
of the product and on the level of compliance in clinical practice, which
may have an impact on the evaluation of its benefits, should also be
considered. The quality and degree of the evidence of benefit should be
taken into account. Benefit should, as far as possible, be expressed in
quantitative terms in a way that makes it comparable to the risks.
Assessment of Risks
Assessment of risks involves a stepwise process requiring identification,
confirmation, characterization (including identification of risk factors)
and quantification of the risk in the exposed population. Overall
44
assessment of risks should consider all available sources of information,
including —
 Spontaneous adverse reaction reports
 Adverse reaction data from studies which may or may not be
company sponsored
 In vitro and in vivo laboratory experiments
 Epidemiological data
 Registries, for example, of congenital anomalies or birth defects
 Data published in the worldwide scientific literature or presented
as abstracts, posters, or communications
 Investigations on
pharmaceutical
quality
 Data on sales and
product usage
Important issues that should be addressed in the assessment of adverse
reactions include evidence of causal association, seriousness, absolute
and relative frequency, and presence of risk factors, which may allow
preventive measures. The quality and degree of evidence of risks should
be taken into account. In the assessment of risks and consideration of
regulatory action, it is important to note that rarely does a single case
report establish a causal association with the suspected medicinal
product and impact on the risk–benefit balance. Risk assessment should
also take account of the potential for overdose, misuse, abuse, off-label
use and medication errors.
When new safety concerns are identified that could have an impact on
the overall risk–benefit balance of a medicinal product, the HCR should
propose appropriate studies to further investigate the nature and
frequency of the adverse reactions. A new or updated risk management
plan should be proposed accordingly. The studies should comply with
GPP.
45
Risk–Benefit Assessment
Whenever possible, both benefits and risks should be considered in
absolute terms and in comparison to alternative treatments. The
magnitude of risk that may be considered acceptable depends on the
seriousness of the disease being treated and on the efficacy of the
medicinal product. The populations being treated must also be taken
into account.
Improving the Risk–Benefit Balance

The HCR should aim to optimize the safe use and the risk–benefit
balance of an individual product and ensure that the AEs of a medicinal
product do not exceed the benefits within the population treated. The
risk–benefit balance of a medicinal product cannot be considered in
isolation, but should be compared with those of other treatments for the
same disease.
The risk–benefit balance may be improved either by increasing the
benefits (e.g. by restricting use to identified responders) or by reducing
the risks by risk minimizing measures (e.g. by contraindicating use in
patients particularly at risk, reducing dosage, introducing precautions of
use and warnings, pretreatment tests (if appropriate) to identify patients
at risk, and monitoring during treatment for early diagnosis of adverse
reactions). When proposing measures to improve the risk–benefit
balance of a product, their feasibility in normal conditions of use should
be taken into account. If dose reduction is considered as a method of
risk minimization, the impact on efficacy should be carefully evaluated.
The following types of actions may be necessary and may be initiated
by the HCR or by the Council—
 Variation of marketing authorization(s) in respect of the
indication, dosing recommendations, contra-indications,
warnings, and precautions for use or information about adverse
reactions or other sections of the summary of product
characteristics (SPC) and the package leaflet
 Directly providing important safety information to healthcare
professionals, patients, and the public (e.g. through letters and/or
bulletins or via print and electronic media)
46
If there are important new safety concerns requiring urgent action, the
Holder of Certificate of Registration, should initiate an urgent safety
restriction (USR). These measures should be immediately
communicated to the Council. If no objections are raised within 24
hours after receipt of an application, the USR may be introduced and the
corresponding application for the variation should be submitted without
delay to Council.
Withdrawal of a Medical Product from the Market

Market withdrawals are a manufacturer’s removal or correction of a
distributed product which involves a minor violation that would not be
subject to legal action by the NMRC or which involves no violation.
In the event that the overall risk–benefit balance is considered to be
unfavorable and proposed risk minimization measures are considered
inadequate to redress the balance, the medicinal product should be
withdrawn from the market and healthcare professionals, patients and
the public should be informed as appropriate. Such action may be
taken voluntarily by the HCR. It is recommended that any such
intended measure be discussed at an early stage with the Council. The
Council should be informed immediately of any definite action.
Recalls are a firm’s removal or correction of a marketed product that
the NMRC considers to be in violation of the laws it administers and
against which the agency would initiate legal action, e.g. seizure.
Recalls may be conducted on a manufacturer’s own initiative, by
request from NMRC or by NMRC’s order under statutory authority.
47
9. Therapeutic Information in Medicine Safety
Surveillance
Printed and electronic reference materials such as journals (clinical
pharmacy and therapeutics, pharmacology, infectious disease, public
health, AIDS and other fields of medicine) text books, safety update
reports, WHO publications, electronic databases (Micromedex,
Cochrane Library), medicines interaction and toxicology references
are available at TIPC. These resources enable TIPC to respond to
medicine safety- related queries and to provide current information to
health care providers, the Essential edicine List Committee, standard
treatment guidelines committees and the general public.
9.1. Literature Review and Comparative Effectiveness

The goal of the TIPC in the review of treatment guidelines and in the
comparative evaluation of the effectiveness of medicinal therapies is
to utilize information from notable guidelines and evidence-based
publications to abridge and adapt their recommendations to make
them relevant to Namibia. In this regard, TIPC routinely searches the
following databases—
 Clinical practice guidelines and consensus statements
including notable international databases such as Guideline
International Network and the National Guidelines
Clearinghouse and key individual guidelines databases such as
National Institute of Clinical Excellence and Safe Injection
Global Network
 Systematic reviews and meta-analyses such as the Cochrane
Library of systemic reviews and other large systemic reviews
of randomized controlled studies and observational studies not
included in the Cochrane Library’s comparative
effectiveness/health technology assessment reviews
 Comparative effectiveness reviews conducted by Agency for
Healthcare Research and Quality, Canadian Coordinating
Office for Health Technology Assessment, and other similar
reputable organizations
48
 Medicine information bulletins, such as WHO Drug
Information, member bulletins of the International Society of
Drug Bulletins, including Prescrire International; regulatory
information newsletters including FDA Drug Safety
Newsletter, Medicines and Healthcare Products Regulatory
Agency Drug Safety Update, and WHO Pharmaceuticals
Newsletter
Conclusions and recommendations from these databases are helpful
for decision making by health managers, clinicians and health care
workers. TIPC produces a summary of comparative effectiveness
evaluations and communicates this information to health care
professionals and other relevant players by using TIPC publications,
notably the Namibia Medicines Watch.
9.2. Publication of the Namibia Medicines Watch

TIPC produces The Namibia Medicines Watch and other printed
information, education and communication (IEC) materials to promote
rational and safe use of medicines. It provides information that
improves regulation, prescribing, dispensing and use of medicines.
The Namibia Medicines Watch provides therapeutics information that
guides treatment decisions, supports the essential medicines
management system and guides medicine regulatory and treatment
guidelines decisions.
The target audience for the Namibia Medicines Watch includes all
health care workers, particularly doctors, nurses, pharmacists,
community and other health care workers and consumers in Namibia.
The publication works closely with local opinion leaders and local
associations like the Namibia Medical Association, the
Pharmaceutical Society of Namibia, Namibia Nurses Association, the
Health Professions Council of Namibia and other professional
associations to promote awareness about key medicine safety, benefits
and rational use issues.
49
10.Post-license Responsibilities of Holders of
Certificates of Registration
HCR of a medicine should report any AE that occurs within Namibia
to the NMRC within 15 days of being made aware of the AE. If the
AE is serious, it should be reported within 5 working days of the
receipt of such reports or being made aware of such information.
The NMRC should also be informed of any significant safety issue or
action taken by a foreign agency, including the basis for such action,
within three days of first knowledge by the registration holders.
Information on withdrawal of the registration status in any country
must be given to the NMRC within 24 hours of first knowledge by the
HCR.
10.1. Case Reports from Worldwide Literature

The manufacturer is expected to screen the worldwide scientific
literature and report cases of suspected serious adverse reactions
associated with the use of the active substance(s) of its products within
15 calendar days. A copy of the relevant published article should be
provided in English or a summary or translation in English. The
NMRC should be notified in writing when there is difficulty in
meeting the 15 calendar day requirement.
10.2. Periodic Safety Update Reports

The HCR should submit to the NMRC the records of all suspected
adverse reactions in the form of a periodic safety update report. This
should be done immediately upon request by NMRC or periodically.
The time period for PSUR shall be every six months for the first two
years of initial marketing and annually for the subsequent three years.
Thereafter, the periodic safety update reports shall be submitted at
three-yearly intervals. Three-yearly interval shall be applicable to all
medicinal products regardless of their date of authorization. The
HCRs are therefore obliged to submit a ‖null‖ report, if no AMR
report is submitted to them in the specified period. Whenever
requested by the NMRC, the HCR is obliged to submit a summary
50
report on AMRs occurring in and outside Namibia and collaborate
with the NMRC in the conduct of PASS when deemed necessary. The
HCR may request amendment of the periods referred to above either
at the time of submission of the application for marketing
authorization or following the granting of the marketing authorization.
10.3. Risk Evaluation and Minimization Strategies

The NMRC may require manufacturers or product sponsors to submit
a risk evaluation and minimization strategies (REMS) plan when a
medicine first comes on the market or later if NMRC becomes aware
of new safety concerns. REMS are for managing known or potential
serious risks associated with medicines or biological products. It can
include a medication guide, patient package insert, communication
plan, provider training, patient monitoring, and restrictions in
distribution, prescribing or dispensing. A timetable for assessment of
the REMS must be included.
Requirements for Risk Management Systems

A medicinal product is authorized when the risk–benefit is judged
positive for the target population. However, not all actual or potential
risks will have been identified when the initial authorization is sought
and granted. In addition, there may be subsets of patients for whom
the risk is greater than for the target population as a whole.
Management of risk has four steps — detection, assessment,
minimization, and communication. However, a typical individual
medicinal product will have multiple risks attached to it, and
individual risks will vary in terms of severity and individual patient
and public health impact. Therefore, the concept of risk management
should also consider the combination of information on multiple risks
with the aim of ensuring that the benefits exceed the risks by the
greatest possible margin, both for the individual patient and the
general population.
The detailed description of a risk management system should be
provided in the form of a risk management plan (RMP). It is strongly
recommended that discussions with the Council on the need for and
51
content of an RMP take place in advance of submitting the plan. The
description of the risk management system should be submitted when
appropriate.
Description of the Risk Management System

A risk management system is a set of PhV activities and interventions
designed to identify, characterize, prevent or minimize risks relating to
medicinal products, including the assessment of the effectiveness of
those interventions. The aim of a risk management system is to ensure
that the benefits of a particular medicine (or a series of medicines)
exceed the risks by the greatest achievable margin for the individual
patient and for the target population as a whole.
Risk Management Plan (RMP)

The description of a risk management system should be submitted in
the form of a Risk Minimization Plan (RMP). Part I of the RMP
should contain a safety specification and a PhV plan. Part II should
contain an evaluation of the need for routine and non-routine risk
minimization activities and a risk minimization plan.
Situations Requiring an RMP

An RMP may need to be submitted at any time in a product’s life
cycle, i.e. during both the pre-marketing authorization and post-
marketing authorization phases. In particular, an RMP should be
submitted with the application for a new marketing authorization
for—
 Any product containing a new, active substance
 A similar biological medicinal product
 A generic/hybrid medicinal product with a safety concern,
requiring additional risk minimization activities, that has been
identified with the reference medicinal product
 An application involving a significant change in a marketing
authorization (e.g. new dosage form, new route of
administration, new manufacturing process of a
52
biotechnologically derived product, significant change in
indication) unless the Council has agreed that submission is not
required
 A request from the Council (both pre- and post-authorization)
 A request by the prospective or actual HCR when a safety
concern has been identified at any stage of the product’s life
cycle
In some circumstances, products not in the above categories that are
seeking a new authorization may require an RMP, such as —
 Known active substances
 Hybrid medicinal products where the changes compared with
the reference medicinal product suggest different risks
 Fixed combination applications
For situations where the submission of an RMP is not mandatory, the
need for it should be discussed with the Council well in advance of the
submission.
Safety Specification
The safety specification should be a summary of the serious identified
and potential risks of a medicinal product and important missing
information. It should also address the populations potentially at risk
(where the product is likely to be used) and outstanding safety
questions that warrant further investigation to refine the understanding
of the risk–benefit profile during the post-authorization period. It can
include additional elements, depending on the nature of the product
and its development. The safety specification is intended to help
industry and the Council identify any need for specific data collection
and also to facilitate formulation of the PhV Plan. In the RMP, the
safety specification will also form the basis of the need for risk
minimization activities and, where appropriate, the RMP.
The prospective or actual HCR should provide a PhV plan and an
evaluation of the need for risk minimization activities.
53
Pharmacovigilance Plan
The PhV plan should be based on the safety specification and should
propose actions to address the identified safety concerns. Early
discussions between the Council and the prospective or actual HCR
are recommended to identify whether, and which, additional PhV
activities are needed. It is important to note that only a proportion of
risks are likely to be foreseeable. The PhV plan will not replace, but
rather complement, the procedures currently used to detect safety
signals.
Routine Pharmacovigilance
For medicinal products with no special safety concerns, routine PhV
should be sufficient for post-authorization safety monitoring, without
the need for additional safety studies.
Additional Pharmacovigilance Activities and Action Plans

Prospective and actual HCRs should also consider the situations in
which routine PhV is likely to be inadequate. The objective(s) of
additional PhV activities will normally differ according to the safety
concern to be addressed. For important identified and potential risks,
the objectives may be to measure the incidence rate in a larger or a
different population, to measure the rate ratio or rate difference in
comparison to a reference medicinal product, to examine how the risk
varies with different doses and durations of exposure, to identify risk
factors or to assess a causal association. For important missing
information, the objective may simply be to investigate the possibility
of a risk or to provide reassurance about the absence of a risk.
The threshold for investigating a safety concern further will depend
upon the indication, the target population, and the likely impact on
public health. Additional PhV activities included in the PhV plan
should be designed and conducted according to the recommendations
in the guidelines for GPP.
54
Action Plan for Safety Concerns
Within the PhV plan, the action plan for each safety concern should be
presented and justified according to the following structure—
 Safety concern
 Objective of proposed action(s)
 Action(s) proposed
 Rationale for proposed action(s)
 Monitoring by the prospective or actual HCR for safety
concern(s) and proposed action(s)
 Milestones for evaluation and reporting
Protocols (draft or otherwise) for any formal studies should be
provided. Details of the monitoring for the safety concern in a clinical
trial could include stopping rules, information on the medicine safety
monitoring board and when interim analyses will be carried out.
Although not explicitly included in this structure, it is also necessary
in the RMP to explain the decision making processes which will
depend on the outcomes of the proposed actions. The possible
consequences of the study outcomes should be discussed.
Evaluation of the Need for Risk Minimization Activities

For each safety concern, the prospective or actual HCR should assess
whether any risk minimization activities are needed. Some safety
concerns may be adequately addressed by the proposed actions in the
PhV plan, but for others, the risk may be of a particular nature and
seriousness that risk minimization activities are needed. Routine
activities may be sufficient, for example, ensuring that suitable
warnings are included in the product information or by the careful use
of labelling and packaging. If a prospective or actual HCR is of the
opinion that no additional risk minimization activities beyond these
are warranted, this should be discussed and, where appropriate,
supporting evidence provided. However, for some risks, routine
activities will not be sufficient and additional risk minimization
activities will be necessary. If these are required, they should be
described in part II of the RMP.
55
The prospective or actual HCR should also address the potential for
medication errors and state how this has been reduced in the final
design of the pharmaceutical dosage form, product information,
packaging, and, where appropriate, device.
As a rule, prospective and actual HCRs should always consider the
need for risk minimization activities whenever the safety specification
is updated in the light of new information on the medicinal product. In
some circumstances, it may be appropriate to suggest that an
additional risk minimization activity be stopped because experience
with the product suggests that it is no longer necessary.
56
11.Tools for Medicine Safety Surveillance Activities
Several tools have been developed or adopted by TIPC for PhV
activities that standardize medicine safety surveillance in Namibia.
These tools have harmonized Namibia’s medicines safety practices
with international practices for better information sharing and
collaboration.
Some of the tools that are critical for the functioning of such activities
include the safety yellow form, patient reporting form, therapeutics
information request form, WHO causality assessment tool, AE
severity grading, AE avoidability scale, algorithm for categorizing
medication error, Vigiflow®, medicines or therapeutics information
databases and others.
Safety Yellow Form

The AMR reporting form (annex 2), also called the safety yellow
form, is the tool for reporting all suspected adverse reactions by health
care professionals. Efforts have been made to make it simple and user
friendly. An electronic version is available on the NMRC website. It
can be used to report any suspected AMR and therapeutic
ineffectiveness for all conventional, biological, complementary, i.e.
alternative and traditional/herbal medicines, as well as cosmetics,
nutritional and dietary supplements and medical devices.
Patient Adverse Reaction Reporting Form/Safety Yellow Card

The Patient Adverse Reaction Reporting Form, also called the Safety
Yellow Card, is a simplified form (annex 6) that patients and those not
in the health care profession can use to report any suspected AMR,
medicinal product problem, medication error and therapeutic
ineffectiveness for all medicines including conventional, biological,
complementary, i.e. alternative and traditional/herbal medicines, as
well as cosmetics, nutritional and dietary supplements and medical
devices.
57
Patient Medicine Safety Alert Card
Patients who experience or have ever experienced serious AMRs will
be given the TIPC patient medicine safety alert card by the health care
provider who diagnosed and managed the reaction. The card (annex 3)
alerts all health care workers that the bearer has experienced serious
intolerance (typically hypersensitivity reactions) or has experienced a
serious adverse reaction to a particular medicine. The card should be
carried by the patient at all times and presented to health care workers
at each consultation.
WHO Causality Assessment Criteria

TIPC will use the WHO causality assessment criteria (annex 7) to
evaluate the causal association of suspected products and AEs. The
categories of criteria are certain, probable/likely, possible, unlikely,
inaccessible/unclassified and conditional/unclassified.
Vigiflow®
VigiFlow® was developed by the Uppsala Monitoring Centre in
collaboration with the Swiss medicines agency (Swissmedic) to
improve AMR reporting and management. It is a web-based tool that
has improved communication of medicine adverse reaction reports
between reporting and prescribing physicians, pharmaceutical
companies, regional and national PhV centres and WHO. TIPC uses
Vigiflow® to manage its AMR database. All data are stored on a
database server in Uppsala, Sweden.
Therapeutics Information Request Form

The Therapeutics Information Request Form (annex 8) is used to
make enquiries to TIPC on health products and medical treatment.
Requests can also be made by phone call or e-mail.
58
Therapeutics Information Electronic Database
An Access database has been developed to document the therapeutics
enquiries and answers provided by TIPC. Proactive information will
be offered, which will be based on frequently asked questions. The
questions and answers will be made available on line. Responses,
references and the duration and times of responses will be captured on
the same database.
The Namibia Medicines Watch

The Namibia Medicines Watch is a quarterly publication of TIPC.
Safety updates, comparative effectiveness evaluations, new
developments in the field of medicines, regulatory affairs and local
rational medicines use activities will be published.
NMRC Web Site

The NMRC web site will make available all NMRC legislation,
guidelines and other publications including the Namibia Medicines
Watch. It will also be used to communicate medicine information as
well as for online reporting of AMRs.
Other Printed Materials (Brochures, Posters, and Stickers)

Various printed materials will be used as tools to pass information on
medicines safety and efficacy to the general public.
AE Severity Grading Scale

There is no universally accepted scale for describing or measuring the
severity of an AMR. Assessment is largely subjective. Reactions can
be described as mild, moderate, severe or fatal (lethal). The WHO
toxicity grading scale will be used as the tool for grading the severity
of AEs (annex 9).
Reactions usually described as mild are of minor significance include
digestive disturbances, headaches, fatigue, vague muscle aches,
malaise (a general feeling of illness or discomfort) and changes in
59
sleep patterns. However, such reactions can be very distressing to
people who experience them. As a result, people may be less willing
to take their medicine as instructed and the goals of treatment may not
be achieved.
Reactions that are usually described as mild are considered moderate
if the person experiencing them considers them distinctly annoying,
distressing or intolerable. Other moderate reactions include skin rashes
(especially if they are extensive and persistent), visual disturbances
(especially in people who wear corrective lenses), muscle tremor,
difficulty with urination (a common effect of many medicines in older
men), any perceptible change in mood or mental function and certain
changes in blood components, such as a temporary, reversible
decrease in the white blood cell count or in blood levels of some
substances, such as glucose.
Mild or moderate adverse medicine reactions do not necessarily mean
that a medicine must be discontinued, especially if no suitable
alternative is available. However, doctors are likely to re-evaluate the
dose, frequency of use (number of doses a day) and timing of doses
(for example, before or after meals; in the morning or at bedtime).
Other medicines may be used to control the AMR (for example, a
stool softener to relieve constipation).
Severe (or serious) reactions include those that may be life threatening
(such as liver failure, abnormal heart rhythms and certain types of
allergic reactions), that result in persistent or significant disability or
hospitalization and that cause a birth defect. Severe reactions are
relatively rare. People who develop a severe reaction usually must
stop using the medicine and must be treated. However, doctors may
sometimes continue giving high-risk medicines (for example,
chemotherapy to patients with cancer or immunosuppressants to
patients undergoing organ transplantation). Doctors usually employ
every possible means to control a severe AMR.
60
AE Avoidability
Several studies have shown that most AEs are preventable. TIPC will
work closely with health care workers to identify preventable AEs and
develop strategies for avoiding them.
Surely Namibia has adopted the Halas2 AE avoidability scale as the
tool for the documentation of preventability of AEs that occur in the
Namibian health system (annex 10).
Medication Error Assessment Tool

Medication errors will be assessed and classified according to the
Index for Categorizing Medication Errors adopted from the National
Coordinating Council for Medication Error Reporting and Prevention
in the United States (annex 11).
12.Capacity Building
Under reporting of suspected AMRs is a common problem in
spontaneous reporting systems. Two reasons for not reporting are the
lack of awareness among health care professionals about the need to
monitor the safety of medicines and the existence of a system to do so.
Therefore, on-the-job training is required for those professionals who
are already working in health facilities so that they may consider
AMRs as one possible cause of their patients’ suffering.
Training modules for PhV has been prepared for on-the-job training of
health care professionals. Effort will also be made to incorporate PhV
in all trainings concerning medicines use to improve AMR diagnosis,
management and reporting skills. TIPC will organize and conduct
refresher courses and continuing professional development sessions on
current developments in the area of medicines safety and efficacy.
2
Hallas, J.; Harvald, B.; Gram, L. F., et al. Drug related hospital admissions: the role of
definitions and intensity of data collection, and the possibility of prevention. J. Intern.
Med. 1990 Aug; 228(2):83-90
61
Newly graduated prescribing and dispensing professionals need to
have the skills to make evidence-based decisions about patient safety.
Therefore, TIPC will work closely with medicine, pharmacy and
nursing training institutions in Namibia to incorporate medicines
safety monitoring into their undergraduate and in-service course
curricula.
13. Monitoring and Evaluation

Performance indicators for pharmacovigilance activities
 Number of AMR reports received per year
 Percentage increase in AMR reporting
 Number of medication errors detected
 Number of treatment failures detected
 Number of product quality problems detected
 Number of safety summary reports presented to the Clinical
Committee
 Number of products withdrawn from the market because of
AMR
 Percentage of AMR reports entered in the database within the
stipulated time
 Percentage of incomplete AMR reports followed up for
missing data
 Percentage of planned medicines advisory
committee/subcommittee meetings held
 Time between identification of safety signal (serious AMR) or
medicines safety issue and communication to health care
workers and the public
 Number of Dear Healthcare Professional letters and other
safety alerts developed and distributed
 Percentage of sampled health facilities in which AMR forms
are available
 Percentage of health facilities from which AMR reports have
ever been submitted
 Percentage of health care workers sampled who have ever
submitted an AMR report
62
 Percentage of health care workers trained per year in PhV and
medicines safety
 Number of safety update publications (bulletins and
newsletters) per year
 Number of regulatory decisions taken by NMRC based on
AMR monitoring activities
 Percentage of planned public enlightenment and education
activities carried out
 Number of active surveillance activities (sentinel surveillance,
registries, cohort event monitoring, prescription event
monitoring, case control studies, drug use studies, etc.)
Indicators for Public Health Programmes

Public health programmes should routinely monitor safety of the
products used in their programmes. The ESRP of each programme
shall monitor functioning of its medicine safety surveillance by the
following indicators.
 Percentage of patients treatment modified because of toxicity
 Percentage of patients experiencing ―new unknown AE‖
63
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3. Medicines and Related Substances Control Act, 2003:
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Agencia española de medicamentos y productos sanitarios,
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Conduct Post Marketing Surveillance and Risk Assessment?
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Adverse Drug Reactions. Am. J. Hosp. Pharm. 49:2229–2232
65
20. Hallas, J., B. Harvald, L. F. Gram, et al. 1990. Drug Related
Hospital Admissions: the Role of Definitions and Intensity of
Data Collection, and the Possibility of Prevention. J. Intern.
Med. 228:83–90.
21. Lyndon, Bill. 2003. Withdrawal of Useful Drugs from the
Market. Australian Prescriber. 26:50–51
22. Chapter 4: The Assessment of Risk and Potential Benefit,
Online Ethics Center for Engineering and Research
http://www.onlineethics.org/CMS/2963/resref/nbacindex/mind
ex/mchapter4.aspx
23. Error! Hyperlink reference not valid.Handbook for good
clinical research practice (GCP): Guidance for implementation
WHO 2005; ISBN 92 4 159392
http://apps.who.int/medicinedocs/index/assoc/s14084e/s14084
e.pdf
24. Note for Guidance on Clinical Safety Data Management:
Definitions and Standards for Expedited Reporting. CPMP/
ICH/377/95
25. http://www.fnclcc.fr/doc/pdf/lois/BPC-ICHE2A.pdf
66
15. Annexes
Annex 1. Definitions and Terminologies
Adverse medicine reaction (AMR): a noxious and unintended

response to a medicine that occurs at a dose normally used in humans
for prophylaxis, diagnosis, or therapy of disease or for the
modification of physiological function; the term AMR should be
reserved for harmful or seriously unpleasant effects that call for a
reduction in the dosage, a withdrawal of the medicine, and/or a
forecast of hazard from future administration
Adverse event/adverse experience (AE): any untoward medical
occurrence that may present during treatment with a pharmaceutical
product, but which does not necessarily have a causal relationship
with the treatment
Medicine: a pharmaceutical product, used in or on human body for
the prevention, prophylaxis, mitigation, diagnosis, and treatment of
disease, or for the modification of physiological function
Medication error: any preventable event that may cause or lead to
inappropriate medication use or patient harm while the medication is
in the control of the health care professional, patient, or consumer;
such events may be related to professional practice, health care
products, procedures, and systems, including prescribing, order
communication; product labelling, packaging, and nomenclature;
compounding; dispensing; distribution; administration; education;
monitoring; and use
Medicine safety surveillance: the processes involved in the
collection, collation, analysis, and dissemination of data and other
activities carried out in relation to safeguarding the safety and
effectiveness of pharmaceuticals and related products
Medicine safety system: all organisations, institutions, resources, and
processes that contribute to efforts in personal health care, public
67
health services, and intersectoral initiatives whose primary purpose is
to protect the public from harm related to the use of medicines
New medicines: refers to the medicines with preparations of new
chemical entities, compounding medications of new therapeutic
activities, or new route of administration of old chemical entities;
furthermore, the medical preparation, which is in the new dosage
form, new dose, new dose per unit, or new route of administration that
is still under the safety monitoring period, is monitored with an end
date that is the same as the first preparation of the same component
New chemical entities (NCE) or new molecular entity (NME):
according to the US Food and Drug Administration, a medicine that
contains no active moiety that has been approved by FDA in any other
application submitted
Periodic safety update report (PSUR): an update of the worldwide
safety experience of a product obtained at defined times post
registration
Pharmacovigilance (PhV): the science and activities relating to the
detection, assessment, understanding, and prevention of AEs or any
other possible medicine-related problems; recently, its concerns have
been widened to include herbals, traditional and complementary
medicines, blood products, biologicals, vaccines and medical devices
Serious AE: any untoward occurrence that is life threatening or fatal,
causes or prolongs hospital admission, causes persistent incapacity or
disability, causes misuse or dependence, and causes a congenital
anomaly or birth defect.
Signal: refers to reported information on a possible causal relationship
between an AE and a medicine, the relationship being unknown or
incompletely documented previously; usually more than a single
report is required to generate a signal, depending upon the seriousness
of the event and the quality of the information
Side effect: any unintended effect of a pharmaceutical product
occurring at doses normally used in man, which is related to the
pharmacological proprieties of the medicine
68
Spontaneous reporting: a system whereby case reports of adverse
medicine events are voluntarily submitted by health professionals,
patients, and pharmaceutical manufacturers to the national medicine
regulatory authority/PhV center
Toxicity: implies cell damage from a direct action of the medicine,
often at a high dose, e.g., liver damage from paracetamol overdose
Unexpected adverse reaction: an adverse reaction, the nature or
severity of which is not consistent with domestic labeling or
marketing authorization, or expected from the characteristics of the
medicine
69
Annex 2. Adverse Medicine Reaction Reporting Form
A) PATIENT INFORMATION
Patient initials or DOB DD/MM/ YYYY Gender: Weight
Hospital Reg. No. Age……………..  Male (Kg):
 Female Safety Yellow Form
Confidential
B ) ADVERSE EVENT INFORMATION
Type of report: Initial:  Follow up:  Write AMR ID number
DESCRIPTION OF ADVERSE Date the event Date the event stopped: Action taken: (E.g. Medicine
EVENTS: started: withdrawn/ substituted/Dose
Indicate provisional/final diagnosis of reduced /medical treatment
the adverse event etc...)
Seriousness  Hospitalization  Disability or permanent damage  Congenital anomaly/ birth defect

 Life-threatening  Other serious medical event  Non serious adverse event
Relevant Laboratory tests Test date Result
DD /MM./ YYYY
Patient  Recovered  Recovered with sequela  Died Due to reaction  Reaction maybe contributory
Outcome Recovering  Not recovered  unrelated to reaction Date of death DD /MM./ YYYY
 Unknown
RELEVANT MEDICAL HISTORY: including pre-existing medical conditions (allergies, pregnancy, alcohol use, liver problems..)
C) INFORMATION ON MEDICINES: For vaccines please indicate the batch number
LIST MEDICINES USED IN THE Strength Frequency Route of Admin. Start Stop date or Indic
LAST 3 MONTHS TICK date ongoing ation
SUSPECTED MEDICINES
ENTER FDC AS ONE EDICINE



D) REPORTER INFORMATION
Name (last, first) Region Email

Profession Telephone Date DD /MM./
YYYY
Health Facility Name Fax
Please tick if you need  AMR forms  Additional information
Please note that submission of a report does not constitute an admission that medical personnel or the medicine caused or
contributed to the event
Send/ Fax/Email to TIPC: Therapeutics Information and Pharmacovigilance Centre

Room 21, Basement Area, Windhoek Central Hospital. Windhoek. 70
Tel: 061 203 2312 Fax: 061 22 66 31/ 088 618 776. Email: [email protected]
Back Side of AMR reporting form
What to report?
 All suspected reactions to new medicines
 Unknown or unexpected AMRs
 Serious adverse medicine reactions
 Unexpected therapeutic effects
 All suspected medicines interactions
 Treatment failure
Complete the Adverse Medicine Reaction (AMR) reporting

form as completely as possible and send it to address below
Unique AMR ID Vigiflow ID

For TIPC Use Only No……………………… No………………………………
DATE RECEIVED: Reporter acknowledged: Yes  NO 
DATE ENTERED in VIGIFLOW: Is the reaction known?: Yes  NO 
Adverse Medicine Reaction Term:
Additional information provided? Yes  No

Suspected product: need 
Causality Assessment: Certain  Probable  Possible  Unlikely  Conditional  Unclassifiable 
Report committed to UMC Yes  NO 

Case summary presented to advisory committee:
Yes  No need  Not yet 

Date ……… /……../……...
By……………………………………
Date if yes ……… /……../……...
Summary of recommendation by the advisory committee:
Processed by ……………………………………… Date ……… /……../……... Signature
71
Annex 3. Patient Medicines Safety Alert Card

NAMIBIA MEDICINE REGULATORY COUNCIL
Therapeutic Information and Pharmacovigilance Centre
Windhoek Central Hospital, Private Bag 13198 TEL: (061) 203 2312 Fax: (061)-226631 e mail:
[email protected]
PATIENT MEDICINES SAFETY ALERT CARD
PATIENT NAME:
DATE ISSUED: …… /……../……..
AGE: GENDER:  MALE  FEMALE
ADDRESS:
SUSPECTED MEDICINE(S):
DESCRIPTION OF REACTION:
Other comments (if any):
Please pay attention! The bearer of this card experienced SERIOUS adverse reaction.
Back Side
Please carry this card with you at all times and remember to show to your health care provider at each
consultation
CRITERIA FOR ISSUE OF A PATIENT ALERT CARD
The alert card is given to patients:

 Who are hypersensitive / allergic / intolerant
 Who developed a serious reaction
 Who had a medicine-induced morbidity
 Who had a hospital admission due to an Adverse Medicine Reaction (AMR)
72
Annex 4. Pharmaceutical Product Quality Reporting Form
Name of facility Telephone
Dispensing facility Date of Report DD/MM/YYYY
PRODUCT IDENTITY
Brand name/ manufacturer Batch / Lot Number
Generic name Date of manufacture DD/MM/YYYY
Country of origin Expiry date DD/MM/YYYY
Supplier/ Distributor Date of receipt DD/MM/YYYY
PRODUCT FORMULATION QUALITY CONCERN

(Tick appropriate box) (Tick appropriate box(es))
Oral tablets/capsules
□ Oral suspension/syrup □ Separating of phases
□ Injection □ Powdering / Crumbling
□ Diluent □ Moulding
□ Powder for reconstitution of suspension □ Change of odour
□ Powder for reconstitution of injection □ Mislabelling
□ Eye drops □ Incomplete pack
□ Ear drops □ Other / specify
□ Nebulizer solution
□ Cream/Ointment/ Liniment
□ other /specify
Describe quality concern in detail
……………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………
…………………………………………………………………………………………………..
Storage conditions
Does the product require refrigeration? □ Yes □ No (other

details if
Was the product dispensed and returned by a patient? □ Yes □ No any)
Was the product stored according to manufacturer □ Yes □ No
recommendation?
Comments (if any)
……………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
Name of person reporting Contact number
Job Title Signature
Once completed one copy of this form should be e-mailed or posted to:
Namibia Medicines Regulatory Council, Inspection and Licensing
P / Bag 13366 Windhoek
Fax: 061 225048 e-mail: [email protected]
73
To err is human!
Annex 5. Medication Error Notification Form Notification
without blame
All medication errors should be notified. This information is strictly confidential.
B) Region: Health facility name: Optional Name: Optional
Hospital  Health center  Clinic 
C) Date and time of the incident: Patient Age: Was the medicine actually
DD/MM/ YY YY Time 00:00 ________________________________ administered to the patient?
Gender:  Male  Female Yes  NO  Unknown
D) Place of Incident:  Main pharmacy  ARV Pharmacy Outpatient pharmacy  Inpatient Ward  Outpatient
E) Name of Medicine prescribed: (Write exactly as the F) Name of the other medicine involved
prescriber has written) (prescribed/dispensed) in error. (If applicable):
G) Type of incident: H) At what stage did the incident

 Incorrect medicine  Incorrect formulation occur?:
 Incorrect route of administration  Known allergic patient  Prescribing
 Incorrect IV rate  Expired medication  Transcribing
 Incorrect IV/SC solution preparation  Dose omitted  Counseling
 Incorrect patient  Incorrect time  Labeling
 Incorrect duration of treatment  Incorrect dose  Dispensing
 Longer  Longer High  Administering
 Shorter Lower  Using/Taking
 Other:___________________________________  Monitoring
 Other:________________________
I) Person that detected the J) Origin/source of the incident : K) Contributing factors:
incident:  Pharmacist  Unclear prescription
 Pharmacist  Pharmacist assistant  Unclear patient identification
 Pharmacist assistant  Pharmacist ( intern)  ―Sound-alike‖ medicine names
 Pharmacist ( intern)  Doctor  look-alike packaging or pills
 Doctor  Doctor (intern)  Storage problems
 Doctor (intern)  Nurse  Inadequate knowledge
 Nurse  Patient  Competing distractions
 Patient  Relative  Work load
 Relative  Other_________________  Other:____________________
 Other_________________
L) Outcome (tick only one outcome: the most appropriate one).The incident:
 Did not reach the patient.
 Reached the patient but did not result in patient harm and there was no need for patient monitoring.
 Reached the patient but did not result in patient harm however there was need for patient monitoring.
 Resulted in ineffective treatment of the health problem.
 Resulted in adverse medicine reaction but there was no need for treatment with another medicine.
 Resulted in adverse medicine reaction that required treatment with another medicine.
 Resulted in permanent patient harm.
 Resulted in patient death.
M) Description of the incident(if needed):
N) What do you recommend to help prevent a similar incident from occurring again?
*If patient experienced any Adverse Medicine Reaction please also complete the Adverse
Medicine Reaction form (Safety Yellow form)
Therapeutics Information and Pharmacovigilance Centre (TIPC)

Room 21, Basement Area, Windhoek Central Hospital. Windhoek.
Tel: 061 203 2312 Fax: 061 22 66 31/ 088 618 776. Email:
[email protected]
74
Annex 6. Adverse Medicine Reaction Reporting Form for Public

(Safety Yellow Card)
(Patients, Community Health Workers, Family, etc.)
Reporter
Patient □ Community Health Worker □ Mother □ Relative □
Other □ Specify _____________
Hospital record number if any Name of the hospital
Age of the patient Gender: Male □ Female □
Brief description of the event
Seriousness of the adverse reactions

Doesn’t require hospital admission □ Required hospital admission □
Life threatening □ Caused death: Date of death
Date the reaction observed Date reported

Date the reaction stopped
Medicines or products the patient was taking
Medicine Name Dose Number of Mode of Date started Date stopped

Taken Times/day administration administration
Description of herbal medicine
Source of the medicine

□ Hospital pharmacy □ Private pharmacy □ Family/Neighbour □ Supermarket □ Open market □ Other source □
Specify ______________________________
Reporter name and contact address

Name (Optional) Telephone Number
Therapeutics Information and Pharmacovigilance Centre (TIPC)

Room 21, Basement Area, Windhoek Central Hospital. Windhoek.
Tel: 061 203 2312 Fax: 061 22 66 31/ 088 618 776. Email:
[email protected]
75
Annex 7. WHO Causality Assessment Criteria
Causality term Assessment criteria

Certain  Event or laboratory test abnormality with plausible time
relationship to medicine intake
 Cannot be explained by disease or other medicines
 Response to withdrawal plausible (pharmacologically,
pathologically)
 Event definitive pharmacologically or phenomenologically
(i.e., an objective and specific medical disorder or a
recognized pharmacological phenomenon)
 Rechallenge satisfactory, if necessary
Probable/  Event or laboratory test abnormality with reasonable time
likely relationship to medicine intake
 Unlikely to be attributed to disease or other medicines
 Response to withdrawal clinically reasonable
 Rechallenge not required
Possible  Event or laboratory test abnormality, with reasonable time
relationship to medicine intake
 Could also be explained by disease or other medicines
 Information on medicine withdrawal may be lacking or
unclear
Unlikely  Event or laboratory test abnormality with a time to medicine
intake that makes a relationship improbable (but not
impossible)
 Disease or other medicines provide plausible explanations
Conditional/  Event or laboratory test abnormality
unclassified  More data for proper assessment needed,
 Additional data under examination
Unassessable/  Report suggests an adverse reaction
unclassified  Cannot be judged because information is insufficient or
contradictory
 Data cannot be supplemented or verified
76
Annex 8.Therapeutics Information Request Form
PART 1- To be completed by the Enquirer

A. Details of Enquirer
Last Name Phone
First Name Fax
Health Facility Email
Region Profession
City/town
B. Information Requested
Enquiry:
Relevant background information:

(Patient demographic profile, clinical condition, concurrent diseases, medication history)
C. Time and required mode of response

Date and time of request: Date and time response is
required:
Required mode of response:
PART 2: For official use

Response to query: (Attach an extra sheet of paper if required)
References:
Respondents Names and Signature Time taken to answer query

(minutes, hours, days)
Enquiry category: Date and time response is

provided:
77
Annex 9. Severity Greading Definitions
1) General definition for estimating symptom severity grade (use specific

definition if available): For abnormalities NOT found in the toxicity tables,
use the scale below to estimate grade of severity.
Grade 1: Mild – transient or mild discomfort (< 48 hours); no medical
intervention or therapy required
Grade 2: Moderate – mild to moderate limitation in activity; some assistance
may be needed; no or minimal medical intervention or therapy required
Grade 3: Severe – marked limitation in activity, some assistance usually
required; medical intervention or therapy required, hospitalizations possible
Grade 4: Life threatening – extreme limitation in activity, significant
assistance required; significant medical intervention or therapy required,
hospitalization or hospice care probable
78
Annex 10. Adverse Event Avoidability Scale

1. Definitely avoidable
 Event was due to a pharmaceutical treatment procedure
inconsistent with present day knowledge of good medical
practice
 Pharmaceutical treatment procedure was clearly unrealistic,
taking the known circumstances into account
2. Possibly avoidable
 Prescription was not erroneous, but the event could have
been avoided
 Avoidance requires an effort exceeding the obligatory
demands
3. Not avoidable
 Event could not have been avoided by any reasonable
means
 Event was unpredictable event in the course of a treatment
fully in accordance with good medical practice
4. Unevaluable
 Data for rating could not be obtained
 Evidence was conflicting
79
Annex 11. Medication Errors Categorization
80
Annex 12. Medication Errors Algorithm
81

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Republic of Namibia

Ministry of Health and Social Services

Namibia Medicines National Guidelines for

Therapeutics Information and Pharmacovigilance Centre | TIPC

This document is made possible by the generous support

The need for unbiased medicine information and the monitoring of

Hon. Dr. Richard Nchabi Kamwi

The Therapeutics Information and Pharmacovigilance Centre (TIPC)

Dr. Ismael Katjitae

New medicines are tested for pharmaceutical quality, safety and

Spontaneous reporting of individual cases of AMRs by health care

unbiased and up to date therapeutic information and monitoring the

2. National Medicines Policy and Legal Provisions

effective enough for early detection of unknown problems and thus

3. Establishment of the Therapeutics Information

Namibia Medicines Regulatory

STG Therapeutics Information and Expert Safety Review

Holders of Certificates of Therapeutics

Health care providers at public or private facility

Figure 1: Medicine safety surveillance notification

Health Facility Therapeutics Committee

Holders of Certificates of Registration

Clinical Committee of the NMRC

6. Scope of Pharmacovigilance and Medicine Safety

6.1. Types of AMRs

6.2. How to Recognize AMRs

Describe the Reaction Clearly—

Check the Pharmacology of the Medicine

De-challenge and Re-challenge

Factors Predisposing to AMR

Use of Traditional Medicines

Figure 2: Schematic presentation of preventable and

7.1. Spontaneous Reporting

Completing the AMR Reporting Form

The Patient’s Identity

Follow-Up Report for an AMR That Has Already Been Reported

Expedited Reporting Requirements by HCRs

Reporting Product Quality

Reporting Medication Errors

Medication Errors Reporting by Health Care Professionals

Medication Errors Reporting by HCRs

Herbal Products Targeted for Safety Monitoring

How to Report Suspected AEs of Herbal Medicines

Assessment of Case Reports

Patients and Consumer Reporting

Processing AMR Reports Evaluation

Communicating AMR Reports

Promoting Spontaneous AE Reporting

Monitoring Adverse Medicine Reactions in Public Health

7.2. Active Surveillance

Responsibilities for the Conduct of Post-Authorization Safety Studies

Studies Requested by the NMRC

Studies Initiated by the HCR

7.2.2. Reporting of Adverse Reactions Observed in Studies

Progress and Final Study Reports

Studies Performed at the HCR’s Initiative

Participation of Healthcare Professionals in PASS

Procedure for Handling Complaints Regarding a PASS

Improving the Risk–Benefit Balance