IATA CGO ISAGO Checklist

ISAGO Checklist
SECTION 8 - CARGO AND MAIL HANDLING (CGM)

Applicability
This Section 8 addresses cargo and mail handling functions conducted in cargo terminals or other
designated cargo handling facilities (hereinafter 'cargo handling operations'). Cargo and mail handling
functions conducted in other airside areas of operations are addressed in Section 6, Aircraft Handling and
Loading (HDL).Functions within the scope of cargo handling operations include:
- cargo and mail acceptance;
- cargo and mail handling;
- ULD loading/build-up;
- application of required security measures.
Provisions in Section 8 are applicable to the audit of stations where cargo handling operations are
conducted by the Provider.
Individual provisions that may not be applicable to a specific Provider will be determined by the Auditor.
SECTION 8 – CGM, GOSM Ed 1, Rev 0 1/17

ISAGO Checklist
1 Cargo/Mail Acceptance and Handling
CGM 1.1.1 The Provider shall have communication procedures for the transfer of information and data to
the load control office to ensure all cargo, mail and stores (supplies) loaded onto the aircraft is accounted
for in the load control process. (GM)
Documented and Implemented (Conformity)
Documented not Implemented (Finding)
Implemented not Documented (Finding)
Not Documented not Implemented (Finding)
N/A
Auditor Comments:
Effective procedures for the transfer of information and data would be critical to ensuring the accuracy of
the load control process. Procedures would address all types and methods of communication necessary to
ensure effective coordination between cargo handling personnel and the load control office.
CGM 1.1.2 The Provider shall ensure a part of the policies and procedures manual (PPM) as specified in
OMS 2.2.1 contains the policies, procedures and guidance associated with cargo handling operations in
accordance with specifications in Table 8.1, and such part of the PPM is accessible in a usable format at
each station location where cargo handling operations are conducted. (GM)
N/A
Auditor Comments:
The specific name of the manual would typically be different for each Provider (e.g., Cargo Manual, Cargo
Handling Manual, Cargo Operations Manual).
CGM 1.1.3 The Provider shall ensure the current edition of the IATA Dangerous Goods Regulations
(DGR) or equivalent documentation is accessible in a usable format at each station location where cargo
handling operations are conducted. (GM)
N/A
Auditor Comments:
Equivalent documentation would include the ICAO Technical Instructions for the Transport of Dangerous
Goods.

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CGM 1.1.4 The Provider shall have a process to ensure cargo and/or mail accepted for air transport:
i) complies with standards in the Operations Manual (OM) of the customer airline as ready for air transport;
ii) if interline cargo, complies with IATA interline cargo requirements. (GM)
N/A
Auditor Comments:
Cargo is accepted under the terms of the OM of each customer airline(s), which would specify a process
with associated procedures to ensure acceptance personnel verify cargo has been packed in a manner:
- to ensure safe transport with ordinary care in handling;
- to preclude injury or damage to any person, cargo or property.
It is expected that interline cargo would also comply with the applicable requirements of the receiving
airline(s).
Guidance pertaining to interline cargo requirements may be found in the IATA Cargo Services Conference
Resolutions or Multilateral Interline Traffic Agreements Manual (MITA).
CGM 1.1.5 The Provider shall have a process to ensure cargo and/or mail for transport is accepted and
handled in accordance with:
i) procedures in the OM of the customer airline(s);
ii) requirements of the relevant authorities.
N/A
Auditor Comments:
CGM 1.1.6 The Provider shall have a process to ensure scales utilised to determine the weight of cargo are
periodically checked and calibrated, and such actions are recorded and retained in accordance with local
rules or regulations. (GM)
N/A
Auditor Comments:
Such scales may be referred to as weigh bridges.

The accuracy of cargo weights is a critical safety factor and is monitored by many states.
If required, the records of the checking and calibration of cargo scales would be made available for review
by relevant authorities.

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CGM 1.1.7 The Provider should have a process to ensure cargo terminals are equipped with specifically
configured facilities appropriate for storage of dangerous goods and other special cargo, such as human
remains, live animals, perishables, valuable cargo and fragile goods. (GM)
Documented not Implemented (Observation)
Implemented not Documented (Observation)
Not Documented not Implemented (Observation)
N/A
Auditor Comments:
Such items may have separation requirements as specified in the appropriate IATA manual(s) and,
additionally, may be governed by local rules or regulations. Information relative to storage of cargo is
typically found in the OM of the customer airline(s).
CGM 1.2.1 Where dangerous goods are accepted, the Provider shall have a Dangerous Goods Acceptance
Checklist that reflects applicable requirements contained in the current dangerous goods regulations. (GM)
N/A
Auditor Comments:
Requirements for dangerous goods checklists are found in the IATA DGR, 9.1.4, including sample
checklists for non-radioactive shipments, radioactive shipments and dry ice (carbon dioxide, solid).
CGM 1.2.2 Where dangerous goods are accepted, the Provider shall have procedures to ensure a Dangerous
Goods Acceptance Checklist is utilised to verify:
i) package(s), overpack(s) or freight containers, as applicable, are correctly marked and labelled;
ii) the Shipper's Declaration for Dangerous Goods, if required, or other documentation complies with the
requirements of the current edition of the IATA DGR.
N/A
Auditor Comments:

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CGM 1.2.3 Where dangerous goods are accepted, the Provider shall have procedures to ensure the
Dangerous Goods Acceptance Checklist and shipper documentation, to include the Shipper's Declaration
for Dangerous Goods, if required, and information to the pilot-in-command, are retained in accordance with
applicable requirements of the state in which the cargo is accepted, or, if there are no such requirements, in
accordance with the current dangerous goods regulations. (GM)
N/A
Auditor Comments:
A minimum of one copy of each document associated with each dangerous goods shipment would be
retained on file for three months or, if required by regulations of the state in which operations are
conducted, a longer period of time.
CGM 1.2.4 The Provider shall have procedures to ensure a package, overpack, freight container for
radioactive material, unit load device, or other type of pallet containing dangerous goods is inspected and is
not accepted, unless:
i) properly marked and labelled;
ii) there is no leakage;
iii) its integrity has not been compromised. (GM)
N/A
Auditor Comments:
Detailed instructions for acceptance and handling of dangerous goods is found in DGR 9.1
and 9.2.
CGM 1.2.5 The Provider shall have procedures to ensure ULDs containing dangerous goods have a
dangerous goods ULD tag marked with the class or division number(s) of such dangerous goods and, if the
ULD contains packages bearing a 'Cargo Aircraft Only' label, the tag indicates the ULD can only be loaded
onto a cargo aircraft. (GM)
N/A
Auditor Comments:
Refer to the Glossary for the definition of Unit Load Device (ULD).

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CGM 1.2.6 The Provider shall have procedures to ensure any dangerous goods shipment that appears to be
damaged or leaking:
i) is not to be loaded into a ULD or delivered to an aircraft;
ii) is safely removed from the ULD (other transport device) by the Provider or other relevant authority, and
safe disposal arranged;
iii) in the case of leakage, an evaluation is conducted to ensure the remainder of the shipment is in proper
condition for transport by air and that no other package, cargo, ULD, other transport device has been
contaminated or damaged.
N/A
Auditor Comments:
CGM 1.2.7 The Provider shall have a process for maintaining a complete supply of dangerous goods hazard
and handling labels at each airport where operations are conducted.
N/A
Auditor Comments:
A Provider would need a supply of dangerous goods labels available in order to replace dangerous goods
labels in accordance with CGM 3.2.8.
CGM 1.2.8 The Provider shall have procedures to ensure accurate replacement of dangerous goods hazard
and handling labels discovered to be lost, detached or illegible on shipments subsequent to the time of
acceptance by the Provider. (GM)
N/A
Auditor Comments:
This requirement does not apply where the labels are found to be missing or illegible at time of acceptance.
Incorrectly labelled or marked consignments of dangerous goods may not be accepted until correctly
marked and labelled by the shipper (consignor).

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CGM 1.2.9 The Provider shall have procedures to ensure dangerous goods are separated from other cargo
or incompatible materials in accordance with published category restrictions. (GM)
N/A
Auditor Comments:
Loading requirements contained in DGR 9.3.2, and in Table 9.3.A, primarily address dangerous goods
compatibility restrictions on an aircraft. Similar separation requirements would be implemented for stowage
of these materials in a cargo facility and for transportation to the aircraft.
CGM 1.2.11 The Provider shall ensure notices providing information about dangerous goods transportation
are prominently displayed at cargo acceptance locations. (GM)
N/A
Auditor Comments:
Such requirement would apply even at locations where only general cargo is accepted.
CGM 1.2.12 The Provider shall have procedures to ensure packages or overpacks labelled 'Cargo Aircraft
Only,' other than those specifically excluded, are loaded on a ULD such that, when loaded onto the aircraft,
a crew member or other authorised person can see and handle such packages, and hazard labels and the
Cargo Aircraft Only label are visible.
N/A
Auditor Comments:

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CGM 1.2.13 The Provider shall have a process to ensure information on dangerous goods to be loaded onto
a flight is communicated to the load control. Such information to be communicated shall include, as a
minimum:
i) the Air Waybill number (when issued);
ii) the proper shipping name, supplemented with the technical name(s), where required, and UN or ID
number;
iii) the class or division and subsidiary risk(s) corresponding to the label(s) applied and for Class 1, the
compatibility group;
iv) the packing group;
v) for non-radioactive material, the number of packages, the net quantity or gross weight, if applicable, of
each package;
vi) for radioactive material, the number and category of packages, overpacks or freight containers and the
transport index and dimensions for each, if applicable;
vii) whether the package is restricted to cargo aircraft only;
viii) the airport at which the package(s) is to be unloaded;
ix) where applicable, an indication the dangerous goods are being carried under a state exemption;
x) the ULD ID code.
N/A
Auditor Comments:
CGM 1.2.14 The Provider shall have a process to ensure dangerous goods accidents or incidents are
reported to the relevant customer airline(s).
N/A
Auditor Comments:
CGM 1.2.15 The Provider shall have a process to ensure, when undeclared or mis-declared dangerous
goods are discovered in cargo, a report is made to the customer airline.
N/A
Auditor Comments:

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CGM 1.2.16 The Provider shall ensure appropriate information is immediately available to all cargo
handling personnel for use in emergency response to incidents or accidents involving dangerous goods.
(GM)
N/A
Auditor Comments:
This may be achieved by using a publication (e.g., the North American Emergency Response Guidebook)
that provides appropriate information to allow for an initial response to any incident, such as a spill or
leakage from a package containing dangerous goods.
Ideally, emergency response information for a station is consistent with and references the airport
emergency response plan.
CGM 1.3.1 Where live animals are accepted, the Provider shall have a process to ensure such shipments are
accepted and handled in accordance with the IATA Live Animal Regulations (LAR) and requirements in
the OM of the customer airline(s). (GM)
N/A
Auditor Comments:
Live animal handling procedures and specific responsibilities of a Provider with regard to required
documentation, acceptance, containers, animal welfare, compliance with all regulations, storage and
loading and liability are addressed in the IATA LAR. Additional requirements may be mandated by the
State of origin, the State of destination and/or the Convention on International Trade in Endangered Species
of Wild Fauna and Flora (CITES).
CGM 1.3.2 Where live animals are accepted, the Provider should have a process to ensure utilisation of the
IATA Live Animals Acceptance Checklist, or equivalent. (GM)
N/A
Auditor Comments:
The IATA Live Animals Acceptance Checklist is recommended as an effective reference in assisting
shippers, agents and operators in preparing live animal shipments for air transportation.

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CGM 1.3.3 Where perishable shipments, to include time- and temperature-sensitive goods, are accepted,
the Provider shall have a process to ensure the acceptance and handling of such shipments is in accordance
with the IATA Perishable Cargo Regulations (PCR), the OM of the customer airline(s) and requirements of
relevant authorities. (GM)
N/A
Auditor Comments:
The procedures for handling perishable goods and specific responsibilities of a Provider with regard to
documentation, packaging and classification are addressed in the IATA Perishable Cargo Regulations.
Additional requirements may be mandated by local authorities.
CGM 1.3.4 If the customer airline accepts live animal shipments, the Provider should have a process to
ensure such shipments are accompanied by the shipper's certification and other relevant documents. (GM)
N/A
Auditor Comments:
Documentation required for live animal shipments includes the shipper's certification, air waybill and, in
some situations, CITES. Some states may have additional requirements, which could include health
certificates, export and/or import permits.
Guidance may be found in the IATA LAR 2.2.
CGM 1.4.1 Where special cargo shipments such as human remains, valuable cargo, fragile goods, outsized
cargo and heavy cargo are accepted, the Provider shall have a process to ensure such shipments are
accepted and handled in accordance with standards contained in the OM of the customer airline(s). (GM)
N/A
Auditor Comments:
Guidance for the handling of human remains may be found in the IATA TACT Rules and the IATA Airport
Handling Manual (AHM).
Outsized and heavy cargo refers to items that are larger or heavier than can be accommodated in or on a
ULD. Standards for handling these items would typically be found in the OM of the customer airline(s), as
well as in the Weight and Balance Manual for each aircraft type.
Prior arrangements and specific handling requirements generally apply to all types of special cargo and
would be incorporated into the OM of the customer airline(s), including those items identified in this
provision, but also emergency medical supplies, live human organs and diplomatic shipments.

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CGM 1.5.1 The Provider shall have a process in accordance with requirements of the customer airline(s)
for the inspection of ULDs, whether loaded or empty, to ensure airworthiness and serviceability prior to
dispatch for transport. (GM)
N/A
Auditor Comments:
Certified and non-certified ULDs have different specifications and documentation requirements. These
differences may vary in each State or flight safety jurisdiction. ULDs, including containers, pallets and nets
or straps that do not comply with the appropriate regulations are not transported on a commercial flight. An
exception may be made for damaged ULDs being transported to a repair facility, but only if there is no risk
of damage to the aircraft.
Non-certified ULDs are not considered removable aircraft holds and may only be loaded into aircraft holds
that are compartment restraint certified.
Guidance pertaining to inspection of ULDs is found in the IATA ULD Technical Manual, Standard
Specification 50/0.
CGM 1.5.2 The Provider shall have procedures to ensure ULDs identified as being damaged or not
airworthy are tagged and stored in an isolated location to prevent usage for the transport of cargo.
N/A
Auditor Comments:
CGM 1.5.3 The Provider shall have a process to ensure ULDs accepted or loaded for transport are in
compliance with safety requirements pertaining to the loading and securing of cargo. (GM)
N/A
Auditor Comments:
Detailed instructions for the safe loading and securing of cargo are found in the IATA ULD Technical
Manual, 50/0. The data include the use of pallets, nets, straps and containers, and also information
regarding ULD centre of gravity (CG) offset limits.
Each state may have additional or varying regulations and specifications.

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CGM 1.5.4 The Provider shall have a process to ensure ULDs, when not in use, are stored in accordance
with the OM of the customer airline(s).
N/A
Auditor Comments:

ISAGO Checklist
2 Cargo Security
CGM 2.1.1 The Provider shall have procedures to ensure security controls are applied in cargo terminals or
other cargo handling facilities in accordance with standards of the Provider and requirements established
under the appropriate national civil aviation security programme. (GM)
N/A
Auditor Comments:
Security measures that address landside and airside access for vehicles and personnel, as well as the
protection of cargo and mail so as to prevent acts of unlawful interference, would be contained in the cargo
operations portion of the PPM of the Provider. Such measures typically address requirements of the
relevant regulatory and airport authorities. Where state programmes do not address such requirements,
security measures would be based on standards and guidance contained in the IATA Security Manual,
Chapter 5.
CGM 2.1.2 The Provider shall ensure procedures are in place for persons and vehicles with access to
security restricted areas in or around cargo terminals or other cargo handling facilities to be subjected to
appropriate security controls.
N/A
Auditor Comments:
It is important to maintain access control to security-restricted areas at all times, and to ensure access is
restricted only to those personnel with a legitimate business reason.
Access controls would also ensure personnel, vehicles and equipment permitted access are accounted for.
CGM 2.1.3 The Provider shall ensure secure areas are established within cargo terminals or other cargo
handling facilities where cargo may be held or stored until forwarded or delivered.
N/A
Auditor Comments:

ISAGO Checklist
CGM 2.2.1 The Provider shall ensure appropriate security controls are applied to cargo and mail
consignments accepted for transport on a commercial passenger flight as established by the applicable
state(s) and the customer airline(s). (GM)
N/A
Auditor Comments:
ICAO Annex 17, 4.6.1, requires security controls to be applied to cargo and mail consignments tendered for
transportation on commercial passenger flights. States may authorise use of physical or technical measures
and regulated agent or known shipper/consignor programmes.
CGM 2.2.2 The Provider shall ensure cargo and mail consignments accepted for transport
on an all-cargo flight are subjected to the security requirements of the applicable state(s)
and/or controls commensurate with the security threat as determined by risk assessment. (GM)
N/A
Auditor Comments:
Refer to the Glossary in this manual for the definition of Security Threat, which defines threat levels.
It is generally considered that the primary threat to all-cargo operations is an aircraft being commandeered
for use as a weapon of mass destruction. ICAO Annex 17 (4.6.6) recommends that the application of
security controls required by states be based on the security threat level as determined by risk assessment.
CGM 2.2.3 The Provider shall have a procedures to ensure cargo and mail is protected from unauthorised
interference from the point security controls are applied until departure of the aircraft.
N/A
Auditor Comments:
To maintain the secure status of cargo, it is critical for a Provider to ensure cargo is not accessed and/or
interfered with by any unauthorised personnel from the moment it has been declared secure until it is
loaded into an aircraft and the hold door is closed prior to departure.

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CGM 2.2.4 The Provider shall ensure cargo and mail intended for transport on a commercial passenger
aircraft, and which is moved about or stored at the airport prior to being loaded into an aircraft, remains
inaccessible from unauthorised interference. (GM)
N/A
Auditor Comments:
ICAO Annex 17, 4.6.2, requires States to ensure cargo and mail to be carried on a passenger commercial
aircraft is protected from unauthorised interference from the time security controls are applied until
departure of the flight.
Guidance may be found in the IATA SM, Chapter 5.
CGM 2.2.5 If the Provider accepts and handles stores and supplies, to include catering supplies, intended
for transport on commercial passenger aircraft of customer airlines, the Provider shall have a process to
ensure such stores and supplies are subjected to appropriate security controls as established by the relevant
state(s), and thereafter protected until loaded onto an aircraft (GM)
N/A
Auditor Comments:
If stores and supplies are delivered to the Provider by other entities (e.g., catering providers) for acceptance
and handling on behalf of the customer airline(s), such items would be protected from the point at which
the appropriate security controls have been applied until loaded onto the aircraft.
Additional details may be found in the IATA Security Manual, Chapter 5.
CGM 2.2.6 The Provider shall have a process to ensure known cargo consignments presented for transport
on a commercial passenger aircraft are:
i) delivered for transport by an employee or nominated person of a regulated agent, known
shipper/consignor, or customer airline;
ii) free from any signs of unauthorised tampering;
iii) presented with documents corresponding to the cargo being delivered;
iv) protected from unauthorised access;
v) subjected to additional security controls, as required by risk assessment. (GM)
N/A
Auditor Comments:
Refer to the Glossary in this manual for the definitions of Regulated Agent and Known Shipper.

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The IATA Security Manual outlines specific provisions covering the basic acceptance of all known cargo to
be carried.
CGM 2.2.10 Where a regulated agent programme exists, the Provider shall ensure the handling of known
cargo and the application of controls to secure unknown cargo is accomplished by a Regulated Agent.
(GM)
N/A
Auditor Comments:
Refer to the Glossary in this manual for the definitions of Regulated Agent, Known Cargo and Unknown
Cargo.
Known cargo is no longer considered secure once transferred to an unknown or unregulated entity.
Therefore, the Provider would have to be, or utilise the services of, a Regulated Agent to ensure the security
of cargo shipments accepted for customer airlines is in accordance with requirements of the applicable
state. Customer airlines may apply additional controls.
CGM 2.2.11 The Provider shall ensure, where a regulated agent or known shipper programme exists, cargo
or mail shipments are not accepted as known cargo for transport on a commercial passenger flight unless
either:
i) the application of security controls has been accounted for by a Regulated Agent; or
ii) such shipments have been subjected to appropriate security controls through a known shipper
programme. (GM)
N/A
Auditor Comments:
Refer to the Glossary in this manual for the definitions of Known Shipper.
States determine what constitutes 'appropriate' security controls. Some may not permit acceptance of cargo
or mail from other than Regulated Agents and/or known shippers.
As part of its security programme, a Provider may consider a cargo consignment accepted from a Regulated
Agent and/or known shipper as meeting required security provisions unless such consignment is identified
as unknown cargo.
Additional guidance may be found in the IATA Security Manual and in the IATA Security Management
System (SEMS) for Air Transport Operators, Cargo Security Addendum.

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CGM 2.2.12 The Provider shall ensure, where a regulated agent or known shipper programme exists, cargo
and mail shipments accepted from other than regulated agents or known shippers (unknown cargo) for
transport on a commercial passenger flight are subjected to appropriate security controls, to include:
i) documentation as to the identity and details of the shipment;
ii) physical search or screening either electronically or by other means. (GM)
N/A
Auditor Comments:
ICAO Annex 17, Section 4.6, requires cargo and mail to be accounted for by a regulated agent programme
or be subjected to appropriate security controls. Individual states determine what constitutes 'appropriate
security controls.' Some may not permit acceptance of cargo or mail from other than regulated
agents/known consignors. If the Provider applies security controls, he shall be a regulated entity in the State
of application of those controls. Additional details may be found in the IATA Security Manual and the
IATA Security Management System (SEMS) for Air Transport Operators, Cargo Security Addendum.
CGM 2.2.13 The Provider shall ensure, where cargo security is not accounted for by a regulated agent and/
or known shipper/consignor programme, security controls applied to cargo shipments for transport on a
commercial passenger flight are in compliance with requirements of:
i) the state where such cargo is accepted;
ii) other states with requirements applicable to such cargo shipments. (GM)
N/A
Auditor Comments:
To ensure compliance, consideration is given to implementation of a cargo security regime that meets or
exceeds the recommendations of IATA CSC RP 1630 and/or the IATA Security Management System
(SEMS) for Air Transport Operators (Cargo Security Addendum).

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SECTION 8 - CARGO AND MAIL HANDLING (CGM)

SECTION 8 – CGM, GOSM Ed 1, Rev 0 1/17

1 Cargo/Mail Acceptance and Handling

SECTION 8 – CGM, GOSM Ed 1, Rev 0 2/17

Such scales may be referred to as weigh bridges.

SECTION 8 – CGM, GOSM Ed 1, Rev 0 3/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 4/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 5/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 6/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 7/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 8/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 9/17

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SECTION 8 – CGM, GOSM Ed 1, Rev 0 11/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 12/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 13/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 14/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 15/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 16/17

SECTION 8 – CGM, GOSM Ed 1, Rev 0 17/17

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