PowerProtect Data Manager Appliance

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Field Service Guide: DM5500 5.15.0.0 Reimage Procedures
DM5500 Reimage Procedures: DM5500 Reimage Procedure
Generated: April 15, 2024 7:38 PM GMT
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If you find any errors in this procedure or have comments regarding this application, send email to
[email protected]
Copyright © 2024 Dell Inc. or its subsidiaries. All Rights Reserved. Dell Technologies, Dell, EMC, Dell
EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
The information in this publication is provided “as is.” Dell Inc. makes no representations or warranties of
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merchantability or fitness for a particular purpose.
Use, copying, and distribution of any software described in this publication requires an applicable
software license.
This document may contain certain words that are not consistent with Dell's current language guidelines.
Dell plans to update the document over subsequent future releases to revise these words accordingly.
This document may contain language from third party content that is not under Dell's control and is not
consistent with Dell's current guidelines for Dell's own content. When such third party content is updated
by the relevant third parties, this document will be revised accordingly.
Publication Date: April, 2024
Dell Technologies – Restricted Use – Confidential & Subject to NDA
Generator version: 1.1.0.11
Page 1 of 77
Contents
Preliminary Activity Tasks .......................................................................................................5
Read, understand, and perform these tasks.................................................................................................5
Notes, cautions, and warnings................................................................................................6

Safety instructions ...................................................................................................................................6
Bonding....................................................................................................................................................6
Electrostatic discharge.............................................................................................................................7
ESD field service kit.................................................................................................................................9
ESD wrist strap tester ............................................................................................................................10
Insulator elements .................................................................................................................................10
Consider the working environment ........................................................................................................11
ESD packaging ......................................................................................................................................11
Transporting sensitive components .......................................................................................................12
ESD protection summary.......................................................................................................................12
Lifting equipment ...................................................................................................................................12
DM5500 server rear view.......................................................................................................................13
NIC indicator codes ...............................................................................................................................13
Power supply unit indicator codes .........................................................................................................14
Configure DM5500 storage settings......................................................................................15
Configure disks to be RAID or non-RAID ..............................................................................................16
Create three RAID volumes...................................................................................................................16
DM5500 reimage procedure .................................................................................................19
Update the firmware using the iDRAC UI ..............................................................................................19
Update the iDRAC firmware ..................................................................................................................20
Update the firmware components..........................................................................................................22
Copy the DM5500 operating system files onto a USB drive..................................................................23
Install the operating system on the DM5500 using the iDRAC Virtual Console ....................................27
Configure the DM5500 in the Data Manager Appliance Configuration UI .............................................36
Appendix 1: Bash access......................................................................................................38
Appendix 2: QAT card in slot 2 .............................................................................................39
Prerequisites..........................................................................................................................................39
Removing the QAT card in slot 2 from the butterfly riser.......................................................................40
Installing the QAT card in slot 2 into the butterfly riser ..........................................................................41
Page 2 of 77
Postrequisites ........................................................................................................................................42
Appendix 3: Expansion card in slot 5....................................................................................44
Prerequisites..........................................................................................................................................44
Removing the expansion card in slot 5 from the system board .............................................................44
Installing the expansion card in slot 5 on the system board ..................................................................45
Postrequisites ........................................................................................................................................46
Appendix 4: Drives................................................................................................................48
Prerequisites..........................................................................................................................................48
Removing a drive carrier from slot 0, 1, 4, or 5......................................................................................51
Removing the drive from the drive carrier..............................................................................................52
Installing a drive into the drive carrier ....................................................................................................53
Installing a drive carrier in slot 0, 1, 4, or 5 ............................................................................................53
Postrequisites ........................................................................................................................................54
Appendix 5: Shutting down the DM5500...............................................................................54
Appendix 6: Disconnecting the power cables and I/O cables ...............................................56
Appendix 7: Opening the drive bays .....................................................................................56
Appendix 8: Removing the drive carrier................................................................................57
Appendix 9: Closing the drive bays.......................................................................................58
Appendix 10: Removing the power supply unit.....................................................................60
Appendix 11: Removing the DM5500 server from the rails...................................................60
Appendix 12: Removing the cover ........................................................................................61
Appendix 13: Removing the butterfly riser ............................................................................61
Appendix 14: Installing the butterfly riser ..............................................................................62
Appendix 15: Installing the cover ..........................................................................................63
Appendix 16: Installing the DM5500 server into the rack......................................................64
Appendix 17: Installing the drive carrier................................................................................66
Appendix 18: Installing the power supply unit.......................................................................66
Appendix 19: Power on the DM5500 ....................................................................................67
Power on the DM5500 using iDRAC .....................................................................................................67
Power on the DM5500 using the power button......................................................................................68
Appendix 20: Removing the air shroud.................................................................................68
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Appendix 21: Installing the air shroud...................................................................................69
Appendix 22: Need to know ..................................................................................................70
Servicing DM5500 components.............................................................................................................70
Thermal limit for drive bays in service position ......................................................................................70
Hard drive bay servicing limitations .......................................................................................................71
Cable chain assembly............................................................................................................................71
Chassis support rails .............................................................................................................................71
Internal PERC card removal ..................................................................................................................71
Drive bays closing issue ........................................................................................................................71
Drive installation order ...........................................................................................................................72
SAS cable connections..........................................................................................................................72
Appendix 23: Removing the front bezel ................................................................................76
Appendix 24: Installing the front bezel ..................................................................................76
Page 4 of 77
Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.
Read, understand, and perform these tasks

1. Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you need to
be aware of before performing this activity. Read, understand, and when necessary perform any
tasks contained in this table and any tasks contained in any associated knowledgebase solution.
Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity
2. This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.
Note: There may not be any top trending service topics for this product at any given time.
PowerProtect Data Manager Appliance Top Service Topics
Page 5 of 77
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Safety instructions
Follow the safety precautions that are described in the following sections during an installation or a
disassembly/reassembly procedure:
• Use a wrist grounding strap and mat when working inside any system to avoid electrostatic
discharge (ESD) damage.
• After removing a system component, carefully place the removed component on an antistatic
mat.
• Wear shoes with nonconductive soles or rubber soles to help reduce the risk of electrical shock
or seriously injury in an electrical accident.
WARNING: When removing the DM5500 server or an expansion enclosure from the rack or
installing it into the rack, you must depopulate all the drives due to the weight of the system.
WARNING: Do not attempt to lift the system by yourself to avoid potential injury. The DM5500
server or an expansion enclosure requires two people to lift it into and out of the rack, even with all
drives depopulated. Do not apply uneven force to either end of the system to prevent the chassis
from distorting or bending. Keep the system parallel to the ground when lifting and moving it.
WARNING: Opening or removing the DM5500 server cover or the expansion enclosure cover while
the system is powered on may expose you to a risk of electric shock.
CAUTION: Do not operate the DM5500 server without the cover for a duration exceeding five
minutes. Operating the system without the system cover can result in component damage.
CAUTION: To ensure proper operation and cooling, all bays in the DM5500 and the DM5500 fans
must be always populated with a component or a blank.
WARNING: Always use a static mat and anti-static wristband while working on components inside
the system.
CAUTION: Keep hands clear off the rotating DM5500 fan blades of the high-performance fans, as it
may cause serious injury or cuts. Ensure that the DM5500 server is powered off before servicing.
Bonding
Bonding is a method of connecting two or more grounding conductors to the same electrical potential.
This method requires the Field Service ESD kit. When connecting a bonding wire, always ensure that it
Page 6 of 77
is connected to a bare metal system and never to a painted or nonmetal surface. The wrist strap should
be secured to your skin. Ensure that you remove all jewelry such as watches, bracelets, or rings before
bonding yourself and the equipment.
Figure 1. Proper bonding method
Electrostatic discharge
Electrostatic discharge (ESD) is a major concern when you handle sensitive components such as
expansion cards, processors, memory DIMMs, and system board. A slight charge can result in damaging
the circuits on these components causing intermittent problems or shortening the life span.
Due to the increased density of semiconductors that are used in recent Dell products, the sensitivity to
static damage is now higher than in earlier Dell products. For this reason, some previously approved
methods of handling parts are no longer applicable.
There are two recognized types of ESD damage: catastrophic and intermittent failures.
• Catastrophic—The damage causes an immediate and complete loss of device functionality. For
example, a memory DIMM that has received a static shock, immediately generates a No
POST/No Video symptom.
NOTE: Catastrophic failures represent approximately 20 percent of ESD-related failures.
• Intermittent—The damage weakens the component causing intermittent failure in performance.

For example, if a memory DIMM receives a static shock, the tracing weakens without producing
any outward symptoms that are related to damage. The weakened trace may take weeks or
months to melt, and in the meantime may cause degradation of memory integrity and intermittent
memory errors.
NOTE: Intermittent failures represent approximately 80 percent of ESD-related failures. The high
rate of intermittent failures means that most of the time when damage occurs, it is not immediately
recognizable.
Intermittent or latent failures are difficult to identify and troubleshoot. The image shows an example of
damage to a memory module trace. Although the damage is complete, the symptoms may not become
an issue or cause permanent failure for some time after the damage occurs.
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Figure 2. Intermittent, latent damage to a wiring trace
To avoid an ESD damage, ensure you:
• Use a wired ESD wrist strap that is properly grounded.
NOTE: Wireless antistatic straps or touching the chassis is not recommended as they do not
provide adequate ESD protection.
Figure 3. Incorrect handling of components without ESD protection
• Handle all static-sensitive components in a static-safe area. If possible, use antistatic floor pads
and workbench pads.
• Grasp the static-sensitive components by the side and not the top.
• Avoid touching the pins and circuit boards.
• Do not remove components from the antistatic packing material until you are ready to install the
components. Before unwrapping the antistatic packaging, be sure to discharge static electricity
from your body.
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• Place the components in an antistatic container or packaging before transporting the
components.
ESD field service kit

The unmonitored Field Service kit is the most commonly used. Each Field Service kit includes three main
components:
• Antistatic mat
• Wrist strap
• Bonding wire
Figure 4. ESD field service kit
The antistatic mat is dissipative and must be used to safely place parts on during service procedures.
When using an antistatic mat, your wrist strap must be snug, connected to the mat, and to the bare-metal
on the system that is being worked on. After the mat and wrist strap are deployed properly, remove the
components to be serviced from the ESD bag and place them on the mat. Remember, the only safe
place for ESD-sensitive items is in your hand, on the ESD mat, in the system, or inside a bag.
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Figure 5. Antistatic mat
The wrist strap and bonding wire can be connected either to:
• Your wrist and bare metal of the hardware

• Your wrist and antistatic mat, to protect hardware that is temporarily placed on the mat
NOTE: The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding.
NOTE: Use only Field Service kits with a wrist strap, mat, and bonding wire. Avoid using wireless
wrist straps.
The internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked
regularly with a wrist strap tester to avoid accidental ESD hardware damage. Dell Technologies
recommends to test the wrist strap and bonding wire regularly.
ESD wrist strap tester

The wires inside an ESD strap are prone to damage over time. When using an unmonitored kit, Dell
Technologies recommends to regularly test the strap before each service call, and at a minimum, test
once per week. A wrist strap tester is the best method for performing this test. If you do not have your
own wrist strap tester, check with your regional office to find out if they have one. To perform the test,
plug the bonding wire on the wrist strap to the tested while it is strapped to your wrist and press the
button. A green LED lights up if the test is successful; a red LED lights up and an alarm sounds if the test
fails.
Figure 6. wrist strap tester
Insulator elements
Dell Technologies recommends to place ESD sensitive devices, such as plastic heat sink casings, away
from internal components that are insulators and highly charged.
Table 1. Placement of insulator elements The following shows unacceptable and acceptable placement
for insulator parts relative to ESD sensitive devices:
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Unacceptable placement Acceptable placement
Consider the working environment

Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is different than for a desktop or portable environment. Servers
are typically installed in a rack within a data center; desktops or portables are typically placed on office
desks or cubicles.
Look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with
more space to accommodate the type of system that is being repaired. The workspace should also be
free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam and
other plastics must be moved at least 12-inches or 30 centimeters away from sensitive parts before
physically handling any hardware components.
ESD packaging
All ESD sensitive devices must be shipped and received in static-safe packaging. Preferably, metal,
static-shielded bags. Ensure that you return the damaged parts in the same ESD bag or packaging in
which the new part arrived in. The ESD bag should be folded over and taped shut, and the foam packing
material used in the original box must be used.
ESD sensitive devices should be removed from packaging only at an ESD protected work surface, and
parts should never be placed on top of the ESD bag because only the inside of the bag is shielded.
Always place parts in your hand, on the ESD mat, in the system, or inside an antistatic bag.
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Figure 7. ESD packaging
Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or returned parts to Dell, it is
critical to place these parts in antistatic bags for safe transport.
ESD protection summary

It is suggested that all field service engineers use the traditional wired ESD grounding wrist strap and
protective antistatic mat when servicing Dell products. In addition, it is critical that engineers place
sensitive parts separate from all insulator parts while performing service and that they use antistatic bags
for transporting sensitive components.
Lifting equipment
NOTE: Do not lift systems that are greater than 50 pounds. Always obtain assistance, or use a
mechanical lifting device.
Adhere to the following guidelines when lifting equipment:

1. Get a firm balanced footing. Keep your feet apart for a stable base, and point out your toes.
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2. Bend your knees. Do not bend at the waist.
3. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the
force of the load.
4. Lift with your legs, not your back.
5. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
6. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your
body to the load. Avoid twisting your body and back.
7. Follow the same techniques in reverse to set the load down.
DM5500 server rear view
Figure 1. DM5500 server back panel features
NIC indicator codes

Each NIC on the back of the system has indicators that provide information about the activity and link
status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator
indicates the speed of the connected network.
Figure 1. NIC indicator codes
Table 1. NIC indicator codes This table describes the NIC indicator codes.
Status Condition
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Link and activity indicators are off. The NIC is not connected to the network.
Link indicator is green, and activity The NIC is connected to a valid network at its maximum port speed,
indicator is blinking green. and data is being sent or received.
Link indicator is amber, and activity The NIC is connected to a valid network at less than its maximum
indicator is blinking green. port speed, and data is being sent or received.
Link indicator is green, and activity The NIC is connected to a valid network at its maximum port speed,
indicator is off. and data is not being sent or received.
Link indicator is amber, and activity The NIC is connected to a valid network at less than its maximum
indicator is off. port speed, and data is not being sent or received.
Link indicator is blinking green, and NIC identify is enabled through the NIC configuration utility.
activity indicator is off.
Power supply unit indicator codes

AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator. The
indicator shows whether power is present or if a power fault has occurred.
Figure 1. AC PSU status indicator
Table 1. AC PSU status indicator codes This table describes the DM5500 AC PSU status indicator codes.
Power Condition
indicator
codes
Green A valid power source is connected to the PSU, and the PSU is operational.
Blinking Indicates a problem with the PSU.

amber
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Not Power is not connected to the PSU.
illuminated
Blinking green When the firmware of the PSU is being updated, the PSU handle blinks green.
CAUTION: Do not disconnect the power cable or unplug the PSU when updating
firmware. If the firmware update is interrupted, the PSUs do not function.
Blinking green When hot-plugging a PSU, the PSU handle blinks green five times at a rate of 4 Hz and
and turns off turns off. This indicates a PSU mismatch regarding efficiency, feature set, health status, or
supported voltage.
CAUTION: If two PSUs are installed, both the PSUs must have the same type of
label; for example, Extended Power Performance (EPP) label. Mixing PSUs from
previous generations of PowerEdge servers is not supported, even if the PSUs
have the same power rating. This results in a PSU mismatch condition or failure to
power on the system.
CAUTION: When correcting a PSU mismatch, replace only the PSU with the
blinking indicator. Swapping the PSU to make a matched pair can result in an error
condition and an unexpected system shutdown. To change from a high output
configuration to a low output configuration or vice versa, you must power off the
system.
CAUTION: AC PSUs support both 240 V and 120 V input voltages except for
titanium PSUs, which support only 240 V. When two identical PSUs receive
different input voltages, they can output different wattages, and trigger a mismatch.
CAUTION: If two PSUs are used, they must be of the same type and have the
same maximum output power.
Configure DM5500 storage settings

Before you reimage the DM5500, you must verify that the DM5500 storage settings have not been
altered and match what is shown in the following table. If the storage settings are different from what is
shown in the following table, you must perform the storage configuration steps as described in Configure
disks to be RAID or non-RAID and Create three RAID volumes.
Table 1. DM5500 storage configuration This table lists the required DM5500 storage configuration
settings.
Controller Disks Disk Disk State Virtual disk Usage

Size name
SSDs in slots 0 0.96 RAID/Ready/Online VD01, For RAID 1 volumes for ESXi
and 1 TB VD02 boot disk and DDVE VM
PERC
H730P Mini SSD at slot 2 1.92 Non-RAID For DDVE cache tier
TB
SSD at slot 3
3.84
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TB
Hard drives in 12 TB RAID/Ready/Online VD03 For other PPDM/PPOE VMs

slots 4 and 5
Hard drives in 12 TB Non-RAID For DDVE active, cloud tiers

slots 6 to 23
Configure disks to be RAID or non-RAID

About this task
To configure the DM5500 disks to be RAID or non-RAID, perform the following steps.
Steps
1. Log in to the iDRAC UI.

2. Go to Configuration >Storage Configuration .
3. Choose the Controller to be PERC H730P Mini.
4. Expand the Physical Disk Configuration section.
5. Use the storage configuration table to identify the disks that must be converted to Non-RAID.
Click the Action dropdown menu to convert the identified disks to Non-RAID.
6. Scroll down and click Apply Now.

A job will be posted and performed immediately. Wait until the job finishes before moving to the
next step.
Create three RAID volumes

About this task
You must create the three RAID volumes that are shown in the following table.
CAUTION: It is important that these three RAID volumes are created in the order that is listed in the
table. First create VD01, then VD02, then VD03.
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Table 1. RAID volume propertiesThis table lists the three RAID volumes that you must create in the order
that is listed in the table.
VD Disk Slots Stripe Capacity Read policy Write Disk cache

name type size policy policy
VD01 SSD 0, 1 64 KB 240 GB No Read Write Disabled

Ahead Back
VD02 SSD 0, 1 256 KB 653.75 GB (remaining No Read Write Disabled

space) Ahead Back
VD03 Hard 4, 5 256 KB 10.69 TB (max) No Read Write Disabled

drive Ahead Back
Steps
1. Log in to the iDRAC UI.

2. Go to Storage, select Virtual Disks.
3. Click the Create Virtual Disk button and select Advanced Configuration.
A new dialog appears.
4. Enter the VD name.
5. Select PERC H730P Mini as the Controller.
6. Choose RAID-1 for Layout.
7. Choose SSD or HDD for Media Type.
8. Select New Group for VD01 and VD03, and Existing Group for VD02.
9. Select Advanced Settings according to the above table.
10. Click Next.
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11. Select Physical Disks and click Next.
12. Enter the proper capacity according to the above table and click Next.
13. Click the Add to Pending button.
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14. Click the Apply Now button.
15. Click the Job Queue button.

16. Wait until the job completes and then repeat the above steps to create VD02 and VD03.
DM5500 reimage procedure

This chapter describes how to load the DM5500 operating system using the iDRAC Virtual Console
when a failure occurs and you need to reimage the DM5500 back to the 5.15.0.0 version.
Update the firmware using the iDRAC UI

You must update the firmware level before performing the DM5500 5.15.0.0 reimage. If the firmware on
the DM5500 is not compliant, the bootstrap will fail. The firmware package is the
IDPA_14G_FW_2023_5_plus2_DM5500.zip file available on <support site URL to be provided>.
When you open the PDF file and click Accept, you download the dmas-install-usb-5.15.0.0-
<xxxx>-bundle.tar file which contains the IDPA_14G_FW_2023_5_plus2_DM5500.zip firmware
package file.
The IDPA_14G_FW_2023_5_plus2_DM5500.zip file contains the following files:
• BIOS_FFW4K_WN64_2.18.1.EXE
• Firmware_60K1J_WN64_2.52_A00.EXE
• iDRAC-with-Lifecycle-Controller_Firmware_98R9V_WN64_6.10.80.202_A00.EXE
• Network_Firmware_230WD_WN64_22.21.07.80_01.EXE
• Network_Firmware_9NPPG_WN64_22.0.9_A00.EXE
• Network_Firmware_FF1WF_WN64_22.0.9_A00.EXE
• Network_Firmware_JFF2M_WN64_22.20.11.EXE
• SAS-Non-RAID_Firmware_4J15M_WN64_22.15.05.00_A00.EXE
• SAS-RAID_Firmware_700GG_WN64_25.5.9.0001_A17.EXE
• SAS-Drive_Firmware_4RR8F_WN64_NS10_A00.EXE
• SAS-Drive_Firmware_7DTJD_WN64_EI0D_A00.EXE
• SAS-Drive_Firmware_VTX9C_WN64_RSL5_A00.EXE
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However, only the six DM5500 5.15.0.0 firmware components that are listed in the following table require
an update.
Table 1. DM5500 5.15.0.0 required firmware component updates This table lists the DM5500 5.15.0.0
required firmware component updates.
Firmware component New Filename

version
BIOS 2.18.1 BIOS_FFW4K_WN64_2.18.1.EXE
iDRAC 6.10.80.202 iDRAC-with-Lifecycle-

Controller_Firmware_98R9V_WN64_6.10.80.202_A00.EXE
Broadcom NIC 22.21.07.80 Network_Firmware_230WD_WN64_22.21.07.80_01.EXE

57412/57414/57416
Intel NIC 22.0.9 Network_Firmware_9NPPG_WN64_22.0.9_A00.EXE

X710/XXV710
Intel Ethernet 22.0.9 Network_Firmware_FF1WF_WN64_22.0.9_A00.EXE

Adapter E810-XXV
Broadcom NIC 22.20.11 Network_Firmware_JFF2M_WN64_22.20.11.EXE

BMC5720
Hitachi Leo-A 12 TB NS10 SAS-Drive_Firmware_4RR8F_WN64_NS10_A00.EXE

SAS drive
This section describes how to update the iDRAC version and the firmware component versions using the
iDRAC UI.
CAUTION: You must upgrade the iDRAC firmware first and by itself (before the other firmware
components).
Otherwise, the updating of any drive firmware will fail, and you will have to start over and update the iDRAC firmware first,
then the drive firmware components.
Upgrading the iDRAC firmware first will reboot the iDRAC, and then you can reconnect back to the
iDRAC UI and upgrade the remaining firmware components together.
Update the firmware components in the following order:
1. Update the iDRAC firmware.

2. Update the firmware components.
Update the iDRAC firmware

You must update iDRAC to version 6.00.30.203.
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Prerequisites
1. Download the dmas-install-usb-5.15.0.0-<xxxx>-bundle.tar file from <support site

URL to be provided>.
Open the PDF file and click Accept to download the dmas-install-usb-5.15.0.0-
<xxxx>-bundle.tar file.
The .tar file contains the firmware package IDPA_14G_FW_2023_5_plus2_DM5500.zip.
2. Unpack the dmas-install-usb-5.15.0.0-<xxxx>-bundle.tar file:
On Linux: Unpack the bundle using the tar xvf dmas-install-usb-5.15.0.0-<xxxx>-

bundle.tar command.
On Unpack the bundle using 7-Zip.

Windows:
The .tar file contains the following files.
Table 1. Files in the dmas-install-usb-5.15.0.0-<xxxx>-bundle.tar fileThis table lists the files

that are contained within the dmas-install-usb-5.15.0.0-<xxxx>-bundle.tar file.
Filename Content
IDPA_14G_FW_2023_5_plus2_DM5500.zip Firmware bundle
IDPA_14G_FW_2023_5_plus2_DM5500.zip.sha256 Checksum for the firmware

bundle
dmas-install-usb-5.15.0.0-<xxxx>.jar Data Manager Appliance

Software (DMAS) bundle
dmas-install-usb-5.15.0.0-<xxxx>.jar.sha256 Checksum for the DMAS software

bundle
About this task
Perform the following steps to update the iDRAC version using the iDRAC UI.
Steps
1. Extract the IDPA_14G_FW_2023_5_plus2_DM5500.zip firmware package on the service

computer.
2. Perform a checksum validation of the IDPA_14G_FW_2023_5_plus2_DM5500.zip file using
the IDPA_14G_FW_2023_5_plus2_DM5500.zip.sha256 file.
3. Log in to the iDRAC UI using the operator role iDRAC user credentials that were internally
created when you created the read-only iDRAC user during the initial appliance configuration in
the Data Manager Appliance Configuration UI.
CAUTION: Using the iDRAC root user credentials to log in to iDRAC will not be successful; you
must use the operator role iDRAC user credentials. The iDRAC root user credentials become
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obsolete after the read-only and operator role iDRAC users are created.
As an example, during the initial appliance configuration, if you created a read-only iDRAC user
with jsmith as the username and P@ssword4 as the password, the operator role iDRAC user
credentials that were internally created are:
o Username: jsmith-opr
o Password: P@ssword4<appliance_serial_number>
For example: P@ssword4DPDID220100130
You would then use the username: jsmith-opr and password: P@ssword4DPDID220100130
credentials to log in to iDRAC.
4. Go to Maintenance >System Update.
The Firmware Update page appears.
5. On the Manual Update tab:
o In the Location Type drop-down box, select Local.
o Click Choose File and select the iDRAC firmware image from the extracted firmware
package.
6. After the upload is complete, the Update Details section displays the firmware file that is
uploaded to iDRAC and its status.
7. If the firmware image file is valid and was successfully uploaded, the Contents column displays a
+ icon next to the firmware image file name. Expand the name to view the Device Name,
Current, and Available firmware version information.
8. Select the iDRAC firmware file and click Install.
9. Upgrading the iDRAC firmware does not reboot the server; it resets the Lifecycle Controller.
After the Lifecycle Controller is reset, you can log back into iDRAC and continue upgrading the
remaining firmware if needed.
10. To display the Job Queue page, click Job Queue. Use this page to view and manage the staged
firmware update or click OK to refresh the current page and view the status of the firmware
update.
Update the firmware components

Prerequisites
1. The dmas-install-usb-5.15.0.0-<xxxx>-bundle.tar file must be downloaded and

unpacked on the service computer as described in Update the iDRAC firmware.
2. The IDPA_14G_FW_2023_5_plus2_DM5500.zip firmware package must be extracted on the
service computer.
About this task
Perform the following steps to update the individual firmware components that are listed in Table 12
using the iDRAC UI.
Steps
1. In the iDRAC UI, go to Maintenance >System Update.
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The Firmware Update page appears.
2. On the Manual Update tab, for each of the components to be upgraded:
o In the Location Type drop-down box, select Local.
o Click Choose File, select the firmware image file for the required component, and then
click Upload.
3. After the upload is complete, the Update Details section displays each firmware file that is
uploaded to iDRAC and its status.
4. If the firmware image file is valid and was successfully uploaded, the Contents column displays a
+ icon next to the firmware image file name. Expand the name to view the Device Name,
Current, and Available firmware version information.
5. Select all firmware file(s) required to be updated and click Install or Install and Reboot.
(The Install and Reboot option is only visible if any image requires a reboot; for example, BIOS.)
6. When you click Install, Install and Reboot, or Install Next Reboot, the Updating Job Queue
message appears.
NOTE: If you navigate away from the page without saving the updates, an error message appears,
and all the uploaded content is lost.
7. Click Job Queue to display the Job Queue page where you can view and manage the staged
firmware updates or click OK to refresh the current page and view the status of the firmware
update.
NOTE: The Lifecycle Controller logic will determine the correct order to apply the firmware
upgrades. Multiple component updates may require one or more reboots. Installing multiple
component updates together will minimize the number of required reboots.
After you complete the firmware update, you may see the RAC0508 error message. If this is the
case, wait for some time and refresh the browser; it will then redirect to the login page.
Copy the DM5500 operating system files onto a USB drive

Prerequisites
The USB reimage procedure requires:
• The dmas-install-usb-5.15.0.0-<xxxx>-bundle.tar file must be downloaded and

unpacked on the service computer as described in Update the iDRAC firmware.
• The USB drive must be:
o USB3 (or newer)
o 64 GB or larger
o A branded, reliable USB drive such as SanDisk or Kingston
• The following apps must be installed on your Windows workstation from the Company Portal
app:
o BeyondTrust Privilege Management (This is required to install Rufus on your
workstation.)
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NOTE: You may already have had this app automatically installed on your workstation by IT. If you
do not have BeyondTrust Privilege Management installed on your workstation, you can install it
from the Company Portal.
o 7-Zip (This is required to extract the dmas-install-usb-5.15.0.0-<xxxx>.jar file
on Windows systems.)
• Verify that the correct time is set in BIOS, otherwise the reimage installation may fail.
In the iDRAC web interface, go to iDRAC Settings >Settings >Time zone and NTP Settings and
verify that the Time Zone is set to UTC and the NTP Server Settings are Disabled.
NOTE: The DM5500 gets its time from the ESXi host, until the external NTP server is set during the
deployment. iDRAC does not use the external NTP server for its time, and it should stay at UTC.
• You must verify that the DM5500 hardware configuration settings have not been altered and
match what is shown in the following table. If the storage settings are different from what is
shown in the following table, you must perform the storage configuration steps as described in
Appendix A. Configure DM5500 storage settings.
Table 1. DM5500 storage configurationThis table shows the required DM5500 storage configuration
settings.
Controller Disks Disk Disk State Virtual disk Usage

Size name
SSDs in slots 0 1.92 RAID/Ready/Online VD01, For RAID 1 volumes for ESXi
and 1 TB VD02 boot disk and DDVE VM
SSD at slot 2 1.92 Non-RAID For DDVE cache tier

PERC TB
H730P Mini SSD at slot 3
3.84
TB
Hard drives in 12 TB RAID/Ready/Online VD03 For other PPDM/PPOE VMs
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slots 4 and 5
Hard drives in 12 TB Non-RAID For DDVE active, cloud tiers

slots 6—23
Steps
1. Perform a checksum validation of the dmas-install-usb-5.15.0.0-<xxxx>.jar file using

the dmas-install-usb-5.15.0.0-<xxxx>.jar.sha256 file.
2. On your Windows workstation, extract the dmas-install-usb-5.15.0.0-<xxxx>.jar file
using 7-Zip to get the four ddve, infra, ppdm, and ppoe_core directories.
The reimage installation requires all the files under the four directories. Make sure you see the
following files:
o ddve/
Length Name
------ ----
1,945,600 ddve.ova-00
1,945,600 ddve.ova-01
160,580 ddve.ova-02
1 ddve.ova.md5
o infra/
Length Name
------ ----
6 5b2nqmjzsrktd6cpugidyxocabr5uvjkecpz.srs
969 dd-tools-1.0.0-1.tar.gz
740,334 dpainfra-3.3.0.0-2.rpm
228,181 dpatools-3.3.0.0-2.rpm
410,764 IDPA-14G-ESXÍ-3.3.0.0-2.iso
2 IDPA-14G-ESXÍ-3.3.0.0-2-version.xml
1 infra.prop
1 interconnect.json
21 ithaca-r740-local.conf
22 ithaca-r740-network.conf
21,967 ovftool-4.4.1-16812187.tar.gz
1,945,600 VCSA-7.0.3.01600-21958406.ova-00
1,945,600 VCSA-7.0.3.01600-21958406.ova-01
1,945,600 VCSA-7.0.3.01600-21958406.ova-02
1,030,001 VCSA-7.0.3.01600-21958406.ova-03
1 VCSA-7.0.3.01600-21958406.ova.md5
o ppdm/
Length Name
------ ----
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1,945,600 ppdm.ova-00
1,945,600 ppdm.ova-0l
1,945,600 ppdm.ova-02
1,945,600 ppdm.ova-03
1,945,600 ppdm.ova-04
99,312 ppdm.ova-05
1 ppdm.ova.md5
o ppoe_core/
Length Name
------ ----
1 component_versions.prop
134 message_catalog_definition.yml
169 message_catalog_en-US.properties
1,945,600 ppoecore.ova-00
1,945,600 ppoecore.ova-0l
1 ppoecore.ova.md5
o version.xml
NOTE: The .ova files are split into 2 GB files so they can be written to the USB drive.
3. Insert the USB drive into a USB port on your Windows workstation.
4. Format the USB drive to FAT32 with the Rufus tool.
NOTE: In this step you are only formatting the USB to FAT32, you are not booting the USB.
a. On your Windows workstation, download and install the free Rufus tool from this github
website and install Rufus version 3.13 (rufus-3.13.exe) or greater.
For example: the rufus-3.13.exe file available for download here.
Administrative privileges are required to install the rufus-3.13.exe or greater file.
You must have the BeyondTrust Privilege Management app installed on your Windows
workstation. You can install the BeyondTrust Privilege Management app from the
Company Portal.
b. Open the Rufus application.
c. In the Boot Selection field, choose Non bootable and click Select. Use the parameters
shown in the following screenshot.
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5. Click START to format the USB drive to FAT32.
6. Copy the four ddve, infra, ppdm, and ppoe_core directories and the version.xml file into
the root directory on the USB drive.
7. Eject the USB drive and install the operating system on the DM5500 using the iDRAC Virtual
Console.
Install the operating system on the DM5500 using the iDRAC Virtual Console
About this task
CAUTION: All user data will be wiped out with USB installation.
Steps
1. Log in to the iDRAC UI using the operator role iDRAC user credentials.
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The operator role iDRAC user credentials were internally created when you created the read-
only iDRAC user during the initial appliance configuration in the Data Manager Appliance
Configuration UI.
If you cannot log in to the iDRAC UI with the operator role iDRAC user credentials, go to step 2.
If you logged in to the iDRAC UI with the operator role iDRAC user credentials, go to step 5.
2. If you cannot log in to the iDRAC UI with the operator role iDRAC user credentials, you must
enable the iDRAC operator role in the Data Manager Appliance UI.
a. In the Data Manager Appliance UI, go to Administration >Access Control.
b. Click the iDRAC tab, and click Enable Access >Provide Security Officer credentials,
c. Click Verify.
If you cannot enable the iDRAC operator role, go to step 3.
If you enabled the iDRAC operator role, log in to the iDRAC UI using the operator role iDRAC
user credentials and go to step 5.
3. If you cannot enable the iDRAC operator role, you must reset the iDRAC root password using
ESXi.
To reset the iDRAC root password using ESXi:
a. Log in to ESXi with the following credentials:
Username: root
Password: <ESXi_root_password>
If you do not know the ESXi root password, you must retrieve it from the PPOE VM. Go
to step 3b.
If you know the ESXi root password, go to step 3c.
b. To retrieve the ESXi root password from the PPOE VM, you must perform the following
steps. .
i. Obtain the bash key.
ii. Enter the bash key at the admin@appliance> prompt.
iii. Run the following command and note the esxi_root_password=<KEY> in the
output.
cat /data02/config/secretsManagerMapping.properties |grep
password
Sample output:
keycloak_master_admin_password=5b8905ba-15e5-4f9c-9af2-7f8bc25c7a55
ppoe_root_password=a9abf3e3-efcf-4059-8179-633ebb5c8963
vcenter_root_password=12e07b9a-7ce1-4805-ba60-9f13e4a4db2f
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esxi_root_password=327e1b88-96a1-41d5-8bed-3aff2d5b4729
vc_localadmin_password=a6cb6f83-6bb8-4bf0-a91d-611978011618
dd_ppdm_password=c0f7d98a-daef-4a98-af44-aaf51c0feef5
crux.combind_password=4f17f332-47ba-4e28-a205-af002122269b
In the above output, the ESXi root password (KEY) is in boldface and is
327e1b88-96a1-41d5-8bed-3aff2d5b4729
iv. Copy the key into the following command after /secrets/:
curl -X GET https://192.168.100.100:9092/secrets/<KEY> --cert

/data01/dockerCerts/ppoe-install-service/ppoe-install-service.pem --key
/data01/dockerCerts/ppoe-install-service/ppoe-install-servicekey.pem --
cacert /data01/dockerCerts/ppoe-install-service/rootca.pem
Example:
curl -X GET https://192.168.100.100:9092/secrets/327e1b88-96a1-41d5-

8bed-3aff2d5b4729 --cert /data01/dockerCerts/ppoe-install-service/ppoe-
install-service.pem --key /data01/dockerCerts/ppoe-install-
service/ppoe-install-servicekey.pem --cacert /data01/dockerCerts/ppoe-
install-service/rootca.pem
v. Log in to ESXi with the credentials:

Username: root
Password: <password_from_step_3b>
c. Disable the iDRAC root password randomization.

Change idrac_root_pass_change_interval_mins to 0 and restart PTAgent by
running the following commands:
[root@esx:~] /opt/dell/DellPTAgent/tools/pta_cfg set

idrac_root_pass_change_interval_mins=0
[root@esx:~] /opt/dell/DellPTAgent/tools/pta_cfg get

idrac_root_pass_change_interval_mins
[root@esx:~] /etc/init.d/DellPTAgent restart
[root@esx:~] /sbin/auto-backup.sh > /dev/null 2>&1
d. Find the iDRAC root user ID by running the following command on ESXi (should be 2 for
root user).
[root@esx:~] ipmitool user list 1
Example:
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e. Reset the iDRAC root user password by running the following command on ESXi:
[root@esx:~] ipmitool user set password <root_user_ID> <password>
Example:
[root@esx:~] ipmitool user set password 2 Abcd!234
If you successfully performed this step, go to step 5.

If you could not access PPOE to get the ESXi root password, go to step 4 to reset the iDRAC
root password using BIOS.
4. Reset the iDRAC root password using BIOS. (Only perform this step if you could not perform
step 3.)
a. Connect a monitor to the VGA port and a keyboard to the USB port on the back of the
DM5500 and power cycle the system.
b. Enter BIOS by one of the following methods:
▪ Reboot the system and press F2 to enter System Setup during the system boot.
▪ In the iDRAC Virtual Console, click Boot.
The Boot Controls dialog appears.
c. Select BIOS Setup.

The System Setup dialog appears.
d. In the System Setup Main Menu, select iDRAC Settings.
The iDRAC Settings dialog appears.
e. In the iDRAC Settings >User Configuration section, select Change Password and input
the new iDRAC root user password.
f. Press Esc to exit and then select Yes to save the settings.
g. Select OK after the settings are saved successfully.
h. Exit the System Setup.
5. Reboot iDRAC.
Go to iDRAC >Maintenance >Diagnostics and click Reboot iDRAC.
6. In the iDRAC UI, perform the following steps.
a. Change the boot mode from UEFI to BIOS.
i. Go to Configuration >BIOS Settings >Boot Settings.
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ii. In the Boot Mode field, change UEFI to BIOS, as shown in the following
screenshot.
b. Enable the USB port.

i. Go to Configuration >BIOS Settings >Integrated Devices.
ii. In the User Accessible USB Ports field, select All Ports On as shown in the
following screenshot.
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c. Check the boot sequence.
i. Go to Configuration >BIOS Settings >Boot Settings >Bios Boot Settings.
The BIOS boot settings should look similar to the following screenshot.
7. Insert the USB drive into one of the two USB ports on the back of the DM5500.
Make sure the other USB port is unused.
See Figure 1 for the location of the USB ports.
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NOTE: The reimage process could take up to 4 hours.
8. In the Virtual Console, click Connect Virtual Media and click Virtual Media.
9. On the Virtual Media page, map the IDPA-14G-ESXi-3.2.0.0-5.iso file that you extracted
from the dmas-install-usb-5.14.0.0-1280.jar file in Copy the DM5500 operating
system files onto a USB drive.
a. In the Map CD/DVD area, in the Image File field, click Browse and navigate to the
IDPA-14G-ESXi-3.2.0.0-5.iso file.
b. Select the IDPA-14G-ESXi-3.2.0.0-5.iso file and click Map Device.
10. Click Boot.
The Boot Controls dialog appears.
11. Select Virtual CD/DVD/ISO, as shown in the following screenshot.
12. Confirm the boot action by clicking Yes.

13. Reboot the DM5500.
14. From the IDPA Host Boot Menu, select PowerProtect DM5500 Appliance USB installation
(R740xd2).
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The installation process is automatic from this point forward. The whole process may take
several hours.
CAUTION: Do not remove the USB drive.
The ESXi installer loads.
You will see a black screen for a few minutes, followed by a reboot.
ESXi boots.
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a. The four ddve, infra, ppdm, and ppoe_core directories are copied into ESXi,
followed by another reboot.
b. When the upgrade process starts, file copy and check progress will be updated in
/vmfs/volumes/appliance-local-storage/usb_install.log.
If there is a fatal error during this phase, the word FATAL will appear in
usb_install.log.
NOTE: This step can take approximately an hour.
c. After the file copy and check phase successfully completes, the system will start
deploying VMs.
You will be directed to monitor /vmfs/volumes/appliance-local-
storage/.bootsy/bootstrap.out.
In the unlikely event of an error during this process, the errors should appear in
bootstrap.out.
There will be at least one reboot during the install so you may need to re-log in.
NOTE: Allow up to four hours for the installation process to complete. Do not assume that the
process has failed unless none of the logs in the /vmfs/volumes/appliance-local-storage
or /vmfs/volumes/appliance-local-storage/.bootsy directory have been updated in at
least 30 minutes.
15. After the installation, log in to the ESXi shell from the iDRAC Virtual Console:
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a. Log in to the iDRAC UI and open the Virtual Console.
b. Press Alt-F1.
c. Log in to ESXi with the following credentials:
Username: root
Password: dm@<PSNT>
If you are unable to log in to ESXi that means the installation is still ongoing or the
installation has failed. For example, if you get a blank screen and no login prompt, you
can determine the status of the installation by using Putty to SSH to 192.168.100.101,
using these credentials:
Username: root
Password: Abcd!2345
NOTE: To troubleshoot installation issues, check the log files in:

▪ /vmfs/volumes/appliance-local-storage
▪ /vmfs/volumes/appliance-local-storage/usb_install.log
d. Verify that the software installation was successful.

In the ESXi shell, go to the /vmfs/volumes/appliance-local-storage/.bootsy
directory and check the bootsy.log and bootstrap.out files:
i. $ cat bootsy.log
Now processing bootsy manifest, '/fist/scratch/ithaca-r740.conf'...

-------------------------------------
run_bootstrap.sh complete
-------------------------------------
Date: Wed Sep 28 05:12:18 UTC 2022
Duration: 102 minutes
Working Dir: "/vmfs/volumes/appliance-local-storage/.bootsy"
Logfile: "/vmfs/volumes/appliance-local-storage/.bootsy/bootsy.log"
-------------------------------------
ii. $ tail bootstrap.out
ppoe_workflow.py: done
bootstrap.py: [ppoeWorkflow] 'pre' exited: 0
bootstrap.py: [ppoeWorkflow] 'payload: ppoeWorkflow' exited: 0
bootstrap.py: SUCCESS!
16. In the iDRAC Virtual Console, disconnect the virtual media.
Configure the DM5500 in the Data Manager Appliance Configuration UI

After you perform the reimage, you must log in to the Data Manager Appliance Configuration UI to
perform the initial configuration of the appliance. See Chapter 6. Configure the DM5500 in the Data
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Manager Appliance Configuration UI in the Dell PowerProtect Data Manager Appliance Installation Guide
for DM5500 for more information about how to complete the initial configuration.
Page 37 of 77
Appendix 1: Bash access
About this task
Some FRU procedures, such as replacing the QAT card in slot 2, replacing the SAS card in slot 5, and
replacing the drives in slots 0, 1, 4, or 5, require bash access. The following procedure describes how to
obtain the bash key.
Steps
1. Using SSH, log in to the PPOE VM with admin privileges.

Use your admin username and the DM5500 password.
2. Enter the Protection Storage bash mode by running the following command:
admin@appliance> system bash enter storage --timeout 1 --units hr
The above command opens bash for 1 hour and prompts you for the bash key.
NOTE: The system bash enter storage command without the --timeout parameter opens
bash only for 10 minutes.
admin@appliance>system bash enter storage --timeout 1 --units hr

Starting bash session for 1 hr
Use existing "Bash Key" or get "Bash Key" from Dell Support by providing the following
Bash Key signing request:"changeme,1661467033".
This value remains in effect for four hours after which a new Bash Key signing request
must be used.
Enter Bash Key:
*************************************************************************
**** WARNING ****
*************************************************************************
**** Unlocking 'bash' may compromise your data integrity ****
**** and void your support contract. ****
*************************************************************************
admin@appliance>
3. Generate the bash key.
Log in to one of the following instances with your Dell CORP username/password to generate
the bash key. Only Dell users (usually Dell Support team members) can obtain the bash key.
o Cork instance 1
o Durham instance 1
o Durham instance 2
o Santa Clara instance 1
o Santa Clara instance 2
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Appendix 2: QAT card in slot 2
Prerequisites
1. Follow the safety instructions.
2. Identify the failed QAT card in slot 2 by checking the Alerts page in the Data Manager Appliance
UI.
If the QAT card has failed, you will see the EVT-ENVIRONMENT-00061: QAT device has
failed alert.
3. Using SSH, log in to the PPOE VM (the PPOE mini-shell) with your admin username and the
DM5500 password.
a. At the command line, type the # system showfru QAT command to confirm the QAT
card is in the system.
The screen displays that the system is collecting data. You should see something similar
to the following output.
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NOTE: Currently the output does not show the status of the QAT card in slot 2.
4. From the PowerProtect Data Manager Appliance UI, disable the file system.
a. From the left navigation pane, select Infrastructure >Storage.
The Storage window appears.
b. On the Summary tab, in the File System section, click the three vertical dots.
c. Select Disable.
A confirmation dialog box appears.
d. Click Disable to confirm.

5. In the PPOE mini-shell, obtain the bash key.
6. Enter the bash key at the admin@appliance> prompt.
7. To verify that the file system is shut down, run the following command:
# filesys show status
8. To test the QAT card and confirm that the test is FAILED, run the following command:
# qat_diag
9. Power off the DM5500 and all attached peripherals.

10. Disconnect the DM5500 from the electrical outlet, and disconnect the peripherals.
11. Open the drive bays, remove all drives, and then close the drive bays.
12. Remove the power supply units.
13. Remove the system from the rack and place it on an ESD work bench.
14. Remove the system cover.
15. Remove the butterfly riser.
When removing the butterfly riser, ensure that the PCIe card holder latches are closed.
Removing the QAT card in slot 2 from the butterfly riser

Follow this procedure to remove the QAT card in PCIe slot 2.
Steps
1. Open the PCIe card retention latch.

2. Hold the card by its edges, and pull the card away from the card connector on the butterfly riser.
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Figure 1. Removing the QAT card from the butterfly riser
Installing the QAT card in slot 2 into the butterfly riser

Follow this procedure to install the QAT card in PCIe slot 2.
Steps
1. Open the PCIe card retention latch.

2. Hold the card by its edges, and align the card edge connector with the card connector on the
butterfly riser.
3. Insert the card edge connector firmly into the PCIe card connector until the card is fully seated.
4. Close the PCIe card retention latch.
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Figure 1. Installing the QAT card into the butterfly riser
Postrequisites
1. Install the butterfly riser.
2. Install the system cover.
3. Place the system into the rack.
4. Open the drive bays, install all drives, and then close the drive bays.
5. Install the power supply units.
6. Reconnect the peripherals and connect the system to the electrical outlet.
7. Power on the system.
8. Retrieve the ESXi root password from the PPOE VM.
You will need it in the next step to set the new QAT card to passthrough mode in the ESXi shell.
a. Obtain the bash key

b. Enter the bash key at the admin@appliance> prompt.
c. Run the following command and note the esxi_root_password=<KEY> in the output.
password
Sample output:
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In the above output, the ESXi root password (KEY) is in boldface and is 327e1b88-
96a1-41d5-8bed-3aff2d5b4729
9. Log in to ESXi with the credentials:

Username: root
Password: <password_from_step_8>
10. In the ESXi shell run the following commands:

esxcli hardware pci pcipassthru set -a -d 0000:3f:00.0 -e true
esxcli hardware pci pcipassthru set -a -d 0000:3e:00.0 -e true

esxcli hardware pci pcipassthru set -a -d 0000:3d:00.0 -e true
11. Log in to the ESXi vSphere client UI as the root user.

12. In the ESXi UI, add the new QAT card to the DDVE VM by performing the following steps:
a. Power off the DDVE VM:
i. On the left navigation pane, click Virtual Machines.
ii. In the list of virtual machines, right-click DDVE and select Power >Power off.
b. Add the new QAT cards to the DDVE VM:
i. In the list of virtual machines, right-click DDVE and select Edit Settings.
ii. Go to Virtual Hardware >Add other device >PCI device.
iii. In the PCI device device 1 dropdown box, select QuickAssist Adapter
8970 - 0000:3f:00.0
iv. In the PCI device device 2 dropdown box, select QuickAssist Adapter
8970 - 0000:3e:00.0
v. In the PCI device device 3 dropdown box, select QuickAssist Adapter
8970 - 0000:3d:00.0
13. Power on the DDVE VM.
a. On the left navigation pane, click Virtual Machines.
b. In the list of virtual machines, right-click DDVE and select Power >Power on.
14. To verify that the QAT card has been installed properly, do the following:
a. Using SSH, log in to the PPOE VM with admin privileges.
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Use your admin username and the DM5500 password.
b. At the command line, type the # system showfru QAT command to confirm the QAT
card is in the system.
The screen displays that the system is collecting data. You should see something similar
to the following output.
NOTE: At this time, the output does not show the status of the QAT card in slot 2.
c. In the Data Manager Appliance UI:

i. On the Infrastructure >Storage >Summary tab, verify that the file system is
enabled.
ii. On the Alerts page, verify that there are no new alerts related to the replaced
component.
Appendix 3: Expansion card in slot 5

The replacement procedure for the SAS card in slot 5 pertains to the following scenarios:
• You are installing a SAS card into a DM5500 5.12.0.1 (R1) system.
• You are replacing a defective SAS card in a DM5500 system from any release.
Prerequisites
2. In the Data Manager Appliance UI, identify the failed expansion card by checking the Alerts
page.
3. Power off the DM5500 and all attached peripherals.
4. Disconnect the DM5500 from the electrical outlet, and disconnect the peripherals.
5. Open the drive bays, remove all drives, and then close the drive bays.
7. Remove the system from the rack and place it on an ESD work bench.
8. Remove the system cover.
9. Remove the butterfly riser.
10. Remove the air shroud.
11. Disconnect any cables connected to the PCIe card.
Removing the expansion card in slot 5 from the system board

Follow this procedure to remove the SAS card in PCIe slot 5.
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Steps
1. Press and lift the PCIe card retention latch to open.

2. Hold the card by the edges and lift the card to disconnect it from the system board connector.
Figure 1. Removing the expansion card from the system board
Installing the expansion card in slot 5 on the system board

Follow this procedure to install the SAS card in PCIe slot 5.
Steps
1. Unpack the expansion card and prepare it for installation.

For instructions, see the documentation accompanying the card.
2. Holding the card on the edges, align the card with the expansion card connector on the system
board.
3. Press the card firmly into the PCIe card connector on the system board until the card is fully
seated.
4. Close the retention latch by pressing the latch down until the latch snaps into place.
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Figure 1. Installing the expansion card on the system board
Postrequisites
1. Connect the required cables to the expansion card.
2. Install the air shroud.
3. Install the butterfly riser.
4. Install the system cover.
5. Place the system into the rack.
6. Open the drive bays, install all drives, and then close the drive bays.
7. Install the power supply units.
8. Reconnect the peripherals and connect the system to the electrical outlet.
9. Power on the system and verify that there are no hardware errors in the iDRAC UI.
10. In the Data Manager Appliance UI, on the Alerts page, verify that there are no alerts related to
the replaced component.
11. Retrieve the ESXi root password from the PPOE VM.
You will need it in the next step to set the new SAS HBA card to passthrough mode in the ESXi
shell.
a. Obtain the bash key.
c. Run the following command and note the esxi_root_password=<KEY> in the output.
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password
Sample output:
In the above output, the ESXi root password (KEY) is in boldface and is 327e1b88-
96a1-41d5-8bed-3aff2d5b4729
12. Log in to ESXi with the credentials:

Username: root
Password: <password_from_step_11>
13. In the ESXi shell:

a. Set the new SAS HBA card to passthrough mode with the following command:
lspci | grep "0000:18:00.0 Serial Attached SCSI controller:" &&
esxcli hardware pci pcipassthru set -d 0000:18:00.0 -e 1 || echo
-e "No SAS HBA card in PCIe slot 5"
b. Run the reboot command.

14. Log in to the ESXi vSphere client UI as the root user.
15. In the ESXi UI, add the new SAS HBA card to the DDVE VM by performing the following steps:
a. If the DDVE VM is on, power it off:
i. On the left navigation pane, click Virtual Machines.
ii. In the list of virtual machines, right-click DDVE and select Power >Power off.
b. Remove the old SAS HBA card to the DDVE VM:
iii. In the list of PCIe devices, delete Fusion-MPT 12GSAS/PCIe Secure
SAS38xx - 0000:18:00.0 by clicking the x.
iv. Save the DDVE VM settings.
c. (This step is not required if you are adding a new SAS card to a DM5500 5.12.0.1 (R1)
system.)
Add the new SAS HBA card to the DDVE VM:
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iii. In the New PCI device dropdown box, select Fusion-MPT 12GSAS/PCIe
Secure SAS38xx - 0000:18:00.0.
iv. Save the DDVE VM settings.
d. Reboot the appliance using one of the following two methods:
▪ In the ESXi shell, run the reboot command.
▪ In the iDRAC UI Dashboard, go to the Graceful Shutdown dropdown menu and
select Reset System(warm boot).
For information on how to connect the SAS card ports to the expansion enclosure(s), see SAS cable
connections.
Appendix 4: Drives
This section describes the FRU procedure for replacing the disks in slots 0, 1, 4, and 5.
Prerequisites
2. Identify the failed drive in the PowerProtect Data Manager Appliance UI.
a. Check the alerts in the Alerts tab and note down the drive number.
CAUTION: In the UI, logical drive position numbering in the appliance starts at 1.1. Physical drive
positions start numbering at 0. It is important to know that faulted drive alerts in the PowerProtect
Data Manager Appliance UI do not contain the physical slot number of the drive, but the logical slot
number of the drive. Therefore, in order to replace the correct drive in the appliance, you must
make sure the alert text in the UI corresponds to the correct physical slot number as described in
the following table. For example, if the UI alert text shows a failed drive for Enclosure=1:Disk=7,
this corresponds to a failed drive in physical slot 6.
Table 1. Mapping of physical slot number to logical slot number for PowerProtect Data Manager
Appliance UI alertsThis table describes the mapping between physical and logical slot numbers for
PowerProtect Data Manager Appliance UI alerts.
Physical slot number in drive bay Logical slot number displayed in UI alerts
0 1
1 2
2 3
3 4
4 5
5 6
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6 7
7 8
8 9
9 10
10 11
11 12
12 13
13 14
14 15
15 16
16 17
17 18
18 19
19 20
20 21
21 22
22 23
23 24
b. Go to the Infrastructure >Storage >Disks tab and select the failed disk from the list of
disks.
c. To remove the disk drive, click the blue Remove button.
The Remove Disk: <drive bay number>.<drive number> dialog appears.
In the dialog, click Remove.
This will initiate a data transfer from the failed disk to the remaining disks in the DM5500.
The disk status will change to Absent or Not Installed.
d. To make the disk drive easier to locate in the appliance, click the blue Blink LED button.
The Blinking LED light for Disk: <drive bay number>.<drive number> dialog appears,
indicating that the LED light on the front of the drive in the server is blinking.
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3. Shut down the application software services.
c. Get the access token using the following curl command and copy only the token from
the output.
You will use this access token to run the curl commands in the next step.
Run the following commands to get the access token:

ppoe:~ # cd /data01/dockerCerts/ppoe-configuration-service
ppoe:/data01/dockerCerts/ppoe-configuration-service # curl --
location --request POST
'https://192.168.100.100:9001/auth/realms/IAM/protocol/openid-
connect/token' --header 'Content-Type: application/x-www-form-
urlencoded' --data-urlencode 'grant_type=client_credentials' --
data-urlencode 'client_id=ppoe-configuration-service' --cert
ppoe-configuration-service.pem --key ppoe-configuration-
servicekey.pem --cacert rootca.pem
Sample output:
{"access_token":"eyJhbGciOiJSUzI1NiIsInR5cCIgOiAiSldUIiwia2lkIiA6ICIxMEtPNlg2NU
NIN29ITDFIX1IxbDVWX3FuZHF0UjB1THdORlk1ZzlmdTdFIn0.eyJleHAiOjE2Njc4MTEyODcsImlhd
CI6MTY2NzgwNDA4NywianRpIjoiMTUwMzgyODgtMTQxOC00Zjc5LThmZmEtNDM2NWVmMzNlYmFmIiwi
aXNzIjoiaHR0cHM6Ly8xOTIuMTY4LjEwMC4xMDA6OTAwMS9hdXRoL3JlYWxtcy9JQU0iLCJhdWQiOiJ
wcG9lLWNvbmZpZ3VyYXRpb24tc2VydmljZSIsInN1YiI6IjgzNTBiYTZiLTE3MjctNGVkYS1hZmRjLT
AzNWVmZjg3YzA4ZiIsInR5cCI6IkJlYXJlciIsImF6cCI6InBwb2UtY29uZmlndXJhdGlvbi1zZXJ2a
WNlIiwic2Vzc2lvbl9zdGF0ZSI6Ijc5NzdjYjkzLWEwNTUtNGVhOS05YjU3LWZmMGI2ZDNmYWM5MSIs
InNjb3BlIjoiSUFNU2NvcGUiLCJzaWQiOiI3OTc3Y2I5My1hMDU1LTRlYTktOWI1Ny1mZjBiNmQzZmF
jOTEiLCJjbGllbnRJZCI6InBwb2UtY29uZmlndXJhdGlvbi1zZXJ2aWNlIiwiY2xpZW50SG9zdCI6Ij
EwLjAuMC4yIiwicHJlZmVycmVkX3VzZXJuYW1lIjoic2VydmljZS1hY2NvdW50LXBwb2UtY29uZmlnd
XJhdGlvbi1zZXJ2aWNlIiwiYWNjZXNzX2luZm8iOnsiY3JlYXRlX3RpbWUiOjE2NjU5NDE4NjkzMjgs
ImRvbWFpbiI6IklBTSIsInJvbGVzIjpbImNvbXBvbmVudF9hZG1pbiJdfSwiY2xpZW50QWRkcmVzcyI
6IjEwLjAuMC4yIn0.XejIZITcOwN2yV7388KkTsRMENdhZfE_7QF8FRyAodO1DEP8CHO2BlbPhe3DXu
mDQagMwNvXl-JuC-QTkT2-xMmahgt6iHZyo53JnBCD_AW-
hEW7aLES4PItRjI_jXcPZPjDtToKuSxhQYKwrCFdj01gShyuXB3bLDRqFNz_fo_r0bA1NWV0VSTsTx7
yOGal7o5W67lBNopgCK-XxyJ_dsssZkEZoh-
VPGa4p0F8VMyx0kxfX1WWoNZoMEAHA9gX0LQ3uAINHwY4xDCVF81Zjyvh6H7sK-
o_xck8wELY9LsrrdVnr78zmRDmgQNPVxkFQyiYJlfpRqr2T6R9NWOqRg","expires_in":7200,"re
fresh_expires_in":36000,"refresh_token":"eyJhbGciOiJIUzI1NiIsInR5cCIgOiAiSldUIi
wia2lkIiA6ICJjYThlNzFjZS0xNTMxLTQ2MzEtYjhkZi1iZTQ1Y2I0OGFlNDEifQ.eyJleHAiOjE2Nj
c4NDAwODcsImlhdCI6MTY2NzgwNDA4NywianRpIjoiMTk3OGUyZjQtYzVkMS00Zjc4LWE3MjYtZjU5Y
mE4YmFmOTNkIiwiaXNzIjoiaHR0cHM6Ly8xOTIuMTY4LjEwMC4xMDA6OTAwMS9hdXRoL3JlYWxtcy9J
QU0iLCJhdWQiOiJodHRwczovLzE5Mi4xNjguMTAwLjEwMDo5MDAxL2F1dGgvcmVhbG1zL0lBTSIsInN
1YiI6IjgzNTBiYTZiLTE3MjctNGVkYS1hZmRjLTAzNWVmZjg3YzA4ZiIsInR5cCI6IlJlZnJlc2giLC
JhenAiOiJwcG9lLWNvbmZpZ3VyYXRpb24tc2VydmljZSIsInNlc3Npb25fc3RhdGUiOiI3OTc3Y2I5M
y1hMDU1LTRlYTktOWI1Ny1mZjBiNmQzZmFjOTEiLCJzY29wZSI6IklBTVNjb3BlIiwic2lkIjoiNzk3
N2NiOTMtYTA1NS00ZWE5LTliNTctZmYwYjZkM2ZhYzkxIn0.nIW622zHTy7Sey_VOkhYQYtwWmb69_W
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1T16A8dqDFUA","token_type":"Bearer","not-before-
policy":0,"session_state":"7977cb93-a055-4ea9-9b57-
ff0b6d3fac91","scope":"IAMScope"}
In the above sample output, the text in bold is the access token.
d. Run the following curl commands to shut down the software services:
To start the software shutdown:

curl --location -k --request POST
'https://192.168.100.100:8002/configapi/rest/v1/appliance/softwar
e-shutdown' --header 'Authorization:<access_token>’
To monitor the shutdown progress:

curl --location -k --request GET
'https://192.168.100.100:8002/configapi/rest/v1/appliance/softwar
e-shutdown/status' --header 'Authorization:<access_token>’
You must wait approximately 15 minutes for the appliance shutdown to complete.
4. Remove the front bezel.

5. If you are removing more than one drive, make sure to label each drive with the corresponding
drive number and to remove the drives in a top to bottom order.
Slots are numbered 0-11 in the front drive bay, and there is an imprint at the bottom of the bay
denoting the slot number.
Removing a drive carrier from slot 0, 1, 4, or 5

Steps
1. Press the release button to open the drive carrier release handle.
2. Holding the handle, slide the drive carrier out of the drive slot.
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Figure 1. Removing a drive
Removing the drive from the drive carrier

Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
2. Lift the drive out of the drive carrier.
Figure 1. Removing the drive from the drive carrier
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Installing a drive into the drive carrier
About this task
When installing a drive into the drive carrier, ensure that the screws are torqued to 4 inch-pounds.
Steps
1. Insert the drive into the drive carrier with the connector end of the drive towards the back of the
carrier.
2. Align the screw holes on the drive with the screws holes on the drive carrier.
3. Using a Phillips #1 screwdriver, replace the screws to secure the drive to the drive carrier.
Figure 1. Installing a drive into the drive carrier
Installing a drive carrier in slot 0, 1, 4, or 5

Steps
1. Press the release button on the front of the drive carrier to open the release handle.
2. Insert and slide the drive carrier into the drive slot.
3. Close the drive carrier release handle until it clicks in place.
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Figure 1. Installing a drive
Postrequisites
1. Install the front bezel.
2. In the iDRAC UI, monitor the RAID 1 virtual disk rebuild progress under Storage, Virtual Disks.
For an SSD in slot 0 or 1, the rebuild process takes approximately 15 minutes.
For a hard drive in slot 4 or 5, the rebuild process takes approximately 18 hours.
3. When the RAID 1 virtual disk rebuild has completed, reboot the appliance in the PPOE mini-
shell:
c. Reboot the appliance with the following command on the PPOE VM:
*curl -i -k -X POST -H 'Content-Type: application/json' -d
'{"request": {"TaskParameters": ["--action=reboot"]}}'
https://192.168.100.101:8086/api/PT/v1/agent/task/client_task_vm_
shutdown.py*
You must wait approximately 20-30 minutes for the appliance to come back online.
4. In the Data Manager Appliance UI, on the Alerts page, verify that there are no alerts related to
the replaced component.
Appendix 5: Shutting down the DM5500

You can shut down the DM5500 from the Data Manager Appliance UI.
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Prerequisites
Ensure that there are no Protect, Restore, Config, or Maintenance jobs running in the Jobs page of the
Data Manager Appliance UI. It is recommended that you wait for any jobs to complete. However, if you
must shut down the DM5500 immediately, you must log in to the Data Manager Appliance UI and cancel
the jobs that are in progress.
About this task
To shut down the DM5500, perform the following actions.

Steps
1. From a host that has network access to the appliance, use Google Chrome to connect to the
Data Manager Appliance UI:
https://<Management_IP_address >
The Data Manager Appliance UI appears.
2. Log in with the admin username and password credentials you set up during the initial
configuration of the DM5500.
3. In the blue task bar in the upper right corner of the UI, click the gear icon , and select
Shutdown.
The Appliance Shutdown dialog appears.
4. In the Appliance Shutdown dialog, enter the appliance password, and click Shutdown.
The Initiating Shutdown dialog appears and checks if any jobs are running in the background.
Option Description
If no jobs are running in The PowerProtect DM5500 Shutdown page appears and shows the progress
the background. of the shutdown.
If jobs are running in the A Warning dialog appears, and you can either click
background.
• Cancel Shutdown to shut down the jobs in the UI, or
• Continue to proceed with the shutdown. The PowerProtect DM5500
Shutdown page displays and shows the progress of the shutdown.
On the PowerProtect DM5500 Shutdown page:
Option Description
If there are no A message appears that the shutdown process successfully completed.
errors.
If there are A message appears that the shutdown has failed. Click Export Logs to troubleshoot the
errors. issue, or click Retry. Contact Dell support if required.
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Appendix 6: Disconnecting the power cables and I/O cables
This procedure is used to disconnect the DM5500 from electrical power and disconnect the peripherals.
About this task
NOTE: Labeling each power cable and I/O cable prior to shutting down and powering off minimizes
downtime.
Steps
1. Before shutting down and powering off the DM5500, label each power cable and I/O cable so
you can easily identify them when you need to plug them in to restore the DM5500.
2. Unplug power cables from the power supplies from the DM5500.
3. Disconnect I/O cables to enable FRU replacement as necessary from the DM5500.
As you disconnect the cables, label the ports on the back of the server using painter's tape to
ensure that you plug the cables back into the correct ports later.
Appendix 7: Opening the drive bays

About this task
CAUTION: Drive bays should not be in service position for more than 5 minutes because of thermal
concerns. When the drive bay is open for more than five minutes, the cooling fans spin at a higher
speed to provide extra cooling to the system. Thus system health status changes from the normal
to critical state, and system event The BP1 drive bay is kept open for an extended
period of time is logged.
Steps
1. If locked, unlock the drive bay lock that is located above the left release latch, by pushing it up.
2. Open the release latches of drive bay 1 and pull the drive bays out.
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Figure 1. Opening the drive bays
Appendix 8: Removing the drive carrier

Steps
1. Press the release button to open the drive carrier release handle.
2. Holding the handle, slide the drive carrier out of the drive slot.
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Figure 1. Removing a drive
Appendix 9: Closing the drive bays

Steps
1. Pull back the blue release tabs on both sides and slide the drive bays into the system, until both
the bays lock into place.
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Figure 1. Closing drive bays
2. If required, lock the drive bay lock that is located above left release latch, by pushing it down.
NOTE: In some circumstances, the drive bays may not close after fully opening, due to the sheet
metal on the rail bracket being bent and blocking the rail stop. To fix the issue, use a plastic scribe
to pry the sheet metal back to its default position and try closing the drive bays.
Figure 2. Fixing the rail bracket bending issue
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Appendix 10: Removing the power supply unit
About this task
CAUTION: The DM5500 server needs one power supply unit (PSU) for normal operation. On
power-redundant systems, remove and replace only one PSU at a time in a DM5500 server that is
powered on. The DM5500 supports either 1100W PSUs or 1600W PSUs, depending on the country
or region where it is installed. When you are replacing a PSU, make sure that both PSUs are the
same wattage.
Steps
Press the release latch and slide the PSU out of the system by using the PSU handle.
Figure 1. Removing the power supply unit
Appendix 11: Removing the DM5500 server from the rails

Prerequisites
Follow the safety instructions.

About this task
CAUTION: The DM5500 server is heavy and should be removed from the rack by two people. (The
DM5500 server weighs approximately 95 lbs with all 24 drives populated, and under 50 lbs with all
drives depopulated.) To avoid personal injury and/or damage to the equipment, do not attempt to
remove the DM5500 server from the rack without a mechanical lift and/or help from another person.
Steps
1. In the back of the DM5500 server, remove the two chassis retention brackets that are located in
the two rack holes above each rail.
Using a Phillips #2 screwdriver, loosen the two screws on each retention bracket.
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2. Locate the lock levers on the sides of the inner rails. Unlock each lever by rotating it up to its
release position. Grasp the sides of the DM5500 server firmly and pull it forward until the
standoffs are at the front of the J-slots in the rails. Lift the DM5500 server up and away from the
rails.
3. Place the DM5500 server on a suitable work surface. Ensure that the work surface is capable of
supporting the weight.
Appendix 12: Removing the cover

Steps
1. Using a 1/4-inch flat head or Phillips #2 screwdriver, turn the lock counterclockwise to the unlock
position.
2. Press the release tabs on the system cover, and slide the cover towards the rear of the system.
3. Lift the cover from the system.
Figure 1. Removing the system cover
Appendix 13: Removing the butterfly riser

Steps
Loosen the captive screw on the butterfly riser and holding the touch points, lift the riser away from the
system.
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Figure 1. Removing the butterfly riser
Appendix 14: Installing the butterfly riser

Steps
1. If removed, install the QAT card (slot 2) and/or the expansion card (slot 3) into the butterfly riser.
2. Tighten the captive screw to firmly hold the riser to the system board.
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Figure 1. Installing the butterfly riser
Appendix 15: Installing the cover

Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Slide the cover towards the front of the system, until the system cover locks in place.
3. Using a 1/4 inch flat head or Phillips #2 screwdriver, turn the lock clockwise to the lock position.
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Figure 1. Installing system cover
Appendix 16: Installing the DM5500 server into the rack

Prerequisites
All drives must be removed from the DM5500 server.
WARNING: Do not attempt to lift the system by yourself to avoid potential injury. The DM5500
server requires two people to lift it into the rack, even with all drives depopulated. Do not apply
uneven force to either end of the system to prevent the chassis from distorting or bending. Keep the
system parallel to the ground when lifting and moving it.
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Figure 1. Diagram and description of installing the DM5500 server into the rack
• Captive screw (2)

• Rack ear (2)
• System
• Cage nut (4)
About this task
The following steps are procedures to install the appliance into the rack:
Steps
• Insert two cage nuts in the two rack holes above each rail. You will use these to install the
chassis retention bracket after the appliance is installed.
NOTE: The cage nuts must be installed before installing the appliance in the rack.
• Remove the shipping screws from the sides of the DM5500 server, before installing it in the rack.
Figure 2. Remove the shipping screws
• Position the DM5500 server on the rail.

• Hold the DM5500 server rack ears and slide the appliance into the rack until the appliance is
seated in place.
• Tighten the captive screw in each control panel with a Phillips #2 screwdriver.
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NOTE: The chassis shown in the image is not representative of a specific system.
Next steps
• Replace the drives.
Appendix 17: Installing the drive carrier

Steps
1. Press the release button on the front of the drive carrier to open the release handle.
2. Insert and slide the drive carrier into the drive slot.
3. Close the drive carrier release handle until it clicks in place.
Figure 1. Installing a drive
Appendix 18: Installing the power supply unit

About this task
Ensure that both the PSUs are of the same type and have the same maximum output power.
NOTE: The maximum output power (shown in watts) is listed on the PSU label.
Steps
Slide the PSU into the PSU bay until the PSU is fully seated and the release latch snaps into place.
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Figure 1. Installing the power supply unit
Appendix 19: Power on the DM5500

You can power on the DM5500 using iDRAC, or optionally, use the power button on the front of the
appliance.
Power on the DM5500 using iDRAC

You can power on the DM5500 through iDRAC.
Steps
1. Turn on the iDRAC and log in to iDRAC from its UI using the operator role iDRAC user
credentials that were internally created when you created the read-only iDRAC user during the
initial appliance configuration in the Data Manager Appliance Configuration UI.
As an example, during the initial appliance configuration, if you created a read-only iDRAC user
with jsmith as the username and P@ssword4 as the password, the operator role iDRAC user
credentials that were internally created are:
o username: jsmith-opr
o password: P@ssword4<appliance_serial_number>
For example: P@ssword4DPDID220100130
You would then use the username: jsmith-opr and password: P@ssword4DPDID220100130
credentials to log in to iDRAC.
2. In the iDRAC Dashboard UI, click the Power On System button.
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In the bottom right region of the Dashboard page, you can monitor the appliance startup status in
the iDRAC Virtual Console.
Power on the DM5500 using the power button

This section describes how to power on the DM5500 using the power button.
Steps
Power on the DM5500 by pressing and holding the power button located in the front right corner of the
appliance.
The power icon on the button will light up green and the LED displays a solid blue line when the
DM5500 is powered on.
Appendix 20: Removing the air shroud

About this task
NOTE: Never operate the DM5500 server with the air shroud removed. The DM5500 server may
get overheated quickly, resulting in the shutdown of the system and loss of data.
Steps
Lift the air shroud away from the system.
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Figure 1. Removing air shroud
Appendix 21: Installing the air shroud

Steps
1. Align the slots on the air shroud with the guide pin on the system.
2. Lower the air shroud into the system until it is firmly seated.
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Figure 1. Installing air shroud
Appendix 22: Need to know

Servicing DM5500 components
In the DM5500 server, only the following components are hot-swappable: hard drives and PSUs.
For all other components, you must shut down the DM5500 server, remove it from the rack, and place it
on an ESD work bench.
To safely remove the DM5500 server from the rack, it is recommended to depopulate the system
(depopulated DM5500 server is less than 50 pounds or 22.7 Kgs) or use a mechanical lift.
If you do not have access to a mechanical lift, do the following:
1. Remove all the drives. Temporarily label each drive with its corresponding slot number, so that
you can return them to their original drive slots.
Two people are required to remove the DM5500 server from the rack and reinstall it back into the rack.
Thermal limit for drive bays in service position

Due to thermal restrictions, it is recommended not to keep the drive bays in open position for more than
5 minutes. When the drive bay is open for more than five minutes, the cooling fans spin at a higher
speed to provide extra cooling to the system. The system health status changes from the normal to
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critical state and the system event - The BP1 drive bay is kept open for an extended
period of time is logged.
Hard drive bay servicing limitations

If you are replacing a drive in drive bay 2, you must follow the precautions that are listed below:
• Open the drive bays, remove the faulty drive, and close the drive bays.
• Replace the faulty drive in the carrier with the new drive.
• Open the drive bay, install the drive in its original slot, and then close the drive bays.
Cable chain assembly

The cable chain assembly contains all of the drive signal and power cables and are not individually
replaceable.
Chassis support rails

The rail system uses L brackets, there is no service position for the DM5500 server.
If the system is not secured to the front of the rack with the screws on the left and right rack ears, it is at
a risk of falling from of the rack. Always ensure that the DM5500 server is secured to the rack before
opening the drive bays.
Internal PERC card removal

To avoid any damage to the cables, ensure that you remove the internal PERC card riser before
removing the power interposer board.
Drive bays closing issue

The drive bays may not close after fully opening, due to the sheet metal on the rail bracket being bent
and blocking the rail stop. To fix the issue, use a plastic scribe to pry the sheet metal back to its default
position and try closing the drive bays.
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Figure 1. Fixing the rail bracket bending issue
Drive installation order

To avoid the metal stops from bending in the drive cage in the drive bays, populate the drives in a bottom
to top order.
SAS cable connections

CAUTION: When you connect SAS cables to the DM5500 SAS card ports, it is possible to insert the
SAS cable into the SAS card port in a reversed position. (The cable locks into place in the DM5500
SAS port, but there will not be a connection.) To avoid this, make sure the SAS cables are oriented
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in the DM5500 SAS card ports as shown in the following image.
Figure 2. Correct orientation of SAS cables connected to DM5500 SAS ports
Each expansion enclosure only supports redundant configurations. Both EMMs must be connected to
the DM5500 server for the enclosure to function properly. The following diagrams show how to connect
the SAS cables from the DM5500 server to one, two, or three enclosures. The SAS ports on each EMM
in an enclosure are labeled 1 and 2. Port 1 is the host port and port 2 is the expansion port.
Figure 3. DM5500 with one enclosure cabling
Table 1. DM5500 with one enclosure cabling instructions This table provides cabling instructions for a
DM5500 with one enclosure.
SAS card port on DM5500 Enclosure port
Port 1 EMM-B, port 1 or 2
Port 2 EMM-A, port 1 or 2
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Figure 4. DM5500 with two enclosures cabling
Table 2. DM5500 with two enclosures cabling instructions This table provides cabling instructions for a
DM5500 with two enclosures.
Port 1 Enclosure 1: EMM-B, port 1
Port 2 Enclosure 1: EMM-A, port 1
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Figure 5. DM5500 with three enclosures cabling
Table 3. DM5500 with three enclosures: DM5500 to enclosure cabling instructions This table provides
DM5500 to enclosure cabling instructions for a DM5500 with three enclosures.
Table 4. DM5500 with three enclosures: enclosure to enclosure cabling instructions This table provides
enclosure to enclosure cabling instructions for a DM5500 with three enclosures.
Enclosure 2 port Enclosure 3 port
EMM-A, port 2 EMM-A, port 1
EMM-B, port 1 EMM-B, port 2
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Appendix 23: Removing the front bezel
About this task
Keep the bezel key handy.

Steps
1. Unlock the bezel.

2. Press the release button, and remove the left end of the bezel.
3. Unhook the right end of the bezel, and remove the bezel.
Figure 1. Removing the front bezel
Appendix 24: Installing the front bezel

About this task
Before you install the bezel, locate and remove the bezel key.
NOTE: The bezel key is part of the front bezel package.
Steps
1. Align and insert the tabs on the right end of the bezel into the slots on the system.
NOTE: Ensure that the drive bay is locked before installing the front bezel. If required, lock the drive
bay lock that is located above the left release button, by pushing it down.
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2. Fit the left end of the bezel onto the system and press the bezel until you hear the release button
click.
3. Lock the bezel.
Figure 1. Installing the front bezel
Page 77 of 77

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Dell Technologies – Restricted Use – Confidential & Subject to NDA

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