Department of Education NATIONAL CAPITAL REGION Misamis Street, Bago-Bantay, Quezon City
UNIFIED SUPPLEMENTARY LEARNING MATERIALS
(USLeM)
(COMPUTER SYSTEMS SERVICING NC II)
QUARTER 4 – MODULE 8
Development Team of the Module
Writers: Mr. Romeo T. Navarro Jr.
Content Editors: Mr. Gregorio S. Quineri Language Editor: Dr. Valentina A. Ballesteros Management Team: Wilfredo E. Cabral, Regional Director – NCR Dr. Dominico C. Idanan, Schools Division Superintendent Micah Pacheco, OIC-CLMD Chief – NCR, EPS Science NCR Madeline Ann L. Diaz, CID Chief SDO Muntinlupa City James A, Roldan, EPS TLE – NCR Dennis M. Mendoza, LR EPS – NCR Nancy C. Mabunga, Librarian – NCR Dr. Valentina A. Ballesteros, EPS-SDO Muntinlupa City Dr. Gina U. Urquia, LR EPS SDO Muntinlupa City
This is a Government Property. Not For Sale
Sale UNIFIED SUPPLEMENTARY LEARNING MATERIALS Grade 10 – (ICT) __________________________________________________________________________________ SOFTWARE RELATED PROBLEMS
EXPECTATIONS At the end of the module, you should be able to: 1. identify and diagnose faults or problems in the computer systems; 2. troubleshoot software failures in the drivers’ and computer applications; and 3. manage and implement contingency measures to problems.
PRE-TEST Directions: Choose and write the letter of the correct answer on a separate sheet of paper.
1. It is a troubleshooting method on any electronic device to cycle the power.
A. rebooting B. resetting C. restarting D. shutting down
2. What is an error screen displayed on Windows computers after a fatal system error? A. BSOD B. CMD C. CMOS D. DHCP
3. It is an act of illegally using, copying, or distributing software without ownership or legal
rights. A. hacking B. piracy C. plagiarism D. stealing
4. What set of files that tells a piece of hardware how to function by communicating with a computer's operating system? A. application B. drivers C. installer D. updates
5. It is the information in the first sector of any hard disk that identifies how and where an operating system is located so that it can be boot into the computer's memory. A. boot signature B. bootstrap C. MBR D. partition
Page 1 UNIFIED SUPPLEMENTARY LEARNING MATERIALS Grade 10 – (ICT) __________________________________________________________________________________ 6. What Windows monitoring program is used to provide information about the processes and applications running on a computer, as well as the general status of the computer? A. dxdiag B. open resource monitor C. system configuration D. task manager
7. What software that generates revenue for its developer by automatically generating online advertisements in the user interface of the software or on a screen presented to the user during the installation process? A. adware B. trojan C. virus D. worm
8. It refers to a reboot when the operating system closes all programs and finalizes all pending input and output operations before initiating a soft reboot. A. rebooting B. resetting C. restarting D. shutting down
9. What errors in computer data occur during writing, reading, storage, transmission, or processing, which introduce unintended changes to the original data? A. compression B. data corruption C. deletion D. file duplicate
10. It involves the troubleshooting method of changing it back to its factory settings. A. rebooting B. resetting C. shutting down D. turning on
LOOKING BACK Directions: Write TRUE if the statement is correct, otherwise write FALSE. Write your correct answer on a separate sheet of paper.
_______ 1. Upgrade to a much larger capacity RAM can help speed up your computer. _______ 2. Dust and lint clogged on the fan blades will help for a better air flow inside the system unit. _______ 3. You can use a multi-meter to test the voltage of your power supply. _______ 4. The main ways to avoid having to know how to troubleshoot common PC hardware problems is to put a higher emphasis on preventive maintenance. _______ 5. Technologies are changing for the worst every single day. __________________________________________________________________________________________
Software troubleshooting is the process of scanning, identifying, diagnosing, and
resolving problems, errors, and bugs in software. It is a systematic process that aims to filter out and resolve problems and restore the software to normal operation. It is a subcategory of IT troubleshooting.
As technology advances year by year, computers play a vital role in the productivity of our work or studies. For the most part, new software’s advancements released over the years have made you more efficient than ever before. But if you are regularly using computers in your day-to-day living, you will eventually run into some technical problems that need your attention.
Common Software Problems and Solutions
Slow Internet
Nothing can be more frustrated than a slow internet connection. You cannot enjoy that famous Netflix show or stay connected on to your social media accounts. But this problem is usually easy to deal with. The problem lies in 2 areas, i.e., internal issue (misconfiguration of DHCP settings) and external (issues related to your modem or router)
Solutions:
1. Reboot the modem or router
This solution is just like how you would resolve any gadgets. Sometimes a power fluctuation or overused of the device can overload it. To reboot everything back to normal, simply unplug it from the socket then switch it on to drain the remaining power. Wait for few minutes and turn it back on. If this does not work, try to factory reset.
2. Stop any unwanted background software
Sometimes, background processes like software or windows updates or any
other programs that require internet maybe pulling your data, hence slow down your internet speed. By simply checking your task manager, you can see the list of software that you can stop. And turning off any automatic updates in the setting should also help.
3. Reconfigure you TCP/IPv4
As we had learned from our previous lessons on networking, one of the reasons of slow or failing internet connection is the misconfiguration of the DHCP. So, by
Page 3 UNIFIED SUPPLEMENTARY LEARNING MATERIALS Grade 10 – (ICT) __________________________________________________________________________________ configuring the right IP address, Subnet mask, Gateway, and DNS we will be able to have a working internet connection if it is not your ISP providers problem.
PC Becoming Slow
You know that kind of frustration you feel when it takes like forever to open just an app. The root cause is usually due to the duration of how long you have been operating the PC. A computer that is older than two years will experience this, regardless of their specifications.
Solutions:
1. Find resource-hungry program
With your system full of programs, there will be a program that uses lots of your system resources, for instance the memory (RAM). To find out.
• Right-click the taskbar and select “Task Manager”.
• Click the “CPU,” “Memory,” and “Disk” headers to sort the list by the applications using the most resources. • If any application is using too many resources, you might want to close it normally • If you cannot, Click “End Task” to force it to close.
2. Disable startup program
AutoStart programs during system startup can be the major reason why your computer is slowing down. On Windows 8, 8.1, and 10, there is now a startup manager in the Task Manager you can use to manage your startup programs.
• Right-click the taskbar and select “Task Manager”.
• Click over to the Startup tab and disable startup applications you do not need.
Windows can help tell you which applications slow down your startup process the most.
3. Scan for malware and adware
Day-to-day usage of the internet can make you accidentally catch malware and adware by just visiting suspicious website or downloading unverified software or files. These programs are designed to steal your personal data and information. To do that, it needs to transfer information over the internet, which can potentially slow down your system.
Windows Update Problem
Windows update errors can occur due to a bunch of reasons. It can include Windows piracy, core or .dll files missing, license issues, etc. This issues however are not that serious. But for those who still want to have the latest software and security installed they must fix it. __________________________________________________________________________________________
The solution is quite straight forward. With an in-built error detection and troubleshooting, Windows has its own mechanism to fix this.
Printer is Not Printing
There are many reasons why your printer will not print, so start with the basics such as checking to see whether there is an error message or warning light on the printer.
Solution:
1. Restart the printer
By simply canceling all the active printing work and restart the printer can do many wonders. This is because the printer might be overloaded.
2. Check for issues on the computer
Every printer has its own specific driver to be able to communicate with the computer. If there be any issues the system will display an error, along with the troubleshooting mode. And be sure your driver is up to date and is functioning normally.
Blue Screen of Death (BSOD)
Also referred to as “blue screen,” “stop error,” or just “system crash” - will happen after a critical error that the system is unable to process and repair automatically.
Solutions:
1. Check that there is enough space for updates
BSOD is usually a problem occurring due to corrupted files, file system failures and system spaces. Sometimes, your system space may get filled during the update, causing some of the files to be missing, hence resulted in a corrupted file.
2. Scan your system for viruses
Some viruses can infect the master boot record (MBR) or boot sector.
3. Update your hardware drivers
Most BSOD are hardware or driver related, so updated drivers could fix the cause of the STOP error. __________________________________________________________________________________________
(This is a Government Property. Not for Sale.)
Page 5 UNIFIED SUPPLEMENTARY LEARNING MATERIALS Grade 10 – (ICT) __________________________________________________________________________________ 4. Return BIOS settings to their default levels.
An overclocked or misconfigured BIOS can cause all sorts of random issues,
including BSODs.
5. Perform diagnostic tests on all hardware you can test
It is highly likely that the root cause of any given BSOD is a failing piece of hardware
Computer Freezes
A slow or aged computer can freeze from time to time. The main reason behind this is due to lack of enough resources. Before regularly encounter this problem, your Windows should start becoming slow first. To fix that, you can read the above point.
ACTIVITIES
Directions: Answer the following questions and write your answer on a separate sheet of paper (Short bond paper).
1. As a student and future technician explain the phrase 'Think Before You Click'? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________
2. Describe the probable causes of the problem of having a “Blue Screens of Death”?
• Software problems can occur in day-to-day life and can be very frustrating. Some of them can be easily fixed by yourself, whereas in some cases, these common problems can prove to be serious ones. If you find yourself struggling to fix these, feel free to contact you trusted professional and experience technician.
CHECKING YOUR UNDERSTANDING
Directions: Complete the statement below based on what have you learned.
1. In this module I have learned ________________________________________________
POST-TEST Directions: Choose and write the letter of the correct answer on a separate sheet of paper.
1. What Windows monitoring program is used to provide information about the processes and applications running on a computer, as well as the general status of the computer? A. dxdiag B. open resource monitor C. system configuration D. task manager
2. It is the information in the first sector of any hard disk that identifies how and where an operating system is located so that it can be boot into the computer's memory. A. boot signature B. bootstrap C. MBR D. partition
3. It is a troubleshooting method on any electronic device to cycle the power.
A. rebooting B. resetting C. restarting D. shutting down
4. What is an error screen displayed on Windows computers after a fatal system error? A. BSOD B. CMD C. CMOS D. DHCP
5. It involves the troubleshooting method of changing it back to its factory settings.
A. rebooting B. resetting C. shutting down D. turning on
6. It is an act of illegally using, copying, or distributing software without ownership or legal
rights. A. hacking B. piracy C. plagiarism D. stealing __________________________________________________________________________________________
7. What set of files that tells a piece of hardware how to function by communicating with a computer's operating system? A. application B. drivers C. installer D. updates
8. What software that generates revenue for its developer by automatically generating online advertisements in the user interface of the software or on a screen presented to the user during the installation process? A. adware B. trojan C. virus D. worm
9. It refers to a reboot when the operating system closes all programs and finalizes all pending input and output operations before initiating a soft reboot. A. rebooting B. resetting C. restarting D. shutting down
10. What errors in computer data that occur during writing, reading, storage, transmission, or processing, which introduce unintended changes to the original data? A. compression B. data corruption C. deletion D. file duplicate
IshapeTechnologies, & About The Author IshapeTechnologies At Ishape Technologies.
(2020, February 22). Top 10 common computer problems & Solutions. Ishape Technologies. https://ishapetechnologies.com/computer-problems-solutions/.
Techopedia. (2014, May 13). What is Software Troubleshooting? - Definition from Techopedia. Techopedia.com. https://www.techopedia.com/definition/30019/software- troubleshooting.
ANSWER KEY PRE-TEST LOOKINGBACK POST-TEST 1. A 1. TRUE 1. D 2. A 2. FALSE 2. C 3. B 3. TRUE 3. A 4. B 4. TRUE 4. A 5. C 5. FALSE 5. B 6. D 6. B 7. A 7. B 8. C 8. A 9. B 9. C 10. B 10. B
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