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2023 Sustainability Report
Table
of Contents
Chairman’s Message 1 People Potential 14 About this Report 62
• Employee Development
About Minor International 3 • Labor Practices Assurance Statement 63
• Minor at a Glance • Occupational Health, Safety,
• Minor’s Value Chain and Well-being
• Double Materiality • Community Empowerment
and Stakeholders Engagement
• Sustainability Strategy Natural Capital 29
• Corporate Governance • Climate Change
• Sustainability Governance • Water Management
• Risk Management • Waste Management
• Biodiversity Conservation
Goals & Performance 12
Responsible Business 45
Awards & Recognitions 13 • Business Ethics
• Public Policy and Advocacy
• Human Rights
• Information Security
• Supply Chain Management
• Responsible Products and Services
• Grievance Mechanisms
Chairman’s
Message
In our fight against climate change, we are

steadfast in our commitment to achieving
Net Zero emissions by 2050. As we develop
science-based targets for SBTi submission,
we have interim targets to reduce Minor
Hotels’ energy and carbon intensity per
I
am delighted to share our 2023 room sold by 15% by 2025 over our 2019
Sustainability Report, highlighting pre-pandemic baseline. Despite challenges
our strategy, commitments and posed by our expansion, particularly with
efforts towards creating an ever more resort-based properties, we’ve made
sustainable and successful business. strides in reducing energy and carbon
This year, we experienced substantial intensities compared to 2022, although
growth across all sectors and ventured there’s an overall increase when compared
into new markets, prompting us to revisit to our 2019 baseline. Our achievements in
and refine our sustainability strategy. By reducing water intensity, minimizing single-
acknowledging the intricate connections use plastics, and cutting organic waste to
among our material issues, we’ve embraced landfill are on track. In 2024, we plan to
a holistic approach to sustainability. This intensify our efforts to align our emission
enables us to devise initiatives that tackle reduction with science-based targets.
these issues comprehensively.
People remain at the heart of our sustainability
It is becoming widely accepted that there is strategy. As we grow, the imperative to
no net zero without nature, and the climate attract, develop, and retain talent becomes
William Ellwood Heinecke crisis is as much about biodiversity and increasingly critical. In 2023, over half of
Chairman the fragile ecosystem services that are the graduates from the Minor Corporate
being threatened. At Minor, conservation University (MCU) program rejoined our
is deeply ingrained in our ethos. This year, workforce, underlining the program’s
we’ve expanded our conservation efforts, importance as a talent incubator and its
increasing the number of IUCN Red List role in empowering local communities. We
species protected through our initiatives to aim to increase this retention rate to 60%
94, up from 82 in 2022. by 2025.
Table of Contents 2023 Sustainability Report Minor International Public Company Limited 1
We fell short of 50% internal management Our commitment to robust corporate I am proud of the progress we have
promotion in 2023 due to rapid expansion governance and a responsible business made and acknowledge there are still
straining the management talent pipeline. culture is fundamental to our success. We areas where we can enhance our efforts.
As we expand our horizons and establish remain vigilant of any potential adverse I welcome an open dialogue on how we can
foothold into new markets, we will tap into human rights impacts within and from our collaborate with our stakeholders to tackle
local talent pools to build a more diverse operations by providing our employees the climate crisis and promote sustainable
and dynamic workforce. Internally, we with human rights training. We consider growth. I extend my heartfelt gratitude to
have established Center of Excellence to our suppliers to be the crucial stakeholders each team member of Minor International
foster learning and development across the who help us guard against any potential for their dedication and passion towards
company, aspiring to be an environment adverse environmental and social impacts. this important work, and the support,
where employees can achieve their fullest We are engaging with selected suppliers trust and confidence of our stakeholders.
potential. who can help us drive down Scope 3
emissions. And we are working toward a I look forward with excitement to what lies
“Together with Love,” our global corporate framework to assess and guard against ahead in 2024 and stand ready to thrive
volunteering slogan, reflects serving potential adverse impacts on human responsibly, breaking through boundaries
those in need. Through our corporate rights along our supply chain. Our supplier as we continue our remarkable journey.
social responsibility initiatives, since assessment program sets sustainability
2022 we’ve cumulatively impacted over expectations for suppliers who want to do
712,000 individuals globally, with a goal business with us. We also use the program
to reach three million by 2030. Our efforts to build supplier capabilities, helping small
are anchored in operational excellence, and medium size suppliers to improve their
ensuring the safety and well-being of our sustainability performance and processes. William Ellwood Heinecke
employees, guests, and customers, while Chairman
also enhancing the economic prospects We have been recognized for our efforts on
of local communities and offering healthier sustainability. Our commitment to corporate
products and services. governance is reflected in the “Excellent”
CG Scoring by the Thai Institute of Directors
Association for the 11th consecutive year
in 2023. We are included in S&P Global’s
Sustainability Yearbook 2024 in the Hotels, William Ellwood Heinecke
Resorts & Cruise Lines industry with Top Chairman
10% ESG Scores, the FTSE4Good Index
Series, and MSCI ESG Rating of AA.
About
Minor International
Minor International (“Minor”), headquartered in Thailand, is

a global company focusing on three core businesses: hospitality,
restaurants, and lifestyle brands distribution. Minor’s
operations extend across 63 countries spanning the Asia Pacific,
the Middle East, Africa, the Indian Ocean, Europe, South America,
and North America. Minor is a hotel owner, operator, and investor,
with a portfolio comprising 532 hotels and serviced suites. Minor
is one of Asia’s preeminent restaurant owner and operator,
with a system-wide network of 2,645 outlets. Furthermore,
Minor is one of the leading distributors of lifestyle brands in
Thailand, with 286 points of sale, with focus on fashion, home,
kitchenware, and collectible art toys. Minor also operates as
a contract manufacturer with its own manufacturing plants.
Minor
at a Glance
• Hotels: 532 properties • Restaurant Outlets: • Retail Points of Sale:

• Majority-owned: 117 hotels 2,645 outlets 286 points of sale
• Leased: 222 hotels • Equity: 1,337 outlets
• Joint-venture: 26 hotels • Franchised: 1,308 outlets
• Purely Managed: 104 hotels
• Management Letting Rights: • 5 Owned and Joint-venture
63 properties Factories: Ice-cream, Ice-cream
ingredients & toppings, Coffee
• Spa and clinics: Roasters, Bakery, Acid-based
54 locations contract manufacturing
• Plaza & Entertainment:

3 plazas and 7 entertainment
outlets
• Residential Development:
10 properties / 164 units
• Vacation Club:
322 inventories
Minor International’s
Footprint
Revenue Baht Net Profit Baht
The Americas Europe Middle East
Argentina Andorra Bahrain 153,630 5,407 > 78,000 > 80 > 218
Brazil Austria Kuwait Million Million Employees Brands Million Customers Served
Canada Belgium Lebanon
Chile Czech Republic Oman
Colombia Denmark Qatar
Cuba France Saudi Arabia
Ecuador Germany UAE
Haiti Hungary Asia Pacific
Mexico Ireland Australia
Uruguay Italy Cambodia
USA Luxemburg China
Africa Netherlands India
Botswana Poland Indonesia
Kenya Portugal Japan
Lesotho Romania Laos
Mauritius Slovakia Malaysia
Mozambique Spain Maldives
Namibia Switzerland Myanmar
Seychelles UK New Zealand
Tanzania Singapore
Tunisia South Korea
Zambia Sri Lanka
Thailand
Minor Hotels Vietnam
Minor Food
Minor Lifestyle
Minor’s
1 Communities 3 Distribution Centers and Logistics 5 Minor International 7 Environment
• Engage local communities and • Centralized logistics for Minor • Core Values: Customer Focus, • Commit to achieve Net Zero
local suppliers and offer local Food and Minor Lifestyle in Result Oriented, People emissions by 2050
Value Chain employment in 63 countries

• Support disadvantaged students
Thailand - Delivery to 1,811
restaurants and 286 retail points
Development, Innovative,
Partnership
• Encourage all of our
operations to responsibly
and community members of sale in Thailand • Integrate sustainability into manage resource
• Decentralized logistics setting for business operations consumption, waste and
2 Farmers, Producers, Minor Hotels • Provide equal employment effluents according to or
Manufacturers, and Suppliers opportunities, safe and healthy better than applicable laws
• 5 owned and JV factories: 4 Business Partners working environment, and • Support biodiversity
Ice-cream, Ice-cream ingredients • Long-term and sustainable development opportunities protection, with key focus on
& toppings, Bakery, Coffee partnerships with: conservation of life on land,
roasters, Acid-based contract • Over 26 joint venture partners 6 Customers life below water, and their
manufacturing • 4 hotel operators • Satisfy over 218 million habitats
• Over 17,500 suppliers in • 104 hotels under management customers worldwide with
Thailand, Australia, and Europe • 4 food brand principals quality products, services, and
• 1,308 franchised restaurants experiences that enhance well-
• 8 retail brand principals being while celebrating local
culture and heritage
Double Materiality
and Stakeholders Engagement
Materiality Analysis Process Overview: Double Materiality Assessment: Topics
identified through these channels are then
In alignment with the European Sustainability Stakeholder Engagement: We engage assessed from: Double Materiality Matrix
Reporting Standards (ESRS), Minor with key stakeholder groups including Material Issues for Sustainable Growth
International conducts a double materiality employees, customers, suppliers, local 1. Impact perspective - in terms of their
assessment to identify sustainability topics communities, NGOs, governments, severity and likelihood based on various High
that could have a significant impact on creditors, and investors through surveys, social and environmental factors.
• Physical climate risks and • Climate change mitigation
environmental, social, and governance interviews and regular multi-stakeholder Inputs for impact perspectives were climate resiliency and net zero commitment
(ESG) matters, as well as those that forums to understand their views of Minor’s gathered via stakeholders surveys and • Labor practice and human rights
• Employee attraction, development,
could substantially influence our strategy most pressing sustainability impacts and engagement sessions. and retention
development, financial performance and dependencies. 2. Financial perspective - in terms of short,
market position. medium and long-term enterprise value
The Corporate Sustainability team, which We also conduct in-depth value chain effects that may not be captured in
is led by the Chief Sustainability Officer sustainability assessments and supplier financial reporting.
who reports to the Group CEO and the audits, review peers and sector trends, and • Community engagement • Waste management • Anti-corruption and ethical
Impacts Materiality
and local development • Water management business practices
Sustainability Committee, oversees the monitor global sustainability standards to Issues Prioritization: Minor has developed • Sustainable supply chain
development of our sustainability reporting further guide our analysis. an internal scoring tool for impact ranking and responsible sourcing
• Employees health, safety,
and double materiality process. based on stakeholders’ inputs and survey and well-being
Internal stakeholder feedback is sourced results. Financial materiality scoring is • Customers health, safety,
and wellness
For more information on Minor International’s from top management, executives, and defined in accordance with Enterprise Risk • Cybersecurity, data privacy
stakeholder engagement and double the Board of Director. Material issues are Management criteria. and protection
materiality assessment approach please presented for assessment of material risks • Biodiversity and conservation
refer to Stakeholder Engagement and and opportunities, as well as the scope Validation: The outcome of this assessment, • ESG and sustainability
related directives
Materiality Assessment on our website. and scale of potential impacts including along with consideration for international and regulations
financial, reputational, and business norms and trends are tabulated to form
relationships. Minor International’s material topics.
Reviews are conducted annually to ensure
Our subsidiary, NH Hotel Group also all emerging risks and opportunities are
conducts an in-depth stakeholder addressed and reported through our
engagement as part of their double sustainability disclosures. Low Financial Materiality High
materiality process. Results from NH
Hotel Group are incorporated into Minor
International’s double materiality process.
Sustainability
Strategy
Each year we conduct a strategy review that analyze both prevailing and emerging global sustainability trends, potential impacts
and opportunities, and risk management needs. This forward-looking assessment is considered together with our business directions
and double materiality assessment and informs sustainability goals setting, strategic direction and initiatives across the company. In Our Vision
2023, we launched new sustainability strategy centered around three areas of impact: enhancing people potential, conserving natural
capital, and promoting responsible business conduct. To be a leader in delivering
sustainable performance that positively impact
stakeholders and the environment
People We are dedicated to creating inclusive and equitable workplaces that prioritize career
and self-development, as well as safety and well-being, thereby strengthening our Our Commitments
Potential
team members — the driving force of our growth. In regions where we operate, we
strive to generate jobs, engage in local sourcing, and offer education and training
opportunities to empower communities. Our goal is to extend opportunities to
communities where we operate. People Natural Responsible
Potential Capital Business
Natural We pledge to become Net Zero by 2050. We have implemented integrated strategies
to conserve resources, reduce emissions and waste, and protect biodiversity across Strengthen Capabilities Support Net Zero Ensure Tranparency &
Capital
our operations and supply chains. and Inclusion Transition Good Governance
Enhance Safety, Health & Increase Climate Accelerate Sustainable
Well-being Resiliency Investment
Responsible We are committed to best-in-class corporate governance, integrity, and transparency.
Working with our suppliers and business partners, we drive accountability to protect Empower Communities Protect Natural Capital Promote Sustainable
Business Supply Chain
human rights and support climate actions to create lasting impacts across our
markets.
Our Impacts
Through this strategy, Minor affirms sustainability as both ethical imperative and business driver. From developing talents to preserving Our Operations Our Stakeholders Our Planet
habitats, our commitments intertwine company resilience with societal progress today and the future.
Corporate
Governance Minor recognizes the significance of corporate governance in influencing our performance, reputation, relationships with stakeholders, and
long-term sustainable growth. Proper governance mitigates risks such as financial mismanagement and regulatory non-compliance while
providing opportunities for improved decision-making, transparency, and fostering of trust among investors, customers, and other stakeholders.
Minor’s Corporate Governance Guidelines are published on our website. They were approved by the Board of Directors and, along with the
charters and key practices of the Board committees, providing the framework for the governance of Minor. The guidelines are reviewed and
updated annually to incorporate changes in governance requirements, business operations, regulatory environment, and applicable laws.
For more information regarding our Corporate Governance, please see Corporate Governance section in the Annual Report 2023 (Form
56-1 One Report).
CEO and Senior Management Performance Assessment
Criteria to assess CEO and Senior Management performance is based on Key Performance Indicators (KPIs) which take into account various
business dimensions; primarily financial and non-financial. Achievement targets are set forth each year in line with Company’s short-term
and long-term strategies. The key KPIs include:
Financial KPIs Non-Financial KPIs
• Revenue • Operational excellence

• Profitability • Risk management and internal control compliance
• Net Profit After Tax • Organizational capabilities and human resource management
• Return on Invested Capital (ROIC) • Succession planning
• Liquidity & Solvency • Employee turnover
• Leverage ratio • Sustainability
• Shares Valuation Premiums • Environmental
• Social
• Corporate governance
• Others
• Success and progress against milestone set
for selected projects
Senior Executives are entitled to not only salaries, bonuses and shares under Employee Joint Investment Program (EJIP), but also long-term
incentives which hinges on long-term performance of profitability and shareholders’ return. The performance vesting period for 2022 program
(2022 - 2025) was four years.
Sustainability
Governance
Commitment to sustainability is anchored at the highest levels of Minor. Our efforts to embed sustainability in all business groups continue Minor acknowledges that robust includes identifying opportunities that may direction. The team also facilitates by
to receive strong support from the Board of Directors and senior management. governance, transparent and responsible arise from such risks. Per Charter, SRMOC monitoring and communicating progress of
business conduct, and the seamless shall consist of a minimum of 3 directors. our sustainability initiatives and practices.
Minor Sustainability Governance Structure & Roles integration of sustainability into all aspects At present, the Committee comprises of
of its operations are crucial for building 4 directors, 2 of which are independent The Risk, Control & Compliance Committee
resilience and achieving success. Our directors. Details of SRMOC can be found meets at least quarterly. The Committee
efforts to embed sustainability in all here. has the responsibility for reviewing overall
Board of Directors
business groups receive strong support implementation of risk management across
from the Board of Directors and senior Sustainability Committee was established the group to assure that key risks are
management. The sustainability strategy is to oversee the comprehensive sustainability systematically and effectively identified
Sustainability built on the foundation of our vision, core management across all business groups. and managed. This includes sustainability,
and Risk Management
values, business strategy, together with Its key functions include fostering and biodiversity, and climate-related risks and
Oversight Committee
dynamic stakeholder engagement, as well reviewing sustainability strategy, setting opportunities.
as existing and emerging sustainability targets, formulating policies, monitoring
trends, risks and opportunities. The Board performance, and ensuring the accuracy The Chief Executive Officers (CEOs) and
Sustainability Risk, Control
endorses Minor long-term sustainability of sustainability information disclosures. Chief Financial Officers (CFOs) of each
Committee & Compliance Committee
goals and rolling 3-Year Sustainability The committee, chaired by the Chief business groups are responsible for
Strategy, which is presented annually, and Sustainability Officer, is composed of identification of risks, monitoring, and
reviews progress quarterly. C-Suite officers, senior management the implementation of risk management
Chief Sustainability Officer of relevant functions from all business measures. The business groups are risk
Corporate Sustainability
Department
Sustainability and Risk Management groups, and the Corporate Sustainability owners and have primary responsibility
Oversight Committee (SRMOC) is Department. The Committee meets to promote risk awareness within their
established to oversee the Sustainability quarterly to discuss implementation plans, operations and effectively managing risks
Committee and the Risk, Control & review progress towards sustainability on a day-to-day basis. Furthermore, the
Head of
Functional Teams
Compliance Committee. The committee’s goals, and provide necessary resources. business groups are also responsible for
role is to assist the Board in its oversight The Corporate Sustainability Department identifying their own risk appetite and risk
of the company’s strategic activities, is responsible for developing, updating, tolerant within their operations and aligning
policies and practices for sustainability and executing company’s sustainability with the broader risk appetite cascaded
Finance Sales
Risk, and management of key risks, including strategy. The team consults with senior down to them.
IT Operations HR Control
& Accounting & Marketing
& Compliance
strategic, operational, financial, climate, management of all business groups and
biodiversity, other sustainability-related, collaborates closely with all business
Supply and emerging risks, as well as the groups to embed sustainability and ensure
Strategic Corporate Investor Project Internal
Planning
Chain Legal
Secretary Relations Management Audit guidelines, policies, and processes for our sustainability initiatives and practices
Management
monitoring and mitigating such risks. This are aligned with company’s overall strategic
ML DATA PRIVACY
Risk Management EVENT AND

SEMINAR
PHOTOGRAPHING
THE FAQ
CAN WE TAKE A PHOTO DURING THE EVENT ?

Yes, we can!
And please note that we have to give notice to the
participants that we are going to take thier photos.
CY STATEME
Risk management is Integrated into all Minor’s operations where risk culture is An important component of creating a risk culture is engagement through training and PR
IVA NT
HOW TO GIVE NOTICE THE PARTICIPANTS?
promoted and supported. The Risk, Control & Compliance Committee (RCC) awareness raising, such as newsletters and functional engagements. On-going risk Try our best to notify participants for example;
is responsible for reviewing the overall implementation of risk management management training is given to related functions within Minor Group, where Business have a signage of Privacy Statement or put it on
the screen in prominent locations e.g. entrance of
across the group to ensure that key risks are identified and effectively managed. Units are tasked with the implementation of risk management based on their specific event, etc. Or we can mention it in the invitation.
The RCC is sponsored by the Group CEO and comprises of senior executives business and regulatory context.
across all Minor’s business groups. It reports key risks and risk management
activities to the “Sustainability and Risk Management Oversight Committee” BUT IF SOMEONE DOES NOT WANT
(SRMOC) for reviews and recommendations. In addition, the Company’s risk ML DATA PRIVACY US TO TAKE THEIR PHOTOS...
We must respect them. Don't take a specific
management processes are supported by an Enterprise Risk Management solution, photo or zoom in on that participant.
You could put a badge or a sticker on the shirt of
a tool to promote enterprise-wide collaboration throughout the Company in those who don't want to be photographed to
EVENT AND
remind the staff that photography is not allowed
managing risks and opportunities.
SEMINAR
For more details, please see Risk Management Policy and on Risk Management. CAN WE POST THE PHOTOS ON OUR
SOCIAL MEDIA ?
More details on the current risks and emerging risks, can be found in Risk We can select suitable images to post in public
PHOTOGRAPHING
relations on our social media channels if we
Management section of the Annual Report 2023 (Form 56-1 One Report). have stated this purpose on our Privacy
Statement signage.
DELETE IT, IF YOU NO LONGER USE IT

THE FAQ If we have obsoleted photos, damaged
photos or unused photos, please feel free to
delete them.
CAN WE TAKE A PHOTO DURING THE EVENT ?

Yes, we can!
And please note that we have to give notice to the
participants that we are going to take thier photos.
CY STATEM
Goals & Performance
2023 On track/Achieved
Developing
Not on track/Not Achieved
Sustainability Goals 2023 Performance Status Sustainability Goals 2023 Performance Status
People 50% of Minor Corporate University (MCU) program 51% Responsible Minor International maintains annual “Excellent” Excellent
Potential graduates(1) return to work with our organization Business CG scoring(7)
by 2023
100% of employees trained on anti-corruption 99.2%
50% internal promotion of management levels 44% and Company Code of Conduct each year(8)
3 million people developed and supported by 2030 >233,000 100% of Thailand and Australia local critical suppliers 99%
>712,000 since 2022 assessed on sustainability risk by 2023(9)
Zero annual work-related fatality of employees 0 100% of identified high-risk suppliers audited 100%
and developed each year
Natural 15% reduction in energy intensity for Minor Hotels 3.1%
Capital (Baseline 2019) by 2025(2) Increase in intensity By 2024, all Minor Food brands offer at least one 80%
new sustainable or healthy menu
15% reduction in carbon dioxide emission intensity 4.3%
for Minor Hotels (Baseline 2019) by 2025(3) Increase in intensity Group-wide Net Promoter Score of 62 by 2025 61.1
10% reduction in water intensity for Minor Hotels -4.0% In 2023, we celebrated the achievement of our goal: 50% of MCU graduates returning to join our organization by 2023. Motivated by our
(Baseline 2022) by 2025(4) Decrease in intensity commitment to fostering positive change within communities, we have embraced a more challenging goal: 60% of MCU graduates return
to work with Minor by 2025. This pledge underscores our unwavering dedication to nurturing the growth and prosperity of those who have
50% reduction in organic waste to landfill intensity -27%
benefited from our training programs.
for Minor Hotels (Baseline 2021) by 2030(5) Decrease in intensity
75% reduction of single-use plastic (Baseline 2018) -61% Moreover, recognizing the paramount significance of human rights in today’s world, we aspire to cultivate a culture where individuals are not
by 2024(6) Reduction
only cognizant of their own rights but also deeply respectful of the rights of others. We have established a new sustainability goal: 100% of
employees trained on Human Rights by 2025. Through these initiatives, we remain steadfast in our mission to effect positive change and
100% of nature-based hotels have at least 96% uphold the dignity and rights of all individuals.
one long-term conservation initiative by 2023 Remarks:
(1) Refer to MCU students in Thailand under Dual (5) Measured by intensity (tons/ total system sales in (8) Current scope includes all full-time and part-time
Vocational Education and Explorer programs but Baht million using fixed 2021 FOREX) employees from all business units in Asia Pacific,
does not include normal student interns. (6) Include Thailand and Indian Ocean Africa, Indian Ocean, Middle East, and Brazil
(2) Measured by intensity (kWh/ room sold) (7) From Thai Institute of Directors Association (IOD) (9) Current scope includes Thailand and Australia’s local
(3) Measured by intensity (MT CO2e/ room sold) Corporate Governance Report of Thai Listed critical food and packaging suppliers and Minor
(4) Measured by intensity (Cubic meter/ room sold) Companies Food Thailand’s project management suppliers.
Awards &
Recognitions
MSCI ESG Rating of AA Climate Change 2023 Sustainability Disclosure Award 2023 BIOSCORE: Total 350 hotels Green Key - Eco Label:
MSCI* Rating “B” Thaipat Institute in Europe and America Total of 65 hotels in Europe, America
Water Security 2023 and Africa awarded
Rating “B”
Supplier Engagement 2023 BREEAM: Total of 16 hotels
Rating “B” in Europe certified
CDP
Top 10% S&P Global Corporate
Sustainability Assessment (CSA)
Scores 2023 ISO 14001: Total of 101 hotels
S&P Global’s Sustainability Yearbook in Europe, America and Middle East and
2024, Hotels, Resorts & Cruise Lines 2023 Excellent CG Scoring 2 factories in Thailand certified Green Growth 2050 Members:
industry (eleventh consecutive year) Total of 52 Certification Member Hotels
Minor International Public Company Limited
Thai Institute of Directors Association (25 Platinum, 26 Gold and 1 Silver
SET ESG Ratings of AA ISO 50001: Total of 35 hotels
TRT Hotels, Resorts & Cruise Lines
Certifications)
Top 10% The Stock Exchange of Thailand in Europe and Middle East and
S&P Global Corporate Sustainability
1 factoriy in Thailand certified

Assessment (CSA) Score 2023
S&P Global CSA Score 2023: 70/100

Certified as a member of the Private
Sector Collective Action Coalition
Score date: February 7, 2024
The S&P Global Corporate Sustainability Assessment (CSA) Score is the S&P
Global ESG Score without the inclusion of any modelling approaches.
Position and scores are industry specific and reflect exclusion screening criteria.
Learn more at https://www.spglobal.com/esg/csa/yearbook/methodology/
Best Sustainability-Linked Loan Against Corruption (CAC) (2022-2025)

Hospitality (Thailand) Thai Institute of Directors Association ISO 22000: Total of 5 hotels
FTSE4GOOD Index Series The Asset Triple A Awards in Middle East and Asia certified
(eighth consecutive year)
FTSE Russell 2023 AMCHAM Corporate Social Impact Eco-rating Certification,
2023 Highly Commended Sustainable Awards – Platinum Status HACCP: Total of 19 hotels Ecotourism Kenya:
Finance Deal (Southeast Asia) The American Chamber in Middle East and Asia and Total of 10 Certified Hotels
FinanceAsia Achievement Awards of Commerce in Thailand 1 factory in Thailand certified (6 Gold and 4 Silver Certifications)
* Disclaimer: THE USE BY MINOR INTERNATIONAL PCL OF ANY MSCI ESG RESEARCH LLC OR ITS AFFILIATES (“MSCI”) DATA, AND THE USE OF MSCI LOGOS, TRADEMARKS, SERVICE MARKS OR INDEX NAMES HEREIN, DO NOT CONSTITUTE A SPONSORSHIP, ENDORSEMENT, RECOMMENDATION, OR PROMOTION OF MINOR
INTERNATIONAL PCL BY MSCI. MSCI SERVICES AND DATA ARE THE PROPERTY OF MSCI OR ITS INFORMATION PROVIDERS, AND ARE PROVIDED ‘AS-IS’ AND WITHOUT WARRANTY. MSCI NAMES AND LOGOS ARE TRADEMARKS OR SERVICE MARKS OF MSCI.
Minor relies on the support of our employees as well as stakeholders within our communities for sustainable growth.
We aim to empower our workforce and our community, especially youths, through inclusion, education, job creation,
and community investments - enabling good corporate citizenship while building reputation customer loyalty, and
a pipeline of skilled human resources.
Minor prioritizes sustainable workforce growth by emphasizing employee development, safeguarding health
and well-being, addressing human rights risks and implementing preventive measures aligned with international
standards. We also continue to cultivate social responsibility mindset among our employees by involving them in
initiatives that positively impact surrounding communities. To develop our initiatives, we engage with communities
to understand and address the impact of our business operations. We support community development through
educational enhancements, health promotion, and economic well-being development.
This integrated approach underscores Minor’s commitment to positive and enduring impacts both in our workforce
and the communities we serve, aligning with our pledge for responsible business practices and social responsibility.
PEOPLE
Policies related to management of our
workforce, nearby communities, and
human rights can be found on:
Sustainability Development Policy
Human Rights Policy
POTENTIAL
Team Members Code of Conduct
Our People > 78,000
Total employees
50% 50%
Male Female
173
Nationalities
Minor acknowledges the pivotal role of our

workforce in driving sustainable growth.
Our commitment is reflected in our efforts
to nurture a skilled, fulfilled, and evolving
workforce, while promoting diversity,
equity, and inclusion (DEI). We continue
to promote diversity and inclusion by Employee Development Leadership Development: Custom programs
implementing inclusive hiring practices and for executives and high-potential talents
ensuring fair treatment of all employees The Human Resources function to build management capabilities crucial
as well as offering various activities and spearheads the design and deployment for business evolution. Offerings blended
programs aimed at creating awareness of our development programs. Program training, mentoring and on-the-job learning.
and ensuring everyone feel valued, are designed based on skill gap analyses
included, and engaged. The Employee and future industry trends, ensuring Employee Development: We equip teams
Engagement Survey (EES), conducted relevance and foresight. Additionally, with in-demand skills for operational
by the Human Resource Department, is each employee’s development program is excellence via targeted learning. This
instrumental in capturing the workforce’s tailored to their needs based on specific spans essential job knowledge, career
sentiment, identifying improvement areas, job requirements as well as Individual advancement, and personal growth.
and assessing our operational impact on Development Plans (IDP) and Behaviors
employees, addressing both full-time and for Success (BFS), which are components Our tailored initiatives create adaptable,
part-time staff across global business units. of Minor’s annual appraisal process. fulfilled employees across business groups.
This feedback provides insights into diverse By linking individual and organizational
perspective and informs improvement We focus on two primary groups: high- needs, our people realize their potential
initiatives. potential talents/leaders and the broader while elevating both external and internal
workforce. customers’ experiences. List of training
development programs for employees can
be found on the website.

Our target and progress invaluable for collecting honest feedback
from departing staff, pinpointing areas for
Minor evaluates development program improvement, resolving concerns, and
efficacy through employee career developing strategies to bolster employee
progression, skill building, and professional retention and cultivate a more supportive
growth. We actively cultivate leadership by workplace atmosphere. We ensure the
promoting from within the organization. Our utmost confidentiality in handling the
ability to promote internal talents signals information obtained from these interviews.
programs that successfully strengthen Combined with granular turnover data
human capital pipeline. across business units under our operational
control, these learnings allow tailored
Our annual target is: enhancements to foster engagement and
• 50% internal promotion of management retention. Turnover metric is calculated by
levels dividing the total number of employees who
left the company during the year by the
Internal promotion rate for management average number of employees. In 2023,
level in 2023 was 44%. The reduced the turnover rate for the overall group was
rate from previous years was largely 56%, compared to 57% in 2022. While the
contributable to the ramp up in post- overall rate has not changed much, we
covid hotel openings and activities. As we noticed subtle shifts in certain business
expanded in existing and new markets, the models and employees’ preference.
management pipeline was exhausted and Some business units have increased
we needed to look for external resources the proportion of part-time employees to
to fulfill our requirements, while continuing enhance business adaptability, and we
to build the caliber of our future leaders. learned through engagement that some
younger employees prefer to work part-time
To glean insights around employee to give them more work-life flexibility. This
experience, Minor conducts confidential exit has partly contributed to the lower turnover
interviews capturing departing employees’ rate for full-time employees and higher for
perspectives. These sessions are part-time employees.
Notable projects
Future Leaders Accelerator Franchise Academy – More examples of Employee Development

Program Domestic Franchise Programs can be found on the website.
The program aims to develop future- In collaboration with Thammasart University

ready talents across all business groups,
inspiring self-development and contributing
in Thailand, a 2-month training program
was tailored to equip 40 franchise owners
31
to Minor’s growth through an 8-stage with essential skills for effective store Average hours
leadership development program. Joined management, to enhance the success of training per year
by 18 talents, the program objectives of their businesses. The subjects taught
M-Lead included maximizing high-potential talents Learning@Minor include operational aspects such as store Customer Service & Digital per employee
to become future Minor leaders, grooming Special Edition operations, human resources, finance, Technology Training – in 2023
Minor’s Executive Leadership Acceleration high-performance young talents with a and operational excellence, as well as
International Franchise
Program (M-LEAD) is a 5-month initiative strong drive for extraordinary business revenue generation aspects such as the
designed to develop executive talent results and developing them towards A comprehensive series of learning significance of customer and stakeholder
for navigating our fast-paced business critical roles in the succession pipeline. sessions aiming to develop our employees engagement to enhance the business’s Minor organized a one-day training
environment. By bringing together top with new knowledge and skill sets across reputation in the market. session, conducted by the Asian Institute
leaders from all Minor groups worldwide, a diverse array of subjects. Topics include of Hospitality Management (AIHM), for
M-LEAD fosters individual leadership the integration of AI into today’s business 40 international franchise representatives
qualities, transformational skills, and landscapes, the cultivation of compelling attending the Franchise Conference in
adaptability crucial for driving business storytelling techniques for effective Bangkok, Thailand. The primary objectives
transformation and improving operational communication, and the intricacies of tax of the training were to elevate customer
efficiency and financial performance. In management strategies. Each session service standards within the franchisees’
2023, the session focused on developing 31 featured renowned speakers recognized outlets and to advance their competence in
leaders with leadership skills, digital for expertise in their respective fields. More leveraging digital technology for marketing,
readiness, and ambidexterity coaching than 300 employees participated in these sales, and operational optimization.
skills. sessions, fostering a culture of continuous Participants gained valuable insights and
learning and professional development as acquired effective strategies aimed at
well as underscoring our commitment to enhancing their business performance and
prioritizing the well-being and growth of securing long-term success.
our staff.
Labor Practices
Minor upholds inclusive, ethical workplaces by safeguarding Human rights issues, once identified and verified, we ensure
employee rights and dignities. Our Human Rights Policy tackles transparent reporting and explain the measures taken for remediation
discrimination, including those based on gender, racial or ethnic and prevention. This approach is integral to our commitment to
origin, nationality, religion or belief, disability, age, and sexual maintaining a diverse, respectful, and rights-centric workplace.
orientation. To reinforce this commitment, we have established Potential human rights issues and actions taken are detailed in the
a comprehensive Human Rights Policy and provide necessary Human Rights section under Responsible Business chapter of this
trainings to educate our employees to be aware of their rights, as report.
well as the rights of others, and to ensure human rights issues are
mitigated. Our commitment extends to empowering individuals with disabilities,
fostering an inclusive environment, and providing meaningful
We support our employees to exercise their rights to freedom of employment opportunities. In 2023, we supported over 380 people
association and collective bargaining, 22% of our global workforce with disabilities with employment opportunities. In Thailand,
were covered by these agreements in 2023. In regions where collaborations with the Social Innovation Foundation (SIF) and
welfare committees are mandated by law, joint management and the Association of Strong Micro Enterprise Development Institute
operations committees provide an avenue for employees to voice (SMEDI) resulted in meaningful careers for 169 individuals. Our
concerns. Moreover, our whistle-blower channel, overseen by global efforts, including those with NH Hotel Group, provided
a dedicated committee, enables us to efficiently handle employee employment opportunities for 220 individuals, highlighting our
grievances, ensuring prompt and appropriate resolutions. The dedication to inclusivity and societal contribution.
Employee Engagement Survey (EES) and Minor Food staff hotline
serve as additional tools for identifying and addressing human
rights concerns, fostering open communication and proactive issue In 2023, Minor achieved
resolution. Employee Engagement
Survey (EES) score of
85% against 82% target
Occupational Health, Safety, and Well-being
Minor prioritizes employee health, safety and well-being through robust systems and regular
feedback. Since establishing our Occupational Health and Safety, and Well-being framework
in 2018, we continue enhancing the Occupational Health and Safety Management System
(OHSMS) across all businesses. Initiatives like the Have Your Say channel and Social Dialog
empower employees to share concerns and recommendations to advance safety and
well-being.
In 2023, Minor formally adopted an enterprise-wide Occupational Health and Safety Policy,
covering all operational sites locally and internationally under its operational control. This
codifies our commitment to continuous OHS improvement for our people.
We aim to achieve the goal of zero annual work-related employee fatalities across all
businesses, driving continuous improvement in occupational health and safety.
Policies related to occupational health and safety management including health

and well-being can be found on:
Occupational Health and Safety Policy
Occupational Health and Safety Management System (OHSMS)
Workplace safety Implementation of our In addition, construction projects mandate
Occupational Health and Safety contractor safety standards through
Our strategy prioritizes establishing a secure selection criteria and permit procedures.
Management System (OHSMS)
and healthy workplace by effectively
managing and mitigating occupational NH Hotel Group in Spain has an occupational
hazards that may lead to work-related Hazard Identification and Risk risk prevention plan which is the master
fatalities. Historically, vehicle and road Assessment document that governs OHS actions to be
incidents were the primary causes of work- implemented at the properties. This plan
related fatalities within Minor Food and Minor employs robust hazard identification includes essential procedures such as risk
Minor Hotels’ operations. and risk assessment to control occupational assessment, health and safety training and
safety risk exposures. Minor Food brands information, health monitoring, emergency
In 2023, we achieved our target of analyze OHS gaps, track recurrences, and management, and personal protective
zero work-related employee fatalities, mandate checklists to monitor and promptly equipment. In other countries, this plan is
a milestone accomplished through a series mitigate site-level risks. Recurrences not implemented and therefore technical
of targeted Occupational Health and are tracked by the Internal Audit team. advising on occupational risk prevention is
Safety (OHS) initiatives. These measures At operational level, area coaches employ outsourced with external service providers.
included integrating road safety training for a Quality-Service-Cleanliness checklist that Moreover, a Health and Safety Coordinator
new recruits and enforcing rigorous safe includes rechecks for potential OHS issues in Portugal and an employee in other
driving protocols for Minor Food’s delivery and corresponding mitigation measures. properties in Italy is assigned to coordinate
personnel. Minor Hotels enhanced its and support the actions of these services.
commitment to safety by tightening control Our ISO 45001 certified factories, namely
over vehicle operations, including buggies, Minor Dairy and NMT require job safety
and preventive maintenance process. analysis (JSA) or other forms of risk
By addressing high-risk activities through assessment prior to non-routine high-
targeted training and control measures, we hazard activities such as hot work, working
foster a safe working environment for our at heights, and working in confined spaces.
employees. While more work remains, our These analyses are communicated and
approach links operational oversight with included with the work permit form. The
risk reduction measures to ensure safety mitigations are set and put in place in
for employees across business units. alignment with the hierarchy of control,
to address the identified hazards prior to
performing such activities.
OHS Incident Reporting and Investigation We take targeted corrective actions such OHS Training Occupational Health Services
as improving workplace housekeeping
Minor thoroughly investigates work-related incidents to control and mitigate risks. From our data analysis, the top three injury causes resulting and enhancing safety handling of sharp/ Minor fosters a robust safety culture through Minor provides a number of health-
in lost days in 2023 were: fragile materials (e.g. knife and glassware) tailored OHS training and health services related support including annual health
through training to reduce injury rates. for all employees. Minor has consistently and eye checkups, risk-based medical
Details are presented in Occupational conducted OHS training for its employees to examinations, ergonomic assessments,
Health and Safety section of Sustainability establish and sustain OHS competencies, and the provision of computer accessories
Performance Data 2023 on our website. enhance awareness, and promote vigilance (e.g. external monitor and adjustable
Accident from Slip and trip Accident from heat
and responsiveness to potential OHS risks. ergonomic chair), first aid kits or room,
equipment or tool - cut We mitigate supplier safety risks through OHS training courses are tailored to comply first aid training, cardiopulmonary
Root Causes: Root Causes:
our Sustainable Supply Chain Management with local legal requirements and address resuscitation (CPR) training, automated
Root Causes: • Negligence of employees • Negligence of employees when
program. This initiative educates and audits associated operational risks. These include external defibrillator (AED) training, non-
• Negligence of employees when • Untimely precaution and warning working with hot materials
critical vendors on safety, human rights, basic safety rules, hazards identification, communicable diseases (NCDs) training,
working with sharp tools (e.g. signs when spill or wet floor • Indiscipline to follow the standard
and sustainability. The program, conducted incident reporting, basic firefighting, annual and influenza vaccination. By embedding
knives) and manual handling of occurred operating procedures
annually, consists of sustainability education fire evacuation drill, material handling health across operations, we empower
fragile kitchenware (e.g. glasses) workshop, self-assessment, and a mix of (ergonomics), childcare safety training, and employees to proactively manage risks and
• Indiscipline to follow the standard Mitigation Actions: Mitigation Actions:
onsite and online audit aligning with local proper use of basic personal protective nurture personal well-being.
operating procedures • Place precaution and warning • Conduct additional training
regulations across three sustainability equipment.
signs for wet or slippery floor and especially proper manual handling
dimensions: OHS, human rights, and
Mitigation Actions: different-level areas of hot material
environment. More details can be found in NH Hotel Group has e-learning in OHS
• Conduct additional trainings for • Dry floor and cleaning up spill • Supervise and ensure employees
Supply Chain Management section under added in the Talent Tool to enhance its
safe work practice with sharp tools promptly follow the standard operating
Responsible Business chapter. effectiveness and accessibility for many
and manual handling of fragile • Refresh safety training and procedures and wear assigned
groups of employees such as housekeeping
kitchenware emphasize the importance of personal protective equipment
staff. The training is delivered through
• Raise more safety awareness wearing appropriate footwear (PPE) as required
multiple bite-size videos, with emphasis
during regular meetings particularly in the kitchen and
on the most relevant risks and preventive
outdoor areas
measures for each job.
Remark: The analysis of work-related injuries that occurred and reported across all business unit under operational control, except NH Hotel Group.
Body and Mind
Employee Support Programs Physical Health Mental Health & Social Activities
Minor prioritizes holistic employee At our headquarter, we offer bi-weekly group fitness classes such as body combat, Zumba, Initiatives at Minor Hotels include stress management training, relaxation techniques, and time
well-being through comprehensive Muay Thai, and yoga to promote active lifestyles. Fresh fruits are also available twice a week management skills. Regular activities such as Mindful Mondays and Wellness Wednesdays
in our cafeterias, encouraging healthy eating habits. offer additional support. In Qatar, a Mental Health Help Line is available for employees.
workplace support programs. Offerings Recognition programs like Star Team Member of the Month and Appreciation Week boost
span physical health, mental health, At Minor Hotels, we organize annual sports days and tournaments in activities like cricket, morale and reward employees for their hard work and dedication in delivering exceptional
work-life balance, family benefits and badminton, and yoga, promoting physical wellness. Nutritious meals and fruits are provided services to customers.
to encourage a balanced diet.
financial literacy. NH Hotel Group provides a globally accessible online training platform called “GoodHabitz”
At NH Hotel Group, health initiatives have been carried out. These include: with courses to develop key skills to tackle personal and professional challenges such as
stress and time management, the benefits of a break for mental and physical health or the
• GENERALI Vitality: Launched at headquarter and offered accessing to a health and well- benefits derived from good eating habits.
being program. This initiative promotes more active lifestyle and rewards participants
upon completing weekly challenges with gift vouchers through its app. For social activities at the headquarters, themed social lunch and activities were organized to
• NH Runners: In 2023 the company funded registration in the 2023 Business Race held in connect all Minor employees together and have some fun, food, and laughter every quarter
Madrid. Employees were invited to form teams to train and participate in the race. which 1,584 employees participated.
• NH Bikers: NH Bikers initiatives has returned with the 32nd Valdemorillo Classic, where
employees of the Business Units in Spain and of headquarters compete in mountain bike
racing.
• Treadmill in headquarter office, a ‘Walking Pad’ was installed at City Hall to reduce sedentary
behavior in the workplace. Fresh fruits were available for employees at headquarter office
and Central Reservation Office from Mondays to Thursdays.
• The safer office environment: Additional hygiene and safety measures have been adopted.
Examples include CO2 meters on all floors and meeting rooms, air purifiers with particle
filtration.
Family and Society • A minimum of 3 days in the office and CSR Activities
2 days working from home, Monday to
Work-life Balance Friday, depending on the nature of the Our business groups globally provide
job. opportunities for employees to engage in
We support flexible work arrangements CSR activities, benefiting society and the
across various locations, including • In order to facilitate meals during office environment. These initiatives foster a social
headquarters in Thailand, Minor Food hours, the NH Hotel Group headquarter responsibility mindset and sense fulfillment
Australia, and Minor Hotels. Options has decided to provide monthly meal among our employees, while strengthens
like flexible working hours, consultation allowance (excluding July and August) employees’ connection to the company,
with managers, and remote working to employees of the headquarters team. and promotes teamwork. Highlights of our
opportunities allow employees to CSR activities can be found in Our
balance their professional and personal Parental Benefits Communities section in this chapter.
commitments.
At our headquarter in Thailand, an onsite
At NH Hotel Group, in departments where lactation room equipped with essential
organizationally possible, we offer flexible facilities, such as refrigerator, sinks, lockers,
start and finish times in the summer and comfortable seating, is provided for
and every Friday throughout the year in nursing mothers. At NH Hotel Group, our
Central Services. Moreover, the hybrid employees were offered paid leave of
working model was maintained from 2022, absence for pre-international adoptation
improved, and consolidated, allowing procedures, the possibility of a sabbatical of
employees to choose the working model 4 to 6 months for employees in international
according to their needs. In this way, adoption processes, with their job security,
it was necessary to define and sign an and the possibility of combining paternity
agreement between the company and each leave with annual vacation leave, to
member of the Central Services team. All facilitate travel of the other parent when the
this has allowed for a correct and effective child is born outside Spain. Moreover,
implementation in accordance with the employees undergoing any professional
required labor regulations. This hybrid treatment for assisted reproduction has
model has the following characteristics at the right to be absent from work, subject
headquarters: to prior justification.
Finance
We offer a suite of financial security

programs to enhance our employees’
financial stability. This includes:
At head quarter in Thailand, provident fund,

financial investment workshops, income
tax management guidance, medical
expense claims, accident insurance,
funeral support funds, exclusive discounts, Minor Food offers a unique opportunity for
and preferential home loan rates through junior employees to pursue a bachelor's degree
partnered commercial banks. Minor Hotels collaborates with The Asian through a partnership with Rajamangala
Institute of Hospitality Management University of Technology Lanna (RMUTL)
At NH Hotel Group, the Payroll Advance (AIHM) to offer scholarship programs and Rajamangala University of Technology
Project allows the employees to be paid for the “Certificate in International Hotel Suvarnabhumi (RMUTSB). This flexible program
immediately, whenever he/she wants. Management” and the “Advanced Certificate allows employees to study virtually at a reduced
The Flexible Remuneration Plan is in International Hotel Management.” These cost. The curriculum is specifically tailored to
a personalized remuneration system 1.5-year scholarships are awarded to their work experience, allowing them to develop
whereby each employee voluntarily high-potential employees from Minor Hotels relevant skills and graduate within 1.5 years–
decides how to receive their total annual properties. In 2023, 16 employees from 6 months faster than a regular program–
remuneration to adapt it to their personal Thailand, Maldives, and Vietnam received by leveraging their on-the-job experience
and family needs. As it is voluntary, full scholarships. Meanwhile, all 10 of the for credits. Upon graduation, employees are
employee can receive his/her salary 2022 intake, have already graduated and eligible for promotion to management positions,
or choose a new distribution between are working for their sponsored properties, fostering a pipeline of future leaders. In 2023,
the salary and products and services with 5 having been promoted to managerial In 2023, Baht 38,809 million 38 employees graduated from this program
offered by NH that served their lifestyle, positions. and 8 being promoted to Shift Managers or
such as childcare vouchers, restaurant was contributed for employees’ Store Managers. In addition, 151 employees
card, transport card, health insurance, or salaries, wages, welfare, and are currently participating in this program.
additional holiday days. other regular contributions
Employee benefits, detailed in the Human
Resource section of our Sustainability
Performance Data 2023 on the website.
Our targets and progress
Minor assesses the effectiveness of

our Occupational Health and Safety
Management System (OHSMS) by
establishing a target of zero annual work-
related fatalities among employees. This
commitment reflects our unwavering
dedication to ensuring the highest
standards of workplace safety and health
for all employees.
Our annual target is:

• Zero annual work-related fatality of
employees
Minor achieved our target with no work-

related employee fatalities in 2023. We
remain committed to creating a workplace
where employees can perform their
duties safely, prioritizing their well-being
through ongoing evaluation and continuous
improvement efforts.
Our Communities
Minor is dedicated to fostering relationships Community immediate needs, and ensure that medical
with the communities in our operational Empowerment services are accessible to all, reflecting
locales through an extensive stakeholder our commitment to the well-being of the
engagement. We also cultivate social Educational Initiatives communities we serve.
responsibility mindset among employees
and encourage our business worldwide Our commitment to education aims at Economic Empowerment
to undertake social responsibility activities nurturing a well-educated community,
that can create positive impacts on the poised to contribute to economic growth. We are committed to enhancing economic
society where we operate. Our local We support educational development well-being, particularly for marginalized
operations teams conduct engagements through reading programs, infrastructural groups such as individuals with disabilities
to seek input from residents, community enhancements in schools, provision of and women. By empowering economically
leaders, and local government agencies learning resources, and scholarships to vulnerable populations, we promote social
and organization to understand concerns, alleviate financial constraints. Partnering mobility, and enrich the workforce diversity.
needs, and aspirations - then direct with vocational schools and universities, we These community-focused efforts not
resources to address them through offer training and development programs only yield immediate local benefits but
targeted strategies. In the process we that furnish students with essential skills also bolster our brand’s reputation and
also identify potential risks and assess and experiences, fostering a sustainable contribute to the long-term sustainability of
business impacts and opportunities. While talent pipeline for our industries. This both our business and society.
no negative material impacts were reported creates a sustainable talent pipeline
in 2023, Minor recognizes significant that offers mutual value: students gain We acknowledge the interconnectedness of
opportunities to continue contributing to employability while Minor gains access to our operations and the external communities.
local priorities like education, health, and qualified candidates for our workforce. By nurturing a positive, growth-oriented
economic inclusion. work environment, investing in employee
Health Promotion Initiatives and community development, and actively
engaging with local stakeholders, we not
Minor continues to support local health only uplift individuals but also fortify the
initiatives through improving local health resilience and success of our business in
facilities, providing essential items the broader societal context.
and food where needed, and offering
medical services to those in need.
This comprehensive approach aims to
strengthen local healthcare, address
Notable projects
Minor Corporate University (MCU) Minor Founder’s Day & These collective efforts brought Minor’s Good Deeds in Your Birth Month
Together with Love sustainability vision to life by caring for
Minor Corporate University (MCU) is people and planet. Our workforce made The “Good Deeds in Your Birth Month”
a comprehensive youth development meaningful differences via hands-on initiative at Minor HQ encouraging
program, established to address Minor’s Every June, Minor marks Founder’s Day service focused on uplifting underserved employees to contribute positively to
commitment to youth development as with a global celebration, launching a groups and preserving natural resources society and the environment during their
well as the need for skilled entry-level month of meaningful initiatives aimed at for future generations. birth month. Through various organized
personnel to support our business growth. supporting underprivileged communities activities, such as repurposing used
Collaborating with vocational schools, Minor and promoting environmental conservation. Shanga papers into notebooks—resulting in the
designs curricula that integrate practical, creation and donation of 100 notebooks
on-the-job training to equip students with In Thailand, our team collaborated with Shanga, is an in-house social enterprise of to a school—and collecting and donating
the necessary knowledge and skills for a vocational school central to our Youth Elewana founded to provide career to people over 20kg of unused paper bags to the
various roles within the company. Upon Minor Food China Chef Trainee Development Program. The activity with disabilities living nearby, empowering Faculty of Pharmacy at Mahidol University Heinecke Foundation
graduation, students are provided with included extensive renovations of the them to make meaningful contributions to for patient care supplies packaging which Scholarships
career opportunities within Minor. In 2023, In 2023, Minor Food China expanded its school’s dormitories, restrooms, canteen, their families and communities. It makes led to diversion of waste from landfills and
the program saw 688 students graduate, collaboration with Dong Fang Culinary packing room, and vegetable plots. high-quality handmade jewelry, glassware, reduction the use of single-use plastic
with 354 of them, constituting 51%, joining School, extending the joint-culinary program This revitalization not only enhanced the and homeware items made by recycled bags in hospitals, our efforts extend Minor is a major supporter for the
Minor as employees. from 7 to 11 provinces. The curriculum, students’ living and learning environment materials from the resorts. In 2023, Shanga beyond immediate donations. Additionally, Heinecke Foundation, which was
tailored to meet Minor Food China’s needs, but also bolstered the school’s income by employed 54 people, with nearly 60% employees have the option to forgo established in 1995 with scholarship
aimed to bolster its human capital pipeline. providing produce to local markets and of them being people with disabilities. It personal gifts and instead donate Baht program to recognize students with
A total of 152 students graduated from nearby Sizzler restaurants. recycled an average of 18 tons of used 500 towards future CSR activities, resulting outstanding academic achievements
the program, with 35 recruited as Chef glass and utilized 35,500 liters of waste in a total donation of Baht 62,000 by the and contributions to the society. The
Management Trainees. The recruitment of This initiative at headquarters was mirrored oil to power its glass-blowing furnaces end of 2023. These collective actions not scholarship recipients are students from
skilled trainees also provided savings of by equally impactful projects across our and related equipment. Shanga was able only reflect our dedication to corporate schools in communities where we operate
up to RMB 64,800 for the business in new global business units, demonstrating to sustain its business through sales for a social responsibility but also showcase our in Thailand, Minor-supported schools,
employee recruitment and training costs. Minor’s dedication to societal and major artisanal home and food chain in the commitment to instilling social responsibility and children of junior-level staff. In 2023,
environmental well-being. Collectively, region, resulting in a gross revenue of over mindset among our employees. the foundation awarded 1,444 deserving
over 2,200 employees dedicated more USD 576,000, a 24% increase from 2022. students with scholarships valued over
than 9,100 volunteer hours, positively Baht 9.4 million.
impacting over 28,000 community members
worldwide.
Our target and progress
Details of how, what, and where we contributed (monetary
value - Baht) in 2023 are presented below:
Minor ensures the impact of our people
development program by setting a target
for participating students under Minor
Corporate University (MCU) becoming Region
employees with us upon graduation, aligning Africa 15%
our training initiatives with workforce needs Asia and Pacific 60%
and fostering a sustainable capable human Australia and New Zealand 1.5%
capital pipeline. This commitment reflects Europe 18%
our dedication to the growth and success Indian Ocean 0.1%
of individuals who undergo our training Middle East 0.4%
programs, contributing to the overall South America 5%
development of our organization.
Our commitment to people development What are supported

is exemplified by our ambitious target of Education 54%
supporting and developing 3 million people Health and Well-being 41%
by 2030. This goal serves as a tangible Environment 4%
measure of our dedication to fostering Other Charitable Activities 1%
growth, empowering individuals, and
making a positive impact on a significant
scale. We aim to monitor and uphold Our targets are: target: 60% of MCU graduates return to Minor monitors our social responsibility
our commitment to advancing the skills, • 50% of Minor Corporate University work with Minor by 2025. Concurrently, we activities and measures the outcome
opportunities, and overall well-being (MCU) program graduates return to work remain committed to supporting community and impact we made in alignment to
of people within our company and with Minor by 2023 members and fostering the growth of both Business for Societal Impact (B4SI)’s Motive of contribution
communities. • 3 million people developed and supported internal and external people through our Community Investment framework. In Community Investment 86%
by 2030 various programs, positively impacting over 2023, our monetary contribution spent on Commercial Initiative 2%
233,000 people in 2023. Cumulatively since various social and environmental programs Charitable donation 12%
Having achieved our target with 51% of 2022, our global programs have reached worldwide accounted for 0.1% of our total
MCU graduates returning to work with over 712,000 individuals, and we continue core revenue.
Minor in 2023, we strive for an even higher to work towards reaching 3 million people
return rate in the future. We have set a new by 2030.
As Minor expands our businesses, we remain committed to reducing our environmental footprint. We recognize
climate change and biodiversity loss directly threaten our business operations through increased extreme weather
events, higher temperatures, disrupted supply chains, and changes in customers’ travel patterns.
We aim to further reduce greenhouse gas emissions intensity and water withdrawal intensity in our hotels and reduce
single-use plastics and organic waste in our operations, and engage with our suppliers to reduce greenhouse gas
emissions in our supply chain. We are also stepping up our conservation efforts to protect biodiversity by following
the Taskforce on Nature-related Financial Disclosures (TNFD) framework.
Though we have made progress through sustainability initiatives across all business units, we acknowledge the need to
continue improving. We will transparently report our sustainability initiatives and progress to address these material
issues, balance growth with environmental health, and build long-term business resilience to physical climate risks.
In 2023, no material non-compliance with environmental laws and regulations were identified.
NATURAL
Policies related to environmental
management including climate change
mitigation and adaptation can be found on:
Sustainability Development Policy
Environmental Policy
CAPITAL
The risks posed by climate change, biodiversity, and ecosystem degradation are closely Risks Business Implications
linked and present complex challenges to our business. In addition, evolving governance
frameworks like the Taskforce on Nature-related Financial Disclosures (TNFD) bring Climate change Physical risks Increase frequency and severity of natural disasters* Severe weather events posing threats to the safety of our
biodiversity into focus alongside decarbonization. Minor recognizes these inextricable links guests and staff
between thriving business and thriving biodiversity. Thus, we aim to: Increase investment in disaster preparedness
Disruption to supply chain and other essential services
• Accelerate decarbonization through renewable energy and green investment.
• Explore the use of nature-based solutions that address climate change. Temperature increase Increase operating costs, particularly cooling costs**
• Respond to new market demands and heightened focus following the global initiatives
such Global Biodiversity Framework and Global Plastics Treaty. Transition risks New environmental laws and regulations New regulations/taxes impacting business’s revenue,
cost, and strategy
Carbon price on aviation sector/sustainable aviation fuel
mandates increase cost of flying, potentially impacting
demand for travel
Environmental regulations related to agricultural Increase ingredients costs, price volatility, and potential
production supply chain disruption
Climate change, Physical risks Decline in yields of agricultural products Increase complexity of supply chain operations
biodiversity, and Increase ingredients and raw material costs
ecosystem services Supply chain disruption due to floods and droughts
Transition risks Regulations on single-use plastic and plastic Increase complexity of supply chain operations
consumption in line with Global Plastics Treaty Increase operating costs related to plastic procurement
and waste management
Biodiversity, and Transition risks Nature conservation laws and national biodiversity Increase regulatory compliance costs
ecosystem services action plans in line with the Global Biodiversity
Framework
Procurement of certified products Increase complexity of supply chain operations

Increase ingredients and raw material costs
* We identified three immediate physical climate risks for our hotel properties namely: flash floods, heatwaves, and wildfires.
** Financial impacts assessment of increase in cooling cost can be found on P. 33
Scope 1 and 2 emissions Scope 3 emissions data. Moving forward into 2024, we plan
Climate Change Our strategies and initiatives to reducing

our Scope 1 and Scope 2 emission include:
As a global hospitality and food service
provider, our supply chain is the largest
to extend this engagement to additional
protein suppliers and our packaging
suppliers.
source of greenhouse gas emissions,
1. Energy efficiency programs predominantly due to the procurement Franchises
Increase energy efficiency, from installing of proteins like poultry, pork, beef, and
monitoring and controls systems, dairy products. These items significantly Our franchisees are crucial business
upgrading equipments, and improving contribute to our Scope 3 emissions. partners for pursuing sustainability. In
building envelopes to incentivizing and Packaging, particularly single-use plastics, 2024, we plan to engage our Minor Food
training our teams to save energy through is another key area for emission. The franchisees in Thailand, where we have the
behavior changes and adjustments to range of areas where Minor can control largest footprint, to share Minor's Net Zero
operations. Scope 3 emissions is limited. In 2024, plan and jointly identify opportunities for
we aim to conduct a detailed analysis energy efficiency.
2. Electrification of our Scope 3 emissions to pinpoint
We look for opportunities increase improvement opportunities and expand Additionally, Minor is building partnerships
building electrification; for example, supplier engagement to address these across the hospitality value chain to
replacing natural gas heating system with indirect emissions. We are also working accelerate climate efforts through data
heat pumps and converting corporate with both our suppliers and our brand sharing, energy efficiency programs, and
Our Plan for Net Zero fleets to EV. partners to improve greenhouse gas data waste management. For example, we are
reporting to improve transparency across collaborating with some of our landlords on
Our immediate opportunities to reduce 3. On-site energy generation our value chain. sharing emissions data, energy efficiency,
carbon emissions lie within our operations. Enhance renewable energy usage, with and waste reduction opportunities.
We set targets to reduce carbon intensity a particular focus on expanding onsite Supplier Engagement
in our hotel business which is the major solar PV installations and consider
contributor to our Scope 1 and Scope 2 biogas digesters as a way to manage To spur supply chain decarbonization,
emissions. Minor is committed to ambitious organic waste and generate bioenergy. Minor is setting supplier emissions
climate action aligned with the 1.5°C Paris reduction expectations, evaluating climate
Agreement goal. We are in the process of 4. Renewable energy procurement competency, and providing capacity
submitting our science-based targets for Seek to procure carbon-free electricity building. In 2023, we initiated dialogue with
validation by the Science Based Targets wherever it is accessible. key protein suppliers in Thailand to share
Initiative (SBTi). We will communicate our Minor's Net Zero commitment, setting up
SBTi aligned targets once they are finalized. 5. Offsets & Renewable Energy a communication channel and process
Certificates (RECs) for acquiring product greenhouse gas
Consider purchasing RECs in markets emissions data and to comprehend their
where direct procurement of green emission reduction strategies. Additionally,
electricity is not accessible. High quality we contacted primary suppliers of Minor
carbon offsets are considered as a last Food's international hubs and our brand
Anantara Uluwatu Bali Resort resort. principles for Minor Lifestyles for similar
With the different emissions profiles of our diverse businesses, we are working to set
appropriate and ambitious targets for our business units. Our current targets include Scope 1
and Scope 2 emissions from Minor Hotels, which is the largest revenue-generating Business
Unit and hence responsible for the majority of our Scope 1 and Scope 2 emissions.
Our 2025 targets are:

• Reducing energy intensity (kWh per rooms sold) by 15% (vs. 2019 baseline)
• Reducing carbon intensity (MTCO2e per rooms sold) by 15% (vs. 2019 baseline)
Energy Intensity per Rooms Sold Carbon Intensity per Rooms Sold
147 0.041
0.039
MT CO2e per rooms sold

133
kWh per rooms sold

0.027
> 3,519
0.023 0.024
91
82 84
MTCO2e reduction
2019 2020 2021 2022 2023 2019 2020 2021 2022 2023
Baseline COVID-19 Baseline COVID-19

from over Baht 362
million investment
In 2023, our energy and carbon intensities reduced compared to 2022. As travel recovered in energy efficiency
from the pandemic, we were able to reduce our energy and carbon intensities compared to
the previous year. However, due to the growth in resort-based properties which have higher
initiatives worldwide
energy and carbon intensities than city-based properties resulted in overall increase in both in 2023
Nomad Coffee Group energy and carbon intensities compared to 2019 baseline.
Nomad Coffee Group operates By 2030 Nomad Coffee Nomad Coffee Group At the end of 2023, all hotels and resorts located in Spain, Portugal, France, the Netherlands,
coffee roasters and wholesale Group aims to reduce plans to improves Austria, Belgium, Luxembourg, Denmark, and Italy consumed 100% clean electricity. We
business in Australia and New its Scope 1, 2, and B Corp score to 100+ continue to look for opportunities to reduce our Scope 2 emissions through the use of
Zealand. In 2023, Nomad Coffee 3 emissions by 45% points by 2026. renewable energy. In addition, Nomad Coffee Group has achieved 100% renewable energy
Group and its subsidary’s compared to 2020 purchase since 2022.
officially became a Cerified B baseline year.
Corporation. For complete emissions data by business unit please refer to Sustainability Performance
Data 2023.
Increasing our
climate resilience
Financial Impacts from Rising Temperatures
In our efforts to reduce emissions, we also focus
on managing risks associated with rising global As global temperatures increase, a significant transition risks associated with energy and
temperatures. Following our, 2022 TCFD Report, consequence for our operations is the escalating carbon pricing. Conversely, while some regions
which evaluated risks like inland, tropical, and cost of cooling. We utilized the Climate might experience a decrease in heating degree
coastal floods, we expanded our assessment Change Knowledge Portal's Coupled Model days, potentially offsetting the rise in cooling
in 2023 to include water-related risks and Intercomparison Project, version 6 (CMIP6), needs, we have opted to disregard this factor
temperature changes at our operational sites, provided by the World Bank Group, employing in our current analysis. Nevertheless, we are
as detailed in Water Risks and Financial Impacts Shared Socio-economic Pathways (SSPs) actively mitigating the anticipated increase in
from Rising Temperatures sections. We identified SSP2-4.5, SSP3-7.0, and SSP5-8.5 to project cooling costs through enhancing the energy
three immediate physical climate risks: flash the change in Cooling Degree Days (CDD65) efficiency of our HVAC and cooling systems,
floods, heatwaves, and wildfires. We developed for 2030 and 2040, using 2020 as a baseline*. alongside improvements in building technology
scenarios for these acute climate events, enabling and envelope design.
our properties to establish Business Continuity Our analysis indicates that, on average, the
and Disaster Recovery Plans. These plans are demand for cooling is projected to increase Regarding the procurement costs for agricultural
crucial for ensuring the safety of guests and by approximately 24% to 32% by 2030 across products, the consensus is that rising
employees and for mitigating risks to protect our the three scenarios. By 2040, this demand temperatures and water scarcity are likely to
assets. could escalate further, with increases ranging reduce agricultural yields. However, the impact
from 50% under the SSP2-4.5 scenario to as will be uneven, with some areas benefiting
We are incorporating both physical and transitional much as 74% under the SSP5-8.5 scenario. from extended growing seasons while others
climate risks into our corporate risk register, It is important to note that these projections may become less viable for agriculture. Given
complete with Key Risk Indicators. These are do not account for the potential rise in energy that research on the effects of climate change
managed by designated risk owners across the prices or the anticipated introduction of carbon on agricultural yields is still emerging, we lack
company. pricing across multiple jurisdictions, which adequate data to estimate the scale of financial
could further elevate these estimates due to implications at this time.
Anantara Maia Seychelles Villas * Historical data from the World Bank’s Environment Social and Governance (ESG) Data
Opportunities from
climate change
Minor actively explores opportunities

stemming from climate change initiatives,
focusing on securing government incentives
for carbon reduction efforts and leveraging
financial instruments like sustainability-
linked loans and bonds to lower capital
costs. Our commitment to sustainability also
opens doors to increased financing options,
as financial institutions and investors
intensify their focus on sustainability
performance. Our conservation projects
attract eco-conscious customers, setting
us apart from competitors. Ultimately, our
proactive stance on climate change and
environmental preservation boosts our
brand reputation and fosters customer
loyalty, positioning us as a leader in
sustainability.
Avani Ao Nang Cliff Krabi Resort
Water Management
The OECD outlines four primary water risks: flooding, scarcity, pollution, and disruptions to freshwater systems. Moreover, the
challenge of inadequate access to clean water and sanitation is another critical concern. Climate change threatens to further
amplify these challenges. Securing access to clean water is essential for the sustainable growth and development of both our
business and the communities near our operations. We have implemented water conservation and efficiency program to reduce
water withdrawal and we ensure that wastewater from our operations is treated in accordance with local regulations.
For more information on our water conservation and efficiency program, please visit Environmental Management section of
our website.
Our 2025 target is:

• Reducing water withdrawal intensity (cubic meter per rooms sold) for our hotel properties by 10% (vs 2022 baseline)
In 2023, our water withdrawal intensity is 0.72 cubic meter per rooms sold, a 4% reduction from our 2022 baseline.
Water withdrawal Minor Hotels 2022 2023
Water withdrawal (cubic meter) 9,376,837 10,449,453
Water withdrawal per rooms sold (cubic meter/rooms sold) 0.75 0.72
In 2023, the result of treated wastewater quality and air pollution is within the requirement of local and national registration.
Niyama Private Islands Resort
Results of 2023 Water Stress Assessment
Water Risks Extreamely High (> 80%)
High (40 - 80%)

Climate change is altering precipitation patterns, leading to more
intense storm, rainfall and an increased risk of flooding. Prolonged Medium - High (20 - 40%)
drought also increase risks of wildfires. These occurrences pose Low - Medium (10 - 20%)
a significant threat to both our guests and employees. Higher Low (< 10%)
occurrences of wildfires also impact customers’ choice of destination. Arid and Low Water Use
Additionally, our assets and operations are at risk from these
environmental shifts. Rising sea levels, a consequence of global
warming, further exacerbate the threat of coastal flooding. Moreover,
variations in precipitation intensity and frequency directly affect
our supply chain, influencing commodity prices, availability, and Water Risks by Type
distribution.
Extermely High High Medium Low
To proactively manage these risks, we employ the Aqueduct Water
Risk Atlas tool. This tool aids in identifying water-related risks for our %
hotel properties and manufacturing facilities worldwide. The Aqueduct %
analysis reveals that our properties are primarily vulnerable to riverine 100 3 3 4
14 7
flooding, followed by coastal eutrophication and coastal flooding, with 11 23
several falling under the 'extremely high' and 'high' risk categories. 75
15
Notably, high drought risks are confined to our properties in Bali and 11
our manufacturing operations in Thailand. Overall, 46% of assessed 72
30
properties under Minor’s portfolio are located in extremely high and 50
high water stress areas. 79
60
25
For more detailed information on how we are addressing these 43
water risks, we invite you to visit the Environmental Management 25
section of our website. Furthermore, comprehensive data on water 0

withdrawal and consumption in water-stressed areas can be found Riverine Flood Coastal Flood Drought Costing
in the Environment section of our Sustainability Performance Risk Risk Risk Eutrophication
Data 2023. Potential
Waste Management
Single-use plastic and packaging
Recognizing the critical need to move away from single-use and

non-compostable plastics, we are diligently working towards
adopting more sustainable packaging solutions. We tackle this from
three perspectives:
Minor International is dedicated to environmental stewardship, • Operations: explore alternative options to consider functionality,
actively developing and implementing comprehensive strategies potential impacts to operations and customers’ experience
aimed at mitigating and minimizing our environmental footprint. This • Suppliers: collaborate with suppliers to ensure product quality
commitment involves a multifaceted approach that encompasses and safety standards are upheld
efficient resource management, waste reduction initiatives, and • Educational: raise awareness for our staff and customers on our
fostering collaborative partnerships. We are also dedicated to efforts to reduce environmental impacts
promoting environmental awareness and championing innovative Bonchon The Coffee Club
practices. For more information on Minor’s efforts to reduce waste Our target is: In 2023, Bonchon Thailand replaced plastic In Thailand, the Coffee Club upcycled 700
along our value chain please visit Environmental Management. • 75% reduction in single-use plastic (Baseline 2018) by 2024 packaging for take away rice with paper coffee beans packages into cross body
package. The replacement is estimated to bags and wallets.
Our targets and progress In 2023, we reduced single-use plastics by 61%. reduce 1.62 Million pieces of single use plastics
packaging from circulation and avoided over
Our target is: Food loss and waste 64.93 tons of plastic waste in 2023.
• 50% reduction in organic waste to landfill intensity for Minor Hotels
(Baseline 2021) by 2030* Food loss and waste accounted for around 1,981 MTCO2e in of our
emissions in 2023. While this is a very low proportion of our total
3,269 3,592
We initiated waste management practices within Minor Hotels and emissions, we aim to reduce food loss and waste at every stage of
have seen a reduction of organic waste to landfill intensity by over our value chain. Our subsidiary, NH Hotel Group has partnered with
27% compared to baseline. Too Good To Go in Spain, Portugal, the Netherlands, Austria, and
Germany to offer surprise packs from the hotels’ morning buffet at kilograms of meals from Minor kilograms of meals from Minor
a reduced price to avoid food waste. The Coffee Club (Thailand) Hotels in Spain, Portugal, the Hotels in Thailand and Indonesia
also collaborated with Yindii Application while Minor Hotels in
Thailand and Indonesia collaborated with Scholars of Sustenance
Netherlands, Austria, and were donated to local community
Foundation (SOS) to redistribute high quality surplus food to Germany and The Coffee Club via Scholars of Sustenance
beneficiaries in low-income communities, orphanages, shelters, (Thailand) were sold through Foundation (SOS)
including most of vulnerable groups in the society.
Too Good To Go and Yindii
platforms
* Measured by intensity (tons/ total system sales in Baht million using fixed 2021 FOREX)
Biodiversity
Conservation
Biodiversity underpins resilient ecosystems good relations with local stakeholders, and
essential for Minor's businesses and our to our reputation.
stakeholder livelihoods. As a company
that depends on natural beauty for our We have Biodiversity Risk Assessment
hotels and resorts and agricultural crops Framework to assess potential impacts
and animal proteins for our supply chain, and develop initiatives to steer operations
we believe it is our responsibility to protect away from degradation pathways
the ecosystems where this value originates, threatening the nature tourists travel to
including protected areas, water resources, experience. This assessment employs the
and food production regions. We recognize TNFD’s LEAP1 approach and is executed
that biodiversity and ecosystems are by the Hotels' Engineering and Operations
deeply intertwined with climate change; Departments, with oversight and support
thus, we prioritize conservation alongside from the Group Director of Sustainability &
carbon emissions reduction efforts. Conservation and the Corporate Sustainability
Department. Structured approach ensures
To guard against biodiversity loss, we need that our hotels not only minimize their
to first understand our risk exposures and ecological footprint but also actively
potential negative impacts in order to take contribute to protecting biodiversity and playing a significant part in the life cycle Our targets and progress have already seen positive impacts from our List of nature-based hotels, their assessment
actions to mitigate risks and limit negative reducing greenhouse gas emissions. of IUCN Red List of Threatened Species current initiatives. Moving forward, we are findings, and performance of 2023 initiatives
impacts. Using Taskforce on Nature-related are identied as “nature-based hotels”. Our target is: committed to intensifying our conservation can be found on the website.
Financial Disclosures (TNFD) guidance, we Operational-control sites of Minor Hotels are We established a target specifically for • 100% of nature-based hotels have at endeavors. We are developing natural
have identified our nature-based hotels and assigned targets to minimize their impacts nature-based hotels to implement at least least one long-term conservation initiative capital scenario analysis based on the
resorts as locations where we could have on environment, including reduction of one long-term conservation initiative by 2023 TNFD and the LEAP approach guidance
the greatest impacts both negatively and energy and water consumption, carbon by 2023. This target aims to protect and assess our environmental impacts
positively. Given the proximity of many of our dioxide emission, organic waste to landfill, biodiversity, sustain ecosystem service In 2023, despite collective efforts, we fell using the Science Based Target Network’s
resorts to protected and biodiversity-rich and single-use plastic waste. In addition, benefits, and promote the sustainable short of meeting this target, achieving technical methodologies. Once completed,
areas, conserving these sites are of hotels that are in, adjacent to, or derive management of natural resources while 96% with 2 nature-based hotels unable to we will evaluate science-based targets for
particular importance as local biodiversity income or reputation from natural protected fostering positive impacts within the develop a long-term conservation initiative nature that build on and complement our
is integral to attracting guests, maintaining or ecologically significant areas or one surrounding communities. due to their business circumstance. We climate targets.
1
LEAP: Locate, Evaluate, Assess, Prepare
Notable projects
Minor Hotels in the Maldives partner with

Coral Reef CPR scientists in the Holistic
Approach to Reef Protection (HARP)
program, funded by the Dollars for Deeds
Program, to regenerate the coral and marine
environment of the islands. This involves
coral nursery maintenance, planting of
nursery-grown corals on degraded reefs,
protection of marine ecosystem, and
awareness raising on marine conservation.
In 2023, the resorts received official
approval from the Ministry of Tourism, the
Environmental Protection Agency, and the
Ministry of Fisheries to expand their coral
nurseries. The capacity increased from 500
Between 2019 and 2023, corals to over 2,000 corals annually.
the park witnessed an increase
in the white rhino population
from 7 to 10. > 2,180
coral fragments planted
The Royal Livingstone Victoria Falls Zambia Hotel by Anantara partnered with Zambia’s
Department of National Parks and Wildlife (DNPW) to address the challenge of
48
coral ropes installed
wildlife starvation in Mosi-oa-Tunya National Park, a home to various wildlife species
> 700
including white rhinos. Due to the park's proximity to local communities, incidents
of human-animal conflict are common. Since 2019, the hotel has established a mini
wetland within the park to enhance fresh grass availability for wildlife and enable guests educated
communities to utilize irrigation for their crops. on marine conservation
Anantara Kihavah Maldives Villas unveils “Wonders of Kihavah”,
a groundbreaking publication showcasing the islands’ exceptional
house reefs. This marks the Maldives' first comprehensive
reef assessment by a resort, combining scientific study with
storytelling and visuals. Led by marine conservation experts, the
study highlights Kihavah's diverse marine life and the urgent need
for conservation efforts amidst climate challenges.
The Golden Triangle Asian Elephant 2023 Performance
Foundation (GTAEF) was established in 2005
with initial focus on rescuing captive Captive Elephant Wild Elephant Scientific Research
elephants from the city streets and ensuring Welfare Protection and Education
their well-being. Today, GTAEF's mission Support ethical and humane Support wild elephant Support studies into
broadened to include the conservation treatment of elephants in conservation and mitigate elephant behavior and
of wild elephants, along with supporting captivity human-elephant conflict intelligence to find
scientific research and education to sustainable solutions to
address human-elephant conflict issues. human-elephant conflicts
19 790 Result of “Smelly Elephant

Repellent” study published
elephants live at the park rangers and
The Foundation supported
foundation’s camp community members in
testing of “Smelly Elephant
Thailand participated in
21
Repellent” in Thailand at its
prevention of human-
camp. The results indicated
elephant conflicts trainings
mahouts and their families that the repellent triggered
718
reside at the foundation’s reactions from both African
camp and Asian elephants but
human-elephant conflict did not effectively deter
patrols undertaken crop-raiding. Individual
elephant personalities
338 influenced these responses,

emphasizing the need
human-elephant conflict for additional research to
incidents resolved
GTAEF provided English classes to 279 children from mahout
develop more effective
mitigation strategies. community in Baan Ta Klang, Surin province, aiming to
0 enhance their educational opportunities and pave the way
for a promising future.
Elephant casualty in
the project area
Situated on the Sri Lankan coast, renowned
as a critical nesting area for sea turtles,
Anantara Peace Haven Tangalle Resort has
partnered with the International Union for
Conservation of Nature (IUCN) since 2017.
Their collaborative efforts aim to conserve
threatened marine turtles and safeguard
their habitats. This long-term conservation
project is sustained through funding from
Dollars for Deeds program.
> 2,150
turtles safely hatched in 2023
Since 2017, over 13,150

endangered marine turtles
have returned to the sea.
After three years of
rehabilitation at MKMTF,
a Hawksbill turtle was
Founded in 2002, the Mai Khao Marine 2023 Performance
released back to the sea. Turtle Foundation (MKMTF) is dedicated
32
to conserving endangered sea turtles
and safeguarding their habitats in
Phuket, Thailand, where Minor Hotels Leatherback turtles released
operate. Collaborating with conservation
organizations, government agencies,
and local communities, the Foundation 91
is dedicated to ensuring the long-term Green turtles released
sustainability of the area's ecosystem
through turtle conservation, habitat
preservation, and awareness raising.
7
injured or deformed/ slow growth
sea turtles taken under the care of
MKMTF for rehabilitation
> 30,000
students, hotel guests, and
community members educated on
importance of marine turtles and
ecosystem
2023 Performance Founded with support from the Elewana Collection, Cheli & Peacock Safaris, and the 2023 Performance
Golden Triangle Asian Elephant Foundation, the Land & Life Foundation aims to create
26 296,564
a sustainable future where communities and wildlife thrive together in conservation
areas across Kenya and Tanzania. The Foundation's dedication extends across three
IUCN Red List species primary pillars: Planet, People, and Partnerships, each propelling its endeavors towards acres of high-biodiversity
identified and conserved promoting environmental stewardship and conservation, nurturing community well- value area conserved
being, and fostering collaborative relationships with local stakeholders to ensure lasting
507 1,186
positive impacts for future generations.
patrols performed by park turtles hatched near

rangers Elewana's AfroChic Diani
Supported relocation of 21 critically where designated section of
> 38,000 endangered black rhinos to the Loisaba

Conservancy, a specially created, fenced
the beach was protected for
turtle hatchery
kms patrolled
sanctuary covering nearly half the conservancy,
28 marking the first time the species has been 696
students at the Esiteti
illegal camps dismantled present at Loisaba since 1976. Primary School provided
190
with full scholarships by
the Foundation
10
pangolin catching net
removed
> 1,800
out of 35 Wildlife Warrior
Cardamom Tented Camp, a joint initiative between Minor, Wildlife Alliance, and YAANA Program students
Ventures, exemplifies a commitment to biodiversity conservation while fostering completed their secondary
sustainable tourism. This eco-camp is located within Cambodia's Botum Sakor National snares removed
education
Park, which harbors a remarkable diversity of species. A portion of the camp's proceeds
is directed towards Wildlife Alliance, a Cambodian non-profit organization dedicated
to wildlife and forest protection, aiding park rangers in their mission to safeguard the
area and furthering conservation efforts.
Minor is dedicated to responsible business conduct, emphasizing strong corporate governance, effective risk
management, and the protection of human rights. We have instituted a solid framework of governance, guidelines,
and policies to ensure ethical and accountable business practices. Transparency and open disclosures are
a fundamental part of our approach.
We recognize the importance of a sustainable supply chain, which is vital for mitigating risks, warranting quality
products for customers, optimizing costs, and ensuring regulatory compliance. Our engagements with suppliers
enable us to maintain sustainability standards along the value chain and to make wider positive impacts throughout
the economy.
Ensuring the safety and quality of our products and services remains our utmost priority. By actively engaging with
our customers and soliciting their feedback, we strive to understand and meet or exceed their needs and expectations.
Our goal is to affirm to our customers that their satisfaction is paramount, which is essential for fostering strong
customer relationships.
Minor has established a grievance mechanism for both internal and external stakeholders to report comments
or concerns, fostering open communication and enabling the company to address issues promptly. In 2023, no
material non-compliance with ethical business practices were identified.
RESPONSIBLE
Policies and guidelines related to
responsible business practices can be
found on:
Anti Fraud and Corruption Policy
Whistleblower Policy
BUSINESS
Human Rights Policy
Information Disclosure Policy
Team Members Code of Conduct
Business Partners Code of Conducts
Corporate Governance Policy
Board Diversity Policy
Corporate Communication Framework
Tax Governance Framework
Business Ethics
Minor is committed to fostering a culture of ethical behavior and compliance throughout the organization. Human Resources Department
and the Learning and Development team actively engage in raising awareness among executives and employees about their
crucial roles in maintaining an ethical workplace. This includes the prevention of corruption and bribery, adherence to compliance
standards, and extending these principles to our business partners. Employees and business partners are required to acknowledge
and adhere to the Team Members Code of Conduct and Business Partners Code of Conduct, ensuring alignment with Minor’s ethical
standards. Through the Whistle-blower Policy, Minor empowers both internal and external stakeholders to report concerns without fear of
reprisal or retaliation. We maintain whistleblowing channels to support transparency and accountability, enabling confidential reporting of
any unethical behavior or compliance breaches. The Whistle-blower Committee is tasked with reviewing and investigating any reported
suspicions of integrity violations or complaints.
In 2023, the Committee addressed all 64 cases reported through these channels. Furthermore, Minor carried out routine internal audits
across 15 selected operations in Australia, China, Singapore, and Thailand, with corruption being scrutinized as a potential risk. These audits
revealed no incidents of corruption, highlighting our commitment to ethical conduct and compliance. Details of confirmed non-compliance
incidents are reported in CG compliance section on Annual Report 2023 (Form 56-1 One Report).
Trainings in 2023
Training Participants
Code of Conduct and Anti-Fraud • 5 members of Board of Directors participated in the training, with all 10
and Corruption members reacknowledged the Code of Conduct
• >13,600 full-time and part-time employees of Minor International,
Minor Food, and Minor Lifestyle in Thailand, Australia, Singapore, China,
Maldives, Seychelles, and UAE
• >15,600 full-time employees at Minor Hotels properties in Asia Pacific,
Africa, Europe, the Middle East, and Brazil
Prevention of Money Laundering • >3,300 employees of NH Hotel Group

and Terrorist Financing
Public Policy
and Advocacy
Minor upholds a strict policy of political neutrality, affirming that no political contributions
were made to any parties in 2023. Our Team Members Code of Conduct and Anti-Fraud
and Corruption Policy mandate that any political activities or donations must be personal
matters, not associated with the company.
We adhere to “No Gift” policy prohibiting employees from accepting or giving gifts on
Minor’s behalf. This helps prevent undue influence and maintain ethical conduct across
our operations.
In 2023, we engaged with over 150 associations, contributing approximately Baht 21.9 million
in membership fees and participation in trade and industry associations, cultural,
environmental-related, and non-profit organizations for policy input, industry updates
and networking.
Human Rights
Minor’s commitment to human rights is In line with our commitment, we mandate Compliance Committee undertake the
embodied in our Human Rights Policy, training for all new employees of Minor task of overseeing human rights risks
which underscores our pledge to operate Hotels on the identification and reporting across our operations and value chain.
with integrity, transparency, and respect of potential child sexual exploitation cases. This comprehensive strategy ensures that
for universal human rights principles. The This training is conducted through The potential issues are identified promptly,
Human Resource Department across Code’s e-learning course and is integral to and appropriate remedial actions are
each business unit, in conjunction with our efforts to safeguard children across all developed and deployed effectively for
the Corporate Sustainability Department, our locations and operations. each stakeholder group involved.
designs and implements ongoing training
programs. These initiatives are geared Furthermore, we have established In 2023, no material non-compliance with
towards equipping our employees with the mechanisms to continuously monitor and human rights laws and regulations were
knowledge and skills necessary to cultivate validate human rights risks and potential identified.
a respectful and inclusive workplace violations within our operations. This
culture, empowering them to identify and proactive approach ensures that our
prevent potential human rights violations. business practices not only comply with
international human rights standards but
Minor firmly denounces any form of tourism also contribute positively to the well-being
that violates human rights, with a particular and dignity of individuals and communities
> 22,000
focus on the protection of children. Since we interact with.
2018, Minor Hotels has been a member of
The Code of Conduct for the Protection of The Human Resources Department at Minor
Children from Sexual Exploitation in Travel leverages insights from Human Rights Due of Thailand-based full-time and part-time
and Tourism (The Code). This initiative is a Diligence to guide the implementation employees, and Minor Hotels properties in Asia,
multi-stakeholder effort aimed at equipping of strategies that foster ethical behavior
Africa, the Middle East and Brazil were trained on
the travel and tourism industry with the and respect throughout the organization.
necessary awareness, tools, and support to Concurrently, the Corporate Sustainability human rights in 2023
combat the sexual exploitation of children. Department, and the Risk, Control and
> 5,300
of Minor Hotels’ new full-time employees were
trained on workplace behavior in 2023
The approach, potential issues, and remedial actions for each stakeholder group taken in 2023 are described below:
Key Stakeholder: Monitoring Approach: Mitigation Site: Key Stakeholder: Monitoring Approach: Mitigation Site:
Employee Employee Engagement Survey Minor Business Worldwide Supplier Onsite and virtual audit Supplier facilities in Thailand
Whistle-blower
Minor Food’s staff hotline Assessment & Potential Issues Remedial Actions
Assessment & Potential Issues Remedial Actions Occupational Health and Safety (OHS): Ensure supplier compliance with OHS regulations,
Chemical Handling including document submission, provision
Long working hours Have a clear manpower structure to avoid manpower Improvements needed for safety regulation compliance, and availability of essential PPE and emergency
shortage. Team operates in split shift where necessary. covering document submission, Personal Protective equipment, annual airborne chemical concentration
Equipment (PPE) provision, chemical monitoring, monitoring, and periodic health checkups for exposed
Overtime payment dispute Reinforce proper roster and overtime planning, and employee health checks. employees.
preparation, and enforcement. Overtime payments
are made as per the existing rule. Occupational Health and Safety (OHS): Ensure supplier compliance with OHS regulations,
OHS Management and Personnel including signage, communication of rights and duties,
Unfair treatment and favoritism Provide Workplace Behaviors and Human Rights Enhancements required for compliance to OHS OHS personnel employment, report submission,
Impolite and disrespectful verbal interaction trainings to all employee levels. standards, including implementing signages, rights proper management system, and provision
and duties statements, personnel, reports, management and training on PPE usage for employees.
systems, and adequate provision of PPE.
Key Stakeholder: Monitoring Approach: Mitigation Site: - Occupational Health and Safety (OHS): Ensure that suppliers provide workplace hazard
Community Engaging with communities through Workplace Environment measurements, maintain concentrations within
both formal and informal channels, Insufficient monitoring of workplace health hazards like OELs/reference values, and conduct periodic health
which may include receiving letters heat, illumination, and noise, with exposed employees checkups for exposed employees.
of complaint from community lacking proper risk-based medical examinations.
members.
Assessment & Potential Issues Remedial Actions
No human rights-related complaints received from -

community.
Information Security
As digital technologies evolve, Minor Minor’s Information Technology Department

leverages technology for customer conducts Vulnerability Assessment (VA)
> 22,000
engagement and operational efficiency. scan internally to identify vulnerabilities
The “Data Protection Executive Committee” in our system and network. Penetration
(DPEC), supported by the Group CEO, Testing (Pen-Test) is performed annually by
ensures compliance with data privacy laws of Thailand-based full-time a certified external third-party, to uncover
like General Data Protection Regulation and part-time employees, vulnerabilities by simulating hacker attacks.
(GDPR) and Personal Data Protection Act
(PDPA). Our Personal Data Protection and Minor Hotels properties in In 2023, we identified two incidents
Policy, available on our website, details Asia, Africa, the Middle East regarding data privacy, where customer
how we manage personal data. We and Brazil were trained data processing did not comply with
offer targeted training on cybersecurity applicable data privacy regulations. These
and data protection to all employees, on Personal Data Protection incidents were addressed according to
with a 100% completion requirement in Series (PDPS) and Data Subject our data protection policy, which involved
2023, emphasizing our commitment to Access Request (DSAR) in 2023 establishing a formal agreement (Data
safeguarding sensitive information and Sharing Agreement) outlining the rules
ensuring compliance. and expectations for sharing and handling
customer personal data. There was no
complaint of customer privacy breaches
received via whistleblower channels.
To demonstrate our dedication to responsible business practices and continuous

improvement, Minor set 2 targets focusing on fostering responsible business mindset among
employees while evaluating our corporate governance practices.
Our annual targets are:

• 100% of employees trained on anti-corruption and Company Code of Conduct
• Minor International maintains annual “Excellent” CG scoring
In 2023, we achieved 99.2% completion rate in training employees on anti-corruption

and Company Code of Conduct. The slight shortfall from the target this year was due to
increasing scope as we extended training to Minor Food’s overseas operations and Minor
Hotels Australia. Moving forward, our focus remains on achieving 100% training compliance
and sustaining our excellent CG rating, as endorsed by the Thai Institute of Directors
Association for the eleventh year in a row.
Supply Chain Management
Minor’s Sustainable Supply Chain Sustainable Supply Chain By the end of 2023, sustainability assessments In 2023, we hosted a Sustainability Workshop
Management program is designed to had been conducted for 99% of local critical for 55 critical suppliers in Thailand, In 2023, sustainability audits of highlighted areas for improvement across
Management environmental, occupational health and safety (OHS), and human rights
promote environmental stewardship suppliers in Thailand and Australia, achieving focusing on regulatory compliance, our
and social responsibility. We emphasize full assessment coverage in Thailand. supply chain strategy, and sustainability dimensions:
sustainable practices within our supply Corporate Sustainability collaborates with One critical supplier in Australia, however, trends. The workshop received positive
Environmental Aspect:
chain by ensuring that our suppliers adhere the Supply Chain Management and Project remained unassessed due to resource feedback, with 90% satisfaction and
to our stringent compliance requirements. Management teams in implementing the constraint. To alleviate this challenge, we 94% reporting increased sustainability
The program was established to steer Sustainable Supply Chain Management plan to implement an online platform for knowledge. Following this, new suppliers Audits pointed out concerns for some suppliers regarding waste management
Minor’s supply chain management, focuses program, which guides our process in future supplier assessments in Australia. undertook a mandatory self-assessment, practices, including the mixed storage of hazardous and non-hazardous wastes
on instilling responsible practices among screening, monitoring, and developing leading to sustainability audits for those at and the need for better waste disposal documentation. Wastewater management
our suppliers. suppliers on their business practices in Results of supplier screening, assessment, high or medium risk. In 2023, 57 suppliers and air pollution control also saw room for improvement, with recommendations
alignment to relevant ESG regulations. and development are detailed in the were audited, including 17 new high-risk for more regular quality analysis and reporting. Energy management practices
In addition to setting standards for “Economic” section of our Sustainability and 6 medium-risk suppliers, alongside could benefit from clearer responsibilities and enhanced training.
compliance, we consider sustainable Our target and progress Performance Data 2023 on the website. 34 existing suppliers. Notably, 15 existing
Occupational Health and Safety (OHS) Aspect:
sourcing in our procurement process such suppliers improved their risk scores
as placing higher preference for certified In 2019, Minor established sustainable We are currently updating our Sustainable compared to 2022 and were reclassified
products and seeking out sustainable supply chain targets mandating the Supply Chain Management program to as low risk. Findings indicated a need for stronger chemical handling protocols, such as
alternatives. assessment of local critical suppliers and align with the EU’s Corporate Sustainability better access to personal protective equipment (PPE) and safety data sheets for
the auditing of those identified as high-risk Due Diligence Directive, overhauling suppliers with exposures to chemicals. Enhancing OHS management systems,
by 2023. These efforts were specifically our assessment framework for global including clearer signage and more consistent health monitoring, was also
focused on suppliers in Thailand and implementation. This proactive measure suggested to ensure a safer workplace environment.
Australia, which are our key operational reflects our commitment to upholding
Human Rights Aspect:
hubs. the highest standards of sustainability
and corporate responsibility across our
Our 2023 targets are: operations. Suggestions were made to develop and implement non-discrimination and forced
• 100% of Thailand and Australia local critical labor prevention policies. The establishment and regular meeting of welfare
suppliers assessed on sustainability committees were also identified as areas where some small businesses could
criteria. improve.
• 100% of identified high-risk suppliers
audited and developed. Results from these audits highlight opportunities for small and medium-size
businesses to refine their sustainability practices, aligning more closely with legal
and ethical standards in a supportive and constructive manner.
Roundtable Minor Food:
on Sustainable Minor Dairy used over 15.57 tons
Palm Oil (RSPO) of certified palm oil in 2023
Minor Hotels:
Sustainable Sourcing
Certified palm oil used in
Sustainable sourcing is crucial for aligning our pledge to responsible business with evolving 10 properties in Thailand,
consumer preferences, mitigating risks, and boosting brand reputation. Minor’s commitment Asia Pacific, and Middle East.
to sustainable sourcing is demonstrated through our focus on procuring certified materials
and exploring more sustainable options. We prioritize purchasing certified materials,
ensuring that the products we buy comply with international certification standards for
safety, environmental and ethical sustainability. Our efforts extend to identifying sustainable
alternatives that reduce our environmental footprint, consider animal welfare while maintaining
high-quality standards. Additionally, we advocate for local sourcing to enhance product
traceability, sustainable supply chain, and support for local economies.
Sustainable and Nomad Coffee Group procured The Coffee Club Thailand sourced
Organic Coffee over 1,440 tons of UTZ/RA certified, over 5.4 tons coffee beans, accounted
organic, and Fairtrade coffee for 11% of its coffee beans, directly from
Pranakorn Coffee Roaster, a group of local
coffee farmers in the North of Thailand.
Cage-free eggs
Minor commits to sourcing 100% of egg products from cage-free sources for our operations of Minor Food and Minor Hotels by 2027.
Performance in 2023
Minor Food Minor Hotels
Reporting coverage: Reporting coverage:

Global 72% of all hotels globally
• 54% of eggs sourced globally are from cage-free hens. • 15% of eggs sourced from cage-free hens
• The Coffee Club and Veneziano Coffee Roasters • We have expanded data collection scope to cover
in Australia accounts for 9.7 million eggs in 2023, 72% of total hotels, up from 33% coverage in 2022.
and is sourcing 100% of its eggs from cage-free hens. Total eggs sourced under this scope increased to
20.9 million in 2023 from 6.1 million eggs in 2022
• The Coffee Club Thailand embarked on cage-free eggs
initiative in mid 2023, and by the year end, sources • Minor Hotels in 7 Northern European countries
100% cage-free eggs for its outlets nationwide. collectively sourced a total of 1.6 million eggs,
100% cage-free.
• Minor Food UK sources 100% of its eggs from
cage-free hens. • Minor Hotels outside 7 Northern European countries,
collectively sourced 19.2 million eggs, 8.2% of which
• Minor Food China has not yet converted to cage-free
are cage-free. Efforts are underway to advocate for
eggs in 2023 but has actively engaged with cage-free
the use of cage-free eggs at property levels which
egg suppliers, participated in the Quality & Welfare
resulted in increased conversion to cage-free eggs
conference, and is committed to conversion to
in 2023. Botswana and Zambia already sourced 100%
cage-free eggs before 2027.
cage-free eggs.
• The Wolseley Hospitality Group in the UK sources

100% of their eggs from cage-free hens. In addition,
it has started to source vegan egg, a 100% natural
plant-based product, to add to their offerings.
Cage-free eggs sourcing information are detailed in the “Economic” section of our Sustainability Performance Data 2023 on the website.
Minor will continue to work with organizations such as Humane League to accelerate our progress on this issue.
Minor Food China continues to strengthen the fish traceability
project to manage upstream supply of fishes used at
our Riverside restaurants. Since first implemented in 2018,
the project continues to expand to cover more regions. In 2023,
we worked with 8 fish suppliers in implementing a sustainable
environmentally friendly aquaculture system. This project
allows us to secure constant supplies of traceable Qing Jiang
fish to all its restaurants in China by the end of the year.
Certified sustainable materials procured in 2023 by Forest Stewardship Council (FSC) and
Minor Hotels and Minor Food Programme for the Endorsement of Forest Certification (PEFC)
> 328.6 tons > 32.8 tons > 324.2 tons > 13.1 tons
of ISO 14001 certified of EU Ecolabel certified toilet cleaner, of certified paper packaging of certified copy paper,
plastic gallon packaging were used tissue paper, and paper hand towel were used in Minor Diary, tissue paper, paper bags, envelop,
at Minor Dairy and Pecan Deluxe Pecan Deluxe, and compliment cards were used
The Coffee Club Australia in 17 properties across Thailand,
and Nomad Coffee Group Indian Ocean, and Middle East
> 215 tons > 77 tons > 15 tons
of Royal Society for the Prevention of Marine Stewardship Council (MSC) of Best Aquaculture Practices (BAP)
of Cruelty to Animals (RSPCA) certified certified fish products were procured certified white shrimp were procured
meat chicken product were procured by The Coffee Club in Australia for Minor Food outlets and Minor Hotels
by The Coffee Club in Australia properties in Thailand
Responsible Products and Services
Minor is dedicated to providing our By incorporating customer insights, analyzing trends, and utilizing digital technology in In 2023, 8 out of 10 Minor Food brands offered a total of 54 new sustainable or healthy menus
customers with exceptional experiences. customer relations, we continuously innovate our products and services. This approach not to the market. For example, Burger King reduced 40% of sodium in its fish patty and 30%
Prioritizing our customers’ health and only drives our business growth but also ensures our long-term success and adaptability in the sugar in sundae soft serve, while various non-dairy and plant-based menus were offered
safety is fundamental to our operations. competitive marketplace. Furthermore, we involve our customers in cause-related marketing by Bonchon, Swensen’s, Sizzler, and The Pizza Company.
Additionally, we place significant importance campaigns, enhancing our connection with them while highlighting our commitment to social
on customer relationship management, and environmental responsibilities. This strategy not only strengthens our brand reputation
recognizing our customers as valuable but also fosters customer loyalty.
sources of feedback and opportunities
for improvement. We actively engage with In 2023, no material of non-compliance was identified on the health and safety impacts of • Minor Food Thailand collaborates with NSF International to
our customers, promptly addressing their our products and services and our marketing communications. provide coaching and auditing procedures for franchised
feedback to refine our offerings. stores. In 2023, NSF conducted comprehensive audits on
Customer Health and Well-being food safety, brand standards, and occupational health and
safety for all The Pizza Company and Swensen’s franchised
At Minor, we prioritize the safety and quality of our food, understanding its crucial impact on stores.
customer health. Through rigorous safety procedures and mandatory Food Safety Training
for our staff, we ensure the highest standards are met in our hotels and restaurants. In line • Minor Hotels exemplifies a harmonious blend of nature,
with the growing trend towards health, well-being, and sustainability, Minor is dedicated community, and luxury, where guests can relax, rejuvenate,
to adapting our offerings. This includes enhancing our wellness programs at Minor Hotels and support the planet. Anantara Spa and Avani Spa draw
and innovating menus at Minor Food with sustainable, health-promoting ingredients. upon indigenous wellness traditions, using natural
Our efforts aim to meet evolving consumer preferences for personal well-being ingredients and promoting eco-conscious choices. Longevity
and environmental responsibility. Hub by Clinic La Prairie locally sources Iris flowers, while
VIVID IV Drip Bar commits to sustainability through ethical
Our target and progress ingredient sourcing and eco-friendly practices. VLCC
Wellness creates “Meaningful Wellness” package that
As we commit to meeting the evolving demands of our customers for healthier and more incorporates activities like local organic farm visit,
sustainable dining options, we established a goal for Minor Food brands to launch new contributing to local community. The collaboration of
menus catering to this demand. BDMS Wellness Retreat and Anantara Riverside Bangkok
Resort integrates cutting-edge medical treatments with
Our target is: traditional healing practices while prioritizing sustainability
• By 2024, all Minor Food brands offer at least one new sustainable or healthy menu. such as the use of non-animal testing medicines.
Customer Relationships
Minor focuses on building strong customer engagement to enhance loyalty, retain customers,
and drive growth. We track customer loyalty across channels, using insights from our CRM
and Operations teams to improve customer satisfaction. We also prioritize optimizing our
digital platforms for better customer management and experiences. Our integrated efforts
aim to elevate the customer experience both online and in-store, ensuring consistent,
high-quality service across all touchpoints.
Minor assesses our CRM efforts across all business groups by utilizing the Net Promoter
Score (NPS) as a standardized measure of loyalty. The NPS is measured and monitored
at the operations of our hotels, restaurants, and retail outlets, as well as online. While each
Business Unit manages its own NPS, for corporate-level analysis, we use revenue-based
weighting to normalize scores across hotels, restaurants, and retail sectors due to their
variability. By harnessing these insights, we aim to guide our business towards sustainable
growth through strategic customer relationship management.
Our target is:

• Group-wide Net Promoter Score of 62 by 2025.
In 2023, we achieved a Net Promoter Score of 61.1, demonstrating our dedication to

enhancing customer satisfaction. We are committed to further improving our NPS performance
across all business groups, aiming to foster customer loyalty and drive long-term success.
Minor Food – Minor Care Minor Hotels – Dollar for Deeds
Cause-related
Marketing Minor Food Thailand has teamed up with the Faculty • In Thailand, the Dollars for Deeds program contributes
of Medicine at Siriraj Hospital, Mahidol University, to three beneficiary organizations: the Golden Triangle
Minor involves customers in cause-related and the Siriraj Foundation in the construction of the Siriraj Asian Elephant Foundation, the Mai Khao Marine Turtle
marketing campaigns, inviting them to Academic Centre of Geriatric Medicine. The “Minor Care” Foundation, and the Princess Sirindhorn Craniofacial
participate in initiatives that benefit the campaign aims to bolster the health and wellbeing of seniors Center. In 2023, Minor Hotels matched the amount raised
environment and society in the areas in Thailand. Customers can participate by purchasing items by guests, resulting in a total contribution of Baht >3.35
where we operate. Our goal is to enhance from our special menu available at our 10 brands, offered at million. This sum is equally distributed among the three
environmental and social awareness over 1,900 branches nationwide. A portion of the proceeds organizations to ensure the continuity of their initiatives.
among customers while fostering loyalty will be donated towards this project. The project period is
and trust through meaningful engagement from December 2023 to February 2024.
with our businesses.
• The properties of Minor Hotels in Vietnam, including

Anantara Hoi An Resort, Anantara Quy Nhon Villas,
and Avani Quy Nhon Resort & Spa, extend their support
to the Kianh Foundation. This non-profit organization
offers assistance to children with special needs in the
Central region of Vietnam through the Dollar for Deeds
program. In 2023, the program raised over USD 20,000,
which was donated to the Foundation, benefiting
90 children under its care. Furthermore, Anantara
Hoi An Resort employed a member of the Foundation at
the property’s restaurant for three days per week.
Grievance Mechanism
Minor has established various Communication channels available for different stakeholders are as follow:
communication channels for grievance
mechanisms to receive comments,
complaints, or suggestions both internally Stakeholder Report Channels Responsible Party
and externally. These include complaints
related to products/services, human rights, All stakeholders Whistle-blower Whistle-blower Committee
and concerns regarding ethics and Email: [email protected]
misconduct within the company. Each Post: Whistle-blower Committee
channel is easily accessible to relevant 88 The Parq Building, 12th Floor
stakeholders, with clearly defined Ratchadaphisek Road,
procedures and responsible parties Klongtoey Subdistrict,
assigned to conduct investigations and Klongtoey District, Bangkok
initiate appropriate remedial actions. 10110, Thailand
Customers Customer Service Customer Relationship Management,

Email: [email protected] Operations, and third-party company
Website:
Minor Food: Business group’s website
Minor Hotels: Properties’ websites
Minor Lifestyle: Minor Plus’ website
Phone:
Minor Food: 1112 Call Center
Minor Hotels: Properties’ phone line
Minor Lifestyle: Minor Plus’ call center
Employees Employee Engagement Survey Human Resources

Welfare Committees and Unions Welfare Committees and Unions
Minor Food’s Staff Hotline Human Resources and third - party company
About this Report
Our sustainability report serves as Reporting period • Due to the unique characteristics and context of Report contact
a channel for us to update on the Fiscal year 2023: 1 January 2023 - 31 December our business units and to reflect materiality, the Corporate Sustainability Department
economic, environmental and social 2023 scope of our reported data is focused on entities Email: [email protected]
impacts of our businesses. It also where Minor has both management and operational Tel.: +66 (0) 2365 7706
addresses our stakeholders’ need Reporting cycle control.
for sustainability information by Annual • All data is based on information currently available Minor International Public Company Limited
disclosing our goals and progress in our systems, and is presented in alignment with 88 The Parq Building 12th Fl., Ratchadaphisek Road,
towards incorporating sustainable and Report details and reporting references recognized standards where feasible. Klongtoey Subdistrict, Klongtoey District, Bangkok
responsible business practices into our • Minor International PCL’s 12th annual Sustainability • Our process for defining report topics and content 10110
operations. Report is linked to Minor Sustainability Strategy which
• This report has been prepared in accordance with is guided by the most significant and relevant Tel.: +66 (0) 2365 7500
Global Reporting Initiative (GRI Standards 2021) sustainability issues to our businesses. The issues Fax: +66 (0) 2365 7799
and adopt the European Sustainability Reporting were identified by senior management through
Standards (ESRS) a materiality assessment process involving both www.minor.com
• The detailed Sustainability Performance data 2023 external and internal stakeholders.
and the GRI Content Index for this report can be
downloaded from Minor International’s website. External assurance
The integrity and the transparency of selected
Reporting scope and boundary environmental and social data in this report has been
• Covers all three of Minor’s core business units: assured by an external party to verify and assess the
hospitality, restaurants and lifestyle brand selected data against GRI Standards. An assurance
distribution statement issued by LRQA (Thailand) Limited. is
• Reports 2023 operating data of subsidiaries, available in the Assurance Statement section on page
associated and affiliated companies under Minor 63-64 of this report.
International PCL. The Material Aspects and
Boundaries of this report can be downloaded from Report availability
Minor International’s website under Sustainability This report and previous sustainability reports
Reports. are published digitally and are available at Minor
International’s website under Sustainability Reports.
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2023 Sustainability Report

In our fight against climate change, we are

Minor International (“Minor”), headquartered in Thailand, is

• Hotels: 532 properties • Restaurant Outlets: • Retail Points of Sale:

• Plaza & Entertainment:

Value Chain employment in 63 countries

CEO and Senior Management Performance Assessment

Financial KPIs Non-Financial KPIs

• Revenue • Operational excellence

Risk Management EVENT AND

CAN WE TAKE A PHOTO DURING THE EVENT ?

managing risks and opportunities.

DELETE IT, IF YOU NO LONGER USE IT

CAN WE TAKE A PHOTO DURING THE EVENT ?

1 factoriy in Thailand certified

S&P Global CSA Score 2023: 70/100

Best Sustainability-Linked Loan Against Corruption (CAC) (2022-2025)

Sustainability Development Policy

Human Rights Policy

Minor acknowledges the pivotal role of our

Future Leaders Accelerator Franchise Academy – More examples of Employee Development

The program aims to develop future- In collaboration with Thammasart University

Policies related to occupational health and safety management including health

Occupational Health and Safety Policy

Occupational Health and Safety Management System (OHSMS)

We offer a suite of financial security

At head quarter in Thailand, provident fund,

Minor assesses the effectiveness of

Our annual target is:

Minor achieved our target with no work-

Our commitment to people development What are supported

Sustainability Development Policy

Procurement of certified products Increase complexity of supply chain operations

Climate Change Our strategies and initiatives to reducing

Our 2025 targets are:

MT CO2e per rooms sold

kWh per rooms sold

Baseline COVID-19 Baseline COVID-19

Minor actively explores opportunities

Avani Ao Nang Cliff Krabi Resort

Our targets and progress

Our 2025 target is:

Water withdrawal Minor Hotels 2022 2023

Water withdrawal (cubic meter) 9,376,837 10,449,453

Niyama Private Islands Resort

Water Risks Extreamely High (> 80%)

High (40 - 80%)

section of our website. Furthermore, comprehensive data on water 0

Recognizing the critical need to move away from single-use and

Minor Hotels in the Maldives partner with

19 790 Result of “Smelly Elephant

338 influenced these responses,

Since 2017, over 13,150

patrols performed by park turtles hatched near

> 38,000 endangered black rhinos to the Loisaba

Anti Fraud and Corruption Policy

Information Disclosure Policy

Team Members Code of Conduct

Business Partners Code of Conducts

Corporate Governance Policy

Board Diversity Policy

Corporate Communication Framework

Tax Governance Framework

Prevention of Money Laundering • >3,300 employees of NH Hotel Group

Assessment & Potential Issues Remedial Actions

No human rights-related complaints received from -

As digital technologies evolve, Minor Minor’s Information Technology Department

To demonstrate our dedication to responsible business practices and continuous

Our annual targets are:

In 2023, we achieved 99.2% completion rate in training employees on anti-corruption

Minor Food Minor Hotels

Reporting coverage: Reporting coverage:

• The Wolseley Hospitality Group in the UK sources

Our target and progress

Our target is:

In 2023, we achieved a Net Promoter Score of 61.1, demonstrating our dedication to

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