6/22/24, 3:31 PM Network Management Card (NMC) Password Reset Procedure - APC USA

Search apc.com Cancel

Support Search FAQsFA156075

Search FAQs
Search by keyword or ask a question Search

Network Management Card (NMC) Password Reset Explore

more
Procedure
Article available in these languages: Czech, German, Spanish, Russian Range:
UPS
Network
Issue Management
Forgotten or lost Network Management Card (NMC) password. This article applies to Network Cards
Management Card 1, 2 and 3, as well as any devices that contain an embedded version of these cards
such as a Rack Power Distribution Unit (PDU) or Rack Automatic Transfer Switch (ATS).

Product Line

Web/SNMP Card - AP9606

Devices with an embedded Web/SNMP Card include (but are not limited to): Environmental Monitoring
Unit 1 (AP9312TH)

Network Management Card 1 - AP9617, AP9618, AP9619

Devices with an embedded Network Management Card 1 include (but are not limited to):
Metered/Switched Rack PDUs (AP78XX, AP79XX), Rack Automatic Transfer Switches (AP77XX,
Environmental Monitoring Units (AP9320, AP9340, NetBotz 200)

Network Management Card 2 - AP9630/AP9630CH, AP9631/AP9631CH, AP9635/35CH

Devices with an embedded Network Management Card 2 include (but are not limited to): 2G
Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), Rack Automatic Transfer Switches
(AP44XX), Certain Audio/Video Network Management Enabled products, Smart-UPS Online (SRT).

Network Management Card 3 – AP9640, AP9641, AP9643

Network Management Card for Easy UPS - AP9544

Environment

All firmware versions (unless otherwise noted)

All serial numbers

Cause
The Network Management Card's administrator username and/or password has been forgotten or lost
and requires a special reset procedure in order to regain access.

Resolution

https://www.apc.com/us/en/faqs/FA156075/ 1/6
6/22/24, 3:31 PM Network Management Card (NMC) Password Reset Procedure - APC USA
These steps will require local access to NMC1 and NMC2 device(s) and require you to directly connect
to it with the APC serial configuration cable. Browse the steps below for your device model in order to
reset the Administrator's password.

NOTE: Connecting a non-APC serial cable during the procedures below can cause unwanted erratic
device behavior.

Web/SNMP Card & Network Management Card 1 Procedure

In addition, if you are trying to reset a password on a UPS that has more than one SmartSlot accessory
installed in it (i.e. AP9607 Interface Expander), it may be required to temporarily remove the other
SmartSlot accessories to gain direct serial access to the NMC console interface. Please reference that
accessory's User Guide on how to do that. It is also important to make sure that the accessories are
installed in the correct order, referencing this document.

1.) Select a serial port at the local computer, and disable any service that uses that port.

2.) Refer to the chart below and obtain the correct communication cable for the Network Management
Card 1-enabled device:

Device Configuration Cable Part Number

Most UPS devices with a DB-9 style serial port 940-0024 or 940-1524 (DB-9 to DB-9)
Rack PDU (AP84XX*, AP86XX*,
940-0144 (RJ-12 to DB-9)
AP88XX*, AP89XX*, AP78XX, AP79XX)
1st Generation Rack Automatic Transfer
940-1000 (DB-9 to DB-9)
Switch (AP7750, AP7701, AP7722)
2nd Generation Rack Automatic Transfer Switch
940-0144 (RJ-12 to DB-9)
(AP77XX, excluding 1st Generation SKUs)
4th Generation Rack Automatic
940-0144 (RJ-12 to DB-9)
Transfer Switch (AP44XX)
NetBotz 200/Environmental
940-0103 (DB-9 to DB-9)
Monitoring (AP9319, AP9340, AP9320)
Rack Air Removal Unit (ACF400, ACF402) 940-0103 (DB-9 to DB-9)
* Indicates the device uses NMC2 password reset procedure.

3.) Connect the serial cable to the selected port on the computer and to the configuration port at the
UPS/Network Management Card Embedded device.

4.) Run a terminal program (such as HyperTerminal®) and configure the selected port as follows,
depending on your device model type (refer to the user's manual if the device is not listed below):

Device COM Port Settings

2400 bps, 8 data bits, no parity,
Most UPS devices with a DB-9 style serial port
1 stop bit, and no flow control
9600 bps, 8 data bits, no parity,
Rack PDU 1G and 2G**
1 stop bit, and no flow control
19,200 bps, 8 data bits, no parity, 1 stop bit,
1st Generation Rack Automatic and no flow control for initial configuration,
Transfer Switch (AP7750) 2400 bps for NMC configuration - refer
to user's manual for more information
2nd Generation Rack Automatic Transfer 9600 bps, 8 data bits, no parity,
Switch (AP77XX, except AP7750) 1 stop bit, and no flow control
4th Generation Rack Automatic 9600 bps, 8 data bits, no parity,
Transfer Switch (AP44XX) 1 stop bit, and no flow control
NetBotz 200/Environmental 9600 bps, 8 data bits, no parity,
Monitoring (AP9319, AP9340, AP9320) 1 stop bit, and no flow control
9600 bps, 8 data bits, no parity,
Rack Air Removal Unit (ACF400, ACF402)
1 stop bit, and no flow control

**Indicates the device uses NMC2 password reset procedure.

NOTE: For three phase UPS devices, it will be necessary to remove the communication cable from the
port labeled "Display" that connects to the PowerView display prior to completing this reset procedure.

5.) Press ENTER, repeatedly if necessary, to display the User Name prompt. If you are unable to display
the User Name prompt, verify the following:

The serial port is not in use by another application.

SCROLL LOCK is off/disabled.
The terminal settings are correct as specified in step 3.
The correct cable is being used as specified in step 2.
https://www.apc.com/us/en/faqs/FA156075/ 2/6
6/22/24, 3:31 PM Network Management Card (NMC) Password Reset Procedure - APC USA

6.) Press the Reset button once. The Status LED will flash rapidly (almost immediately) while alternating
between orange and green. NOTE: If you are using an AP9606, proceed to step 7. Press the Reset button
again a second time immediately while the LED is rapidly flashing - which will cause the LED to then go
off - in order to reset the User Name and Password to their defaults temporarily (the default User Name
and password are both apc).

7.) Press ENTER as many times as necessary to redisplay the User Name prompt, then use the
default, apc, for the user name and password. (If you take longer than 30 seconds to log on after the
User Name prompt is redisplayed, you must repeat step 5 and log on again.)

8.) From the Control Console menu, select System, then User Manager.

9.) Select Administrator, and change the User Name and Password settings, both of which are now apc.

10.) Press CTRL+C, log off, reconnect any serial cable you disconnected, and restart any service you
disabled.

NOTE: For Network Management Cards running lower than version 2.5 firmware (or models AP9606),
step 6 (the second reset press) will not be necessary.

Network Management Card 2 Procedure

NOTE: On v6.X.X firmware, the Super User or Administrator level accounts can reset other Administrator,
Device, Read Only, and Network Only user passwords. This procedure may not be required if the Super
User password or at least one set of Administrator credentials are known.

You can use a local computer that connects to the Network Management Card through the serial port to
access the command line interface. This port is labeled "Console" and is on the Network Management
Card itself. You'll also need to press the pinhole reset button - access is located on the front of the
Network Management Card to the right of the Ethernet jack.

1.) Select a serial port at the local computer, and disable any service that uses that port.

2.) Connect the provided serial cable (APC part number 940-0299) to the selected port on the computer
and to the configuration port at the Network Management Card.

3.) Run a terminal program (such as HyperTerminal®) and configure the selected port for 9600 bps, 8
data bits, no parity, 1 stop bit, and no flow control.

4.) Press ENTER, repeatedly if necessary, to display the User Name prompt. If you are unable to display
the User Name prompt, verify the following:

The serial port is not in use by another application.

SCROLL LOCK is off/disabled.
The terminal settings are correct as specified in step 3.
The correct cable is being used as specified in step 2.

5.) Press the Reset button once (please note, sometimes aligning a paper clip or similar to the pinhole
reset button can be difficult. It is suggested to hold the paper clip or similar device towards the top of the
reset button hole and press gently until the alignment is made). Wait 5-7 seconds (the Status LED will be
off while you wait) and then after that period of time, the Status LED will flash rapidly while alternating
between orange and green. Press the Reset button a second time immediately while the LED is
rapidly flashing - which will cause the LED to then go off - in order to reset the User Name and Password
to their defaults temporarily (the default User Name and password are both apc).

6.) Press ENTER, repeatedly if necessary, to display the User Name prompt again, then use the default,
apc, for the User Name and password. (If you take longer than 30 seconds to log on after the User Name
prompt is redisplayed, you must repeat step 5 and log on again.)

7a.) For v5.X.X firmware only: At the Command Line Interface, use the following commands to change
the User Name and Password settings, both of which are now temporarily apc:

user -an yourAdministratorName

user -ap yourAdministratorPassword

For example, to change the Administrator user name to Admin, type:

user -an Admin

7b.) For v6.X.X firmware only: At the Command Line Interface, use the following commands to change
the Password setting for the Super User account, for which the username is always apc, and the
password is now temporarily apc:

https://www.apc.com/us/en/faqs/FA156075/ 3/6
6/22/24, 3:31 PM Network Management Card (NMC) Password Reset Procedure - APC USA

user -n apc -pw yourNewSuperUserPassword

For example, to change the Super User's password to p@ssword, type:

user -n apc -pw p@ssword

Secondly, the Super User account can be disabled for security reasons. In addition to possibly needing
to reset its password, you may need to re-enable the account if no other administrative access is
available or known. To do that, type:

user -n apc -e enable

Because the Super User can also reset the password for any account, you can reset other user's
passwords as well. For example, to change the password for user upsadmin too, type:

user -n upsadmin -pw p@ssword

NOTE: Per the v6.X.X's firmware User Guide, please note that changing user name information is no
longer supported via the Command Line Interface. If a user's user name needs to be changed, it must be
deleted and re-created. The Super User will also have access now to log in and adjust any other user's
password.

8.) Type quit or exit to log off, reconnect any serial cable you disconnected, and restart any service you
disabled.

The following video explains the password reset procedure for Network Management Card 2 with
firmware revisions of v6.X.X.

https://www.youtube.com/watch?v=PSzkHWVQfAo

Network Management Card 3 / Network Management Card for Easy UPS Procedure

NOTE: Resetting your NMC will reset the card to its default configuration.

If you forget your NMC’s password, you must use the Reset button on the NMC to wipe all configuration,
including the password.

1.) Hold down the Reset button for 20-25 seconds, ensuring the Status LED is pulsing green during this
time.

2.) When the Status LED change to amber or orange, release the Reset button to allow the NMC to
complete its reboot process.

3.) After the NMC reboots, you must re-configure your NMC. For more information, see the NMC
Installation Guide on the APC website.
NOTE: It is recommended you export the config.ini file after configuring your NMC to prevent loss of data
in the event of a lost password.

Released for: APC USA

Published on: 8/10/2012 Last Modified on: 4/24/2024

Explore more

Range:
UPS Network Management Cards

Articles that might be helpful

https://www.apc.com/us/en/faqs/FA156075/ 4/6
6/22/24, 3:31 PM Network Management Card (NMC) Password Reset Procedure - APC USA

How To: Configuring an APC Network

Management Card with popular email
services such as Gmail, Yahoo!, Office
365, and Hotmail/Outlook.com

Default administrator authentication

phrase used by PowerChute Network
Shutdown to communicate with the
Network Management Card

AOS v6.3.2/sy3p APP v6.3.2 UPS

Network Management Card 2 (NMC2)
AP9630/AP9631 UPS Compatibility

Video: How to wire the Modbus

Connector used on AP9635, Galaxy VM
and VX products

Show more articles

Discuss this topic with experts

Visit our Community for first-hand insights from experts and peers on this topic and more.

Ask the Community

Need help?

Support Center
Obtain answers on your own by trying our digital support tools.

Search FAQs
Get answers you need by browsing topic-related Frequently Asked Questions (FAQ).

How to buy?
Easily find the nearest APC Reseller or Distributor in your location.

Find your replacement battery

Find the genuine APC Replacement Battery for your UPS.

Contact Us
Connect with us for help choosing the right product or with troubleshooting and installation. Monday-Friday
between 8am – 8pm EST

https://www.apc.com/us/en/faqs/FA156075/ 5/6
6/22/24, 3:31 PM Network Management Card (NMC) Password Reset Procedure - APC USA

SUBSCRIBE TO EMAIL:

Get monthly updates from Schneider Electric delivered right to your inbox.

I'd like to receive news and commercial info from Schneider Electric and its affiliates via electronic
communication means such as email, and I agree to the collection of information on the opening and clicks
on these emails (using invisible pixels in the images), to measure performance of our communications and
improve them. For more details, please read our Privacy Policy.

Email


I am a...

Subscribe


WHO WE ARE


CONNECT WITH US

Terms & Conditions

Data Privacy and Cookie Policy

Cookie Preferences

©2024, Schneider Electric

https://www.apc.com/us/en/faqs/FA156075/ 6/6