Legal and Ethical2
Legal and Ethical2
Legal and Ethical2
Criteria
Unit code and name
CHCLEG001 – Work legally and ethically
Student details
Student name
Malena Danielewicz
Student number
881104347
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permission of TAFE NSW. Information contained in this document is correct at time of printing: 27 July 2024.
For current information please refer to our website or your teacher or assessor as appropriate.
Assessment event The aim of this assessment is to assess your knowledge and
overview performance in the requirements of the unit.
A submission checklist
Assessment feedback
Unit assessment Refer to the unit assessment guide (UAG) before attempting this
guide assessment event. The UAG contains information including
assessment requirements and how to achieve a satisfactory
result.
Task instructions
The assessor will use the criteria outlined in the following tasks to determine if you have
satisfactorily completed this assessment event. Follow these instructions to ensure you
demonstrate the required knowledge and skills.
use clear and concise language to ensure the intended meaning is understood
provide references where required, using either the Harvard or APA style
This scenario is based on the simulated organisation Indigo Community Services and Health
Hub.
This is your first day as a new employee with Indigo Community Services and Health hub, a
large organisation that has multidisciplinary team providing holistic care to its clients. . You
commence your day with an induction and orientation with Brandon, the administrative
officer. He provides you with an information package including documents that relates to
your duties, boundaries and responsibilities within your job role that you are required to
read and sign. You have also been given access to a computer, and he shows you the files
that relate to legal matters.
After your induction, you are partnered with Kristin, who will mentor you with your first visit
to see a client. When you collect the client's file, you note they are currently sitting on the
front bench where there is public access. There is no one around to monitor visitors.
During your client visit, Kristin conducts an assessment of needs. During the assessment, the
client tells Kristen that he is concerned about the pain in his leg wound, which is covered
with a dressing. As this is not part of your job role, Kristin tells the client that she will notify
the Registered Nurse at Indigo Community Services and Health Hub about it, so they can
make a time to come and visit. At the end of the day, you are unsure if Kirstin reported the
wound pain because there are no notes in the client's files about it.
Assessor feedback
Satisfactory Unsatisfactory
[Insert comments]
To ensure that employees can carry out their jobs in a safe, lawful, and efficient manner, it
is imperative that they have access to critical papers while they are employed. Accessible
Work, Health, and Safety (WHS) documents offer crucial policies and procedures that
support staff members in following legal obligations, averting mishaps, and reacting
suitably in an emergency.
Assessor feedback
Satisfactory Unsatisfactory
[Insert comments]
3. Within the role of a support worker in a health and community service organisation:
- Duty of care
- Confidentiality
- Mandatory reporting
Assessor feedback
Satisfactory Unsatisfactory
[Insert comments]
a) Identify what happened and why this was a breach. (Your answer must be 40 – 60
words.)
Unattended client files were left on a bench in the open, making them available to
unauthorized people. This is a violation of confidentiality since it violates legal obligations
and privacy standards by exposing private client information to possible misuse or
unauthorized access.
b) Who would you report this breach too, and how would you report it?
In accordance with the organization's incident reporting protocols, notify the compliance
manager or the immediate supervisor of the breach. Usually, this entails completing an
incident report form and sending it by email, in accordance with organizational standards,
or using the assigned internal reporting system.
Assessor feedback
Satisfactory Unsatisfactory
[Insert comments]
a) Identify what happened and why this was a breach. (Your answer must be 40 – 60
words.)
Due to Kristin's errors of judgment, the Registered Nurse was not notified of the client's
leg wound pain, which prevented prompt medical attention. Because it disregards the
obligation to guarantee the client's safety and well-being, this duty of care violation may
cause the client's condition to worsen.
b) Who would you report this incident too, and how would you report it?
Inform the clinical manager or your direct supervisor about the occurrence. To accomplish
this, fill out an incident report form, explain why the client's health issue was not
communicated, and submit it in line with the organization's reporting guidelines. This may
involve sending the form electronically via the internal system or in writing.
Satisfactory Unsatisfactory
[Insert comments]
use clear and concise language to ensure the intended meaning is understood
provide references where required, using either the Harvard or APA style
This scenario is based on the simulated organisation Indigo Community Services and Health
Hub.
After working for a couple of weeks now, you have become familiar with the protocols and
responsibilities. Yesterday, however, a couple of incidents occurred that left you feeling
concerned about the conduct of your colleague, Karen.
Your first client visit was to David, who requires support and monitoring as he manages his
mental health illness. During the visit, Karen spent all the time talking to David's partner,
Henry. You overheard Karen tell Henry that she believes that she thinks that David should be
taking cannabis oil and that the cannabis oil would probably work better than his
medications. Karen also mentioned to Henry that she has a friend that sells the cannabis oil
and gave Henry his number. Henry said he would call him tomorrow. Karen did not talk with
David while she was there.
Your second visit was to Ben, who has not been attending school due to depression. Your
requirements are to assist Ben with some work that the school has sent home. Karen, you
and Ben sat down at the kitchen table and spread out the schoolbooks and a laptop. Karen
then took a personal telephone call and stood outside talking for 15 minutes. You were left
with Ben, who started to get frustrated with his schoolwork and then stood up and threw a
chair across the room. Karen immediately ran to assess the situation and provided assistance
and calmed Ben down. Ben insisted he was fine and would not do it again and was observed
to have no injuries. Karen said she would deal with the paperwork later. You began to phone
Respect
- Appreciating the distinct viewpoints and decisions of every client.
compassion
- Perceiving and experiencing the emotions of those you serve.
Honesty
- Upholding ethical behaviour and honesty in all dealings.
Confidentiality
- Maintaining the privacy and security of customer information is known as
confidentiality.
Assessor feedback
Satisfactory Unsatisfactory
[Insert comments]
1. Every human being, regardless I would make sure I do my part to make the
of ethnicity, gender, beliefs, age, environment feel safe and inclusive by having
social status, or other individual knowledge posters, factsheets and diverse art pieces
differences, has a right to in the space I am in. I will also encourage and
maximise his or her potential, empower people without discriminating but
providing it does not infringe spreading awareness to people.
upon the rights of others.
2. All staff and volunteers must Setting strong boundaries within the relationships
refrain from any personal with the staff and volunteers to have a clear
behaviour which may damage the understanding and avoid overstepping boundaries.
community service work Avoid bringing your personal beliefs and values as a
profession. form of treatment or advice to prevent conflicts.
3. All staff and volunteers should Keeping all workers up to date with the workplaces
provide loyalty and support to policies and legal and ethical requirements to
colleagues where this does not understand the guidelines. Make the workplace
contradict the principles of inclusive and supportive while still being able to
ethical requirements. openly discuss any unethical behaviours.
Assessor feedback
Satisfactory Unsatisfactory
[Insert comments]
2. Ben's violent outburst was not reported by Karen, which is against organizational
policy and duty of care. Not reporting the occurrence contradicts the need to
keep correct client records, which guarantees appropriate future care, ignores a
possible risk to Ben and others, and impedes effective documentation and follow-
up.
Assessor feedback
Satisfactory Unsatisfactory
[Insert comments]
"Karen, I want to discuss our visit regarding Ben. I observed certain problems, such as the
call that you answered and the failure to report the occurrence. To guarantee the
security of our clients and accurate documentation, it is crucial that we adhere to
protocol. Can we talk about how to deal with these circumstances more skilfully in the
future instances?"
Assessor feedback
Satisfactory Unsatisfactory
[Insert comments]
5. Karen becomes defensive when you talk to her and is annoyed that you see it "as
such a big deal. Staff do it all the time. If you don't, you'll never get through all your
work!" You don't agree and can clearly see how the client's level of risk could
increase as a result. Identify 3 problem-solving techniques you could use to resolve
this issue. (Your answer must be 50 – 70 words.)
1. I would be open and listen to what Karen has to say, I will ensure that her feelings
are getting heard and understood.
Assessor feedback
Satisfactory Unsatisfactory
[Insert comments]
"Is it possible for us to talk about two recent instances in your office? I must disclose a
possible conflict of interest involving Ben and Karen, as well as a situation that might have
been harmful. It's critical that we take care of things to guarantee client adherence and
safety."
Assessor feedback
Satisfactory Unsatisfactory
[Insert comments]
7. There is a policy that covers using mobile phones at work, however, you found it a
little confusing. Identify 3 potential feedback mechanisms you could use to give input
into the review of workplace policies and procedures on this issue. (Your answer
must be 20 - 40 words.)
Assessor feedback
Satisfactory Unsatisfactory
[Insert comments]
Submission checklist
Submit the following for marking:
Written questions
written for me by any other person except where such collaboration has been
approved by a teacher or assessor.
Reasonable adjustment
Reasonable adjustment was in place for this assessment event.
If so, please provide details of any reasonable adjustment strategies that were implemented:
Assessment outcome
Satisfactory Unsatisfactory
Comments
[Insert comments]