Production Management-BBA-IV
Production Management-BBA-IV
Production Management-BBA-IV
On
Production Management
BBA Second Year, Fourth Semester
(BBA -401)
Dr.Indal Kumar
Assistant Professor
Department of Management
NEHRU GRAM BHARATI DEEMED TO BE UNIVERSITY, PRAYAGRAJ
Meaning ,Scope and Significance of Production Management ,Product Planning and Product
Development Process.
Unit 4: PURCHASING
Objectives and Functions, Buying and Purchasing Rights, Quantity and Rights Price,
Purchasing Process.
Reference Books:
2-Adam & Ebert- Production and operation management prentice Hall India.
4- Process design - it is the decision making on overall process route for converting the raw
material into the finished goods.
5- Production planning & controlling (p.p.c) - p.p.c can be defined as the process of
planning the production in advance, setting the exact route of each item, fixing the starting &
finishing dates for each item to given production order to shops & to follow up the progress
of products according to the orders.
6- Quality control - quality control may be defined as a system that is used to maintain a
desired level of quality in a product & service.
7- Maintenance management - maintenance deals with taking care of factory layout, types
of machinery. This is essential for equipment & machinery which are every important part of
the total production process.
8. Expansion of the firm - the production management helps the firm to expand and grow.
This is because it tries to improve quality and reduce costs. This helps the firm to earn higher
profits. These profits help the firm to expand and grow.
What is production planning?
Meaning: Production planning means to fix the production goals and to estimate the
resources which are required to achieve these goals. It prepares a detailed plan for achieving
the production goals economically, efficiently and in time. It forecast each step in the
production process. It forecast the problem, which may arise in the production process. It
tries to remove these problems. It also tries to remove the causes of wastage.
Definition of production planning
According to ray wild, “production planning is concerned with the determination, acquisition
and arrangement of all facilities necessary for future operations”.
1. Idea generation- idea generation refers to the systematic search for new- product ideas.
Typically, a company generates hundreds of ideas, maybe even thousand, to find a handful of
goods ones in the end.
2. Idea screening- the next step in the new product development process is idea screening.
Idea screening means nothing else than filtering the ideas to pick out good ones. In other
words, all ideas generated are screened to spot good ones and drop ones as soon as possible.
While the purpose of idea generation was to create a large number of ideas, the purpose of the
succeeding stages is to reduce that number.
3. Concept development and testing- to go on in the new product development process,
attractive ideas must be developed into product concept. A product concept is a detailed
version of the new-product idea stated in meaningful consumer terms.
4. Marketing strategy development- the next step in the new product development process
is the marketing strategy development. When a promising concept has been developed and
tested, it is time to design and initial marketing strategy for the new product based on the
product concept for introducing this new product to the market.
5. Business analysis- one decided upon a product concept and marketing strategy,
management can evaluate the business attractiveness of the proposed new product. The fifth
NGBDU, DEPT OF MGT 7|Page
step in the new product development process involves a review of the sales, cost and profit
projection for the new product to fid out whether these factors satisfy the company’s
objectives.
6. Product development - the new product development process goes on with actual product
development. Up to this point, for, many new products concept there may exist only a word
description, a drawing or perhaps a rough prototype. But if the product concept passes the
business test, it must be developed into a physical product to ensure that the product idea can
be turned into a workable market offering. The problem is, though, that at this stage, R&D
and engineering cost cause a huge jump in investment.
7. Test marketing - the last stage before commercialisation in the new product development
process is test marketing. In this stage of the new product development process, the product
and its proposed marketing programme are tested in realistic market settings. Therefore, test
marketing gives the marketer experience with the marketing the product before going to the
great expense of full introduction.
8. Commercialisation - test marketing has given management the information needed to
make the final decision launch or do not launch the new product. The final stage in the new
product development process is commercialisation. Commercialisation means nothing else
then introducing a new product into the market. At this point, the highest costs are incurred:
the company may need to be build or a rent a manufacturing facility.
1. Law and order situation- plant location must be at that place where law and order
situation is in control. Entrepreneurs give a lot of importance to this factor while
locating a business unit in any state, or region.
2. Availability of infrastructure facilities- plant location which is selected must have
proper infrastructure facilities. Without good infrastructure facilities, it will be
difficult to do business efficiently. The infrastructure facilities are the backbone of all
industries. Without it business cannot to be done.
Or = 50
40
= 1.25
The index is greater than 1; therefore, industry appears to be centralized in that area.
2. Coefficient of location: Coefficient of localization indicates the propensity of
concentration of industries. This has no relation as such with the area. If the
percentage of workers over different areas is also given in percentage, the variance
between the two percentage is divided by 100 which give the coefficient of location.
The coefficient of localization can be calculated in the following manner:
% of workers in - % of workers in
The area particular industry
Coefficient of localisation = 100
Take an example: Suppose the percentage of workers in the area is 90 and those
engaged in a particular industry is 60. The coefficient would be found out in this
manner.
Since the coefficient of localization is less than unity or one, industries have a
tendency of decentralization in that area.
Following are the points of criticism against the theory of location given by
florence:
1. Ignorance of causes of location: The theory tells only whether the industry is
centralized or decentralised but does not give the causes of such a tendency.
2. Difficulty of knowing propensity of localization: It is difficult to know only on
the basis of coefficient of localization whether there is propensity of centralization or
decentralization.
3. Ignorance of favourable local conditions: The theory does not care for the
favourable local factors influencing centralization of industries.
4. Absence of knowledge of productive capacity: The theory given by Florence
emphasizes the number of workers in calculating the index and coefficient but ignores
production. It is difficult to know the productive capacity of different areas. In spite of
these deficiencies the theory at least suggests a way to know the tendency of
localization of industries.
Meaning of layout: Master plan or blueprint of a printed or published work (such as
an advertisement, book, magazine, newspaper, or website) that lays out the
arrangement of its different graphic elements (such as body copy, colors, headlines,
illustrations, scale). It establishes the overall appearance, relative importance, and
relationship between the graphic elements to achieve a smooth flow of information
(message) eye movement for maximum effectiveness or impact. Often alternative
layouts ( called roughs ) are prepared to explore different arrangements before the
final layout is made for printing or production.
Plant layout
Meaning:Plant layout is the most effective physical arrangement, either existing or in plans
of industrial facilities i.e. arrangement of machines, processing equipment and service
departments to achieve greatest co-ordination and efficiency of 4 M’s (Men, Materials,
Machines and Methods) in a plant.
Layout problems are fundamental to every type of organization/enterprise and are
experienced in all kinds of concerns/undertakings. The adequacy of layout affects the
efficiency of subsequent operations.
1. To achieve economies in handling of raw materials, work in- progress and finished goods.
The objectives of plant layout have been nicely explained by Shubin and Madeheim. “Its
objective is to combine labour with the physical properties of a plant (machinery, plant
services, and handling equipment) in such a manner that the greatest output of high quality
goods and services, manufactured at the lowest unit cost of production and distribution, will
result.”
1. Principle of Overall Integration: According to this principle the best layout is one which
provides integration of production facilities like men, machinery, raw materials, supporting
activities and any other such factors which result in the best compromise.
2. Principle of Minimum Distance: According to this principle, the movements of men and
materials should be minimized.
3. Principle of Flow: According to Muther, the best layout is one which arranges the work
station for each operate process in same order or sequence that forms treats or assembles the
materials.
4. Principle of Cubic Space Utilization: According to this, the best layout utilizes cubic space
i.e. space available both in vertical and horizontal directions is most economically and
effectively utilized.
5. Principle of Satisfaction and Safety: According to this principle, best layout is one which
provides satisfaction and safety to all workers.
6. Principle of Flexibility: In automotive and other allied industries where models of products
change after sometime, the principle of flexibility provides adoption and rearrangements at a
minimum cost and least inconvenience.
(2) Plant location: Location of a plant greatly influences the layout of the plant. Topography,
shape, climate conditions, and size of the site selected will influence the general arrangement
of the layout and the flow of work in and out of the building.
(3) Nature of the product: Nature of the commodity or article to be produced greatly affects
the type of layout to be adopted. In case of process industries, where the production is carried
in a sequence, product layout is suitable. For example, soap manufacturing, sugar producing
units and breweries apply product type of layout. On the other hand in case of intermittent or
assembly industries, process type of layout best suited. For example, in case of industries
manufacturing cycles, typewriters, sewing machines and refrigerators etc., process layout
method is best suited.
Production of heavy and bulky items need different layout as compared to small and light
items. Similarly products with complex and dangerous operations would require isolation
instead of integration of processes.
Plant layout is generally determined by taking into consideration the quantum of production
to be produced. There are three systems of production viz.,
Under this method peculiar, special or non- standardized products are produced in accordance
with the orders received from the customers. As each product is non- standardized varying in
size and nature, it requires separate job for production. The machines and equipment’s are
adjusted in such a manner so as to suit the requirements of a particular job.
Job production involves intermittent process as the work is carried as and when the order is
received. Ship building is an appropriate example of this kind. This method of plant layout
viz., Stationery Material Layout is suitable for job production.
This method involves a continuous production of standardized products on large scale. Under
this method, production remains continuous in anticipation of future demand. Standardization
is the basis of mass production. Standardized products are produced under this method by
using standardized materials and equipment. There is a continuous or uninterrupted flow of
production obtained by arranging the machines in a proper sequence of operations. Product
layout is best suited for mass production units.
Instead of making one single product as in case of job production a batch or group of
products is produced at one time, It should be rremembered
emembered here that one batch of products
has no resemblance with the next batch. This method is generally adopted in case of biscuit
and confectionary manufacturing, medicines, tinned food and hardware’s like nuts and bolts
etc.
Availability of floor space can be other decisive factor in adopting a particular mode of
layout. If there is a scarcity of space, product layout may be undertaken. On the other hand
more space may lead to the adoption of process layout.
The type of manufacturing process undertaken by a business enterprise will greatly affect the
type of layout to be undertaken.
If all the processing equipment and machines are arranged according to the sequence of
operations of the product, the layout is called product type of layout. In this type of layout,
only one product of one type of products is produced in an operating area. This product must
be standardized and produced in large quantities in order to justify the product layout.
The raw material is supplied at one end of the line and goes ffrom
rom one operation to the next
quite rapidly with a minimum work in process, storage and material handling. Fig. 8.3 shows
product layout for two types of products A and B.
(iv) Less floor area is occupied by material in transit and for temporary storages.
(iii) If one or two lines are running light, there is a considerable machine idleness.
(iv) A single machine break down may shut down the whole production line.
The process layout is particularly useful where low volume of production is needed. If the
products are not standardized, the process layout is more low desirable, because it has creator
process flexibility than other. In this type of layout, the machines and not arranged according
to the sequence of operations but are arranged according to the nature or type of the
operations. This layout is commonly suitable for non repetitive jobs.
Same type of operation facilities are grouped together such as lathes will be placed at one
place, all the drill machines are at another place and so on. See Fig. 8.4 for process layout.
Therefore, the process carried out in that area is according to the machine available in that
area.
(i) There will be less duplication of machines. Thus, total investment in equipment purchase
will be reduced.
(ii) It offers better and more efficient supervision through specialization at various levels.
(iii) There is a greater flexibility in equipment and man power thus load distribution is easily
controlled.
(v) Break down of equipment can be easily handled by transferring work to another
machine/work station.
(vi) There will be better control of complicated or precision processes, especially where much
inspection is required.
(i) There are long material flow lines and hence the expensive handling is required.
(ii) Total production cycle time is more owing to long distances and waiting at various points.
(iii) Since more work is in queue and waiting for further operation hence bottle necks occur.
(v) Since work does not flow through definite lines, counting and scheduling is more tedious.
(vi) Specialization creates monotony and there will be difficult for the laid workers to find
job in other industries.
This type of layout is the least important for today’s manufacturing industries. In this type of
layout the major component remain in a fixed location, other materials, parts, tools,
machinery, man power and other supporting equipment’s are brought to this location.
The major component or body of the product remain in a fixed position because it is too
heavy or too big and as such it is economical and convenient to bring the necessary tools and
equipment’s to work place along with the man power. This type of layout is used in the
manufacture of boilers, hydraulic and steam turbines and ships etc.
(iii) The task is usually done by gang of operators, hence continuity of operations is ensured
(iv) Production centers are independent of each other. Hence, effective planning and loading
can be made. Thus total production cost will be reduced.
(v) It offers greater flexibility and allows change in product design, product mix and
production volume.
(iii) Complicated fixtures may be required for positioning of jobs and tools. This may
increase the cost of production.
Now a days in pure state any one form of layouts discussed above is rarely found. Therefore,
generally the layouts used in industries are the compromise of the above mentioned layouts.
Every layout has got certain advantages and limitations. Therefore, industries would to like
use any type of layout as such.
Flexibility is a very important factory, so layout should be such which can be molded
according to the requirements of industry, without much investment. If the good features of
all types of layouts are connected, a compromise solution can be obtained which will be more
economical and flexible.
Any avoidable amount spent on materials or any loss due to wastage of materials increases
the cost of production. The object of materials management is to attack materials cost on all
fronts and to optimize the overall end results. Materials management connotes controlling the
kind, amount , location and turning of the various commodities used in and produced by the
industrial enterprises. It is the control of materials in such a manner that it ensures maximum
return on working capital.
As per De Rose all those functions which start with the procurement of materials and end
with completion of manufacturing are a part of material management.N.K. Nair: “Material
management is the integrated functioning of the various sections of an organization dealing
with the supply of materials and allied activities in order to achieve maximum co-ordination.”
N.K. Nair has emphasized the co-ordination of all those activities which are related to the
efficient use of materials.
1. Low prices- it material department succeeds in reducing the price of items it buys, it
contributes in not only reducing the operating cost but also in enhancing the profits.
2. Lower inventories- by keeping inventories low in relation to sales, it ensures that less
capital is tied up in inventories. This increases the efficiency with which the capital of the
company is utilized resulting in higher return on investment. Storage and carrying costs are
also lower.
3. Reduction in real cost- efficient and economical handling of materials and storage lowers
the acquisition and possession cost resulting in the reduction in the real cost.
2. New developments: the staff of the materials department deals regularly with the suppliers
responsible for ne development in material handling. These developments can be successfully
applied in material handling and management.
3. Make or buy decisions: the material manager with regular reviews of cost and availability
of materials can safely conclude that whether the material is to be purchased or developed in
the organisation itself.
1. The material cost content of total cost is kept at a reasonable level. Scientific purchasing
helps in acquiring materials at reasonable prices. Proper storing of materials also helps in
reducing their wastages. These factors help in controlling cost content of products.
2. The cost of indirect materials is kept under check. Sometimes cost of indirect materials also
increases total cost of production because there is no proper control over such materials.
3. The equipment is properly utilized because there are no break downs due to late supply of
materials.
4. The loss of direct labour is avoided.
5. The wastages of materials at the stage of storage as well as their movement is kept under
control.
6. The supply of materials is prompt and late delivery instances are only few.
7. The investments on materials are kept under control as under and over stocking is avoided.
8. Congestion in the stores and at different stages of manufacturing is avoided.
6. Receiving: The receiving department is responsible for the unloading of materials, counting
the units, determining their quality and sending them to stores etc. The purchasing
department is also informed about the receipt of various materials.
Meaning of inventory, Types of inventory: Inventory is the term for the goods available
for sale and raw materials used to produce goods available for sale. Inventory represents one
of the most important assets of a business because the turnover of inventory represents one of
the primary sources of revenue generation and subsequent earnings for the company’s
shareholders.
Inventory is the array of finished goods or goods used in production held by a company.
Inventory is classified as a current asset on a company’s balance sheet, and it serves as a
buffer between manufacturing and order fulfilment. When an inventory item is sold, its
carrying cost transfers to the cost of goods sold (COGS) category on the income statement.
INVENTORY TYPES: Generally, inventory types can be grouped into four classifications:
raw material, work-in-process, finished goods, and MRO goods.
1. RAW MATERIALS: Raw materials are inventory items that are used in the manufacturer’s
conversion process to produce components, subassemblies, or finished products. These
inventory items may be commodities or extracted materials that the firm or its subsidiary has
produced or extracted. They also may be objects or elements that the firm has purchased from
outside the organization. Even if the item is partially assembled or is considered a finished
good to the supplier, the purchaser may classify it as a raw material if his or her firm had no
input into its production. Typically, raw materials are commodities such as ore, grain,
minerals, petroleum, chemicals, paper, wood, paint, steel, and food items. However, items
such as nuts and bolts, ball bearings, key stock, casters, seats, wheels, and even engines may
be regarded as raw materials if they are purchased from outside the firm.
Generally, raw materials are used in the manufacture of components. These components are
then incorporated into the final product or become part of a subassembly. Subassemblies are
then used to manufacture or assemble the final product. A part that goes into making another
part is known as a component, while the part it goes into is known as its parent. Any item that
does not have a component is regarded as a raw material or purchased item. From the product
structure tree it is apparent that the rolling cart’s raw materials are steel, bars, wheels, ball
bearings, axles, and caster frames.
Any item that has a parent but is not a raw material is considered to be work-in-process. A
glance at the rolling cart product structure tree example reveals that work-in-process in this
situation consists of tops, leg assemblies, frames, legs, and casters. Actually, the leg assembly
and casters are labeled as subassemblies because the leg assembly consists of legs and casters
and the casters are assembled from wheels, ball bearings, axles, and caster frames.
3. FINISHED GOODS: A finished good is a completed part that is ready for a customer order.
Therefore, finished goods inventory is the stock of completed products. These goods have
been inspected and have passed final inspection requirements so that they can be transferred
out of work-in-process and into finished goods inventory. From this point, finished goods can
be sold directly to their final user, sold to retailers, sold to wholesalers, sent to distribution
centers, or held in anticipation of a customer order.
Any item that does not have a parent can be classified as a finished good. By looking at the
rolling cart product structure tree example one can determine that the finished good in this
case is a cart.
Inventories can be further classified according to the purpose they serve. These types include
transit inventory, buffer inventory, anticipation inventory, decoupling inventory, cycle
inventory, and MRO goods inventory. Some of these also are know by other names, such as
speculative inventory, safety inventory, and seasonal inventory.
4. MRO GOODS INVENTORY: Maintenance, repair, and operating supplies, or MRO goods,
are items that are used to support and maintain the production process and its infrastructure.
These goods are usually consumed as a result of the production process but are not directly a
part of the finished product. Examples of MRO goods include oils, lubricants, coolants,
janitorial supplies, uniforms, gloves, packing material, tools, nuts, bolts, screws, shim stock,
and key stock. Even office supplies such as staples, pens and pencils, copier paper, and toner
are considered part of MRO goods inventory.
Inventory management is a practice of tracking and controlling the inventory orders, its usage
and storage along with the management of finished goods that are ready for sale. If the
inventory in not managed properly, it can lead to increase in storage cost, working capital
crunch, wastage of labor resources, increase in idle time, disruption of the supply chain, etc.
all this leads to a reduction in sales and unsatisfied customers. Therefore inventory
management is an important aspect of the business which should not be ignored and must be
managed properly.
1. Supply chain planning- these systems provide information that help business in the
planning of their supply chain. Some of the important supply chain planning functions as
follows:
* forecasting demand for specific products and preparing sourcing and manufacturing plan
for those products.
● Managing the flow products from the manufacturers to distributors to retailers and
finally to customers in order to ensure the accurate delivery of products.
● Providing information about the status of orders being processed so that the vendors
could provide the exact delivery dates to customers
● Improve the customer service by delivering them the right product at the right time
and at the right location, which in tum increase the organization’s sales.
● Enable the companies to bring the products to the market at a quicker rate. thus , the
companies get their payment sooner than those who lack an efficient supply chain.
● Lower the total supply chain cost, including procuring materials cost, transportation
cost, inventor, carrying cost, etc. the reduction in supply chain cost helps to increase
the firm’s profitability.
Objective:
1. Reducing cost- getting the lowest price for a particular product or service may not be
necessary, but purchasers strive to save money for their businesses by getting the best prices
and terms overall. Capitalizing on incentives and discounts that suppliers offer is important.
2. Diversifying supply- spending to much with one supplier is risky. If that suppliers should
have trouble fulfilling their obligations or raise their prices significantly, the company that
depends on them may have to delay delivery of goods to theirs customers or raise their prices,
which could cost them business.
3. Fulfilling business requirements- doing business with the right suppliers can matter as
much as pricing and supplying.for example, companies may want to ensure that they support
small businesses by allocating a certain percentage of their purchasing budgets accordingly.
5. Managing relationships- purchasing professionals can work with just about anyone in
their companies. They may deal with representatives from marketing, finance and logistics
departments to name just a few.
6. Spending wisely- purchasing often accounts for more than half of a company’s spending.
Investing purchasing dollars correctly can help a company expand market share and increase
its sales by allowing it to bring quality products to market first.
Functions of purchasing:
1. Procuring raw materials and other resources- one role of the purchasing department is
to procure all necessary materials needed for production or daily operation of the company or
government organization. For a manufacturing company, this might include raw materials
such as iron, steel, aluminum or plastics, but it also might include tools, machinery, delivery
trucks or even the office supplies needed for the secretaries and sales team.
2. Achieving the best possible price- a purchasing department also is charged with
continuously evaluating whether it is receiving these materials at the best possible price in
order to maximise profitability. This can be challenging for a small business that may
purchase in larger vendor and which thus may not receive the same type of bulk discounts.
4.Compliance with business protocols- the purchasing department also must ensure that it
is complying with all company policies. For example, in a small business, individual staff
members may communicate with the purchasing needs for things such as office supplies or
computer.
Principles of purchasing :
1. Right quality- the term right quality refers to a suitability of an item for the purpose it is
required. For producing the goods of best quality, the best grade of raw material may be the
right quality whereas for producing items of medium quality, the average lowest grade may
be the right quality.
2. Right quantity- materials purchased should be of right quantity. The right quantity is the
quantity that may be purchased at a time with minimum total cost and which obviates
shortage of materials.
3. Right time- the time at which the purchase are to be made is of vital importance. In case of
items used regularly, right time when the stock reaches the minimum level. The recorder
level of material is fixed for each item under the principle of right time.
4. Right source- selecting the right source for the purchase of materials is an important
consideration in the purchase procedure. The right source for the procurement of materials is
that supplier who can supply the material of right quality as ordered, in right quantity as
ordered, at a right time.
5. Right price- determination of right price is a difficult task. It is the main object of any
organisation to procure the material items at the right price. It is that price which brings the
best ultimate value of the money invested in purchasing the materials.
6. Right place. Besides obtaining the materials of the right quality and quantity from the
right source at the right place, it should be ensured that the materials are available at the right
place.
1. The identification of need- this is the step where your company wants to provide or add a
service for their customer, for which it need to acquire a product or they need something for
their internal operations, or for employees. Therefore the need for a purchase is identified.
2. Selecting a specific product- based on highly developed and competitive market, there
are a large amount of suppliers available on market able to provide this kind of machine. The
next step in the purchasing process consists in selecting a specific product.
4. Price- what is the price of the product or the budget the company has for the product or
service it is looking for? As the price plays a vital role in the final selection of the desired
purchasing item, the company should establish a desired budget for the respective purchase.
5. Contacting suppliers- the fifth step consists in researching and identifying potential
suppliers. Usually companies tend to start focusing first on who supplies competing
companies with resources before they start looking outside their area.
6. Finalizing suppliers- after two or more suppliers are shortlisted, and are able to meet the
requirements set by the company, then the company is going to ask the final questions from
suppliers.
7. The purchase- with all the above steps done, the company finalizes on one supplier. Or
alternatively, it can place 70% of its orders to one supplier and 30% to another so that it
maintains relations with both the suppliers and has a safety net in case any supplier is not able
to meet demand or requirements.
Types of purchases
1. Personal purchases- the consumer purchases for the consumption of the themselves, then
they fall into this very important category class. They are ultimately driving the economy
through the purchase of it products therefore the economy becomes dependent on them.
2. Mercantile purchasing- facilitated by middlemen for the intention of re-sale to meet
others requirements. Agents, wholesalers and retailers come under this category providing
their own channels of distribution to the consumer.
3. Industrial purchasing- the purchaser is buying to convert material into finished goods and
product. It entails buying raw materials. Components, supplies and consumable stores, spares
and tools, machines and equipment and office appliance.
David A. Garvin, a specialist in the area of quality control, argues that quality can be used in
a strategic way to compete effectively and an appropriate quality strategy would take into
consideration various important dimensions of quality
Eight dimensions of product quality management can be used at a strategic level to analyze
quality characteristics. The concept was defined by David A. Garvin, formerly C. Roland
Christensen Professor of Business Administration at Harvard Business School (died 30 April
2017). Some of the dimensions are mutually reinforcing, whereas others are not—
improvement in one may be at the expense of others. Understanding the trade-offs desired by
customers among these dimensions can help build a competitive advantage.
2. Features: These are characteristics that are supplemental to the basic operating
characteristics. In an automobile, for example, a stereo CD player would be an additional
feature.
It addresses the probability that the product will work without interruption or breaking down.
5. Durability: It measures the length of time that a product performs before a replacement
becomes necessary. The durability of home appliances such as a washing machine can range
from 10 to 15 years.
8. Perceived quality: An equally important dimension of quality is the perception of the quality
of the product in the mind of the consumer. Honda cars, Sony Walkman and Rolex watches
are perceived to be high quality items by the consumers.
Definition:
According to Alford and Beatty “ Quality control means the recognition and removal of
identifiable causes and defects, and variables from the set standards.”
According to J.A. Shubin “quality control is used to connote all those activities which are
directed for defining, controlling and maintaining quality”.
1. To establish the desired quality standards which are acceptable to the customers?
2. To discover flaws or variations in the raw materials and the manufacturing processes in
order to ensure smooth and uninterrupted production.
3. To evaluate the methods and processes of production and suggest further improvements in
their functioning.
4. To study and determine the extent of quality deviation in a product during the
manufacturing process.
5. To analyse in detail the causes responsible for such deviation.
6. To undertake such steps which are helpful in achieving the desired quality of the product.
(ii) Under centralized inspection, it is easier to keep records of items/parts which are
approved or rejected.
(ii) Inspector can immediately locate the fault and suggest rectification.
Point of Comment:
SQC does not produce a quality product. It merely informs management that things are not
going as they should. Management must take necessary action to remove the causes of
variations and ensure production of quality products.
event.”
(ii) Inspection can be cent per cent; while SQC always involves sampling.
Techniques of SQC:
Techniques of SQC can be divided into two parts:
(1) Process control
A process is considered out of control and an action to check and correct the process is taken;
when a plotted point falls outside the control limits.
Suppose N = 9000; n = 300 and C = 7; then this sampling plan means that a lot of 9000 items
has 300 units (sample size) inspected. If seven or less defectives are found in 300 units
sample; the lot is accepted. If eight or more defectives are found in the sample; the lot is
rejected.
A close study of acceptance sampling technique would reveal that there is likelihood that a
lot of satisfactory quality is rejected on the basis of sample result. This is technically called
producer’s risk. Similarly, the consumer (or buyer) has the risk of accepting a lot of
unsatisfactory quality, on the basis of sample results. This risk is called consumer’s risk.
Advantages of SQC:
(i) Reduced Cost:
Since only a fraction of output is inspected; costs of inspection are greatly reduced.