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    A Senior Waitress Roles

    Uploaded by

    bonifacegitahi4

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    A Senior Waitress Roles

    Uploaded by

    bonifacegitahi4
    1 views2 pages

    Original Title

    A senior waitress roles

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    1 views2 pages

    A Senior Waitress Roles

    Uploaded by

    bonifacegitahi4

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    A senior waitress, often referred to as a lead server or head waitress, has responsibilities beyond those

    of a regular waitress. Their role includes overseeing the floor operations, training junior staff, ensuring
    customer satisfaction, and sometimes handling administrative tasks. Here are some key responsibilities
    and duties of a senior waitress:

    1. Supervision and Leadership

    Team Coordination: Oversee and coordinate the activities of the waitstaff to ensure efficient service.

    Training: Train new waitstaff on restaurant procedures, customer service skills, and safety standards.

    Mentorship: Act as a mentor and support system for junior staff, providing guidance and resolving any
    issues they encounter.

    2. Customer Service

    Ensure Satisfaction: Ensure that customers have a positive dining experience by addressing any
    complaints or special requests promptly and professionally.

    VIP Service: Provide extra attention and service to VIP guests or regular customers.

    Handle Issues: Resolve any customer complaints or issues that arise during service.

    3. Operational Duties

    Table Assignments: Manage table assignments and seating arrangements to optimize the dining area and
    minimize wait times.

    Order Management: Oversee the timely and accurate taking and delivery of orders.

    Inventory Management: Monitor and manage inventory levels of supplies and inform the management
    of any shortages.

    4. Administrative Tasks

    Scheduling: Assist in creating and managing staff schedules to ensure adequate coverage during shifts.

    Reports: Prepare daily reports on staff performance, sales, and any incidents that occurred during the
    shift.

    Compliance: Ensure that all staff adhere to health and safety regulations and restaurant policies.

    5. Quality Control

    Food and Beverage Standards: Ensure that all food and beverages meet the restaurant's quality
    standards before being served to customers.

    Cleanliness: Maintain cleanliness and organization in the dining area and ensure that all health and
    safety standards are met.

    6. Communication
    Liaison: Act as a communication link between the kitchen staff and the waitstaff to ensure smooth
    operations.

    Feedback: Gather and relay feedback from customers and staff to the management to help improve
    service quality.

    7. Financial Responsibilities

    Cash Handling: Assist with cash handling, including closing out registers and ensuring accurate
    transaction records.

    Upselling: Encourage and train staff to upsell menu items to increase sales.

    8. Event Coordination

    Special Events: Assist in planning and executing special events, such as private parties, corporate
    functions, and holiday celebrations.

    Coordination: Coordinate with event planners, kitchen staff, and other relevant personnel to ensure
    successful event execution.

    9. Professional Development

    Stay Updated: Keep abreast of industry trends, new service techniques, and culinary innovations.

    Continuous Improvement: Seek opportunities for professional development and encourage the same in
    junior staff.

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