Yes: it helps create a USP in a competitive industry; helps build reputation and
brand loyalty, which can increase revenue in the long term; supports local communities, which can lead to positive publicity.
No: it is a competitive industry so it is more important to cut costs to keep prices
as low as possible; the cost of premiums to customers might have to rise if too much is spent on CSR projects; it depends on how responsive to price changes consumer demand is.
Overall judgement in context is required such as an assessment of whether this
insurance company deals directly with final consumers or not. If it does not, its business customers might be more concerned with low-cost insurance than with the social responsibility policies of insurance providers. Kenya Re, as one of the largest insurance businesses in Africa, operates in a competitive industry that is experiencing rapid growth. The company has outlined several business objectives, including promoting professionalism and ethics, increasing return on capital, and expanding revenue in new and existing markets. Additionally, Kenya Re has embraced a corporate social responsibility (CSR) objective, focusing on the 'Ability Beyond Disability' campaign. This initiative aims to improve the quality of life for individuals with physical disabilities by providing assistance and medical support. Considering the context and characteristics of Kenya Re, it is appropriate for the company to have a CSR objective. Here's why: 1. Social Impact: By focusing on the 'Ability Beyond Disability' campaign, Kenya Re is addressing a significant social issue and making a positive impact on the lives of physically challenged individuals. This aligns with the principles of CSR, which emphasize contributing to the well-being of society. 2. Relevance to the Business: Kenya Re's CSR objective is relevant to its core business activities. As an insurance company, it deals with risk management and protection. By supporting individuals with physical disabilities, Kenya Re demonstrates its commitment to inclusivity and social welfare, which enhances its reputation and strengthens its relationship with stakeholders. 3. Stakeholder Expectations: In today's business landscape, stakeholders, including customers, employees, and investors, increasingly expect companies to demonstrate social responsibility. By actively engaging in CSR initiatives, Kenya Re meets these expectations and enhances its brand image, attracting socially conscious customers and investors. 4. Employee Engagement: A CSR objective can also boost employee morale and engagement. Employees are more likely to feel proud of working for a company that contributes to society and supports meaningful causes. This can lead to increased productivity, loyalty, and a positive work environment. 5. Long-Term Sustainability: Embracing CSR can contribute to the long-term sustainability of the company. By addressing social and environmental issues, Kenya Re can mitigate risks, build resilience, and create a positive legacy. This can enhance its competitiveness and ensure its continued success in the evolving business landscape. In conclusion, Kenya Re's CSR objective, focusing on the 'Ability Beyond Disability' campaign, is appropriate for the company. It aligns with its business objectives, addresses a significant social issue, meets stakeholder expectations, and contributes to long-term sustainability. By actively engaging in CSR, Kenya Re demonstrates its commitment to social welfare and enhances its reputation as a responsible corporate citizen.