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    IMT - LisaBenton - Syed Shahid Hussain

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    IMT - LisaBenton - Syed Shahid Hussain

    Uploaded by

    shahidsyed379
    2 views7 pages
    gg

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    IMT_LisaBenton_Syed Shahid Hussain

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    2 views7 pages

    IMT - LisaBenton - Syed Shahid Hussain

    Uploaded by

    shahidsyed379
    gg

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 7

    Name SYED SHAHID HUSSAIN

    Question 1

    Instance 1 - The first instance where the friction between Lisa and Linton was during
    her first day in the office. Linton remarked that ‘she doesn’t like MBAs’. This remark
    along with the cool and disinterested welcome she got from her boss was a primary
    friction point

    Instance 2 - Richard Clark, the group product manager who had impressed her during
    the recruitment process barely recognized her nor welcomed her into the
    organization. He had given her a cold welcome

    Instance 3 - Scoville’s condescending manner in which he spoke to her and he was


    acting like an overbearing big brother. He assigned her menial tasks like copying
    reports. This was another friction point during her first few weeks

    Question 2
    Part A .

    Trait Level: High/Low Example supporting the answer

    Openness to Scoville moved from the operations


    Experience department to marketing department with
    sharp contrasting roles. This was the
    reasoning behind his high score.

    Conscientiousness The copying episode with Lisa where


    Scoville was frantically making changes at
    the last moment is evidence for his low
    conscientiousness

    Extraversion He doesn’t mingle well with other


    department workers. This was evident
    when he doesn’t join them for lunch. This
    point can further be supported by the fact
    that a challenge is getting things done
    from other departments

    Agreeableness He was critical in his approach. This was


    supported by the events of Lisa’s first day
    interactions with him where he was
    extremely critical of MBA graduates. He
    was also found to be extremely irritable by
    other employees who took Lisa’s side later
    on
    Neuroticism Scoville was nice to Lisa in the beginning
    by answering her questions and doubts.
    But he threw a temper tantrum during his
    disagreement with Lisa on the
    assumptions on Pure and Fresh’s pricing
    strategy. Due to this emotional instability
    his neuroticism score is high

    PART B

    Lisa can initiate an emotional connect with Scoville. She could assess what ticks him
    and what doesn’t by connecting with him outside the office on an emotional level. She
    can make herself indispensable to Scoville by using her relationships with other
    department colleagues in getting work done quickly for him. Scoville’s increasing
    reliance on her can improve her relationship with him.

    Question 3
    Part A .

    It is the hidden area/ façade. Due to her initial interactions, she had subdued her
    characteristics.

    Part B

    Lisa should use her conversational skills with Linton and develop a relationship with
    her. The drivers for both Linton and Lisa are that they are both women who are
    ambitious. Developing a camaraderie with Linton should be easier if Lisa connected
    with her using this driver. Lisa can make herself more visible by getting onto
    interesting projects that increases her visibility to Scoville and Linton. This would
    make other colleagues mention good things about her, this creates a network of
    influence for Lisa. Lisa should stop acting like a learner in the future and be assertive
    with her recommendations and pitch relevant ideas during staff meetings.

    Question 4

    1. Linton should mention how Benton is an asset to the company, so she does not
    feel discouraged when Linton points out the improvements.

    2. Linton should listen to Benton’s point of view rather and give her a chance to
    explain herself.

    3. Rather than telling the problem, Linton should advise her how she can work on her
    Question 5

    Three engagement tactics that could have helped Lisa in feeling more motivated to
    work in House world.

    1) Work appreciation

    2) Training and Coaching

    3) Fun activities

    Question 6

    Part A .

    The soft tactics that can show personal power are:

    • Persuasion

    • Exchange

    • Impression Management

    She can also exchange Favors with Scoville. By helping him with tasks she can
    influence him to accept her points of view.
    Assertiveness: Lisa can be more assertive in her conversations with Scoville and
    Linton. The conversation with Lisa when she said she doesn’t like MBA’s and she
    could have given assertive feedback to Scoville about his abhorrent style of
    management. This could have minimized her negative experiences.

    Question 7

    Yes, there has been a breach of ethics from Lisa’s coworkers.

    1. When Scoville and Benton had an argument, Scoville went to Linton, and she

    yelled at her.

    2. Linton was responsible for the growth of her subordinates, but she is always

    preoccupied with herself thus neglecting her team members as it can been shown

    that Linton was supposed to take Benton for lunch on the first day and she took her to

    lunch after three months on her first performance evaluation.

    Question 8
    According to my opinion Lisa should not leave her job at Houseworld because:

    1. The foremost reason for Benton to join Houseworld was that she would receive
    classical marketing training in a structured environment from an industry leader.

    2. Rather than running from problems should think of conflict resolution methods as
    this would help her grow for bigger challenges. She can take help of Linton's boss
    Vernon and she should learn to work with Scoville making her better at working with
    teams.

    3. As Benton already gets along with her peers and the management has increased
    the number of Harvard and Management recruits, she has a better opportunity to
    advance in her career at Houseworld.

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