shubhaminame01@gmail.

com
[email protected]
Meenakshi m

Naag +1
(647)891-6772

BUSINESS ANALYST Mississauga, ON

CAREER To take the challenging post for understanding business needs, assessing
OBJECTIV the impact, capturing, analyzing& documenting requirements with
E
supporting the communication and delivery of those requirements to
relevant parties. Highly seasoned and reliable Business Analyst with a
superb customer satisfaction record

PROFILE
SUMMARY  Experience in mapping business requirements, and designing customized
solutions with strong analytical skills and ability to analyze business
practices and define optimal procedures.
 Good problem solving and analytical skills to design customized solutions
and perform gap analysis.
 Expertise in Requirements Elicitation and Management, SWOT Analysis,
and Change Management and reducing ambiguity associated with complex
requirements.
 Well versed in modeling the requirements using Use Case Diagrams &
Process Flow Diagrams using drawing tools, and coming up with screen
designs using wireframe Tools (Balsamiq).
 Professional in deriving BRD & FRD documents.
 Expertise in preparing User Stories based on the Acceptance Criteria.
Identify and resolve issues with missing stories and conflicting
requirements. Sprint wise prototypes were developed by using the tool
Balsamiq.
 Ensured delivery features address customer needs.
 Expertise in Jira tool to capture epics, user stories, risks, and issues and
manage stakeholder expectations.
CORE  Professional in Facilitating UAT and Getting Signoff documents from
COMPETENCIES clients.

 Requirement Elicitation Techniques

 Business Analysis &Implement Solution
 Client Engagements
 Requirements Management
 Problem Analysis
 Root Cause Analysis
 SWOT Analysis
 Change Management
 Agile Scrum &Waterfall SDLC Models
 Documentation (BRD&FRS)
 Process Flows & Use cases
 User Stories &Acceptance Criteria

SKILL SET
 Documentation: MS office suite
 Methodologies (Models): Agile
(Scrum)
 Testing: Manual Testing
 Project Management Tool: JIRA
 Prototyping tools: Balsamiq
2.0., Creately Charts
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CERTIFICATIONS
 Certified Business Analyst from BACentric Solutions endorsed by IIBA
EEP

WORK EXPERIENCE

Currently working with Bill Gosling Outsourcing Company |Jan’ 2023

till date
Designation: Customer Service Representative
Role: Business Analyst
I worked with the client’s name CAA in Renewals from January to April later
they promoted and assigned me to another project with Multi Health Specialist
(MHS).
Responsibilities:

 Interacts with customers/ customer information on a daily basis, promptly

responding to all inquiries in a courteous and efficient manner. Provides
information to customers about product features.
 Proactively engage with customers and ensuring the requirements are met.
 Resolving escalations, documentation of customer journey flow and
feedback collection.
 Onboarding new customers & familiarizing them with end-to-end
features and specifications of product.

 Work with cross-functional teams & constantly connect with clients to

ensure an effective experience.

 Assisted product owner in preparing product backlog and product

roadmap.

 Involved in the release planning of the project.

 Participated in sprint planning meetings, daily standup and sprint

reviews, and retrospective meetings during the development cycle.
 Helps customers when they are faced with problems or need information
and/or ensure customer information is updated accurately.
 Help customers with complaints and questions, give customers information
about products and services
 Ensure to deliver BGO and client metrics and expectations on a regular
basis.
 Ensure customer satisfaction and provide professional customer support
 Update customer files with appropriate information and ensure information
being placed in customer files follow regulatory, client specific, and
corporate guidelines
 Engage with customers on all inbound/outbound calls, emails, and other
channels of communication applicable and/ or supports to update
customer’s account information
 Performing day to day administrative task and preparing report accordingly.
 Also work on email cases which was received from customer in MHS
 Work on purchase order and create quote on sandbox in MHS
 Reply customer’s email with respect to their quires for the products and
also taking inbound calls in MHS.
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 Proclarify consulting India pvt ltd| November 2021 to August
2022
Project Name: Procurement management system
Methodology: Agile
Tools used: JIRA, MS Excel
Role: Business Analyst
Responsibilities:
 Obtain and analyze business requirements by various techniques
 Creating use cases, use case diagrams and functional specification
document
 Involvement in several project management activities like project scoping,
planning, estimation, scheduling, organizing and controlling
 Preparing wireframes to show mock-up screens
 Work on reports and dashboards
 Involve in requirement analysis and documentation of the specifications as
required
 Work with balsamiq to facilitate discussion and understanding of the
product
 Working with JAD
Project Name: Online system
Tools used: MS Word, MS PowerPoint, MS Excel, MS Visio, Balsamiq
Role: Business Analyst
Responsibilities:
 Assisted a business case document by understanding the problem of the
client.
 Gathered requirements from the clients using Elicitation techniques.
 Prioritized the requirements using Moscow techniques.
 Documented all the requirements (BRD and FRS). Created software
requirement specifications (SRS).
 Performed stakeholder analysis and identified the stakeholders involved.
Also performed GAP analysis, SWOT analysis to analyse the project.
 Worked on MS Visio to draw use case diagrams and activity diagrams.
Documented use case specifications. Worked on Balsamiq to make
prototypes and wireframes.
 Create scrum board in JIRA for projects to define backlog projects
Alphageo (India) Limited, Hyderabad (India)| May’ 2015-Nov’ 2017
Designation: Company Secretary/Compliance Officer
Role: Compliance Officer
 Convening and Conducting of Board Meetings and Annual General Meeting.
 Preparing Power Point Presentation, Notices, Director Report, Resolutions
& minutes of AGM, EGM, BM and Committees Meeting.
 Performing day to day administrative task and preparing report accordingly.
 Sending email to the shareholders time to time, resolving their quires
regarding company; their shareholding and update them accordingly.
 Liaising with Shareholders, Banks and Coordinate with management.
 Dealing with Stock Exchanges for Quarterly Compliances and other regular
correspondence for a listed Company
 Complying with e-voting requirements and disclosing the results thereof to
Stock Exchanges.
 Preparation of Annual Report, Corporate Governance Report, Annual
Returns and other related documents.
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  Active role in finalization, Preparation and Maintenance of Statutory
Registers, Various forms and other documents as required under Companies
Act.
 Recorded change in article of association & other special assignment
related to corporate affairs.
 Assisted for settlement of insurance claims.
 Maintained compliance frameworks, policies and documentation to support
audits.
 Drafting of lease / rent agreement and various Policies & Codes.

Accomplishments
 Undergone 100 hours Computer training required for CS (Advance
knowledge of MS Office, Outlook)
 Cleared the exam of IT for CS (Company Secretary)
 Won Gold Medal in MSOP training for Best Project Repot
 Participated in basketball game at state level
 Achieved Certificate of Lakshmibai National Institute of Physical Education
as a basketball advance player
 Certified Yoga Teacher
 Got distinction in two subjects i.e., Financial Management and Governance,
Business, ethics & sustainability in CS professional examination.
EDUCATION
 An Associate member of the Institute of Companies Secretaries of India,
New Delhi, February 2015.
 Masters in commerce (M. Com) with Specialization in Business and
Marketing completed in 2012
 B. Com (Hons.) with Specialization in Finance and Economics.
 High Secondary Education with Specialization in Commerce and Accounts

www.resumekraft.com