23 NOOR BOX LANE, BECARAM DEWRI

RESUME OF DHAKA 1000, BANGLADESH

+8801940991186

RAIHAN MAHMUD [email protected]

Twitter/Blog/Portfolio

OBJECTIVE
As a highly motivated and skilled Automotive Engineer with a B.Sc. in Mechanical Engineering and a Diploma in
Automobile Engineering, I aim to leverage my five years of professional experience in providing exceptional
customer service, managing technical teams, and troubleshooting vehicle issues. My goal is to contribute to a
dynamic organization where I can utilize my expertise in a high-pressure, fast-paced environment to enhance
customer satisfaction, build lasting relationships, and drive the company’s reputation for excellence.

EDUCATION
B.Sc. in MECHANICAL | Sonargaon University, Panthapath Campus
2018 – 2022
Obtain CGPA 3.68 on Scale 4.
Diploma in Engineering (AUTOMOBILE)| MAWTS Institute of Technology
2010 – 2014
Obtain CGPA 3.95 on Scale 4.
HSC (SCIENCE)| University Laboratory School & College
2010 – 2012
Obtain GPA 4.90 on Scale 5.
SSC (SCIENCE)| Armanitola Govt. High School
2008 – 2010
Obtain GPA 5 on Scale 5.

CAREER SUMMARY

➢ B.Sc. in Mechanical Engineering and Diploma in Automobile Engineering with 5 years working experience.
➢ Providing customers service and build up positive customer relationships to ensure repeat business.
➢ Managing the technical team with proper guidance, planning and execution.
➢ Working in a high volume, the fast-paced atmosphere in high-pressure situations.
➢ Technical troubleshooting & diagnosing the vehicle to identify the vehicles problem.
➢ Responsible for managing customer complaints with respect to maintenance and service of vehicle.
➢ Trying to achieve customers' confidence, satisfaction and trust to increase the company's fame.
 EXPERIENCE
Service Advisor | Asian Motorspex Limited (Chery Bangladesh)
01ST APRIL, 2024 – PRESENT.
➢ Assisting customers with enquiries, bookings and service scheduling over the phone, in person and via
email.
➢ Welcoming and greets customers in a timely, friendly manner and obtains vehicle information.
➢ Listening customer complaints carefully and note down every complaint.
➢ Helps to identify a mechanical problem by questioning the customer or doing a visual inspection or road
test.
➢ Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
➢ Confers with the customers about inspection results, recommend corrective procedures and prepare work
order for needed repairs.
➢ Prepares a repair order showing time, cost and labor estimates for service.
➢ Provides a complete and accurate written cost estimate for labor and parts and the time schedule.
➢ Order necessary parts from parts department and check that they are delivered to technicians.
➢ Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate
or promised time, explains cost and time requirements in detail, and gets proper authorization before any
additional repairs are performed.
➢ Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.
Closes repair order as appropriate.
➢ Explains the work performed and the repair order charges to the customer.
➢ Implements a quality control process to eliminate comebacks.
➢ Advises customers about necessary service for routine maintenance.
➢ Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with
manufacturers' specifications.
➢ Providing customers with information and advice on warranty protections, potential cost savings, and the
advantages of trading in versus fixing their car.
➢ Ensuring all details on services rendered and costs are related to customers and processing their payments.
➢ Maintaining positive customer relationships to ensure repeat business.

Service Engineer | Astha Automobile & Engineering Workshop

1ST FEBRUARY, 2022 – 31ST MARCH, 2024. (2 YEARS)
➢ Troubleshooting & Diagnosing the vehicle and find out the root cause of the problem by using the latest
Automotive Diagnostic tools.
➢ Assigning work to the technicians and mechanics.
➢ Ensuring the quality of the work that is being performed in the workshop. Perform maintenance and repair
on customer vehicles.
➢ Explain automotive repairs and issues and provide great customer service. Maintain & record of repair work
of vehicles.
➢ Coordinate the schedule for vehicle maintenance with management and staff to minimize service
interruptions and arrange on time service plans.
➢ Ensuring that proper inventory of all components of vehicles is maintained and checked frequently.
➢ Ensuring restocking of the store in the workshop with the fast-moving items. Checking the billing and cash
settlement on daily basis.
➢ Keeping a good relationship with the customer and getting feedback from customers for improvements.
➢ Co-ordinate and supervise the work done on any vehicle with critical issues. Evaluate final delivery overall
performance, reliability and safety.

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Assistant Manager | SIMEC Engineers Limited
5TH JANUARY, 2019 – 5TH FEBRUARY, 2022. (3 YEARS)
➢ Marketing & Selling the Automotive & Mechanical equipment & Hand Tools. Look after the Technical
support, Installation support & Customer Support.
➢ Preparing the Marketing visit plan and working to achieve the sales target. Keeping a good relationship with
the customer and getting feedback from customers for improvements.
➢ I had worked with the foreign Automotive equipment dealers and manufacturers. I was Marketing & Saling
their equipment’s to our country. Some Foreign Clients are Mitsubishi Corporation, ANZEN, ALFA, Top
Industries, ACTIA, Hoffman, Snap On, Banzai, COMEC, ACE, NANDAN Co, Knuth, etc.
➢ I was the team member of some Automobile Consultancy Projects like Bangladesh Army BMRE Projects
(Balancing, Modernization, Rehabilitation & Expansion project), Bangladesh Police Automobile Central
Workshop Project Demra, Bangladesh Road Transport Authority (BRTA) Vehicle Inspection & Fitness test
Project at Mirpur, Comilla, Khulna Bangladesh Industrial Technical Assistance Center (BITAC) Automotive
Training Lab Project.

Intern | Millennium Service Center Ltd

1ST JANUARY, 2018 – 31ST MARCH, 2018. (3 MONTHS)

SKILLS
• Customer Service and Relationship Management • Teamwork and Collaboration
• Communication and Interpersonal skills • Critical Thinking and Decision Making
• Computer skills • Empathy and Patience
• Problem solving and Troubleshooting • Time Management and Organization
• Microsoft Office skills • Sales and Upselling Skills
• Technical Troubleshooting • Leadership Skill
• Vehicle Inspection and Diagnosis • Presentation Skill
• Service Pricing and Quoting • Analytical Skill
• Automotive Repair and Maintenance Knowledge • Good Attention to Detail
• Appointment Scheduling
• Working on under pressure skill

TRAINING SUMMARY
SERVICE ADVISOR TRAINING
Asian Motorspex Limited (Chery Bangladesh)
01st APRIL, 2024 – 30th MAY, 2024 (1 MONTH)

MARKETING EXECUTIVE TRAINING

SIMEC ENGINEERS LIMITED
01st JULY, 2020 – 30th AUGUEST, 2020 (1 MONTH)

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 LANGUAGE PROFICIANCY
Language Language Reading Writing

Bengali HIGH HIGH HIGH

English HIGH HIGH HIGH
Hindi HIGH LOW LOW

PERSONAL DETAILS
Father's Name : ALI HOSSAIN
Mother's Name : MALEKA BEGUM
Date of Birth : DECEMBER 10, 1995
Gender : MALE
Marital Status : MARRIED
Nationality : BANGLADESHI
National Id No. : 7802206792
Religion : ISLAM
Permanent Address : 81 NO. ABUL HASNAT ROAD, SATROWZA, DHAKA-1200.
Current Location : DHAKA

REFERENCE
Reference 01 Reference 02
Name: AMAL KUMER BOSU JUBAYER RAHMAN
Organization: MAWTS INSTITUTE OF SIMEC ENGINEERS LTD
TECHNOLOGY

Designation: CHIEF INSTRUCTOR MANAGER

Department DEPARTMENT OF AUTOMOBILE MACHINERIES SOLUTIONS
Mobile: +8801715-834657 +8801747-229271
E-mail: [email protected] [email protected]