STEPHANIE CROMWELL

C388Accra, Ghana è E-mail: [email protected] è Cell: (+233) 54 385-5718 / (+233) 26 600-2033

I aim to secure a position that will enable me to use my strong communication and organizational skills, including my 5+ years of
customer service and IT background. Provide excellent customer service, ensuring all customers are satisfied and maintain the
highest possible standards of integrity and honesty in all dealings within and outside my organization by growing my skills,
knowledge, and expertise in the chosen field.
PROFESSIONAL STRENGTHS / SKILLS
• Customer Service Skills • Time Management Skills Problem Solving Skills
• Leadership Experience • Teamwork/ People Skills Highly detail-oriented
• Excellent Communication Management • Work well under pressure. Ability to multi-task efficiently
• Knowledge of Project Management • Advanced Microsoft Office Excellent Project Teams Management
PROFESSIONAL EXPERIENCE
PROJECT AND PROCESS MANAGEMENT, LLC (REMOTE, USA) December 2023- March 2024
PROJECT COORDINATE/ASSISTANT SUPPORT TO CEO
• Participated in daily and weekly project coordination meetings and proposed
improvements if necessary.
• Knowledge and skills to work independently.
• Created accurate written versions of audio recordings in the project templates
(i.e., meeting minutes, action items, risks, issues, etc.).
• Additional duties as required.
PURSUIT INTERNATIONAL LIMITED (ACCRA, GHANA) October 2020- November 223
Assistant Project Manager and Supervisor
• Assisted in planning, executing, and closing projects, ensuring they were
completed on time, and managed project documentation, schedules, budget and
providing regular updates to senior management.
• Supervised daily operations, monitored project progress, and ensured
compliance with standards and procedures and ensured effective communication
among all project stakeholders.
NATIONAL IDENTIFICATION AUTHORITY (ACCRA, GHANA) November 2018 – September 2020
Card Verification Officer – Customer Service
• Verified accuracy of records by regulatory and internal requirements.
• Prepared documentation of Verification projects for easy auditing. Planned, assigned, and reviewed all verification
operations.
GHANA PORT AND HARBOR AUTHORITY (ACCRA, GHANA) September 2016 – August 2017
Operations Allocator – Customer Service
• Allocated vessels as directed and kept facilities safe. Communicated relevant information to facilitate container clearance.
• Maintained vessel stall order and grid appointment order.
TECH MAHINDRA GHANA (ACCRA, GHANA) June 2011 – August 2013
Customer Service Representative
• Handled customer inquiries and complaints per day with a 96% customer satisfaction rate. Received inbound calls from
prospective clients, inquiring about Airtel Network.
• Used the "pain & gain" method to effectively target the caller's situation, referencing back to that information, if needed,
by taking detailed call notes.
EDUCATION/TRAINING
• Bachelor of Science in Information Technology BlueCrest College is Affiliated to the University Accra, Ghana
(2013 - 2016) of Education, Winneba
• IPMC College of Technology (2012 -2013) Professional Diploma in System Engineering Accra, Ghana
• Chartered Institute of Marketing (2010 - 2011) Professional Certificate and Marketing Accra, Ghana
• IPMC College of Technology (2007 -2008) Graphic and Web Design Takoradi, Ghana
• Alison, Online Education, Ireland (2012) Customer Service Training Certification Online
Diploma in Human Resource Certification
Diploma in Project Management Certification

REFERENCES
References will be provided upon request.