Videoscripts

I: Where are you from?

1.1.1
Part 1 2.1.1 Interview 1
I = Interviewer I = Interviewer E = Elena
Y=Yumiko I: Hello. I: People have different responsibilities at
Y: Hello. work. What’s your name?
I: What’s your E: My name is Elena Clarke.
name? Y: My name I: Where are you from?
is Yumiko. I: Where E: I’m from Southend-on-Sea.
are you from? I: Where do you work?
Y: I am from Tokyo in E: I work for an international company.
Japan. I: What’s your I: What’s your job?
nationality? Y: I am E: I am a Receptionist.
Japanese. I: What are your responsibilities?
I: What’s your job?
E: I answer the phone. ‘Good morning,
Y: I am an Admin Assistant. reception. How can I help?’ I meet visitors
I: Nice to meet you. and I give visitors a pass.
Y: Nice to meet you, too. Interview 2
Part 2 I = Interviewer E =
I = Interviewer J= Jan G = Ellen I: What’s your
Gosia I: Hello! name?
J: Hello! E: My name’s Ellen James.
G: Hello! I: Where are you from?
I: What are your names? E: I’m from Leicester in England.
J: My name is Jan and this is Gosia. I: Where do you work?
I: Where are you from? E: I work for Small Pharma. It’s a
G: We’re from Gdańsk in pharmaceutical company and it’s in London.
Poland. I: What are your I: What’s your job?
nationalities? J: We’re E: I’m a Senior Research Manager.
Polish. I: What do you do at work?
I: What are your jobs? E: I work on projects with my team and I
G: I’m an Offce Manager and he’s a have meetings with my manager. I make
Customer Service Manager. phone calls, and I write and answer
I: Nice to meet you. emails.
J: Nice to meet you, too. Interview 3
G: Nice to meet you. I = Interviewer S = Steve A =
Part 3 Andrew I: Hello!
I = Interviewer R = S: Hello!
Rafael I: Hello. I: What’s your name?
R: Hello. S: My name’s Steve Wilson.
I: What’s your name? I: Where are you from?
R: My name is Rafael. S: I’m from London.
I: Where are you from? I: Where do you work?
R: I’m from Brazil. S: I work at a big e-commerce company.
I: What’s your nationality? I: What’s your job?
R: I’m Brazilian. S: I’m a Sales Manager. I write sales reports, I
I: What’s your job? manage the sales team. I have ten people in
R: I’m a Marketing Director. my team. I have meetings with clients. Hi!
I: Nice to meet you. I’m Steve Wilson.
R: Nice to meet you, too. A: Andy Morton.
I: Goodbye! S: Hi, nice to meet you. Right this way.
R: Goodbye! A: Let’s go.
S: I check the clients are happy.
1.4.1L = Liz K = Krzystof
L: Good morning. How may I help you? 2.4.1 A = Andrea J =
K: I’m here to see Yumiko Kobayashi. Jack A: Hi.
Sorry, I think I’m a bit early. My name is J: Hi.
Krzysztof Grzeszak. A: You’re new here, right?
L: Sorry, could you repeat that, please? J: Yes, that’s right. It’s my first week.
K: It’s Grzeszak. Krzysztof Grzeszak. A: I’m Andrea. Nice to meet you.
L: Could you spell that, please? J: I’m Jack.
K: Grzeszak is G-R-Z-E-S-Z-A-K. Krzysztof is A: Which department are you in?
K-R-Z-Y- S-Z-T-O-F. J: I work in marketing. I’m a Community
L: OK, thanks. Hello, Yumiko. It’s Liz. Mr … Manager. A: Oh, really? What does a
There’s someone here to see you. … Uh- Community Manager do? J: Well, basically, I
huh. … Sure. Have a seat, please. Ms write blogs and provide images and videos
Kobayashi will be ready in a few minutes. for the website and for social media.
K: Thank you. And I check messages from customers and
L: Would you like some tea or coffee? write answers. It’s important for the
K: Coffee, please. Thanks. company’s image. A: I see. That sounds
L: Would you like milk or interesting.
sugar? K: Milk, please. No J: Erm…what about you? Where do you
sugar, thanks. L: Sure. work? A: In the sales department. I’m a
Sales Director. J: Do you travel for work?
1.4.2Y = Yumiko K = A: Yes, I travel a lot, especially to the north.
Krzystof Y: Krzysztof! I have meetings with my sales team and our
K: Hi, Yumiko. big clients. And we go to sales conferences
Y: Sorry to keep you waiting! in Europe every year. J: That’s interesting.
K: No problem. Good to see you again! A: Excuse me. Nice talking to you.
Y: Good to see you, too! How about a J: And you! See you!
coffee?
K: No, thanks … I already have one. 3.1.1
Y: Great. So how are you? I = Interviewer F = Fi
K: I’m really well, thanks. How about you? I: Fi, Ellie and Kathryn talk about their jobs.
Y: I’m well, thank you. Please come in. Part 1
K: After you. I: What’s your name?
Y: Thanks, Krzystof. F: My full name is Fatine Ouadaa but
everyone calls me Fi.

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F: I’m from Morocco.
I: What’s your job?
F: I’m a Receptionist. ’Good afternoon,
Griffn Stone Moscrop & Co.’
I: Where do you work?
F: I work at an accountancy agency.
I: Where are you based?
F: We are based in Holborn, in London.
I: When do you start work?
F: I usually start work at two thirty.
I: When do you finish work?
F: I usually finish work at five thirty.
I: What days do you work?
F: I work Mondays, Tuesdays, Wednesdays,
Thursdays and Fridays.
I: Can you work flexible hours?
F: I can work flexible hours. I
sometimes start work at nine thirty and
finish at twelve thirty. I: When can you
take a break?
F: I don’t usually take a break because I
only work for three hours.
I: Can you speak any languages?
F: I can speak English, French, Arabic and
Spanish. ‘Bonjour, avec qui je parle?’ I
sometimes use French, because we have
French clients.
I: When is your busy period?
F: We’re always busy in April and December.
I: When can you go on holiday?
F: I sometimes go on holiday in July, but I
never go on holiday in December because
we’re very busy.
I = Interviewer E =
Ellie I: What’s your
name?
E: My name is Ellie Wilson.
I: Where are you from?
E: I’m from Torquay in Devon.
I: What’s your job?
E: I’m an Offce Assistant.
I: Where do you work?
E: I work at a television production company.
I: Where are you based?
E: I’m based in central London.
I: What days do you work?
E: I work five days a week, Monday to Friday.
I: When do you usually start work?
E: I usually start work at half past nine.
I: When do you finish work?
E: I usually finish work at half past five.
I: Can you work flexible hours?
E: I can’t work flexible hours. I always start at
half past nine.
I: When can you take a break?
E: I can take a break when I want to, but I
usually have lunch at one o’clock.
I: When do you have meetings?
E: I often have meetings in the morning. I
always have meetings with my manager at
twenty past ten, on Mondays.
I: Can you speak any languages?
E: No, I can only speak English.
I: When is your busy period?
E: August is usually my busy period, so I
can’t go on holiday then.
I: When can you go on holiday?
E: I usually go on holiday in September and
I have a weekend break in May.
Part 2
My name’s Kathryn Prattley, and I’m a
Student Services Assistant at the Event
Academy. I’m British and I live near Lewes,
in the UK. I’m based in our head offce in
Lewes. We also have an offce in London. I
sometimes work in our London offce.
I work part-time, from 9.30 til 2.30. When I
work in London, I work from 9.30 til 5.30. I
always work
five days a week, from Monday to Friday. I
can work flexible hours and I can work from
home if I want to. I can take a break
whenever I want one – for
tea or coffee – and I never have a lunch
break. We always have a team meeting on
Friday at 1.30.
February, September and November are
always busy. But summer is never busy. I
have children at school, so we always go
on holiday in August, in the school
holidays.

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E: Right … OK. Can I have a look at it?
3.4.1 Y = Yumiko P = Paulo R 4.4.2 E = Emily L = Liz
= Rachel M = Martin E: So, there’s definitely a problem with the
Y: OK. Thanks for coming, everyone. First microphone.
thing on the agenda: Paulo, where are we L: I knew it wasn’t just me.
with planning the new project? E: No. It’s definitely the phone. So, I can give
P: We aren’t finished. I’m sorry. The you your money back, you can choose a
problem is people’s summer holidays, different phone, or I can order you a new one.
but we can see the solution: we need to What would you prefer?
hire more people. L: Well, I really like this model. I’d prefer a
Y: OK, how many? new one, please.
P: We need three extra people to work E: Let me just check when we can get you a
from the 1st of July to the 31st of August. replacement. I’ll order it now and you can collect
Y: Right … and with three extra people, can it on Wednesday. Is that OK?
we meet the deadline? L: Yes. That’s fine.
P: Yes. I think we can finish by Friday the E: OK, I’ll call you when it’s ready for collection.
17th of September. How can I contact you?
Y: That’s great. And Rachel, what’s the L: Well… at work. My offce number is …
situation with finding a new supplier?
R: Well, we now have three possible 5.1.1 S = Sukhjinder I = Interviewer K
suppliers, but the problem is they can’t = Keir B = Beata M = Mo R = Riaz
make the parts we need at a good price. Part 1
Y: OK, what can we do to solve this? S: My name is Sukhjinder. I’m an Accountant
R: We can look for international suppliers. here at Accounts and Legal. Accounts and
They have very big factories and can make Legal is five years old. We offer accounting
parts for less money. and legal
Y: OK, let’s do that. Can we finish on services to small and medium companies. We
schedule? have two offces, one in Brighton and this is the
R: No. I think we need more time. I’m one in London. Twenty people work here.
sorry. Probably …the end of July, not the I: Who are they and what are they doing?
end of June. Y: OK. Can we talk about this S: Keir is the Managing Director.
again next week? R: Sure. K: I’m preparing a report for a client meeting
Y: And finally, Martin, can you tell us this afternoon.
about the online invoicing system? S: Maria is an Accountant.
M: Yes. We have a problem with the website, M: I’m writing invoices.
but we can solve it. We need to change how S: Beata is also an Accountant.
the system works, so we need to ask an IT B: I’m printing some documents.
Specialist for help with that. S: Mo is an Accountant.
Y: Can you meet the deadline? It’s the M: I’m writing emails and waiting for a phone
24th of June, right? call.
M: Mmm…. yes, we think we can. We’re Part 2
on schedule. S: Megan isn’t here. She’s visiting a client. Riaz
Y: That’s great. Well done everyone. Is is an Associate Director.
there any other business? R: I’m making a phone call to a client. ‘Hi!
All: No./No, I don’t think so. Can I speak to James, please?’
I: Jenny is checking invoices. And John is
4.1.1 L = Leonora R = Rob preparing a sales report. Everyone in the offce
A = Ali L: My name is Leonora is working very hard!
and I’m a Senior
Consultant. One day, the offce photocopier 5.4.1 Conversation 1
stopped working. I checked the paper. I Y = Yumiko M = Martin
turned it off and on. It didn’t work. I looked at Y: Hi, Martin. Do you need something?
the photocopier but I didn’t know what to do. M: Hi, Yumiko. Yes, could I ask a
I called the IT Specialist and he solved the favour? Y: Go on.
problem. M: My daughter is not well and I need to pick
R: My name’s Rob Smith. I’m an her up from school. Could I leave early?
Accountant. I had a meeting in London, and Y: Can you work from home?
I went by metro. But the metro stopped M: Yes. I think I can.
working. My telephone stopped working, Y: Fine. That’s OK. I’ll see you tomorrow. I
and I was on the metro with no telephone hope your daughter feels better.
for one hour. I arrived an hour late to the M: Thanks, Yumiko. I’m sure she will.
meeting. The client was no longer there. I Conversation 2
telephoned the client. I said sorry and I J = Jack P = Paulo
changed the meeting to a different day.
J: Are you OK, Paulo? Can I help you?
A: My name is Ali and I work as a Trainee
P: Oh, yes thanks, Jack. I hurt my back at the
Accountant. Last year, I had a diffcult
gym. Could you put some paper in the
client. I waited a long time for the client to
photocopier?
answer emails and send documents. I sent
J: No problem. Can I do anything else for you?
more and more emails but the client didn’t
P: No, thanks. That’s really nice of you.
answer, and then I saw the deadline was in
J: Well, take it easy. P:
two weeks. It was 17th of June and the
I will. Thanks again.
deadline was on the 1st of July. Then I
Conversation 3
called the client, and finally he answered
A = Andrea R = Rachel
and sent the documents. I finished the
A: Hi, Rachel. Can I ask you for some help?
work just before the deadline!
R: Yes, sure. I’ll help if I can.
A: Well, I don’t have much time to get the
4.4.1 E = Emily L presentation ready for the meeting with the
= Liz E: Hello. Can I
new clients. The deadline is Friday and I still
help you?
have a lot to do. Could you help me with it?
L: Hello. Do you remember me? I bought
R: I’m really sorry, Andrea, but I need to finish
this phone yesterday, but I got home and it
this report by tomorrow. I want to help, but I
didn’t work. E: Really? What’s the problem?
don’t have time.
L: Well, when I make a phone call, people
A: No. It’s OK. Don’t worry about it.
can’t hear me.
R: You could ask Jessica. I think she has some
E: Oh, no. Did you check the microphone
settings? free time tomorrow.
A: OK. Great. I’ll go and ask her. Thanks.
L: Yes, I did. But it didn’t work.
E: OK. And did you try turning it off and on
again? L: Yes, and restarting it, but I had
the same problem.
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for a large international company
with many suppliers and contracts.
6.1.1 P = Presenter T =
I enter each contract into the
Tim E = Eleonora S = Simon
system, and then I make sure that
P: This is the old offce of an
each invoice is approved for
international company. The company
payment. This is how I do it. I receive
moved to this new offce two years ago.
contracts here. When I receive a new
T: My name is Tim. I’m a Content
contract, I have to create a purchase
Developer. I worked in the old offce for
order. I have to enter the supplier
one year. The old offce was quieter and
details: company name and address, the
easier to work in. But the new offce is
price and the delivery date. When I
lighter and more modern than the old
finish, the system notifies my manager,
offce.
and my manager approves the purchase
E: I’m Eleonora and I’m a Product
order. Then the system sends the
Manager. I worked in the old offce for
purchase order number to the supplier.
three years. The old offce was darker
Then the supplier sends the invoice. The
and more traditional than the new
supplier has to include the purchase
offce. The desks were bigger. The new
order number on their invoice. I check
offce is busier and noisier.
the invoice with the purchase order, and
S: My name is Simon and I’m a
I approve it. All done!
Content Developer. I worked at the old
offce for three months. The new offce
is smaller but the facilities are better -
for example, the gym and the break
room. There are more meeting rooms
at the new offce and they’re lighter.
T: I travel to work by train. The new
offce is further from the train station
than the old offce.
E: The old offce was closer to the train
station and it was easier for me to get
to work. My journey to work is now
longer.
S: I drive to work. The car park at the
new offce is bigger and parking is
easier. My journey to work is shorter.
T: The canteen in the new offce is
smaller but the coffee is better. The
canteen in the old offce was cheaper.
E: I like the canteen in the new offce
but it is more expensive than the
canteen in the old offce.
S: The canteen in the new offce is
busy and noisy. But the food is really
good.
T: I like the new offce. I think it’s
better than the old offce.
E: I liked the old offce better.
S: I think the new offce is better
than the old offce. I like working
here.

6.4.1
Krzystof: As you can see from these
bar charts, the Zindex A320 is the best
laser printer–photocopier on the market
and the Macinda 360 is the best inkjet
printer–photocopier on the market.
Ninety percent of our customers are
satisfied with our products.
This table shows you the three main
differences between the two models.
The second column is the Zindex A320
and the third column is the Macinda
360. As you can see in the second row,
the Zindex is faster than the Macinda.
It can print 50 pages per minute. But if
you look at the third column, row
three, you will see that the Macinda’s
guarantee
is longer. Row four of the table shows
the price of toner for the Zindex and ink
for the Macinda. If you print 100 pages
on the Zindex, you will spend one euro
fifty on toner. If you print 100 pages on
the Macinda, you will spend two euros
on ink.
OK, so now let’s look at the price,
delivery time and payment terms.
There is no minimum order. But if you
order twenty printers, we will give you a
ten percent discount on toner or ink.

7.1.1 P = Presenter B = Bernice

P: Every company has procedures.
We talked to Bernice about a
procedure for issuing purchase
orders and paying suppliers.
B: My name is Bernice Luxford and
I work as a Project Administrator

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7.4.1 Y = Yumiko P = Paulo

Y: So, Paulo, you wanted to talk about new Y: Really? That sounds great. to six months. And the lead time can vary
starters joining our company. P: It is. Candidates can also sign the for our products, depending on the season
P: Yes. I think I know how to contract online. Then the system saves it and depending on the product.
improve the recruitment process. automatically. No paper. P: The company launched a new car at
Y: Really? I didn’t know we had a problem. Y: That’s great. It’s so simple. How much the beginning of this year. They had a lot
P: Well, there’s no problem really. But I does it cost? of orders. When demand is high,
think we can make it better. P: I’m not sure about that. There are customers have to wait longer. But the
Y: OK, go on. different tools. I wanted to talk to you first car is truly special!
P: Well, as you know, HR first send a job about the idea.
offer to the candidate by email. If they Y: OK, could you get more information 8.4.1 Part 1
accept the job, HR prepare a contract, about this? And let’s talk about it again next Y = Yumiko R = Rachel
and the new starter signs it. week. Y: Rachel, do you have a moment?
Y: That’s right. Then I ask IT to create their P: Sure, I’ll check the prices. R: Hi. Yes, I do.
email address and account on the company Y: And I think we should invite Mark Y: So, we’re very happy with the project.
systems. The new employee starts and their from IT to that meeting. Excellent job!
line manager gives them job-specific P: That’s a good idea. I’ll send him an invite. R: Oh, that’s great!
training. So, what do you want to change? Y: Yes, well done on negotiating the
P: Well, why don’t we use technology to 8.1.1 T = Toby P = Presenter dates with the suppliers, and great work
make this process better? T: My name is Toby Blythe and I’m finding the new warehouses.
Y: That’s an interesting idea. Tell me more. Marketing Manager for Morgan Motor R: Thank you.
P: Can I? Company. We make handcrafted sports Y: This means that we can reduce the lead
Y: Sure. cars. time by two days.
P: Well, currently, someone in HR has to P: The company has five standard models, R: Wow! Great news!
print two copies of the contract. And you, and they build fifteen cars per week. Y: Absolutely. Next time, remember to ask
the Director, have to sign them. Then, an T: The lead time for one of our cars is for help if you need it!
Admin Assistant sends the two copies to the typically three to six months. When we R: Sure.
candidate by post. The candidate sends one receive an order for a car, the first thing we Y: And try to communicate every day with
signed copy back. Then HR have to file it. Y: do is order the parts. the team.
I know. It can take weeks to get the contract P: Morgan Motor have some parts in stock. R: Mmm, yes.
back. They make some parts, and they also buy Y: But, well done!
some from companies in other countries. Part 2
7.4.2 Y=Yumiko P=Paulo T: Our engines come from BMW from Y = Yumiko A = Andrea
Y: I know. It can take weeks to get the Germany, and from Ford from the USA. Y: Andrea, I just want to say – great work on
contract back. Customers can choose, for example, the Thursday!
P: Yes, you’re right. Do you remember Joe’s colour of the interior leather, between ten A: Oh, thanks, Yumiko.
contract? You were away for a week, on a and twenty different colours. We keep a Y: It was a fantastic presentation. Great
business trip, and couldn’t sign the contract. number of the leather colours in stock here job selling the product to our clients. And
Then he was on holiday. It was a month at the factory. Some of the more unusual good work answering all those questions.
before we got the contract. Y: Yes, I colours we order in from the manufacturer. A: Thanks.
remember. And how can we improve this? Customers can choose from around 40,000 Y: The result is that the clients are now
What’s the solution? different paint colours. To build a Morgan very interested. So in future, invite
P: So, why not use an electronic contracts sports car takes around three and a half more people! A: Sure.
system? We can create the contract in the weeks. It takes a full day to make the Y: And remember to show the clients our
system, and you can sign it. wooden body frame. Handcrafting the body customer reviews.
Y: I’m not sure about that. It won’t help panels takes around eight hours. It takes A: Of course.
when I’m travelling. around eight hours to paint the car. The final Y: Well done.
P: It will. It’s an online system. You can sign inspection is around four hours, and then on
the contract anywhere. You just need to be to its final customer. When the cars are
online, and log onto the system. complete, we ship around seventy percent
to other countries.
France and Germany, for example, are two
big overseas markets. There is high
demand for our cars, which gives us a
waiting list of around three

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