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FAQ Simec

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15 views

FAQ Simec

Doucments that include the information about the Website

Uploaded by

osmannazir2222
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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FAQ

Please find a list of common questions and answers for our Products

Technical
Can the FL40 be used without SimecSystems loading platform?

A-Yes you can. The loading platform helps to load very long and
heavy loads into the container because it guides the FL40 shafts into
the container to exactly the right place. The height and distance of
the loading dock to the container to be loaded can also be adjusted
to optimum with SimecSystem loading platform
Loading is possible without a SimecSystems loading platform if the
loading dock is at the same height as the container. In addition,
there must be no gap between the loading dock and the container.

If we have a ramp directly leading to the


container, what is the maximum angle it can be
in?
A- 2 degrees.

Can the position of the beams be changed freely in the width


direction?

A- Yes you can. The handles are freely movable with quick-
release fasteners in the maximum width of the device

Does the machine lift the load evenly over the entire length of
the drawbar?

A- Yes
If the SimecSystems LoadingDock is not used and there is a rise
(ramp or bevel) between the loading dock and the container
when loading the container, how high can it be so that the load
can still be transferred to the container with the device?

A- The maximum height difference between the container


and loading bridge +/- 20mm

If the SimecSystems Loading Platform is used and there is a


gap or opening between the container and the loading deck,
how long can it be, for example, to allow loading?

A- 30cm

What happens if there is a gap between the loading level and


the container?

A- If the height difference between the floor and the


container floor is more than 20mm then the Simec
Platform is needed to adjust the height, approx 150mm.
Note there can also be a 300mm horizontal gap between
the loading dock and the container.

We have a ramp dock. Assuming the fork truck mast is leaned


all the way forward, will we be able to stay attached to the FL40
system while the fork truck is partially down the ramp? Just to
be clear, the system will remain on the horizontal section, only
the fork truck will be on the angled ramp.

A- Yes, the FL system can handle this. We can support such


angles for load/unload

How many pieces does a single beam consist of, and what is
the length of the single beam?
A- The standard beam consists of a base beam which is
connected to the truck’s push bar. The length of the base
beam is the same as the other beams, each connected to
the base beam with a joint and connecting bolts. The
standard FL40 whole beam consists of three 3.98m
beams. The FL 20 rod consists of two 2.7 m beams.

The dock height for the door the FL40 will be loading needs a
5” ramp for the rear of the trailer to be level with the dock. This
sets the front of the trailer lower than the rear when loading
leaving about a 1° angle between the floor of the dock and the
floor of the trailer. Is that something we are going to be okay
with?

A- Yes this is no problem at all for the FL40

What material is it made of?

A- Special steel. The beams are electro-galvanized.

What is the cost-effective Simec Floor Rail solution?

A- Our Guiding Rails are recommended to attach to the


platform deck. This is an accessory that basically
guarantees the beams move in the right direction to
ensure successful load of the cargo.

Can we have operation with the truck's hydraulics


A- Yes, it also works when connected to the truck’s
auxiliary hydraulics

Does the product have the CE mark?

A- Yes.
Do you provide the product with operation and maintenance
instructions?

A- A User and Maintenance manual is provided

Are spare parts available for the device and how is it arranged?

A- Yes. We provide this as part of the delivery package.


This consists of spare connecting bolts for the beams, two
extra wheels plus axles, assembly tools, and lifting hooks.
We can support post delivery too, but this has never been
necessary so far.

Can the device be sent to the manufacturer for service?

A- Yes, but it may not make sense. The dealer should be


trained to service

How do I charge the device battery? Does the battery come


with a charging system?

A- Yes it does, but dependent on the country of delivery


(mains voltage and electrical safety)

We use 110-220 Vac @ 60 Hz – is your system compatible?

A- Yes it is.

What are the temperature restrictions for battery charging and


discharging?

A- We use standard car batteries so they work from Middle


East to Alaska. The reason for using standard car batteries
is that they can be replaced anywhere.
What is the estimated life of the battery system in charge
cycles?

A- 3 years

How long is the operating time of the device with one battery
charge when the device is used continuously under normal
conditions?

A- Approx. 14 loads.

Can I get the device with better battery life?


A- Spare battery more practical

What is the voltage input for charging the batteries?

A- The battery is 12V / 65aH standard (car battery) So the


car battery charger works.

How long is the battery charging time?

A- Approximately 4-6h

What kind of oil should be used in the hydraulic unit?

A- Basic hydraulic oil AW32 (Teboil / Castrol) 10


litre. Recommended change interval is 3 years

What is the advantage of your solution over another company?

A- Some other competitors require special rails inside


the container so that the device can be operated. This
slows down container loading measure. Some have
devices pushed by hand and require more people. Other
devices have specially designed parts where there is no
certainty about durability. Simec’s lifting technology has
been tested and is capable of lifting large weights. The
Simec device is pushed with a forklift, quickly, and
withstands heavy loads.

Transport
Can SimecSystems organise the transport to Customer international
locations?

A- Yes we can. We constantly ship our products around the


world. We only use international and large transport
companies that have transport insurance for their operations.

How to pack the device for transport?

A- The device is packed in an export package in a strong


wooden box.

Commercial
What are the Payment Terms?
A- 30% when ordering. 70% on delivery. 15 days Net

Has serious damage occurred while using the device?


A- No. It’s a towing device not lifting. It doesn’t require
yearly inspections. It is inexpensive to use. Follow the
instructions and everything is ok

How long has the device has been on the market?


A- Since 2018
References
Can you let us know about a customer who is currently using your
equipment?
A- Yes we can. Goldstar Transport (Australia), Transval
Oy(Finland), SCT Perth(Australia), LS Cargo(China&Finland).
Valmet paper machines (in Finland) use SimecSystems
equipment in several locations around the world.

SEE REFERENCES

Warranty
How long is the product warranty?
A- The product warranty is 12 months. The warranty
conditions are included in the NL 17 delivery terms

General agreement terms


What are the general terms and conditions of delivery of the product?
A- We use NL 17 general terms and conditions.

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