HPC
2
REVIEWER
LESSON 1
HOSPITALITY
– “service industry”. -
Shareholder wealth by servicing and satisfying guests.
HOSPITALITY INDUSTRY
- include the companies or organizations which provide food and/or drink and/or accommodation to people who are away from home
-
Meets the needs of people with kindness and goodwill while they are away from their homes.
The hospitality industry is about service. The industry provides service to People when they are away from their home, and sometimes even when they are home.
The hospitality industry is about diversity. There are small, large, privately owned, and publicly owned businesses.
The hospitality industry is about entrepreneurs. The H&T industry is full
of businesses that serve people and are owned by a single person or
family.
The hospitality industry is complex. It covers a wide range of jobs,
locations, activities, and economic brackets.
4 SECTORS
Food and beverage industry, also known as the foodservice industry, consists of businesses that prepare food for customers.
Lodging, also known as accommodation, is a place to sleep for one or more nights.
Recreation is an activity of leisure, leisure being discretionary time
Travel and Tourism industry provides those people with services that promote travel and vacations.
THE PINEAPPLE TRADITION
The pineapple has enjoyed a rich and romantic heritage as a symbol of
welcome
,
friendship
, and
hospitality
.
THE INTERRELATED NATURE OF HOSPITALITY AND TOURISM INDUSTRY
The hospitality and tourism industry is the largest and fastest-growing industry in the world. Under the umbrella of travel and tourism, countless professions are necessary to meet the needs and wants of people away from home. All of these scopes have an eect on each other.
Lodging property
may be dened as an establishment that charges fees for providing furnished sleeping accommodations to persons who are temporarily away from home or who consider these accommodations their temporary or permanent homes.
CLASSIFICATION OF LODGING ACCOMMODATION
According to Functions and Primary Market a.
Convention Hotel. Convention properties that have been the capability of hosting conferences and meetings.
b.
Commercial Hotel. Commercial Properties are generally located in inter- city for the convenience of the business traveler.
c.
Resort Hotel. A resort hotel described as a lodging establishment that attract pleasure travelers or vacation seekers and oers recreational activities such as sunning at the beach
d.
Casino Hotel. Casino Properties oer patron opportunities to sleep cheap, yet spend big
e.
Extended Stay. The term “extended stay” denotes facilities designed for guests who need long-term accommodations. According to Location
a.
Center City. Center-city properties are usually along the business district
b.
Sub-urban. Lodging properties located in the suburbs often near shopping centers or recreational facilities, such as golf courses.
c.
Resort. Resort refers to properties usually seen in areas of great scenic beauty or with outstanding recreational facilities.
d.
Highway Hotel. Properties that are located in isolated areas, where there is no competition wherein
e.
Airport Hotel. Lodging facilities that are located in isolated areas, where there is no competition wherein
According to Size
a.
Small hotels – up to 100 rooms
b.
Medium hotels – 100 – 200 rooms
c.
Medium-large hotel – 200 – 500 rooms
d.
Large hotels – over 500 rooms
According to Quality Ranking (DOT Accreditation)
DOT accreditation It is a Certication issued by the Department of Tourism (DOT) to a tourism enterprise that oicially recognizes it as having complied with the minimum standards for the operation of tourism facilities and services
a.
One Star. It is more likely to be small and independently owned, with family atmosphere
b.
Two Stars. small to medium size hotel that oers comfortable and well-equipped overnight accommodations.
c.
Three Stars. Oers a degree of sophistication. Additional amenities, services, and facilities may be oered.
d.
Four Stars. top-quality design and service. Displays a high level of service and hospitality. e.
Five Stars. Outstanding, one of the best in the country. Exhibits an exceptionally high degree of service
According to Amenities and Facilities
a.
Deluxe – Bigger, more luxurious and have a great view.
b.
First Class – Above average and specically designed for the upper market
c.
Standard Hotel – Includes basic facilities for a comfortable stay.
d.
Economy Hotel – Basic accommodations that oer little to no service
TEN (10) BEST HOTELS IN MANILA
1. Dusit Thani Manila (Makati)
2. Rales Hotel (Makati)
3. Diamond Hotel (Manila)
4. The Manila Peninsula (Makati)
5. Shangri-La at the Fort Manila (Taguig)
6. The Manila Hotel (Manila)