Assessment Task 3
RGIT
BSBLDR601 – LEAD AND MANAGE ORGANISATIONAL CHANGE
Assessment task 3: Knowledge Questions
STUDENT NAME: LAL BABU SHAH
STUDENT ID: GT07138
TRAINER: MUNISH SHARMA
Date of submission: 03/04/2022
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Lal Babu Shah (GT07138)
Task 1: Major stages in the change management process:
Answer: The three major stages in the change management process are unfreezing, change,
and refreezing.
1. Unfreezing: It is the first stage and most important stage in the change management process
which involves making people know of the changes that are needed for accepting new ways of
working for the best results by improving their motivation. Role of communication is very
essential during this stage to get the desired support. It includes providing realization to the
people for moving from their comfort zone to a transformed situation.
2. Change: The stage of actual implementation of change or stage of transition is regarded as
this stage. In this stage, effective communication, planning, and encouraging individuals for
endorsing the change are essential. Due to a lot of uncertainties as people are fearful of
consequences, this stage is not that easy. New ways of doing things are accepted at this stage.
3. Refreezing: This stage is called the state of equilibrium because people move from one stage
of transition to another stable state. People accept the new ways of working in this stage as they
accept it as a part of their life. They establish a new relationship and employees are awarded,
provided positive reinforcements, supporting policies as they reinforce the new changes or
behavior.
Task 2: Communication strategy when communicating and embedding change.
Answer: The five steps for creating change communication plan are below:
(a) Assessing the situation including people channel and needs: There might be different
impacts on the employees and stakeholders due to change in the business. So, it is
important to assess the situation before implementing any change and if its necessary. If the
change is necessary, then we need to ensure others are not impacted and situation should
be handled properly.
(b) Creating change communication plan: Employee’s awareness and engagement is
essential because they will have to work with new ways. So, it’s important to develop
change communication plan to communicate effectively.
(c) Prepare some key people for critical influencer role: From supervisor to middle manager
at the DrySeed can play role models for new behavior and change. And employees always
want to hear from their team leader. So, preparing some key people for critical influencer
role is important.
(d) Executing the communication plan: After receiving the input and approval on the change
communication plan, we need to ensure the plan is executed appropriately. We can seek
help from role models or manager to execute this plan and always keep the leader at the
front.
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Lal Babu Shah (GT07138)
(e) Evaluate the communication plan: Final step is always to evaluate the communication
plan. If the plan is not working effectively, then we need identify the loopholes and change
the change communication plan.
Task 3: Change strategies:
Answer: Organizational behavior impacts change strategies as it consists of several factors like
the behavior of individuals and their ability to accept the change. It influences the decision-
making of people by willing to accept the change. As if the behavior of an organization is
cooperative, there is the ability to work in team and leadership qualities, then change can easily
be accepted and implemented for a better purpose as the change in strategies directly
influences the organizational behavior
Task 4. External environmental which can impact change strategies:
Answer: The external environment can impact change strategies. This external environment
consists of market conditions, technology, climate change, market competition, legal, media,
politics, and demographic. The five ways these can impact change strategies are as follows:
·Economic factors of the organization are interest rates, unemployment, and inflation. These
factors affect the change in strategies as because of inflation, the company needs to pay more
for the resources. With higher interest rates, people are less willing to borrow money which
leads to changes in strategies as there are fewer buyers of products.
Policies and legal are an external factor that forces organization or impact change in strategies.
As government introduces the policy such as taxation policy, export policy, investment policy,
consumer policy, and others, it can influence the strategies to change that is needed.
Technology plays a vital role in any company or business. It includes the internet, information
technology, and so on. The change in strategies is influenced by technology if there is no stable
technology then the company cannot run properly as it is connected to the operation of the
company. The entire industry might need to be transformed because of new technology use. It
creates a massive impact on strategies.
Demographic is related to certain country size population, geographical distribution, age
structure, ethnic and income distribution. It is very important to analyze the demographic as it is
the factor related to strategy change for strategy makers.
Market competition plays an important role in the change in strategies. As any business can
possess market competition from its competitors, so it is necessary to have a change in
strategies to deal with that situation and be on top of the game all time. Rival company success
can lead to change in strategies for giving competition and survival on business on the long run.
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Lal Babu Shah (GT07138)
Task 5. Components of change management project plan:
Answer: The two components of a change management project plan are as follows:
· Readiness Assessments: It is the tools that anticipate the level of change resistance the
company through analyzing as there are various aspects of the business that is needed to be
considered such as employees, sponsors, culture and history, and organization.
· Communication Planning: It is very important for a change management strategy that requires
ongoing attention as effective change requires communication planning. Every time when there
is communication, audience, message, and timing are important variables. ERP communication
plan specifies how you can address change with various members of the company such as
managers, employees, and executives.
Task 6. Example of Barriers to change and strategies to address them:
Answer: The example of barriers to change and strategies to address them are listed below:
(a) Individual change resistance: Everybody does not enjoy or like change. They could be
because of uncertainty, changes to everyday daily routines or habits, true risk, ripple
effects and others. For example: due to new management team, there could be changes
in the organisation, and many employees would feel uncertainty to their work and career.
(b) Lack of Communication: Lack of communication is always barriers to the changes in the
organisation. For example, the research found that the single biggest threat or reason for
organisation failure was lack of communication. Hence, effective communication is
important during change management process.
(c) Lack of consistency: Lack of consistency is the biggest barriers in any change
management. Before we implement any changes, we need to properly evaluate and
assess the changes before implementing. For example, if the role model/leader is not
consistent with its commitments, then this will create huge disappointment in the
employee, and the leader will lose trust from their team member.
(d) Cultural Barriers: If the change management plan affects multiple employees from
diverse group, then culture barriers can emerge. For example, the employees working in
different regions might disagree with the change and right way to implement the change.
So, in-dept analysis is required to overcome cultural barriers.
References:
https://specialties.bayt.com/en/specialties/q/127646/in-the-world-of-change-management-what-
are-the-main-three-stages-of-change-process/
https://jebgroup.com/news/2018/1/11/impacts-of-organizational-behaviour-in-the-
office#:~:text=Organizational%20behavior%20proposes%20that%20incentives,for
%20employees%20to%20perform%20well.&text=Organizational%20behavior%20changes
%20the%20way,can%20enhance%20innovation%20and%20creativity
https://www.iedunote.com/organizational-environment-elements
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https://www.panorama-consulting.com/key-components-of-a-change-management-strateg
6 Barriers to Organizational Change, and How to Overcome Them - Kadabra | Leadership Teamwork
Change (wearekadabra.com)
Change Management Communication: 5-Step Plan + Template (yourthoughtpartner.com)
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Lal Babu Shah (GT07138)
