What Are Soft Skills?

Definition, Importance, and

Examples
By
WILL KENTON
Updated August 26, 2024

Reviewed by
DAVID KINDNESS
Fact checked by
RYAN EICHLER

Tara Anand / Investopedia

What Are Soft Skills?

Soft skills are character traits and interpersonal skills that characterize a person's ability to
interact effectively with others. In the workplace, soft skills are considered to be a complement
to hard skills, which refer to a person's knowledge and occupational skills. Psychologists may
use the term "soft skills" to describe someone's emotional intelligence quotient (EQ) as opposed
to intelligence quotient (IQ). In a competitive labor market, individuals who demonstrate that
they have a good combination of hard and soft skills often enjoy a greater demand for their
services.

KEY TAKEAWAYS

• Soft skills include attributes and personality traits that help employees effectively
interact with others and succeed in the workplace.
• Examples of soft skills include the ability to communicate with prospective clients,
mentor co-workers, lead a team, negotiate a contract, follow instructions, and get a job
done on time.
• Hard skills are measurable and usually obtained through formal education and training
programs.
• Workers with good soft skills can help companies achieve higher levels of efficiency
and productivity.
• In contrast to hard skills, soft skills are more difficult to acquire through formal training.

Understanding Soft Skills

Many employers look for a balance of hard skills and soft skills when making hiring decisions.
For example, employers value skilled workers with a track record of getting jobs done on time.
Employers also value workers with strong communication skills and a good understanding of
company products and services. When communicating with prospective clients, workers with
soft skills can put together compelling presentations even if their specific job is not in sales or
marketing. Another valued soft skill is the ability to coach co-workers on new tasks.

Company leaders often are most effective when they have strong soft skills. For example,
leaders are expected to have good speaking abilities, but great leaders are also good at
listening to workers and to other leaders in their fields. As an article in the Harvard Business
Review put it, "Employers who fail to listen and thoughtfully respond to their people's concerns
will see greater turnover. Given that the highest rates of turnover are among top performers
who can take clients and projects with them, and the frontline employees responsible for the
customer experience, the risk is clear."1

Negotiation is also a big part of the job for many company leaders. When negotiating with
employees, clients, or associates, leaders need to be skilled in staying considerate of what
others want while remaining focused on achieving what they want. Good leaders also need to
know how to effectively assign tasks to other team members.

Companies often like to hire employees who possess soft skills that mesh well with those of
the rest of the staff, considering them to be a good cultural fit for the company.

Hard Skills vs. Soft Skills

Workers acquire hard skills through formal education, training programs, and concentrated
effort. Hard skills are the quantifiable skills that workers need to successfully perform a specific
job. Employers often test or evaluate a candidate's hard skills before hiring. Examples of hard
skills include computer programming, writing, web development, and graphic design. Some
hard skills are more in demand than others, and employers may need to hire recruiting agencies
or headhunters to fill jobs that require specialized, high-level hard skills.

Hard skills can be learned and perfected over time, but soft skills are more difficult to acquire
and change. For example, the soft skills a doctor might need are empathy, understanding,
active listening, and a good bedside manner.

Alternatively, the hard skills a doctor requires include a vast comprehension of illnesses, the
ability to interpret test results and symptoms, and a thorough understanding of anatomy and
physiology.

Coaching is one of the most effective methods for improving soft skills.

Valuable Soft Skills for Employees

Soft skills benefit businesses when they are practiced on a company-wide basis. For example,
a collaborative spirit among workers is important. Team members who are able to work well
with people of different generations and backgrounds are generally more productive and better
able to focus on common priorities. Efficiency and output improve when workers collaborate by
sharing knowledge and tools to get jobs done. The ability to learn new methods and
technologies is also a desired soft skill for all workers.

Companies that value learning as a soft skill recognize various learning styles and encourage
workers to pursue the methods that work best for them. Good troubleshooting is another soft
skill that companies value. For example, companies can operate more efficiently and increase
productivity when all workers know how to troubleshoot software problems instead of relying
on the information technology (IT) department for every fix.

Soft skills can also be thought of as people skills. These can include good communication and
interpersonal skills, leadership, problem-solving, work ethic, time management, and teamwork.
These are characteristics that can be carried over to any position.

Soft Skills and Emotional Intelligence

Emotional intelligence is one specific soft skill worth talking about on its own. It involves the
ability to recognize, understand, and manage your own emotions. Unlike traditional intelligence,
which focuses on logic, problem-solving, and technical elements related to an industry,
emotional intelligence is about navigating social situations and building strong relationships.
According to McKinsey, the demand for emotional skills with grow by 26% from 2016 to 2030.2

A major part of emotional intelligence is self-awareness. This means being aware of your
emotions, strengths, and weaknesses, and understanding how they affect others. By
recognizing your emotional triggers, you can control your reactions more effectively, avoiding
hasty decisions or misunderstandings. Self-aware people are also better at receiving feedback
and making personal improvements because they can objectively assess their behavior and
attitudes.

Empathy is another important aspect of emotional intelligence. It’s the ability to understand and
share the feelings of others, which helps you connect with colleagues, clients, and customers
on a deeper level. Empathetic leaders can better support their teams by recognizing their needs
and motivations, leading to a more engaged and productive workforce. Employers do tend to
realize and recognize the benefits of those who have emotional intelligence; according to
TalentSmartEQ, people with high EQs make $29,000 more per year than people with low EQs.2

How to Develop Soft Skills

There's no one single way to best develop soft skills. However, a combination of the methods
below may help you gain social and interpersonal skills that could help you across a variety of
jobs or industries.

• Practice Active Listening: Focus on truly understanding what others are saying without
interrupting. This helps in building empathy and stronger relationships.
• Seek Feedback Regularly: Ask colleagues, managers, or mentors for feedback on your
communication, teamwork, and other soft skills. Use their insights to make conscious
improvements.
• Work on Emotional Intelligence: Develop self-awareness and learn to manage your
emotions. This will help you navigate complex social situations and be able to connect
with others more easily.
• Improve Time Management: Prioritize tasks and set realistic goals. Effective time
management reduces stress, increases productivity, and helps you stay better
organized.
• Engage in Team Projects: Collaborate with others on group tasks to improve your
teamwork and interpersonal skills. This also enhances your ability to work with diverse
personalities.
• Enhance Communication Skills: Practice clear and concise communication in both
written and verbal forms. This will help avoid miscommunication and help you become a
better leader.
• Develop Problem-Solving Abilities: Break down problems into smaller parts and
explore multiple solutions. This will help you tackle different issues in the future,
regardless of your job or industry.
• Cultivate Empathy: Put yourself in others’ shoes to understand their perspectives.
Empathy strengthens collaboration and helps in building trust.
• Practice Public Speaking: Engage in activities like presentations or Toastmasters to
build confidence in speaking.
 • Learn Stress Management Techniques: Practice mindfulness, exercise, or other
relaxation techniques to handle stress better. Managing stress helps maintain
productivity and may help with focus.

What Is the Difference Between a Soft Skill and a Hard Skill?

Hard skills are the measurable skills acquired through training, education, and practice. They
are the abilities needed to perform a specific task or job. Soft skills are behavioral and
interpersonal skills that relate to how effectively people interact with others and handle
situations.

Why Are Soft Skills Important?

How well you interact and treat others is crucial for career success. Trust develops through
positive interactions and relationships, and productivity increases in environments where soft
skills flourish.

How Do You Improve Soft Skills?

Although not customarily acquired through formal training, soft skills can be learned. To improve
soft skills, an individual must be open to feedback and willing to change behaviors. Training
can provide tips and strategies for developing better practices, such as active listening and
empathizing with others. And practicing can strengthen areas where deficiencies exist.

What Is Soft Skills Training?

Soft skills training is training to help develop or improve interpersonal skills. It consists of
lessons to improve communication, increase active listening, resolve conflicts, and more.

The Bottom Line

While hard skills are highly valued in today's economy, many employers recognize the
importance of soft skills as well. For that reason, workers with both hard and soft skills may find
it easier to get hired and rise through the ranks.