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    Front Office Evaluation

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    jfrontada395

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    Front Office Evaluation

    Uploaded by

    jfrontada395
    1 views2 pages

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    Copyright:

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    1 views2 pages

    Front Office Evaluation

    Uploaded by

    jfrontada395

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    FRONT OFFICE

    LABORATORY EVALUATION

    Name: Course & Section: Date:


    Laboratory: Term:
    Criteria Excellence Very Satisfactory Needs Points
    (10pts.) Satisfactory (6pts) Improvement Earned
    (8pts) (4pts.)
    Profiling Always wear Wear complete Incomplete Not wearing
    complete uniform as well wearing of uniform.
    uniform as well as neat and uniform,
    as neat and clean most of wrinkled and
    clean all the the time. not neat and
    time. clean.
    Physical Clean face, Clean face, not Slightly clean Face is not
    Appearance follow prescribe following the face, not clean, not
    hairdo prescribe following the following the
    requirements hairdo prescribe prescribe
    and with light requirements, hairdo hairdo
    make-up for with light requirements, requirements,
    female. make-up for and less light and no light
    female. make-up for make-up for
    female. female.
    Communicat Excellent Speak with Speak with Speak with
    ion Skills delivery and very good good very little
    use of voice. expressions expressions expressions
    and speak at and speak at and do not
    appropriate appropriate speak clearly.
    volume. volume.
    Delivery of Holds attention Satisfactory Display Holds no effort
    Information of the guest hold attention minimal effort to get the
    and maintains of the guest to get the guest’s
    audience and maintain guest’s attention and
    interest with their interest. attention and interest.
    excellence e interest.
    Attitude Excellently Convey positive Convey less Do not positive
    convey positive attitude and attitude and attitude and
    attitude and enthusiasm. enthusiasm. enthusiasm.
    enthusiasm.
    Professional Demonstrate Demonstrate Demonstrate Do not
    ism excellence professionalism less demonstrate
    professionalism to guest and at professionalism less
    to guest and at workplace. to guest and at professionalism
    the workplace. workplace. to guest and at
    workplace.
    Posture and Stand up Stand up Sometimes Slouches and
    Eye Contact straight, straight and stand up /or does not
    and Body relaxed and maintain eye straight and look at the
    Language maintain eye contact to the maintain eye guest.
    contact to the guest. contact to the
    guest. guest.
    Completene Follow the Moderately Sometimes Did not follow
    ss of Task correct follow the follow the the correct
    procedures in correct correct procedures in
    handling guest procedures in procedures in handling guest
    transactions. handling guest handling guest transactions.
    transactions. transactions.
    Preparednes Confidently Prepared and Moderately Not prepared
    s prepared and knows what to prepared and and knows
    knows what to do in front of knows what to what to do in
    do in front of the guest and do in front of front of the
    the guest and at work. the guest and guest and at
    at work. at work. work.
    Ingress and Prepare the Prepare the Prepare the Did not prepare
    Egress laboratory and laboratory and laboratory and the laboratory
    practiced practice practice and did not
    CLAYGO all the CLAYGO. CLAYGO practice
    time. sometimes. CLAYGO
    Total

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