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Canera Bank

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34 views

Canera Bank

Uploaded by

vikashprasad74
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Details for registration number : DEABD/E/2024/0071376

Name Of Complainant Er.Amit Kumar Pandey

Date of Receipt 14/10/2024

Received By Financial Services (Banking Division)


Ministry/Department

Grievance Description

Financial Services (Banking Division) >> Misbehaviour/Harrassment/Corruption by Bank Staff

Bank/Financial Institute : Canara Bank


Branch / Name of Bank and Branch : CANARA BANK. Address: OLD G.T. ROAD, IN FRONT OF A.N.M COLLEGE, AURANGABAD -
824101. CNRB0003135
-----------------------
Subject: Urgent: Service Issues at Canara Bank, Aurangabad, Bihar (IFSC: CNRB0003135)

Dear Sir/Madam,

I am writing to raise multiple issues regarding the Canara Bank Aurangabad, Bihar branch (IFSC: CNRB0003135), which have caused
severe inconvenience.

1. **Staff Unavailability**: The counters are frequently unmanned, leading to delays.


2. **Cash Deposit Refusal**: On 1:50 PM recently, my cash deposit was refused despite my entry around 1 PM, facing a crowded area
with no line system and no security.
3. **Unprofessional Behavior**: The cashier is often unprofessional, wasting time by repeatedly counting notes and showing
favoritism.
4. **Passbook Issuance Denial**: For over three years, I’ve been denied a passbook despite several requests.
5. **Lack of Facilities**: The branch lacks an ATM cash deposit machine, and staff, including the manager, appear inadequately
trained.
6. **Queue Management**: There is no proper token system or waiting list, causing chaos and delays.
7. **Lunch Break Issues**: The staff often claim lunch break as a reason for service disruptions, contrary to RBI rules about
continuous services.
8. **Security Concerns**: There is no security at the gate, and some staff are idling and watching reels near the entrance.
9. **Manager's Indifference**: When I approached the manager, no action was taken to address my concerns.
10. **Parking Issues**: There’s no parking at the branch. The nearby Abhishek Bajaj shop refuses to allow parking near the bank or
ATM, adding to the inconvenience.
11. **Discrimination**: I’ve been denied pre-approved credit card offers and benefits, which feels discriminatory.

Despite multiple complaints to the RBI, no action has been taken. I request immediate intervention to address these issues, including
reviewing CCTV footage, changing the security guard and staff, and improving services. I also request the implementation of small
deposit counters at the gate and clarification regarding lunch breaks.

Current Status Case closed

Date of Action 24/10/2024

Remarks

Dear Sir/Madam,
Kindly go through the attachment

Rating Poor

Rating Remarks Compliant closed forcefully without resolving any issue also no action taken against corrupt employees.
No rotational working rule is implemented. No ncmc rupay card is activated. No ATM cash deposit
machine is working ,very much free salary takers in canara bank. Also their is no customer value. Staff's is
showing locality every time and misbehaving with customer. Set a rotational shifts in Aurangabad Bihar
branch and declared no lunch time. Also keep cctv monitoring through headquarters and attandance
machine inside campus with proper monitoring. Wating for truthful justice. Regards, Amit Kumar Pandey
8092296970

Appeal Details

Appeal Number DEABD/E/A/24/0015523

Date of Receipt 24/10/2024


Appeal Text Compliant closed forcefully in favour of staff.

Current Status Under Process

Officer Concerns To

Officer Name Shri N Lalitha Vibhushan (ASSISTANT GENERALL MANAGER)

Organisation name Canara Bank

Contact Address Head Office No.112, J.C. Road, Bangalore

Email Address [email protected]

Contact Number 08022230467

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