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    Quick Guide To Student Castle

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    Quick Guide To Student Castle

    Uploaded by

    not my name
    7 views3 pages

    Original Title

    Quick Guide to Student Castle

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    7 views3 pages

    Quick Guide To Student Castle

    Uploaded by

    not my name

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    You are on page 1of 3

    Quick Guide to Student Castle

    Inventory
     YOU MUST COMPLETE THIS ONLINE FORM WITHIN 7 DAYS OF CHECK IN.
     You can do this by logging into your Student Castle account
     If you do not do this in time it may complicate things if you dispute any
    charges claimed from your deposit at the end of your stay at SC

    Visitors
     Please see our FAQ here: https://www.studentcastle.co.uk/coronavirus/

    Parcels
     When ordering a parcel, please ensure your Name and Room Number
    are clearly stated.
    Example: “Steve Stevenson, Room 1.23, 33-34 Pulteney Road,
    Bath, BA2 4EZ, UK”
     We will sign for your parcels, and email once they have arrived so you
    can pick them up. You can collect them 24/7.
     In case of a take-away order (food) we ask that you please come
    downstairs to meet the driver.
     If you wish to arrange a parcel collection, you must be present. We will
    not be liable for any parcels left in reception.

    Bin Store
     The bin store is located near the Pulteney Road entrance to the side of
    the villa. You’re responsible for all your rubbish and recycling. Please
    break up all boxes to save space and separate recycling into the correct
    bins. Charges will apply if waste disposal is not done correctly.

    Maintenance
     During your stay, you may find that items need repairing and/or
    replacing. In order to register any of these issues, simply click the
    maintenance tab in the Student Portal (accessed by logging into your
    student castle account) and follow the instructions.

    Cleaning
     Please be aware that it is your responsibility to clean your own room.
     Housekeeping can, however, be booked via the Student Portal (costs
    apply) and arranged for timed cleans.
     Please note that housekeepers will not tidy your bedroom, or clean up
    rubbish after you, but will clean your surfaces, kitchen area and floors.

    Gym
     Since to Covid-19 you must book a slot to use the gym
     You will need to swap your key for a gym key

    Bikes
     The bikes are available 24/7 all year round.
     To use a bike, you will need to swap your room key at reception for a
    bike key.

    TV Licence
     You will be responsible for purchasing your own TV Licence.
    For more information, please visit: http://www.tvlicensing.co.uk/

    Fire Alarms
     We carry out weekly fire alarm tests every Wednesday at 2pm.

    Student Castle is accredited under ANUK – the code can be found here:
    https://www.nationalcode.org/

    Office/Security Open Hours


    While Student Castle is open 24/7, Office and Security staff operate at different
    times:

     Office Hours – Phone: 0 3333 444 097

    Monday – Friday: 9am – 5pm


    Saturday & Sunday: 9am – 5pm

     Security Hours – Phone 07 923 274 675

    Monday – Friday: 6pm – 8am


    Saturday & Sunday: 24 hours

    If you have any questions, please let us know!

    Email: [email protected]

    Telephone: 03333 444 097

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