ENG201 MID-Term by Attiq Kundi-Updated

ENG201
Mid-Term
Quiz by Attiq Kundi
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ENG 201
Question No 1
Which of the following topics is usually not included in the “introduction” section
of a formal report?
Synopsis
Question No 2
Conclusions are general statements bases on .
Facts
Question No 3
Which of these prefatory parts is least likely to be
used? Title By
Question No 4
The main objective of a persuasive report is to sell an idea, a service or
a project. True
Question No 5
in known as state of being only one of its kind or being without an equal
or parallel. Uniqueness
Question No 6
A literature view should be .
well Arranged
Question No 7
In longer messages, the first few paragraphs should establish the
following expect. Recommendations
Question No 8
Which of the following report is bases on observation instead
of theory. Empirical research report
Question No 9
Which of the following belongs to the supplementary part
of report Index
Question No 10
Just as conclusions grow out of of the facts, grow out of
conclusions interpretation, recommendation
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In which direction does communication flow in a formal Communication network?
Horizontal downward and upward
Orders are considered one of the simplest types of?
Direct request
Use the indirect approach when the audience is?
Displeased
What is the first step in using the indirect plan?
Put the audience in an accepting mood
Choose the best option the main idea of a business message is usually ------ which
is/are concisely stated.
one idea
The ----- of an order letter is to provide the vendor with detailed instruction for fulfilling
and order.
Objective
One of the two basic purpose of business communication is to---- formation. Convey
adjustment letter is a letter in answer to a ----------- letter the answer may either be a
refusal or a grant.
Complaint
a/an -------- letter is a letter in answer to complaint letter the answer may either be a
refusal are grant?
Adjustment
whether written or oral -------- message begin with all clear statement of the main idea
clarify any necessary details and end the with a courteous close.
Positive
Adjustments are also called
Claim statements
HKB’s store managers are certainly interested in helping live is increased sales just as
distributors are interested in felling the HKB order above statement is an example of ----
----
direct request
choose the best options:

the main idea of a business message is usually -------- which is/or concert stated.
one idea
when placing ------ you don't need to to excite your readers interest just state your needs
clearly and directly.
order
Choose the correct option: to decode a message is to:
interpret a message
Customer service is the department of an organization that respond to enquiries are

complaints from customers of that organization?
true
Which of the following is the first and the most essential step in writing bad news
messages?
Buffer
Just one and consist of sections ----- sections
Three
How many black lines do we live for a signature in a personal business letter?
The indirect plan consists of ------ parts
Credit approvals mark the beginning of a business relationship with a----
Customer
In the organization of a direct request the very first step is to state the
main idea
which of the following is a part of an indirect plan?
all of the above

Bad news is not delivered directly as it falls under the category of --- messages.
Negative
To encourage the future is one of the goals while answering request that involved no
potential sale.
False
Choose the correct option for the following
----------- are an essential component of our most are admin admission grants and
Employment processes.
References
The two basic strategies to communicate bad news on the direct plan and the indirect
plan
true
------------ makes a statement of support of a candidate by assessing the applicant's

qualities and capabilities for performing a particular task recommendation letters
Which of the following elements relate to the organizing direct request?
Main Idea, necessary details and specific action
To increase the future Sell is one of the goals while answering request that involve no
potential sale
True
Whether written or oral positive messages begin with clear statement of the main
idea. Clarify any necessary details and end with a ---- close
Courteous
-------------- is the information, the name of an individual is the name of an organization

that can provide details about an individual's past track record with credit
Credit reference
Which of the following is a purpose of writing courteous close/?
all of the above

Choose correct preposition to fill in the blank his birthday is coming ----- next week
Up
A message organized by direct plan starts with a buffers statement
True
Choose the best option one should be careful about the chances of being ------- while
making a direct request.
All of the above
An indirect organizational plan is a technical way to express bad news and help us to
avoid a----------
Negative decision
Computer programmer will a/an ----- to gain specific information about an upcoming
release of a software product from xyz category
Inquiry letter
Which part of a routine reply or positive reply should contain the details?
The opening of the message
To give your readers a feeling about their welfare on your part makes the message -----
Successful
Acknowledgement letters are sent to our customer confirming the district of a/an --------
All of the above
Choose the best option usually technical information letters announce -------
Technical information
Choose the correct option which format should be used for the information being sent
inside an organization?
Memorandum
Customer Service Department of an organization that responds to enquiries and

complaints from customer of that organization
True
Your message is unlikely to succeed if your audience is left with the feeling that you
have their personal welfare in mind
False
While reading and adjustment letter the individual are the department responsible for
the poor performance can be blamed
True
In the -------- report, present the main pieces of knowledge communicated in the
literature and identity find some significant gap in this knowledge.
Literature review
In report writing a --------- is a declarative sentence which summarizes the specific topic
and goals of a document
Purpose statement
Which of the following report is based on observation and experiment instead of

theory?
Empirical Research report
Read the following statements and select the one free from gender bias.
(Should his students paper according to this state of pre-determined guidance)
Choose the best option which of the following errors does a sentence containment it has
long strings modifiers are nouns?
Stack modifier
Which sentence is punctuated correctly?
The chairman of, “why are our profit down”?
What is the last step in planning a report? In treating your investigation and research
Which of the following sentence is correctly punctuated?
Paris, France is my favorite place to visit.

To give your readers a feeling about their welfare on your part makers the
message____________.
Successful
Acknowledge letters are sent to a customer .ing the receipt of a/an ______.
All options
Usually technical-information letters announce_______.

Which format should be used for the information being sent inside an
organization?
Memorandum
Customer services is the department of an organization that responds to

inquiries or complaints from customers of that organization.
True
A computer programmer will write a/an ________ to gain specific information

about an upcoming release of a software product XYZ Company.
Inquiry letter
Your message is unlikely to succeed if your audience is left with the feeling
that you have their personal welfare in mind.
False
Your message is most likely to succeed if your audience is left with the feeling
that you have their personal welfare in mind.
True
Whether written or oral, positive messages begin with a clear statement of the
main idea, clarify any necessary details and end with a __________close.
Courteous
While writing an adjustment letter the individual or the department responsible

for the poor performance can be blamed.
True
While responding adjustment letters, end the letter on a _________.

Pleasant note
While responding adjustment letters, reveal the good news in the
first___________.
Sentence of the letter
While responding adjustment letter, explain the various circumstances under

which___________.
Action has been taken
While responding adjustment letter, don’t blame an individual or

_____________.
A specific department
While responding adjustment letter, Avoid lame excuses such as “Nobody’s

perfect” or___________.
Mistakes will happen
Use the indirect approach when the audience is.

Displeased
____________ are an essential component of almost all admissions, grants,
and employment processes.
References
How many BLANK LINES do we leave for a signature in a personal business

letter?
3
The two basic strategies to communicate bad news message are direct plan
and the indirect plan.
True
__________ makes a statement of support for a candidate by assessing the

applicant’s qualities and capabilities for performing a particular task.
Recommendation letters
Which of the following elements relate to the organizing direct requests?

Main idea, necessary detail and specific action
To encourage the future sale is one of the goals while answering request that
involved no potential sale
False
main idea, clarify any necessary details and end with a ___________ close
Courteous
A ___________ is the information, the name of an individual, or the name of

an organization that can provide details about an individual’s part track record
with credit.
Credit reference….
Adjustment letter is a letter in answer to a ______ letter.

Complaint….
Which of the following is a purpose of writing ‘ courteous close’?

All options….
His birthday is coming _________ next week.

Up…..
A message organized by using direct plan starts with a buffer statement.

True….
One should be careful about the chances of being _______ while making a
direct request.
All options….
An indirect organizational plan is a technical way to express a bad news and

helps us to avoid a __________.
Negative decision
Which part of a routine reply or positive message should contain the details?
The opening of the message….
Whether written or oral, __________ messages begin with a clear statement

of the main idea, clarify any necessary details and end with a courteous
close.
Positive….
_______.
Main idea….
In the organization of a direct request the 2nd step is to _________.
Give necessary details…..
In the organization of a direct request the 3rd step is to close with a Cordial
request for _______.
Specific action….
Which of the following plan should be used for a bad news message?
Indirect plan….
All employees are requested to ________ from smoking in the presence of

customers.
Restrict….
The punctuation mark that belongs to the salutation of a business letter is a

_______.
Colon….
_________letter begins the paper trail of a specific purchase.

Order…..
An ___________is also known as a PO or purchase order letter.

Order letter….
An Order Letter is also known as a ______ .

PO….
Order letters are like good mail order forms, although they also provide more
room for explaining special needs are known as______.
Placing orders…..
_______________ Department is the department of an organization that

responds to inquires or complaints from customers of that organization.
Customer Services….
The opening paragraph states the reason for the letter. The frank request
should arouse curiosity and encourage a frank response.
Structure of customer letter….
Legal demand or assertion by a claimant for compensation, payment, or

reimbursement for a loss under a contract, or an injury due to negligence.
Claim…..
It is the process of handling and settling claims or the amount requested by a
policyholder or claimant because of a loss or damage.
Adjustment….
___________is a letter in answer to a complaint letter. The answer may either

be a refusal or a grant.
Adjustment letter…..
In the _____ of a report, present the main pieces of knowledge communicated

in the literature and identify some significant gap in this knowledge.
Literature review….
In report writing, a ________ is a declarative sentence which summarizes the

specific topic and goals of a document.
Purpose statement…….
Which of the following report is based on observation and experiment instead

of theory?.
Empirical research report
A professor should his student’s papers according to this set of predetermined
guidelines.
Which of the following errors does a sentence contain when it has long strings
modifiers or nouns?
Stacked modifier….
Which sentence is punctuated correctly?

The chairman asked, “Why are our profits down?”…..
What is the last step in planning a report?
Interpreting your investigation and research….
What is the 4th step in planning a report?
Conduct research…..
What is the 3rd step in planning a report?

Prepare a work plan….
What is the 2nd step in planning a report?

Outline the issue for investigation….
What is the 1st step in planning a report?

Define the outline and purpose….
Which of the following sentences is correctly punctuated?

Paris, France is my favorite place to visit…….
___________section does not simply focus on interpreting the facts but also
on answering the readers’ question, i.e “ How are those facts significant to us
?”
Conclusion….
Commas are used to:

All options….
__________ is a neutral statement which is meant to bring the audience in an

accepting mood.
Bad news…..
Which of the following is the most important part of indirect plan?

A buffer
An order letter is also known as a PO or purchase order letter.

True….
End mater of a proposal includes ________.

Bibliography, resumes, appendixes…..all options….
Credit references are generally used to determine the credit worthiness of a

person or individual.
True….
While placing an order, there is no need to _______.

Excite your reader…..
While placing an order, you don’t need to _________.

Excite your reader….
_____________ at the moment. I’ll get to the market.

As it isn’t raining…….
What is a buffer in a negative message?
It explains the reasons for the negative message

Which of the following words should be avoided when writing an adjustment
grant?
Sorry, mistake , Problem All options
Which one of the following phrases are likely to offend and should be
avoided?
I must refuse, we must deny…..
Do not begin an indirect message with _________.

A buffer…..
Which of the following is not a common problem that can cause poor
organization of a message?
Using brainstorming technique….
‘Approving Credit’ and ‘Credit Reference’ are the two types of positive
responses to routine credit requests.
True…….
Which of the following ensures success to message by leaving audience with

a feeling of their personal welfare in mind.
Courteous close……..
Your reason for communicating can usually be expressed in a sentence or

two, but you will need more spaces or time to explain your point completely so
that your audience will have no confusion or lingering doubt.
Necessary details….
Almost all business communication has two basic purposes: • To convey

information • To produce in the audience a favorable (or at least accepting)
attitude or response
Clear statement of the main idea…..
main idea, clarify any necessary details and end with a courteous close.
Organizing positive messages…….
A positive message begins with a clear statement of the main idea, clarifies
any necessary details and end with a courteous close.
True……..
_____________ is a neutral statement which is meant to bring the audience in
an accepting mood.
Bad news….
involved no potential sale.
False….
involved a potential sale.
True….
To leave your reader with a good impression of you and your firm, while
answering requests that involved a potential sale
True….
To respond to the inquiry and answer all questions, while answering requests
that involved a potential sale.
True ….
To respond to the inquiry and answer all questions, while answering requests
that involved not a potential sale.
False….
To leave your reader with a good impression of you and your firm, while
answering requests that involved not a potential sale
False….
In business communications use the ________ format if the document will be

sent to outside individuals.
Letter……..
Every sentence contains a subject and a

Predicate
To whom usually good will letters are written?

Customer….
Requests for information and action have ---- types.

2
----- is the process of drafting your message; polishing it is a later step.
Composition
----- makes a statement of support for a candidate by assessing the applicants
qualities and capabilities for performing a particular task.
Which one of the following is the part of Proposal Structure?

Introduction
The two principal documents that hold relative importance in a meeting are
the---- and the ----
Agenda, meeting minutes
Which one of the following is not the part of Proposal Structure?

Subject
Choose the correct option from the following, are an essential component of
almost all admissions, grant, and employment
References
Which of the following should you avoid when you are responding to a claim
and your company is at fault?
Making a big apology
A message is a signal that serves as:

Informational report
Are an essential component of almost all admissions, grant, and employment

processes as it provides a statement of support for a candidate?
References and recommendation
Choose the correct option from the following. While writing a ---- identify a
specific area of employment, summarize your qualifications for the job, refer to
an enclosed resume, and request the next step of the application process,
usually an interview
Job application letter
Choose the correct option from the following. In business communications use
the format if the information is being sent inside an organization.
Memorandum.
In which direction does communication flow in a formal communication
network?
Horizontal
Which of the following goals have to be kept in mind while writing bad news
messages?
All options
Which of the following statements is false?

None. All of the above statements are correct
A flexible and efficient writing style that readers can understand in one
reading.
I plain English
----------- are Challenging to write because we know our readers will not be
happy to receive the news.
Bad news messages
Which one of the following is the best expression to use with the customers
for rejection?
I we have accepted the proposal from another builder.
Which is good advice when writing a memorandum?

Use a polite style for your colleagues. You can contract verbs, but do not be
too informal
In which directions communication flow in a formal communication network?

Horizontal, downward and upward
Orders are considered one of the simplest types of _________.

Direct request
Use the indirect approach when the audience is___________.

Displaced

Put the audience in an accepting mood…..
The main idea of a business message is usually ____________ which is/are
concisely stated
One idea / Single most important idea….
An indirect organizational plan is a technical way to express a bad news and

helps us to avoid a ____________.
Blunt no
The ___________ of an order letter is to provide the vendor with detailed

instructions for fulfilling an order.
Objective…..
One of the two basic purposes of business communication is to ________

information.
Convey …….
Adjustment letter is a letter in answer to a ___________ letter. The answer

may either be a refusal or a grant
Complaint ….
A/An _______letter is a letter in answer to a complaint letter. The answer may

either be a refusal or a grant.
Adjustment….
Adjustment are also called.

Claim settlements
HKB’s store managers are certainly interested in helping Levi’s increase

sales, just as distributors are interested in filling the HKB order’ this statement
is an example of______________.
Direct request….
The return address in a letter represents__________.

The person writing the letter
When placing ________ you don’t need to excite your reader’s interest, just
take your needs clearly and directly.
Order….
To decode a message is to:

Interpret a message
Customer services is the department of an organization that responds to

inquiries or complaints from customers of that organization.
True…..
Which of the following is the first and the most essential step in writing bad
news messages?
Buffer….
Application letters are usually just one page and consist of

___________sections
THREE….
Customer service correspondence occurs in ___________format.
Letterhead or postcard format…….
The purpose of giving complete _____ is to ensure that the audience has no
confusion or lingering doubt about the message.
Supporting details…….
The indirect plan consists of ________ parts.

4….
Credit approvals mark the beginning of a business relationship with a

________.
Customer…..
________.
Main idea….
Which of the following is a part of an indirect plan?

All option….
Bad news is not delivered directly as it falls under the category of

________messages.
Negative….
involved no potential sale.
False…….
Claim is a legal demand or assertion by a claimant for ____________ for a

loss.
Reimbursement, payment and compensation…..all options….
Which part of a routine reply or positive message should contain the details?
The opening of the message….
In the organization of a direct request the very first step is to state the _____.
Main idea…..
The organization of a direct request the very 2nd step is to state the _____.
Give necessary details
The organization of a direct request the very 3rd step is to state the _____.
Close with a cordial request for specific action
One of the two basic information purposes of business communication is to
____________ information.
Convey…….
Credit references are generally used to determine the credit worthiness of a

person or individual.
True….
Customer services is a department of an organization that responds to

_______.
Inquiries or complaints….

network ?
Orders are considered one of the simplest types of?

Direct request
Use the indirect approach when the audience is?

Displeased.

Put the audience in an accepting mood
The main idea of a business message is usually ________ which is/are

concisely stated.
One idea
An indirect organizational plan is a technical way to express bad news and

help us to avoid a __________.
Blunt no
The _ of an order letter is to provide the vendor with detailed instruction for
fulfilling and order.
Objective
One of the two basic purpose of business communication is to _______

formation.
Convey
The main address in a letter represents ____________.

The person writing the letter
When placing_______ you don’t need to excite your readers interest just state
your needs clearly and directly.
Order
Credit approvals mark the beginning of a business relationship with a

_______.
Customer
In the organization of a direct request the very first step is to state the ____.
Main idea

All options
____________ are an essential component of our most are admission grants
References
The two basic strategies to communicate bad news on the direct plan and the
indirect plan.
True….
___________ makes a statement of support of a candidate by assessing the

applicant’s qualities and capabilities for performing a particular task.

Main idea, necessary details and specific action
In increase the future sell is one of the goals while answering request that
involve no potential sale.
True
_________ is the information, the name of an individual is the name of an

organization that can provide details about an individual’s past track with
credit.
Credit reference
Which of the following is a purpose of writing courteous close?

All options….
A message organized by direct plan starts with a buffers statement.

True
One should be careful about the chances of being_______ while making a
direct request.
All options
An indirect organizational plan is a technical way to express bad news and

help us to avoid a __________.
Negative decision
To give your readers a feeling about their welfare on your part makes the
message………
Successful
organization?
Memorandum…..
In the ________report, present the main pieces of knowledge communicated

in the literature and identity find some significant gap in this knowledge.
Literature review
I n report writing a _________ is a declarative sentence which summarizes

the specific topic and goals of a document.
Purpose statement
Which of the following report is based on observation and experiment instead

of theory?
Empirical research report
Should his students paper according to this state of pre-determined
guidance)
Which of the following errors does a sentence containment it has long strings
modifiers are nouns?
Stack modifier
What is the last step in planning a report?

In treading your investigation and research
Which of the following you should avoid while writing a claim letter?
A complaining tone
A message organized by using direct plan starts with a buffer statement

False….
A bad news message organized on the direct plan starts with a clear
statement.
True…..
While writing bad news message, avoid blunt statements that are likely to
cause pain and anger.
True….
______________ Letter is written to offer a brief description of the cause of

dissatisfaction and prepare the necessary action.
Adjustment
Buffer statement constitutes the _______ part of a bad news message written
in indirect organizational plan.
First
One of the two basic purposes of business communication is to __________

information.
Convey
You can communicate negative news without being negative by:

Pointing out the positive aspects of a situation, if any, telling what you can do,
not just what you can’t do.
To give your readers a feeling about their welfare on your part makes the
message ___________________.
Successful…..
Which one of the following is mostly used to handle repetitive routine

queries?
A computerized form response…..
When no special persuasion is needed, the use of __________ is

recommended.
Direct request
organization?
Memorandum…..
Letters of __________ are extremely important in decisions to hire, admit an

individual and to award a scholarship or grant
Recommendation
Identity the statement which should not be included in ‘NECESSARY

DETAILS’ section of a positive message.
Provide buffer statement….
Which one of the following media would be the best choice when you have to
deny a promotion to a long-term employee?
A face-to-face meeting
Which one of the following is a specialized document prepared to share

relevant information with the media?
An email…..
Which of the following is an essential component of employment process?

References …..
Will you please provide the details of the equipment utilization for the last
quarter ? This statement is an example of:
A routine inquiry…..
Which of the following options is likely to offend and should be avoided?

We must turn down….
Which of the following phrases are likely to offend and should be avoided.
We must deny…..
We must reject the proposal …..
We cannot afford to
While communicating, do not leave your audience in ___________.

Doubt
Which of the following presents the main idea before the supporting data?
Direct plan ….
Which of the following presents supporting data before the main idea?
Indirect plan…..
Which of the following is a method to communicate bad news to the

customer?
All options
Letters of recommendation are extremely important.

All options
Positive message end with _____________.

A courteous close
The tone of an inquiry letter should be ________ so that the recipient may
identity and provide the required information.
Friendly
An information against the expectations of ________ is considered bad news.

All options
Letters of ______________are extremely important in decisions to hire, admit

an individual, and to award a scholarship or grant.
Recommendation
Claim letter is also called:

Complaint letter….

customer?
All option
Letters of recommendation are extremely important

All options
Positive messages end with_________.

A courteous close
Various technique are used to generate correspondence back to the

customer.
True….
A _________ is the information, the name of an individual, or the name of an

organization that can provide details about an individual's past track record
with credit.
Credit reference
The careless handling of the bad news may result in a/an ________on the
part of the customer.
Emotional reaction….
True
While writing bad news message do not overemphasize the positive.

True
____________are essential component of almost all admissions, grant and

employment processes as it provides a statement of support for a candidate.
References and recommendations
In the organization of a direct request the way first step is to state the
_______.
Main idea
Positive message end with__________.

A courteous close
The buffer puts an audience in __________.

An accepting mood….

customer?
All options
Be aware of the difference between a _____________ request in question

form and a question that is part of a request.
Polite…..
Claims is a legal demand or assertion by a claimant for ______ for a loss

All options
What is the most important implicit goal of a business document?

To establish a relationship
The main idea is the single _____________ idea concisely stated.

Most important
For a recommender ____________ in recommendation is a must.

Honesty
Application letters are usually just one page and consists of ___________
section.
Three….
Which of the following are appropriate for larger orders?

Acknowledge….
_________are appropriate for large orders, first orders, and orders that
cannot be filled right away.
Acknowledge….
In bad news messages, you as a business person need to help your audience
remain ___________ towards your business and possibly towards you.
Disposed….

ENG201 Business and Technical English Writing Question # 1 of 10
Structural Clarity is a way to increase ……… of your document.
Clarity
Courtesy
Conciseness
Completeness

Which one of the following establishes a series of observations and emphasizes each element?
Exemplification
Analysis
Enumeration pg 42
Comparison and contrast

Which of the following is a correct length for an average sentence?
17 to 20 words pg 53
11 to 20 words
20 to 25 words
20 to 30 words

It's getting very late.........
I'll have to speed you
I'll have to accelerate you
I'll have to hurry
I'll have to push you

We're having a barbecue next week,.........?
will you come
did you come
do you come
were you coming
Which of the following is the main task of a Conventional resume?
Provide functions and tasks the applicant can perform
Place the name and professional objectives at the top pg20
Put the most important information first
Make your name and professional achievements prominent

In writing commercial correspondence, it is important to employ a friendly yet efficient --------.
emotion
mood
tone
feeling

Style guides are widely used in the professions and in organizations to achieve a uniform
document look by identifying formal requirements for _______
Document appearance pg 37
Document length
Document density
All of above

I'm giving you your last warning. If you're not ready in five minutes, ..........
you're on your self
you're on your own
you're on your side
you're on your turn

The document should include extensive explanations of your conclusions and recommendations
to establish ________________
Credibility pg 26
Relationship
Ownership
All of above
Which of the following familiar expressions is correct replacement for
‘lucrative’?
Profitable
Verbs and ________ are more concrete than adverbs and adjectives.
Nouns
The good organization of the content means ___________.
Both of the above
Did the doctor look __________ your leg?

At
‘I left smoking long ago’_________
I gave up smoking long ago
How can you make your message forceful?
By using comparisons, By using figurative

language……both
Which one of the following phrases are likely to offend and should be
avoided?
I must refuse, we must deny
A computer programmer will write a/an _________ to gain specific

information about an upcoming release of a software product from XYZ
company.
Inquiry letter
In bad news messages, the __________ is of crucial importance.
Tone
A bad News message always begins with a _______ that provides a

transmission to the refusal.
Neutral statement
In a business message, the words freedom, prestige, compassion, free,

and comfort evoke ________ feelings.
Positive
If you are using letterhead stationery, include only the __________. Two
lines below the bottom of the letterhead.
Date
Business messages generally have _________ purposes.
Three
With restructuring of companies, communications are now created mainly

by _______
All employees
Select the option which is an example of a clear and coherent sentence.
His report focused on age and gender of managers
Eriq is just like all the French, so dismissive of Americans. The sentence
contains _________
Racial Bais
The patient shows normal _________ and appears to be psychologically

stable.
Affect
Which of the following words fall in the category of unfamiliar words?
Ascertain and Peruse……Both
Full-Time college students should spend at least six hours a week

studying if you want to succeed.
If they want to succeed
___________at the moment. I’ll get to the market.
As it isn’t raining
Which of the following helps you to focus meeting on the core of topics
and control its pace and flow?
Agenda
The purpose of giving complete ___________ is to ensure that the

audience has no confusion or lingering doubt about the message.
Supporting details
__________ minutes are often required by federal, state, or local law, by-
laws, charters, or regulations in any organization.
Formal
A sales letter is a document designed to generate sales; therefore. It

persuades the reader to ___________
All options
Mathematics _______ John’s favorite subject, while Civics is Andrea’s

favorite subject.
Is
In business communications use the ________ format if the document will

be sent to outside individuals.
Letters
______________ is one of the cores of concreteness.
Grammar
____________ makes a statement of support for a candidate by assessing

the applicant’s qualities and capabilities for performing a particular task.
When you are dissatisfied with a company’s product or service, which of

the following is the best option?
Written claim letter

Mr. John will ________ the report.
Consider
Select the option which gives the exact meaning of the verb ‘ accept’
Receive
When punctuation marks are omitted in the opening and closing lines of a
letter, the punctuation style is called.
Open
Which of the following is the most important part of indirect plan?
Buffer
What is a common mistake made in writing persuasive messages?
Using you perspective
_________ words are usually more vivid than long ones and improve the
readability of a document.
Short words
Which of the following transitional markers shows ‘additional details’?
: moreover, furthermore, in addition, besides…All
There are ________ types of minutes
Two
They talked about things and persons _______ they remembered.
That
An order latter is also known as a _________ or purchase order letter, it

begins the paper trail of a specific purchase.
PO
They saw a parking space ___________ two cars and drove

____________it.
Between/ into
______________share a general document architecture, which is usually

modified to suit specific circumstances.
Proposals
The message senders need to assess their message from the eyes of the
________ to be sure that they have included all the relevant information
Received
English _______ is constantly charging
Language and pronunciation……both
What is style in writing?
Style is the way of using words to achieve a certain tone or

overall impression in wirting
When placing __________ you don’t need to excite your reader’s interest,
just stale your needs clearly and directly
Order
The _________ of an order letter is to provide the vendor with detailed

instruction for fulfilling an order.
Objective
The persuasive message gives _________ to the audience.

A free choice
Which one of the following is a specialized prepared to share relevant

information with the media?
An e-mail
Most organization rely on _________ for their existence.
Successful proposal writing
If you ____________ anything to say, just speak out.
Have
_________means preparing every message with the message receiver in

mind.
Consideration
Choose the following verb from the following options.
Produce
Solicited and unsolicited are types of ___________
Memos
In bad news messages, you as a business person need to help your

audience understand the under the circumstances, your decision was
______ and reasonable.
Fair
Functional words express relationships among content words.
True
The main idea of a business message is usually ____________ which

is/are concisely stated.
One idea
__________ are an essential component of almost all admissions, grant

References
Concreteness does not make use of denotative words instead of

connotative words
False
The selection of format, style and organization of a report is done

independent of the reader’s requirement.
True
Sarah washed the apples ________ them in the fridge.
And put
Will you please provide the details of the equipment utilization for the last
quarter? This statement is an example of;
A routine inquiry
A message which ________ in a reliable and competent manner is labeled

as a credible message.
Completes an idea
In a coherent sentence the words are arranged so that the ideas clearly
express the intended meaning.
True
Where’s ________USB drive I lent you last week ?

The
In______ the organization sends out uninvited messages to sell a product

or service.
Persuasive and formal reports…both
A letter of _________ asks someone for specific information.
Inquiry
Either answers _________ acceptable.
Is
Which one of the following is an example of a nonverbal message?
Eye contact
Which of the following is not a general purpose common to business

communication?
To negotiate
Concise business writing includes____________
None of the above and sentences ……both options
One should be careful about the chances of being ______ while making a
direct request.
Misunderstood
Mr. Ms and Mrs Are
Recipient titles
A memorandum is a document which is.

All options
In business communication use the ___________ format if the information

is being sent inside an organization.
Memorandum
In business communication use the ________ format if the document will

be sent to outside individuals
Letter
_________________is considered to be the best attitude in business

environment.
You-attitude
One of the aspects of editing a message is to______________
Install editing software
When it doubt, use the more familiar words; audience will understand them
better. This is the ‘golden rule of_____’
Clarity
_____________ is achieved through a balance between precise language

and familiar language
Clarity
In a ______________ sentence the words are arranged so that the ideas

clearly express the intended meaning.
Coherent
news messages?
buffer
The mechanical insertion of ‘ phase’ and ‘ thank you’ does not
ensure_______
Courtesy
All options
_________ are an essential component of almost all admissions, grant and

employment processes as it provides a statement of support for a
candidate.
__________ Words are usually more vivid than long ones and improve the
readability of a document.
Short
Any information against the expectations of _______ is considered bad

news.
All options
Adjustment letter is a letter in answer to a __________ letter. The answer

may either be a refusal or a grant
Complaint
The quality that gives force to important parts of sentences and paragraphs
is _________
Emphasis
Content words (nouns, verbs, adjectives, adverbs ) have both a denotative

meaning as well as connotative meaning.
True
When no special persuasion is needed, the use of ___________ is
recommended.
Direct request
A good business letter is simple and straightforward without being harsh

or ______.
Patronizing
Keep your _________ simple and focused, so the purpose of your letter is
clear.
Letter
Which type of letter can be used as a legal document to show the

transaction between the customer and vendor?
Order letter
Consideration simply means that the writer shows _________ in his

communication style.
Empathy
Breaking the longer sentences into shorter ones improves____________
Readability
Which of the following is associated with scholarly writing?
Formal writing
What are you doing __________ the weekend?
On
Which of the following aspects are covered by the words ‘report’?

Both a&b
The lawyer __________ his relative innocent.
Aims to prove
Acknowledgments are appropriate for__________
Larger orders
_________letter is written you want to recognize someone for his help or

support when you were in trouble
Appreciation
The aim of a _______ is to establish a working relationship to make it

happen.
Business proposal
Which of the following letter accompanies a larger item, usually a

document?
Transmittal letter
Getting the meaning from your head accurately to the reader is the purpose
of ________
Clarity
Credit references are generally used to determine the credit of a person or

individual
True
Communication that seems inconsequential can become very important if

information it contains is ________
Complete and effective

Generally speaking, in business we communicate _________
To both persuade and inform
____________ are considered binding contracts, so one should avoid

implying offers or promises that can’t be delivered
sales letter
While composing a business message, choose words that _________ be

misinterpreted.
Won’t
Most organizations rely on __________ for their existence.
Meeting with companies
__________ at the beginning of a persuasive request shows the reader that

you know about his or her concerns and you have some reasons for
making such.
An attention getting device
In the body of a business letter, what goes between each paragraph?
Two space if hand written
A memorandum may take the form of ___________.
Skype chat

network?
Downward
In the __________ of a job application letter you have to refer to your

enclosed resume and express your desire for an interview, stating when
and how you can be
End matter
_____________in AIDA plan is the opportunity to remind readers of the

benefits of taking the particular action.
Attention phase
____________ business people inform customers about the benefits of a

product/action so the customers can recognize how ell the product/action
will fill their need.
Aesthetical
With restructuring of companies, communications are row created mainly

by __________
Supervisors/ managers
Mr. ali our English teacher, believes that students who major in economics
or physics ____________ their imaginations
Ruin
His birthday is coming __________ next week.
Up
The fans at the back of the theatre and that woman in front _______ making
too much noise.
Were
When you letter extends onto a second page you should use _________ for
the second page
Plain Paper
Whether written or oral, ________ messages begin with a clear statement of

the main idea, clarify any necessary details and end with a courteous close
Positive
Neither my brothers nor my father __________attended college
Have
Main idea, necessary detail and specific action
Which format should be used if the information is being sent inside an

organization?
Memorandum
Biased language that might offend the audience is based on________.
All options
Therefore, Because, accordingly, thus, hence are used for___________
Additional details
While placing an order, there is no need to ________
Force your reader
One of the major flaws of a failed communication is _____________
Fixed explanations
A/An __________letter is a letter in answer to a complaint letter. The

answer may either be a refusal or a grant.
Claim
Which one of the following is the best expression to use with the
customers for payment demand.
Please send your payment so we can proceed with your order.
She looked _________ from her book when she heard the noise.
Up
Which of the following statements is part of persuasion in oral

presentation?
Gaining willing acceptance of an idea
When you turn your ideas into a message, you are the _________
Decoder
The reactions of a colleague or a prospective customer to an incomplete

answer are likely to be __________
Unfavorable
Documents that are meant to ‘enact’ something include authorization

memoranda and _________
Acceptance letters
Briefing, goodwill, information and report are part of _______ speaking.
Public
Effective business communication is not _________
Concise
The performance of our players was rather ______________
Worse than I had expected
Why important observations, suggestions , or objections should be

written?
All options
__________ is not one of the 7C’s of communication
Character
Creativity is a measure of your believability based on how much trust you

evoke and how reliable you are.
True
Written language is more ________ and generally follows a standardized

grammar, structure, organization and vocabulary.
Restricted
Courtesy means only thinking about receiver and not valuing his feelings.
False
Which of the following statements is more ‘Vivid’
This letter is three times as long as you said it would be
____________ accuracy depends on the writter’s conceptual mastery of the

subject and its vocabulary, as well as on his or her ability to analyze and
shape data with a minimum of distortion.
Stylistic
Common implicit goals are to establish a relationship, create trust and

establish credibility, and _____________
Document actions
Readers consisting of diverse groups with widely varying backgrounds and

responsibilities can be named ______- readers
Complex
_____________ is a short, familiar and conversational word for ‘ have need
for’
Need
Accuracy, which is the careful conforming to truth or fact, has three main
aspects which include document accuracy, stylistic accuracy and
_________
Technical
Which of the following words fall in the category of unfamiliar words?
Ascertain and Peruse. Both
Breaking the longer sentences into shorter ones improves____________
Readability
A letter of ______ asks someone for specific information.
Inquiry
Which of the following words should be avoided when writing an

adjustment grant?
All options
A letter in which all parts begin at the left margin are in _______ form.
Full book
Which of the following appear at the end of the report?
All options
Which of the following traits help in building good will?
Throughtfulness and Appreciation

Which of the following phrases is likely to offend and should be avoided?
We must deny
Formal writing
A letter of inquiry asks someone for specific information.
True
_____________ is a very vital step in composing a business message, and

if one commits an error in this stage, it will be irreversible.
Concluding
______________ is a neutral statement which is meant to bring the

audience is an accepting mood.
Good news
Which of the following familiar expressions is correct replacement for ‘

Lucrative’?
Profitable
In business communications use the ________ format if the information is

being sent inside an organization
Memorandum
He____________ with his brother regularly.
Corresponds
How can business messages be more effective?
By being purposeful, audience-centered, and concise

_____________ is brief, informal report used to establish a record
Memorandum
In a business message, talk to your audience in a way that they are left
with no ___________
Confusion
Keep your ________ simple and focused, so the purpose of your letter is
clear.
Letter
In the composition of a business message technology like Microsoft Word

affects the composing process by _____________
Increasing both productivity and effectiveness
Which one of the following is not a way of developing a paragraph?
Clarification
_____________ are documents which present focused, salient content to a

specific audience.
Reports
The signature on a letter is handwritten directly above the _________
Writer’s name
Phrases such as ‘ to continue the analysis’ ‘on the other hand’ and
‘additional concept’ are used for_______________
Smooth transitions
Maury and his brother _________ to the bowling alley every day.
Go
_____________ are challenging to write because we know our readers will

not be happy to receive the news.
Bad news messages
Generally speaking, in business we do not communicate to persuade and

inform.
False
In __________ section of the application letter explain specifically why you

are qualified for the job. Describe education, work experience and any
other activity that display relevant talents.
Body
The _________ should normally begin with a brief summary statement, in

one or two sentences, identifying the key topic and the scope of the
memorandum.
Memorandum
Business letters are formal letters used for _____ correspondene.
All options
Verbs and ______ are more concrete than adverbs and adjectives.
Nouns
Buffer statement constitutes the _____ part of a bad news message written
in indirect organizational plan.
First
True
His years of smoking have negatively _____his health.
Affected
_____________are often used to present the result of an experiment,

investigation, or an inquiry
Reports
While placing an order, there is no need to __________.
Excite your reader
Customer service correspondence occurs in _____ format.
Letterhead or postcard
There are a number of elements to a/an ______ letter. Complete the

statement.
Business
Breaking the longer sentences into shorter ones improves
Readability
A letter of ________ asks someone for specific information.
Inquiry
Which of the following words should be avoided when writing an

adjustment grant?
All options
A letter in which all parts begin at the left margin are in ________ form.
Full book
Which of the following appear at the end of the report?
All options
Formal writing
A letter of inquiry asks someone for specific information
True
__________ is a very vital step in composing a business message and if

one commits an error in this stage, it will be irreversible
Concluding
He _________ with his brother regularly.
Corresponds
How can business messages be more effective?
By being purposeful, audience-centered, and concise
____________ is brief, informal report used to establish a record
Memorandum
In a business message, talk to your audience in way that they are left with
no ______
Confusion

affects the composing process by _______
Increasing both productivity and effectiviness

Which of the following statements is more ‘ Vivid’
This letter is three times as long as you said it would be
Clarification
The signature on a letter is handwritten directly above the ____________
Writer’s name
aury and his brother _______ to the bowling alley every day
Go
__________ are challenging to write because we know our readers will not
be happy to receive the news
Bad news messages
Generally speaking, in business we do not communicate to persuade and

inform
False
In_______________ section of the application letter explain specifically why

you are qualified for the job. Describe education, work experience and any
other activity that display relevant talents.
Body
The _____________ should normally begin with a brief summary, in one or

two sentences, identifying the key topic and the scope of the
memorandum.
Memorandum
Business letters are formal letters used for _________ correspondence.

All options
Buffer statement constitutes the ________ part of a bad news message

written in indirect organizational plan
First
True
His years of smoking has negatively ____________ his health.
Affected
Which of the following is considered an effective approach for routine,

good- news and goodwill messages?
Direct approach
Everyone on the bus ___________ annoyed by the little boy running up and
down the aisle
Was
Which of the following statement establishes credibility?
We’re glad to make this recommendation
E-mail messages typically take the form of ______________-
Memoranda
_____________means that you must have one main idea in a paragraph. In

case of other ideas they must be clearly related
Unity
Allotting time properly is very important. Especially when time is short, you
need to schedule yourself carefully and stick to it is called___________-
Scheduling
If you want to minimize the distortion which happens when a message is

passed from person to person, then you are ___________-
Written medium
An order letter is also known as a PO or purchase order letter
True
Business letters are formal letters used for ___________ corrrrespondence
All options
All employees are requested to _________ from smoking in the presence of

customers.
Refrain
The administration of the school district asks that each student bring
identification before enrolling in the ALC.
Change ‘ them’ to ‘his’ or ‘her’
Credit references are generally used to determine the credit

worhthiness of a person or individual.
True
_________.
Cordial request for specific action

Customer.
Which of the following gives the customer an idea of the work that has
been completed to date?
Interim progress reports
______________ of a business letter shows whether any material is

enclosed with the letter and who is receiving a copy of the letter.
End notation
Oral communication is also known as___________
Impersonal communication

affects the composing process by______________
Increasing both productivity and effectiveness
If you message is specific, definite and vivid; which of the following

principle has been applied?
Corecteness
The ____________- of an order letter is to provide the vendor with detailed

instructions for fulfilling an order.
Objective
True
Which of the following leaves your audience with the feeling that you have
their personal welfare in mind ?
Courteous Close
In case of a business message which medium of communication is more
effective when instant feedback is required?
Oral medium
Which of the following factors should be kept in mind regarding audience

while writing persuasive messages?
All options
Effective professional correspondence uses an appropriate style, clear and

concise language, and ___________
The active voice
Reports cover everything including.
All options
Proposals share a general document architecture, which is usually

modified to suit specific circumstances
True
Various techniques are used to generate correspondence back to the

customer.
True
________ with customers is gained by being enthusiastic, sincere, and

trustworthy.
Credibility
Sales letter influences the reader to take a specific action by making an

offer – not an announcement- to him
True
When the sentence length increases, try to chop it down into _________
sentences.
Two
Acknowledgements are appropriate for __________
Lager order
To persuade and to collaborate are the __________ purpose of a business

message
General
Why a false statement should not be included in a sales letter?
Because it’s a fraud
______________ are considered binding contracts, so one should avoid

implying offers or promises that can’t be delivered.
Sales letters
Do not change without facts is a guideline to achieve___________
Consideration
The _______ of a business proposal is to establish a working relationship

to make it happen
Aim
While placing an order, there is no need to ___________-
Excite your reader
While planning long reports choose a significant basis or guiding

_________ for the division of topic
Principle
An agenda is a simple list of ________ to be discussed.
Topics
_____________ are often solitary in their process
Writers
In order to write a letter of recommendation for a person, you need.
All options
Using incorrect words, incorrect grammar, and faulty pronunciation is

called _________ language and this all suggest the inability to use good
English
Substandard
Which of the following help the reader quickly identity the content?
Heading and captions
___________ inform customers about the benefits of a product or an

action.
Ethical business people
Select the option which is an example of a clear and coherent sentence.
His report focused on age and gender of managers
Mr. John will _________ the report
Consider
In writing commercial correspondence, it is important to employ a friendly

yet efficient___________
Tone
In the __________ years, he grew richer.
Subsequent
The signature on a letter is handwritten directly above the _______
Writer’s name
Short report is submitted in the form of a letter or memorandum.
True
FAQ means ____________
Frequently asked questions
While composing a message, vary the style to create a _________ that suits
the purpose.
Tone
Why information in a message should be well organized?
All options
Customer service correspondence occurs in _________ format.
Letterhead or postcard
Biannually means ____________
Two times in a year
In order to write a letter of recommendation for a person, you need.
All options Collection by by Attiq Kundi

What do you usually have for ___________breakfast?
No article
A memorandum may take the form of ____________
Email
news messages?
Buffer
________________ not only conveys information, but also establishes

a contractual relationship between you and the organization.
Acceptance letter
Letter of recommendation are extremely important.
All options
_____________ are documents which present focused, salient content to a

specific audience.
Reports
__________ of a business letter whether any material is enclosed with the

letter and who is receiving a copy of the letter.
End notation
‘You- attitude is best implemented by expressing your message in terms of

the audience’s interests and needs.
True
________ the news on at five or six?
Is
In short reports attachments may consists of _________
Several pages
Which of the following have both, a denotative meaning and a connctative

meaning?
Content words
He___________ the job.
Executed
Letters can be used to communicate in ___________
Formal contexts and semi-formal contexts……both
Acknowledgements are appropriate for __________
Larger order
An audit report contains numbers usually in the form of __________
Tables
______________ words are usually more vivid than long ones and improve
the readability of a document.
Short
_____________ Department is the department of an organization that

responds to inquiries or complaints from customers of that organization
Customer Services
In__________ the organization sends out uninvited messages to sell a
product or service.
Unsolicited letter
Clarification
Job application letter should accurately restate the key terms of

employment.
False
Usually technical-information letters announce__________.
Which of the following in the primary vehicle communication within an

organization?
Memorandum
Which of the following are known as ‘Elements of a of a paragraph’?
All options
The __________ is best implemented by expressing your message in terms

of the audience’s interests and needs
You attitude
The ______ of the document helps you decide how to precede, how to
respond to the audience, which information to focus on, and which channel
or medium to use.
Purpose
When you are dissatisfied with a company’s product or service, which of

the following is the best option?
Written claim letter
Memo is the short form of.
Memorandum
Ethical business people especially inform their customers about the

true_________.
Benefits of a product
In which of the following message categories would you place sales and
marketing messages?
Persuasive messages
Choose precise, concrete and familiar word for the term ‘ render assistance
to’
Help
He ____________ tomorrow
Will pay
A business message is said to be well organized if __________ are stated

clearly.
Claim and iquiry
Data included in reports should be ___________.
All options
Which of the endings best goes with the opening ‘ Dear Personal Director’
in letter Writing?
Best regards,
There are _________ types of writing.
Two
One should frequently use courtesy word/words and phrase/phrases

like…..
All options
Which of the following is not an example of the pair of words?
Between, among
_________ are often used to display the result of an experiment,

investigation, or inquiry.
Reports
Which ‘ transitional word’ is used to show’ comparison and contrast?
Conversely
Reports are the documents which present focused and salient results of an
experiment, investigation or an inquiry to a specific audience.
True
Customer
He _________ a new job.
Found
The main idea is the single ___________ idea, concisely stated.
Most important
Letters of ____________ are typically related to employment, admissions to
institutions of higher education or scholarship eligibility.
Recommendation
Concreteness does not make use of denotative words instead of

connotative words.
False
He__________ with his boss tomorrow.
Will discuss
A better organized message has ___________ chances of understanding on

the part of the audience.
Increased
The message senders need to assess their message from the eyes of the
_________ to be sure that they have included all the relevant information.
Receivers
Formal minutes are often required by federal, state, or local law, by-laws,
charters, or organizations
True
False
Which of the following is not a part of indirect plan for bad news
messages?
A clear statement of the bad news.
___________ are considered binding contracts, so one should avoid

implying offers or promises that can’t be delivered.
Sales letters
_____________ stems from a sincere you-attitude. It is not merely

politeness with mechanical insertion of ‘ please’ and thank you but
applying socially accepted manners is also a form of it.
Courtesy
Which of the following parameters defines demographics of consumers?
Income
Any information against the expectations of _________ is considered bad

news.
All options
In the body of a business letter, what goes between each paragraph?
One space if hand written and two spaces if typed ……both
Which of the following is not the purpose of informational reports?
To inform or instruct the reader.
Which one of the following makes use of denotative words instead of

connotative words?
Concreteness
Communicating concretely does not mean being _______________.
All options
The subject of a business report _________ its format and vocabulary.
Affects
There have been a lot of rain in the lower mainland in the last twenty-four
hours.
Change ‘ have been’ to ‘has been’
In many organizations the final place of writing is a team effort with more
than one writer working on a single document is called__________
Collaboration
When you know the reader’s name but not the gender, which is an
appropriate salutation?
Dear hiring Manager
My brother likes maths _______ he doesn’t like history.
But
Both an essay and a paragraph is required for successful graduation.
Change is to are
In a business message, talk to your audience in a way that they are left with
no ____________
Confusion
________________ is one of the cores of concreteness.
Clarity
True
Which of the following you should avoid when you are responding to a
claim and your company is at fault?
Sympathizing with the customer’s inconvenience
Letters of ____________ are extremely important in decisions to hire, admit

an individual and to award a scholarship or grant.
Recommendation
Which part of speech is especially powerful and tells what is happening in

a sentence?
Verbs
When placing an order, you should excite your reader’s interest.
False
Consideration is also called the ___________
You-attitude
Which of the following is NOT used in external business communication ?
Memo
Effective professional correspondence uses an appropriate style, clear and

concise language, and _________
The active voice
Acceptable writing mechanics is related to ________ of a document.
All options
_____________ Stems from a sincere you-attitude. It is not merely

politeness with mechanical insertion of please and thank you but applying
socially accepted manners is also a form
Courtesy confirm
____________ are an essential component of almost all admissions, grant,
and employment processes as it provides a statement of support for a
candidate.
In which directions does communication flow in a formal communication

network?
Downward
Which of the following leaves your audience with the feeling that you have
their personal welfare in mind?
Courteous Close
_____________ at the moment. I’ll get to the market.
AS it isn’t raining
In _________ attachments may consists of several pages.
Short reports
While writing news message, avoid blunt statements that are likely to
True
An agenda is a simple list of ___________ to be discussed.
Topics
Adjustment letter is a letter in answer to a _________ letter. The answer

may either be refusal or a grant.
Complaint
In composing a business letter, the most important skill is ________.

The art of delivering
Which of the following is not a characteristics of correctness?
Check accuracy of figures, fact and words.
We are looking ________ the shops when we were in the market.
Around
Various techniques are used to generate correspondence back to the

customer.
True
Which of the following sentences contains figurative expressions?
She could be called the spark plug of the group
When the sentence length increases, try to chop it down into ________
sentences
Two
Allotting time properly is very important, Especially when time is short, you
need to schedule yourself carefully and stick to it is called__________
Scheduling
The aim of a _________ is to establish a working relationship to make it

happens
Business proposal
Which type of product is intangible?
Services
While composing a business message, choose words that ___________ be
misinterpreted.
Won’t
____________ makes a statement of support for a candidate by assessing

the applicant’s qualities and capabilities for performing a particular task.
If a memo is typed by a person other than the memo writer ________

should be used.
Reference initials
Did the doctor look ___________ your leg?
At
To decode a message is to;
Interpret a message
Use the memorandum format if the information is being sent inside an

organization.
True
Which of the following letter accompanies a larger item, usually a

document?
Transmittal letter
The subjects of a business report ___________ its format and vocabulary.
Affects
There are a number of elements to a/an ___________ letter. Complete the

statement.
Business
Claim is a legal demand or assertion by a claimant for _________ for a loss
All options
Which one of the following is not the part of proposal structure?
Subject
The signature on a letter is handwritten directly above the _________
Writer’s letter
Choose the verb from the following options.
Produce
Refrences
For effective designing of documents special attention is paid to.
All options
Which of the following is the first step involved in planning a sales letter?
Determining the main idea
The decode a message is to.
Interpret a message
Protocol is another name for________________
Minutes
Proposals share a general document architecture, which is usually
modified to suit specific circumstances.
True
True
How main types of sentences are used to give your sentence variety?
If you expect your audience to __________ with you, use a structure that
focuses attention on conclusion.
Agree
Which of the following options is likely to offend and should be avoided?
None optins
Job application letters not only convey information, but also establish a
contractual relationship between you and organization.
True
Which of the following is not a part of indirect plan for bad news
messages?
A buffer
The planning stage should take about _______________
50% of the time you have to produce the message
How many punctuation styles are usually used in business

communication?
Three
The subject of a business report _______ its format and vocabulary.
Affects
There are a number of elements to business letter.
True
There have been a lot of rain in the lower maintained in the last twenty-four
hours.
Change have been to has been
In the body of business letter, what goes between each paragraph?
One space if hand written and two space if typed…both
Which of the following is not the purpose of informational reports?
To inform or instruct the reader
Formal minutes are often required by federal, or local law, by laws,

characters, oregulations.
True
He __________ with his boss tomorrow.
Will discuss
True
________ is one of the cores of concreteness
Grammer
There are ________ types of writing
Five ……confirm page no 8
FALSE
Communicating concretely does not means being __________________
Vague and general in one’s writing
Income
In a business message, talk to your audience in a way that they are left with
no ________
Confusion
In many organization the final piece of writing is a team effort; with more
than one writer working on a single document is called_________
Collaboration
A business message is said to be well organized if _______ are stated

clearly.
Purpose and subject
How many type of sentences are used to give your sentence variety?
In_________ attachments may consists of several pages.
Short reports
If you expect your audience to _______ with you, use a structure that
Agree
Which of the following is NOT used in external business communication?
Memo
Which of the following sentences contains figurative expression?
She could be called the spark plug of the group
Refrences
Which of the following factors should be kept in mind regarding audience

while writing persuasive messages?
All options
The organization of a longer message should reflect both the _______
Purpose of the message and the audience’s probable reaction
Customer
Construct effective sentences and paragraph for __________.
Clarity
When placing an order, you should excite your reader’s interest.
True
IS your mother working in _________ old office building?

No article
Which part of speech is especially powerful and tells what is happening in

a sentence?
Verbs
I like sohail and Eiffel tower is in Paris
Unity
In bad news messages, you as a business person need to help your

audience remain _______ towards your business and possibly towards
you.
Disposed
A buffer is the last step while writing an indirect plan.
False
Which of the following should be kept in mind regarding audience while

writing persuasive messages?
All options
Which of the following falls under the category of substandard language?
All options
When you know the reader’s name but not the gender, which is an
appropriate salutation?
Dear ali confirm
Age, gender, occupation, income, and education are ____ aspects of vital
consideration for defining the audience.
Demographic
Formal writing
Varying our style can enable us to sound passionate or objective in a

written document.
True
She came _________ some old letters in the cellar.
Across
End mater of a proposal includes___________
All options
In mixed punctuation a comma flows the salutation.
False
In mixed punctuation a colon flows the salutation.
True
Which of the following elements relate to the organizing direct requests?
General rule, main idea and cordial request
Which of the following transitional markers shows additional details?
Furthermore
Which of the following gives you an opportunity to get your message

across to a skeptical or hostile audience?
Indirect approach
Which of the following ensures success to message by leaving audience
with a feeling of their personal welfare in mind?
Courteous close
In bad news message, the ________ is of crucial importance.
Tone
Don’t make false promises. People are more likely to react positively to
your message when they have confidence in you. The above statement is
an example of __________
Credibility
Most organization rely on _________ for their existence.
Successful proposal writing
_____________ is one of the cores of concreteness.
Grammer
They talked about things and persons ____________ they remembered.
Which
If you are using letterhead stationery, include only the __________ two
lines below the bottom of the letterhead.
Date
In the _________ of a job application letter you have to refer to your

enclosed resume and express your desire for an interview, stating when
and how you can be contracted.
End matter
The _________ should normally begin with a brief summary statement, in
one or two sentences, identifying the key topic and the scope of the
memorandum.
Memorandum
All of the following messages are likely to please your audience except.
Granting an adjustment.
Be aware of the difference between a _________ request in question form

and a question that is part of a request.
Polite
The contract____________.
Had a requirement of 2 years
Business letter is the most ______ mode of communication.
Convinent
Which of the following indicates consideration?
Focus on you instead of I or we
Functional words include_____________.
Conjunction and preposition and articles and pronouns ….

Both
It stems from a sincere you- attitude . Mechanical insertion of please and

thank you is not helpful. Rather it is politeness that grows out of respect
and conern for other. The above statement describes which of the
following.
Courtesy
___________ are functional units that receive around a single thought.

Paragraph
What is style in writing?
Style is the way of using words to achieve a certain tone or

overall impression in writing.
If a memo is typed by a person other than the memo writer ___ should be
used.
Signature line
When you letter extends onto a second page you should use ____ for the
second page.
Letterhead
Defining the purpose of the document helps the writer to _______.
Decide all of the above
Identify the statement which should NOT be included in NECESSARY

DETAILS section of a positive message.
Satisfy reader’s information needs
A ________ sentence expresses one independent clause and one or more

dependent clauses.
Complex
While communicating do not leave your audience in ________.
Doubt
Communication that seems inconsequential can becomes very important if

information it contains is _________
Full of facts and business jargons

Did the doctor look _________ your leg?
At
If you expect your audience to _________ with you, use structure that
Agree
Recommenders must be __________ people.
Respectable
Usually technical-information letters announce____________.
The purpose of _________ is to get the meaning from your head accurately
to the reader.
Clarity
___________ includes doctorial dissertations, scholarly articles, top-level

government agreements etc.
formal writing
Which one of the following is the part of proposal Structure?
Letter of transmittal
Lifestyle
A good writer is highly ________ as he strongly believes that a message

sent is not message received.
Investigate
In ____________- of AIDA plan your objective is to encourage your
audience to hear about your main idea, problem or new product.
Attention phase
There have been a lot of rain in the lower mainland in the last twenty four
hours.
Change have been to has
TONE is the most difficult part of writing to control because it is _________.
Non-formal
In writing commercial correspondence, it is important to employ a friendly

yet efficient _________
Tone
Which term from the following is used to describe type of audience?
Primary
Desire is one of the four phrases of Aida plan
True
The main idea is the single __________ idea concisely stated.
Most important
Acceptable writing mechanics is related to __________ of a document.
All options
In which direction does communication flow in a formal

Communication network?
orders are considered one of the simplest types of? direct

request
use the indirect approach when the audience is?

Displeased
what is the first step in using the indirect plan? put the
audience in an accepting mood
choose the best option the main idea of a business message is usually
------ which is/are concisely stated. one
idea
an indirect organizational plan is a technical way to express bad news and

help us to avoid a --------
blunt no
choose the correct option
The ----- of an order letter is to provide the vendor with detailed instruction for
Objective
One of the two basic purpose of business communication is to----

formation.
Convey
adjustment letter is a letter in answer to a ----------- letter the answer may either be
a refusal or a grant.
Complaint
a/an -------- letter is a letter in answer to complaint letter the answer may either be a
refusal are grant?
Adjustment
whether written or oral -------- message begin with all clear statement of the main
idea clarify any necessary details and end the with a courteous close.
Positive
adjustments are also called-------

claim statements
HKB’s store managers are certainly interested in helping live is increased sales just
as distributors are interested in felling the HKB order
above statement is an example of --------
direct request
choose the best options:

the main idea of a business message is usually --------------------- which is/or
concert stated. one
idea
the main address in a letter represents-------

the person writing the letter
when placing ------ you don't need to to excite your readers interest just state your
needs clearly and directly.
order
choose the correct option:

to decode a message is to:
interpret a message
customer service is the department of an organization that respond to enquiries

are complaints from customers of that organization?
true
which of the following is the first and the most essential step in writing bad news
messages?
Buffer
just one and consist of sections -------------- sections

Three
customer service corresponding occur in ------------------------- format

letterhead or postcard
the purpose of giving complete ------ is to ensure that the audience has no
confusion are lingering doubt about the message
supporting details
how many black lines do we live for a signature in a personal business

letter?
3
the indirect plan consists of -------------- parts

4
credit approvals mark the beginning of a business relationship with a----

Customer
in the organization of a direct request the very first step is to state the ---
main idea
which of the following is a part of an indirect plan? all of the

above
bad news is not delivered directly as it falls under the category of ---
- messages.
Negative
to encourage the future is one of the goals while answering request that involved no
potential sale.
False
choose the correct option for the following

----------- are an essential component of our most are admin admission grants
and Employment processes.
References
The two basic strategies to communicate bad news on the direct plan and the
indirect plan
true
------------ makes a statement of support of a candidate by assessing the applicant's
qualities and capabilities for performing a particular task
recommendation letters
which of the following elements relate to the organizing direct request?

main Idea, necessary details and specific action
to increase the future Sell is one of the goals while answering request that involve
no potential sale
True
whether written or oral positive messages begin with clear statement of the
main idea. Clarify any necessary details and end with a close
Courteous
-------------- is the information, the name of an individual is the name of an

organization that can provide details about an individual's past track record with
credit
credit reference
which of the following is a purpose of writing courteous close/?

all of the above
choose correct preposition to fill in the blank his birthday is coming

----- next week
Up
a message organized by direct plan starts with a buffers statement True
while responding adjustment letters and the letter on a -----

pleasant note
choose the best option one should be careful about the chances of being -------
while making a direct request.
all of the above
an indirect organizational plan is a technical way to express bad news and

help us to avoid a----------
negative decision
computer programmer will a/an---------------- to gain specific information
about an upcoming release of a software product from xyz category inquiry letter
which part of a routine reply or positive reply should contain the details? the
opening of the message
to give your readers a feeling about their welfare on your part makes the
message -----
Successful
acknowledgement letters are sent to our customer confirming the district of a/an ----
----
all of the above
choose the best option

usually technical information letters announce -------
technical information
choose the correct option

which format should be used for the information being sent inside an
organization?
memorandum
Customer Service Department of an organization that responds to enquiries and

complaints from customer of that organization
True
your message is unlikely to succeed if your audience is left with the feeling that you
have their personal welfare in mind
false
while reading and adjustment letter the individual are the department responsible
for the poor performance can be blamed
True
in the -------- report, present the main pieces of knowledge communicated in the
literature and identity find some significant gap in this knowledge.
Literature review
in report writing a --------- is a declarative sentence which summarizes the specific

topic and goals of a document
purpose statement
which of the following report is based on observation and experiment

instead of theory?
empirical Research report
read the following statements and select the one free from gender bias.
(should his students paper according to this state of pre-determined guidance)
choose the best option
which of the following errors does a sentence containment it has long strings
stack modifier
which sentence is punctuated correctly?

the chairman of, “why are our profit down?”
What is the last step in Planning a report? in
treating your investigation and research
which of the following sentence is correctly punctuated? Paris,

France is my favorite place to visit.
1) The two basic strategies to communicate bad news on the direct

planand the indirect plan
True
2) makes a statement of support of a candidate by

assessing the applicant's qualities and capabilities for
performing a particular task.
recommendation letters
3) Which of the following elements relate to the organizing

direct request?
main Idea, necessary details and specific action
4) To increase the future Sell is one of the goals while
answering requestthat involve no potential sale
True
5) Choose the best option

The main idea of a business message is usually
which is/are concisely stated. one idea
6) An indirect organizational plan is a technical way to

express badnews and help us to avoid a .
blunt no
7) Choose the correct option

The ----- of an order letter is to provide the vendor with detailedinstruction for
Objective
8) One of the two basic purpose of business communication is to
formation.
Convey
9) Adjustment letter is a letter in answer to a letter the
answermay either be a refusal or a grant.
Complaint
10) A/An letter is a letter in answer to complaint letter the

answermay either be a refusal are grant?
Adjustment
11) Whether written or oral message begin with all clear

statement of the main idea clarify any necessary details and end
thewith a courteous close.
Positive
12) Adjustments are also called .
claim statements
13) HKB’s store managers are certainly interested in helping live is

increased sales just as distributors are interested in felling the
HKB order
above statement is an example of .
direct request
14) Choose the best options:

the main idea of a business message is usually which is/or concert stated.
one idea
15) The main address in a letter represents .

the person writing the letter
16) When placing you don't need to excite your readers
interestjust state your needs clearly and directly.
Order
17) Choose the correct option:

to decode a message is to:
interpret a message
18) Customer service is the department of an organization that

respondto enquiries are complaints from customers of that
organization?
True
19) Which of the following is the first and the most essential step
inwriting bad news messages?
Buffer
20) just one and consist of sections
Three
21) Customer service corresponding occur in format letterhead or

postcard the purpose of giving complete is
to ensure that the audiencehas no confusion are lingering doubt
about the message
supporting details
22) How many black lines do we live for a signature in a

personalbusiness letter?
3
23) The indirect plan consists of parts 4

24) Credit approvals mark the beginning of a business
relationship with a
Customer
25) In the organization of a direct request the very first step is to

state the
main idea
27) Bad news is not delivered directly as it falls under the

category of messages.
Negative
28) To encourage the future is one of the goals while

answering requestthat involved no potential sale.
False
29) Choose the correct option for the following

are an essential component of our most are admin admission grants
and Employment processes.
References
30) In which direction does communication flow in a formal

Communication network?
31) Orders are considered one of the simplest types of? direct
request
32) Use the indirect approach when the audience is?

Displeased
33) What is the first step in using the indirect plan? put
the audience in an accepting mood
34) Whether written or oral positive messages begin with clear
statement of the main idea. Clarify any necessary details and
endwith a close
Courteous
35) is the information, the name of an individual is the

nameof an organization that can provide details about an
individual's past track record with credit
credit reference
36) Which of the following is a purpose of writing courteous

close/?
all of the above
37) Choose correct preposition to fill in the blank his birthday is

coming next week
Up
38) A message organized by direct plan starts with a buffers
statement
True
39) While responding adjustment letters and the letter on a
pleasant note

One should be careful about the chances ofbeing while
making a direct request.
all of the above
41) An indirect organizational plan is a technical way to

express badnews and help us to avoid a
negative decision
42) Computer programmer will a/an to gain specific information
about an upcoming release of a software product from xyz category
inquiry letter
43) Which part of a routine reply or positive reply should contain

thedetails? the opening of the message to give your readers a
feeling about their welfare on your partmakes the message .
Successful
44) acknowledgement letters are sent to our customer

confirming thedistrict of a/an .
all of the above

Usually t
technical information
46) Choose the correct option

Which format should be used for the information being sent insidean
organization?
Memorandum
47) Customer Service Department of an organization that

responds toenquiries and complaints from customer of that
organization
True
48) Your message is unlikely to succeed if your audience is left

with thefeeling that you have their personal welfare in mind
false
49) While reading and adjustment letter the individual are the
department responsible for the poor performance can be blamed
True
50) Which of the following sentence is correctly punctuated? Paris,

51) In report writing a is a declarative sentence which

summarizes the specific topic and goals of a document
purpose statement
52) Which of the following report is based on observation

andexperiment instead of theory?
empirical Research report
53) Read the following statements and select the one free from
genderbias.
(Should his students paper according to this state of pre-
determinedguidance)

which of the following errors does a sentence containment it haslong strings
stack modifier
55) Which sentence is punctuated correctly? the

chairman of, “why are our profit down?”
56) What is the last step in Planning a report? in

treating your investigation and research
57) Which of the following sentence is correctly punctuated? Paris,

58) In the report, present the main pieces of knowledge

communicated in the literature and identity find some
significantgap in this knowledge.
Literature review Collection by by Attiq Kundi
ENG201 Quiz 1, Question # 1:

In order to create trust and establish credibility with a reader with whom you have had
past negative experience, include extensive explanations of you conclusions and
recommendations in the document.
Select the correct option:
 False
 True

Which of the following should be the ultimate goal of persuasive speaking?
 To reinforce the attitudes, beliefs, and values an audience already holds
 To inoculate an audience against counter persuasion
 To change attitudes & motivate an audience to act
 All of the above

In short, your resume is an argument whose purpose is to ________ your readers to hire
you.
 restrain
 restrict
 Limit
 convince-

The key to successful communications is to make the reader feel that the most important
person in our business relationship is the ________.
 reader
 writer
 producer
 none of above

A __ resume emphasizes the functions and tasks the applicant can perform.
 functional-
 conventional
 nonconventional
 professional

Phantom readers are called ________ readers.
 fake
 unnamed
 named
 original

________ accuracy depends on the writer's conceptual mastery of the subject and its
vocabuiary, as well as on his or her ability to analyze and shape data with a minimum of
distortion.
 Stylistic
 Document
 Techrical
 Grammatical
________ accuracy refers to the proper coverage of your topics in appropriate detail.
 Document
 Stylistic
 Technical
 All of the above

________ possess extensive knowledge about a field in general, but might be unfamiliar
with particular technical terms, or specfic equipment related to your subect matter.
 specific experts
 general experts
 subject specialists
 None of the above
Question No: 1 ( Marks: 1 ) - Please choose one
Which of the followings are usually more vivid than long ones and
improve the Readability of ad o c u m e n t ?
►
Short words (pg 57)
Content words
Structure words
►
Practical words
Question No: 2 ( Marks: 1 ) - Please choose oneW h i c h f o r m a t s h o u l d b e

used if the document will be sent to outside individuals?
►
Letter (pg 63)

►
Presentation
Memorandum
Manuscript
Q ues t ion N o: 3 ( Mark s : 1 ) - Pleas e c hoos e oneW h i c h o f t h e f o l l o w i n g c a n

be defined as
“the
words one chooses to state
one‟s
message, Saym u c h m o r e t h a n t h e i r d i c t i o n a r y
definitions”?
Semantics (pg 76)

►
Phonetics
Synonyms
Phonemes
Q ues t ion N o: 4 ( Mark s : 1 ) - Pleas e c hoos e oneW h i c h q u e s t i o n i s u s e d t o

ask about residential status?
►
What's your address?
Where are you from?

►
Where do you belong to?
Please sign here.
Question No: 5 ( Marks: 1 ) - Please choose oneH o w c a n y o u m a k e t h e

following statement Concise?
„There are only four rules of our company and every employee is bound to follow these rules.‟
Four rules must be observed. (pg 33)
►
There are four rules that must be observed.
You must follow the rules.

►
Follow the rules

Question No: 6 ( Marks: 1 ) - Please choose oneW h i c h o f t h e f o l l o w i n g
is promoted by simple, direct language?
►
Structural clarity
Stylistic clarity (pg 27)

►
Contextual clarity
T e x t u a l c l a r i t y Question No: 7 ( Marks: 1 ) - Please choose oneW h i c h o f t h e

following is used as brief, informal reports within an organization?
►
Letter
Memo (Pg 79)

►
Proposal
Report
Question No: 8 ( Marks: 1 ) - Please choose oneS e l e c t t h e s t a t e m e n t a b o u t

the communication process that is NOT true.
►
Communication takes many forms-oral, written and computer.
Communication is vital to every part of business.
Your performance in business will not be judged by your

communication ability.
►
Performance is judged by communication ability.

Question No: 9 ( Marks: 1 ) - Please choose oneB i a s e d l a n g u a g e t h a t m i g h t
offend the audience is based on
►
Cultural bias, gender bias (pg 58)

►
Cultural bias, nationality bias
Unity bias, nationality bias
None of them
Question No: 10 ( Marks: 1 ) - Please choose oneW h y i m p o r t a n t

observations, suggestions, or objections should be written?
►
To persuade the reader
To create permanent records (Pg 20)

►
To make communication more effective
To establish credibility
Q ues t ion N o: 11 ( Mark s: 1 ) - Pleas e c hoos e oneW h i c h T h r e e t y p e s o f

readers usually exist?
►
Phantom Readers, Future Readers, Complicated Readers
Future Readers, Complex Readers, Complicated Readers
Future Readers, Complex Readers, Technical Readers
Phantom Readers, Future Readers, Complex Readers (pg 23) Question No: 12 (
Marks: 1 ) - Please choose oneT o w h o m u s u a l l y g o o d w i l l l e t t e r s a r e
written?
►
Customer
►
Manager
►
Director
Chairman
Question No: 13 ( Marks: 1 ) - Please choose oneI f y o u r m e s s a g e i s s p e c i f i c ,

definite and vivid; which of the following principle has been applied?
►
Completeness
Correctness
Conciseness
C oncr et eness ( Pg 35) Ques t ion N o: 14 ( Mark s: 1 ) - Pleas e c hoos e oneW h i c h

guideline should be followed to ensure Courtesy?
Be sincerely tactful, thoughtful and appreciative
Use expressions that show respect
Omit irritating expressions
All of the above (Pg 38) Q u e s t i o n N o : 1 5 ( M a r k s : 1 ) - P l e a s e c h o o s e o n e

Which of the following factors enables you to evaluate the effectiveness of your message?
Feedback (Pg 127)

►
Encoding
Transmission
Decoding
Which of the following can make a meeting unsuccessful?
Deciding on purpose before the meeting
Selecting participants for the meeting
Holding a meeting when a memo or other business message would have

done the job. (Pg 158)
►
All of the above

Question No: 17 ( Marks: 1 ) - Please choose oneW h i c h o f t h e
followings is an essential component of employment process?
►
Reflections
References (Pg 68)

►
Fractions
R e c o m m e n d a t i o n s Question No: 18 ( Marks: 1 ) - Please choose oneW h i c h o f

the following is the basis of Courtesy?
►
Inclined attitude
Biased attitude
You-attitude (Pg 38)

►
Offensive attitude
Question No: 19 ( Marks: 1 ) - Please choose oneW h i c h o f t h e f o l l o w i n g s

are included in Functional words?
►
Conjunctions, prepositions, nouns, pronouns
Conjunctions, prepositions, articles, pronouns (Pg 56)

►
Conjunctions, prepositions, articles, adjectives
Conjunctions, interjections, articles, pronouns
Q u e s t i o n N o : 2 0 ( M a r k s : 1 ) - P l e a s e c h o o s e o n e A fault in the communication procedure

where the meaning of the message is lost
“in
translation”
from intention to language or from language to understanding is called .
►
Distortion
►
Noise
Redundancy
Feedback
Q ues t ion N o: 21 ( Mark s: 1 ) - Pleas e c hoos e oneW h a t i s t h e e m p h a s i s o f a

Functional resume?
►
Place the name and professional objectives at the top
Provide functions and tasks the applicant can perform (Pg 13)
►
Q ues t ion N o: 22 ( Mark s: 1 ) - Pleas e c hoos e oneW h a t i s t h e g o a l o f a N o n -

conventional resume?
►
Put the most important information first (Pg 13)

►
Q ues t ion N o: 23 ( Mark s: 1 ) - Pleas e c hoos e oneW h i c h o f t h e f o l l o w i n g s a r e

real but unnamed readers?
►
Phantom Readers (Pg 23)

►
Future Readers
Complex Readers
Technical Readers
Q ues t ion N o: 24 ( Mark s: 1 ) - Pleas e c hoos e oneW h y C o m p a r i s o n i s u s e f u l

for paragraph development?
►
It emphasizes similarities (Pg 29)

►
It emphasizes differences

following complimentary close is accurate in general letter
writing?
►
Yours sincerely,
Sincerely,
Yours respectfully,
All of the above (Pg 64) Q u e s t i o n N o : 2 6 ( M a r k s : 1 ) - P l e a s e c h o o s e o n e H o w t h e

credibility of the communicator can be systematically analyzed?
►
Through written communication
Through communication probe (Pg 32)

►
Through oral communication
►
Through non verbal communication
Q ues t ion N o: 27 ( Mark s: 1 ) - Pleas e c hoos e oneW h a t i s m e a n t b y t h e t e r m

'Connotative'?
►
It refers to the literal meaning of words.
It refers to the associations that are connected to a certain word

►
It refers to general meaning of words.
It refers to cognitive meaning of words.

In which of the following message categories would you place sales and marketing messages?
Persuasive
►
Positive
Negative
Routine

Which plan or model is mostly used in business messages?
The logical plan or its variation
The emotional appeal or its variation
The AIDA model or its variation
All of the aboveQ u e s t i o n N o : 3 1 ( M a r k s : 1 ) - P l e a s e c h o o s e o n e

What can be considered as the heart of a report?
►
A variety of components
Introduction, body, and a close

►
Only the body of the report
The introduction of a report

When you are writing a routine message, what kind of approach will be used?
The direct approach (Pg 52)
►
The indirect approach
The long approach
None of the above

Which of the following you should avoid when writing a claim letter?
Direct request
Professional tone
A complaining tone (Pg 71)

►
Specific details
Q ues t ion N o: 34 ( Mark s : 1 ) - Pleas e c hoos e oneW h a t i s m e a n t b y t h e t e r m

'Denotative'?
►
It refers to the literal meaning of a word.

►
It refers to the surface meaning of the word.
It refers to cognitive meaning of words.

►
It refers simple meaning of words.

Where can we apply seven C‟s?
To Non verbal communication
To Oral communication
To Written communication
T o w r i t t e n a n d o r a l c o m m u n i c a t i o n ( P g 3 1 ) Question No: 36 ( Marks: 1 ) -

Please choose oneW h i l e w r i t i n g p e r s u a s i v e m e s s a g e s w h i c h f o u r
t h i n g s s h o u l d b e k e p t i n m i n d a b o u t yo u r audience?
►
Main idea, consideration, needs and appeals, logic
Semantics, emotion and logics, clarity, consideration
Needs and appeals, emotion and logic, credibility, semantics (Pg 76)
►
Credibility, logics, main idea, emotion
Q ues t ion N o: 37 ( Mark s: 1 ) - Pleas e c hoos e oneW h i c h t y p e o f l e t t e r n o t

only conveys information, but also establishes a contractual
relationshipbetween you and the organization or person offering you the
position?
►
Job application letter
Acceptance letter (Pg 64)

►
Inquiry letter
Transmittal letter
Q ues t ion N o: 38 ( Mark s: 1 ) - Pleas e c hoos e oneW h y d o E x p e r t s r e a d
technical and scientific documents?
►
To maintain and expand their own general expertise
To obtain specific answers to their own research and writing
To evaluate a document's technical or scientific content.

Which of the following suggests “Implication of a word or a
suggestion separate from the usual
definition”?
Denotation
Connotation
Implementation
►
Abstraction

Which of the following is the primary vehicle for communication
within an organization?
►
Letter
Report
Memorandum (pg 63)

►
Proposal
Q ues t ion N o: 41 ( Mark s: 1 ) - Pleas e c hoos e oneW h i c h p h r a s e s h o u l d b e

used while making a presentation?
►
Please feel free to interrupt me with questions.

►
Don't disturb me while I'm presenting these statistics.
No, you're wrong. We need more staff.
Please! No interruptions during the presentation.
Q ues t ion N o: 42 ( Mark s: 1 ) - Pleas e c hoos e oneW h i c h p h r a s e i s c o r r e c t ?

►
W hen were you born?

►
When you are born?
When are you born?
When you born?

Which of the following is best when you don‟t need immediate feedback, but you do need speed?
Written massage
Electronic message (Pg 49)

►
Oral massage
informal massage

following suggests the following statement? "First group the
i d e a s a n d t h e n p u t them in sequence."
►
Revising a message
Editing a message
►
Organizing a message (Pg 52)
►
Planning a message
Q u e s t i o n N o : 4 5 ( M a r k s : 1 ) - P l e a s e c h o o s e o n e A letter or report to a customer from

an employer belongs to which kind of communication?
►
Official communication (Pg 4)

►
Officer Communication
Administrator communication
Manager Communication

aims at gathering specific information?
►
Letter of claim
Letter of request
Letter of inquiry (Pg 66)

►
Letter of information
Q ues t ion N o: 47 ( Mark s: 1 ) - Pleas e c hoos e oneW h i c h o f t h e f o l l o w i n g i s

best when you want immediate feedback?
►
Oral medium (Pg 49)

►
Written medium
Electronic medium
All of the above

Which is farthest in the past?
►
couple of days
last week
a day before yesterday
a m o n t h a g o Question No: 49 ( Marks: 1 ) - Please choose oneW h i c h p h r a s e i s

used during a presentation?
►
Thanks for giving me a hand.
Thank you very much for your time today.
Thank you for your quick response.
Thank you for your corporation.

achieved through a balance between precise language and
familiarlanguage?
►
Clarity (Pg 36)

►
Correctness
Concreteness
Conciseness
Question No: 51 ( Marks: 1 ) - Please choose

oneL e t t e r s a r e u s u a l l y j u s t o n e p a g e a n d c o n s i s t o f t h r e e s e c t i o n s .
►
Salutation, subject matter, references
Front matter, summary, conclusion

►
Body, references, end matter
F r o n t m a t t e r , b o d y , e n d m a t t e r ( P g 6 4 ) Question No: 52 ( Marks: 1 ) -

Please choose oneW h i c h o f t h e f o l l o w i n g i s u s e d i n a l e t t e r t o e m p h a s i z e
a point or to include a brief personalmessage?
►
Foot notes
Post script
End notes (Pg 59)
All of the above
Q ues t ion N o: 53 ( Mark s: 1 ) - Pleas e c hoos e oneW h i c h o f t h e f o l l o w i n g

should be essentially considered during speeches and presentations?
►
Dress
Time
►
Appearance
Microphone

followings use Salutations?
►
Memorandums
Letters (Pg 63)

►
Informal speech
Proposals
Q ues t ion N o: 55 ( Mark s: 1 ) - Pleas e c hoos e oneW h a t s t r a t e g i e s s h o u l d b e
opted for writing to Technicians?
►
Keep introductions and background information brief
Make information accessible
Provide short definitions or explanations of any unfamiliar term

Claim letter is also called:
►
Transmittal letter
Credit refusing letter
Adjustment letter
C o m p l a i n t l e t t e r Question No: 57 ( Marks: 1 ) - Please choose oneW h i c h o f

the following can be defined as follows?
“It
is
not
merely
politeness
with
mechanical
insertion
of
„pleas
e
‟
and
„T
hank
You
‟
rather
it
is
politeness that grows out of respect and concern for others.”
Clarity
Courtesy (Pg 45)

►
Consideration
Credibility
Question No: 58 ( Marks: 1 ) - Please choose oneW h i c h o n e o f t h e s e

words is not a synonym for "business"?
➢
capital
enterprise
project
venture
Question No: 59 ( Marks: 1 ) - Please choose oneW h i c h f o r m a t s h o u l d b e

used if the document will be sent to outside individuals?
➢
Letter (Pg 67)
Presentation
Memorandum
➢
Manuscript
Question No: 60 ( Marks: 1 ) - Please choose oneW h i c h o f t h e f o l l o w i n g s

are like good mail order forms, although they also provide more
r o o m f o r explaining special needs?
➢
Order letters (Pg 70)
Adjustment letters
Inquiry letters
Deposit letters
Q ues t ion N o: 61 ( Mark s : 1 ) - Pleas e c hoos e oneW h i c h i s a c o r r e c t r e s p o n s e

to the question: How do you do?
➢
I'm fine.
I'm alright.
How do you do?
I’m doing
fine.
Q ues t ion N o: 62 ( Mark s: 1 ) - Pleas e c hoos e oneW h i c h o f t h e f o l l o w i n g

should NOT be used while answering the phone?
➢
Ken speaking
This is Ken
What do you want?
Can you hold on?
Question No: 63 ( Marks: 1 ) - Please choose oneC o m p l e t e t h e q u e s t i o n t a g :

They worked for Kaufman's,
➢
Did they?
Haven't they?
Didn't they?
Had they?
Question No: 64 ( Marks: 1 ) - Please choose oneW h i c h o f t h e f o l l o w i n g i s

the first thing you must consider while writing a resume?
Defining your objectives (Pg 11)
Planning your objectives
Evaluating your objectives
Revising your objectives
Question No: 65 ( Marks: 1 ) - Please choose oneH o w m a n y s t e p s

are essential for successful oral statement?
➢
Five
Six
Seven (Pg 31)
Eight

the main task of a Conventional Résumé?
➢
Make your name and professional achievements prominent (pg 13)

➢
Q ues t ion N o: 68 ( Mark s: 1 ) - Pleas e c hoos e oneW h a t k i n d o f p a p e r c a n b e

used for a Conventional Résumé?
➢
White paper
Buff paper
Gray paper
All of the above (Pg 13)
Question No: 69 ( Marks: 1 ) - Please choose oneH o w m a n y a s p e c t s d o e s

Accuracy have?
➢
6
➢
5
➢
4
3 (Pg 27)
Question No: 70 ( Marks: 1 ) - Please choose oneCommunication can be defined

as-----------
➢
A sense of unshared understanding
The process of attempting to drop information
The activity of conveying information (pg 19)
Replacement of something
Question No: 71 ( Marks: 1 ) - Please choose oneWhere can we apply seven C

‟
s?
►
To Non verbal communication
To Oral communication
To Written communication
To written and oral communication (pg 31)

is the process of drafting your message?
➢
Planning
Composing (Pg 53)
Editing
Revising
Question No: 73 ( Marks: 1 ) - Please choose oneWhich of the following consists of four parts: a buffer, reasons
supporting the negative decision,clear, diplomatic statement of the negative decision and a helpful, friendly, and
positive close?
➢
Direct plan
Indirect plan (pg 74)

Business plan
Strategic plan
Question No: 74 ( Marks: 1 ) - Please choose oneWhich of the following presents the main idea before the
supporting data?
➢
Strategic plan
Indirect plan (Pg 74)

➢
Direct plan
Business plan
Q ues t ion N o: 75 ( Mark s: 1 ) - Pleas e c hoos e oneW h i c h T h r e e r o l e s d o e s a n

audience play?
➢
Decision makers, Implementers, Managers
Decision makers, Advisors, Implementers (Pg 22)
Decision makers, Advisors, Lawyers
Advisors, Implementers, Players
Question No: 76 ( Marks: 1 ) - Please choose oneWhich section of a résumé creates most disagreements among
experts about its relative advantagesand disadvantages?
►
Skills
►
Work experience
►
Career objective (Pg 14)

►
Education
Question No: 77 ( Marks: 1 ) - Please choose oneWhich of the following should be done when writing
recommendation letters?
►
Include only relevant and factual information.

(
Pg 69)
►
Avoid value judgments.

►
Balance criticisms with favorable points.

►
All of the above

Question No: 78 ( Marks: 1 ) - Please choose oneWhich one of the following options should be used during
business correspondence?
►
Choppy sentences
►
Passive sentences
►
Bias-free language (Pg 58)

►
Clichés
Which one of the following can create immense difference between class room communication and jobcommunication?
►
Age of audience
►
Behavior of udience
►
Size of audience (Pg 3)

►
None of the aboveQuestion No: 80 ( Marks: 1 ) - Please choose oneWhich of the following is generally organized
by direct approach and receives afavorable reaction
?
Business message
Bad news message
Good news message
Routine message

What is the last thing you need to do before you get ready to distribute your document?
►
Designing
Revising
Proofreading (Pg 60)
All of the above

From 2008-2009-2010 midterm papers
followings are usually more vivid than long ones andimprove
the Readability of a document?
►
Short words
►
Content words
►
Structure words
►
Practical words
Question No: 2 ( Marks: 1 ) - Please choose oneW h i c h f o r m a t
should be used if the document will be sent to
outsideindividuals?
►
Letter
►
Presentation
►
Memorandum
►
Manuscript
Which of the following can be defined as “the
words one chooses to
state one‟s message, Say much more than their dictionarydefinitions”?
Semantics
►
Phonetics
►
Synonyms
►
Phonemes
Question No: 4 ( Marks: 1 ) - Please choose oneW h i c h q u e s t i o n
is used to ask about residential status?
►
What's your address?

►
Where are you from?
►
Where do you belong to?
►
Please sign here.
Question No: 5 ( Marks: 1 ) - Please choose oneH o w c a n y o u
make the following statement Concise?
„There are only four rules of our company and every employee is
bound to follow these rules.
►
Four rules must be observed.
►
There are four rules that must be observed.
►
You must follow the rules.
►
Follow the rules
following is promoted by simple, direct language?
►
Structural clarity
►
Stylistic clarity
►
Contextual clarity
►
Textual clarity
following is used as brief, informal reports within
anorganization?
►
Letter
►
Memo
►
Proposal
►
Report
Question No: 8 ( Marks: 1 ) - Please choose oneS e l e c t t h e
s t a t e m e n t a b o u t t h e c o m m u n i c a t i o n p r o c e s s t h a t i s N O T true.
►
Communication takes many forms-oral, written and computer.
►
Communication is vital to every part of business.
►
Your performance in business will not be judged by

yourcommunication ability.
►
Performance is judged by communication ability.
Question No: 9 ( Marks: 1 ) - Please choose oneB i a s e d l a n g u a g e
that might offend the audience is based on
►
Cultural bias, gender bias
►
Cultural bias, nationality bias
►
Unity bias, nationality bias
►
None of them
Question No: 10 ( Marks: 1 ) - Please choose oneW h y i m p o r t a n t
observations, suggestions, or objections should bewr it t en?
►
To persuade the reader
►
To create permanent records
►
To make communication more effective
►
To establish credibility
Question No: 11 ( Marks: 1 ) - Please choose oneW h i c h
Three types of readers usually exist?
►
Phantom Readers, Future Readers, Complicated Readers
Future Readers, Complex Readers, Complicated Readers
►
Future Readers, Complex Readers, Technical Readers
►
Phantom Readers, Future Readers, Complex Readers Q u e s t i o n N o : 1 2 (
Marks: 1 ) - Please choose oneT o w h o m u s u a l l y g o o d w i l l
letters are written?
►
Customer
►
Manager
►
Director
►
Chairman
Question No: 13 ( Marks: 1 ) - Please choose oneI f y o u r m e s s a g e
is specific, definite and vivid; which of the
followingprinciple has been applied?
►
Completeness
►
Correctness
►
Conciseness
►
ConcretenessQuestion No: 14 ( Marks: 1 ) - Please choose

oneW h i c h g u i d e l i n e s h o u l d b e f o l l o w e d t o e n s u r e C o u r t e s y ?
►
Be sincerely tactful, thoughtful and appreciative
►
Use expressions that show respect
►
Omit irritating expressions
►
A l l o f t h e a b o v e Question No: 15 ( Marks: 1 ) - Please choose
one
Which of the following factors enables you to evaluate the effectiveness ofyour message?
►
Feedback
►
Encoding
►
Transmission
►
Decoding
Which of the following can make a meeting unsuccessful?
►
Deciding on purpose before the meeting
►
Selecting participants for the meeting
►
Holding a meeting when a memo or other business
message wouldhave done the job.
►
All of the above
Which of the followings is an essential component of
employmentpr ocess?
►
Reflections
►
References
►
Fractions
►
R e c o m m e n d a t i o n s Question No: 18 ( Marks: 1 ) - Please choose
oneW h i c h o f t h e f o l l o w i n g i s t h e b a s i s o f C o u r t e s y ?
►
Inclined attitude
►
Biased attitude
►
You-attitude
►
Offensive attitude
Question No: 19 ( Marks: 1 ) - Please choose oneW h i c h o f
the followings are included in Functional words?
►
Conjunctions, prepositions, nouns, pronouns
►
Conjunctions, prepositions, articles, pronouns
►
Conjunctions, prepositions, articles, adjectives
►
Conjunctions, interjections, articles, pronouns
Q u e s t i o n N o : 2 0 ( M a r k s : 1 ) - P l e a s e c h o o s e o n e A fault in the
communication procedure where the meaning of the
message is lost “in translation” from intention to language or
f r om language to understanding is called .
►
Distortion
►
Noise
►
Redundancy
►
Feedback
Question No: 21 ( Marks: 1 ) - Please choose oneW h a t i s t h e
emphasis of a Functional resume?
►
►
►
►
Question No: 22 ( Marks: 1 ) - Please choose oneW h a t i s t h e g o a l
of a Non-conventional resume?
►
►

►
►

Howard could not ________ the job.
 except
 accept
Your resume is a persuasive argument whose purpose is to convince your readers

to hire you.
False
True
Which of the following is not an implicit purpose of a document?

To document
To create trust and establish credibility
To provide information
To establish a relationship
We’re having a lunch next week ..... ?
Do you coming
Did you come
Are you coming
Will you come
------------- is/are a specified audience or demographics group for whom a message
is designed.
Both I & II
General experts
None of the above
Target audience
Choose the correct form of verb.
The clock is slow.
It isn’t slow, it (stop).
Stopped
Will stop
Had stopped
Has stooped
The need of your audience can be ------- keeping in view their purpose in reading
the document.
Misleading
Manipulated
Controlled
Assessed
All of the following are good guidelines for rehearsing speech presentations
except
Check the timing of your speech
Practice standing and speaking aloud.
Practice with presentation aids.
Don’t over-prepare.
Advisors provide information and advice for the ------- --.
Implementers
Decision makers
None of the given options
Readers
Media
The man ---------- my house was a cheat.
To whom I said
To who I sold
To who I sell
To whom I sell
To improve organizational communication, --------- need to recognize and

overcome communication barriers.
Employers
Directors
Subordinates
Managers
The ----- flow of information followers the official chain of command.
Verbal
Informal
Formal
Written
Which of the following statements is part of persuasion is oral presentation?
To explain a process of same topic

To explain the marketing strategy
To inform the audience of some new theory of learning
Going willing acceptance of an idea
The role of -------- is to provide information for the decision markers.
Office workers
Executives
Advisors
Implementers
The performance of our players was rather ------ --.

Worse than expectation.
Worse than I had expected.
Bad as I had expected.
Worst than I had expected.
To establish a relationship, create trust and credibility, and document actions are
examples of implicit goals.
False
Ture
It is usually really handy to have letters of ------ from previous employers.
Recommendation
Promotion
Resignation
Demotion
Which of the three components is part of the human communication process?
Message, recording, feedback

Message, noise, feedback
Message, critiquing, feedback
Jargon, noise, feedback
Informative speaking and persuasive speaking are examples of ----- presentation.
Oral
Informal
Formal
Written
Choose the correct option from the following:

While writing a document -------- is written at the beginning of the document.
None of the given options.

Reader’s interests
Main idea
Statement of objective
Introduction and background information should be ----- when your reader is a

technician.
Comprehensive
Amitted
Brief
Detail-oriented
Messages are also sent to the speakers from the listener. These are called ---- --.
Decoding
Feedback
Encodings
Channels
The key to successful communications is to make the reader feet that the most
important person in our business relationship is the ----- --.
Reader
None of above
Writer
Producer
Why document’s objective should be stated at the beginning?
All of the given options

To motivate readers to read further
To make them interested
To gain readers attention
Which of the following levels off communication is most formal?
Intrapersonal
Interpersonal
Group
Public
Interpersonal communication helps one to ---- --.
Communication with the general public.
To know what others are thinking (not sure)
To become a talented public speaker
Learn about oneself
Why experts read technical and scientific document?
To maintain and expand their own general expertise

To obtain specific answers to their own research and writing.
To evaluate a document’s technical or scientific content.
------ is an informal interpersonal channel of information not officially approved by

the organization.
Random discussion
Grapevine
Speculation
Gossip
Oral presentations can be formal or informal.
True
False
Oral presentation can be formal or informal, depending upon their ---- and ----
purposes and the delivery situation.
Educational, instrumental
Explicit, implicit
None of the given options.
Impromptu, extempore
------ Audience is a specified audience or demographics group for whom a message

is designed.
Focused
Sample
Specific
Target
A -------Resume emphasizes the functions and tasks the applicant can perform.
Professional
Conventional
Nonconventional
Functional
Our readers feet ----- if they know, we as writers understand their needs.
Exposed
None of above
Threatened
Less Threatened
Which three types of readers usually exist?
Phantom readers, future readers, complicated readers.

Future readers, complex readers, technical readers.
Phantom readers, future readers, complex readers.
Future readers, complex readers, complicated readers.
Explicit purpose means the purpose which is ambiguously stated.
True
False
In ----- type of resume, you may place your name along the button or side.
Conventional Resume
Non-Conventional
Functional Resume
None of the above
The first step of audience analysis is to ---- --.

Examine the time and place of your speech.
Examine the size of your audience.
Examine the speaking occasion
Examine the location of your speech.
In the communication process, a receiver is --- --.
Message interference
The person who decodes a message
The person who encodes an idea
A message pathway

Style guides provide definite ------ for preparing a document.
Material
Purpose
Instructions
Objective
The document should include extensive explanations of your conclusions and

recommendations to establish --- --.
Creativity
Relationship
Credibility
Control
The essence of decision making is -----.
Monitoring
Problem solving
Choosing between alternatives
Developing alternative courses of action
All of the following are true of extemporaneous speaking except----.
It involves speaking from key words rather than reading or speaking from memory.
It emphasizes audience interaction over exact wording.
It emphasizes learning to respond to audience feedback.
It is generally preferred when exact timing is a must.
Which of the following is not the purpose of an informative speech?
Changing the attitudes

Instructing an audience
Explaining a concept
Describing an event
The oral communication is -----in its nature and brings back immediate result.
Communal
Sensational
Conventional
Conversational
The concept of time is ---- specific.
Culture
Space
Location
Person
The role of a --- is to say how the organization, or some part, will act when
confronted with a particular situation.
Coordinators
Implementers
Advisors
Decision makers
Complex readers are the readers who may use your communication after weeks,
months or even years later.
False
True
One fundamental ---- of effective writing is to put the key information at the
beginning.
Example
Principle
Case
Situation
Name and professional objectives are placed at the top in a ----- resume.
Conventional
Non-Conventional
Informal
Formal
While writing a document ----- is writing at the beginning of the document.
Personal detail
Educational qualification
Experience
Statement of objective
Which of the following font should be used on overhead projection transparencies

(OHPs)?
18pt Times Roman

22pt Times Roman
14pt Times Roman
10pt Times Roman
The persuasive argument has two elements; a ---- and evidence to ----- your claim.
Discussion, support
Claim, refute
Discussion, refute
Claim, support
General experts possess extensive knowledge about on field in -----.
None of the above

Both of the above
Particular
General

It is important to target your audience by identifying -- --.
Audience purpose
The level of expertise
Audience type
All of the given
A group of people who are compelled to assemble and listen to a speaker are
known as a ----.
Voluntary audience
Interested audience
Elective audience
Captive audience
Feedback can come in the form of----.
All of the given options.

Symbols
Pictures
Verbal and non-verbal cues.
Mark the statement as true/false

Oral presentation can be only presented in formal mode.
False
True
It is better to state your document’s objective at/in the----.
End
Last line
Beginning
Middle
Objectives should always be --- --.
Specific
Measureable
Attainable
Procedures and work plan in a document show-----.
Instructions
Objectives
Purpose
Main idea
Content words (nouns, verbs, adjectives, adverbs) have only denotative meanings.
True
False
------ is important, not only because it genuinely improves the reader’s ability to
understand your material, but also because it gives the reader confidence in your
ability to assert control over detail.
Select the correct
option: Consistency
Consideration
Conciseness
Completeness
Phantom readers are called

readers
. Select the correct option:
Fake
Unname
d Named
Original

Eng201 Short notes
Lecture 1 to 22
Q.1: What is communication?
A: Communication is a process of sharing; include ideas, thoughts,
feelings, and information etc
Q.2: Write some categories of communication?

1. Written communication
2. Oral communication
Q.3: What is Written Communication?
A: In written communication include planning structure, and stylistic issues. In

written communication we write memos, letters, short and long reports etc.
Q.4: What is Oral Communication?

A: Oral communication is communicating with spoken words.
Example:
Oral communication is conservations with friends and family and presentations.
Q.5: What is informative speaking?

A: Informative Speaking has audience learning as its primary goal. An
informative speech may explain a concept, instruct an audience, demonstrate a
process or describe an event.
1. Individual or Group Report
2. Oral Briefing
3. Panel Discussion
4. Oral Critique
Q.6: What is Persuasive Speaking?

A: Persuasive speaking is used to influence what an audience thinks or does. Some
of the goals of persuasive speaking include:
1. To reinforce the attitudes, beliefs, and values an audience already holds
2. To inoculate an audience against counter persuasion
3. To change attitudes
4. To motivate an audience to act
Q.7: How many are Delivery Methods?
A: There are at least four methods

1. Extempore
2. Impromptu
3. Memorization
4. Reading
Q.8: Write a Type of sentence?

A: 1. Simple 2. Compound 3. Complex
Q.9: What is Simple Sentence?

A: A simple sentence has a single subject and a single predicate.
Q.10: What is Compound Sentence?

A: Compound sentence expresses two or more independent but related thought.
Q.11: What is Complex Sentence?

A: Complex sentence express a one independent clause and one or more.
Q.12: Write the type of letters?
A: 1. Job Application Letter 2. Acceptance Letter
3. Transmittal Letter 4. Inquiry Letter
5. Technical letter 6. Letter of recommendation

Q.13: Write the element of letters?
A: 1. Heading
2. Date
3. Receipt address
4. Salutation (respected sir, dear etc)
5. Body
6. Closing
7. End notation
Q.14: Difference between letter and memorandum?

A: Letter | Memorandum
Letter are used to Memorandum are used
to communicate outside the communicate within
the organization organization
Q.15: What are the types of possible readers?
1. A: Phantom Readers
2. Future Readers Readers
3. Complex readers
Q.16: What is Phantom Readers?
A: Phantom Readers are most important readers may hidden from you.
Written communication addressed to one person are used by others. These
real but unnamed readers are called phantom readers.
Q.17: What is Future Readers?
A: While identifying your readers, you should keep in mind the possibility that your
communication may be used weeks, months or even years from now. The readers
who will be reading your document in future are your future readers.
Q.18: What is Complex Readers?
A: Complex readers are the readers consisting of diverse groups with widely
varying backgrounds and responsible, each with a different agenda, each with a
different way of functioning and communicating
Q.19: What is The SEVEN C’S OF EFFECTIVE

COMMUNICATION?
A: To compose a written or oral message, you must apply certain

communication principles. These are called seven C’S effective
communication
 Completeness
 Conciseness
 Consideration
 Concreteness
 Clarity
 Courtesy
 Correctness
Q.20: Define Completeness?
A: Your message is complete when it contains all the facts readers or listeners
need for the reaction you desire. Communication senders need to assess their
message from the eyes of the receivers to be sure they have included all the
relevant information.
Q.21: Define Conciseness?
A: Conciseness is saying what you want to say in the fewest possible words
without sacrificing the other C qualities. A concise message saves time and
expense for both the sender and the receiver.
Q.22: Define consideration?
A: Consideration means preparing every message with the message receiver in
mind. Consideration is very important in effective communication.
Q.23: What is concreteness?
A: Communicating concretely means being specific, definite, and vivid rather than
vague and general. Often it means using denotative rather than connotative words.
Q.24: Define Clarity?
A: Construct effective sentence and paragraphs. Clarity is achieved through a

balance between precise language and familiar language. When you have choice
between a long word and a short word, choose the short and familiar word.
Q.25: Define courtesy in 7C’S?
A: Courtesy stems from a sincere you-attitude. It is not merely politeness with

mechanical insertion of “please” and “ thank you”; although, applying socially
accepted manners is a form of courtesy.
Q.26: Define correctness?
A: Correct communication has following features

1. Grammar 2. Punctuation 3. Spelling
Q.26: Describe the reports?
A: Reports are documents which present focused, relevant content to a specific

audience. Reports are often used to display the result of an experiment,
investigation, or an inquiry.
Q.27: Define short report?

A: The short, informal, report is usually submitted in the form of a letter or
memorandum. The short report may range from short statement of facts,
presented on a single page.
Q.28: Define composition of business message?
A: The composition process helps you gain control over your message, and it is
flexible, not a fixed prescription of sequenced steps.
 Planning
 Composing
 Revising
Q.29: Select appropriate channel and medium
A: Selecting the appropriate channel and medium is very important.
 Oral medium
 Written medium
 Electronic medium
Q.30: What is Oral medium?
A: Oral medium is best when you want immediate feedback. You use this
medium when your message is relatively simple; you don’t need a permanent
record; you can assemble audience easily, and you want to encourage interaction.
Q.31: What is written medium?
A: Written medium is best when you don’t need immediate feedback. Your
message is detailed and complex. You need a permanent record and are trying to
reach an audience over a large distance.
Q.32: What is Electronic Medium?
A: Electronic Message is best when you don’t need immediate feedback, but you do
need speed. You don’t need a permanent record, but want to overcome time zone
barriers.
Q.33: Write the type of communication?
Answer:
 Up word communication
 Down word communication
 Horizontal communication
Q.34: What is direct request?
A: Direct request works well when your request requires no special tact or
persuasion
Example:
HKB’s store managers are certainly interested in helping Levi’s increase

sales just as distributors are interested in filling the HKB order.
Q.35: What is order letter?
A: An order letter is also known as a PO or purchase order letter. It begins the

paper trail of a specific purchase.
Q.36: What is Placing order?
A: Orders letters are like good mail order forms, although they also provide more
room for explaining special needs
Q.37: Requesting Claims and adjustments?
A: You are entitled to request an adjustment whenever you receive a product or

experience service that doesn’t live up to the supplier’s standards.
Q.38: What is credit requests?
A: It is the type of request for credit made in accordance with procedures

estabilished or practices followed by the creditor for the type of credit requested.
Q.39: Writing a bad news messages?

A. It’s important to realize that some people interpret being rejected as a personal
failure; being turned down for a job or for credit or even being rejected in less
sensitive areas usually complicate people’s lives.
Q.40: What is Indirect plan?
A: Instead of beginning a business message with a blunt ‘no’ which might restrain
your audience from reading or listening to your reasons, use the indirect plan to ease
your audience into the part of your message.
The indirect plan consists of four parts:
a. A buffer
b. Reasons supporting the negative decision
c. A clear, diplomatic statement of the negative decision
d. A helpful, friendly, and positive close
Q.41. What is direct Plan?
A: A bad news message organized on the direct plan starts with a clear statement
of the bad news, proceeds to the reasons for the decision, and ends with a
courteous close.
Stating the bad news at the beginning has two potential advantages:
• It makes a shorter message possible.
• The audience needs less time to reach the main idea of the message, the bad news itself.
•
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ENG201

In which direction does communication flow in a formal Communication network?

Horizontal downward and upward

Orders are considered one of the simplest types of?

What is the first step in using the indirect plan?

Put the audience in an accepting mood

Adjustments are also called

choose the best options:

Choose the correct option: to decode a message is to:

Customer service is the department of an organization that respond to enquiries are

Just one and consist of sections ----- sections

The indirect plan consists of ------ parts

Credit approvals mark the beginning of a business relationship with a----

which of the following is a part of an indirect plan?

all of the above

Choose the correct option for the following

------------ makes a statement of support of a candidate by assessing the applicant's

Which of the following elements relate to the organizing direct request?

Main Idea, necessary details and specific action

-------------- is the information, the name of an individual is the name of an organization

Which of the following is a purpose of writing courteous close/?

all of the above

A message organized by direct plan starts with a buffers statement

All of the above

The opening of the message

All of the above

Customer Service Department of an organization that responds to enquiries and

Which of the following report is based on observation and experiment instead of

Empirical Research report

(Should his students paper according to this state of pre-determined guidance)

Which sentence is punctuated correctly?

The chairman of, “why are our profit down”?

Which of the following sentence is correctly punctuated?

Paris, France is my favorite place to visit.

Usually technical-information letters announce_______.

Customer services is the department of an organization that responds to

A computer programmer will write a/an ________ to gain specific information

While writing an adjustment letter the individual or the department responsible

While responding adjustment letters, end the letter on a _________.

While responding adjustment letter, explain the various circumstances under

While responding adjustment letter, don’t blame an individual or

While responding adjustment letter, Avoid lame excuses such as “Nobody’s

Use the indirect approach when the audience is.

How many BLANK LINES do we leave for a signature in a personal business

__________ makes a statement of support for a candidate by assessing the

Which of the following elements relate to the organizing direct requests?

A ___________ is the information, the name of an individual, or the name of

Adjustment letter is a letter in answer to a ______ letter.

Which of the following is a purpose of writing ‘ courteous close’?

His birthday is coming _________ next week.

A message organized by using direct plan starts with a buffer statement.

An indirect organizational plan is a technical way to express a bad news and

Whether written or oral, __________ messages begin with a clear statement

All employees are requested to ________ from smoking in the presence of

The punctuation mark that belongs to the salutation of a business letter is a

_________letter begins the paper trail of a specific purchase.

An ___________is also known as a PO or purchase order letter.

An Order Letter is also known as a ______ .

_______________ Department is the department of an organization that