afni

Assessment
- Reading (Pronunciation, Fluency, Intonation)
- Listening (uulitin mo lang sinasabe nung sa computer. Once lang maiplaplay kaya dat focus)
- Listening sa convo tas may tanong after (mag take notes)
- Grammar test
- Vocabulary
- Question (basic lang na parang ano gagawin mo pag ganto situation may choices yan)
- Free speech ( may topic na bibigay tas 30 secs prep then 45secs free speech. Paikot ikutin mo lang
topic. Bigay ka example pampahaba. Mahalaga wala kang putol sa pag sasalita.)
- Test ( may mga question lang na i aanalyze mo, bibigyan kayo info tas nandon narin nga sagot)
- Behavioural ( assume mo lang na may exp kana sa bpo sa sagot mo)
- Mock simulation (mag aassist kayo ng client pero ai lang may guide don madali lang)
- Typing (30 wpm yung pasado)
Initial
- What are your skills?
Microsoft Office Literate BASIC AutoCAD and Sketch-UP Basic Programming Language (C++) Marketing &
Sales Customer Support Backhoe Operator Basic Cisco Pocket Tracer Basic Circuit Simulator: Arduino IDE
& Proteus, Video Editing: Basic Adobe Premiere CC, Filmora X, Capcut PC Photo Editing: Adobe
Lightroom, PicsArt Streaming
- Why bpo?
Better benefits & career advancement : Contrary to popular belief, BPO employees are well-
rounded, fast-learning, and flexible individuals who are always ready to step up in their careers.
better amenities: These are designed to fit the fast-paced life of the BPO employees and to give
comfort and convenience to the employees.
- Why do you want to work in BPO?
BPO such as career growth, exposure to international clients, and flexible work
timings.
BPO has always been a career opportunity for me as you are exposed to a new field, wherein a
person can develop personality and communication skills. Apart from it, BPO is a well-
diversified Industry.
- Why you choose BPO instead your career?
it will provide me with the opportunity to learn new skills, work with a diverse team, and have a
flexible work schedule that will allow me to balance my personal and professional life.
- short term and long term plan
Short term
- How do hear about our company
Referred from your employee, I was told that this company shapes and makes path for my future career.
Final
-Skills ulit (ibida mo mga related sa role)
- What do you know about upselling?
Upselling is a sales technique where a seller encourages a customer to purchase a more

expensive item, upgrade a product, or add on extra features to make a more profitable sale.
Upselling is a sales technique where a seller invites the customer to purchase more expensive
items, upgrades, or other add-ons to generate more revenue. While it usually involves marketing
more profitable services or products, it can be simply exposing the customer to other options that
were perhaps not considered.
- Why not pursue the degree that you took?
yes, higher education is required to identify one’s potential and capabilities,

however, in the long run, experience is what matters and the higher education
degrees will stay in the file cabinet only. first apply the knowledge you gained in
your undergraduate studies, get a more zest of practical world, experience the
things from ground level and then if you feel need or the employer needs a
requirement you can think for higher studies but no less than before two years.
my professional change stems from two factors: first, that the call center
industry is the most sustainable, and second, since my life philosophy is similar
to customer service. I believe that this is the industry in which I would succeed,
which is why I am applying as a call center agent rather than an engineer”
- Why afni?
Good place to grow!
Growth, Recognition, Visibility, Pushes you to be Up-to-date on latest tech.
Organization with a HEART, midwestern values looking for continued growth. Great people to work
with and for.
global team of people passionate about helping brands develop meaningful and profitable relationships
with their customers. global contact center company and our clients are among the world’s best
companies. Our clients rely on Afni to engage with customers over the phone and through web chat.
When customers connect with us, they need help. With each conversation, we have a chance to resolve
an issue, lend a helping hand, and make someone’s day better. Everyone knows that helping people
feels good. provides financial and commercial services. The Company develops customized solutions for
companies to increase revenue and build customer relationships, as well as offers contact center and
receivables management solutions to large companies. Our mission is to enable better outcomes
through positive and worthwhile engagement with employees, clients, partners, and customers of the
world's best brands.
Act with Integrity, Always Be Thinking, Be Honest and Respectful, Fuel Our Passion, Pursue Change.
- What is csr
is the idea that a company should play a positive role in the community and consider the
environmental and social impact of business decisions. self-regulating business model that
helps a company be socially accountable to itself, its stakeholders, and the public.
- What do you know about telco?
a telecommunications or communication service provider (CSP) company that transports

information electronically through telephony and data communication services in the networking
industry. Since the invention of mobile telephony most telcos have also become Internet service
providers (ISPs). it means you will be handling customers of telecommunications companies
and assist them with their concerns.
- Situational ex. ( pano mo kukumbinsihin yung smart user na lumipat ng globe)

 Present what your service can do. Showcase both visual and functional features.
 Give answers to all whys. In other words: speak the language of benefits.
 Tell exactly how much it is. Present in a transparent form what the payment options are.
 Inform: what others say about your offer? Show testimonials from your clients and
opinions from around the web.
 Use a case study. What are people doing with your service? Use a particular case or a
way of using your product as an example.
 Simplify the registration process. Nobody wants to go through 20 fields of form to get to
the part where you explain what is included in your offer.
 Display your terms of use and privacy policy. In fact – show them off! Don’t be afraid to
present them, make them easy to find from wherever on your website your prospect
customer might be.
 Notify about your return policy and account deactivation options. Do you offer refunds?
Is there an agreement to sign? What is the amount of time the client has to agree to use
the service and to pay for it? Is there any way to resign at a moment preferred by the
customer, even if they signed a contract? These are important matters your customer
takes into consideration before signing up.
 Share knowledge. Educate your audience. Show your competence. (here’s how we do
it) The clients flock to entrepreneurs with authority in their field.
 Organize webinars.
 Explain your characteristics and strong points.
 Make It Convenient for Everybody

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Assessment

- Reading (Pronunciation, Fluency, Intonation)

- Listening sa convo tas may tanong after (mag take notes)

- Behavioural ( assume mo lang na may exp kana sa bpo sa sagot mo)

- Typing (30 wpm yung pasado)

- What are your skills?

- Why you choose BPO instead your career?

- short term and long term plan

- How do hear about our company

-Skills ulit (ibida mo mga related sa role)

- What do you know about upselling?

Upselling is a sales technique where a seller encourages a customer to purchase a more

- Why not pursue the degree that you took?

yes, higher education is required to identify one’s potential and capabilities,

Good place to grow!

Growth, Recognition, Visibility, Pushes you to be Up-to-date on latest tech.

- What do you know about telco?

a telecommunications or communication service provider (CSP) company that transports

- Situational ex. ( pano mo kukumbinsihin yung smart user na lumipat ng globe)

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