DAY-·-m.

2024 I II I 26 I · I 1100 I • I (E)

J-828
ORGANISATION OF COMMERCE
AND MANAGEMENT (51)

Time : 3 Hrs. • '

(7 Pages) Max. Marks : 80

Note : (i) All questions are compulsory.

(ii) Figures to the r_ight indicate full marks for the questions.

(iii) Figures to the left indicate question numbers.

(iv) Answer to every question must be started on a new page.

Q. 1. (A) S~lect the correct options and rewrite the sentences : (5) [20]

,,(,-1) _ _ was regarded as the father of scientific

.management.
(a) Henry Fayol
(b) F.-W. Taylor
(c) Philip Kotler

/(2) Start-up India is an initiative of the_ _

(a) RBI
(b) Government of India
( c) World Bank

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 Door to door service is provided by _ _ transport.
(a) Raflway
(b) Air
(c) Road
,,,,.
~f· For economic growth and National Security _ _
stability i~ required
, (a) Political
(b) Social
( c) Economic 0

·1n India the Consumer Protection Act was initiated in

the year _ _
(a) 1947
(b) 1989
.(c) 1986
(B) Match the correct pairs : (5)
Group 'A' Group 'B'
(a) Pr_inciple of Unity of (1) Right to information
direction (2) Last function of
,lb) Planning Management
Jc) Warehousing (3) Distinct Name
(d) Consumer Right (4) One head one plan
(e) Registered brands (5) Seller
(6) Basic function of
management
(7) Time Utility
(8) General guidelines
(9) Trademark
(10) Place Utility

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 (C) State whether the following statements are true or false: (5)

(1) Co-operation is not necessary for smooth flow of

organizational activities.

<'
(2) Current Account is opened by salaried persons.

(3) With the help of outsourcing company we can focus·

on the core areas.

(4) The seller has to recognize the rights of consumer.

(5) The term market is derived from the Latin word

"mercatus."

(D) Find the odd one: (5)

(1) Selecting, training, co-ordinating, placing.

,,,,,,

(2) NABARD, RBI, SIDBI, EXIM

(3) Debit card, Credit card, Aadhar card, ATM card

(4) Job security, Health and safety measures, Good

I

working conditio11:, Reasonable profit.

.,.J-5) Price, People, Promotion, Product.

Q. 2. Explain the following terms / concepts (Any FOUR) : (8)

,A,f) Principle of Discipline

-'2J Communication

(3) Business ethics

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 (4) Corporate Social Responsibility (CSR)

,-{5) Right to choose

~6) Market

Q. 3. ~tudy the following case/ situation and express your opinion (6)

(Any TWO):

(1) In XYZ company, Mr. Lele gives instruction s to the

/
employees working under him, provides guidance and

motivates them for their best performance. On the other

hand Mr. Sayyad takes effort to harmonize the work done

by the employees of different departments while achieving
organizatio 'nal goals. Mr. Desai is looking after the

arrangeme nt of required resources to the business

organization.
Mention the name of employee engaged in following

functions:

(i) Organising D·

(ii) Directing I.,

(iii) Co-ordinating
J
Mr. Ashok visited a shop to buy a pair of shoe~ of ~700.

The salesman forced him to buy a pair of bigger size shoes

of ordinary company by claiming this size would be suitable

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 to him. After reaching home, he discovered that shoes are

still too big for him. He complained about the shoes to the

shopkeeper. It was denied by the shopkeeper to replace the

shoes despite of availability of stock.

In above case:-

(i) Which right has been violated? u

(ii) Is Mr. Ashok a buyer or an ultimate consumer?

(iii) Where can Mr. Ashok file his complaint? '

(3) Mr. A deals in import and export business so he needs

r'

different foreign ~urrencies. For the expansion of his

busi~ess, he borrows money from commercial bank. He

invests his furids in the equity shares.

(i) From where does Mr. A borrow money? C.

(ii) Name the market where does Mr. A invest his

funds.

(iii) Which type of currency 1s required for

international market?

Q. 4. Distinguish Between the following (Any THREE) : [12)

}11 Directing and Co-ordinating. / . 1-'n,.,...

)7{' Road transport and Rail transport

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 (3) Bonded warehouse and Duty paid warehouse.

(4) District commission and State commiss_ion.

/

(8]
Q. 5. Answer in brief (Any TWO) : .

~xpl ain any four principles of mana~eme~t ofHenry Fayol.

ffiExp lain any four characteristics of an entrepreneur.

(3) Explain advantages ofBusiness Process Outsourcing (BPO).

(8]
Q. 6. Justify the following statements (Any TWO) :

Management prin_ciples are helpful in optimum utilization of

resources.

_}'h/ It ~s easy to set up E-business as compared to traditional

business.

(3) Business should allow participation ofworkers in management.

)'f{ There is a need of branding to get recognition among·the

consumers.

Q. 7. Answer the following (Any TWO):. (10]

(1) Explain the'impo~ance of planning.

(2) Explain E-banking service.

p Explain rights of consumers.

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Q. 8. What is insurance? Explain types of life insurance policies. [8]

OR

?11"at is Marketing Mix? Explajn 7Ps of Marketing Mi~.

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