Q1.

This execu-ve summary evaluates how Infosys, a leading mul-na-onal corpora-on in the
informa-on technology sector, adheres to Principle 1 of the Business Responsibility &
Sustainability Report (BRSR) 2023-24. This principle emphasizes the need for businesses to
conduct themselves with integrity, ethics, transparency, and accountability. By examining
both the Essen-al Indicators and Leadership Indicators outlined in the report, we can gain
insights into Infosys's commitment to these values.

Commitment to Ethical Governance

Infosys has established a robust governance framework that ensures ethical conduct at all
levels of the organiza-on. The company has a comprehensive Code of Conduct that sets
clear expecta-ons for employee behaviour, emphasizing integrity and transparency in all
business dealings. This code is not only applicable to employees but extends to suppliers,
clients, and other stakeholders, ensuring a consistent ethical standard throughout the value
chain.
To reinforce this commitment, Infosys has ins-tuted regular training programs that educate
employees on ethical prac-ces, compliance with regula-ons, and the importance of
integrity. The company also has a dedicated Ethics and Compliance Office that oversees
adherence to these principles and addresses any concerns raised through a confiden-al
whistleblower mechanism.

Transparency in Opera6ons

Transparency is a cornerstone of Infosys’s opera-onal philosophy. The company ensures that

its financial repor-ng is thorough and comprehensible, providing stakeholders with a clear
view of its financial health and business performance. Infosys publishes detailed financial
results on a quarterly basis, accompanied by management discussions and analysis that
explain the results in context.
Addi-onally, Infosys ac-vely engages with its stakeholders through regular communica-on
and feedback mechanisms. The company organizes investor conferences, roadshows, and
quarterly earnings calls to foster open dialogue and address stakeholder inquiries. This
commitment to transparency not only builds trust but also aligns with the company's goal of
fostering long-term rela-onships with investors and other stakeholders.

Accountability and Performance Measurement

Infosys places a strong emphasis on accountability, both at the organiza-onal and individual
levels. The BRSR 2023-24 highlights that the company has established a clear governance
structure with defined roles and responsibili-es for its leadership team. Performance
metrics are closely aligned with the company's ethical standards and sustainability goals,
ensuring that leaders are held accountable for their ac-ons.
The company u-lizes various performance indicators to evaluate its ethical governance and
opera-onal integrity. Key performance indicators (KPIs) related to employee training in
ethics, compliance viola-ons, and stakeholder feedback are monitored regularly. Infosys's
leadership conducts annual assessments of these indicators, driving con-nuous
improvement in governance prac-ces.

Commitment to Stakeholder Engagement

Infosys recognizes the importance of engaging with all its stakeholders, including customers,
employees, suppliers, and the communi-es in which it operates. The company ac-vely seeks
feedback from these groups to understand their expecta-ons and concerns, which informs
its business strategies and opera-onal prac-ces.
The BRSR 2023-24 outlines various ini-a-ves undertaken by Infosys to strengthen
stakeholder rela-onships. For instance, the company has implemented programs aimed at
enhancing employee well-being and promo-ng diversity and inclusion within the workforce.
By fostering an inclusive culture and priori-zing employee engagement, Infosys not only
fulfills its ethical obliga-ons but also enhances its overall business performance.

Environmental and Social Responsibility

In addi-on to its commitment to ethical governance, Infosys has made significant strides in
environmental and social responsibility. The company’s sustainability ini-a-ves are aligned
with its ethical standards, demonstra-ng a holis-c approach to business conduct. Infosys has
set ambi-ous targets for reducing its carbon footprint and is ac-vely involved in community
development programs that benefit society at large.
The company publishes its sustainability metrics transparently, providing stakeholders with
insights into its progress toward achieving these goals. This accountability extends beyond
mere compliance; it reflects Infosys's dedica-on to responsible business prac-ces and its
role as a corporate ci-zen.

Conclusion

In summary, Infosys exemplifies the principles of integrity, ethics, transparency, and

accountability in its opera-ons, as highlighted in the Business Responsibility & Sustainability
Report 2023-24. Through robust governance frameworks, commitment to transparency,
stakeholder engagement, and social responsibility ini-a-ves, the company demonstrates its
unwavering dedica-on to conduc-ng business ethically and responsibly. This commitment
not only enhances Infosys’s reputa-on but also contributes to sustainable growth and value
crea-on for all stakeholders.

Q2

This execu-ve summary dis-ls key insights from the Management Discussion & Analysis
(MD&A) sec-on of Infosys's annual report for the fiscal year 2023-24. It covers two cri-cal
areas: the opportuni-es and threats that the company faces, as well as an evalua-on of the
adequacy of its internal control systems.

A. Opportuni6es and Threats

Opportuni6es:

Infosys is well-posi-oned to capitalize on several significant growth opportuni-es in the

rapidly evolving technology landscape. One major area is the increasing global demand for
digital transforma-on. As companies across various sectors recognize the need to improve
opera-onal efficiencies and enhance customer experiences, Infosys can leverage its
exper-se in areas like ar-ficial intelligence (AI), cloud compu-ng, and data analy-cs. For
instance, organiza-ons such as Amazon and Walmart have significantly invested in digital
solu-ons to op-mize supply chains and enhance customer interac-ons, crea-ng a
burgeoning market for service providers like Infosys.

Addi-onally, the global shi_ towards sustainability presents a compelling opportunity for
Infosys to strengthen its posi-on as a leader in sustainable technology solu-ons. Many
companies are striving to reduce their carbon footprints and implement environmentally
responsible prac-ces. By offering services that help clients achieve sustainability goals,
Infosys can aaract businesses focused on green ini-a-ves. For example, Unilever has been
recognized for its commitment to sustainability, and companies that partner with firms like
Infosys can enhance their own sustainability profiles.

The rise of remote work and hybrid opera-ng models further enhances the opportuni-es
available to Infosys. The COVID-19 pandemic accelerated this shi_, compelling organiza-ons
to invest in digital collabora-on tools and infrastructure. Infosys is well-equipped to provide
these solu-ons, enabling companies to maintain produc-vity in flexible work environments.
For instance, technology giants like MicrosoG and Zoom have seen exponen-al growth by
facilita-ng remote work solu-ons, thereby demonstra-ng the poten-al market for Infosys’s
offerings.

Threats:

While these opportuni-es are promising, Infosys also faces several significant threats that
could impact its performance. The technology sector is becoming increasingly compe--ve,
with established firms and emerging startups vying for market share. Companies such as
Tata Consultancy Services (TCS) and Wipro pose direct compe--on to Infosys, poten-ally
leading to price wars and margin compression.

Moreover, geopoli-cal uncertain-es and economic fluctua-ons present addi-onal risks.

Events such as trade disputes and changes in government policies can affect client spending
and investment decisions. For example, the ongoing tensions between the U.S. and China
have led to shi_s in supply chains and spending paaerns, which can impact the demand for
IT services.

The rapid pace of technological advancement also poses a challenge for Infosys. As new
technologies emerge, the company must con-nuously innovate to meet the evolving
expecta-ons of its clients. Failure to keep pace with these changes could result in a loss of
compe--ve edge. For instance, companies that successfully integrate emerging
technologies, like Tesla with its focus on AI in autonomous vehicles, could overshadow firms
that do not adapt as swi_ly.
 B. Internal Control Systems & Their Adequacy

Infosys priori-zes the establishment and maintenance of effec-ve internal control systems to
ensure opera-onal integrity, regulatory compliance, and robust risk management. The
company has implemented a comprehensive framework that encompasses financial
repor-ng, opera-onal controls, and adherence to regulatory requirements. These systems
are designed to prevent errors, fraud, and inefficiencies while ensuring accurate financial
repor-ng.

The adequacy of Infosys’s internal control systems is underscored by its independent internal
audit func-on, which reports directly to the Audit Commiaee of the Board. This structure
allows for unbiased assessments of the effec-veness of internal controls and facilitates the
-mely iden-fica-on of areas needing improvement.

Regular audits and assessments are conducted to evaluate these controls, ensuring they
remain effec-ve and responsive to changing regulatory landscapes. Furthermore, Infosys
con-nually updates its internal control systems in response to new challenges and industry
standards. Employee training programs ensure that staff members are well-informed about
compliance and opera-onal protocols, fostering a culture of accountability and ethical
conduct within the organiza-on.

Conclusion

In conclusion, Infosys is strategically posi-oned to harness significant growth opportuni-es

while effec-vely naviga-ng various threats. By leveraging its innova-ve service offerings and
maintaining strong internal control systems, the company aims to sustain its leadership in
the technology sector. Through a commitment to ethical governance and opera-onal
excellence, Infosys seeks to deliver long-term value to its stakeholders and enhance its
reputa-on in the industry.

Q3 A)

Ethical Dilemmas in the Sales Scenario

As the Head of Sales for a medium-sized consumer durables company, receiving a ₹75 lakh
order from a new client is a significant achievement. However, the condi-on posed by the
client’s purchase execu-ve—agreeing to cover travel and accommoda-on expenses for him
and his wife—raises several ethical dilemmas.

1. Conflict of Interest

The first ethical dilemma pertains to the poten-al conflict of interest. By agreeing to pay for
the execu-ve's travel and stay, there is a risk that the decision may not be based solely on
the merits of the product or the contract but rather influenced by the benefits provided. This
could lead to an unlevel playing field where decisions are made based on personal Favors
rather than business integrity.
 2. Bribery and Corrup6on

This scenario raises concerns about the line between acceptable business hospitality and
bribery. While covering travel expenses for a legi-mate business purpose may seem
reasonable, doing so with the explicit expecta-on that it secures the order could be
perceived as a bribe. Such prac-ces can undermine ethical standards in business, damage
reputa-ons, and lead to legal consequences for both the company and the individual
involved.

3. Company Reputa6on

The decision to pay for the execu-ve’s expenses also impacts the reputa-on of the company.
Engaging in ques-onable prac-ces can tarnish the company's image in the industry, leading
to distrust among other clients and stakeholders. Companies thrive on their reputa-ons for
integrity, and any hint of unethical behaviour could have long-term repercussions, including
losing exis-ng clients or failing to aaract new ones.

4. Precedent for Future Transac6ons

Agreeing to this request could set a dangerous precedent for future dealings with this client
and others. If the company starts accommoda-ng such requests, it may invite more
demands from the same client or create an expecta-on among other poten-al clients. This
could lead to a slippery slope of unethical prac-ces that compromise the company’s values.

5. Personal Ethics vs. Business Goals

As the Head of Sales, the dilemma also extends to personal ethics versus achieving business
targets. While closing a significant order is a commendable goal, it should not come at the
cost of compromising ethical standards. The pressure to secure sales can some-mes tempt
individuals to overlook ethical considera-ons, which can lead to regret and conflict in the
long run.

Conclusion

In summary, this scenario presents a range of ethical dilemmas that require careful
considera-on. The implica-ons of paying for the travel and stay of the purchase execu-ve
must be weighed against the principles of integrity, fairness, and long-term business
reputa-on. It is crucial to find a solu-on that maintains ethical standards while also fostering
a produc-ve business rela-onship. Exploring alterna-ve ways to facilitate the mee-ng, such
as offering a virtual op-on or discussing the maaer with company leadership, may provide a
more ethical path forward.

Q3 B)

Process for Resolving Ethical Dilemmas

Resolving the ethical dilemmas presented in the scenario of agreeing to pay for the travel
and accommoda-on of the purchase execu-ve requires a structured approach. Below is a
step-by-step process that can help navigate these complexi-es while maintaining integrity
and fostering a healthy business rela-onship.

1. Assess the Situa6on

The first step involves a thorough assessment of the situa-on. This includes understanding
the implica-ons of the request and the poten-al impact on both the company and personal
reputa-on. It is essen-al to iden-fy all stakeholders involved, including team members, the
client, and the broader business community.

2. Consult Internal Policies

Next, I would review the company’s internal policies on hospitality, ethics, and compliance.
Most organiza-ons have guidelines that dictate acceptable prac-ces regarding business
expenses and interac-ons with clients. By aligning ac-ons with these policies, I can ensure
that decisions remain within the boundaries of ethical conduct.

3. Engage Leadership and Legal Counsel

Given the poten-al implica-ons of this situa-on, it would be prudent to consult with senior
management and, if necessary, the legal department. This collabora-on can provide
addi-onal perspec-ves and insights into the risks involved and whether there are any legal
concerns about the request. Leadership can also offer guidance on how to approach the
client without jeopardizing the order.

4. Open Dialogue with the Client

Once I have gathered necessary insights, I would ini-ate a candid conversa-on with the
purchase execu-ve. It’s essen-al to express apprecia-on for the order while also clarifying
the company’s posi-on on hospitality expenses. This dialogue should focus on finding a
mutually acceptable solu-on that does not compromise ethical standards.

5. Explore Alterna6ves
During the discussion, I would propose alterna-ves that maintain professionalism without
crossing ethical boundaries. For example, I could suggest arranging a virtual mee-ng to
finalize the contract or offering to meet in a neutral loca-on where the travel costs are
minimal. If an in-person mee-ng is necessary, I could propose a more modest approach,
such as providing a meal during the mee-ng rather than covering travel and
accommoda-on.

6. Document the Process

Throughout this process, it’s vital to document all communica-ons and decisions made. This
documenta-on serves as a record of the steps taken to uphold ethical standards and
provides accountability. In case of any future inquiries, having a clear record will
demonstrate that due diligence was exercised.

7. Reflect and Learn

A_er resolving the situa-on, I would take -me to reflect on the experience. Evalua-ng the
outcome and the decision-making process can provide valuable lessons for future scenarios.
Sharing insights with the team can also foster a culture of ethical awareness and encourage
open discussions about challenges faced in business dealings.

Conclusion

By following this structured approach, I can navigate the ethical dilemmas effec-vely while
preserving the integrity of both myself and the company. The goal is to foster a long-term,
posi-ve rela-onship with the client based on mutual respect and ethical business prac-ces.