TERMS OF REFERENCE

MANAGED INTERNET SERVICE 2 (AURORA AND TARLAC)

I. GENERAL INFORMATION

● Project Sites: Public places within Aurora and Tarlac Province

● Target Beneficiaries: The General Public of Aurora and Tarlac Province
● Proponent: Free Wi-Fi Program Luzon Cluster 2 Team
● Project Timeframe/Service Coverage: One (1) year Direct Internet
Subscription with Service Level Agreement, technical assistance, and on-site
support
● Project Total Cost: Php 1,948,374.73

II. EXECUTIVE SUMMARY

The DICT’s Free Public Internet Access Program shall provide free Internet access to
the general public through the installation of Wi-Fi access points at publicly-owned
premises including hospitals, parks, ports, schools, state colleges and universities.

Beyond the aim of bridging the Philippine digital divide, the Program also seeks to
encourage knowledge growth and accelerate economic development in the region.

III. RATIONALE

The basis of this tender for Managed Internet Service is Republic Act No. 9184, also
known as the “Government Procurement Reform Act”.
Section 5 (h) of Republic Act No. (R.A.) 9184 defines goods as referring to all items,
supplies, materials, and general support services which may be needed in the
transaction of public business or in the pursuit of any government undertaking. Such
definition necessarily includes the procurement of internet service providers and public
utility services, such as water, electricity, and telecommunication services.
The GPPB Guidelines on the Procurement of Water, Electricity, Telecommunications
and Internet Service Providers (ISPs), as amended, states that:
“3.3.2 New ISPs
If the procuring entity does not presently engage an ISP or, after conduct of a cost-
benefit analysis as required in the preceding subsection, is not satisfied with the
performance of its existing ISP, the following procurement methods are prescribed:
3.3.2.1 If there is more than one service contractor operating
within the area, public bidding or any of the applicable alternative
methods of procurement.
3.3.2.2 If there is only one service contractor operating within the
area, direct contracting.”
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 Considering the above premise and upon verification of the current market prices and
the quality of service for Internet connectivity along with its internal policies, the Free
Wi-Fi for All - Free Public Internet Access Program of the DICT may acquire an Internet
connection via the allocated budget for implementation.

IV. OBJECTIVE

This project refers to a subscription to One (1) year Managed Internet Services
including Wi-Fi access points and Service Level Agreement (SLA) covering Aurora
and Tarlac Province service points.

V. SCOPE OF THE PROJECT

The project covers a total of 8 sites for 4 locations within 2 localities of the Aurora and
Tarlac Province.

VI. PROPOSAL SUBMISSION AND EVALUATION

Bidders may submit a proposal for the offered LOT, which is as follows:

TABLE 1: OFFERED LOT FOR MANAGED INTERNET SERVICE 2 (AURORA

AND TARLAC PROVINCE)

OFFERED LOT SCOPE CRITERIA

Clustered Localities grouped

(1 LOT) into Cluster

EVALUATION

Evaluation of proposals shall be by OFFERED LOT.

1. The Bids and Awards Committee (BAC) shall open the bidding for the one (1)
lot under Clustered Lot.

(Please see Annex A: Bill of Quantities for Clustered Offered Lot. Note that this form
must be completely filled out by the bidder, failure to do so may result to disqualification
from bidding)

Below is the table detailing localities covered under offered lot under Clustered Lots along
with their corresponding Approved Budget for the Contract (ABC).

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 TABLE 2: CLUSTERED OFFERED LOT
LOT SCOPE LOCALITY ABC PER LOT
1-C San Luis, Aurora Php 1,224,000.00
2-C Santa Ignacia, Tarlac Php 724,374.73
TOTAL Php 1,948,374.73

VII. PROJECT DELIVERABLES

1. Provisioning of Managed Internet Services with at least 10 Mbps of

dedicated and Committed Information Rate (CIR) Internet bandwidth with
at most 250 milliseconds of latency and 95% uptime and availability.

1.1 This is per identified location;

1.2 Must have at least two (2) Wi-Fi access points per identified location.
1.3 Shall provide DICT with an additional one (1) or more GigE/Fast Ethernet
port per location with internet connectivity;
1.4 Shall provide provision for blacklisting and/or whitelisting;
1.5 In an event that hotspots are to be relocated due to reason such as
rehabilitation, repair or renovation, the relocation shall be carried out by the
service provider without any extra cost to DICT;
1.6 Relocation shall be within the Location premises.
1.7 In the event of renovation, repair, rehabilitation, stop of operation or
request of host beneficiary, DICT can nominate a replacement with the
consideration of Service Provider's infrastructure coverage.
1.8 Link capacity must be available for at least 200% increase in the event
that the DICT requests for an upgrade or as additional service for liquidation
damage.
1.9 Routing equipment and other equipment relating the provision of service
(except for AP) must be secured in an equipment box/commbox with atleast
4U if EIA-310 (19”) rack space, or the equivalent thereof.
1.10 The provision of uninterruptible power supply shall be made available at
all locations with User Capacity greater or equal to ten (10), and shall
provide 220 VAC electric power with a power capacity of 100 Watts, and an
additional 100 W per 100 concurrent users, sustainable for one (1) hour.
1.11 The provision of power must be directly terminated/spliced to the AC
source, and shall provide up to 100 Watts of 220 VAC utility electricity.
1.12 Provide weekly status report from start to end of implementation after
receipt of Notice to Proceed (NTP).

2. Provisioning of Wi-Fi access points capable of serving at least 250

concurrent users at any given time with 95% uptime and availability.

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 2.1 The Wi-Fi Hotspot device:

2.1.1. Must be outdoor type;

2.1.2. Must be capable of handling high-density clients;
2.1.3. Must be capable of MESH functionality;
2.1.4. Must be capable of at least 150 Mbps speed up to 1300Mbps;
2.1.5. Must have omnidirectional or sectoral coverage;
2.1.6. Must have simultaneous dual radio capability of both 2.4Ghz and
5Ghz with MIMO technology;
2.1.7. Must have the capability of customizing coverage for:
2.1.7.1. Spot-beam coverage
2.1.7.2. Wide-beam coverage
2.1.7.3. Must be capable of carrier aggregation (at least 3x3
MIMO system)
2.1.7.4. Must support 802.11a,b,g,n,ac standards
2.1.7.5. Must be POE capable
2.1.7.6. Must be weather resistant
2.1.7.7 Must be capable of Simple Network Management
Protocol version 2c (SNMP v2c)
2.1.7.8 Must be able to automatically de-authenticate idle users
for at least 30 minutes of inactivity.
2.1.8 Must provide AP Isolation;

2.2. Access points must be situated in different section of the delivery location
and must have minimal overlapping signal coverage.
2.3. Must have single uniform SSID of “freewifi4all”; or can be changed by
DICT through formal letter;
2.4. Must be capable of captive portal functionality and redirection to specific
site/s, network, or VPN network.
2.5 Must have valid and current ISO 9001 Quality Management System
Certificate issued to the manufacturer by an Independent Certifying Body.

3. Provisioning of Centralized Management System accessible via web and

a dedicated dashboard for DICT access with 95% availability.

Must be an enterprise-grade Wi-Fi management system with the following

functionalities:

a. Must be able to provision Wi-Fi hotspots

b. Must be accessible via Web browser, Android, or iOS devices
c. Must have intuitive usage traffic graphs
d. Must include a dashboard for quick status checking and easier visualization
of performance and utilization
e. Must be scalable up to thousands of devices
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 f. Must have the capability to map out installed devices for efficient
management and monitoring
g. Must have functionality for RF Mapping and RF spectral analysis for ideal
placement of equipment, leading to optimization of performance
h. Must have built-in report creation and analytics that can be configured and
downloaded to produce detailed reports
i. Must be capable of multi-site management
j. Must provide a testing tool that can generate report for the checking and
monitoring if the service is compliant to the Committed Information Rate
(CIR).

Reports based on data gathered from the management system will be submitted to
the DICT every first week of the succeeding month following activation of site services.

Reports must include logs of outages, uptime, service availability, number of unique
users per site, and CIR. (Refer to Annex “B”: Service Report Template).
Corresponding Statements of Account (SOA), meanwhile, must be submitted during
the first week of the following quarter.

4. Provisioning of Support Services

a. The service provider must have dedicated personnel monitoring the uptime
of Internet and Wi-Fi access points.
b. The service provider must submit monthly utilization, uptime, and availability
reports to DICT.
c. The service provider must submit a detailed action plan on optimization
activities to be implemented monthly
d. The service provider must assign one Technical Account Manager to
facilitate issue resolution
e. The service provider must address every incident encountered promptly and
accordingly per the following SLA:

1. First Level:

1.1. The service provider must initiate remote support to be provided

within the first 30 minutes up to one (1) hour from when the issue was first
reported.

1.2. The service provider must provide on-site support if the issue has
not been resolved within the first four (4) hour period following discovery.

2. Second Level:

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 2.1. The service provider must provide needed repair services and parts
replacement services within the first four (4) to eight (8) hours when the issue
has been raised;

2.2 The service provider must provide configuration/re-configuration

services when needed.

f. The Service provider must submit an Incident Management Report not more
than thirty (30) minutes on the onset of the issue and not more than thirty
(30) minutes after the issue has been resolved.

5. Service Level Agreement

The provider should guarantee the availability of the Wi-Fi Internet service.

5.1. Connectivity:

The service level agreement for Internet connectivity and Wi-Fi services at all
identified sites by the DICT must be maintained at not less than 95% of CIR
internet and 95% uptime at all times.

5.2. Monitoring:

5.2.1. Must include 24/7 support with proactive monitoring;

5.2.2. Must ensure 95% uptime of services.
5.2.3. Must ensure 95% CIR Delivery.

The DICT is entitled to a rebate on service credits if downtime has been experienced.

In the event of downtime, providers should issue Service Credits depending on the
duration of downtime in minutes. (Refer to Annex C: Sample Computation of Rebates
and Service Credit Equivalence)

Service credits can be in the form of either a) additional bandwidth or b) additional

access point service within the awarded area/s.

6. Service Level Agreement Exclusion

The following shall not be counted as instances of downtime subject to service

credits:

6.1. Unavailability of services during scheduled maintenance windows,

emergency maintenance, or other instances of downtime previously allowed by
the DICT provided that DICT is informed prior of the activity;

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 6.2. Downtime caused by failures of components, third-party systems, or
services that are not supplied or part of the service provider’s coverage;

6.3 Downtime resulting from modifications to or changes of the operating

system, database, application code, or other code not covered by the service
provider;

6.4 Any availability or outage impact on the DICT’s end (e.g. security breaches
or compromised service credentials);

6.5 Downtime associated with improper use of services (e.g. credentials, call
sequence, and method formats);

6.6. Any downtime resulting from acts or omissions of the DICT, its end users,
any person acting on the Department’s behalf, or any other third party not under
the direct control or responsibility of the service provider;

6.7. Suspension or termination of services by the DICT;

6.8. Any service outage due to force majeure. “Force Majeure” shall mean any
event or circumstances beyond reasonable control of the service provider which
renders the performance of said provider’s obligations illegal or impracticable,
including but not limited to acts of God, acts of any government body or public
enemy, war, civil commotion, strikes, riots, embargoes, or other concerted acts
of workers, fire, explosion, sabotage, or any other causes, circumstances, or
contingencies, whether of a similar or dissimilar nature to the foregoing, without
fault or negligence and beyond such service provider’s control, which prevent
or hinder the performance by said provider of any of its obligations hereunder.

7. Penalty

7.1 Failure to restore down sites for seven (7) calendar days will be charged
150% of original rebate amount.

7.2 Failure to restore down sites for 30 days will be charged 200% of original
rebate amount.

VIII. ASSUMPTIONS OF THE PROJECT

1. The service provider shall supply DICT of all SLA necessary for software,
hardware, and service support subscriptions.
2. The service provider shall provide software upgrades, firmware updates, and
technical support for all active network components within the corresponding
service period.

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 3. The service provider shall plan, deploy, and configure all necessary equipment,
cables, and other components to successfully maintain, monitor, and manage
the entire local Wi-Fi Network.
4. The service providers must have new equipment on standby to replace
immediately the existing equipment once found defective.
5. The service provider must submit power consumption computation, installation
design, and network diagram per location at least three (3) days after the
survey.
6. The service provider must submit an as-built plan signed by Professional
Electronics Engineer (PECE) as attachment to the Acceptance of Service Form
(Refer to Annex D: Acceptance of Service Template) during acceptance
activity.

IX. PAYMENT SCHEDULE

Billing shall commence seven (7) days after services at all sites under the awarded
contract LOT has been successfully accepted provided that all sites are up and
working. If one site is down, re-acceptance will be conducted within three (3) working
days.

The service provider shall furnish a service report receipt, to be verified by the DICT,
certifying that the service is already available. (Refer to Annex D: Acceptance of
Service Template)

Payment shall be made on a quarterly basis upon complete submission of billing

statement with other supporting documents.

X. PROJECT TIME FRAME

The delivery of the service must be completed within sixty (60) calendar days upon
receipt of the Notice to Proceed (NTP)

Service coverage, meanwhile, shall include SLA and warranty for a period of one (1)
year.

XI. PROJECT SOURCE OF FUNDS

The project will be funded by the Department of Information and Communications

Technology chargeable against the DICT’s Special Account in the General Fund.

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XII. PROJECT ORGANIZATION

Project Ownership: Department of Information and Communications Technology

Project Champion: Secretary Gregorio B. Honasan II
Project Director: Undersecretary Eliseo M. Rio, Jr.
Project Manager: Reynaldo T. Sy
Project Team
a. Program Management Team: Free Wi-Fi Program Luzon Cluster 2 Team
b. Technical Team: Free Wi-Fi Program Luzon Cluster 2 Team
Project Audit: Internal Audit Service

SUMMARY OF ANNEXES

ANNEX A: Bill of Quantities for Clustered Offered Lot

ANNEX B: Service Report Template
ANNEX C: Sample Computation of Rebates and Service Credit Equivalence
ANNEX D: Acceptance of Service Template

Prepared by: Certifying Availability of Funds:

Digitally signed
by De Jesus
Digitally signed by
Ravenal
Alejandro
Calupitan Nimir Roldan
Date: 2020.06.29 Date: 2020.06.30 11:21:10
17:31:09 +0800
+08'00'
RAVENAL A. DE JESUS NIMIR R. CALUPITAN
OIC, Provincial Head OIC, Admin and Finance Division

Approved by:
Digitally signed
by Sy Reynaldo
Tan
Date: 2020.06.30
REYNALDO T. SY 15:12:13 +08'00'
Regional Director

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