Download Digital Health Communications 1st Edition Benoit Cordelier ebook All Chapters PDF
Download Digital Health Communications 1st Edition Benoit Cordelier ebook All Chapters PDF
Download Digital Health Communications 1st Edition Benoit Cordelier ebook All Chapters PDF
com
https://ebookmeta.com/product/digital-health-
communications-1st-edition-benoit-cordelier/
OR CLICK BUTTON
DOWNLOAD NOW
https://ebookmeta.com/product/digital-communications-introduction-to-
communication-systems-jerry-d-gibson/
ebookmeta.com
https://ebookmeta.com/product/digital-health-entrepreneurship-arlen-
meyers/
ebookmeta.com
https://ebookmeta.com/product/digital-health-entrepreneurship-2nd-
arlen-meyers-ed/
ebookmeta.com
https://ebookmeta.com/product/fact-finding-before-the-international-
court-of-justice-1st-edition-james-gerard-devaney/
ebookmeta.com
The Griffin s Hearts Forest Edge 5 1st Edition Alexis
Woods
https://ebookmeta.com/product/the-griffin-s-hearts-forest-edge-5-1st-
edition-alexis-woods/
ebookmeta.com
https://ebookmeta.com/product/the-cat-who-saved-books-1st-edition-
sosuke-natsukawa/
ebookmeta.com
https://ebookmeta.com/product/anyone-but-nick-anyone-but-3-1st-
edition-penelope-bloom-bloom-penelope/
ebookmeta.com
https://ebookmeta.com/product/isaiah-1-39-ancient-christian-
commentary-on-scripture-book-1-steven-a-mckinion-2/
ebookmeta.com
https://ebookmeta.com/product/airbnb-short-term-rentals-and-the-
future-of-housing-1st-edition-lily-m-hoffman/
ebookmeta.com
Remote Sensing and GIS 3rd Edition Basudeb Bhatta
https://ebookmeta.com/product/remote-sensing-and-gis-3rd-edition-
basudeb-bhatta/
ebookmeta.com
Digital Health Communications
Technological Prospects and Social Applications Set
coordinated by
Bruno Salgues
Volume 5
Digital Health
Communications
Edited by
Benoit Cordelier
Olivier Galibert
First published 2021 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc.
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as
permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced,
stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers,
or in the case of reprographic reproduction in accordance with the terms and licenses issued by the
CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the
undermentioned address:
www.iste.co.uk www.wiley.com
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Olivier GALIBERT and Benoit CORDELIER
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxix
Benoit CORDELIER and Olivier GALIBERT
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxxv
Benoit CORDELIER and Olivier GALIBERT
1.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
1.2. Organizational paradoxes and paradoxical injunctions . . . . . . . . . . . . . . 4
1.2.1. Organizational development and paradoxes . . . . . . . . . . . . . . . . . 4
1.2.2. Discursive approaches to the organizational paradox . . . . . . . . . . . . 5
1.2.3. The pragmatic paradox: a return to the systemic approach of Palo Alto . . 5
1.2.4. What divergences and convergences? . . . . . . . . . . . . . . . . . . . . . 8
1.3. A case study of an implementation project for digital patient records . . . . . 11
1.4. Resolving the organizational paradox at the individual level . . . . . . . . . . 13
1.4.1. The injunction to internal mediation: role syncretism . . . . . . . . . . . . 13
1.4.2. The injunction to disappear: exit or integration . . . . . . . . . . . . . . . 14
vi Digital Health Communications
1.5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.6. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
2.2. Review of the management science literature on professional practices and uses of
electronic patient records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
2.3. Professional practices and the use of tools at the heart of the conceptual framework:
the “instrumental genesis” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2.4. Methodology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
2.4.1. Presentation of the case. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2.4.2. Data collection and analysis methods . . . . . . . . . . . . . . . . . . . . . 28
2.5. Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.5.1. Technical dimension of uses . . . . . . . . . . . . . . . . . . . . . . . . . . 30
2.5.2. System of instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
2.5.3. Relationship with activity, with oneself and with others in the use
of EMRs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2.5.4. Debates on the common good . . . . . . . . . . . . . . . . . . . . . . . . . 36
2.6. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
2.7. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
3.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
3.2. Reconstructing patients’ work . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
3.2.1. Recomposed and multiplied patients’ work . . . . . . . . . . . . . . . . . 47
3.2.2. Relationship of care and intertwined “pastoral and disciplinary powers” . 51
3.3. Field and method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
3.4. Remote relationship and intertwined powers . . . . . . . . . . . . . . . . . . . 53
3.4.1. Establishing the relationship and learning to talk about oneself . . . . . . 54
3.4.2. Intertwined disciplines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
3.5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
3.6. Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
3.7. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Contents vii
4.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
4.2. Home care coordination issues . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
4.2.1. Reconfigurations at home . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
4.2.2. From computerization to health informatization . . . . . . . . . . . . . . . 70
4.3. Impacts on the logic of care, roles and identities . . . . . . . . . . . . . . . . . 73
4.3.1. From cure to care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
4.3.2. Informational and communicational approach to care . . . . . . . . . . . . 74
4.4. Uses and practices of the PAACO-Globule dispositive in a support network for the
coordination of complex pathways in the South Gironde region . . . . . . . . . . . 77
4.4.1. Presentation of Escale Santé . . . . . . . . . . . . . . . . . . . . . . . . . . 77
4.4.2. Presentation of the PAACO-Globule solution: functionalities and organizational
framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
4.4.3. Study design and presentation of results . . . . . . . . . . . . . . . . . . . 80
4.5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
4.6. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
5.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
5.2. Prevention and crisis context . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
5.2.1. The breast cancer prevention in question: its system and players. . . . . . 98
5.3. Methodological choices for the analysis of an online exchange space . . . . . 104
5.3.1. Boundaries of the field: study by the Facebook group “Cancer du sein,
parlons-en” (Breast cancer, let’s talk about it) . . . . . . . . . . . . . . . . . . . . 104
5.3.2. Online non-participant observation . . . . . . . . . . . . . . . . . . . . . . 106
5.4. Results of ethnographic observation and lexicometric analysis . . . . . . . . . 107
5.4.1. The emotional support registry . . . . . . . . . . . . . . . . . . . . . . . . 108
5.4.2. Informational input and tangible support . . . . . . . . . . . . . . . . . . . 110
5.5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
5.6. References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
viii Digital Health Communications
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Preface
Info-communication Perspectives on
Digital Health Communication
As we finalize this collective work, we cannot disregard the health context that is
highlighted by the very content of the book. We are confined for public health reasons.
Each of us on one side of the Atlantic, like half of the world’s population on this day
in April 2020, must face the health, social and emotional consequences of the
pandemic caused by Covid-19.
We feel the fear of the dangers of disease and the necessary protection of
ourselves and our people. We are subjected to a flood of information on the spread
of the epidemic in traditional media, as well as on social media, that worries us and
sometimes freezes us in fear. We keep in touch with our loved ones via digital tools
hardly used by most until now, but which immediately become indispensable to
maintain family, friendly and professional links, and at the same time, we are
obliged to ensure pedagogical continuity for our students from a distance via digital
tools. As actors of these new knowledge mediations, we do so twice over because we
must also support our children as they attend their distance courses and evaluations
that continue as best as possible during this period.
As you will have understood by reading these lines, the unprecedented health crisis
we are experiencing today makes the general issue of the work you are holding in
your hands (or reading on a screen) even more topical: how does digital technology
contribute to changes in health information and communication? In other words, what
are the contemporary challenges of digital communication in health?
xii Digital Health Communications
The World Health Organization (WHO) defined health in 1946 as “a state of complete
physical, mental and social well-being and not merely the absence of disease or infirmity”
[OMS 46].
The adjective health refers to activities and facilities related to health and hygiene. It takes
on a more operational connotation and thus evokes the challenges of public health protection.
In France, a distinction is even made between the social and medico-social sectors –
defined by Laws 75-534 for the disabled and 75-535 for social and medico-social institutions,
then replaced respectively by Laws 2005-102 and 2002-2 – and the health sector – with Laws
2002-303 on patients’ rights and the quality of the health system and 2004-806 for public
health policy.
In Quebec, the purpose of Chapter s-2.2 of the Public Health Act is to protect the health of
the population and to establish conditions favorable to the maintenance and improvement of
the state of health and well-being of the population in general. It is this text that gives the
government the authority to declare a state of health emergency, as is the case for the Covid-19
pandemic.
The adjective “sanitaire” in French (literally meaning “sanitary” but translated as “health”
used adjectivally in English) therefore has a hygienic and operational connotation that may
seem more restrictive than the notion of “health”. The tensions surrounding this notion are not
new: Guillotin and La Rochefoucault-Liancourt were already fighting in 1790 over the
absorption of a begging committee by the health committee [EVI 02]. It may be difficult to
distinguish between them and we can see that they are part of a continuum between abstraction
and concrete practices. For this reason, and without precluding us from continuing our reflections
and conceptualization efforts, we use expressions using these words interchangeably here.
influx of seriously ill patients, the need to remain confined to avoid the spread of an
already highly volatile and contagious virus, or the shortage of intensive care beds
and protective equipment available to caregivers.
The scientific and institutional expert voice is being solicited as never before,
and is relayed or even instrumentalized by political actors in the battle of public
opinion being played out in the background. The economic players of the digital
society are becoming the universal mediators of a social link that circulates via
WhatsApp or TikTok groups. Electronic socialization, which has been completely
interwoven into our daily relationships since the massification of global multimedia
mobility in the decade 2000–2010, initiated by Steve Jobs and his iPhone in 2008,
hegemonically dominates all forms of relationships and information. In this sunny
spring, we have resigned ourselves to exchanging and sharing information at a
distance, often with humor, about the virus and how to protect ourselves from it:
How can we get surgical masks by making them? How can we apply the distancing
gestures that protect us from infection? What is the status of tests of promising
treatments based on chloroquine or hydroxychloroquine? Are we taking a risk by
continuing treatment with cortisone and other anti-inflammatory drugs?
The broadcasting and digital echo of the debate are part of the new creation of
public opinion [CHA 90], which is quick to question any authorized speech. While
this phenomenon is not exclusive to the health field, we do see the emergence of lay
or amateur expertise [FLI 10]. And what about technological surveillance logics
aimed at identifying and preventing, via smartphones, the physical contact of people
diagnosed positive for Covid-19 through mobile geolocation applications?
The same is true for local medicine. Although telemedicine allows private
practitioners to maintain contact with patients with symptoms of Covid-19,
particularly in certain territories already marked by the medical desert syndrome,
these healthcare professionals nonetheless miss the accuracy of the diagnosis made
possible by the traditional face-to-face consultation.
These healthcare professionals are also faced with the rediscovery of a digital
divide that was thought to have been reduced by the quality of broadband telecom
services, but these services are in fact still unevenly distributed across territories.
As a result, some rural areas, which have not yet been beneficiaries of fiber optic
networks, find themselves penalized since videoconferencing services, necessary for
remote consultation, require a very high data rate only possible with the installation
of fiber.
P.1. The French and Quebec health systems as a heuristic context for
analysis
and the no less central issues of increasingly digitalized interactions between patients
and caregivers, between patients, and between caregivers.
The experience of the Covid-19 health crisis makes this analytical process all the
more important since a multitude of supporting discourses are opposed to a no less
significant volume of analyses pointing out all the risks inherent in the
socio-technical ecosystem. On the one hand, we can identify prescription discourses
aimed at the rapid adoption of digital tools facilitating access to information, reducing
opportunities for interaction with caregivers or other patients ready to discuss their
care pathway, enabling remote medical monitoring or improving the coordination of
the action of medical teams [DUP 10, VAL 15]. On the other hand, we can also
observe alarmist points of view that indicate the harmful effects of the massive
implementation of digital information and communication technologies (DICTs) in
terms of the remote monitoring of inhabitants, the development of teleworking that
alienates people under the guise of economic optimization, or the future
dehumanization of patient care by seeking to digitally compensate for the problem
of territorial inequalities in access to care.
some, enslaving it for others. It is at the heart of this tension that the info-
communication processes are deployed, between cure and care, which we propose to
study in this book. The research carried out for more than 30 years on the specific
stakes of the social insertion of DICTs has made it possible to build an active
community of researchers who, between the sociology of uses [JAU 11, JOU 00, PER
89], the digital communication of organizations [DUR 09, LEP 02], the new creative
and digital industries [BOU 12, MIE 17], the semiotics or semiology of the digital
world [BAD 15, BON 13, PIG 09], design [CAR 17b, LEL 02], changes in public
debate, the digital mediation of knowledge [JAC 02, MOE 10, PER 12, PER 14] and
the challenges of electronic socialization [GAL 05, PRO 00, PRO 06], provide a solid
foundation for the identification, analysis and understanding of a digital health society
in the making.
The scientific work that gives substance to this approach is located territorially.
We question identifiable institutional contexts that, though they are limited to France
and Quebec, bring to the forefront issues which, we believe, common to all
communities involved in the digitization of health care. However, the health culture
is not the same in Canada and France. For example, it is very much marked by the
centralizing power of the State in France, and it seems much more imbued with the
commitment of healthcare actors in Quebec. The various works presented here will
be concerned with showing this context, which seems to us to be rich in similarities,
as well as in differences, if only because of their distinct reactions to the logic of the
new public management [DEG 14].
Indeed, the idea that corporate management can be applied to all forms of
organizations, especially those focused on the common good, such as health
organizations, now conditions all activities in the health sector. The logic of
efficiency, whose limits are becoming apparent in this period of Covid-19 crisis
(e.g. a lack of beds in intensive care units because they are not useful in normal
times, a lack of nursing staff because of a decrease in the number of personnel
owing to the neoliberal dogma of cost reduction, and a lack of masks, a consequence
of the precepts of lean management [BOU 15b], etc.), is predominant in all
countries, but with forms of acceptance or resistance that may prove to be different.
It is, of course, the case with regard to the French and Quebec cultural contexts
which we focus on here. Similarly, for these two territories, acceptance and
resistance to the digitization of care may be similar in many respects, but more
specific in others. It seems certain to us, however, that Quebec society and French
society can show some form of relevance to reflections on a global health system in
crisis; this is a health system in which the care actors, in a form of consensus,
question liberal strategic-economic precepts that until now seemed to be the fruit of
“vulgar” managerial common sense, despite the exhaustion and repeated alerts of the
Other documents randomly have
different content
“Here, I have something better than that,” cried Tavia, who had
been watching Dorothy’s clumsy efforts to unloose Joe’s bonds.
She fished frantically in the pockets of her jacket and brought forth
a rather grimy ball of cord and a penknife. This she held up
triumphantly.
“A good sight better than your fingers!”
“Oh, give it to me, quickly,” cried Dorothy, reaching for the knife in
an agony of apprehension. “Oh, it won’t open! Yes, I have it!”
With the sharp blade she sawed feverishly at the cords.
They gave way one after another and she flung them on to the floor
of the cave.
Joe tried to get to his feet, but stumbled and fell.
“Feel funny and numb, kind of,” he muttered. “Been tied up too
long, I guess.”
“But, Joe, you must stand up—you must!” cried Dorothy
frantically. “Come, try again. I’ll hold you. You must try, Joe. They
will be back in a minute! Never mind how much it hurts, stand up!”
With Dorothy’s aid Joe got to his feet again slowly and painfully
and stood there, swaying, an arm about his sister’s shoulders, the
other hand clenched tight against the damp, rocky wall of the cave.
The pain was so intense as the blood flowed back into his tortured
feet that his face went white and he clenched his teeth to keep from
crying out.
“Do you think you can walk at all, dear?” asked Dorothy, her own
face white with the reflection of his misery. “If you could manage to
walk a little way! We have horses in the woods and it would be
harder for them to find us there. Try, Joe dear! Try!”
“I guess I can make it now, Sis,” said Joe from between his
clenched teeth. “If Tavia will help a little too—on the other side.”
“I guess so!” cried Tavia with alacrity, as she put Joe’s other arm
about her shoulders and gave his hand a reassuring squeeze. “Now
something tells me that the sooner we leave this place behind the
healthier it will be for all of us.”
“Hush! What’s that?” cried Dorothy, and they stood motionless for
a moment, listening.
“I didn’t hear anything, Doro,” whispered Tavia. “It was just
nerves, I guess.”
They took a step toward the entrance of the cave, Joe still leaning
heavily upon the two girls.
A horse whinnied sharply and as they paused again, startled, a
sinister shadow fell across the narrow entrance to the cave. They
shrank back as substance followed shadow and a man wedged his
way into the cave.
He straightened up and winked his eyes at the unexpected sight
that met them.
Dorothy stifled a startled exclamation as she recognized him. It
was the small, black-eyed man, Gibbons, known to Desert City as
George Lightly, who stood blinking at them.
Suddenly he laughed, a short, sharp laugh, and turned back toward
the mouth of the cave.
“Come on in, fellows!” he called cautiously. “Just see what I
found!”
Joe’s face, through the grime and dirt that covered it, had grown
fiery red and he struggled to get free of Dorothy and Tavia.
“Just you let me get my hands on him!” he muttered. “I’ll show
him! I’ll——”
“You keep out of this, Joe,” Dorothy whispered fiercely. “Let me do
the talking.”
Three other men squeezed through the narrow opening and stood
blinking in the semi-darkness of the cave.
One of them Dorothy recognized as Joe’s former captor, a big,
burly man with shifty eyes and a loose-lipped mouth, another was
Philo Marsh, more smug and self-sufficient than she remembered
him, and the third was Cal Stiffbold, her handsome cavalier of the
train ride, who had called himself Stanley Blake.
It took the girls, crouched against the wall of the cave, only a
moment to see all this, and the men were no slower in reading the
meaning of the situation.
Stiffbold’s face was suffused with fury as he recognized Dorothy
and Tavia, and he took a threatening step forward. Philo Marsh
reached out a hand and drew him back, saying in mild tones:
“Easy there, Stiffbold. Don’t do anything you are likely to regret.”
“So, ladies to the rescue, eh?” sneered Lightly, thrusting his hands
into his pockets and regarding the girls with an insulting leer.
“Regular little heroines and all, ain’t you? Well, now, I’ll be blowed!”
“Young ladies, this isn’t the place for you, you know.” Philo Marsh
took a step forward, reaching out his hand toward Joe. “You’re
interfering, you know, and you’re likely to get yourselves in a heap o’
trouble. But if you’ll go away and stay away and keep your mouths
closed——”
“And leave my brother here with you scoundrels, I suppose?”
suggested Dorothy.
The hypocritical expression upon the face of Philo Marsh changed
suddenly to fury at her short, scornful laugh.
“Scoundrels, is it?” he sneered. “Well, my young lady, maybe you’ll
know better than to call honest people names before you leave this
place.”
“Honest people! You?” cried Dorothy, no longer able to contain her
furious indignation. “That sounds startling coming from you, Philo
Marsh, and your—honest friends!
“Do you call it honest,” she took a step forward and the men
retreated momentarily, abashed before her fury, “to take a poor boy
away from his people, to hide him here in a place like this, to torture
him physically and mentally, to attempt to make him false to all his
standards of right——”
“See here, this won’t do!” Lightly blustered, but Dorothy turned
upon him like a tigress.
“You will listen to me till I have said what I am going to say,” she
flung at him. “You do all this—you honest men,” she turned to the
others, searing them with her scorn. “And why? So that you can force
Garry Knapp, who has the best farmlands anywhere around here—
and who will make more than good some day, in spite of you, yes, in
spite of you, I say—to turn over his lands to you for a song, an
amount of money that would hardly pay him for the loss of one little
corner of it——”
“Say, are we goin’ to stand here and take this?”
“Yes, you are—Stanley Blake!” Dorothy flamed at him, and the
man retreated before her fury. “And then, when this boy defies you,
what do you do? Act like honest men? Of course you do! You
threaten to ‘put the screws on’ until he is too weak to defy you, a boy
against four—honest—men! If that is honesty, if that is bravery, then
I would rather be like that slimy toad out in the woods who knows
nothing of such things!”
“Hold on there, you!” George Lightly started forward, his hand
uplifted threateningly. “You call us any more of those pretty names
and I’ll——”
“What will you do?” Dorothy defied him gloriously, her eyes
blazing. “You dare to lay a hand upon me or my friend or my
brother,” instinctively her arm tightened about Joe, “and Garry
Knapp will hound you to the ends of the earth. Hark! What’s that?”
She paused, head uplifted, listening.
They all listened in a breathless silence while the distant clatter of
horses’ hoofs breaking a way through the woodland came closer—
ever closer!
“Garry!” Dorothy lifted her head and sent her cry ringing through
the woodland. “We are over this way, Garry, over this way! Come qui
——”
A HORSEMAN BROKE THROUGH THE
UNDERBRUSH. IT WAS GARRY.
THE END
THE DOROTHY DALE SERIES
By MARGARET PENROSE
12 mo. Illustrated
By MARGARET PENROSE
By AGNES MILLER
By MARGARET PENROSE
By ALICE B. EMERSON