Letter of Offer and Enrolment Agreement

Date: 13 Dec 2023

Student ID: 20078
Name: Robinson Alexander ALVAREZ NIETO
Address: 287B Cleveland St REDFERN NSW 2016
Date of Birth: 15/06/1987
Country of Citizenship: Colombian
Gender: Male
Passport no.: AU984092

Agency: Stunet
Dear Robinson Alexander ALVAREZ NIETO,
Congratulations on your successful application for enrolment with the Logic Entity Australia Pty Ltd (trading as Abbey College
Australia and Alpha English Academy) (RTO ID: 91136; CRICOS provider code: 02658G). We are pleased to offer you the
following course/s.
Detail of course as follows:
Campus Course Course Name CRICOS Course Study Period Duration Tuition First
Code Code Fee Installment
Sydney General 113173F 12 Feb 2024 - 23 Aug 2024 28 week(s) $4,320.00 $2,160.00
English

Initial Course Fees to accept this offer Initial course fee

General English AUD $2,160.00
AUD $0.00
*Application/Enrolment fee (Non-refundable) AUD $200.00
*First Material fee instalment AUD $200.00
*CoE fee AUD $50.00
*Miscellaneous fee AUD $0.00
Total AUD $2,610.00
*Not cover under tuition protection. Please refer to our Fees and Refund policy and procedure together with this Letter of Offer
and Enrolment agreement.
Enrolment Condition/s: All Enrolment Condition/s must be met prior to commencement of the applicable course.
General English Must attend mandatory student orientation and complete entry test on campus.
Class will be allocated as per English test results. Must comply with student visa
conditions and maintain satisfactory attendance at all times. Student to
organise/extend own OSHC. This enrolment includes 4 weeks of break after 12
week study

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Location of Training: Ground floor & Level 3/187-189 Thomas Street HAYMARKET, NSW 2000 Australia
Orientation:
All students must attend a mandatory orientation session prior to the commencement of each course of study with Abbey
College Australia and Alpha English Academy. The orientation session will be held at Ground floor & Level 3/187-189 Thomas
Street HAYMARKET, NSW 2000 Australia. The orientation program is designed to provide further information to you about your
course and to introduce you to College staff, teachers, policies, procedures, campus tour and provide you an opportunity to ask
any questions. Further information about each orientation session will be sent to you through your personal email address
[email protected]; prior to commencement of your studies. If this email address is incorrect, you must
notify us prior to accepting your offer.
What to bring on the Orientation: Passport, Visa Copy, Evidence of Overseas Students Health Cover for yourself and any
dependents (if not organised through us), any documents to meet special conditions as outlined on this letter of offer. You
must read through this section carefully prior to accepting your offer.
Start Date
The start date for Course code: 113173F General English (113173F) course is on Monday, 12 February 2024.
Course fee Schedule and Payment
The due dates for your fees for each course are as follows:
Please remember that each fee instalment must be paid in full in order for you to proceed through your course. Late payment
of tuition fees will attract a late fee and you may be excluded from classes until you have paid the fees due. If you complete your
course but fees remain outstanding, you will not be issued with your transcripts or qualifications until all payments are made in
full.
All fees must be paid in Australian dollars only. Logic Entity Australia Pty Ltd reserves the right to review its fees regularly and
may change its fees during your enrolment. If there is a change, you will be notified in writing of that change.
COURSE FEE NAME AMOUNT DUE DATE
113173F General English Fee Instalment 1 : Tuition Fee $2,160.00 20/05/2024

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Important Information:
The student identified within this Letter of Offer must not make any payments to Logic Entity Australia Pty Ltd (trading as Abbey
College Australia and Alpha English Academy) prior to reading all relevant information as listed below and signing each page
of this document.
Logic Entity Australia Pty Ltd reserves the right to withdraw course offers at any time. The decision to withdraw an offer may be
based upon any of the following circumstances:
• Insufficient or inaccurate information supplied by an applicant or party acting on behalf of an applicant.
• questionable or misleading documentation supplied as evidence of English proficiency or academic history.
• at the discretion of Logic Entity Australia Pty Ltd as course offerings and eligibility requirements may be subject to
change.
Payment of Fees and Options
1. Online transfer:
Bank Account Details:
Account name: Logic Entity Australia Pty Ltd
Bank name: Commonwealth Bank of Australia Account BSB: 062033
Account number: 10289591 SWIFT code: CTBAAU2S
Branch address ELIZABETH & FOVEAUX Street Sydney NSW
Ref: Quote invoice number or Student ID number or Offer ID number
2. Credit Card: Abbey College Australia accepts Master and Visa cards for credit card payment. There is a bank surcharge of
2% on every transaction.
Please note that any bank surcharge fees will not be repaid to the student if the student chooses to cancel their enrolment.
Please refer to our Fees and refund policy. Logic Entity Australia Pty Ltd will not accept the payment until it receives the signed
copy of the agreement.
This International Student Enrolment Agreement is provisional and is subject to satisfactory completion of all government visa
formalities (if applicable), observance of all Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English
Academy) policies and procedures, evidence of meeting enrolment condition/s and payment of fees and charges as outlined
within this document.
We look forward to hearing from you soon.
Please let us know if you need any other information prior to commencing your course.
Best wishes

Rajashree Biswas
Abbey College Australia
The ESOS Act 2000 protects Australia's reputation for delivering quality education services and protects the interests of
overseas students, by setting minimum standards and providing tuition and financial assurance. More information is available
at https://www.legislation.gov.au/Details/C2022C00066

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 ELICOS: Your training requires you to complete 20 Hours face to face scheduled course
contact per week and attendance is mandatory for these hours.
VET course: This course/s will be delivered full-time (20 hrs per week) using blended
Mode of Study / Delivery Mode / mixed mode with predominantly face-to-face delivery (15 hours per week) in
classroom environment on campus and online learning delivery (5 hours per week)
using Moodle platform. Students will also be expected to undertake further personal
study for homework and class preparation.
Academic Qualifications All students must show certified evidence of completion of Year 12 or equivalent.
In addition to academic qualifications, overseas students must have English language
proficiency, and this can be demonstrated in any of the following ways:
• IELTS test score of 5.5 or higher
• Pearson Test of English Academic (PTE) score of 36 or above
• TOEFL internet based test score of 46 or above
• Cambridge English: First or Advanced score of 162 or above
• Completion of high school studies or above in one or more of the following
English Proficiency Requirements
countries: Australia, UK, USA, Canada, New Zealand, South Africa, or the
Republic of Ireland
• Completion AQF Certificate IV or higher level qualification in Australia
• Completion of ELICOS General English or EAP course in Australia at an
Intermediate or higher level
• Achieving
• Successful completion of Abbey’s English Placement Test
• Successful completion of LLN test.
Minimum Age Requirements All students must be over 18 years old or over at the time of course commencement.

Indemnity declaration
By signing this agreement, you agree that Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English
Academy), its teachers, employees, contractors, representatives and agents shall not be liable for any damage to you (including
death, bodily injury, disability, loss, damage to property) caused by attendance at any premises owned/ leased, operated/
controlled by Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy).

Acceptance of Letter of Offer and student agreement

We are delighted to inform you that your application to enrol with us has been successful. Please carefully check all the details
of your enrolment and carefully read the terms and conditions. If there are any changes to be made to your details or any
information that you are unsure about, please contact us.
Once you are satisfied that all the information is correct and you understand the terms and conditions you are agreeing to,
please complete the declaration and return it to us to secure your place. Upon receiving initial course fee, your electronic
Confirmation of Enrolment will be sent to you. You will require CoE to Australian High Commission or to the Department of
Home Affairs (DHA) to apply for a Student Visa.

Student Declaration
✓ I have read and accept the conditions outlined in the Enrolment Agreement.
✓ I have read and understood the policies and procedures of Logic Entity Australia Pty Ltd (trading as Abbey College
Australia and Alpha English Academy) and the Australian Government’s ESOS Framework document.
✓ I understand this acceptance constitutes a written agreement with Logic Entity Australia Pty Ltd (trading as Abbey
College Australia and Alpha English Academy) under the ESOS Act 2000 and as described under Standard 3 of the
National Code of Practice for Providers of Education and Training to Overseas Students 2018.
✓ I am aware that I must complete my studies within the time specified in my Enrolment Agreement.
✓ If I do not start my course within fourteen (14) days of the commencement date stipulated in the Enrolment Agreement,
I understand that my enrolment in this course will be cancelled. A new Enrolment Agreement with a later course
commencement date may be offered if I request one.
✓ I understand that I am responsible for the full costs of the course for which I am seeking admission, as well as my
travel, accommodation and living costs and any other cost arising from those costs.
✓ I am aware of my obligation to notify the College about any changes to current residential address, mobile number,
email address, and who to contact in emergency situations within 7 days of the change.
✓ I have read and understood my responsibilities regarding Overseas Student Health Cover (OSHC) and to advise of any
medical condition or disability that may interfere or limit my ability to meet the competencies of my training.
✓ I hereby allow Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) to make
enquiries to the relevant providers on academic results that I obtained at other institutions.
✓ I agree to have my photograph used by Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha
English Academy) for promotional purposes and I understand I can withdraw this consent at any time.
✓ I understand that if I provide incorrect or incomplete information, this may result in cancellation of my enrolment.

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RTO Code: 91136 | CRICOS: 02658G
 ✓ If I am admitted to the Course, I agree to abide by rules and conditions of the program, attend any induction
presentations when required and regularly attend and actively participate in classes to meet the requirements of the
program and my student visa.
✓ If I am admitted to the Course, I agree to demonstrate my skills and knowledge in accordance with the assessment
requirements of my course and in conjunction with the appointed trainer/assessor.
✓ I understand that I must comply with my student visa conditions at all times.
✓ I am aware of the obligations and associated costs for bringing school aged dependents to Australia.
✓ I agree that I may be required, and permission is hereby granted, to attend organised College excursions and activities
as part of the course. The College is hereby authorised to obtain medical treatment for myself, should the College or a
staff member acting on behalf of the College deem such action necessary in any critical incident affecting you. I agree
to indemnify and hold harmless the College and its staff for any expense, loss, damage or liability of whatsoever nature
or howsoever occasioned as a result of authorising and arranging such emergency medical or other necessary
treatment.
✓ I understand that if, after commencing the course, I discontinue from the course before completion without formally
informing the college, I may remain liable to pay the tuition fee and any expenses, costs or disbursements incurred by
the College in recovering any outstanding monies, including debt collection agency fees and solicitors’ costs.
✓ I understand and agree that I must provide any documentation requested to meet the special conditions listed in the
offer document, prior to commencement of the course. I confirm that to the best of my knowledge I am able to meet
these conditions.
✓ I understand and agree that this written agreement and the right to make Complaints and seek Appeals of decisions
and action under various processes does not affect the right of student to take action under Australia’s Consumer
Protection Laws if the Australian Consumer Laws applies.
✓ I understand that my personal information may be shared with the Australian Government and designated authorities.
This information includes personal and contact details, program enrolment details and changes, and the circumstances
of any suspected breach of my visa condition(s).
✓ I consent to my personal information being used in accordance with all relevant Australian Privacy Laws.
✓ I am aware and understand that the records will be retained for all written agreements as well as receipts of payments
made under the written agreement for at least 2 years after I cease to be an accepted student at the college.
✓ I declare that the information I have provided to the best of my knowledge is true and correct.
✓ I consent to the collection, use and disclosure of my personal information in accordance with the disclosure statement
as mentioned.
I hereby read, understand and agree to abide by the terms and conditions of this agreement.
Any variation of the terms and conditions of this agreement must be in writing and signed by an authorised officer of Logic Entity
Australia Pty Ltd (trading Abbey College Australia and Alpha English Academy)

Student Name: _________________ Signature ______________________ Date: ___________

Enrolment Terms and Conditions

This document ensures your consumer rights are protected under Australian law.
“This written agreement, and the right to make complaints and seek appeals of decisions and action under various
processes, does not affect the rights of the student to take action under the Australian Consumer Law, if the Australian
Consumer Law applies” nor do they circumscribe the student’s right to pursue other legal remedies.
Please follow these instructions below:
• Carefully read these Terms and Conditions of Enrolment, the Course Information Outline and the Student
Handbook to ensure you understand the expectations upon you and what you are agreeing to.
• Sign the Student Agreement section on the last page and return the total document to Logic Entity Australia Pty
Ltd (trading as Abbey College Australia and Alpha English Academy).
• Where conditions are listed, provide evidence that you have met these conditions.
• Include your enrolment fee.

Abbey College Australia | Alpha English Academy

RTO Code: 91136 | CRICOS: 02658G
 Before signing this Student Agreement, it is important that you understand:
• What you are agreeing to;
• Our fees, charges, and refund policy;
• Our policies and procedures as outlined in the Student Handbook;
• Your responsibilities as a student; and
• Our responsibilities as the Registered Training Organisation (RTO).

By accepting the Offer from Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English
Academy), the student (or where applicable a parent/guardian who signs the contract where the student is currently
under 18 but will be 18 on course commencement.) agrees to adhere to these Terms and Conditions:

Responsibility to keep the agreement and receipts

It is your responsible to keep a copy of this written agreement as supplied by Logic Entity Australia Pty Ltd (trading as Abbey
College Australia and Alpha English Academy), and receipts of any payments of tuition fees or non-tuition fees paid to Logic
Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy).

Language, Literacy and Numeracy (LLN)

Your LLN skills will be reviewed with a LLN Pre-Assessment Test during admission process. The test will determine the level of
LLN support you may require (if any). We may contact you to discuss your results if we have any concerns or questions about
your results in the contest of the course/s you have applied for.

Fees and Refunds

• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy), to meet its obligations
under ESOS Act 2000, will collect only 50% of the total tuition fees for courses with more than 25 weeks of duration.
Students are not required to pay more than 50% of the fees upfront if their course runs for more than 25 weeks however,
they can pay if they choose to.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) accepts pre-paid fee
payments from prospective students only after the signed enrolment agreement is received and verified by us.
• All fees are to be paid at the specified time, as per the written agreement and can only be paid by credit card, EFT or
Direct Deposit. Invoices will be issued as required and as an approved program, there is NO Goods and Services Tax
(GST) included in the course cost.
• Students, when paying by using internet funds transfer or direct deposit at the bank, must ensure to provide a copy of
payment receipt to the college.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) only accepts payments
in Australian dollars.
• All students are liable for their own financial commitments to Logic Entity Australia Pty Ltd (trading as Abbey College
Australia and Alpha English Academy).
• Students receive fee due reminder emails at least two (2) weeks prior to fee payment due date.
• Failure to pay fees on time will lead to consequences including Late payment penalties; Cancellation of enrolment; Unable
to obtain documents; Results being withheld; and /or debt recovery process costs.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) reserves the right to
review its fees regularly and may change its fees during student’s enrolment.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) has appropriate
safeguards and fair options in place for any monies paid in advance and that these funds are not used until courses and
or units have commenced.

Overseas Students Refund Policy

Refund in case of student default
• Should a student withdraw from course prior to 28 days of the course commencement date, Logic Entity Australia Pty
Ltd (trading as Abbey College Australia and Alpha English Academy) will provide 70% of tuition fees less enrolment,
material, CoE fee and course withdrawal fees as a refund.
• Should a student withdraw from Course within 28 days of the course commencement date, Logic Entity Australia Pty Ltd
(trading as Abbey College Australia and Alpha English Academy) will provide 50% of tuition fees less enrolment, material,
CoE fee and course withdrawal fees as a refund.
• Should a student apply for deferral of course commencement and then applies for a refund prior to the commencement
of the revised start date, Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy)
will provide 25% of tuition fees less enrolment, material and CoE fees as a refund.
• Should a student withdraw from course once commenced, there will be no refund of any fees paid in advance and the
student will be liable for full course fees.
• Should a student wish to change enrolment to another course at Logic Entity Australia Pty Ltd (trading as Abbey College
Australia and Alpha English Academy) prior to the course commencement, course fees paid in advance will be transferred
to the new course and the student is liable to pay any difference in fees between two courses.

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 • Should a student wish to change enrolment to another course at Logic Entity Australia Pty Ltd (trading as Abbey College
Australia and Alpha English Academy) after the course commencement, any fees paid for the current term will not be
refundable or transferrable.
• No refund will be provided if student fails to comply with terms and conditions of enrolment and policies and procedures
of Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) and if false and/or
misleading information was provided to gain enrolment.
• No refunds will be provided if student fails to start the course on the agreed course start date and has not previously
withdrawn.
• No refund will be provided if student decides to abandon the course after course commencement date for any reason.
• No refund will be provided if Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English
Academy) refuses to provide or continue to provide the course due to:
o student’s misbehaviour; or
o failure to pay required fees to undertake the course; or
o student breaching their visa conditions.
• “Special circumstances” under which a refund will be considered, and which are beyond student’s control.
o In the case of serious illness – verified by a medical certificate.
o Escaping domestic violence or being a victim of any crime.
o Family or personal tragedy.
o Acts of God.
o Acts of government authorities, for example where the student is prevented from commencing studies in the agreed
course of study.
o Where a student’s visa has not been granted.
• Refund (if any) will be provided to the student within 28 days after receiving the Refund Application Form with relevant
supporting documentation.

Refund in cases of student visa refusal

• This applies when the student was refused a student visa and consequently fails to start on the agreed starting day or
withdraws from the course after student has already commenced the course.
• Refund will be calculated as per the Education Services for Overseas Students (Calculation of Refund) Specification
2014 (https://www.legislation.gov.au/Details/F2014L00907)
• Refund (if any) will be provided to the student within 28 days after receiving the Refund Application Form with relevant
supporting evidence.
• Refund (if any) will be deposited into the authorised account notified by the student on Refund Application Form.

Refund in case of Logic Entity Australia Pty Ltd’s (trading as Abbey College Australia and Alpha English Academy)
default
This applies when:
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) fails to start to provide
the course to the student on the agreed starting day; or
• the course ceases to be provided to the student at any time after it starts but before it is completed; and the student
has not withdrawn from the course before the Logic Entity Australia Pty Ltd’s (trading as Abbey College Australia and
Alpha English Academy) default.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) may arrange for a
suitable alternative placement within 14 days after the default day. If the student accepts this offer of a placement,
student needs to sign an acceptance document. Alternatively, if Logic Entity Australia Pty Ltd (trading as Abbey
College Australia and Alpha English Academy) is unable to offer a suitable alternative placement or student does not
accept the alternative suitable placement chosen by the Logic Entity Australia Pty Ltd (trading as Abbey College
Australia and Alpha English Academy), then Logic Entity Australia Pty Ltd (trading as Abbey College Australia and
Alpha English Academy) will pay the refund to the student, as determined by Education Services for Overseas
Students (Calculation of Refund) Specification 2014 (https://www.legislation.gov.au/Details/F2014L00907)
• The refund will be paid within 14 days after the default day.
• In the event, Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) does not
satisfy its obligation to an affected student, TPS (Tuition Protection Service) Director will facilitate access for the student
to course placement or refund.
• Refund (if any) will be deposited into the authorised account notified by the student on Refund Application Form.

Procedure for refund

• Students who request a refund must complete the Refund Application Form (available on Abbey College Australia
website) and send it along with all relevant supporting documents.
• Bank charges will be deducted from the refunded amount.
• An application for a refund will be processed within 28 days after a claim has been received.

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 • Refund are assessed on a case by case basis.
• Refund will only be paid to the person who entered into the contract with Logic Entity Australia Pty Ltd (trading as Abbey
College Australia and Alpha English Academy) and will not be provided to a third party.
• Refund are paid electronically; no refund will be in cash.
• This written agreement, and right to make complaints and seek appeals of decisions and actions under various
processes, does not affect the rights of the students to take action under the Australian Consumer Law if the Australian
Consumer Law applies.
• Please refer to the Complaints and Appeals Policy.

Tuition Protection Service (TPS)

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students whose
education providers are unable to fully deliver their course of study. The TPS ensures that international students can either:
• complete their studies in another course or with another education provider or
• receive a refund of their unspent tuition fees.
In the unlikely event your education provider is unable to deliver a course you have paid for and does not meet their
obligations to either offer you an alternative course that you accept or refund you of your unspent prepaid tuition fees (this is
called a provider's 'default obligations'), the TPS will assist you in finding an alternative course or to get a refund if a suitable
alternative is not found.
For more information, visit https://www.dese.gov.au/tps.

Policies and Procedure in Student Handbook

Student relevant policies are available on our website at http://www.abbeycollege.edu.au/wp-content/uploads/2022/08/Student-
Handbook-2022-V6.0.pdf. You must read and understand these policies before signing this agreement. If you have any
questions or doubts about any of the policies, please contact us for clarifications.

Obligation to inform change of address

It is the responsibility of the student to inform Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha
English Academy) the change of address within Seven (7) days of change to ensure the compliance with their student visa
condition. Notifications of Change of Address Forms are available at Abbey College Australia’s website or by contacting the
college Administration Office at [email protected].

Deferment, suspension or cancellation of enrolment

Student may defer or suspend their studies due to compassionate or compelling circumstances. Logic Entity Australia Pty Ltd
(trading as Abbey College Australia and Alpha English Academy) may also suspend the student’s enrolment due to
misbehaviors. Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) may cancel
student’s enrolment due to serious misconduct, due to non-payment of fees, failure to meet minimum attendance and due to
breach of course progress requirements.

Course progress requirement

Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) students (on student visas) must
meet course progress requirements to comply with Abbey College Australia course progress policy. Abbey College Australia
systematically monitor students’ compliance with student visa conditions relating to course progress and contact and counsel
students who are at risk of breaching course progress requirements. Abbey College Australia may report students (on student
visas) to the Immigration department who have breached the course progress requirements. Refer to the course progress policy
outlined in our student handbook for more details.
Course Timetable and Attendance
You will be provided with a timetable and course program upon commencement. Abbey College Australia may change its
course timetables and teaching staff as required as part of the planning/scheduling process. Timetables and Individual teaching
staff are not guaranteed as a part of this offer and cannot be used as grounds for release/withdrawal.
VET Courses: The duration of each of your courses is set out on the 1st page of this offer letter. The 20 training hours
includes 15 hours face-to-face study and 5 hours online self-paced study. Face-to-face study will be conducted at Sydney
and Adelaide campus. The 20 training hours are recorded and monitored by Abbey College Australia to assess students’
attendance and course progress will also be monitored and recorded to ensure you complete your course within your
approved study duration. Please refer to course progress and Attendance policy in student handbook. at
http://www.abbeycollege.edu.au/wp-content/uploads/2022/08/Student-Handbook-2022-V6.0.pdf.
ELICOS courses: Your training requires you to complete 20 hours tuition per week and attendance is mandatory for these
hours. A student visa holder’s failure to meet the requirements of their visa, including but not limited to meeting minimum
attendance (minimum 80% of 20 hours per week face to face tuition) and course progress requirements, may result
in the student being reported to the relevant Australian government departments, including immigration, which
may result in the cancellation of his or her student visa. For further details of this requirement please see the Alpha English
Academy policies and procedures relating to course attendance and course progress.

ASQA may, at any time, require a training provider to implement policies and procedures to monitor minimum attendance

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requirements and if students don’t meet these requirements, they will be in breach of a condition of their visa. The
Department of Home Affairs may cancel a student’s visa if they fail to maintain their enrolment.

Overseas Student Health Cover (OSHC)

All International Students are required to have Overseas Student Health Cover (OSHC) and maintain cover for the full length
of their visa. It is also the student’s responsibility to check the conditions of this health cover. Rates will be available on the
BUPA official website at: https://www.bupa.com.au/health-insurance/oshc
Please see Overseas student health cover fact sheet.
https://www.health.gov.au/sites/default/files/documents/2020/06/overseas-student-health-cover-oshc-fact-sheet_0.pdf
Note: Fees may be subject to change
Indicative Cost of Living in Australia
According to www.studyinaustralia.gov.au The figure below is an estimate only to give an indication of the basic rate of living
costs under the Migration regulations. The cost can vary significantly depending on where you live in Australia.
Cost of Living (excluding tuition fees) AU$21,041 a year This includes clothing, food, accommodation, transportation,
entertainment and travel cost.
You should be prepared in case your living costs are greater than the figure above. Please speak to your financial advisor
and/or education agent about living costs in Australia if you need more information.

Complaints and Appeal process

This policy and procedure is to provide clear and practical guidelines to ensure that complaints and appeals lodged with Logic
Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) can be resolved, equitably and
efficiently, in accordance with the principles of natural justice. The Complaints and Appeals Policy is there to manage and
respond to allegations involving the conduct of Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha
English Academy), its trainers, assessors, or other staffs, its education agents, third parties providing services on behalf of
Abbey College Australia and students of Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English
Academy).
Definitions: Complaints and Appeals include, but are not restricted to, matters of concern to a student or staff member
relating to training delivery and assessment including the quality of the training, student support, learning materials,
discrimination; and sexual harassment.
Natural Justice is concerned with ensuring procedural fairness:
- Decisions and processes should be free from bias.
- All parties have the right to be heard.
- The respondent has a right to know of what s/he is accused.
- All parties are told the decision and the reasons for the decision.
Policy
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) acknowledges that a
student, who has a complaint or appeal, has the right to raise the complaint or appeal and expect that every effort will be
made to resolve it in accordance with this policy, without prejudice or fear of reprisal or victimisation. The student has the
right to present the complaint or appeal formally as well as in writing.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) will manage all complaints
and appeals fairly, professionally and efficiently as possible and commences assessment of the formal complaint or
appeal within 10 working days of lodgement and finalise the outcome as soon as possible.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) ensures that the student
is given an opportunity to formally present his or her case at minimal or no cost and be accompanied and assisted by a
support person at any relevant meetings.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) will encourage the parties
to approach the complaint or appeal with an open mind and to resolve problems through discussion and conciliation.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) seeks to protect the rights
and privacy of all involved and to facilitate the return to a comfortable and productive learning environment. Confidentiality
will be maintained throughout the process of making and resolving complaints.
• A copy of this Policy is available to all students and staff via Student Handbook available on website and the information
on this policy is also provided during orientation.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) ensures to provide
students with written outcome of the complaint or appeal with reasons for the outcome.
• Where a complaint or appeal cannot be resolved through internal processes, Logic Entity Australia Pty Ltd (trading as
Abbey College Australia and Alpha English Academy) informs students, within 10 days of concluding the internal review,
the right to access an external complaint handling and appeals process at a minimum or no cost.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) will maintain the student’s
enrolment while the complaints and appeals process is ongoing. This does not necessarily mean that a student will
remain in class. For overseas students, to ‘maintain the student’s enrolment’ means Abbey College Australia does not
record any changes PRISMS.
• Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) retains records of
complaints or appeals the outcomes.

Abbey College Australia | Alpha English Academy

RTO Code: 91136 | CRICOS: 02658G
 • If the internal or external complaints handling or appeal process results in a decision or recommendation in favour of the
student, Logic Entity Australia Pty Ltd (trading as Abbey College Australia and Alpha English Academy) implements the
preventative or corrective action required by the decision and advise the student of that action.

Informal Complaint Resolution Procedure

Students are encouraged to discuss the issue / complaint with appropriate staff member informally to see if it can be resolved.

Formal Complaint / Appeal Resolution Procedure

Should a student have a formal complaint or appeal, the following steps are to be followed.
1. The student should put the following information relating to the complaint or appeal in writing using Abbey College
Australia’s Complaint and Appeal Form. The form is also available at Abbey College Australis’s website or can be collected
from Student Services front desk.
• A description of the complaint or appeal.
• State whether they wish to formally present their case.
• Steps taken thus far to deal with issue / complaint.
• What outcomes they would like to fix the problem & prevent it from happening again.
2. The student should lodge the Feedback or Appeals form to the Office Administrator. Office Administrator acknowledges
the compliant or appeal in writing within ten (10) working days of the receipt of that complaint or appeal. The Office
Administrator forwards written complaint or appeal to the CEO or their delegate.
3. Formal appeal request must be lodged within seven (7) days of students receiving decisions, including assessment
decisions from Abbey College Australia.
4. Students can make an appointment with the CEO or their delegate to formally present the case. The CEO or their delegate
makes a decision and recommends appropriate an action and provides a written outcome.
5. CEO or their delegate, while deciding the outcome of the complaint or appeal considers all applicable policies, student
enrolment conditions and evidence provided with due consideration given to principles of natural justice and procedural
fairness.
6. If the complaint is not finalized within 60 days, Abbey College Australia informs the complainant or appellant in writing,
including reasons why more than 60 days are required and regularly updating on the progress of the matter to student.
7. Should the issue still not be resolved to the student’s satisfaction, the student has right to access an independent
external agency to resolve the issue. Students can refer their complaint or appeal to National Training Complaints Hotline
who can assist students and refer their issue to appropriate agency. Contact No: 13 38 73 websites:
https://www.education.gov.au/NTCH
8. Overseas students are advised to contact Overseas Students Ombudsman
(http://www.ombudsman.gov.au/about/overseas-students)
9. If the external appeals process results in a decision that supports the student, Abbey College Australia will immediately
implement any decision and/or corrective and preventive actions required and advise the student of the outcome.
10. All documentation relating to complaints or appeals should be archived for audit purposes.
11. The CEO will be person responsible for the implementation and maintenance of the policy.

Student Code of Conduct

All people associated with Abbey College have the same rights. Harassment, bullying and victimisation will not be tolerated at
Abbey College. Discrimination on any grounds is unacceptable. Students who feel that they are being sexually harassed or are
the victims of any sort of racism should initially contact the Campus Manager. If the complaint is sufficiently serious, the Principal
Executive Officer may establish a formal inquiry and/or refer to external authorities. To read more about Abbey’s Student Code of
Conduct, please read our Student Handbook.
Academic Qualification and Recognition of Prior Learning
Abbey College Australia offers courses at different levels. Different academic qualifications are required for each level. For
more course information details, see the relevant course outline or our website. Enrolling vocational students can apply for
recognition of prior learning (RPL) for whole competencies and Credit Transfer for qualifications received by approved RTOs
in Australia.
Note: that the awarding of RPL/Credit Transfer does not necessarily shorten the overall course duration. Students may be
required to participate in further practical exercises and activities depending to the nature and structure of the course and the
amount and nature of the RPL/Credit Transfer.
Course Transfer
The student cannot transfer from an allocated course during their first six months. Students must pay all outstanding fees and
accepted invoices prior to issuing a letter of release. If a student has selected to pay an invoice by instalments, then the student
must pay all instalments before applying for a letter of release. For more information please refer to your student handbook.
Privacy Notice
Why we collect your personal information?
As a registered training organization (RTO), we collect your personal information so we can process and manage your
enrolment in a vocational education and training (VET) course with us. Failure to provide certain personal information may
result in Abbey College not being able to process your enrolment application and hence not being able to enroll you as a

Abbey College Australia | Alpha English Academy

RTO Code: 91136 | CRICOS: 02658G
student. For more information please refer to your student handbook.
How we use your personal information?
We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our
obligations as an RTO and registered CRICOS provider.
How we disclose your personal information?
We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to
disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for
Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and
communicating research and statistics about the Australian VET sector. We are also authorised by law (under the NVETR Act)
to disclose your personal information to the relevant state or territory training authority.
How the NCVER and other bodies handle your personal information?
The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act
1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes
that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to
education, including surveys and data linkage; and understanding the VET market.
The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and
Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations)
that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:
• administration of VET, including program administration, regulation, monitoring and evaluation
• facilitation of statistics and research relating to education, including surveys and data linkage
• understanding how the VET market operates, for policy, workforce planning and consumer information.
The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.
The NCVER does not intend to disclose your personal information to any overseas recipients.
For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy
at www.ncver.edu.au/privacy.
If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact
details listed below.
DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information
to fulfil specified functions and activities. For more information about how the DESE will handle your personal information,
please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.
Surveys
You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party
contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.
Contact information
At any time, you may contact Abbey College Australia via [email protected] or 02 9055 8558 to:
• request access to your personal information
• correct your personal information.
• make a complaint about how your personal information has been handled.
• ask a question about this Privacy Notice
Late Commencement
Students who fail to commence a course on the contracted start date shown on Letter of Offer (late commencement) may be
asked to pay an additional fee of AUD$50 fee per week. Off- shore applications that have been deferred because of visa
application delay are exempt from the late commencement fee if the applicant has informed the college of visa delay three
weeks before course commencement. In addition, we reserve the right to transfer you to the next available course. For more
information please refer to your student handbook.

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Abbey College Australia | Alpha English Academy

RTO Code: 91136 | CRICOS: 02658G