iMacG5 Isight Users Guide
iMacG5 Isight Users Guide
iMacG5 Isight Users Guide
Includes setup, usage, and troubleshooting information for your iMac G5 computer
.Mac is a service mark of Apple Computer, Inc. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Apple Computer, Inc. is under license. ENERGY STAR is a U.S. registered trademark. Other company and product names mentioned herein are trademarks of their respective companies. Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the performance or use of these products. Manufactured under license from Dolby Laboratories. Dolby, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. Confidential Unpublished Works, 19921997 Dolby Laboratories, Inc. All rights reserved. The product described in this manual incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, 4,819,098 and 4,907,093 licensed for limited viewing uses only. Simultaneously published in the United States and Canada.
Contents
Chapter 1
5 8 9 11 12 14 16 17 18 19 19 20 20 20 21 21 22 23 24 25 26 29 30 32 34 35 37 39 41 43 45
Getting Started Next Steps Putting Your iMac G5 to Sleep or Shutting It Down Getting to Know Your iMac G5 Front View Back View Learning About Mac OS X Customizing Your Desktop and Setting Your Preferences Connecting to a Printer Playing a CD and Connecting Headphones Keeping Your Software Up to Date Connecting to a Network Using the Internet Transferring Files to Another Computer When an Application Does Not Respond Using Applications Getting Answers Using Mac Help Using Your iMac G5 Using Mighty Mouse Keyboard Controls Using Your IR Receiver and the Remote Using the Built-in iSight Video Camera Understanding AirPort Extreme Wireless Networking Using Bluetooth 2.0+EDR Wireless Technology Connecting to an Ethernet Network Using Audio Devices Connecting External Video Support (VGA, Composite, and S-Video) Using High-Speed Universal Serial Bus (USB) 2.0 Connecting With FireWire Using Your Optical Drive Securing Your iMac G5
Chapter 2
Chapter 3
Chapter 4
47 47 51 53 54 55 56 57 58 59 61 61 62 63 63 64 65 65 67 69 71 71 74 78 81 87
Installing Memory Installing Additional Memory Making Sure Your iMac G5 Recognizes the New Memory Troubleshooting Problems That Prevent You From Using Your iMac G5 Reinstalling the Software That Came With Your iMac G5 Other Problems Locating Your Product Serial Number Using Apple Hardware Test Specifications Safety, Use, and Care Information Safety Instructions for Setting Up and Using Your iMac G5 Connectors and Ports Avoid Hearing Damage Ergonomics Cleaning Your iMac G5 Carrying Your iMac G5 Apple and the Environment Connecting to the Internet Setup Assistant Worksheet Setting Up Your Internet Connection Manually Dial-Up Connection DSL, Cable Modem, or LAN Internet Connections AirPort Wireless Connection Troubleshooting Your Connection
Chapter 5
Appendix A Appendix B
Appendix C
Index
Contents
Getting Started
Your iMac G5 has been designed so that you can set it up quickly and start using it right away. If you have never used an iMac G5 or are new to Macintosh computers, read this section for instructions on getting started.
If you are an experienced user, you may already know enough to get started. Make sure you look over the information in Chapter 2, Getting to Know Your iMac G5, to find out about the new features of this iMac G5.
Keyboard
MENU
Mighty Mouse
AC cord
Remote
Follow the steps on the next two pages to set up your iMac G5. Step 1: Pass the power cord through the hole in the stand and plug it into the power socket on the back of your iMac G5.
Step 2: To access the Internet or a network, connect one end of an Ethernet cable to the iMac G5 and the other end to a cable modem, DSL modem, or a network.
Using a Wireless Keyboard and Mouse If you purchased an Apple Wireless Keyboard and Apple Wireless Mouse with your iMac G5, see the instructions that came with the keyboard and mouse to set them up and use them with your computer.
Next Steps
The first time you turn on your iMac G5, Setup Assistant starts. Setup Assistant helps you enter your Internet and email information and set up a user on your iMac G5. If you already have a Mac, Setup Assistant can help you automatically transfer files, applications, and other information from your previous Mac to your new iMac G5.
Additional Information
If you would like additional information, see the following:
To learn about... Shutting down your iMac G5 or putting it to sleep Using the different parts of your iMac G5 and performing some common tasks See... Putting Your iMac G5 to Sleep or Shutting It Down below. Chapter 2, Getting to Know Your iMac G5, on page 11.
Finding the additional information available in the Getting Answers Using Mac Help on page 22. onscreen help Using a specific feature of your iMac G5 or connecting a digital device Installing memory Troubleshooting your iMac G5 if you have a problem Chapter 3, Using Your iMac G5, on page 23. Chapter 4, Installing Memory, on page 47. Chapter 5, Troubleshooting, on page 53.
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This chapter gives you some basic information youll need to know about your iMac G5.
Read on for an overview of the different parts of your iMac G5 and the features of Mac OS X, including information about common tasks such as customizing the way your desktop looks, connecting to a printer, playing a CD, using the Internet, getting answers when you need help, and more.
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Front View
Built-in microphone Built-in iSight video camera Video camera indicator light Slot-load optical disc drive Integrated infrared (IR) receiver
Built-in speaker
- Volume controls
d USB ports
Apple Keyboard
Remote
MENU
Mighty Mouse
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Built-in microphone Record sounds directly on your iMac G5 or talk with friends live over broadband using the included iChat AV application. Built-in iSight video camera Video conference with friends, family, and colleagues using the included iChat AV application. Video camera indicator light A small green LED light illuminates when the video camera on your iMac G5 is capturing and displaying video. Slot-loading optical disc drive Your iMac G5 has a SuperDrive, which can read CD-ROM discs, photo CDs, standard audio discs, DVD discs, and DVD movies. The SuperDrive can also write music, documents, and other digital files to CDR, CD-RW, DVDR, DVDRW, and DVD+R Double Layer (DL) discs. Power indicator light A white light indicates your iMac G5 is in sleep. When your iMac G5 is on, this light is off. Built-in speakers Listen to music, movies, games, and multimedia. Remote rest Stow the remote when you're not using it.
Volume controls Increase or decrease the volume of the sound coming from the built-in speakers and sound output port. Media Eject key Press and hold this key to eject a CD or DVD disc. You can also eject a disc by dragging its desktop icon to the Trash. Mighty Mouse Use the programmable, multibutton mouse with its innovative scroll ball to click, squeeze and scroll through documents or content. Remote Use your remote and the Front Row interface to access your iTunes music, play iPhoto slideshows, watch movies, and more without having to be at your desk.
Two USB (Universal Serial Bus) 1.1 ports on the Apple Keyboard Connect low-power USB 1.1 devices to your iMac G5 computers keyboard, such as mice, digital cameras, and joysticks. Connect your mouse to one of the keyboard USB ports. (There are also three high-speed USB 2.0 ports on the back of your iMac G5.) Ambient light sensor Automatically adjusts the brightness of the power indicator light, according to the light available, when the iMac G5 is in sleep. Integrated infrared (IR) receiver Use your remote and the built-in IR receiver to work seamlessly with your iMac G5.
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Back View
G Ethernet port
(10/100/1000Base-T)
Power port
f
optical out
Power buton
Memory access
Security slot
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Video out port Use the optional Apple VGA Display Adapter (available at www.apple.com/store) to connect an external monitor or projection device that uses a VGA connector. Using the optional Apple Video Adapter (available at www.apple.com/store), connect a television, VCR, or other video device that uses an S-video or composite video connector. Ethernet port (10/100/1000Base-T) Connect to a high-speed 10/100/1000Base-T Ethernet network, connect a DSL or cable modem, or connect to another computer and transfer files. The Ethernet port automatically detects other Ethernet devices. Audio line-in port Input audio to your iMac G5 from a line-level microphone or other audio equipment. Headphone out/optical audio out port Connect headphones or other sound output devices. Or connect your iMac G5 to a receiver, home theater system, or other digital audio equipment using an optical audio cable with a mini-plug jack. Three USB (Universal Serial Bus) 2.0 ports Connect printers, disk drives, digital cameras, joysticks, and more. Connect both USB 1.1 and highspeed USB 2.0 devices. Two FireWire 400 ports Connect high-speed external devices, such as digital video cameras and external storage devices. Memory access Your iMac G5 comes with at least 512 megabytes (MB) of 533 MHz, PC2-4200 Double Data Rate 2 (DDR2) Synchronous Dynamic Random Access Memory (SDRAM). You can add more memory to your iMac G5, up to a total of 2.5 GB. For more information about installing memory, see Installing Additional Memory on page 47. Security slot Attach a lock and cable to prevent theft (available at www.apple.com/store).
, f d H
Power button Turn on your iMac G5 or put it to sleep. Press and hold to reset during troubleshooting. Power port Connect your iMac G5 computers power cord. AirPort Extreme technology (inside) Connect to a wireless network using the built-in AirPort Extreme technology in your iMac G5. Bluetooth 2.0+EDR wireless technology (inside) Connect wirelessly to devices, such as Bluetooth mobile phones, PDAs, printers, and the Apple Wireless Keyboard and Apple Wireless Mouse (you can purchase an Apple Wireless Keyboard and Mouse at www.apple.com/store).
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Feel free to make changes and experiment with the following: Desktop & Screen SaverSelect this preference pane to change the background color or pattern of your desktop, or change it to a photo or image you like. You can also choose an eye-catching screen effect that will appear on your screen when your iMac G5 is left idle. DockSelect this preference pane to change the look, location, and behavior of your Dock. AppearanceSelect this preference pane to change the colors of buttons, menus, windows, and highlight colors, among other options. As you get to know your iMac G5, explore the other system preferences. System Preferences is your command center for most settings on your iMac G5. For more information, choose Help > Mac Help and search for System Preferences or for the specific preference you want to change.
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Connecting to a Printer
Follow the instructions that came with your printer to install any required software and to connect the printer. The drivers for most printers are built into Mac OS X. You can connect many printers with a USB cable; others require a network connection, such as Ethernet. If you have an AirPort Express or AirPort Extreme Base Station, you can connect a USB printer to the base station (instead of connecting it to your computer) and print wirelessly. After you connect a USB or FireWire printer, your computer usually detects it automatically and adds it to the list of available printers. You may need to know the network name or address of printers connected to a network before you can print to them. To set up a printer: 1 Open System Preferences and click the Print & Fax icon. 2 Click Printing and then click the Add button (+) to add a printer. 3 Select the printer you want to use, and then click Add. 4 Use the Add button (+) and the Remove button () to choose the printers that appear in the printer list.
Monitoring Printing
After you send a document to a printer, you can monitor printing, including halting your print job or putting it temporarily on hold. To monitor printing, click the printer icon in the Dock to open the printer window. You can now see the print jobs in the print queue and work with them. For more information, open Mac Help and search for printing.
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For more information, search for Software Update in Mac Help. For the latest information about Mac OS X, go to the Mac OS X website at www.apple.com/macosx.
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Connecting to a Network
If you want to connect your iMac G5 to an Ethernet network, cable or DSL modem, or a wireless network, see Connecting to an Ethernet Network on page 34 and Understanding AirPort Extreme Wireless Networking on page 30 for more information about setting up an Ethernet or AirPort connection. Also open Mac Help and search for Ethernet or AirPort for further help.
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2 Click Force Quit. The application quits, leaving all other applications open. If needed, you can force Classic to quit, which closes all Mac OS 9 applications. You can also restart the Finder from this dialog. If youre experiencing other problems, see Chapter 5, Troubleshooting, on page 53.
Using Applications
Your iMac G5 comes with software applications, including iLife applications, for activities such as sending email, surfing the Internet, chatting online, organizing music and digital photos, making movies, and much more. For more information about these applications, open the application, then open Mac Help for the application.
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2 Choose Help > Mac Help (click the Help menu in the menu bar and choose Mac Help).
3 Click in the search field, type a question, and press Return on your keyboard.
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This chapter provides instructions for using the many built-in features and capabilities of your iMac G5, so you can get the most out of your computer.
Youll find important information in the following sections: Using Mighty Mouse on page 24 Keyboard Controls on page 25 Using Your IR Receiver and the Remote on page 26 Using the Built-in iSight Video Camera on page 29 Understanding AirPort Extreme Wireless Networking on page 30 Using Bluetooth 2.0+EDR Wireless Technology on page 32 Connecting to an Ethernet Network on page 34 Using Audio Devices including the combination headphone out/optical audio out port on page 35 Connecting External Video Support (VGA, Composite, and S-Video) on page 37 Using High-Speed Universal Serial Bus (USB) 2.0 on page 39 Connecting With FireWire on page 41 Using Your Optical Drive on page 43 Securing Your iMac G5 on page 45 To learn about what you can do with your iMac G5, start with the information in this chapter. Additional information can be found in Mac Help and on the iMac Support website at www.apple.com/support/imac.
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Left button
Right button
Side button
Side button
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Use the pop-up menus in the Mouse pane of Keyboard & Mouse preferences to assign the following actions to a button: Assign primary and secondary buttons Activate Expos Display Dashboard Open Spotlight Switch applications Open applications You can also deactivate vertical and horizontal scrolling and adjust the tracking, scrolling, and double-click speeds.
Keyboard Controls
You can quickly adjust the volume or eject a disc using the keyboard controls.
Mute key Media Eject key
Volume Up key
To increase display contrast, press the F15 key on your keyboard. To decrease contrast, press F14. Using Expos, you can easily manage the windows on your screen. To see all your open windows at once, press F9. To see all the windows open in the current application, press F10. To hide all the open windows so that you can see the desktop, press F11.
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Warning: The remote rest contains a magnet that may erase the data on a hard disk drive or iPod. To preserve your data, keep these and other magnetic media away from the remote rest. Use your remote to: Adjust the volume of a song, play or pause a song, or skip to the next or previous track in iTunes. Play a slideshow of any of your photo albums in iPhoto. Play movies that are in your Movies folder or watch online QuickTime movie trailers. Play a DVD in your optical drive with DVD Player.
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To use your remote: Press the Menu button to open Front Row and play songs, slideshows, movies, movie trailers, and music videos. Press the Menu button to return to the previous menu. Press the Volume Up (+) and Volume Down () buttons to move through the menu options and adjust the volume. Press the Select/Play/Pause button to select an option from the menu. You can also use the Select/Play/Pause button to play or pause a song in iTunes, a slideshow in iPhoto, or one of your movies. Press the Previous/Rewind and Next/Fast-forward buttons to skip to the next or previous track in iTunes or hold them down to fast-forward within a track. You can also use these buttons to skip to the next or previous chapter in a DVD movie or hold them down to fast-forward or rewind a movie.
Volume Up button IR window
Previous/Rewind button
Next/Fast-forward button
MENU
Select/Play/Pause button
Menu button
Battery compartment
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To delete a pairing between the remote and your iMac: 1 Choose Apple () > System Preferences from the menu bar. 2 Click Security and then click Unpair.
To replace the battery: 1 Open the battery compartment by pressing the button with a small object, as described in the illustration above. 2 Pull the battery compartment out and remove the battery. 3 Insert the replacement battery with the positive side (+) facing up. 4 Close the battery compartment.
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Microphone
Video camera
Video Conferencing
To use the built-in iSight to video conference, you must have the following: A .Mac, America Online (AOL), or AOL Instant Messenger (AIM) account (required for iChat AV) A broadband Internet connection using a DSL or cable modem, or a local area network (LAN). You can't use a dial-up Internet connection. Someone to video conference with (for example, you can video conference with other iChat AV users) To start a video conference: 1 Open iChat AV. 2 Click the Camera button next to a buddy in your buddy list. This illuminates the green LED light next to your built-in iSight to indicate you are recording video. This also sends an invitation to your buddy to accept your video request and lets you preview how you look on camera. When a buddy accepts your invitation, you can see them on your screen and you appear on their screen.
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To start a video conference with more than one buddy: 1 Open iChat AV. 2 Hold down the Command key while you select the buddies you want to invite to the video conference. 3 Click the Camera button at the bottom of your buddy list. For information about adding people to your buddy list, choose Help > iChat AV Help.
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31
32
To delete a pairing with a device: 1 Open System Preferences and click Bluetooth. 2 Click Devices, and select the device in the list. 3 Click Delete Pairing.
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Connecting to a network gives you access to other computers. You may be able to store and retrieve information; use network printers, modems, and email; or connect to the Internet. You can also share files between two computers or set up a small network. The Ethernet port on your iMac G5 automatically detects other Ethernet devices. You dont need a crossover cable to connect to other Ethernet devices. Use 4-pair category 3 (Cat 3) Ethernet cables to connect to a 10Base-T Ethernet network. Use 2-pair category 5 (Cat 5) Ethernet cables to connect to a 10Base-T, 100Base-T, or 1000Base-T Ethernet network.
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f
optical out
35
36
When an external monitor or television is connected, the same image appears on both the iMac G5 display and the external monitor (known as video mirroring). Note: Because of the display limitations of most televisions, images displayed on a television screen are of lower quality than those on the built-in display or an external monitor.
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38
d d d
USB ports
39
USB hub
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FireWire ports
These are some of the things you can do with FireWire: Connect a digital video camera and capture, transfer, and edit high-quality video directly on your iMac G5 using video-editing software such as iMovie (included with your iMac G5), Final Cut Express, or Final Cut Pro. Connect an external FireWire hard disk drive and use it to back up data or transfer files. A FireWire hard disk icon appears on your desktop after you connect the drive to your iMac G5. Start up from an external FireWire hard disk. Connect an external FireWire disk (with a valid operating system installed on it), open the Startup Disk pane of System Preferences, and click the FireWire disk. Restart your iMac G5.
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42
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Ejecting a Disc
To eject a disc, do one of the following: Drag the disc icon to the Trash. Press and hold the Media Eject (C) key on the keyboard until the disc ejects. If you cant eject the disc, quit any applications that may be using the disc and try again. If that doesnt work, restart your iMac G5 while holding down the mouse button.
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Security slot
You can purchase a locking cable from an Apple Authorized Reseller, an Apple Store retail location, or the online Apple Store at www.apple.com/store. Additional information about the software security features of your iMac G5, including multiple user passwords and file encryption, is available in Mac Help (see page 22). Choose Help > Mac Help and search for security or multiple users.
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Installing Memory
This chapter provides information and instructions about installing memory in your iMac G5.
Your iMac G5 comes with at least 512 megabytes (MB) of Double Data Rate 2 (DDR2) Synchronous Dynamic Random Access (SDRAM) memory installed. Your iMac G5 has one memory slot available for expansion.
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To install a memory module: 1 Turn your iMac G5 off by choosing Apple () > Shut Down.
Warning: Always shut down your iMac G5 before installing memory. Do not attempt to install memory in the computer while it is plugged in.
2 Disconnect all cables and the power cord from your iMac G5. 3 Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your iMac G5 and slowly lay it down so that the screen is flat against the surface and the bottom is facing you. 4 Raise the stand and use a Phillips #2 screwdriver to loosen the two captive screws holding the memory access door in place by turning them counter-clockwise.
Warning: The ambient light sensor is located between the two screws, as shown in the illustration. Dont mistake the ambient light sensor for a screw. Sticking a screw driver or other sharp object in the ambient light sensor could damage your computer.
Raise stand
Phillips screwdriver
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6 Pull the two rings in the memory compartment down simultaneously. If a memory module is installed in the slot, pulling the rings will dislodge it.
Rings
7 Insert the memory module into the memory compartment. The module fits in the slot only one way (see the illustration below).
Memory module
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8 Press the memory module gently into the compartment to lock it in place. You will hear a slight click and the two rings will automatically fold part way into the slot when the memory is seated correctly.
9 Replace the memory access door using it to push the rings into the memory compartment. Use a Phillips #2 screwdriver to tighten the screws. Warning: Always remember to replace the memory access cover after you have finished installing memory. Your iMac G5 will not function properly without the memory access cover.
Phillips screwdriver
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10 Holding each side of your iMac G5, turn the computer right side up, and then reconnect the cables and power cord. 11 Press the power button on the back of your iMac G5 to turn it on.
The total includes the amount of memory that originally came with your iMac G5 plus the new memory you installed. For a more detailed view of the amount of memory installed in your iMac G5, open System Profiler by clicking More Info. If your iMac G5 doesnt recognize the memory or it doesnt start up correctly, shut it down and check the installation instructions again to make sure that the memory is compatible with this iMac G5 and that it is installed correctly. If you still have problems, remove the memory and consult the support information that came with the memory or contact the vendor who provided the memory.
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Troubleshooting
Occasionally you may have problems while working with your iMac G5. This chapter gives you some solutions to try when you have a problem.
This chapter contains solutions to problems that prevent you from working with your iMac G5, such as a system freeze or a iMac G5 that will not start up. You can find more troubleshooting information in Mac Help (see page 22) and on the Apple Service and Support website at www.apple.com/support. When you experience a problem with your iMac G5, there is usually a simple and quick solution. When you encounter a problem, try to make a note of what you did before the problem occurred. This will help you narrow down the possible causes of the problem and then find the answers you need. Things to note include: The applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application is not compatible with the version of the Mac OS installed on your iMac G5. Any software that you recently installed. Certain applications install extensions that may not be compatible with the Classic environment. Any new hardware (such as additional memory or a peripheral) that you connected or installed. Warning: Do not attempt to open your iMac G5. If your iMac G5 needs service, consult the service and support information that came with your computer for instructions about how to contact an Apple Authorized Service Provider or Apple for service. Your iMac G5 does not have any user-serviceable parts, except the memory.
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Chapter 5 Troubleshooting
If that does not work, unplug the power cord and wait at least 30 seconds. Plug the power cord back in and press the power button () again to start up your iMac G5. If you are still unable to start up your iMac G5, see the service and support information that came with your iMac G5 for information about contacting Apple for service.
Installing Mac OS X
To install Mac OS X: 1 Back up your important files. 2 Insert the Mac OS X Install Disc 1 that came with your iMac G5. 3 Double-click Install Mac OS X and Bundled Software. 4 Follow the onscreen instructions. 5 After selecting the destination disk for installation, continue following the onscreen instructions. Your iMac G5 may restart and ask you to insert the next Mac OS X install disc. Important: Because the Erase and Install option erases your destination disk, you should back up your important files before installing Mac OS X and other applications.
Installing Applications
To install the applications that came with your iMac G5, follow the steps below. Your iMac G5 must have Mac OS X already installed. To install applications: 1 Back up your important files. 2 Insert the Mac OS X Install Disc 1 that came with your iMac G5. 3 Double-click Install Bundled Software only. 4 Follow the onscreen instructions. 5 After selecting the destination disk for installation, continue following the onscreen instructions. Note: To install iCal, iChat, iSync, iTunes, and Safari, follow the Installing Mac OS X instructions above.
Chapter 5 Troubleshooting
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Installing Mac OS 9
Your iMac G5 does not come with Mac OS 9 installed. To use Mac OS 9 applications with your iMac G5, you have to install Mac OS 9 using the Mac OS X Install Disc 2. To install Mac OS 9: 1 Back up your important files, if possible. 2 Insert the Mac OS X Install Disc 2 that came with your iMac G5. 3 Double-click Install Mac OS 9 System Support. 4 Follow the onscreen instructions. 5 After selecting the destination disk for installation, continue following the onscreen instructions.
Other Problems
If you have a problem with an application For problems with software from a manufacturer other than Apple, contact the manufacturer. Software manufacturers often provide updates to their software on their websites. You can set your iMac G5 to check for and install the latest Apple software automatically using the Software Update pane of System Preferences. For more information, choose Help > Mac Help and search for software update. If you have trouble using AirPort wireless communication Make sure you have properly configured the software according to the instructions that came with your AirPort Extreme Base Station or AirPort Express. Make sure the iMac G5 or network you are trying to connect to is running and has a wireless access point. Make sure you are within antenna range of the other computer or the networks access point. Nearby electronic devices or metal structures can interfere with wireless communication and reduce this range. Repositioning or rotating the iMac G5 may improve reception. Check the AirPort signal level. There are up to four bars in the AirPort status icon in the menu bar. You may experience network performance problems if a microwave oven, cordless phone, or other source of interference is used frequently near your base station. To minimize interference, move the base station away from the device. For more information about using and troubleshooting AirPort, choose Help > Mac Help, then choose Library > AirPort Help.
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Chapter 5 Troubleshooting
If you have trouble ejecting a disc Quit any applications that may be using the disc and press the Media Eject key (C) on your keyboard. If that doesnt work, open a Finder window and click the eject icon next to the disc icon in the sidebar, or drag the discs icon from the desktop to the Trash. If that doesnt work, restart the iMac G5 while holding down the mouse button. If you have problems with your Internet connection Make sure your network cable is connected and functioning properly. If you are using a dial-up Internet connection, make sure that your telephone cord is plugged into the port on the external modem and not the Ethernet port (G). See Connecting to the Internet on page 67 for information on setting up your iMac G5 to connect to the Internet. There you will find how to locate your Internet settings and the contact information for your Internet service provider (if you used Setup Assistant to get your Internet account). See Troubleshooting Your Connection on page 81 for more information if you have problems with your Internet connection. If you have a problem using your iMac G5 or working with the Mac OS If the answers to your questions are not in this manual, look in Mac Help for instructions and troubleshooting information. In the Finder, choose Help > Mac Help. Check the Apple Support website at www.apple.com/support for the latest troubleshooting information and software updates. If your date and time settings get lost repeatedly You may need to have the internal backup battery replaced. The battery in your iMac G5 is not user-replaceable. Contact an Apple Authorized Service Provider or an Apple Store retail location for more information.
Chapter 5 Troubleshooting
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Chapter 5 Troubleshooting
Specifications
You can use System Profiler to find out detailed information about your iMac G5, such as the amount of built-in memory, hard disk size, devices connected, and the product serial number.
To access the information in System Profiler, choose Apple () > About This Mac from the menu bar and then click More Info.
Click the triangles in the window to show and hide information in the different categories.
Appendix
59
For your safety and the safety of your equipment, follow the rules in this appendix for cleaning and handling your iMac G5, as well as the guidelines for working more comfortably. Safety Instructions for Setting Up and Using Your iMac G5
For your own safety and that of your equipment, always take the following precautions. Disconnect the power plug (by pulling the plug, not the cord) and disconnect the phone cord if any of the following conditions exists: You want to add memory The power cord or plug becomes frayed or otherwise damaged You spill something into the case Your iMac G5 is exposed to rain or any other excess moisture Your iMac G5 has been dropped or the case has been otherwise damaged You suspect that your iMac G5 needs service or repair You want to clean the case (use only the recommended procedure described later)
Important: The only way to turn off power completely is to disconnect the power cord. Make sure at least one end of the power cord is within easy reach so that you can unplug the iMac G5 when you need to. Warning: Your AC cord came equipped with a three-wire grounding plug (a plug that has a third grounding pin). This plug will fit only a grounded AC outlet. If you are unable to insert the plug into an outlet because the outlet is not grounded, contact a licensed electrician to replace the outlet with a properly grounded outlet. Do not defeat the purpose of the grounding plug.
Appendix
61
Be sure that you always do the following: Keep your iMac G5 away from sources of liquids, such as drinks, washbasins, bathtubs, shower stalls, and so on. Protect your iMac G5 from dampness or wet weather, such as rain, snow, and so on. Read all the installation instructions carefully before you plug your iMac G5 into a wall socket. Keep these instructions handy for reference by you and others. Follow all instructions and warnings dealing with your system. Important: Electrical equipment may be hazardous if misused. Operation of this product, or similar products, must always be supervised by an adult. Do not allow children access to the interior of any electrical product and do not permit them to handle any cables. Warning: Never push objects of any kind into this product through the openings in the case. Doing so may be dangerous and result in fire or a dangerous electric shock.
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Ergonomics
Chair An adjustable chair that provides firm, comfortable support is best. Adjust the height of the chair so that your thighs are horizontal and your feet flat on the floor. The back of the chair should support your lower back (lumbar region). Follow the manufacturers instructions for adjusting the backrest to fit your body properly.
4570 cm (1828 in.)
Shoulders relaxed
Top of the screen at or slightly below eye level (You may need to adjust the height of your display by raising or lowering your work surface.)
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You may have to raise your chair so that your forearms and hands are at the proper angle to the keyboard. If this makes it impossible to rest your feet flat on the floor, you can use a footrest with adjustable height and tilt to make up for any gap between the floor and your feet. Or you may lower the desktop to eliminate the need for a footrest. Another option is to use a desk with a keyboard tray thats lower than the regular work surface. Display Arrange the display so that the top of the screen is slightly below your eye level when youre sitting at the keyboard. The best distance from your eyes to the screen is up to you, although most people seem to prefer 18 to 28 inches (45 to 70 cm). Position the display to minimize glare and reflections on the screen from overhead lights and windows. Mouse Position the mouse at the same height as your keyboard and within a comfortable reach. Keyboard When you use the keyboard, your shoulders should be relaxed. Your upper arm and forearm should form an angle that is slightly greater than a right angle, with your wrist and hand in roughly a straight line. Use a light touch when typing and keep your hands and fingers relaxed. Avoid rolling your thumbs under your palms. Change hand positions often to avoid fatigue. Some iMac G5 users may develop discomfort in their hands, wrists, or arms after intensive work without breaks. If you begin to develop chronic pain or discomfort in your hands, wrists, or arms, consult a qualified health specialist. More Information About Ergonomics Go to www.apple.com/about/ergonomics.
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You can use your iMac G5 to browse the World Wide Web, send email to friends and family, and conference in real time over the Internet. Use this detailed guide to connect to the Internet.
When you first start up Mac OS X, Setup Assistant helps you enter your Internet configuration information. If you didnt use Setup Assistant to configure your Internet connection, you can use it now. Open System Preferences and click Network. Click the Assist me button to open Network Setup Assistant. If you dont want to use Network Setup Assistant, you can use the information in this appendix to set up your connection manually. There are four kinds of Internet connections: Dial-up connectionAn external modem is plugged into a USB port on your computer and a telephone cable connects the modem to a telephone wall jack. High-speed DSL or cable modem connectionYour computer is plugged into a special modem you get from an ISP using an Ethernet cable. AirPort Extreme wireless connectionYour computer is connected wirelessly to the Internet using an AirPort Extreme or AirPort Express Base Station. Local area network (LAN)Your computer is plugged into a LAN using an Ethernet cable. This type of connection is usually used in the workplace. Before you connect to the Internet: 1 Set up an account with an ISP. You can find an ISP in your phone directory. Look under Internet access, Internet service, or online. Note: If you want to use America Online as your ISP, skip the Internet setup part of Setup Assistant. You need the AOL Installer application. Open the AOL Installer application and follow the onscreen instructions to set up AOL. 2 Gather the connection information you need from your ISP or network administrator. See the next section, Setup Assistant Worksheet on page 69 to find out what information to get for each type of connection.
Appendix
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In some cases, if another computer in the same location is already connected to the Internet, you may be able to use its settings. To find the settings on a Mac OS X computer: Open the Network pane of System Preferences. Choose your connection method from the Show pop-up menu. Copy the information for your configuration. To find the settings on a Mac OS 9 computer: Open the TCP/IP control panel. Find the connection method in the Connect via pop-up menu. Find the configuration in the Configure pop-up menu. Copy the IP address, subnet mask, and router address from the corresponding fields. To find the settings on a Windows PC: The connection information on a Windows computer resides in two places. To find the IP address and subnet mask, open the Network and Internet Connections control panel. To find user account information, open the User Accounts control panel. You can write the information directly on the next few pages, then enter it in Setup Assistant. 3 If you are using an external modem, plug the modem into a USB port on your computer, and plug a phone cord into the port on the modem and into a phone wall jack. If you are using a DSL or cable modem, follow the instructions that came with the modem to connect it to your computer. 4 Turn on your computer and enter information in Setup Assistant to configure your Internet connection. Note: If you already started your computer and did not use Setup Assistant to configure your Internet connection, choose Apple () > System Preferences and click Network. Then click Assist me. The Setup Assistant opens.
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Password
To set up a DSL or cable modem or a LAN connection: 1 Choose your connection type. Ask your ISP for this information.
Manually Manually using DHCP Router Using DHCP Using BootP PPP
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2 Enter information from your ISP: If you selected Manually or Using DHCP with manual address,* enter the following:
IP Address
Subnet Mask
Router Address
* If you selected Using DHCP with manual address, you dont need to enter a subnet mask or router address.
Note: DHCP Client ID is optional and may not be required. Ask your ISP. If you selected PPP (for PPPoE connections), enter the following:
Service Provider (optional)
Account Name
Password
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The information below is optional. Ask your ISP if you need to enter it.
DNS Hosts (optional for DHCP & BootP)
Dial-Up Connection
A dial-up modem is a common way to connect to the Internet. If you use an external Apple USB modem with your iMac G5, it uses a method called Point-to-Point Protocol (PPP) to connect to an ISP. Make sure your external modem is plugged into a USB port on your computer and into a phone line. Have the information from your ISP available (see page 69). To set up Network preferences for the internal modem port: 1 Choose Apple () > System Preferences from the menu bar. 2 Click Network.
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3 Choose Network Port Configurations from the Show pop-up menu and select the On checkbox next to External Modem.
4 Drag External Modem to the top of the Port Configurations list to make it the preferred, or primary, network interface. 5 Choose External Modem from the Show pop-up menu and click PPP. 6 Enter the information from your ISP and click Apply Now.
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To test your Internet configuration: 1 Open the Internet Connect application (in the Applications folder). 2 Click the External Modem icon, if necessary. 3 Enter your dial-up telephone number, account name, and password, if necessary. 4 Click Connect. Internet Connect dials your ISP and establishes a connection. To connect automatically when you start an Internet application, such as a web browser or email: 1 Click PPP Options (in the PPP pane of Network preferences). 2 Select the Connect automatically when needed checkbox.
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5 Drag Built-in Ethernet to the top of the Port Configurations list to make it the preferred, or primary, network interface. Next, follow the instructions to configure your network manually, using DHCP, or using PPPoE, as instructed by your ISP or network administrator.
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Manual Configuration
Have your static IP address, router address, and subnet mask from your ISP ready (see page 69). To set up a manual configuration: 1 In Network preferences, choose Built-in Ethernet from the Show pop-up menu. 2 Click TCP/IP, if necessary. 3 Choose Manually from the Configure IPv4 pop-up menu.
4 Type the other information into the corresponding fields. 5 Click Apply Now. Once you configure your network, your connection is ready. Open your web browser (or another TCP/IP application) to test your Internet connection.
DHCP Configuration
After you set up a DHCP configuration, the DHCP server automatically provides your network information. To set up a DHCP configuration: 1 In Network preferences, choose Built-in Ethernet from the Show pop-up menu. 2 Click TCP/IP, if necessary.
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4 Click Apply Now. Open your web browser (or another TCP/IP application) to test your Internet connection. Note: Unless your ISP instructs you to do otherwise, ignore the DHCP Client ID field and the Search Domains field.
PPPoE Configuration
Some DSL-based ISPs use Point-to-Point Protocol over Ethernet (PPPoE). If you use a DSL modem and need a user name and password to connect to the Internet, check with your ISP to determine if you should connect using PPPoE. To set up a PPPoE connection: Have your user name, password, and if required, the domain name server (DNS) address from your ISP available as you configure your network (see page 69). 1 In Network preferences, choose Built-in Ethernet from the Show pop-up menu.
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3 Type the information into the corresponding fields. If you want all users of your computer to use the same connection method, select Save password. Note: To connect automatically when you start a TCP/IP application, such as a web browser or email, click PPPoE Options, then select Connect automatically when needed and click OK.
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4 Click TCP/IP and choose either Using PPP or Manually from the Configure IPv4 pop-up menu, as instructed by your ISP. If you have a static IP address from your ISP, choose Manually and type the address in the IP Address field. 5 Type the domain name server (DNS) addresses in the DNS Servers field.
6 Click Apply Now. Once you configure your network, your Internet connection is ready. You can open your web browser or other TCP/IP application to test your connection. Important: If you did not select the option to connect automatically, you will need to open the Internet Connect application, choose the correct configuration, and then click Connect. For more information, choose Help > Internet Connect Help from the menu bar at the top of the display.
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To check if you have access to an AirPort network: m Click the AirPort status icon in the menu bar and choose an AirPort network listed there.
If you dont see an AirPort network listed, you can use AirPort Setup Assistant to check or change your settings, or you can change them using the Network pane of System Preferences.
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Next, follow the instructions to configure your network either manually or using DHCP, as instructed by your ISP or network administrator. If youre setting up your network yourself, it may be easier to configure the network using DHCP, because the server assigns IP addresses automatically. 5 Choose AirPort from the Show pop-up menu. 6 Click TCP/IP, if necessary. 7 In the Configure IPv4 pop-up menu, choose either Manually or Using DHCP.
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If you chose Manually, type the other information into the corresponding fields. If you chose Using DHCP, you dont need to enter any further information unless your system administrator has instructed you to do so. 8 Click AirPort and select options for joining an AirPort Extreme network after restarting or when your computer wakes from sleep. 9 Click Apply Now. Once you configure your AirPort settings, you are ready to connect. To test your AirPort connection: m Click the AirPort status icon in the menu bar and choose Turn AirPort On. Any AirPort Extreme network in range should appear in the menu.
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PPPoE Connections
If you are unable to connect to your Internet service provider using PPPoE, first check the cables and power supplies, then turn the power off and on and reset the modem hardware. Check System Preferences settings: 1 Choose Apple () > System Preferences. 2 Click Network. 3 Choose Network Port Configurations from the Show pop-up menu. 4 Drag Built-in Ethernet to the top of the Port Configurations list. 5 Choose Built-in Ethernet from the Show pop-up menu. 6 Click PPPoE. 7 Select Connect using PPPoE. 8 Check the Account Name field to be sure you have entered the correct information from your ISP. 9 Retype your password if you chose to save your password, to be sure it is correct. 10 Click TCP/IP. Make sure youve entered the correct information from your ISP in this pane. 11 Click Apply Now.
Network Connections
If you have two or more computers attempting to share an Internet connection, be sure that your network is set up properly. You need to know if your ISP provides only one IP address or if it provides multiple IP addresses, one for each computer. If only one IP address is used, then you must have a router capable of sharing the connection, also known as network address translation (NAT) or IP masquerading. For setup information, check the documentation provided with your router or ask the person who set up your network. The AirPort Extreme Base Station may be used to share one IP address among multiple computers. For information on using the AirPort Extreme Base Station, check the onscreen help or visit the Apple AirPort website at www.apple.com/airport. If you cannot resolve the issue using these steps, contact your ISP.
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Bluetooth Information
FCC Bluetooth Wireless Compliance The antenna used with this transmitter must not be colocated or operated in conjunction with any other antenna or transmitter subject to the conditions of the FCC Grant. Bluetooth Industry Canada Statement This Class B device meets all requirements of the Canadian interference-causing equipment regulations. Cet appareil numrique de la Class B respecte toutes les exigences du Rglement sur le matriel brouilleur du Canada. Bluetooth EuropeEU Declaration of Conformity This wireless device complies with the specifications EN 300 328, EN 301-489, and EN 60950 following the provisions of the R&TTE Directive.
European Community
Complies with European Directives 72/23/EEC and 89/336/EEC, and 99/5/EC.
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Laser Information
Warning: Making adjustments or performing procedures other than those specified in your equipments manual may result in hazardous radiation exposure. Do not attempt to disassemble the cabinet containing the laser. The laser beam used in this product is harmful to the eyes. The use of optical instruments, such as magnifying lenses, with this product increases the potential hazard to your eyes. For your safety, have this equipment serviced only by an Apple Authorized Service Provider. Because of the optical disc drive in your computer, your computer is a Class 1 laser product. The Class 1 label, located in a user-accessible area, indicates that the drive meets minimum safety requirements. A service warning label is located in a serviceaccessible area. The labels on your product may differ slightly from the ones shown here.
Korea Statement
Class 1 label
Taiwan Statement
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Battery Disposal Your iMac G5 has an internal backup battery that preserves settings, such as the date and time, when the computer is off. Do not attempt to change the battery. Only an Apple-certified technician can change the battery. When this product has reached the end of its useful life, please dispose of it according to your local environmental laws and guidelines. Nederlands: Gebruikte batterijen kunnen worden ingeleverd bij de chemokar of in een speciale batterijcontainer voor klein chemisch afval (kca) worden gedeponeerd.
Deutschland: Dieses Gert enthlt Batterien. Bitte nicht in den Hausmll werfen. Entsorgen Sie dieses Gertes am Ende seines Lebenszyklus entsprechend der mageblichen gesetzlichen Regelungen. Taiwan:
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A
AirPort Extreme connection 71 overview 30 problems using 56 setting up 78 ambient light sensor 13 analog audio 36 application freeze 21 applications 21 assistants AirPort Setup Assistant 78 Migration Assistant 8 Network Setup Assistant 67 Setup Assistant 8, 20, 57 Setup Assistant worksheet 69 audio line in port 15
mobile phone 32 PDA via Bluetooth 32 to a network 34 to an external display or VGA projector 37 to a TV, video projector, or VCR 37 USB Devices 39
D
Dashboard 16 date and time settings lost 57 DHCP 71 configuration 75 dial-up connection 71 modem 71 using 67 digital video camera 41 DIMMs. See memory display cleaning 65 Dock 22 downloading software 19 DSL 71, 74 DVD burning (recording) 45 playing videos 44 DVD Player 44 Dynamic Host Configuration Protocol (DHCP) 74
B
built-in microphone 13 built-in speakers 13 built-in video camera See iSight burning a CD-R or CD-RW disc 44 burning a DVD 45
C
cable modem 74 cameras digital 39 DV 41 iSight 13 carrying Your iMac G5 65 CD burning (recording) 44 changing System Preferences 17 the desktop 17 cleaning your computer 64 computer disposal 84 connecting FireWire devices 41 headphones 19
E
ejecting a disc 57 eject key 13 environment 65 ergonomics 63 Ethernet port 15 using 34 Expos 16 external hard disks 41
F
FireWire connecting devices 41
Index
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Index
ports 15 Target Disk Mode 42 floppy disk drives 39 Force Quit 21 freezing up 54 frozen application 21
K
keyboard controls 25 ergonomics 64 setup 7 USB ports 39
G
game pads 39
L
LAN 74 connection 71
H
hard disks 41 headphone out/optical audio out port 35, 44 headphones, speakers 15
M
Mac OS 9 installing 56 Mac OS X installing 55 learning about 16 manual Internet configuration 75 memory installing additional memory 47 memory access compartment 15 seeing how much memory your computer has 51 Mighty Mouse ergonomics 64 multi-button mouse 13 programming 24 setting up 7 using 24 Migration Assistant 8 modem cable 34, 67 DSL 34, 67 mouse. See Mighty Mouse
I
iChat application 13 buddy icon 30 help 30 installing 55 using built-in iSight 29 video conferencing 29 iDVD 45 iMac G5 Back View 14 iMac G5 Front View 12 infrared receiver. See IR inserting a CD or DVD 43 installing applications 55, 56 Classic support 55, 56 Mac OS 9 55, 56 Mac OS X 55, 56 Internet configuration 73 connecting to 8, 67, 78 problems connecting 57, 81 settings 69 Internet service provider 67 IR receiver 13, 26 turning off reception 28 iSight indicator light 13 turning off 30 using 29 video camera 13 video conferencing 29 ISP 67 iTunes 44
N
network connections 82 Network Setup Assistant 67
O
operating system 16 optical disc drive 13, 43
P
Point-to-Point Protocol 71, 74, 76 power button 15 power indicator light 13 power socket 15 PPPoE configuration 76 overview 71 preferences. See System Preferences Print & Fax preferences 18 printing setup 18 problems AirPort Extreme 56
J
joysticks 39
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Index
computer freezes during startup 54 computer wont respond 54 computer wont start up 54 connecting to Internet 81 date and time settings lost 57 ejecting a disc 57 Internet connection 57 problem with an application 56
R
RAM. See memory recording discs 44, 45 remote delete pairing 27 overview 13, 26 pairing the remote 27 remote rest 13, 26 replacing the battery 28 turning off IR 28 using 26
an application 21 SuperDrive 13, 43 System Preferences audio 36 Bluetooth preferences 32 customizing 17 Displays preferences 38, 44 Energy Saver preferences 9 Keyboard & Mouse preferences 24 Network preferences 67 Print & Fax preferences 18 setting 17 Software Update preferences 19, 56 Sound preferences 36 Startup Disk preferences 41, 54 turning off FileVault 8 turning off IR reception 28 System Profiler 59
T
testing your Internet configuration 73 transferring files or documents 20 troubleshooting 53
S
safety 61 scanners 39, 41 SDRAM. See memory security slot location 15 securing your computer 45 serial number 57 setting up a printer 18 your computer 6 shutting down before installing memory 48 the computer 10 sleep 9 software updating 19 Software Update preferences 19 specifications 59 Spotlight 16 static IP address 75 stopping
U
updating software 19 USB connecting devices 39 hubs 40 ports 13, 15 using multiple devices at once 40
V
video camera indicator light 13 video conferencing 29 video out port 15, 37 volume controls 13
W
wireless networking and Internet access 30
Index
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