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    B. Human Resources: Job Profile Job Description Job Basic Competencies Job Performance Criteria

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    IvOnAgellon
    The document provides job descriptions for several roles at a hotel or resort. It describes the key responsibilities and required competencies for positions like General Manager, Human Resources Manager, Chef, Room Attendant, Front Desk Officer, and Security Guard. For each role, it lists the main tasks and skills needed to perform the job successfully.

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    Download as DOCX, PDF, TXT or read online from Scribd

    B. Human Resources: Job Profile Job Description Job Basic Competencies Job Performance Criteria

    Uploaded by

    IvOnAgellon
    25 views4 pages
    The document provides job descriptions for several roles at a hotel or resort. It describes the key responsibilities and required competencies for positions like General Manager, Human Resources Manager, Chef, Room Attendant, Front Desk Officer, and Security Guard. For each role, it lists the main tasks and skills needed to perform the job successfully.

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    Human Resources

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    The document provides job descriptions for several roles at a hotel or resort. It describes the key responsibilities and required competencies for positions like General Manager, Human Resources Manager, Chef, Room Attendant, Front Desk Officer, and Security Guard. For each role, it lists the main tasks and skills needed to perform the job successfully.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    25 views4 pages

    B. Human Resources: Job Profile Job Description Job Basic Competencies Job Performance Criteria

    Uploaded by

    IvOnAgellon
    The document provides job descriptions for several roles at a hotel or resort. It describes the key responsibilities and required competencies for positions like General Manager, Human Resources Manager, Chef, Room Attendant, Front Desk Officer, and Security Guard. For each role, it lists the main tasks and skills needed to perform the job successfully.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    B.

    Human Resources
    Job Profile Job Description The General Manager is typically responsible for maintaining a smooth flow of work between departments and for resolving interdepartmental conflicts. The General Manager is typically the chief of the organization. The most important task of a General Manager is to assure that the company stays on schedule and meets or exceeds the goals. All the head of the department generally report to the General Manager, and the General Manager reports to the vice president or president of the company. Job Basic Competencies Planning Technical Skills Financial Acumen Delegating and Directing Job Performance Criteria Self-Motivation Great Customer Service Skills Integrity and Trustworthiness Being a Team Player Conflict-Resolution Abilities Knowledge of the industry Dependability Ability to Remain Calm Optimistic Attitude Leadership Skills Leadership Skills Optimistic Attitude Leadership Skills Ability to seek out, manage and influence opportunities for continuous improvement and change

    General Manager

    Human Resource Manger

    The Human Resources Manager guides and manages the overall provision of Human Resources services, policies, and programs for a company within a small to mid-sized company, or a portion of the Human Resources function within a large company. The major areas the Human Resources manager manages can include: recruiting and staffing; organizational departmental planning; Performance management and improvement systems.

    Multitasking Discretion and Business Ethics Dual Focus Employee Trust Fairness Dedication to Continuous Improvement Strategic Orientation Team Orientation

    The resort supervisor, or front office supervisor, oversees front office operations, helping coordinate guest arrivals and departures. While the hotel manager handles more complicated guest requests and special needs, the supervisor approaches guests to ensure they are enjoying their stay and Supervisor makes sure any guest complaint or request gets handled immediately by front office, housekeeping or dining room staff. The supervisor also oversees and confers with all other guest service agents, like concierge and bellmen.

    Providing assistance and support Providing a climate for motivation Creating a supportive working relationship Emphasizing continuing development Providing opportunities for future growth and advancement Discipline and Dismiss Employees

    Supervisors are unbelievably hard-working Supervisors approach human relations along traditional lines Supervisors have no problem evaluating others and tend to judge how a person is doing in terms of his or her compliance with, and respect for, schedules and procedures.

    Chef

    Direct the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods. Plan and price menu items, orders supplies, and keep records and accounts. Supervises and participate in cooking and baking and the preparation of foods. Writes weekly schedules according to business and projected goals for labor dollars or percentages. Uses labor dollars and menu costing programs to price labor and food cost percentages. Must participate in checking of all purchased supplies for quality and account for each delivered item.

    Conduct training for personnel Cook in quantity Direct and coordinate food or beverage preparation Monitor worker performance Cook meals Investigate customer complaints Maintain production or work records Price items on menu Determine food or beverage costs

    Desire to Learn Customer Focus Teamwork Creativity Stamina

    Room boy

    Clean and service assigned rooms or areas according to established standards and procedures including making bed, dusting, vacuuming, cleaning and sanitize bathrooms, removing trash etc. May include cleaning of kitchen areas, room refrigerator, coffee author, cups, eyeglasses, silverware etc.

    Carrying or lifting items weighing up to 50 pounds and pushing and/or pulling approximately 200 pounds Frequently standing up and moving about the facility Frequently handling objects and equipment to maintain the facility Frequently bending, stooping and kneeling. Cash handling skill Communication and organizational skill Professional attitude Tine management skills Ability to speak several languages.

    Good communication skills & interpersonal relation. Pleasing personality Flexible Fast Learner

    A front desk officer typically works in the lobby or reception area of a lodging facility, including hotels, motels and resorts. Other front desk areas include bell/door staff, Front Desk switchboard and concierge. The front desk Officer officer is responsible for leading and assisting with hotel front office functions, primarily interacting with guests and facilitating hotel check-in and check-out procedures.

    Fluency in written and spoken English Proficiency in English grammar PC knowledge (Microsoft Office) Verbal understanding Oral and written communication Clarity of speech Problem Sensitivity Selective Attention Inductive Reasoning Near Vision Deductive Reasoning Oral Comprehension Far Vision

    Security Guard

    Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Answer alarms and investigate disturbances. Monitor and authorize entrance and departure of employees, visitors, and other persons to

    Active Listening Social Perceptiveness Monitoring Critical Thinking Time Management Coordination

    guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

    Judgment and Decision Making

    Oral Expression Written Expression Flexibility of Closure

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